Cellcast

Ryan answered all of my questions, provided advice and has provided the advice I need to move forward for my Club. Show 2 replies

Ryan's demo was very easy to follow and he showed me all the features, plus answered any questions I had. He made it seme very easy to use and also was very flexible with my schedule to do the demo.

I was apprehensive about using a new SMS platform, but after talking to Ryan was immediately relieved. He was very helpful, friendly, and a great help in getting it all set up for us. I am impressed by the ease of using it, and I feel assured Ryan is attentive to assist with any issues in future. 10/10 so far, well done Ryan + Cellcast team. Show reply

I'm so glad to have found Cellcast, I can see why this company has so many positive reviews. I was immediately connected with my Account Manager, Ryan, who has been super helpful with onboarding and coordinating requests with the tech team. Really feeling the support from the team and love the platform for its readiness to test all the integrations before committing. I'll definitely be porting over to Cellcast. Show reply

Signed up based on pricing. Used referral code given by my marketing company. Was phoned by Ryan from cellcast who told me to move to enterprise platform as more features. Same price. He migrated me. Tried to send first sms. Price for a single message is coming in at 3.7 messages. It’s only one message worth of text no matter how much I reduce… Read more

it it’s still coming in at 3.7. He said send to me I’ll review it as something not right. I said cancel and refund, should not be having such issues immediately. He said he’ll organise this with his managers. Nothing has been done since, he hasn’t actioned that nor have I been refunded. Now I’m getting endless requests to review. My review is: the platform is obviously buggy, I’m not prepared to pay 3.7 c x the advertised price, I’ve definitely reduced the number of characters, I’m definitely using zero special characters, purely using letters and spaces and it’s been reduced in size to fit inside what is considered a single message and it’s making no difference. I 100% recommend not using cellcast, The delay has cost me potential income from this marketing campaign not going out. I’ve gone back to using my other system which was always reliable. I would recommend avoiding cellcast.

My initial meeting with the rep was canceled after the meeting time had already started due to an “emergency” - then upon asking for support both via email and text- no response. My office of 10+ planned to each use this service but now we will be going to a competitor. Please do not contact me again and I don’t need any account credits.

Very annoying, persistent phone calls if I wanted to talk I would of called

I have relied on Cellcast for two years. Their team responded promptly whenever an issue emerged or a question required attention. Special shout out to Ryan, who went beyond expectations to ensure the shift to the app proceeded smoothly.

Best SMS provider in Aus. You can actually get a real person on the phone in seconds to help out with anything you need. I moved from Twillio to Cellcast originally for the price, but have stayed for the service and enterprise grade integrations. I've used ClickSend before, but Cellcast wins out on price, integrations and importantly, service. The Cellcast Accounts team are stellar. 100% recommend.

Easy to sign up, easy to get started, easy to use. Well documented, within 1.5 hours of signing up our field service software was able to send and receive SMS’s. 50% cheaper than our old provider. Could not recommend more.

I accidentally scheduled the same text campaign twice and contacted Cellcast by email for help. They responded very quickly, removed the duplicate campaign before it was sent and followed up with me the next morning. The customer service was excellent, and I was extremely happy with how promptly the issue was resolved. My only slight suggestion… Read more ·  1

would be to make the website more user-friendly, particularly by providing a clear option to cancel or delete a scheduled campaign.

The Accounts Team was extremely helpful with setting up the account and guiding us through the registration with ACMA. Cellcast provided excellent help for our developers to connect our app with their API for sending one-time passwords by SMS. It works beautifully and is great value. Show reply

Ryan was a great help in getting our Sender IDs verified and was always happy to answer my questions along the way. Consistently responsive and easy to deal with. Highly recommend. Show reply

Just started using the service, and the team proactively reached out to me and offered a lot of advice about their product and pointing me in a different direction to where I was heading is a lot more useful. I learned a lot about the service in a very short amount of time. Show reply

Cellcast Accounts Team are brilliant and get back to me with any information I've asked for very promptly, so far this service is very good while I work out the querks for my use case! (Shout out to Ryan he is a G) Show reply

I am a web developer and the SMS provider we used for client jobs had quite frankly lost the plot. So we found Cellcast. Their service level has been nothing short of excellent and gives us a great deal of comfort when we engage them for our client jobs. Show reply

We've been working with Cellcast at the API level for some time. Custom sender IDs, integrating their SMS infrastructure into our own systems. So our experience isn't just "great customer service", it's whether the product and the people behind it actually hold up when things get technical and the regulatory landscape shifts underneath you. With… Read more ·  1

the ACMA Sender ID changes landing July 1st, there's been a lot of noise and understandably some uncertainty for businesses relying on SMS. Cellcast got across what those changes mean in practice very early on and walked through where we stood. This meant we could confidently brief our own clients on what they need to do. Every interaction our team has had with Cellcast has been consistent. Responsive, technically competent, and without the usual hand-waving you get when things get complicated. Ryan's no exception. Prompt, across the detail, and easy to deal with. If you're using Cellcast beyond basic send-and-forget, you're in good hands.

Online chat with Ryan was amazing. We achieved success within 30 minutes, while a week later still not achieving results from a competitor. Now we wait for results Show reply

Using the Cellcast platform is so easy. Their customer support especially Ryan was very professional, responsive and resolved all my queries within minutes with clear, step-by-step instructions. Highly recommend! Show reply

Ryan is my account manager and find that he is very helpful and have helped me browse through the function which is very user friendly and he also answered all my questions professionally. Show reply

Ryan was fantastic. Very patient and helpful. I was slow navigating my way around the platform and he guided me each step of the way. Thank you Ryan for a great meeting and lesson ! Show reply

Callcast have been great to deal with! I spoke with my account manager, Ryan, who helped me set up my account and gave me a thorough demo of how the service worked. Great service! Show reply

Thank you to the amazing Ryan who had patience in spades in helping me navigate compliance issues I couldn't resolve on my own. Incredibly professional and I couldn't recommend more highly. Problem solved quickly and efficiently. Show reply

SMS CellCast provides excellent customer service. Their support team was extremely helpful in assisting us with the ACMA Sender ID registration requirements, making the process simple and stress-free. They were responsive, professional, and guided us through each step clearly. Their assistance and ongoing support made the overall experience smooth and reliable. Show reply