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Best Car Rental Services
Whether you’re going on a holiday, a business trip, or just need a vehicle to run some errands, there are a few things you should keep in mind when choosing a car rental service.
Read More...What to consider when choosing a car rental company
Your vehicle needs
Most car rental companies will offer a wide range of vehicles to suit all kinds of needs. That’s why you should define your exact travel needs before choosing a vehicle or even a company. Think about the size and type of car that would make your experience the most safe, comfortable and enjoyable - but is still within your budget.
For example, if you’ve got a lot of luggage, or a family, then you might want to look for a larger vehicle, like an SUV. Be honest with your needs and the conditions of your trip. You might be tempted to rent a convertible, but if the weather turns sour, then it won’t be the most practical choice for you.
Size
Although it may no be as much of an issue within Australia, size standards can vary across the world. For example, a “compact” car in Europe will be much smaller than a compact car in the United States.
You should also take into account that large cars tend to consume more fuel. They can also be a bit more difficult to manoeuvre, especially in cities with narrow roads.
Terms and conditions
The fine print may be a bit of a bore to read, but it will contain important details about your rental. Here are just some of the questions you should ask yourself.
- Are there any penalties or late fees?
- How high is the liability?
- Are there Single Vehicle Accident fees?
- Do you need to refuel before return?
- Do you have limited kilmoetres? This means you can only travel a certain distance in the car before you must pay extra in addition to the daily rental fee.
- Is it easy to extend the rental if needed?
Cost
Under Australian Consumer Law, rental car companies aren’t allowed to advertise a price that’s only part of the hire cost unless they also show the total price as prominently. That means if there are two prices advertised, then assume that the higher price is the actual price.
Don’t forget about additional costs when budgeting for your rental vehicle; costs like toll fees, parking fees, and any optional extras you may need - such as a baby car seat - can add up.
Best Car Rental Service
Nationally operating since 1990, Acorn Car Rentals specialises in providing accident replacement vehicles, and coordinates with insurance companies and smash repairers to help in a potentially stressful time.
- Transparency 4.9 (442)
- Customer Service4.9 (523)
- Value for Money4.9 (405)
- Booking Process4.9 (422)
- Vehicle Condition4.9 (476)
With Right2Drive’s easy booking process and friendly customer service, booking a hire car has never been so easy.
- Transparency 4.8 (509)
- Customer Service4.8 (654)
- Value for Money4.8 (516)
- Booking Process4.9 (541)
- Vehicle Condition4.8 (609)
East Coast Car Rentals prides itself on being one of the largest independent car hire companies. It allows customers to rent cars from 11 city and airport locations, from Queensland down to Tasmania.
- Transparency 4.5 (718)
- Customer Service4.6 (784)
- Value for Money4.5 (768)
- Booking Process4.7 (747)
- Vehicle Condition4.7 (753)
Whether you need a vehicle for a business trip or a getaway, Alpha Car Hire has everything from family-friendly SUVs to utes and moving trucks to suit all kinds of needs.
If you’ve been in an accident and need a replacement vehicle, then Compass can help out, servicing major Australian cities and regions and offering 24/7 support and delivery and pick up at your preferred location.
Latest review: We are currently renting for six weeks and we have a Toyota Yaris it is perfect for getting around the Gold Coast, AC works really well and Amil gave us a great rate much less than big rental firms
Latest review: Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn
Latest review: Their customer service is quick and efficient when you are booking however I have been experiencing serious issues with how they do procurement/it is not clear. 1. They state that only the $100
Drive My Car
· includes 2 listingsLatest review: I used Drive my car for work purposes over 2 weeks and found the service excellent, Payments were easy, the car was everything that was expected and generally everything went with
Latest review: The lights suddenly stopped working half way through our journey. They Insisted it be returned at 7:30pm (1.5 hour drive away) or face $300+ in fees. Customer service is extremely
Latest review: Arrived on time in the Sydney airport and was at the shuttle spot at 12 Saturday.. called immediately as the instructions state - no answer … 12 calls later and 8x voice mails I find that they shut a
Latest review: Used service for over a year now. I can't count how many times the car wouldn't start, no fuel, not in the pod & had to wait 20 mins+, multiple bookings cancelled & fines galore just because of
Latest review: i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years
Latest review: Customer service was great , lovely people to deal with in Townsville. Had no issue with the vehicle and was comfy to sleep in . A bigger fridge would have been an advantage but was never too far
Latest review: The customer service is way below level once you have paid for their service. Highly inexperienced staff who focus only to get money out of you. They should block to this
Latest review: For 10+ years we have been using Surfers Rentacar on every trip to Brisbane - sometimes 5 times in a year. The family who run this business are wonderful to deal with. They become like family and
Latest review: The guys are so friendly and the service is first class. Cars are always in great condition and you dont get any ridiculous suprises at the end of the hire. First class every
Carhood
· includes 2 listingsLatest review: Carhood still owes me my earnings and no reply from emails, chat and even customer care. I think this is the fraud company, do not even rent or share a car with
Latest review: Katie was responsive and helpful throughout the booking process. Understood what we needed and met our needs perfectly. The vehicle was exactly what we expected. The service we received when we
Latest review: Have used these guys for 14 years, and always try to please. New offices are easily accessible and cars always neat and tidy. Had a recent misunderstanding on a booking (my second in the past month)