Boral

Hi I have a major problem im about to get few bottles delivered to my house and need to reinforce my current pantry, so i would like to know how quick can you deliver 5 cubic meters of concrete to my house. Mash is on it way timber is here all i need is that biiiggggg truck full of cement majkoooooo. My address is Bottle King maminooooooo

Absolutely disgraceful experience with Boral. I ordered over 30 metres of concrete in good faith, trusting a so-called reputable company. Instead, their driver carelessly drove straight into my brand new shed and caused damage. That alone is bad enough—but what followed was far worse. The response from head office was nothing short of pathetic. No… Read more

apology. No accountability. No integrity. Just a deliberate, calculated effort to deny responsibility and avoid paying for the damage they caused. This isn’t just poor customer service—it’s a complete failure of basic business ethics. When a company refuses to own up to obvious faults and treats its customers like they don’t matter, it tells you everything you need to know. Be warned: if you deal with them and something goes wrong, don’t expect support, honesty, or even basic decency. You’ll be left to carry the cost yourself while they hide behind excuses. There are plenty of other concrete suppliers around the Macedon/Woodend area who actually stand by their work. I would strongly suggest taking your business elsewhere.

Just spoke to a lady at the adelaide branch Probably the rudest most horrible person I've had The misfortune to spoke to Do not use boral if you want any form of customer service

boral is the worst company as a concreter you can deal with , the call centre will say we can't give you trucks but there's trucks sitting in the yard and drivers come and say we been sitting round all morning , reps know absolutely nothing , the… Read more

rep they gave me has never even seen concrete unless he walks on it , bad attitude and so do the people around him , you have to watch your account all the time , boral two days ago just took 2800 out of my account when i asked what for they said , plant opening fee despite me having 10.00 concrete , no accountability at all , most the drivers are from over seas and have no idea what there doing , there will be a serious crash soon involving boral trucks as they don't train any of there staff properly and that includes drivers , to give them a rating of one is too high , i've been a concreter for 36 years and never seen it as bad as it is now

Spoke to Sarah who was pleasant on the phone and gave me advice I needed, was told concrete would be there at 9am and 9.05 it showed up,no drama at all and job was completed on time, thanks to all involved.

Excellent service very understanding – What can I say I was asked by my concreter to order concrete and pay for it last week it came out today and was short so we urgently called the boral team and they said don't stress we will get the next truck available straight out to you. They where so understanding nothing was too much for the man on the phone the price was reasonable too I'd… Read more

like to thank this team and company very much I wouldn't use any other concrete company after this great experience Will even tell all our friends too thankyou again Julie @arundel Springs

Boral Roofing, Great Product and Service – We had our roof completed by Boral Roofing using Contour tiles in Gunmetal colour. What a beautiful product. The process was smooth, the Tiler’s professional and tidy. Our roof looks amazing. We can’t fault the product or service. Thanks for topping off our beautiful new house with a beautiful and stunning roof. Thanks Boral

wouldn’t recommend using boral they send the concrete 2 wet when it wasn’t ordered that wet and they do not care that this will affect your job. We told them to bring what we ordered they said bad luck we will charge you for sending trucks back this is ridiculous and should be reported you are messing with real people. So wrong that a company is this sloppy

Beware of using Boral.My neighbour used Boral to pur some concrete and the driver ran into another neighbour's parked car. The company is now denying liability. A company like this doesn't deserve to have customers if this is the way it decides to beahve in tjw world.

if boral doesn't get reps back that know there job and staff that are trained that concrete goes off fast the reviews and toxic culture within this company will continue , one of tje wosrst companies around reps know nothing drivers are good well most and central had no clue what there doing

Concrete, having had a previously used Hansons until their takeover I gave Boral a try for our new patio, it was a total disaster. The Qcrete contractor was inept and as he parked in position to pour he declared his chute wasn't working properly! The next two hours he basically deposited concrete all over the garden leaving a massive mess to be cleaned up, my advice is stay well away from Boral and their cowboy contractors.

Be warned about Boral – Do not make the same mistake that I did. I have since spoken with numerous Concreters who have informed me they do not use Boral concrete as it is an inferior product and, that Boral trades on its widely known name due to mass advertising. Professional Concreters use Hanson's concrete. Do your research and check Boral's reviews before you decide.… Read more

Do you want to run the risk by giving your hard-earned money away? Only to be left bitterly disappointed? Boral took my money and left me with [Content Remved] concrete that was already starting to crack as it was being screened and drying. They never return calls and there is definitely no after-sales service. I will never, ever, do business with any company that touts Boral and I most strongly advise you to steer well clear of Boral.

It was hell, every morning not knowing what mood the quarry manager is in – If I could give minus review I would. Not only is Seaham a toxic workplace but the safety is very much substandard. It has an immense amount of employee turnover which speaks for itself. Everyone walks on eggshells with upper management not knowing if you'll get a warm smile or a bitterly cold shoulder. Sick days are rampant as nobody wants to be… Read more

there. Under management are completely clueless not knowing much about quarries or mining. Heed the warning it's not a good place to work with management using blackmail to terminate employees. There have been many incidents that were swept under the rug. Contaminated piles all the time and getting rejected by the customers.

Poor Management boral Wollert – Leaving Boral Wollert today and back of my ute slide from all the slurry and the concrete very slippery.,travelling behind a boral truck when I see a white ute unmarked coming rushing across the yard and stopped between me and truck, the a man started yelling at me saying "YOI JUST GOT BANNED FROM SITE ,I SAW YOU SLIDE OUT ,YOU WERE SPEEDING.,in a… Read more

very aggressive tone .when I tried to explain what happened, he didn't not want to listen,.I asked him how would you know what speed I was doing being that he was at least 2-300 meters away unless I said you have a radar gun??.after 5 mins of argument he still had not even told me who he was .I had to ask him who he was,Tried to explain you can slide doing 5km if its slippery enough, which he did not like ,Because I stood up for myself and had a valid explanation he got even more aggressive & heated He eventually told me he was the quarry manager, I said I don't care ,being going to boral sites all over Melbourne without 1 COMPLAINT ,ever. As I mentioned that fact that I knew what I was talking about made him very angry. Is complaints site is just my 1st step ,still deciding weather to make a full formal complaint. Nobody likes a person that thinks their more superior somehow because he holds a managers position, Just makes me think Boral don't screen potential managers very well ,but with all the poor reviews on here I guess I shouldn't be surprised. I really hope that so called manager reads this ,but from the looks of all these posts BORAL really don't care ,or think they are a large enough company that they can just ignore bully or deny us people that give them business

Bad company drivers – Ford Ranger number plate 1sy9qv boral sign writing guy lane changing into cars multiple times and when beeped at just laughs at people and gives them thumbs up, confronted driver who decided to be very apoligetic once he realised i was on the phone to head office. Apparently head office didn't know ute even thought covered in Boral stickers. If these guys treat people like this on the raod would hate to see them on a job site.

SUBSTANDARD IN EVERY WAY – SUBSTANDARD PRODUCTS POOR QUALITY CUSTOMER SERVICE ZERO QUALITY AFTER SALES SERVICE NO CARE FACTOR Boral supplied the concrete around our house. It was cracking as it was being poured and as the Concreters were screeding it. They had to rescreed areas continuously so now patches of the concrete look like oil slicks because it's been over… Read more

screeded.

23 cracks in total. Some are up to 1.5 metres long and definitely not hairline cracks.

There was supposed to be colour in the mix (Ironstone). Boral definitely skimped there. It was pale grey in colour, akin to plain concrete.

The wife was physically in tears.

We had paid nearly $17K for Boral's inferior product. It looks no different to the 40 year old concrete we had before.

The Concreter tried twice to get a Boral Rep to attend site. Boral were not interested. They didn't attend. They already had my money.

I've since been told by a Concreter with 20+ years in the industry why my concrete paths cracked -

Dolomite was used in the mix instead of sand. WHY?? Because it is cheaper and they make more profit.

I emailed a number of Boral staff including their Head Office and their CEO. No reply. So I emailed them all again. This time most had blocked me, including Boral's CEO. The rest never replied. Boral were flippant when I phoned them.

Look and read Boral's reviews. There are a lot of low scores for a reason.

NEVER BUY BORAL

UPDATE 11 AUGUST 2023 -

So after all this time, my trying to contact Boral (the [Content Removed]) for it to fall on deaf ears, some [Content Removed] from Boral decides to contact me. Why? Because they are seeing the negative reviews I am BEGINNING to leave on their various websites.

Boral, you couldn't give a [Content Removed] before. And you would not give a [Content Removed] now if I wasn't BEGINNING to leave bad reviews about your [Content Removed] product and your [Content Removed] customer service. I emailed numerous people from your company. INCLUDING YOUR CEO. I did not get an answer so I emailed them all again. Most of them blocked me, INCLUDING YOUR CEO.

I sent you all the same email that I sent to my Concreter who claims he also requested your Rep attend site, twice. No luck there either.

I EVEN TOOK A PHOTO OF YOUR CONCRETE TRUCK DELIVERING CONCRETE TO MY HOUSE.

Unfortunately for me and my wife now, it had BORAL sign-written all over it. A name we now know to never, ever trust.

A name to avoid for BORAL's poor quality concrete and complete lack of after sales customer support and service.

BORAL's concrete cracked in 23 places. Some cracks up to 1.5 metres in length.

Since then, we've had more cracks develop.

BORAL's concrete was not correctly coloured the dark (Ironstone like) colour it was supposed to be. Instead BORAL relied on the sealant product to colour the concrete.

BORAL never sent a Rep out as requested.

BORAL NEVER replied to my emails.

BORAL BLOCKED my emails.

The only time BORAL responded to me was when I BEGAN to leave negative reviews.

To see my wife's look of eager excitement completely disappear from her face, only to be replaced by tears, anger and complete sadness at what we've been given for our nearly $17K, I'm only just starting to warm up leaving bad reviews.

Questions for BORAL;

1) Why is my next door neighbours concrete still all in one piece after being laid between 50 and 60 years ago, while your concrete did not even last the pour?

2) Why has it taken until now, when BORAL starts seeing my bad reviews being posted about BORAL, to contact me?

3) Your a big company, probably one of the major players in the concrete game, What's the chances it was BORAL concrete used in the Sydney high rise apartments that cost their owners thousands, if not millions of dollars to purchase, that are now condemned?

Best you go and hunt out those emails that I sent you pack of [Content Removed].

In the meantime, let this be a lesson to you fools for the next time you screw some other poor [Content Removed] over.

I've got to warn others about a name to never trust. A name with so many 1 star reviews across so many aspects of their business from concrete to roof tiles and poor service in between; BORAL.

Roof tiles – Had Boral supply and install roof tiles on a house I had built. Tiles were green as when delivered, here we are 5 years later, I have replaced so many tiles from them cracking in half it’s a joke, had water leaks obviously. Poor quality product not to mention the valley tiles sliding out all the time! I wanted colorbond, council wanted tiles! Now I’m stuck with this ongoing issue!

Terrible roofing, constant leaks and won’t warrant if you get solar panels to try and do the right thing by environment – I purchased two properties from ALLAM homes both in north Kellyville. Since day one they have had constant roof leaking issues, tiles not being placed and installed properly, ect ect the lost goes on. Recently had yet another roof leaking issue and when I contacted them, they said to me after their initial inspection that they no longer cover… Read more

the roof as solar panels have been installed. I had the roof inspected and they told me the leak is no where near the panels and is unrelated.

I tried to do the right thing by the environment. I try to go green and Boral has punished me for it when they are the ones at fault. Do not under any circumstances go with this company, they install absolutely garbage roofs that have constant leaks and they managed to get out of fixing their issues by claiming that due to solar panels being installed they no longer warrant the roof even though the leak is unrelated to the solar panels! Disgusted!

Bad quality expensive roof tiles – Built brand new house paid extra for quality boral terracotta tiles. Constant leaks in wet weather. Had to have ceilings replaced several times. Replaced cracked tiles to fix leaks next storm more leaks and more cracked tiles. Started from when house was around 8 years old. Finally got a result from boral but still have issues after their fix and… Read more

rep has gone underground. Office girls just flick calls and you don't get a call back. Im telling everyone and gonna rip their tiles off and go colorbond. Im over boral

is this for real – Contacted Boral with measurements for supply of sand/concrete mix around a swimming pool. 1st contact quoted 4.5 cubic meters and price of $630.00. when ordering it was 2nd person given same measurements who quoted 6 cubic meters and deducted $989.00 from my account. company will not talk to me and will not contact me .Staff on site stated i… Read more

would get a refund for non supply. never happened i feel treated like a nobody. company policy needs to be upgraded in relation to their customers as a ripoff hurts a pensioner.

Boral warranties for screw pops are worthless – New home built after 12 months experienced screw pops in most areas. Boral subcontract the work for a cheaper rate but handle all warranty claims. They can't even fix screw pops by removing old screws and resetting new ones. They just cover old ones with filler and sand. They end up coming back after the two year warranty lapses. Pathetic service.

bad management and trades – over 16 month's 2 new homes tiles supplied by boral nothing but bad news and as a Builder they just treat you like rubbish. Ignore all WORK COVER laws and not interested in delivering a final product from start to finish after 2 jobs and getting them back well over 10 times. yes it looks okay but my goodness what a BATTLE ridiculous. and they… Read more

really don't want to acknowledge their mistakes after many emails phone calls got a result but why Don't become an account holder they take your for a bad ride

Consistently underweight concrete – What a terrible 1st (and last) experience I've just had with Boral, for my garden concrete pour for 2 garden slabs. My landscaper, concrete finisher and Red Pumps pourer (all separate organisations) all agree that Boral has been light on all 3 pours supplied on 27/4 and 9/5. There was supposed to be only 1 pour on 27/4, but we needed 2 additional… Read more

on 9/5. As a result, yesterday, the landscaper, pourer and concrete finisher and myself all did unnecessary overtime scrabbling to get enough concrete, which I had to pay for. I now have a bowed, non-flat concrete pad in my garden that I will have to view daily. I have been charged extra concrete, overtime for the pourer, and have been told that we all just have to put up with this poor service because that is the industry. While I understand that 1 person can be out in estimating, it is extremely unlikely that 3 independent contractors on 3 separate pours would be out. I would appreciate someone contact me to discuss.

disgusting – i had to use these people threw a 3rd party paid everything up front only to be told that they charge $2.80 per minute waiting time which the3rd party paid for on my behalf and is now chasing me for the money if i had of known it was these people i would have never have used them this is the 2nd time they have screwed me over i will never use… Read more

another boral product as long as live and i am going to do everything in my power to get the word out about these robbing people. Hope you sleep well crap, u screw the little go over and over.do not use their products they are a rip off. The 3rd party have not even given me an invoice

Faulty roofing tiles - missing weather stripping – Over two hundred Boral roofing tiles had to be replaced from my new roof when it was discovered that they lacked the weather strip on the lower edge which allowed water to move under the tiles and into the roof space. The missing profile also weakened the tiles causing many to fail if walked on or impacted by even moderate hail. Initially… Read more

defective tiles were replaced at no cost by the Boral Sunshine Coast technical support staff who admitted the defect and blamed a faulty tile mould. Subsequently Boral refused to replace other similarly defective tiles or respray the sections of the roof where the replacement tiles had faded significantly. Has anyone else noticed missing weather strips on their Boral tiles of experienced similar failures of this product?

worst supplier available – Their reps are appalling, along with their sales team and account managers. They consistently lie, don’t turn up to self imposed meetings or site visits. Make up false technical reports to suit them and then leave the contractor to deal with the mess their substandard product creates. We’ve poured concrete all over the country and internationally and never have we encountered the crap the Boral concrete serves up.

Boral Roof Tiles - Highly Poor Quality – Keep away from this company. We built a house 6.5 years ago and our roof tiles have crumbled and Boral won't help us out at all. We have called and complained numerous times but they have just washed their hands of it. We then thought we would get it fixed through our insurance company but we have just found out that they won't do a claim as after… Read more

they had a look at it they said it is clear that the damage caused is from poor quality tiles and bad workmanship so we are now stuck with a $4,500 bill to fix the roof. SGIC put in their report that "the mortar to the ridge and hip capping are loose, crumbling and cracked to all areas of the roof, with paint to the mortar also peeling. The mortar also appears to be quite soft and crumbling which would suggest an incorrect or weak mix may have been used". The roof tiles are litually crumbling away. Because of this we have a roof leak into our lounge which has cause water damage to the lounge wall. I cannot believe after 6.5 years the roof has fallen apart and they get away with this. - Adelaide, SA

Beware Boral Trucks – Boral appears to take no responsibility when stones from their quarry vehicles cause damage to your windscreen. Here is my recent experience: Last week whilst driving on the Bruce Highway southbound toward Brisbane, several sprays of small rocks fell from a Boral Quarry Truck onto my car windscreen causing it to crack. Despite my passenger who… Read more

witnessed the incident taking photos of the truck involved, Boral refuses to take any responsibility or pay for the damage it caused. Customer service has been dreadfull at a level above the initial call centre. It was conveyed to me that the Fleet Operations Manager had far too much paperwork to call me back to discuss the incident. The Field supervisor- Logistics said that if they had to pay every person who reported windscreen damage from Boral trucks, where would they be? Where they would be would be a responsible company that takes community safety and damage to its members property seriously. And instead of hoping their complaints will go away implements internal processes to understand why this seems to be an ongoing problem. As evidenced by other instagram posts Boral seems to have a policy of not paying for damage caused. Why doesn't Boral consider installing signs on their trucks to warn motorists that rocks may fall from their vehicles and they will not pay compensation, therefore motorists should be advised to travel at an increased distance behind the truck.

July 16th 2019 Update: Beware Boral Trucks

I recently posted about my experience receiving a smashed windscreen due to a Boral Quarry Truck dropping stones on the Bruce Highway. I was contacted two weeks after my initial complaint to Boral by the Fleet Operations manager - Brisbane. Here is the outcome: Despite having photographic evidence of the Boral vehicle with rego, calling Boral to inform them within 10 mins of the incident occurring and being told by the Fleet operations manager that I was indeed travelling behind an older Boral truck that does collect rocks in the lip of the vehicle, Boral still refuses to pay for my windscreen repair. It seems that in order for Boral to pay for my windscreen they would have to admit they were at fault which it appears they will avoid at all costs. My concern remains, will this denial of responsibility for an ongoing problem put the safety of other motorists at risk?