CarFlexi

Great service, easy to book, bond and payment and refund was handled very well, was reluctant at first but after getting my refund back after 5 days I rebooked for a later date and the whole process including picking up and dropping off the car was a breeze, excellent service, price was affordable, thank u CarFlexi Show details

Booked a car to pick up at New Plymouth airport. Got upgraded to a bigger better SUV which was excellent for the long drives I had planned. Great quick service at the airport. Returned it to Palmerston North airport, very easy quick return process. The payment and bond was processed exactly expected. This is the second time I've used CarFlexi in NZ and would recommend them. Show details ·  1

Booked a 5 day rental took the comprehensive insurance option and was required to pay immediately.Afew days later changed the car booking to 3 days this was weeks before the contact date.Received an updated 3 day contract but no refund.Was advised… Read more

this would be sorted on completion of the contract.Now carflex are stating I returned the car early and no refund.I advised the new contract info.Now it seems that they refuse to comply with the obvious refund scenario.This is a scam and is unacceptable Never use this company and certainly never pay up front.

Scam - They took money from my account twice, never paid the deposit over to the rental agency, and I ended up paying the full amount to the rental agency. I lost the double deposit that was made to Carflexi No hidden cost but you will get a shock of you life if you book through them Show details

I had no problems from the start to the end of booking with carflexi. The car I got was exactly the car I booked. It was clean and went great. The pick up and drop off at chch airport was excellent also. I will be using them again on my next trip to NZ Show details ·  1

The entire rental process was smooth and straightforward from the original booking, to collection from the airport and pick up of the vehicle. Even arranging a second driver midway through the term of the rental proved easy and at no charge. Returning a car was similarly quick, straightforward and efficient and the return of the Client back to the airport airport, immediate and to the drop off point. Show details ·  1

I applied to use flexi car and got rejected i called up they said it might of been a computer error and would investigate and i was told my account should be reinstated within a few business days it has now been a month. I called again and was told to email and ask for a review only to receive an email stating "Your details are put through our… Read more

internal check and we only receive a pass or a fail. Unfortunately, due to this we cannot offer further incite into why your application was declined." the customer service has been good in the past. I am on green Ps 3rd year and have had 1 crash i don't understand why i was rejected.

Terrible terrible service. Our car didn’t show up and we tried to contact them. Only replied 3 days later !! Didn’t give us the name of the car hire company either so had no idea who to contact. Terrible service.

I have been using Carflexi for several years and have had a great experience with them. I find their pricing to be very good, particularly if you book well in advance. My most recent hire was a car in South Africa from Hertz. The car was in pretty new and in good condition. I picked it up at OR Tambo on Christmas Eve. the pick-up service was… Read more ·  1

good. On the 26th we had a long journey and noticed a sound like a worn wheel bearing (unlikely to have been worn as it only had 16k on the clock). We took the car into PE Airport. They assessed that there was an issue but due to the peak season they didnt have a spare car. We agreed that we would keep the car and drive through to Plettenburg Bay and that that Hertz would replace it the following week. Hertz never came back but I escalated the matter and received an upgraded car from George the same day. It was brand new and did us well for the rest of our trip that entailed quite a bit of driving. Car issue, notwithstanding it was another good experience of a booking via Carflexi

Extremely unprofessional Extremely unprofessional, misleading, and unacceptable experience. I arrived at the rental desk with all required documents: passport, local and international driving licenses, and more than 10 physical credit cards, all valid and issued in my name. The rental agent successfully processed a €2 test charge on one of my… Read more

cards to confirm the terminal was working. I then offered to pay the full €1,500 security deposit using the same or other card.

During the interaction, I contacted my credit card company in real time and placed them on the line with the agent. The card issuer confirmed directly that my available credit fully covered the required deposit. Despite this clear confirmation, the agent refused to release the vehicle without any legitimate reason. I also offered to pay via Apple Pay, which was available, and this was refused as well.

After returning to my home country, the same credit card worked perfectly in multiple transactions, both in Romania and at home, proving there was never any issue with the card. I also have a long and clean booking history with this company.

The most unacceptable part: after refusing to provide the car, the company also refused to take me back to the airport, forcing me to pay for a taxi out of pocket. On top of that, I was forced to rent a vehicle from another company at a much higher cost.

This experience feels like a deliberate attempt to avoid honoring a confirmed reservation. Complete lack of transparency, poor customer treatment, and zero accountability. Strongly not recommended.

They take 3rd party fees out which was aud $328 , this is on top of the car rental costs which was $2073. False and misleading advertising.We were in a Hyundai Acccent 2017 mode for $241 pet day.Also it did not have USB C.So l had to buy a cigarette car phone charger. Show details

Beware of scammers attached to this web site. Turned up at Heathrow Airport and prepaid deposit was not accepted by Car Hire Company. Green Motion. They say Third party agent Carflexi do not pass on the deposit. Lost $ 300.00 ! Show details

Booked a rental vehicle thru them for Christchurch NZ in Dec 2024 with full insurance cover which also covered the xs making it nil xs. Booking the vehicle and collecting it was no problem. The problems started when it was returned. Had an accident with it and although the vehicle was still drivable there was damage to the drivers side panel and… Read more

bonnet. Payed the car rental company the $2500 xs as required. Got back to Australia and completed the paperwork and filed photos and the documents required to get reimbursed. For the last 2 months I have heard nothing from them. This saga has been ongoing for the last 6 months. Their excuse has been that they are waiting for paperwork from the car rental company showing damage to the vehicle even though Ive given them photos and the receipt from the panel beater for repairs. It is as if they ignore you hoping that you will give up and go away. Have started to file a complaint with consumer affairs to push them to reimburse the xs as per their insurance policy on the contract paperwork. Avoid them like the plague. I should have read the reviews for car flexi of which most are negative. No company is ever going to get 100% 5 star reviews but when you see postings with mostly 1 star reviews it sets off alarm bells. My Advice- never deal with them because when things go wrong that is when you want to know that you are dealing with a reputable organisation.

People who say they have a good experience when something goes wrong with their car forget that this is service from the Rental Company, not from CarFlexi. CarFlexi are only the booking agent and have nothing to do with the actual rental vehicle, that is the sole responsibility of Hertz, Avis, Europcar or whom ever Carflexi deal with for your… Read more

particular rental. It is the unethical practices of CarFlexi that people complain about not those of the actual Rental Company even though people also complain about that too. My complaint was about price baiting by CarFlexi and not any car provider. One review mentions the great service they got from National but gave CarFlexi the 5 stars...should be National who got the stars. When critiquing, remember who supplied the service, the Agent or the Rental Company. With 97% negative reviews I would say "Don't go near CarFlexi with a barge pole"!

Do not use this company to book international cars! They do not price guarantee and both companies we used did not receive the deposit we paid or have the car we booked resulting in us paying double for a like model which they deemed an “upgrade”. We ended up paying double and of course car flexi took weeks to respond and stated it was our choice to upgrade! Total unethical and unscrupulous. Book direct with the car company to avoid this scam!!

DO NOT USE-Absolutely horrid experience, booked a car only to not be able to pick it up at the airport and now will not give me my deposit back even though writing to them requesting it . Had to use another hire car company at more expense

Took money that I assumed was a deposit, then on collecting the car, the company where we had to pick up the car at Sydney airport knew nothing about the car that was hired.

Booked our rentals through Carflexi when travelling in the USA. No problems whatsoever. I even got run off the road, punctured tyre and wrecked the rim, changed it myself (no biggie) drove it back to the pick-up, they exchanged the car in less than 10 minutes. Could not fault the service. Rental was through National. On my way, picked up my wife and continued our trip. Show details ·  1

DO NOT BOOK WITH CARFLEXI................ Book directly with the car company. I learned a nasty lesson...Carflexi literally stole $200 from me. They charge an upfront $200 amount but beware; this is NOT YOUR DEPOSIT. Carflexi takes your money for a booking fee that is NOT stated on their website, claiming it is your deposit you are paying to… Read more

secure the booking when in fact it is their administration costs and insurance. (which you have not even asked for) YOU ARE NOT PAYING A DEPOSIT. We booked Europcar with them and Europcar denied any knowledge of this payment. Europcar use Carflexi as a third party booking agent (broker) to get increased sales, but claim no responsibility for what Carflexi charges you. Carflexi are NOT transparent even thought they say there are NO HIDDEN FEES......this is a totally false claim. Carflexi also make bookings for Budget, Avis, Sixt, Hertz and others.

Avoid this mob at all costs – 1. Contact numbers - Optus wish to advise the number you are calling is not connected. Google search reveals the company is based in DENMARK! 2. CarFlexi is a 3rd Party booking agency for hire car provider Goldcar which is a subsidiary of Europcar. Although none of those companies are integrated. Any issues/changes/modifications to your booking… Read more

are impossible. Must therefore start a new “Walk in” booking directly with Goldcar that automatically incurs cost of “full” insurance. 3. A $2000.00 deposit on the vehicle (not disclosed at time of booking) 4. Pickup & Drop off - Selects Airport as option. Reality = Goldcar has No services at any airport. Had to pay for a taxi from the airport to a pickup location 20km from Airport. When queried after finally locating them, I was directed to the “fine print”, they provide a shuttle service! 5. Pickup & Drop off - Services on weekends only to 1pm. Too bad if your flight is after that time as mine was. 6. Customer Service - CarFlexi is non existent, your on your own. Goldcar - they did their best but under their own admission are constrained by confusing misaligned processes that only infuriate the customer experience.

SCAM ARTISTS OF THE HIGHEST ORDER. ONE WORD: RUN – We paid for 'Excess Protection' through CarFlexi which was supposed to mean in the event of an accident, our excess is ZERO. Hit a deer, totalled our hire car, paid $2500 excess to the hire car company and was told CarFlexi would refund the lot. Waited ONE MONTH for our excess to be refunded, then they refunded us $1500 only, sighting a T&C in… Read more

their agreement which means they "only cover the body of the vehicle."

This basically means that they won't cover anything that isn't a panel, so be very careful when you have an accident that you don't damage anything other than panels!!! hahahaha.

Absolute scam artists, and super super rude and unhelpful to boot.