After hiring our van out through Camplify for quite some time, we had been fortunate not to encounter too many problems and have had a great relationship with our hirers and excellent reviews. Unfortunately over Christmas our van was hired out and damaged with the hirer admitting damage upon return (then changing their mind and lying to Camplify). This incident was the first time we really needed Camplify to support us in the hire process.
Furthermore, we gave the hirer a positive review when they acknowledged the damage and trusted Campli...fy to promptly and fairly resolve the matter. There is no way we would have given a positive review to the hirer had we known the outcome and Camplify refuses to let us remove or change our review leaving other owners at risk of encountering the hirer who will most likely do the wrong thing again. The communication by Camplify staff was terrible, after many phone calls and emails, it took us nearly 3 weeks to find out that Camplify was not supporting our claim for damage because the hirer was flat out denying damage (previously acknowledged). This left our van exposed to the weather for a prolonged period whilst we awaited instruction on where to take it for repair which resulted in further damage and expense so we have been left out of pocket for repairs and our van not available for either hire or personal use. When I queried the Camplify consultant (one of many our case was passed around to requiring us to constantly reiterate our situation) as to why it took 3 weeks for satisfactory communication to be achieved, we were told - “we are busy and have over 250 claims to process” “you have made money on your van in the past so don’t worry about it”
3 vans, 2 written off and poor service
We have removed our last remaining van after many damage claims and a horrible process. Don’t do it. Most damage is hidden. Now too many vans listed and people want cheaper and cheaper hires and the claims process is horrendous and time consuming and service has gone down hill. Made good money first year but after cost of repairs and if factor in time not worth it at all.
RV owner review of Camplify
I'm an owner of a caravan and have managed the hire of other's RVs for hire through Camplify. There is more in my experience than I can detail here to be honest. I have been with them for over 3 years and in the beginning it went well. There were few issues (if any at all) with hires and we got a good amount of hire cover the cost of the caravan. Over time however, and when there were damages that occurred to our van on hire, dealing with Camplify became difficult, frustrating and unsatisfactory. There were some specific circumstances where the...actions of Camplify staff were entirely at fault at our expense. On other matters they have not been prepared to back us when they should have. Finally it's become entirely unacceptable and extraordinary that they could be so incompetent. Customer service is very poor and we are no longer prepared work with Camplify despite working hard to resolve issues. I do not recommend you list your RV.
Absolutely gobsmacked (not in a good way)
Our friends hired a van over Xmas so they could stay with my family. The van was great, apart from the Windows being difficult to open and shut so we were very careful. Well we have just found out they have been charged $2000 bucks for a damaged window! No photos or correspondence was sent, just a charge on their ccard. Never again will any of us use this service, not even a phone call to discuss "said damage". We cleaned that van and shut all the windows before returning it. There was no damage. We were never given an inspection report on pickup or return. So dodgey. Just so everyone knows the name of the van is Betty, it's in Lake Cathie nsw.
Claims of damage - buyers beware
We hired acaravan and asked this be delivered to our unit to make it easier for us to load and then depart the following morning. My wide took delivery of the caravan, and received a very thorough walkthrough of features and detailed identification of all pre-existing marks and damage to the caravan. The caravan was in great condition and had clearly been well maintained.
We took the caravan to a caravan park and were very careful when manouvering the caravan at all times.
Upon return to the owner, he proceeded to check the function of the ...external awning and took a brief look inside and around the caravan exterior as well. I was very surprised to receive a call from the owner the next day asking about a scratch on the caravan roof. I genuinely had no knowedge of this and also found it odd that this would be 'discovered' 24 hours after dropoff. Camplify support got involved and provided CCTV footage from the owner's property which did capture the scratch of the roof. Camplify also then provided pictures of the caravan at dropoff, however there are no pictures of the roof. Camplify claim that as we signed an a pre-hire checklist that we are liable... even though there was never any inspection of the roof, and photos of the caravan before dropoff... not even on our property. "These photos that have been provided are sufficient proof and no other information regarding this matter will be provided beyond this."
Unreliable - now I need to buy a tent
First time booking - booked and paid for a van 3 months ago to hire the day after Boxing Day - notified by owner Xmas eve that the van had apparently been damaged by last hirer and it wouldn't be fixed in time ?? Obviously nothing else available this late and no one from Camplify responding as it's Xmas eve ! Only option now is to cancel trip or buy a tent. Annoyed we weren't notified earlier. Wondering if hirer received a better offer??
Camplify might be great if you own a van and you're looking to make some coin but if you're the person paying for the rental and something goes wrong, camplify won't do anything to help you. Even contacting their "customer support" takes days to get an answer. We hired a van that was damaged, but the faults were not obvious until we tried to use the gas bottle (thread stripped so the stove wouldn't light) and the water tank leaked out all our water. There is no recompense from the owner unless they agree to give you a refund, and camplify won't...assist you. You can't even leave a negative review if you have a poor experience or your hire wasn't what was advertised, since if the owner doesn't review the hirer then neither review gets published - a convenient way to ensure that only favourable responses get seen. I won't be using camplify again, it's a rort.
Enjoying retirement with extra income
Since I retired a few years ago and with low interest rates. After being bored out of my mind, I brought a van and was recommended to list it on Camplify. I found the support and the professional way they did business first class. It has been just under a year since I started and I haven't looked back, we have just placed a deposit on our forth van to keep up with our bookings .Can highly recommend this great bunch of guys at Camplify.
Cheers Grant and Lindy
Camplify peer to peer Caravan hire
Camplify is an awesome online website for peer to peer caravan hire. We are an owner of a caravan and only hire it out through Camplify. Our Caravan is consistently hired out. The website it self is in need of some work to make it a little more user friendly but I’m sure the team at Camplify are busy working in the background working on this.
To me Camplify means Customer Care
All I can say is that every time I have had an equiry and phoned Camplify, I have been given very good service. I am Listed with 2 other similar companies but 90% of enquiries/customers come through Camplify. So yes, I can say that Camplify are No. 1.
Extremely awkward website.
Extremely awkward website to navigate, any input errors cannot be deleted via website only via phone contact where even the very helpful staff member agreed it is not ideal. But the worst parts of dealing with Camplify is the exorbitant booking fee which effectively turns away prospective hirers therefore driving business away from the hirer. Whilst I had a very pleasant experience with the hirer it was no way contributed to Camplify’s ripoff system. If Camplify maybe had a capped booking fee it might make it a little more acceptable but a flat 15% fee added to an extended hire period runs into a substantial and unjustifiable amount amount of money. Unfortunately while I had a great hire I would have to re-evaluate using this company again.
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Questions & Answers
Hi camplify are you able to keep the caravan instorage between hiring. How much
Honestly is a good idea renting out your own caravan with camplify ?
Do you get Lots renters?
I have read the reviews they sound good, but an honest answer would be good.
I have a booking for 4 days I would like to change the dates just moving one day backwards and return it one day early, the owner is ok with that, what should I do to change that? Thanks
Hi Roberto, please email your enquiry along with your booking ID to email@example.com and the team will be happy to help you :)
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