Slow then missing order, Mixed dozen not very mixed either
First & last purchase from Cellarmasters, ordered Charming dozen’ online to pickup at local BWS, a week later get an email, not text as expected, that my order was ready. Go into the store next night en route to a party intending to give 2 bottles as a gift - 20 minutes later cannot find order.
Ask them to call me THE NEXT DAY about delivering the next day so as not to be rude on phone at my event. They call me that night saying they found it and ask me to pick up. Eye roll. I refuse and ask for free delivery as not driving back to store next day, and store eventually agreed. Next day, one hour on phone after being accused of not being home and not living at my address as driver could not understand ‘1/253 Ground floor unit’ is not the same as no 1253 on same road in another suburb. 2nd eye roll. If I had I not been home never would have got the wine and I would have been blamed for sure.
White wine was virtually all Chardonnay, my least favourite, with one bottle of Sauvignon Blanc so not very mixed and tasted pretty crappy. Reds were quite good but again 3 bottle were exactly the same.
Could not recommend at all.
CM kept me up to date with my order. Acknowledged it, then advised approximate delivery date, then actual date, then message to say it was delivered .
All no care and no responsibility (Sydney burbs)
Missing box (box 1 of 2). The wine advisor I spoke with told me, several times, to “sit back and relax…your missing wine will be delivered...”. She didn't acknowledge concern, spoke ‘over the top of me’ on multiple occasions and used a very condescending tone.
Surprisingly the website states the order as “delivered”.
Good consistently reliable for decades.
Friendly helpful staff. I like their periodic specials n gift vouchers and have never had any complaints with their service or offers. With many online wine order competitors emerging, it would have to keep their special offers really special to be on top of the game!
Absolutely disgusting slow delivery, waited 36 days and no delivery, I then cancelled and ordered fr
I purchased a dozen wines which was not delivered, I waited 36 days and then canceled. I got my money back but no compensation for non-delivery. I ordered from another company which delivered in 10 days at a cheaper price.
Since then Cellarmasters have sent me several offers of wine, which get screwed up and thrown in the rubbish bin.
Stop sending the rubbish.
Good quality wine at affordable prices. Home delivery is also a massive plus.
I drink a lot of wine and like to have an ample selection on hand for entertaining. Cellarmasters always have a large selection and alternative wine varieties if you're feeling adventurous.
Prices higher than in some other stores even on discount
Nice variety of wines and wine packages. Prices are higher than in some other stores even when discounted . Website easy to navigate
I purchased one case of wine a couple of years back. The quality of the wine was good for the price and the delivery went as promised. However, the reason for my low rating is the marketing calls made by Cellarmasters ever since then. They are usually while I'm at work and I still get calls despite repeatedly asking them not to call anymore. There is usually a break for a few months after each time, but then the calls resume on a weekly basis again.
Placed an order for delivery to QLD yesterday and the order completion email confirmed this, but my Cellarmaster account said delivery was going to be made to Victoria. Tried to call them during business hours only to get a voicemail message saying they were closed over the Christmas break. Received a phone call this morning from a very smug customer service representative offering to cancel the original order and re-order to ensure it would go to QLD. At the end of the conversation he advised that it would take approx. 10 business days for delivery (yes, this is in the FAQ at the bottom of the page) but this is too long for me so I cancelled the order. I will try another company before I give this lot another go: the smugness of the customer service representative, the confusion with regard to the delivery address and long delivery times. I suppose the one positive to come out of this was that during the phone call I was able to find out the long delivery time and was able to cancel the order. Also one very small quibble - only 30 characters for the gift card message - couldn't even fit in who the gift was from.
Whilst it was some back and forth, Jeremy did his very best and resolved the issue. I am so impressed at how actually genuine they are. They did everything they could, especially Jeremy and made sure I and my family will be having a very Merry Christmas! Definitely will shop with them again :)
My second purchase from Cellarmasters was the. "Award winning mystery Shiraz"
As was the case with my previous effort...The product was as represented, at the best advertised price and was delivered to my home in Perth in four days.
The only negative was that on both occasions I did not order enough.
December 5th 2017 Update: jeff
It had not occurred to me that my opinion would be of further interest or consideration after my initial effort.
(Review) I am not here to push anybody's bandwagon ,or promote the commercial interests of a supplier , of a product for which I have a need subject to price , or quality ,and service.But I will say that I have had previous disappointments dealing with online merchants. and
I have noted the complaints about a Cellarmasters less than adequate delivery service . Which I believe are genuine. and. seem to be aged.,and assumed that slow delivery is not going to affect my judgement relative to my ordering patterns. I had an empty cellar and did my homework..I am currently delighted with MY purchase decisions and Cellarmasters service.
July 16th 2018 Update: Jeff..Perth
The good service,good product,prompt delivery and more than competitive prices have been ongoing.
And then we hit a hurdle with a carton of Sauvignon Blanc that we felt was a bit flat.
Cellarmasters ,without argument picked it up ,and promptly issued a full credit. ..So I ordered another Sauvignon Blanc and got a beauty (At a very reasonable price)...Win Win...How good was that?
A good idea being destroyed by excessively "clever" marketing
This used to be a good option to purchase good wines and have them delivered reliably to your door. I have been a member since the 1990's when the Myer wine club was bought out by these clowns. It has been downhill ever since.
The latest marketing trick is to gouge further profits by reducing the number of bottles in a box from 12 to 10 while keeping the price either the same or slightly lower to appear attractive. Be in no doubt though the per bottle price has gone UP!.
Owned by Woolworths, most of the wine labels are owned by that company completely or are a "special" label from reputable winemakers who produce a very mediocre special brew for cellarmaster. Not a wine available anywhere else. Do your research before committing to purchase and read the fine print. Additional charges such as "Handling fee" are also added to your order instead of being included in the purchase price. You don't pay a handling fee at your local bottle shop.
They rely heavily on promoting discounts which appear to be attractive until you realise this is another "clever" ploy to show the reduction of a full case price against the price you would pay by the a single bottle. (their single prices which you have to call especially for). I'm sure this is technically in line with consumer law but I find the practice grubby.
It is a convenient service but frankly I find a lot of the wines no better than clean skins. There are better wines and prices to be found elsewhere. In short, I think my days as a loyal customer are over. Over zealous marketing practices have ruined it for me.
Great wines from them
My father lives in the Barossa and he has always buys from the this Cellarmasters organisation when the sales are on.
Wines are much cheaper and top quality.
Been buying this way for years now.
Wines were good but $79 not value for money
A lot of places had the same wines, delivered, for $69.
Cellarmasters charged $79 and had to collect from local BWS
I enjoy the delvery
had no problems with this firm the wines are always good. I must admit I have not had any of the problems that some others have had. Just got onto the phone to them, no wait time, and had my next delivery cancelled because I have too much.
I would happily recomend them to friende
Lamb and cabernet sauvignon ---is there a better match.
This wine came with tasting notes which had indicated cellaring for up to 10 years would reward me with a stunning wine ---they were right.
The notes recommended up to 2 hours resting in the decanter which we adhered to and what we got was a superb drinking red --the full-blooded,full bodied,generous wine the notes talked of with intense fruit characters had all settled into a superb wine that matched beautifully with our lamb meal.
The ONLY way to describe the delivery time it took for my case of Aussie Wine to arrive after ordering .Three weeks is ,in my opinion, is tooo long to wait with a empty glass in your hand !
Cellarmasters service with a scowl.
Absolutely deplorable service, with four weeks taken to get from SA to NSW.
Made significantly worse by some plonker trying to justify this abysmal service.
If you are going to buy from them better plan an additional months stock to cover their lousy transport times.
Slowest delivery ever
Ordered on Monday, it's now Friday and order status still says "Hand Picked". What takes so long?! Delivery should be happening within about 3 business days of ordering. Service is just not prompt enough.
Disappointed long time client
My wine order was smashed before delivery. Customer service by some staff exemplary but others disgusting. Offered replacement cartons but had to go pick up even though my order had paid delivery. No apologies so have cancelled my account. I would have expected a phone call at least from a Senior supervisor but nothing. Client retention is obviously not important anymore.
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