Cellarmasters

THREATS!!! from BWS on Cellarmaster Order – Was offered a special through Woolworths Rewards giving me a $50 voucher and an offer of a dozen wine reduced down to $120 from $200 odd, then i could use the $50 voucher and just pay $70 and get 3000 bonus points. I had a friend with a birthday coming up so decided to buy them the box of wine as i am more of a beer drinker with the occasional… Read more

spirit or port. I nominated my wife to pick up the order as we are rural and she works in a town with a BWS and could pick up the order. I gave her the order confirmation and she dropped in and the manager there went and brought a box up to the counter had her give her her drivers licence which she copied and had my wife sign for the order. My wife brought back the order and i gave it away as a birthday present. about 4 days later or so i receive an email saying the order is on the way? I ignored it. Today i receive an email stating pick up your order as it is ready almost 2 weeks later. My wife received a confirmation message also on her phone and as she was shopping next door in Woolworths decided to see if i had ordered another order. She asked at the counter and the same manger says, i have a police investigation against you, i nearly lost my job because of you, you need to return the box of wine you took!!! I have rung to complain and passed off in all directions, see what happens but NOT HAPPY at all about these accusations to my wife.

Waiting for a drink – I decided to take advantage of a Cellarmasters discount, knowing that when friends of mine visited from Melbourne they would drink me out of house and home. I thought the price was OK but only when the discount was included, however, then there is the freight. The freight pushed the price up to the stage that I almost decided to stop then and… Read more

there, however, being 3 weeks until my friends arrived I opted for the free "collect from BWS" option.

What a mistake I made as I had to make sever inquiries to Cellarmasters in an attempt to track down my wine. A week after my friends had returned to Melbourne my wind arrived at BWS. I never received a text or email advising that it had arrived as promised and only found out when yet again I ran to find out where my wine was.

After numerous calls my Cellarmasters account was credited $20. Shame I don't want to use them again.

In future I'll stick with Dan Murphy's. Although another Woolworths company they seem to know what they are doing.

Cellarmasters Kempsey Service by a foul mouthed Sales assistant – I visited Kempsey West Cellarmasters, the shop assistant in a discussion with a another customer, became aggressive using the “f” word more than once while serving me, he did not put my purchase in a box I did that myself and did not offer or give a receipt Show details

Found it great – I order wine from outside Australia for a family member in NSW. Have found Cellarmasters to be a fantastic company to deal with. Great selection of wines, great prices and always prompt delivery. I order for birthdays, Christmas and special occasions. I have never been bombarded with emails or calls from them, maybe that's because I live overseas, but I certainly cant knock them. Wonderful company to deal with.

Excellent service and knowledge – I have been buying from cellarmasters for around 2 years. I really enjoy the variety, and trying new wines in the knowledge that should I not enjoy any there is a money back guarantee. I opted out of phone calling so I order when suits me. The staff make recommendations if they know what your taste is, and every time have been spot on. I mostly… Read more

order on line and the choice is fantastic. I would highly recommend Cellarmasters, and I am looking forward to my next delivery of Barossa Shiraz. Not forgetting how good the prices are. 10/10

Delivery advice – CM kept me up to date with my order. Acknowledged it, then advised approximate delivery date, then actual date, then message to say it was delivered .

Waste of Time – I used the online store picked the items I wanted to buy and then went through to pay and only then do they tell you the items you want to buy are out of stock. Go back to the store and they are still listed as available. Why waste peoples time showing stuff that I can't but because it is sold out.

Good wine and service but over marketed – We have regularly ordered wine (mostly mixed dozens) from Cellarmasters since 2014. The quality and value of their offerings has varied considerably during this time. We have often received discount cards and free delivery offers which improves the value of wines ordered. Delivery has always been very reliable. Marketing (both regular printed… Read more

advertising material and phone calls) has been far too heavy. We have more recently been purchasing from both Laithwaites and Australian Wine due to their better targeted wines and offers.

It can be a hit or a miss – I bought wines from them twice. What annoys me the most is that they dont sell individual bottle of wines, and you must buy 12 bottles of the same wine or wine pre-picked by them. Now onto the wine itself. My first purchase was '2017 bird in hand shiraz' and i hated it. However, i gave Cellarmaster another go and loved the Altero wines they sold.

Cellarmasters : harassing sales people! – I've used Cellarmasters 4 times before. The wine is typically a special wine produced by a winemaker specifically for cellarmasters. There have been a couple of nice reds in the premium category but even that wasn't worth getting out of bed for. My specific problem was receiving constant phone calls from Cellarmasters, every day, at odd hours of… Read more

the day (they like to call when I'm cooking dinner and on Friday nights and without leaving a voicemail. I have answered some of them and there has been nobody on the other line. My smart phone detects the incoming number automatically which is registered at Cellarmasters.

Tech issues with online – Haven't been able to login for sometime. Had wanted to change my email address. Decided to forget about that and register with my new email address. But that didn't work either. Will need to ring, but not sure I want to. Wine I have bought from them over the years good. Love their Black Wattle reds but they are very expensive at $299 for… Read more

12..I am also wanting to stop their mailouts, no longer want stuff going to landfill...paper cannot be recycled more than 10 times, plastic bit in the envelope cannot be recycled at all, would love to be able to refill my clean wine bottles..is Brisbane behind the times eco wise. Have to get those manufacturers and retailers doing the right thing.

Slow then missing order, Mixed dozen not very mixed either – First & last purchase from Cellarmasters, ordered Charming dozen’ online to pickup at local BWS, a week later get an email, not text as expected, that my order was ready. Go into the store next night en route to a party intending to give 2 bottles as a gift - 20 minutes later cannot find order. Ask them to call me THE NEXT DAY about delivering… Read more

the next day so as not to be rude on phone at my event. They call me that night saying they found it and ask me to pick up. Eye roll. I refuse and ask for free delivery as not driving back to store next day, and store eventually agreed. Next day, one hour on phone after being accused of not being home and not living at my address as driver could not understand ‘1/253 Ground floor unit’ is not the same as no 1253 on same road in another suburb. 2nd eye roll. If I had I not been home never would have got the wine and I would have been blamed for sure.

White wine was virtually all Chardonnay, my least favourite, with one bottle of Sauvignon Blanc so not very mixed and tasted pretty crappy. Reds were quite good but again 3 bottle were exactly the same.

Could not recommend at all.

All no care and no responsibility (Sydney burbs) – Missing box (box 1 of 2). The wine advisor I spoke with told me, several times, to “sit back and relax…your missing wine will be delivered...”. She didn't acknowledge concern, spoke ‘over the top of me’ on multiple occasions and used a very condescending tone. Surprisingly the website states the order as “delivered”.

Good consistently reliable for decades – Friendly helpful staff. I like their periodic specials n gift vouchers and have never had any complaints with their service or offers. With many online wine order competitors emerging, it would have to keep their special offers really special to be on top of the game!

Absolutely disgusting slow delivery, waited 36 days and no delivery, I then cancelled and ordered fr – I purchased a dozen wines which was not delivered, I waited 36 days and then canceled. I got my money back but no compensation for non-delivery. I ordered from another company which delivered in 10 days at a cheaper price. Since then Cellarmasters have sent me several offers of wine, which get screwed up and thrown in the rubbish bin. Stop sending the rubbish.

Good quality wine at affordable prices. Home delivery is also a massive plus – I drink a lot of wine and like to have an ample selection on hand for entertaining. Cellarmasters always have a large selection and alternative wine varieties if you're feeling adventurous.  Show reply

Prices higher than in some other stores even on discount – Nice variety of wines and wine packages. Prices are higher than in some other stores even when discounted . Website easy to navigate

POOR CUSTOMER SERVICE – I purchased one case of 10 bottles of Aged Reds plus Free Bin and arrange to be picked up at BWS Oxenford Drive when I arrived to pick up my case and showed two valid and current Licences the BWS Staff refused to accept the ID's and to hand over my goods, it ended up in an argument due to the poor training from Woolworths Group due to valid and… Read more

acceptable ID'S issued by different States in Australia under the Liquor Licence or Permit to sell or supply liquor (alcohol) in Australia, did agree for Nexday to pick up and redeliver to other address but still failed to do so and supply goods I have purchased, final they just cancel the order and refunded the money, all I wanted was the goods I paid for, I just think the staff member just wanted the case for him self why would he refuse the valid IDs. I was still caused for nor supplying valid ID's. from Cellermasters, BWS and Nexday, talk about Poor Customer Service and for look after your permanent customers.

Excessive Marketing – I purchased one case of wine a couple of years back. The quality of the wine was good for the price and the delivery went as promised. However, the reason for my low rating is the marketing calls made by Cellarmasters ever since then. They are usually while I'm at work and I still get calls despite repeatedly asking them not to call anymore. … Read more

There is usually a break for a few months after each time, but then the calls resume on a weekly basis again.

Confusing experience – Placed an order for delivery to QLD yesterday and the order completion email confirmed this, but my Cellarmaster account said delivery was going to be made to Victoria. Tried to call them during business hours only to get a voicemail message saying they were closed over the Christmas break. Received a phone call this morning from a very smug… Read more

customer service representative offering to cancel the original order and re-order to ensure it would go to QLD. At the end of the conversation he advised that it would take approx. 10 business days for delivery (yes, this is in the FAQ at the bottom of the page) but this is too long for me so I cancelled the order. I will try another company before I give this lot another go: the smugness of the customer service representative, the confusion with regard to the delivery address and long delivery times. I suppose the one positive to come out of this was that during the phone call I was able to find out the long delivery time and was able to cancel the order. Also one very small quibble - only 30 characters for the gift card message - couldn't even fit in who the gift was from.

Helpful – Whilst it was some back and forth, Jeremy did his very best and resolved the issue. I am so impressed at how actually genuine they are. They did everything they could, especially Jeremy and made sure I and my family will be having a very Merry Christmas! Definitely will shop with them again :)  Show reply

JEFF......PERTH – My second purchase from Cellarmasters was the. "Award winning mystery Shiraz" As was the case with my previous effort...The product was as represented, at the best advertised price and was delivered to my home in Perth in four days. The only negative was that on both occasions I did not order enough. December 5th 2017 Update: jeff It had… Read more ·  1

not occurred to me that my opinion would be of further interest or consideration after my initial effort.

(Review) I am not here to push anybody's bandwagon ,or promote the commercial interests of a supplier , of a product for which I have a need subject to price , or quality ,and service.But I will say that I have had previous disappointments dealing with online merchants. and

I have noted the complaints about a Cellarmasters less than adequate delivery service . Which I believe are genuine. and. seem to be aged.,and assumed that slow delivery is not going to affect my judgement relative to my ordering patterns. I had an empty cellar and did my homework..I am currently delighted with MY purchase decisions and Cellarmasters service.

July 16th 2018 Update: Jeff..Perth

The good service,good product,prompt delivery and more than competitive prices have been ongoing.

And then we hit a hurdle with a carton of Sauvignon Blanc that we felt was a bit flat.

Cellarmasters ,without argument picked it up ,and promptly issued a full credit. ..So I ordered another Sauvignon Blanc and got a beauty (At a very reasonable price)...Win Win...How good was that?

A good idea being destroyed by excessively "clever" marketing – This used to be a good option to purchase good wines and have them delivered reliably to your door. I have been a member since the 1990's when the Myer wine club was bought out by these clowns. It has been downhill ever since. The latest marketing trick is to gouge further profits by reducing the number of bottles in a box from 12 to 10 while… Read more

keeping the price either the same or slightly lower to appear attractive. Be in no doubt though the per bottle price has gone UP!.

Owned by Woolworths, most of the wine labels are owned by that company completely or are a "special" label from reputable winemakers who produce a very mediocre special brew for cellarmaster. Not a wine available anywhere else. Do your research before committing to purchase and read the fine print. Additional charges such as "Handling fee" are also added to your order instead of being included in the purchase price. You don't pay a handling fee at your local bottle shop.

They rely heavily on promoting discounts which appear to be attractive until you realise this is another "clever" ploy to show the reduction of a full case price against the price you would pay by the a single bottle. (their single prices which you have to call especially for). I'm sure this is technically in line with consumer law but I find the practice grubby.

It is a convenient service but frankly I find a lot of the wines no better than clean skins. There are better wines and prices to be found elsewhere. In short, I think my days as a loyal customer are over. Over zealous marketing practices have ruined it for me.

Great wines from them – My father lives in the Barossa and he has always buys from the this Cellarmasters organisation when the sales are on. Wines are much cheaper and top quality. Been buying this way for years now.  Show reply

Wines were good but $79 not value for money – A lot of places had the same wines, delivered, for $69. Cellarmasters charged $79 and had to collect from local BWS

I enjoy the delvery – had no problems with this firm the wines are always good. I must admit I have not had any of the problems that some others have had. Just got onto the phone to them, no wait time, and had my next delivery cancelled because I have too much. I would happily recomend them to friende  Show reply

Lamb and cabernet sauvignon ---is there a better match – This wine came with tasting notes which had indicated cellaring for up to 10 years would reward me with a stunning wine ---they were right. The notes recommended up to 2 hours resting in the decanter which we adhered to and what we got was a superb drinking red --the full-blooded,full bodied,generous wine the notes talked of with intense fruit characters had all settled into a superb wine that matched beautifully with our lamb meal.  Show reply

Shocking ! – The ONLY way to describe the delivery time it took for my case of Aussie Wine to arrive after ordering .Three weeks is ,in my opinion, is tooo long to wait with a empty glass in your hand !

Cellarmasters service with a scowl – Absolutely deplorable service, with four weeks taken to get from SA to NSW. Made significantly worse by some plonker trying to justify this abysmal service. If you are going to buy from them better plan an additional months stock to cover their lousy transport times.

Slowest delivery ever – Ordered on Monday, it's now Friday and order status still says "Hand Picked". What takes so long?! Delivery should be happening within about 3 business days of ordering. Service is just not prompt enough.

Disappointed long time client – My wine order was smashed before delivery. Customer service by some staff exemplary but others disgusting. Offered replacement cartons but had to go pick up even though my order had paid delivery. No apologies so have cancelled my account. I would have expected a phone call at least from a Senior supervisor but nothing. Client retention is obviously not important anymore.

Awful. Slowest wine delivery, will never use this company again – I have now been waiting 12 working days and still no wine. Have been buying wine elsewhere for Christmas parties. Of course, the money was taken from my credit card 19days ago!! I asked about any form of compensation for the terrible service but apparently it's not available. I predict they have many, many similar complaints.....

Great Wine for great value – I'm new to Cellarmasters after receiving an email recently. Bought a mixed case of wine (6 x red & 6x white wine), it was well received, as my friends and family enjoyed it at a recent dinner party. My only criticism is that delivery was a little slow, so would recommend a week buffer if you need it for a specific date.

Great Wine Delivered to Your Door - Love it! – Ordered a case of the Black Wattle Mt Benson Cab Sav after trying it at a friends place and falling in love with it. Great value wine without the fuss or need to pick it up at the shops. Was delivered to my doorstep in around 5 days and received a text to tell me it arrived. Easy.

Love cellarmasters – Great website staff and friendly and efficient when responding to email or on the phone Great products very happy customer