Boozebud - hopeless service
My order placed 1 September was not delivered on time. Started tracking the shipment and find it was damaged in transit and returned to BoozeBud. Then Aust Post showed it had been delivered to Minchinbury, my address is North Sydney. Send chat messages as they do not have a phone. Milly sends a message to say they don't deliver to PO boxes despite me buying their products for nearly 2 years and all deliveries to my PO box including the one ordered on 1 September. Asked her when the policy changed (presumably after 1 September), no response. Her last response was give her a street address or cancel the order. I gave a street address but she has still not replied on the PO box question.
- Verified customer
Item not delivered, no customer service, appalling.
I wish I could give 0 stars.
I purchased a very expensive product fri 4th Sept morning for same day delivery. Single product in the hundreds. Although I had specified same day delivery, the email confirmation I received had scheduled delivery Monday 9-6pm. This was supposed to be a present for a milestone birthday. I frantically tried to contact someone, but got no one. Email - no response. Online chat help line - permanently unattended. Facebook chat - no reply. Instagram - no response. No phone number to talk to anyone. I then received an em...ail 4 hours later to tell me it was too late for same day delivery. There was no response to my frustrated reply to this. It is now Monday the 7th. This delivery has not happened. It was promised that an email would be sent when the item leaves for delivery - did not happen. There is a link to track the item - doesn’t work. I regret using them. And will never use them ever again. Yes, I understand delays with COVID. But this needs to be communicated before the money is spent with you. Not hold your customer hostage with no means to communicate with you.
Great customer service
Boozebud dispatched to us several of the beers we ordered even though they had fully refunded and cancelled the order. This is because they were unable to fulfill our initial order so as gratitude and well wishes for the tough times we received the remaining beers.
Would never deal with this company again. Placed an order on the 12/8/2020 and still have not recieved the order 8 days later and have been told it is in transit somewhere. This was a gift for someone and was important to get it within that week. Worst service ever.
- Verified customer
unreliable delivery and slow customer support
Ordered 2 cartons and selected same day delivery, it’s now the next afternoon and I still haven’t received an eta or shipping info, there is no customer phone number and email responses are slow will just go to the bottle shop next time.
Order Never Received. Contact Never Returned.
I made an order on Friday afternoon for delivery to a friend on Friday evening as a gift. It is now the following Monday afternoon, the wine was never delivered and I have not received any response from Booze Bud regarding this. Terrible Service - will never use them again.
I wanted something that was out of stock everywhere else. Communication was good regarding delivery. It arrived same day in the 6-9pm window as promised. Website was easy to use and payment was simple with PayPal as an option. Items were securely packaged. Definitely worth it if you're ordering a bunch of stuff to get free metro shipping. Prices seemed good too.
Fast delivery and good range
Have ordered from boozebud about half a dozen times, delivery is always prompt and they have a good range of beers and sours. Would be better if more of the hope range was available more often rather than being sold out and it would be good if you could amend your order prior to shipping occurring but aside from that boozebud is a pretty good online grog shop. I do prefer it when they have decent sales on though otherwise Dan Murphy's are a bit cheaper but don't have the craft beer range I want
Cannot contact customer support
I ordered beer to be delivered asap. Boozebud after payment gave me a 5 day window for when it would be delivered. Could not contact them to change this. Other companies similar to this can be contacted and have a window of about .5-1.5 hours
Thank you Booze Bud
Thank you for resending my original order, you certainly made me a happy birthday girl......
Will order more in the future, very good customer service from Booze Bud Melbourne, while everyone is in stage 3 lockdown take 2.....
Terrible Customer Service- please visit the local store
Recently I purchased 2 bottles of scotch and realised I ordered one of them a French oak and made contact with customer service to change. The staff named [name removed] was so unhelpful and made no effort to assist. Their policy says totally different on their website. Better go to a physical store next time.
Won’t stop SMS spamming my mobile number even after following their opt out
I’m not even sure I’ve ever given this company my info and yet they spam my mobile number with SMS messages and continue to do so after opting out.
This kind of practice reeks of an incompetent, inexperienced and subpar business. Judging by then 1 star reviews here I’d say I was right.
Do not give this company your information.
Free shipping not free unless you live in metro areas
I was buying from boozebud with usually a good experience then they decided that if you live in a regional area that shipping was not free as advertised but $18.50 . This is disappointing from a lot of country customers who generally pay more but when you add the shipping fee you might as well spend your money locally and support the smaller bottle shops . You’ve lost my business boozebud . Don’t tip into their free shipping advertisement
Questions & Answers
Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble
I read the you match the lowest price. I looked at Wilde Pale Ale $78, Fist Choice advertises $42. that's a big difference.
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