BoozeBud.com

Instead of a one minute phone call hours of pain – I place an order with an error in the address which i saw immediately. I looked for a contact method... nothing.... I clicked on order query i sent my problem to zendesk....??? I searched their help it said i could cancel but not how to? I suppose i will send a zen message to cancel?

Very fast delivery, but low stock of late – I've been using Boozebud for quite some time. Next day delivery is extremely reliable. I think there's been maybe one delay the entire time. There have been a couple of missed items here and there but that has been fixed with a refund very quickly. There have also been one or two beers past their best before date but again fixed up with a refund.… Read more

I've found the customer service to be excellent actually. I haven't had any issues contacting them.

Currently though, stock of good craft beers is really low. I'm not sure what's going on exactly, but hopefully that picks up soon. There's just nothing I'm interested in ordering from them at present. I'm trying some other services out but will check back with Boozebud periodically as I'm a member (for now).

All up, apart from stock issues, I can't complain. I'm not sure where people are located that are complaining about delivery times, but I haven't had any issues out in the Leppington area.

Great Experience – Ordered two bottles of spirits and some seltzers. Got 10% off and free shipping. Arrived a couple of days before the original ETA. No complaints here Show reply

Big surprise to find such a great service! – Order delivered exactly on time, contents were perfect and just what I'd ordered. I will use these guys again for sure. Melbourne, outer suburbs.

Very bad service indeed – Ordered a bottle of whiskey using this service that was meant to be delivered to my brother's address in a couple of days as a birthday present. Two months later, it had still not been delivered. Customer service replied to my email with the excuse that the package had been "held up by Australia Post" - something I have never had happen before so… Read more

I doubt it was the actual reason. The whiskey was delivered two days later, so it arrived eventually and my emails were quickly answered, but lame excuses and two month delays are very bad service indeed.

Appalling Delivery Times – They have changed since their inception. Delivery is not AWFUL. If you need something quickly find an alternative retailer. Expect up to 2 weeks for delivery irrespective of what their website says. Item was broken by delivery partner too.

Lies and stock absence – I placed an order in mid December. After five days I hadn’t heard anything so contacted BoozeBud to find out when tracking email would be sent. Was told that it was packed and would be shipped ‘shortly’. Another five days later, upon my contacting them again, the same agent said they had no stock and I would be refunded. I was lied to the first time around, and disappointed the second. I won’t be buying from this company again.

Great Price Quick delivery – I ordered online for interstate delivery (Galliano Amaretto, which is not available locally). My product was delivered 3 days later. Price was cheaper than anywhere else. 100% recommend.

First Time Customer, Very Happy – Ordered 6 bottles of Zubrowka Bison Grass Vodka , great price, delivered safely today to far NE NSW with a 7 day turn around. Great service for a now hard to source product.

Advent Calendar – The beer advent calendar was extremely disappointing! Almost all the beers were basic lagers and one or two hazy pale ales. Definitely wouldn't recommend this product!!

Dreadful customer service – I placed and paid for an order over two weeks ago and I’m still waiting for it to ship! BoozeBud is really difficult to contact, you can only email them. They’ve blamed too many orders to process and Australia Post for the delay, but I don’t believe the second one. Put on more staff if it’s busy!

False advertising – I was desperate to find a particular product for the wake of my passed friend. Located it on site, they stated delivery within 4 days - which would be perfect, so i purchased. They took 3 days to even process, Funeral was on the Friday, they delivery turned up the Monday after - so 7 days. We were devastated, their reply - sorry Australia post let… Read more

you down. If they didn't take 3 days to process we would of been able to have a final drink with my mate and send him off as he deserved - Care factor ZERO! Absolutly gutted.

False advertising different product charged and delivered – I ordered as advertised 2016 Chimmay Blue and got supplied 2023. Shame on you Boozebud that’s false and deceptive advertising

No response to enquiries – Have used in the past and not had a problem and have never had to contact them. Placed an order 30 April 2023 including a Mothers Day gift. It’s now 28 May 2023 and after two emails still no delivery nor a response to me. Totally unsatisfactory customer experience - you’ve lost me - and I’ve lost about $170 it seems. [EDIT: On 1 June 2023 they… Read more

responded to me with the following. “Here’s a gift card for the value of your order that never quite made it. We hope this helps make up for any inconvenience you experienced. Please accept this small gesture to show you that we mean business and appreciate you.”]

Money taken from my account – Hi I have never ordered from you. There have been 2 orders total of 2200 dollars taken from my account and I want answers. Not happy

Be wary of Boozebud+ – If you sign up to a Boozebud+ free trial, make sure you unsubscribe! I signed up and used their service once, they sent no emails regarding Boozebud+ membership or any warning about upcoming charges. I ended up paying over a year worth of fees before I realized that they were charging me (I should have paid more attention to my credit card… Read more

transactions!). But again, no warning from them and no sympathy even though they can see that I haven't used my membership for well over a year. Very disappointed.

Read the fine print – Beware boozebud will charge a monthly fee. I wasn’t aware of this until after I had placed one order. Money will automatically be deducted from your account each month.

Same day delivery is just a joke – My last two orders placed with a same day delivery. BoozeBud charges extra for this service, however the fist order has been delivered after two days and my last order (second one) has not been delivered yet after four days. I have sent two emails following up the status of my order, but haven't got any response yet.

BoozeBud couldn’t care less about their loyal customers – I recently made a purchase through BoozeBud and realized that the same beers were advertised $15 cheaper and $8 cheaper than what I had paid. I ask for a price match via their app as I have done this before and they have credited my BoozeBud account for future orders. (This was the reason why I never shopped around before purchasing due to the… Read more

price match guarantee.)

Day 1:Requested a price match - automated response that someone would get back to me as soon as they could Day 3: did a survey expressing my displeasure in the time taken to respond- automated response that someone would get back to me as soon as they could Day 9: asked for an update and was told by Maxwell they required links and not screen shots was offered a promo code to cover the difference which did not occur. (I specifically did a screenshot to show it was current and they could have also checked it via the link in the screenshot. These prices were still current and I sent though a link showing that) Day 11: email send back by Amy to ask if I was going to purchase the products again and essentially that they can’t do anything as they cannot verify the pricing. I express my displeasure as they could have told me this on my initial request for a price match and I could have sent it though. They could have also looked at the link to verify this. I have asked Amy to forward my email onto management and I’m sure it’s been ignored. For someone who has ordered thousands of dollars with BoozeBud I find their service appalling and they have definitely lost me as a customer over $23. It clearly shows they don’t value loyalty and have not received a response.

They don't deliver the wine they advertise, which you order and pay for – I purchased a specific year, which was specifically advertised, and they send a different year, really disappointing

No ownership in making sure they send the advertised vintages – I ordered some wine clearly advertised as the 2018 vintage, with express courier delivery to make sure it arrived in time for Christmas. The delivery did in fact arrive in time, but I was sent the 2020 vintage. Below is the response I received, which I find incredibly disappointing. Yes they have offered a refund, but (1) the refund won't happen… Read more

until after Christmas, and (2) I will have to go to the post office during the Christmas/NY mania at the shops to return the case.

We work with a wide variety of distributors, big and small, and unfortunately we do not always receive updates when a product’s bottle, box or labeling has changed (unless it is a completely different range). Because of how our warehouse works, we do not necessarily have staff on hand to notify product team when a bottle change or vintage roll over has occurred, and we trust the distributor will it bring it to our attention so we can update the product page on site. The same applies to special boxes. Sometimes the distributor does not send a bottle with a box along.

Delivery an absolute joke – Have placed many orders with them before with no issues. This time however was a different story. Placed the order, chose a day for delivery. StarTrack however made this the worst delivery experience. “Attempted” delivery over 3 seperate days, except they didn’t attempt anything. Items returned to BoozeBud. Replacement items sent, same issue over… Read more

4 seperate days, finally managed to get hold of StarTrack “customer service” (the attempted deliveries previous were always after the phone help line had closed for the day). Finally spoke to the driver, who admitted he had never actually been to my house (pretty obvious from my end). After 8 days of constant contact and getting the run around from both companies I received my order. The stress almost makes it not worth it. No offer of partial restitution or even a sorry was offered. Cheers BB and StarTrack.

Dont use them – Absolute joke of a company, ordered something and wanted to change it 1 min after ordering but they said too late it has shipped already. Absolute clowns, never use these idiots.

So sloooowww!! – I ordered a cask of fireball on the 13385792th and am still waiting for it on the 21st, my advice is go to your local bottle shop and don't give these people your money...