CarFlexi

I wouldn’t use them again. On 6 May I hired a car with full insurance in Tbilisi from Almo (through carflexi) and all went well until I had a puncture on one tyre the country. I phoned Almo as had been instructed and was told to go to one of two tyre companies to have two new front replacement tyres fitted at my expense, despite only one having… Read more

the puncture. After having done this and presenting all documents, I have been charged an extra amount. After email discussions with Carflexi that went nowhere, I gave up.

I have been using CarFlexi for many years now and always been satisfied with the rates I have received. Having rental car insurance included in the pricing is an added bonus. Show details ·  1

Beware of scammers attached to this web site. Turned up at Heathrow Airport and prepaid deposit was not accepted by Car Hire Company. Green Motion. They say Third party agent Carflexi do not pass on the deposit. Lost $ 300.00 ! Show details

They take your money then leave you stranded. I booked, my flight was delayed and lost my car booking despite having it booked for a week.by time my flight got in the office was closed. The vehicle should be available for the whole time you have… Read more

paid for, but if your late they cancel the entire booking because they dont have a phone number and ignore your emails.

Booked a 5 day rental took the comprehensive insurance option and was required to pay immediately.Afew days later changed the car booking to 3 days this was weeks before the contact date.Received an updated 3 day contract but no refund.Was advised… Read more

this would be sorted on completion of the contract.Now carflex are stating I returned the car early and no refund.I advised the new contract info.Now it seems that they refuse to comply with the obvious refund scenario.This is a scam and is unacceptable Never use this company and certainly never pay up front.

Easy hire. Meet us at the ferry terminal after hours and was a very smooth transaction. Car was clean and exactly what we wanted. Would recommend them to anyone good customer service Show details ·  1

Carflexi is merely a consolidator for many different rental companies. I booked a car through Budget via CarFlexi and their rates were identical to the ones I could have got through Budget. But the benefit of booking through CarFlexi is that it allows you to compare rates for many companies via the one site rather than visiting each company’s… Read more ·  1

site and going backwards and forwards to make comparisons, all the while knowing that you will not be paying inflated rates. We also had a refund of a cancelled insurance product that was dealt with very quickly. Al in all I’d highly recommend CarFlexi.

Great service, easy to book, bond and payment and refund was handled very well, was reluctant at first but after getting my refund back after 5 days I rebooked for a later date and the whole process including picking up and dropping off the car was a breeze, excellent service, price was affordable, thank u CarFlexi Show details ·  1

I recently hired a car through carflexi. I arrived in NZ at 3.50am after a 6 hour flight. I contacted the phone number to find out where I pick the car up and how do I get there. I was directed to a shuttle bus area where I waited 2 hours 30 minutes. During that time I contacted carflexi at least three times each time told the bus was on its way.… Read more

I was informed by another shuttle driver that the bus I was waiting for did not come to that area he directed me to the correct area. When I phoned carflexi I confirmed with them where I was waiting and told the bus will be there. I was told to pick the car up at the wrong hotel I had to then pay for an uber to get to the right hotel. I was and still am totally disgusted at the way I was treated. When I got to the right hotel there was no one there to deal with. The instructions to pick car up stated someone had to take my photo and a copy of my license again no one there to do this. The instructions in the car where to drop car off were different from the instructions at the hotel. I would never use or recommend this company to anyone. After a 6 hour overnight flight, it took me almost the same length of time to pick up the hire car. Totally disgusted.

The reference worked well but the cost to Carflexi was higher than the car rental which was a whole week and over 300Km including petrol. Carflexi referral cost $205.20 Rental cost $135 + $50 petrol.

Very dishonest company. I received no booking confirmation even after 18 hours of making my reservation. They charged me $600 immediately, but there is no customer support phone number to contact for assistance. This has been a very frustrating experience, and I would not recommend booking with them.

BE VERY WARY of Car Flexi's "Full Insurance" on Rental Cars I am furious, and I want to share my experience as a warning to others. I hired a car through Car Flexi without realising it was a Swiss-based third-party broker not an actual rental company. I selected their full comprehensive insurance and received a voucher instructing me to present it… Read more

at the airport on arrival. At the airport, I was directed to Ezi Car to collect the vehicle. I'll admit I was stressed and flustered. When the attendant mentioned a $7,000 NZD excess in the event of an accident, I didn't think much of it after all, I had full insurance. I signed the paperwork and left with the car. We had a lovely trip and the car was great. However, two days before our return, we hit a rabbit. The damage was minor but still visible. When I returned the car, I reported it honestly. Ezi Car confirmed the excess was $7,000 NZD but said they would only charge $3,500 NZD. They assured me I'd receive full reimbursement through Car Flexi because of my insurance, but that I'd need to pay the excess upfront. So I did. In the end, they charged $3,150 NZD, had the car repaired, and refunded me a balance of $1,444 NZD leaving me $1,706 NZD out of pocket to recover from Car Flexi. The Claims Nightmare This is where things went from bad to worse: No phone contact — Their phone number was disconnected. There was no easy way to reach them. Hard to find, I had to dig around to find a back-door email address, which I only managed because I'm persistent. Unreasonable deadlines- Once I lodged my claim, I was threatened that if I didn't supply a long list of documentation within four weeks, my case would be closed. Broken systems - The claims portal was clunky, documents wouldn't attach, and the whole process felt designed to make you give up. No responses — My emails went unanswered repeatedly. I had to chase them roughly ten times before getting a reply. When they finally responded, they simply told me to check the progress on my booking page, no personalised attention whatsoever. After an exhausting process, I was eventually reimbursed but I am still $310 NZD out of pocket. I have no fight left in me to pursue it further. Their "full insurance" has a cap of only €1,500. This is not made obvious at the time of booking. Read it carefully before you buy. I wouldn't go so far as to call Car Flexi dodgy, but I would strongly urge caution. There is: No working phone number No direct or personalised customer contact A claims process that feels designed to discourage you A payout cap that undermines the promise of "full" insurance If they had provided decent customer service, even if I'd still ended up slightly out of pocket I probably wouldn't be writing this review. But the combination of poor communication, broken systems, and being left to fight alone has made this an experience I won't forget.

I will not be using Car Flexi again, and I would not recommend them to anyone.

Booked a car to pick up at New Plymouth airport. Got upgraded to a bigger better SUV which was excellent for the long drives I had planned. Great quick service at the airport. Returned it to Palmerston North airport, very easy quick return process. The payment and bond was processed exactly expected. This is the second time I've used CarFlexi in NZ and would recommend them. Show details ·  1

I had no problems from the start to the end of booking with carflexi. The car I got was exactly the car I booked. It was clean and went great. The pick up and drop off at chch airport was excellent also. I will be using them again on my next trip to NZ Show details ·  1

The entire rental process was smooth and straightforward from the original booking, to collection from the airport and pick up of the vehicle. Even arranging a second driver midway through the term of the rental proved easy and at no charge. Returning a car was similarly quick, straightforward and efficient and the return of the Client back to the airport airport, immediate and to the drop off point. Show details ·  1

I applied to use flexi car and got rejected i called up they said it might of been a computer error and would investigate and i was told my account should be reinstated within a few business days it has now been a month. I called again and was told to email and ask for a review only to receive an email stating "Your details are put through our… Read more

internal check and we only receive a pass or a fail. Unfortunately, due to this we cannot offer further incite into why your application was declined." the customer service has been good in the past. I am on green Ps 3rd year and have had 1 crash i don't understand why i was rejected.

I have been using Carflexi for several years and have had a great experience with them. I find their pricing to be very good, particularly if you book well in advance. My most recent hire was a car in South Africa from Hertz. The car was in pretty new and in good condition. I picked it up at OR Tambo on Christmas Eve. the pick-up service was… Read more ·  1

good. On the 26th we had a long journey and noticed a sound like a worn wheel bearing (unlikely to have been worn as it only had 16k on the clock). We took the car into PE Airport. They assessed that there was an issue but due to the peak season they didnt have a spare car. We agreed that we would keep the car and drive through to Plettenburg Bay and that that Hertz would replace it the following week. Hertz never came back but I escalated the matter and received an upgraded car from George the same day. It was brand new and did us well for the rest of our trip that entailed quite a bit of driving. Car issue, notwithstanding it was another good experience of a booking via Carflexi

Terrible terrible service. Our car didn’t show up and we tried to contact them. Only replied 3 days later !! Didn’t give us the name of the car hire company either so had no idea who to contact. Terrible service.

Extremely unprofessional Extremely unprofessional, misleading, and unacceptable experience. I arrived at the rental desk with all required documents: passport, local and international driving licenses, and more than 10 physical credit cards, all valid and issued in my name. The rental agent successfully processed a €2 test charge on one of my… Read more

cards to confirm the terminal was working. I then offered to pay the full €1,500 security deposit using the same or other card.

During the interaction, I contacted my credit card company in real time and placed them on the line with the agent. The card issuer confirmed directly that my available credit fully covered the required deposit. Despite this clear confirmation, the agent refused to release the vehicle without any legitimate reason. I also offered to pay via Apple Pay, which was available, and this was refused as well.

After returning to my home country, the same credit card worked perfectly in multiple transactions, both in Romania and at home, proving there was never any issue with the card. I also have a long and clean booking history with this company.

The most unacceptable part: after refusing to provide the car, the company also refused to take me back to the airport, forcing me to pay for a taxi out of pocket. On top of that, I was forced to rent a vehicle from another company at a much higher cost.

This experience feels like a deliberate attempt to avoid honoring a confirmed reservation. Complete lack of transparency, poor customer treatment, and zero accountability. Strongly not recommended.

They take 3rd party fees out which was aud $328 , this is on top of the car rental costs which was $2073. False and misleading advertising.We were in a Hyundai Acccent 2017 mode for $241 pet day.Also it did not have USB C.So l had to buy a cigarette car phone charger. Show details

Received similar sized car to what I booked but turned out to be better car, friendly staff and easy pick up and drop off, will be hiring through them again Show details ·  1

Scam - They took money from my account twice, never paid the deposit over to the rental agency, and I ended up paying the full amount to the rental agency. I lost the double deposit that was made to Carflexi No hidden cost but you will get a shock of you life if you book through them Show details