Cellarmasters : harassing sales people!
I've used Cellarmasters 4 times before. The wine is typically a special wine produced by a winemaker specifically for cellarmasters. There have been a couple of nice reds in the premium category but even that wasn't worth getting out of bed for. My specific problem was receiving constant phone calls from Cellarmasters, every day, at odd hours of the day (they like to call when I'm cooking dinner and on Friday nights and without leaving a voicemail. I have answered some of them and there has been nobody on the other line. My smart phone detects the incoming number automatically which is registered at Cellarmasters.
Tech issues with online
Haven't been able to login for sometime. Had wanted to change my email address. Decided to forget about that and register with my new email address. But that didn't work either. Will need to ring, but not sure I want to. Wine I have bought from them over the years good. Love their Black Wattle reds but they are very expensive at $299 for 12..I am also wanting to stop their mailouts, no longer want stuff going to landfill...paper cannot be recycled more than 10 times, plastic bit in the envelope cannot be recycled at all, would love to be able to refill my clean wine bottles..is Brisbane behind the times eco wise. Have to get those manufacturers and retailers doing the right thing.
Slow then missing order, Mixed dozen not very mixed either
First & last purchase from Cellarmasters, ordered Charming dozen’ online to pickup at local BWS, a week later get an email, not text as expected, that my order was ready. Go into the store next night en route to a party intending to give 2 bottles as a gift - 20 minutes later cannot find order.
Ask them to call me THE NEXT DAY about delivering the next day so as not to be rude on phone at my event. They call me that night saying they found it and ask me to pick up. Eye roll. I refuse and ask for free delivery as not driving back to store next...day, and store eventually agreed. Next day, one hour on phone after being accused of not being home and not living at my address as driver could not understand ‘1/253 Ground floor unit’ is not the same as no 1253 on same road in another suburb. 2nd eye roll. If I had I not been home never would have got the wine and I would have been blamed for sure. White wine was virtually all Chardonnay, my least favourite, with one bottle of Sauvignon Blanc so not very mixed and tasted pretty crappy. Reds were quite good but again 3 bottle were exactly the same. Could not recommend at all.
- Online store
- Verified customer
CM kept me up to date with my order. Acknowledged it, then advised approximate delivery date, then actual date, then message to say it was delivered .
All no care and no responsibility (Sydney burbs)
Missing box (box 1 of 2). The wine advisor I spoke with told me, several times, to “sit back and relax…your missing wine will be delivered...”. She didn't acknowledge concern, spoke ‘over the top of me’ on multiple occasions and used a very condescending tone.
Surprisingly the website states the order as “delivered”.
Good consistently reliable for decades.
Friendly helpful staff. I like their periodic specials n gift vouchers and have never had any complaints with their service or offers. With many online wine order competitors emerging, it would have to keep their special offers really special to be on top of the game!
Absolutely disgusting slow delivery, waited 36 days and no delivery, I then cancelled and ordered fr
I purchased a dozen wines which was not delivered, I waited 36 days and then canceled. I got my money back but no compensation for non-delivery. I ordered from another company which delivered in 10 days at a cheaper price.
Since then Cellarmasters have sent me several offers of wine, which get screwed up and thrown in the rubbish bin.
Stop sending the rubbish.
- Verified customer
Good quality wine at affordable prices. Home delivery is also a massive plus.
I drink a lot of wine and like to have an ample selection on hand for entertaining. Cellarmasters always have a large selection and alternative wine varieties if you're feeling adventurous.
POOR CUSTOMER SERVICE
I purchased one case of 10 bottles of Aged Reds plus Free Bin and arrange to be picked up at BWS Oxenford Drive when I arrived to pick up my case and showed two valid and current Licences the BWS Staff refused to accept the ID's and to hand over my goods, it ended up in an argument due to the poor training from Woolworths Group due to valid and acceptable ID'S issued by different States in Australia under the Liquor Licence or Permit to sell or supply liquor (alcohol) in Australia, did agree for Nexday to pick up and redeliver to other address ...but still failed to do so and supply goods I have purchased, final they just cancel the order and refunded the money, all I wanted was the goods I paid for, I just think the staff member just wanted the case for him self why would he refuse the valid IDs. I was still caused for nor supplying valid ID's. from Cellermasters, BWS and Nexday, talk about Poor Customer Service and for look after your permanent customers.
I purchased one case of wine a couple of years back. The quality of the wine was good for the price and the delivery went as promised. However, the reason for my low rating is the marketing calls made by Cellarmasters ever since then. They are usually while I'm at work and I still get calls despite repeatedly asking them not to call anymore. There is usually a break for a few months after each time, but then the calls resume on a weekly basis again.
Placed an order for delivery to QLD yesterday and the order completion email confirmed this, but my Cellarmaster account said delivery was going to be made to Victoria. Tried to call them during business hours only to get a voicemail message saying they were closed over the Christmas break. Received a phone call this morning from a very smug customer service representative offering to cancel the original order and re-order to ensure it would go to QLD. At the end of the conversation he advised that it would take approx. 10 business days for del...ivery (yes, this is in the FAQ at the bottom of the page) but this is too long for me so I cancelled the order. I will try another company before I give this lot another go: the smugness of the customer service representative, the confusion with regard to the delivery address and long delivery times. I suppose the one positive to come out of this was that during the phone call I was able to find out the long delivery time and was able to cancel the order. Also one very small quibble - only 30 characters for the gift card message - couldn't even fit in who the gift was from.
Whilst it was some back and forth, Jeremy did his very best and resolved the issue. I am so impressed at how actually genuine they are. They did everything they could, especially Jeremy and made sure I and my family will be having a very Merry Christmas! Definitely will shop with them again :)
My second purchase from Cellarmasters was the. "Award winning mystery Shiraz"
As was the case with my previous effort...The product was as represented, at the best advertised price and was delivered to my home in Perth in four days.
The only negative was that on both occasions I did not order enough.
December 5th 2017 Update: jeff
It had not occurred to me that my opinion would be of further interest or consideration after my initial effort.
(Review) I am not here to push anybody's bandwagon ,or promote the commercial interests...
- Verified customer
A good idea being destroyed by excessively "clever" marketing
This used to be a good option to purchase good wines and have them delivered reliably to your door. I have been a member since the 1990's when the Myer wine club was bought out by these clowns. It has been downhill ever since.
The latest marketing trick is to gouge further profits by reducing the number of bottles in a box from 12 to 10 while keeping the price either the same or slightly lower to appear attractive. Be in no doubt though the per bottle price has gone UP!.
Owned by Woolworths, most of the wine labels are owned by that compan...
I enjoy the delvery
had no problems with this firm the wines are always good. I must admit I have not had any of the problems that some others have had. Just got onto the phone to them, no wait time, and had my next delivery cancelled because I have too much.
I would happily recomend them to friende
Lamb and cabernet sauvignon ---is there a better match.
This wine came with tasting notes which had indicated cellaring for up to 10 years would reward me with a stunning wine ---they were right.
The notes recommended up to 2 hours resting in the decanter which we adhered to and what we got was a superb drinking red --the full-blooded,full bodied,generous wine the notes talked of with intense fruit characters had all settled into a superb wine that matched beautifully with our lamb meal.
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Questions & Answers
I received a text saying my order was delivered but the wine was no where to be seen! Just wondering if anyone had the same experience.
Does not surprise me at all. Had money taken from my account without my consent and no delivery for over a week.
I had exactly the same experience (I suspect they have done it to me twice - the first time I was overseas and so I didn't follow it up). They claim that they sent me a letter offering me their Wine of the Year and that if I didn't respond I was automatically charged for the purchase. Seriously poor form, and possibly illegal.
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