BritBox

App wouldn't connect on the TV so tried to cancel my subscription. After 2 weeks of emailing back and forth, they still can't find my account. Meanwhile they are still deducting payments.

I got britbox to watch bbc shows & all I find is reruns. 3 open channels with the same rubbish on repeat. It’s like paying for free to air tv! And no ads doesn’t mean no ads. It runs ads for show they’ll never run!

Britbox must be the worse tv service ever! I couldn't unsubscribe now they took $139 out off my account without permission not worth $1 nevermind $139! Avoid at all cost also NO CUSTOMER SERVICE AT ALL see the attached for support 404 pages comes up ...no service

I've had Britbox for some years and while the sheer range of programs is smaller than some other streaming providers, there is a focus, I feel, on quality over sheer quantity, and I've actually used it quite a lot. Now the company has increased the price of the service, expanded content and introduced three BBC channels. Although no one wants… Read more

to pay more, I think that the expanded content and three dedicated abd useful channels provides a much better product range . Anyway, if you like english programs and like to watch some well known and lesser known content I think Britbox is worth it. It's a niche service but a good one

I have received quite a few emails from BritBox recently showcasing their product whereas emails have been few and far between over the year/s. I have found out today that from July 30 the annual subscription will increase by $40 to $140 pa and if you include the $10 increase last year this amounts to a $50 increase in 12 months. I have been… Read more

quite happy with BritBox over four years even though the content has been at times very poor - some months lots of shows and other times not so much. Our free to air channels in particular ABC and SBS show many of the series and movies that are on BritBox and many times have the more current episodes or show them first. I would suggest to BritBox that they be more up to date and consistent with their programming if they have such a hefty increase when people are tightening their belts due to economic uncertainty. I have two months before renewal so I will be thinking if I really need BritBox going forward.

I would give up 10 of my movie Apps before I got rid of Britbox! It is the best App available in the United States or from the United Kingdom! It is the best in contemporary movies or period dramas! I am a movie, TV afficiando, other than The Golden Age of Hollywood, Britbox has the best actors anywhere doing movies, or series on their platform.… Read more

David Tenant, Colin Firth, Dame Judith Dench, Idris Elba, you name them, they are on Britbox! I highly recommend paying for this outstanding App! Thank you. carolintallahassee

Don't go near them. Wolf in sheep's clothing when it comes to cancellation. I have escalated with my bank for fraud including paper trail where I have cancelled subscription but they continued to take automated payments. Had to cancel card as well. I have never had an experience as such with any online cancellations. Then they hide behind AI… Read more

generated responses. The British film industry should have nothing to do with their streamline services. Very bad operators!

Never again!!!! I was subscribed for my Dad as a Chrissy present yearly due in January then they come at me with another payment a month before it was due and I had already cancelled the subscription with an email that was never registered by me, with my credit card details attached so I could never verify the email and they could continue to… Read more

charge my card… I had to cancel my card so they wouldn’t charge me again. The customer care through email was ridiculous and frustrating with a back and forth never resolved 30+ emails to the point that I just ignored them at the end!.. I hope they rot in hell I would never recommend them to anyone.

I signed up for 7day free trial only to be charged immediately, I stead of after days. When I contacted Britbox, they fobbed me off to Google as I had signed up with Google account. Google refunded my money but could not tell me what I was charged on day 1 instead of day 7. They told me to speak with app developer (Britbox) regarding why I was… Read more

charged etc. the refund also cancel Britbox ACC so only got one day access, not 7. I contacted Britbox again to ask why I didn't get my free trial. They referred to bill dept. Just got an email response from Britbox telling me to go to Google for the answer. Google told me they are just a 3rd party payment service and do not have access to Britbox systems. BRITBOX ARE USELESS AND WONT TAKE RESPONSIBILITY FOR THEIR OWN CUSTOMERS!!!! I just wanted a free trial and maybe to join up. But no one wanted to help.

Rubbish, I was looking at my Bank statement online only to see payments coming out from Britbox. Cannot for the life of me find anyone to call nor email. BE WARY of BRITBOX. Now that I've seen other reviews, I know it's a SCAM from a so called well known and suppose to be good source of entertainment which is not as I don't watch it, nor would I watch it, I can see these shows for free or on Netflix.

Why do I have to sign in every bloody time turn on Britbox They certainly take my money every month!!! And nowhere can you find a telephone number when you need to ring them!!!

Brit Box just came up for an offer of $75 a year for new and exciting customisers it appears I am just a few days short in being able to access the deal. the advertising on Facebook is very misleading. I did complain to the them and I got the carrot of just wait there could be something coming your way shortly. Another response was the the offer… Read more

ran from 20th October to 3 November. I responded by saying it isn’t the 3rd of November so how could it have ‘ran’ ? They are me a 2 month special I replied all I would like is the offer advertised $75 year ITS VERY confusing and tricky advertising when you go to renew the special says $75 but the payment area say $139 renewal for a year. So it appears I need to cancel my subscription and then reapply ?!!!

Unauthorised transactions from CC for months and NO transparency nor accountability. Take heed of all the bad reviews. Be very wary of their free trial scam as they start deducting payments without your authority or advising you that THEY have subscribed you. Their customer service is PATHETIC and DISRESPECTFUL and they simply skirt around the issues. Shameful.

I love British TV, so content is great, but the app is the absolute worst. Hates being paused, rewound, forwarded. Will buffer and then give an error. Very disappointing. Not sure what recourse there is for this or who to complain to.

We watched it for a couple of months, then stopped as nothing worth watching and got no notification of the automatic renewal of $139 so are stuck with it for another year. Cancel the renewal as soon as you sign up to avoid. Why wouldnt they send a notification when about to be renewed? Because no one would renew.

Great shows,but the app itself is an absolute horror! It is worst than rewinding or forwarding on the video player or actually more complicated! What mind came up with this senseless idea??

Britbox is currently advertising shows on TVs in Australia that aren’t an available in Australia. When asked why the adverts feature the show, online searches say the show is available in Australia, they can’t answer why. Their answers is , “you will just have to wait” in the meantime raiding subscription fees from $9.99 to $13.99. Content hasn’t really changed in months.

For the past year my britbox has been glitches badly. Making it unwatchable Have talked to britbox twice at length but they do nothing. This is bad as Britbox was my favorite streaming service for many years. They keep taking the money but do nothing to help..it saddens me i have to give britbox up but it's impossible to watch. It makes even… Read more

madder when I

can watch really old stuff on BB with no issue but current series like silent witness and call the midwife just glitch constantly. I will be discontinuing when my subscription expires. Your customer service is pathetic.

Price goes up, a big announcement how much more is available. No help on how to access those shows that state "on now", halfway through, or more, with no idea when or if its going to start again. Is is because its "free to air" from the BBC, if so, why is it on Britbox in Australia? Very disapointed.

I got a msg to say subscriptions would be rising on July 31st. As I couldn’t afford the extra payment I cancelled my subscription, not realising that it had been paid for until Nov 2025. So I contacted them to reinstate my current paid for subscription. All they could offer me was a discount ( not equal to my current subscription balance) to… Read more

resubscribe. I feel that that they owe me what I paid for. I tried to negotiate this several times without success. I feel ripped off

Some programs work fine, others buffer and stop working. BritBox state it's the internet or the TV itself. It can't be either of these as it does work for some shows. Can't get back the 1 year subscription, feeling frustrated.

I was enjoying Brit box until it kept cutting out telling me I have no internet connection when I have starlink. All other apps work fine. I've paid for a year haven't even watch 3 months. Fix the app or refund me.

It is incredibly unethical and grimy how you have designed the unsubscribe function on your website to mislead and try to trick people into retaining their subscriptions. Clicking through multiple pages, with one button reading “Cancel” being the button you have to press to proceed. Gross behaviour.

I excitedly signed up for Britbox because I wanted to watched Magpie Murders, and its sequel, Moonshadow Murders. It started off well, as both were delicious. I then watched some rubbish starting Martin Compson and although his acting is without reproach, it was ghastly. I tried the show about a Canooe, a Wife and whatever which was brilliant.… Read more

However, it has just gone downhill after this. There is not much choice and most of it is boring, depressing and, simply put, bad to mediocre. Worse, is the for Australian viewers, there are shows on that are free to air (for good reason…). Some ancient rubbish and every Miss Marple and Poirot that most British cinema lovers will have watched at least once. Even the ‘good’ stuff ends in tragedy, and although this is probably due to the fact that British cinema reflects the glib, bleak, tragic-loving unhappiness that seems to pervade British story-telling; it becomes a boring, unimaginative trope that’s not worth your $10 a month. Re-runs of Jane Austen and Agatha Christie don’t cut the mustard. Very disappointing.