Best Car Rental Services

Whether you’re going on a holiday, a business trip, or just need a vehicle to run some errands, there are a few things you should keep in mind when choosing a car rental service.

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What to consider when choosing a car rental company

Your vehicle needs

Most car rental companies will offer a wide range of vehicles to suit all kinds of needs. That’s why you should define your exact travel needs before choosing a vehicle or even a company. Think about the size and type of car that would make your experience the most safe, comfortable and enjoyable - but is still within your budget.

For example, if you’ve got a lot of luggage, or a family, then you might want to look for a larger vehicle, like an SUV. Be honest with your needs and the conditions of your trip. You might be tempted to rent a convertible, but if the weather turns sour, then it won’t be the most practical choice for you.

Size

Although it may no be as much of an issue within Australia, size standards can vary across the world. For example, a “compact” car in Europe will be much smaller than a compact car in the United States.

You should also take into account that large cars tend to consume more fuel. They can also be a bit more difficult to manoeuvre, especially in cities with narrow roads.

Terms and conditions

The fine print may be a bit of a bore to read, but it will contain important details about your rental. Here are just some of the questions you should ask yourself.

  • Are there any penalties or late fees?
  • How high is the liability?
  • Are there Single Vehicle Accident fees?
  • Do you need to refuel before return?
  • Do you have limited kilmoetres? This means you can only travel a certain distance in the car before you must pay extra in addition to the daily rental fee.
  • Is it easy to extend the rental if needed?

Cost

Under Australian Consumer Law, rental car companies aren’t allowed to advertise a price that’s only part of the hire cost unless they also show the total price as prominently. That means if there are two prices advertised, then assume that the higher price is the actual price.

Don’t forget about additional costs when budgeting for your rental vehicle; costs like toll fees, parking fees, and any optional extras you may need - such as a baby car seat - can add up.

170 listings

Best Car Rental Service

Acorn Rentals
  • Award Winner 2022
  • 2021
4.9 from 1,984 reviews

Nationally operating since 1990, Acorn Car Rentals specialises in providing accident replacement vehicles, and coordinates with insurance companies and smash repairers to help in a potentially stressful time.

Outstanding vehicle condition
Highly personable customer service
Works around your schedule
  • Transparency
    4.9 (442)
  • Customer Service
    4.9 (523)
  • Value for Money
    4.9 (405)
  • Booking Process
    4.9 (422)
  • Vehicle Condition
    4.9 (476)
2nd Best Car Rental Service
Right2Drive
  • Award Winner 2021
4.8 from 1,671 reviews

With Right2Drive’s easy booking process and friendly customer service, booking a hire car has never been so easy.

Impressive customer service
Easy booking process
No branch in Canberra
  • Transparency
    4.8 (509)
  • Customer Service
    4.8 (654)
  • Value for Money
    4.8 (516)
  • Booking Process
    4.9 (541)
  • Vehicle Condition
    4.8 (609)
3rd Best Car Rental Service
East Coast Car Rentals
  • Award Winner 2022
4.6 from 6,406 reviews

East Coast Car Rentals prides itself on being one of the largest independent car hire companies. It allows customers to rent cars from 11 city and airport locations, from Queensland down to Tasmania.

Cars in great condition
Easy booking process
Outstanding customer care
  • Transparency
    4.5 (718)
  • Customer Service
    4.6 (784)
  • Value for Money
    4.5 (768)
  • Booking Process
    4.7 (747)
  • Vehicle Condition
    4.7 (753)
Alpha Car Hire
  • Award Winner 2022
4.5 from 2,663 reviews

Whether you need a vehicle for a business trip or a getaway, Alpha Car Hire has everything from family-friendly SUVs to utes and moving trucks to suit all kinds of needs.

Compass
4.5 from 256 reviews

If you’ve been in an accident and need a replacement vehicle, then Compass can help out, servicing major Australian cities and regions and offering 24/7 support and delivery and pick up at your preferred location.

All Age Car Rentals
4.5 from 286 reviews

Latest review: We are currently renting for six weeks and we have a Toyota Yaris it is perfect for getting around the Gold Coast, AC works really well and Amil gave us a great rate much less than big rental firms

Lewis Auto Hire
4.9 from 42 reviews

Latest review: Luke's flexibility with delivery and return was greatly appreciated. Definitely would deal with him again and thoroughly recommend him. Bob & Bronwyn

Vroom Vroom Vroom
4.2 from 205 reviews

Latest review: Their customer service is quick and efficient when you are booking however I have been experiencing serious issues with how they do procurement/it is not clear. 1. They state that only the $100

Drive My Car

Drive My Car

 · includes 2 listings
4.1 from 212 reviews

Latest review: I used Drive my car for work purposes over 2 weeks and found the service excellent, Payments were easy, the car was everything that was expected and generally everything went with

Move Yourself Trailer Hire
4.0 from 402 reviews

Latest review: The lights suddenly stopped working half way through our journey. They Insisted it be returned at 7:30pm (1.5 hour drive away) or face $300+ in fees. Customer service is extremely

Ace Rental Cars
3.8 from 330 reviews

Latest review: Arrived on time in the Sydney airport and was at the shuttle spot at 12 Saturday.. called immediately as the instructions state - no answer … 12 calls later and 8x voice mails I find that they shut a

GoGet
3.7 from 1,275 reviews

Latest review: Used service for over a year now. I can't count how many times the car wouldn't start, no fuel, not in the pod & had to wait 20 mins+, multiple bookings cancelled & fines galore just because of

Atlas Car & Truck Rental
3.7 from 1,468 reviews

Latest review: i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years

Camperman Australia
3.8 from 246 reviews

Latest review: Customer service was great , lovely people to deal with in Townsville. Had no issue with the vehicle and was comfy to sleep in . A bigger fridge would have been an advantage but was never too far

RedSpot Car Rentals
3.6 from 999 reviews

Latest review: The customer service is way below level once you have paid for their service. Highly inexperienced staff who focus only to get money out of you. They should block to this

Surfers Rent A Car
5.0 from 20 reviews

Latest review: For 10+ years we have been using Surfers Rentacar on every trip to Brisbane - sometimes 5 times in a year. The family who run this business are wonderful to deal with. They become like family and

Burswood Car Rentals
3.7 from 80 reviews

Latest review: The guys are so friendly and the service is first class. Cars are always in great condition and you dont get any ridiculous suprises at the end of the hire. First class every

Carhood

Carhood

 · includes 2 listings
3.3 from 689 reviews

Latest review: Carhood still owes me my earnings and no reply from emails, chat and even customer care. I think this is the fraud company, do not even rent or share a car with

Cut Price Car Rentals
3.4 from 423 reviews

Latest review: Katie was responsive and helpful throughout the booking process. Understood what we needed and met our needs perfectly. The vehicle was exactly what we expected. The service we received when we

Family Car Rentals
4.1 from 40 reviews

Latest review: Have used these guys for 14 years, and always try to please. New offices are easily accessible and cars always neat and tidy. Had a recent misunderstanding on a booking (my second in the past month)

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