I ordered 1 bottle of whiskey and 1 slab of beer 9 days ago, to be delivered to Melbourne.
Today the beer turned up, severely beaten up, box falling apart, cans dented and warm (as in, HOT!).
No sign of the whiskey.
When I try to track the whiskey via Aust Post, an error message is displayed.
There is no contact phone number for Boozebud, only a generic help form, which I've filled out and no one has responded to.
I TOTALLY understand that everyone, including the postal system, is under strain due to COVID-19. It's a hard situation...
Don't advertise same day delivery when it's an impossibility
I ordered same day delivery mid morning yesterday, was told that it would arrive 6-9pm that evening. Please stop advertising same day delivery when it's probably an impossibility at this time, (givern Covid-19) it's feels like a deceptive practice. Very dissappointed, should not set unreachable expectations. Would aviod a lot of angst if you were upfront about not being able to same day deliver at the moment. Especially potentially charging extra for same day delivery. I am luckv as that fee was waived due to your special first time offerring.
Very disappointing. Do not use if you live in WA
I am still waiting to receive my order that I placed 18 days ago. I have sent 2 queries and had no response. There is very limited information during the order process highlighting the delivery methods. There are plenty of delivery options in WA now offering free delivery and takes 1-2 days
I ordered 2 weeks ago and today rang the PO as my goods said it was on board for delivery 1 week ago. Apparently some bottles have been broken and I am the one who has to contact Boozebud to contact Aust. post to instruct them what they want done in regards to the broken bottles. Pretty hard when I can’t find a phone number. Have left a message on email for someone to contact me. Will be cancelling payment on PayPal if. Or contacted within 48 hours.
Still waiting for my order over a week ago. I have contacted them numerous times without a reply. When I ordered I asked if it would be delivered before the weekend and (Luke) mentioned it’s 1-2 for where I live. Save yourself time and go to Dan Murphy’s
7 days still waiting.
7 days still waiting. Got a discount and free delivery for first order which made the slabs quite cheap. Will certainly be the last. Easier just to go past Dans and get a cold slab when I need it and pay the extra 10 bucks. After 12 days finally got one box of beer of the 4 I ordered. Still waiting.
Deceptive another week another delay left at post office no delivery attempt at all
Just don’t use this mob honestly you can’t contact them they take your money and walk away. It’s almost a month since I ordered.
Today I get a txt Informing me my order is at a post office 15 km away, I paid around $100.00 for a delivery to my house. I’m pretty peeved
I ordered a substantial delivery believing that this mob used a courier service.
Well after paying I discover it’s au.post.
I’ve been waiting for 19 days for my order.
The delivery can’t be tracked, the booze bud site is no help, nor are the reply’s to my query regarding my order. Can’t get any information.
I’m placing a card reverse charge on this mob if I can’t get any assistance.
Prompt response and excellent customer service
Had submitted an order of two slabs and two personalised johnnie walker bottles and the photos that I had uploaded were not accepted due to having alcohol in the photos and amy who I dealt with responded straight a Away after asking a few questions regarding this. She refunded my money so I could reorder and credited my account the shipping fee so when I made the new order I didn’t have to pay for shipping again.
When we got our two slabs the boxes had been quite damaged and hubby took a few sips from the first bottle and it tasted funny so he...
Excellent introduction to BoozeBud
I placed my first order with BoozeBud on Tuesday 28th Jan and the order was delivered on Friday 31st. On Thursday I was informed by email that it would be delivered on Friday or next Monday and then on Friday I was informed that it would be delivered that day. My order consisted of 3 bottles of spirits and a carton of beer. I checked around and BoozeBuds prices were the best on offer. The delivery was well packaged and on my experience I thoroughly recommend BoozeBud and will certainly be shopping with them again
Used to be really good, but now it's not worth it.
I used to love Boozebud and would consider myself a regular customer but over the last year the delivery prices have basically tripled, sure the initial prices are some of the lowest, but if you're gonna slap a $20 delivery fee on everything and never allow free shipping to my place then I have no real reason to keep buying unfortunately.
Excellent Customer Service - Gone
Updated - Have to completely take back what I wrote before. Just found out that Boozebud jacks up their prices and then offers a discount. Because of the discount, they won't offer to match prices. This is what it says on their website: "We constantly check our prices and match the lowest price available for every product. If you find a lower price on special that we’ve missed, we’ll match it. Guaranteed". Even after I've informed them about the lower prices available elsewhere, they still won't update their pricing. They're happy to mislead cu...stomers and value money over their customers. Original - Seeing a lot of negative comments which is understandable, but the good reviews also need to be shared. I was speaking with Amy from Boozebud about an issue I had with my beer. She was able to resolve it within a day. With fast delivery time (within 36 hours!), I couldn't be happier. Thank you Amy and Boozebud.
These guys are ripping everyone off!!!
They state they have the lowest prices guaranteed on all the facebook ads i keep seeing... what a lie.... $135 for laphroaig quarter cask on their website when it can be bought for $85 elsewhere..... what a joke! They are just conning people who don't know any better, i feel sorry for the people who are falling for this deceitful marketing! Why would anyone make all that effort to get a price match from this mob when they can just buy off another company... they expect people to contact them then present evidence of a cheaper price only to get ...a price match and not beat that price significantly.... who in the world would make all that effort only to get the same price? 90% of the items on their website are literally significantly cheaper at my local independent bottle shop.. not to mention dan murhpy's. No surprise that they only have a 2 star rating. AVOID... Don't buy into the deceitful marketing!!!!
STEER CLEAR! Incompetent customer service
Ordered a case of 2015 Langmeil Valley Floor. Upon receiving the case, I was confused to have received the 2017 vintage, despite their site advertising the 2015 vintage for sale. After speaking to what felt like the entire customer service team, I was eventually refunded.
Unfortunately, I was forced into making a second order, as part of my previous order was refunded as a BoozeBud credit given I had used a Groupon voucher for the previous order. I ordered a case of Grant Burge Filsell on Sunday afternoon, selecting express next day delivery ...(which was free) as I was hoping to receive the case before Christmas and before the next wave of high temperatures set in. I'm sure you can understand my frustration then when I received a confirmation email saying the order would arrive by December 30th. Again, I had to speak to the entire customer service team to get any sort of resolution. I was orignally told the item was already with AusPost, so the order could not be cancelled. Instead, I would have to wait for the delivery to arrive, and then return it via my local post office (not a chance I was going to do this - their mistake, their issue to solve). Eventually, I was told the order could be cancelled as AusPost were able to redirect the delivery back to their warehouse (despite being told this wasn't possible). The customer service representatives I spoke with resorted to using condescending language - "mate" and "righto". Grossly inapprorpriate. Was eventually told that customer service had "dedicated too much time to this issue". Unfortunately I am forced to make a third order as, yet again, I was partly refunded with a BoozeBud Credit. I look forward to the next screw-up.
Questions & Answers
Hi i made an order yesterday and was meant to be delivered same day between 6pm-10pm received an email saying its been picked up by the courier and its on its way, never received a tracking number so about 6.30pm checked the email where it said you can track your order and says its been delivered but nobody came been at home all day and night, have sent several messages through the website but no reply no number to call its ridiculous.
Has anyone else had this problem and have they replied back to you at all.
My ORDER #273699 its for those representatives if they are on here and want to help.
How do we get in contact with you? Happily took my order and money, but when I logged on to find out about the order it was cancelled? No contact about it, no refund given? This is me reaching out because I can not find any way to contact you and firstname.lastname@example.org just bounce and my bank request I reach out before it goes further by them.
Having a similar issue. I never would have placed my order if I'd realised they didn't provide any phone details!
Not happy :(
Hey there Chelle,
We apologies for this happening. Our email is email@example.com alternatively you can contact us at firstname.lastname@example.org. In order for us to investigate what has happened to your order we ask that you do contact us via email & one of our customer service representatives will give you a call. Alternatively you can also send us a Direct Message to our social networks with your order number & name and we can have a look also.
Please note we don't have a contact number as we don't have one person solely working in customer service. We have multiple customer service representatives that work between the hours of 9am-5pm to help answer these concerns. This being said we can however, give you a call once you provide your details.
Once again, apologies for the miscommunication here & we hope to sort this out quickly for you
We do not offer a contact number as our customer service teams only work between 9am-5pm to address any order issues or questions. This being said our team is live on chat daily on our website as well as social networks like Facebook & Instagram. You can feel free to reach out there & we will respond in a timely manner.
Can I pay with PayPal
Don't know 'cause I won't use them Better prices at Dan Murphys and better still if you get a membership card
As a new customer, you can opt to set up your payment method through your PayPal account. As an existing customer, you can change your preferred payment method by clicking 'proceed to checkout' in your cart and then click 'change' in your payment details.
For more information you can contact the PayPal customer service line 1800 073 263 or log in to your PayPal account and lodge a query.
Please note that you will need to create a PayPal account prior to checking out.
You can use this link for more information in regards to payment options -
Alternatively, should you have any more questions please reach out to us at email@example.com & our customer service team will get back to you.
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