Car Rental Services

Whether you’re going on a holiday, a business trip, or just need a vehicle to run some errands, there are a few things you should keep in mind when choosing a car rental service.

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What to consider when choosing a car rental company

Your vehicle needs

Most car rental companies will offer a wide range of vehicles to suit all kinds of needs. That’s why you should define your exact travel needs before choosing a vehicle or even a company. Think about the size and type of car that would make your experience the most safe, comfortable and enjoyable - but is still within your budget.

For example, if you’ve got a lot of luggage, or a family, then you might want to look for a larger vehicle, like an SUV. Be honest with your needs and the conditions of your trip. You might be tempted to rent a convertible, but if the weather turns sour, then it won’t be the most practical choice for you.

Size

Although it may no be as much of an issue within Australia, size standards can vary across the world. For example, a “compact” car in Europe will be much smaller than a compact car in the United States.

You should also take into account that large cars tend to consume more fuel. They can also be a bit more difficult to manoeuvre, especially in cities with narrow roads.

Terms and conditions

The fine print may be a bit of a bore to read, but it will contain important details about your rental. Here are just some of the questions you should ask yourself.

  • Are there any penalties or late fees?
  • How high is the liability?
  • Are there Single Vehicle Accident fees?
  • Do you need to refuel before return?
  • Do you have limited kilmoetres? This means you can only travel a certain distance in the car before you must pay extra in addition to the daily rental fee.
  • Is it easy to extend the rental if needed?

Cost

Under Australian Consumer Law, rental car companies aren’t allowed to advertise a price that’s only part of the hire cost unless they also show the total price as prominently. That means if there are two prices advertised, then assume that the higher price is the actual price.

Don’t forget about additional costs when budgeting for your rental vehicle; costs like toll fees, parking fees, and any optional extras you may need - such as a baby car seat - can add up.

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Based on 42,644 Car Rental Service reviews
Carbiz
  • Award Winner 2023
Accident Replacement Vehicle Rental

Carbiz

5.0 from 2,370 reviews

Carbiz is a vehicle replacement service that supplies safe, reliable and practical vehicles and deals directly with the at-fault party’s insurer, at no cost to you.

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Quick service
Helpful customer support
Fuss-free process
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    4.9 (1,322)
  • Customer Service
    5.0 (1,591)
  • Value for Money
    5.0 (996)
  • Booking Process
    5.0 (1,153)
  • Vehicle Condition
    5.0 (1,253)
Acorn Rentals
Accident Replacement Vehicle Rental

Acorn Rentals

4.9 from 2,100 reviews

Nationally operating since 1990, Acorn Car Rentals specialises in providing accident replacement vehicles, and coordinates with insurance companies and smash repairers to help in a potentially stressful time.

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Outstanding vehicle condition
Highly personable customer service
Works around your schedule
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    4.9 (523)
  • Customer Service
    4.9 (619)
  • Value for Money
    4.9 (465)
  • Booking Process
    4.9 (495)
  • Vehicle Condition
    4.9 (559)
  • Service TypeAccident Replacement Vehicles
  • Hire Vehicle typeCars
  • Hires To International Licences, P2 Licences (Green Plates), People aged 18 - 21 yrs and People aged 21 - 24 yrs
  • Locations NSW, NT, QLD, SA, TAS, VIC and WA
  • Airport Shuttle Service No
Right2Drive
Accident Replacement Vehicle Rental

Right2Drive

4.8 from 1,931 reviews

With Right2Drive’s easy booking process and friendly customer service, booking a hire car has never been so easy.

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Impressive customer service
Easy booking process
No branch in Canberra
  • Transparency
    4.7 (695)
  • Customer Service
    4.7 (868)
  • Value for Money
    4.7 (642)
  • Booking Process
    4.8 (704)
  • Vehicle Condition
    4.8 (766)
  • Service TypeAccident Replacement Vehicles
  • Hire Vehicle typeCars
  • Locations NSW, QLD, SA, VIC and WA
East Coast Car Rentals
  • Award Winner 2023
Direct Car Hire

East Coast Car Rentals

4.7 from 7,905 reviews

East Coast Car Rentals prides itself on being one of the largest independent car hire companies. It allows customers to rent cars from 13 city and airport locations, from Queensland down to Tasmania.

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Cars in great condition
Easy booking process
Outstanding customer care
  • Transparency
    4.6 (1,960)
  • Customer Service
    4.7 (2,106)
  • Value for Money
    4.6 (2,096)
  • Booking Process
    4.7 (1,954)
  • Vehicle Condition
    4.7 (1,973)
  • Hire Vehicle typeCars and Vans & Trucks
  • Hires To International Licences, P2 Licences (Green Plates) and People aged 21 - 24 yrs
  • Locations NSW, NT, QLD, SA, TAS and VIC
  • Airport Shuttle Service Yes
Alpha Car Hire
  • Award Winner 2023
Direct Car Hire

Alpha Car Hire

4.6 from 3,141 reviews

Whether you need a vehicle for a business trip or a getaway, Alpha Car Hire has everything from family-friendly SUVs to utes and moving trucks to suit all kinds of needs.

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Vehicles in great condition
Organised, professional customer service
Clear, simple booking process
  • Transparency
    4.7 (1,415)
  • Customer Service
    4.8 (1,598)
  • Value for Money
    4.7 (1,601)
  • Booking Process
    4.8 (1,503)
  • Vehicle Condition
    4.7 (1,527)
  • Hire Vehicle typeCars and Vans & Trucks
  • Locations QLD
All Age Car Rentals
Direct Car Hire

All Age Car Rentals

4.5 from 288 reviews

Latest review: We stayed at the apartments next door & hadn’t got around to organising a hire car for our 4 day stay. So it just made sense to call into All Age Car Rentals the day after we arrived & we found that t

  • Transparency
    4.5 (51)
  • Customer Service
    4.6 (66)
  • Value for Money
    4.5 (65)
  • Booking Process
    4.8 (58)
  • Vehicle Condition
    4.6 (61)
  • Service TypeDirect Car Hire
  • Hire Vehicle typeCars and Vans & Trucks
  • Hires To International Licences, P1 Licences (Red Plates), People aged 18 - 21 yrs and People aged 21 - 24 yrs
  • Locations QLD
  • Airport Shuttle Service Yes
Compass
Accident Replacement Vehicle Rental

Compass

4.4 from 272 reviews

If you’ve been in an accident and need a replacement vehicle, then Compass can help out, servicing major Australian cities and regions and offering 24/7 support and delivery and pick up at your preferred location.

Trustful, professional staff
Punctual delivery of vehicle
Hassle-free process
Won't always get a like-for-like vehicle
  • Transparency
    4.0 (70)
  • Customer Service
    4.1 (87)
  • Value for Money
    3.9 (75)
  • Booking Process
    4.3 (70)
  • Vehicle Condition
    4.5 (74)
Move Yourself Trailer Hire
4.3 from 2,083 reviews

Latest review: Hiring of the furniture trailer was easy, costs were reasonable, trailer was in good condition, pick up and return was a simple

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    4.4 (1,566)
  • Customer Service
    4.4 (1,709)
  • Value for Money
    4.2 (1,827)
  • Booking Process
    4.4 (1,379)
  • Vehicle Condition
    4.2 (1,259)
Bargain Car Rentals
Direct Car Hire

Bargain Car Rentals

4.3 from 1,770 reviews

Latest review: Rented a SUV with Bargain car rental. It was fuss free as I select the type of car and whether I want the additional liability coverage protection. The car was clean and had low mileage (4k+). The

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    4.4 (1,416)
  • Customer Service
    4.4 (1,528)
  • Value for Money
    4.4 (1,520)
  • Booking Process
    4.6 (1,374)
  • Vehicle Condition
    4.5 (1,394)
  • Service TypeDirect Car Hire
  • Hire Vehicle type4WD, Campervans & Caravans, Cars and Vans & Trucks
  • Hires To International Licences and People aged 21 - 24 yrs
  • Locations NT, QLD, TAS and VIC
  • Airport Shuttle Service Yes
Vroom Vroom Vroom
Car Rental Services

Vroom Vroom Vroom

4.3 from 243 reviews

Latest review: Booking a car with Vroom was very easy using their website. As an older person, I found the website very easy to use and to work through. When I had to change a booking, the team was very helpful in

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  • Transparency
    4.6 (50)
  • Customer Service
    4.7 (54)
  • Value for Money
    4.6 (54)
  • Booking Process
    4.8 (50)
  • Vehicle Condition
    4.7 (30)
Northside Rentals
Direct Car Hire

Northside Rentals

4.1 from 392 reviews

Latest review: I hired a 3 tonne truck over the weekend, to move my son into his brand new house. When I picked it up, the experience was good, only downside was the $500.00 bond, which was not told to me when I

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    4.3 (267)
  • Customer Service
    4.3 (288)
  • Value for Money
    4.4 (289)
  • Booking Process
    4.4 (253)
  • Vehicle Condition
    4.4 (253)
Lewis Auto Hire
Direct Car Hire

Lewis Auto Hire

4.9 from 42 reviews

Latest review: Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn

Drive My Car
Car Share Services

Drive My Car

 · includes 2 listings
4.0 from 217 reviews

Latest review: The first time renting a vehicle for a day, the gas tank was emptied and the light was on before I started to drive. GREAT. The second time to rent a vehicle again, the owner cancelled my book at

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  • Transparency
    4.4 (90)
  • Customer Service
    4.5 (103)
  • Value for Money
    4.5 (99)
  • Booking Process
    4.4 (95)
  • Vehicle Condition
    4.7 (89)
Atlas Car & Truck Rental
3.7 from 1,466 reviews

Latest review: i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years

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    3.2 (153)
  • Customer Service
    2.4 (294)
  • Value for Money
    2.7 (286)
  • Booking Process
    3.3 (243)
  • Vehicle Condition
    3.1 (253)
GoGet
Car Share Services

GoGet

3.7 from 1,455 reviews

Latest review: For my first experience trying GoGet I found it so easy. Car was clean and tidy. Parked where it was supposed to be. Everything included in the price. Petrol card easy to use. Definitely changed my

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    3.7 (605)
  • Customer Service
    3.7 (591)
  • Value for Money
    3.7 (582)
  • Booking Process
    4.2 (544)
  • Vehicle Condition
    3.8 (540)
Ace Rental Cars
Direct Car Hire

Ace Rental Cars

3.7 from 354 reviews

Latest review: I wrote a review saying how happy we were with the car and service. At the time I read the reviews were people had difficulty recouping their deposits, and other charges being made. Unfortunately,

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  • Transparency
    2.6 (66)
  • Customer Service
    3.7 (144)
  • Value for Money
    3.9 (144)
  • Booking Process
    4.1 (130)
  • Vehicle Condition
    4.0 (129)
Camperman Australia
Direct Car Hire

Camperman Australia

3.7 from 302 reviews

Latest review: Hired a campervan to explore south of cairns in June this year. Best experience! The van was so reliable and completely set up with everything we needed :). We got caught out with flight issues the

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    3.8 (120)
  • Customer Service
    3.8 (130)
  • Value for Money
    3.8 (129)
  • Booking Process
    4.1 (118)
  • Vehicle Condition
    3.5 (119)
Con-X-Ion
Direct Car Hire

Con-X-Ion

3.7 from 303 reviews

Latest review: I always use Con-X-ion when travelling to and from the airport. Always on time friendly and good

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    3.8 (211)
  • Customer Service
    3.8 (233)
  • Value for Money
    3.9 (233)
  • Booking Process
    4.2 (162)
  • Vehicle Condition
    4.4 (124)
  • Service TypeCar Sharing / Peer-to-Peer Car Hire
  • Hire Vehicle typeVans & Trucks
  • Locations NSW, QLD and VIC
  • Airport Shuttle Service Yes
RedSpot Car Rentals
Direct Car Hire

RedSpot Car Rentals

3.6 from 1,001 reviews

Latest review: Multiple hidden fees, dodgy cars with prior damages. DO NOT RENT FROM THIS

  • Transparency
    2.3 (20)
  • Customer Service
    2.1 (24)
  • Value for Money
    2.3 (24)
  • Booking Process
    2.7 (19)
  • Vehicle Condition
    2.9 (21)
Surfers Rent A Car
Direct Car Hire

Surfers Rent A Car

5.0 from 22 reviews

Latest review: Requested to hire online and received a booking confirmation email within an hour. The email had a link for express check in where I added all our details & copies of our drivers licenses. This meant

  • Transparency
    5.0 (10)
  • Customer Service
    5.0 (11)
  • Value for Money
    5.0 (11)
  • Booking Process
    5.0 (10)
  • Vehicle Condition
    5.0 (10)

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