Reviewer Photos & Videos
Don't give them your credit details or you'll be sorry
These guys are not contactable and keep charging my credit card account monthly and I have not put in any orders - I think they are scammers - I would avoid them and not give them you CC details - I cannot contact them and need to keep putting in monthly queries on my account - just go to Dan Murphys instead!
Product fine, shipping expensive, long and late
The product is fine, not competitively priced though. The shipping was $25 outside of metro, the quoted baseline time was 7-10 days, and blew out to 2+ weeks. No good for a gift to a bud. the only reason I'd use them is if I wanted alchohol in 2 weeks, which its not really cheap enough or special enough to want that anyway.
Used to be good but not anymore
They used to have competitive prices now they don’t even offer price matching even when requested. Now most stocks are more expensive than other stores.
Failed promised delivery
I ordered a birthday bottle of Champagne on the 24/05 to be delivered in the Sydney area in the 25/05 - on completing the order with a next day delivery status and having paid for it via PaPal. I then received a confirmation e-mail that delivery would be between 30/5 & 1/06 namely 5-6 days later than the agreed delivery when the order was placed. Totally unacceptable and nothing short of false listing ion the website
Deceptive marketing practices to take your money
Do not buy from these guys, they are dodgy! Bought a bottle and it was delivered later than expected, which is fine, it happens. Then found a subsequent charge for some subscription they automatically signed me up for without my knowledge. Assumed it's an "auto opt-in" which I understand some suppliers do. At this stage I'm still not annoyed until they refuse to refund this and have the nerve to say that I opted into this to take advantage of "their great savings". Seriously?
I checked their terms and conditions and nowhere does it say they do not refund in fact their terms and conditions say they provide refunds!
Have never wasted my time to write a complaint and see that I have joined many others. Should have done my research first.
Shocking, unreliable service
For my son’s birthday this May, 2022, we had ordered a mix of Belgian Beers and the promise
was for a speedy delivery, within days. Still no delivery and BoozeBud blames Australia Post
for this problem. Terrible company and we advise to stay clear.
Seen the alcohol 25 dollars cheaper at Dan Murphy after I purchased it with Boozebud and that was even with Boozebud giving me 10% of and telling me it was on special and it wasn't. Telling me I saved 31.21 dollars. When actually I spent 19.04 dollars over for the product. Shop around guys don't make the same mistake as me.... don't belive them when they say it's on special.....
Don’t pay for the express
Saturday I needed to get a present for my father. I paid extra for delivery Monday.
Monday night the courier couldn’t contact me so he left unfortunately, not sure why he didn’t ring the door bell.
Was expecting it to come Tuesdays as the booze bud states in delivery policy
Unfortunately no show,
After a few email back and forth I finally got it Wednesday, a day after I needed it :(
The exact thing happened to me last Easter
They steal your money. DO NOT USE THIS SERVICE
Placed a next day order. Only received 2 out of the 3 items. No worries! Things like this can happen. Anyway followed them up via this online chat process and from my opinion gave enough time to resolve that very day (advised this was a gift for 50th birthday) anyway no update. Followed them up again next day and still nothing....asked for a refund and perhaps a phone call to provide me an update/apology ...nope cant call that's not the boozebud process.... Admited via the chat that they stuffed up and would provide a email advising of the refund...no email and no money back...STOLE my money. Nice work boozebud. Back to Dan Murphy for me. What a terrible company.
Buy elsewhere - hassle !!
Ordered some seltzers and margaritas and paid for same day delivery between 6-9pm. Got a notification of attempted delivery at 11pm to a completely different suburb. Rang Star Trek the next day and they advised my order number wasn’t correct. Spoke with Booze Buds who refunded my shipping (very considerate) and I told them when I would be home next day during the day for delivery. Got a message the next night at 10:30pm from Star Trek saying attempted delivery - no one home (I was home) - then a buzz/knock at our door for our alcohol at 10:40 w...hen we’re in bed- sorry that is just too late seeing as I gave an alternate day even though they got the delivery wrong. Not sure if it’s Boozebuds or their delivery but won’t be ordering from them again from the hassle .
Seriously awesome service & great prices!
Very, Very happy with my order from BoozeBud! Initially, when I ordered online, I contacted their customer service as I needed help in deciding on a whiskey - had a great recommendation from them which I ordered. I also got great discounts and their site has awesome deals as well. Chose which day I wanted it delivered and got it on the exact day and packed really well. Cannot be happier with my order. I will definitely be ordering from them again!
Two weeks to get your booze
Most bottle shops will deliver within 2-3 hours. These guys are at least two weeks and they aren’t any cheaper than your local
Never buying here again
I got a promo for 15% off and I did make a mistake and entered the discount code on the web version not app. Boozebud advised they could not reverse and even give me a credit.
Nightmare for returns and cancellation
Stay away!! Will give you a massive headache cancellation and returns beer catel a lot better to deal with not worth the headache
Ordered two bottles of spirits and some seltzers. Got 10% off and free shipping. Arrived a couple of days before the original ETA. No complaints here
Questions & Answers
Where is my order????
Pathetic,unreliable company and will never use Boozebud again. Deliveries take weeks and so a very
disappointing result. Simply disgustng. Never bother with them.
Thank you for getting in touch and sorry to learn your order has not arrived as expected. Could you please let me know your order number so I can chase this up for you?...Kind regards, BoozeBud
One of your colleagues was looking into it at the weekend past. Very poor communication.
Hey mate do you deliver to Brisbane
Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.
We sure do! ...Pop your address in our delivery calculator for ETA's https://www.boozebud.com/account/delivery Kind regards, BoozeBud
Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of or...ders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at email@example.com Cheers
What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
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