Brightside Cover

I agree with every 1-star review here—this place is incredibly dodgy. They operate in the interest of the brand, not the customer. In my case, it was an Electrolux washer dryer. Not once did they mention the possibility of a replacement. Instead, they repeatedly sent out an Electrolux technician to slap a temporary fix on a clearly defective… Read more

product.

It wasn’t until I escalated the issue to Harvey Norman’s customer service and threatened to go to VCAT that a replacement offer *magically* appeared within 24 hours. This was after they'd already patched up the faulty washer dryer earlier in 2024, only for it to break down again just a few months later—and they tried the same stunt all over again.

I genuinely hope this shady operation goes bankrupt.

False Advertising – Upsold product warranty on a product which now costs more than purchase price. Would not replace and would only credit so now out of pocket $100s for a new product.

Insurance that you can’t claim! – I lost my phone on new year night in parking while getting on bike. I have submitted all the documents, every single one of them and they declined saying it was left unsupervised. Claim number ADP21001150 I read all the reviews before me, noone is happy. Dont waste your money on them!

Very very bad service – My phone had been lost and i submitted all the required Documents. It’s been more than a month still haven’t get any reply from the company and they are not give proper contact detail so we can track our claim. Totally waste of money.

Totally fraud company – I purchased brightside cover and my phone had been lost. I submitted claim and provided all document and still arguing without any reason. Don’t purchase it. Its Wastage of money

Very bad customer service – I have called them 3 times for same problem in my phone S10+ but nobody is listening. verytime they left the conversation saying somebody is going to call me back. Every time i wait for the call but nothing. i seriously don't know what to do. December 16th 2019 Update: Worst insurance company ever Do not use this company!!! See my post below.… Read more

Still nothing is done. Every time I call them, they say somebody is going to call you soon but nothing. So lost

Insurance cover for your mobile phone that you cant claim on – I took out Brightside cover insurance on my new Samsung s9, 9 months later I accidently dropped my phone smashing the screen I submitted a claim and was told I had to give a more detailed incident report which I did and I was again told I had to give more detailed incident report which I did for the second time only to be told I need to submit a… Read more

third report and new claim form the cost of insurance is $143 per year plus excess is $75 new screen lcd are $250 hardly worth the cost of the insurance I have read online that this is what this company does gives you the run around the denies claim.