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Reviews

Review distribution

5 star
17
4 star
8
3 star
4
2 star
12
1 star
35

Daniel J.

Daniel J.Metropolitan Adelaide, SA

Cellarmasters : harassing sales people!

published

I've used Cellarmasters 4 times before. The wine is typically a special wine produced by a winemaker specifically for cellarmasters. There have been a couple of nice reds in the premium category but even that wasn't worth getting out of bed for. My specific problem was receiving constant phone calls from Cellarmasters, every day, at odd hours of the day (they like to call when I'm cooking dinner and on Friday nights and without leaving a voicemail. I have answered some of them and there has been nobody on the other line. My smart phone detects the incoming number automatically which is registered at Cellarmasters.

Product Quality
Customer Service
Shipping
Return Claim MadeNo
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Sandra56

Sandra56South East Queensland, QLD

  • 32 reviews
  • 10 likes

Tech issues with online

published

Haven't been able to login for sometime. Had wanted to change my email address. Decided to forget about that and register with my new email address. But that didn't work either. Will need to ring, but not sure I want to. Wine I have bought from them over the years good. Love their Black Wattle reds but they are very expensive at $299 for 12..I am also wanting to stop their mailouts, no longer want stuff going to landfill...paper cannot be recycled more than 10 times, plastic bit in the envelope cannot be recycled at all, would love to be able to refill my clean wine bottles..is Brisbane behind the times eco wise. Have to get those manufacturers and retailers doing the right thing.

Product Quality
Return Claim MadeNo
estarr

estarr

  • 3 reviews
  • 2 likes

Slow then missing order, Mixed dozen not very mixed either

published
Product Quality
Return Claim MadeNo
Winelover

WineloverMelbourne

Delivery advice

published

CM kept me up to date with my order. Acknowledged it, then advised approximate delivery date, then actual date, then message to say it was delivered .


All no care and no responsibility (Sydney burbs)

published

Missing box (box 1 of 2). The wine advisor I spoke with told me, several times, to “sit back and relax…your missing wine will be delivered...”. She didn't acknowledge concern, spoke ‘over the top of me’ on multiple occasions and used a very condescending tone.

Surprisingly the website states the order as “delivered”.


MTT

MTT

  • 7 reviews
  • 1 like

Good consistently reliable for decades.

published

Friendly helpful staff. I like their periodic specials n gift vouchers and have never had any complaints with their service or offers. With many online wine order competitors emerging, it would have to keep their special offers really special to be on top of the game!


Allan

AllanKootingal

Absolutely disgusting slow delivery, waited 36 days and no delivery, I then cancelled and ordered fr

published

I purchased a dozen wines which was not delivered, I waited 36 days and then canceled. I got my money back but no compensation for non-delivery. I ordered from another company which delivered in 10 days at a cheaper price.
Since then Cellarmasters have sent me several offers of wine, which get screwed up and thrown in the rubbish bin.
Stop sending the rubbish.

2 comments
Cellarmasters
Cellarmasters W.Cellarmasters
Allan
Allan

I have already asked that you stop sending rubbish, so stop sending.


  • Verified customer

Good quality wine at affordable prices. Home delivery is also a massive plus.

published

I drink a lot of wine and like to have an ample selection on hand for entertaining. Cellarmasters always have a large selection and alternative wine varieties if you're feeling adventurous.

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters
Dijana

DijanaKelyville

  • 5 reviews
  • 1 like

Prices higher than in some other stores even on discount

published

Nice variety of wines and wine packages. Prices are higher than in some other stores even when discounted . Website easy to navigate

VINNIES

VINNIESSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

POOR CUSTOMER SERVICE

published
2 comments
Cellarmasters
Cellarmasters W.Cellarmasters
VINNIES
VINNIES

I did supply two current Licenses, one Queensland Licence and one NSW Licence for your consideration, so stop accusing me of lying and get your facts right.
I have never had a bad experience until it was taken over by Woolworths.
Regards Vinnie


Matt

Matt

  • 2 reviews
  • 2 likes

Excessive Marketing

published

I purchased one case of wine a couple of years back. The quality of the wine was good for the price and the delivery went as promised. However, the reason for my low rating is the marketing calls made by Cellarmasters ever since then. They are usually while I'm at work and I still get calls despite repeatedly asking them not to call anymore. There is usually a break for a few months after each time, but then the calls resume on a weekly basis again.

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Ayjay

AyjayGreater Melbourne (Outer), VIC

  • 4 reviews
  • 4 likes

Confusing experience

published
1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Jess P

Jess PSydney

  • 6 reviews
  • 1 like

Helpful

published

Whilst it was some back and forth, Jeremy did his very best and resolved the issue. I am so impressed at how actually genuine they are. They did everything they could, especially Jeremy and made sure I and my family will be having a very Merry Christmas! Definitely will shop with them again :)

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Hi Jess, it is great to hear from you! Thank you so much for your positive feedback, we’re glad to have been able to work with you to find a solution. Wishing you all the very best for 2018 and for the happy times ahead. Cheers, Jeremy


Jeff

JeffPerth, WA

  • 3 reviews
  • 1 like

JEFF......PERTH

published
1 comment
Cellarmasters
Cellarmasters W.Cellarmasters
Luigi

LuigiMelbourne

  • Verified customer

A good idea being destroyed by excessively "clever" marketing

published
2 comments
Cellarmasters
Cellarmasters W.Cellarmasters
Luigi
Luigi

Great wines from them

published

My father lives in the Barossa and he has always buys from the this Cellarmasters organisation when the sales are on.
Wines are much cheaper and top quality.
Been buying this way for years now.

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Alex

AlexSydney Surrounds, NSW

  • 8 reviews
  • 19 likes

Wines were good but $79 not value for money

published

A lot of places had the same wines, delivered, for $69.

Cellarmasters charged $79 and had to collect from local BWS

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Grant

GrantMornington

I enjoy the delvery

published

had no problems with this firm the wines are always good. I must admit I have not had any of the problems that some others have had. Just got onto the phone to them, no wait time, and had my next delivery cancelled because I have too much.

I would happily recomend them to friende

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Lamb and cabernet sauvignon ---is there a better match.

published

This wine came with tasting notes which had indicated cellaring for up to 10 years would reward me with a stunning wine ---they were right.
The notes recommended up to 2 hours resting in the decanter which we adhered to and what we got was a superb drinking red --the full-blooded,full bodied,generous wine the notes talked of with intense fruit characters had all settled into a superb wine that matched beautifully with our lamb meal.

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Shocking !

published

The ONLY way to describe the delivery time it took for my case of Aussie Wine to arrive after ordering .Three weeks is ,in my opinion, is tooo long to wait with a empty glass in your hand !

1 comment
Cellarmasters
Cellarmasters W.Cellarmasters

Page 1 of 4

Questions & Answers

Angela M.

Angela M.asked

I received a text saying my order was delivered but the wine was no where to be seen! Just wondering if anyone had the same experience.

4 answers
Mark
Mark

Does not surprise me at all. Had money taken from my account without my consent and no delivery for over a week.

Appalled
Appalled

I had exactly the same experience (I suspect they have done it to me twice - the first time I was overseas and so I didn't follow it up). They claim that they sent me a letter offering me their Wine of the Year and that if I didn't respond I was automatically charged for the purchase. Seriously poor form, and possibly illegal.

liz Evans
liz Evans

I cant leave fast enough too much push push wine so so. Very quick to get your cash. Not happy.


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