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BoozeBud.com

BoozeBud.com

2.3 from 406 reviews · View Statistics
See the Best Wine & Liquor Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by BoozeBud

Reviews

  • Product Quality
    3.0 (181)
  • Return Claim MadeYes (23) · No (201)
  • Customer Service
    2.2 (213)
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GAYE J.
GAYE J.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 6 likes

Don't give them your credit details or you'll be sorry

published

These guys are not contactable and keep charging my credit card account monthly and I have not put in any orders - I think they are scammers - I would avoid them and not give them you CC details - I cannot contact them and need to keep putting in monthly queries on my account - just go to Dan Murphys instead!

Product Quality
2/5
Customer Service
1/5
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Steph
StephQueensland
  • 5 reviews

Product fine, shipping expensive, long and late

published

The product is fine, not competitively priced though. The shipping was $25 outside of metro, the quoted baseline time was 7-10 days, and blew out to 2+ weeks. No good for a gift to a bud. the only reason I'd use them is if I wanted alchohol in 2 weeks, which its not really cheap enough or special enough to want that anyway.

Product Quality
4/5
Customer Service
3/5
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Cent
CentGreater Melbourne (Metropolitan), VIC

Used to be good but not anymore

published

They used to have competitive prices now they don’t even offer price matching even when requested. Now most stocks are more expensive than other stores.

Product Quality
3/5
Customer Service
1/5
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Failed promised delivery

published

I ordered a birthday bottle of Champagne on the 24/05 to be delivered in the Sydney area in the 25/05 - on completing the order with a next day delivery status and having paid for it via PaPal. I then received a confirmation e-mail that delivery would be between 30/5 & 1/06 namely 5-6 days later than the agreed delivery when the order was placed. Totally unacceptable and nothing short of false listing ion the website

Customer Service
1/5
Incentivised Review No
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Peter
PeterGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Deceptive marketing practices to take your money

published

Do not buy from these guys, they are dodgy! Bought a bottle and it was delivered later than expected, which is fine, it happens. Then found a subsequent charge for some subscription they automatically signed me up for without my knowledge. Assumed it's an "auto opt-in" which I understand some suppliers do. At this stage I'm still not annoyed until they refuse to refund this and have the nerve to say that I opted into this to take advantage of "their great savings". Seriously?

I checked their terms and conditions and nowhere does it say they do not refund in fact their terms and conditions say they provide refunds!

Have never wasted my time to write a complaint and see that I have joined many others. Should have done my research first.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
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Evie
EvieTERREY HILLS
  • 2 reviews
  • 1 like

Shocking, unreliable service

published

For my son’s birthday this May, 2022, we had ordered a mix of Belgian Beers and the promise
was for a speedy delivery, within days. Still no delivery and BoozeBud blames Australia Post
for this problem. Terrible company and we advise to stay clear.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Catriona M.
Catriona M.Sydney, NSW
  • 2 reviews
  • 1 like

Disappointed.

published

Seen the alcohol 25 dollars cheaper at Dan Murphy after I purchased it with Boozebud and that was even with Boozebud giving me 10% of and telling me it was on special and it wasn't. Telling me I saved 31.21 dollars. When actually I spent 19.04 dollars over for the product. Shop around guys don't make the same mistake as me.... don't belive them when they say it's on special.....

Incentivised Review No
Return Claim MadeNo
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Nick M
Nick MGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • Verified

Don’t pay for the express

published

Saturday I needed to get a present for my father. I paid extra for delivery Monday.
Monday night the courier couldn’t contact me so he left unfortunately, not sure why he didn’t ring the door bell.
Was expecting it to come Tuesdays as the booze bud states in delivery policy
Unfortunately no show,
After a few email back and forth I finally got it Wednesday, a day after I needed it :(

The exact thing happened to me last Easter

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Eswar
EswarGreater Melbourne (Inner), VIC

They steal your money. DO NOT USE THIS SERVICE

published

Placed a next day order. Only received 2 out of the 3 items. No worries! Things like this can happen. Anyway followed them up via this online chat process and from my opinion gave enough time to resolve that very day (advised this was a gift for 50th birthday) anyway no update. Followed them up again next day and still nothing....asked for a refund and perhaps a phone call to provide me an update/apology ...nope cant call that's not the boozebud process.... Admited via the chat that they stuffed up and would provide a email advising of the refund...no email and no money back...STOLE my money. Nice work boozebud. Back to Dan Murphy for me. What a terrible company.

Product Quality
1/5
Customer Service
1/5
BoozeBud
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Buy elsewhere - hassle !!

published
Incentivised Review No
BoozeBud
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Christina T.
Christina T.South East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Seriously awesome service & great prices!

published

Very, Very happy with my order from BoozeBud! Initially, when I ordered online, I contacted their customer service as I needed help in deciding on a whiskey - had a great recommendation from them which I ordered. I also got great discounts and their site has awesome deals as well. Chose which day I wanted it delivered and got it on the exact day and packed really well. Cannot be happier with my order. I will definitely be ordering from them again!

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Product Quality
5/5
Customer Service
5/5
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daniel m.
daniel m.
  • 5 reviews
  • 1 like

Two weeks to get your booze

published

Most bottle shops will deliver within 2-3 hours. These guys are at least two weeks and they aren’t any cheaper than your local

Product Quality
1/5
Customer Service
1/5
BoozeBud
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Denny
DennyPerth, WA
  • 2 reviews

Never buying here again

published

I got a promo for 15% off and I did make a mistake and entered the discount code on the web version not app. Boozebud advised they could not reverse and even give me a credit.

Incentivised Review No
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Nightmare for returns and cancellation

published

Stay away!! Will give you a massive headache cancellation and returns beer catel a lot better to deal with not worth the headache

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
BoozeBud
BoozeBudBoozeBudSend a private message
Charlie G.
Charlie G.
Charlie G.
Charlie G.

Just look at all the reviews before ordering it will definitely change your mind

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Michael
MichaelPerth, WA
  • 2 reviews
  • 2 likes

Great Experience

published

Ordered two bottles of spirits and some seltzers. Got 10% off and free shipping. Arrived a couple of days before the original ETA. No complaints here

Incentivised Review No
BoozeBud
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Questions & Answers

Paul D.
Paul D.asked

Where is my order????

3 answers
Evie
Evie

Pathetic,unreliable company and will never use Boozebud again. Deliveries take weeks and so a very
disappointing result. Simply disgustng. Never bother with them.

BoozeBud
BoozeBudBoozeBudSend a private message
Paul D.
Paul D.

#817800

One of your colleagues was looking into it at the weekend past. Very poor communication.

Shane M.
Shane M.asked

Hey mate do you deliver to Brisbane

2 answers
William S.
William S.

Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.

BoozeBud
BoozeBudBoozeBudSend a private message
Pam
Pamasked

Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...

2 answers
BoozeBud
BoozeBudBoozeBudSend a private message
Sandrs
Sandrs

What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!

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