Insurance

Well handled led to satisfactory outcome. We will be expanding business in future.

Compassionate and understanding. Helped me sort out a new level of cover.

Great service. Quick Couldn’t asked for a better service thanks

Had great help from Katalina. She helped me switch cover and get the extras I needed along with helping answer a few of my own questions.

Easy to obtain, cheaper than others, nominally great coverage, luckily I did not have to use the service.

This was the first time I bought Travel Insurance from Fast Cover Travel Insurance. Being a healthy traveller, and because my trip was only for one week, I chose only a Basic Cover. It was good value.

Last year I was thinking of Insuring with Seniors and after much consideration and comparisons this year the decision was taken to do just that -… Read more

online - with the help of family - because when you reach the 80s things can be confusing. So, I thank my family for their help - now Seniors have twelve months to prove I have made the right decision for the future.

Good value. Easy to do. The lady very helpful she made sure I understood everything she was telling me which was good . Highly recommend.

They were great the first time around, then ripped me $15K the second time around when I made a claim.

No issues with BWM! Claims have been simple, approved quickly and funds are also released quickly. It is more on the exy side though.

We have had great success with your service especially when I ended up in hospital after accident on a cruise ship your help was excellent thanks again

NEGATIVE 5 STARS - ABSOLUTELY USELESS . they never answer the phone

If I could give 0 stars I would. We had to cancel our overseas trip due to my husband having a stroke. supplied all the details they were after, they… Read more

have now come back asking for a letter from his GP as the letter from hospital was not enough. and to upload digital documents. as a senior citizen I don't know who do to it and with my husband in intensive care I don't have the brain space to learn so A1 give me my refund and stop dicking around

Arvie is an excellent sales person. He heard my concerns & tailored Charlie’s comprehensive policy to fit my financial situation & my concerns re… Read more

cover. I initially had no intention of renewing the current policy but conversation with Arvie changed my mind and resulted in a considerable saving for me on a new policy.

They paid out no questions, that's a measure. I got a comprehensive plan, which included war zone countries (Israel, Myanmar), understanding it only… Read more

covered non conflict injuries. There are not many companies that do so, so the extra cost was acceptable.

We were travelling from Iceland to Greenland when the plane aborted due to technical issues.

The claim was for a connecting ferry in Greenland, and the transfer to it (via a small boat). Total claim was $2634.10.

It was paid out in full, no questions asked. The payment was timely, being only 2 weeks post the claim. I had paid $2000 insurance for a 3 month trip.

Cannot but be happy.

Patrick was very helpful and informative. Great service. Thank you.

I had a great experience with Youi. Graydon was fantastic to chat with and ultimately ended up saving me $100s in my car insurance. Thanks Graydon! I’ll be coming back to Youi for my motorbike insurance before summer hits.

Helpful and efficient in getting my insurances question sorted. No wait delay and sorted everything put promplty without any hassle!

Very good communication and good to work with Very happy with the outcome

The claims process is just so easy and we have never had any push back or claim denied. Highly recommend Knose.

I have never had to claim. this is more about admin. I wanted to extend, but that happened on a Saturday. they dont answer the phones on the… Read more

weekends. I guess their medical emergency line would be different, but I dont know. I logged in to extend online, and it said, sorry this function is temporarily out of function, I called, but no one working weekends. Pretty poor form for a travel company. on this alone, im never using again. why would I? get a company that cares enough to have someone available to fix stuff on the weekend, or to have their website up and running, or even have one of those question things on the website that is attended by a human that can help.

DO NOT USE THIS COMPANY. We have had the worst experience ever. We took out full insurance cover for our car rental. They are refusing to pay without… Read more

giving reason. There is no one to talk to so if you have a problem all you get is AI generated responses. The terms and conditions the AI generated responses are sending are incorrect

Very easy to navigate and half the price of exact same coverage with my current insurer.

It was pleasure to chat with the customer service. I am diabetic and was not able to find anything. Then I see the add on facebook and enquire about. All went well with good offer and nice price. Definitely recommend to all.

Has everything I need covered great Fund for singles/Families alike

Have been a member for about 58 years and have always been impressed with the level of service and the quality of benefits. It is so refreshing that… Read more

you can speak to a real person in Australia whenever you need to contact Phoenix and the call is usually answered right away.

It's so refreshing to deal with people who are not only knowledgeable but also kind and approachable. In a world where good customer service can be… Read more

hard to find, this team consistently goes above and beyond. In a world where customer service so often makes you feel like you're just another number, it's refreshing to speak with people who genuinely care. Every interaction I've had has been positive, friendly, and helpful. I always feel heard, never rushed, and the team is consistently down-to-earth and professional.

I would 100% recommend this health fund to others.

Easy to set up a policy. Was a pleasure to get in touch with Fetch when I had a question. They were fast and answered everything I needed to know.

I'm happy with the reasonable price and functional cover items.

Refreshingly easy to get a quote from a clear spoken efficient and friendly staff member Of the three companies we contacted this was by far the best