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Cellcast

Cellcast

 Verified
Cellcast
5.0

269 reviews

Positive vs Negative
99%1%
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Rates and Fees
4.8
269 reviews
5 Malcolm  · Thanks Ryan, got me back on track quickly again without fuss.
5 Akel S.  · Ryan gave us a very insightful demo experience and introduction to the platform, answering all questions we had
5 Dan  · Great service and onboarding support from Ryan! He was extremely Helpful.
5 vicky  · Ryan was very helpful and polite, explained things well, offered to help if needed
5 James L  · Great personalised customer service. Available when needed to help with a friendly willing attitude!!
5 James  · Great service from Ryan, goes above and beyond for his clients.
Burhan K.
Burhan K.QLD
  Verified

I had a great experience with Cellcast, especially thanks to Ryan. He was extremely helpful, professional, and patient throughout the whole process. He answered all my questions clearly and made everything so easy to understand. It’s rare to find customer service this good these days. Ryan went above and beyond to make sure I was looked after. Highly recommend Cellcast for their excellent support and service!

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scott
scottQLD
 

Due to my age and lack of technical expertise, this was very overwhelming to learn the program, but Ryan was very helpful. I will need his expertise again to make sure i get this right !

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Reviews with attachments

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Mic
MicQLD
  Fair Incentive

A great experience and customer service. Easy to use interface has been amazing!

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Carol B.
Carol B.
  Fair Incentive

Onboarding was easy, uploading large lists is fast and Daniel, my account manager was very helpful and knowledgeable. So much better than my previous provider (and cheaper!!). Show reply

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John A.
John A.SA2 posts
  Fair Incentive

Ryan was great very informative, friendly and helpful and took me through the processes Show reply

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Leigh
LeighVIC
  Fair Incentive

Great service, good resolution with any problems I've had and love the results Im getting from the product. Show reply

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Fuhai L.
Fuhai L.
  Fair Incentive Verified

Cellcast has been great to work with. Their SMS API is easy to use, affordable, and fast. What really impressed me is how quickly they respond when I have questions or suggestions. Solid service and great support! Show reply

Recent reviews

Franco Giuffre
Franco Giuffre
 

Ryan Calimot was fantastic to work with. Extremely efficient, quick to respond, and resolved my issue without any hassle. I genuinely appreciate the level of service he provided.

Faye
FayeVIC
 

Appreciated the help given to familiarize me with the product. Product looks like it's exactly what I'm looking for- an easy way to communicate with many contacts/clients. Love that I'm assigned one person as my go-to assistant when needed.

Tatura Lawn Tennis Club
Tatura Lawn Tennis ClubVIC
 

Cellcast is a great way to communicate quickly and easily to our members. The Cellcast team are also great to deal with, if there are any issues they are easy to reach and very helpful. Can highly recommend Cellcast.

Nick
NickNSW
 

Spoke with Ryan today, he called me straight after I signed up this morning, was able to answer all my questions & helped me learn how to use the dashboard plus recommended a more suitable Cellcast system for my business moving forward. Very happy with the service

Louise
LouiseQLD
 

Ryan was very helpful and knowledgeable of the product. Provided us with a thorough overview of the software and even suggested recommendations that would help make our workload more efficient. Thank you Ryan :)

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Hayley
HayleyQLD
 

I had a great experience with Ryan from Cell Cast. He was incredibly helpful, knowledgeable, and patient throughout the entire process. Ryan took the time to understand my issue and explained everything clearly, making sure I felt confident with the solution. His professionalism and friendly attitude really stood out, and he went above and beyond… Read more

to ensure everything was sorted quickly and efficiently. I really appreciate his excellent customer service and would highly recommend him to anyone needing assistance.

Lawrence Townsend
Lawrence TownsendVIC
 

Helps having a dedicated account manager such as Ryan Calimot. Not only to give a quick rundown of how to get started but also tips of how to run a campaign. Good value for money.

Lee-Anne and Mehdi
Lee-Anne and MehdiQueensland
 

Ryan has made himself available on several occasions and clearly answered all our questions each time. His professional friendly service helped our final decision to join with Cellcast to send out sms to our members

Alyssa
Alyssa
  Verified

We've been using this service for over two years now it always works well. Any troubles I have are always responded to quickly via the phone number, I've found Ryan to be especially helpful these last couple of weeks

Asia B.
Asia B.QLD
 

Ryan has been incredibly helpful and professional throughout the whole process. He took the time to understand my needs, explained everything clearly, and made sure everything was handled smoothly. Really appreciate his support—highly recommended!

Peter M
Peter MNew South Wales5 posts
 

I judge any service provider by the quality of their support. I have to say Cellcast have excelled on the two occasions that I requested support. Staff were accessable and very willing to assist. Very happy with outcomes on both occasions.

Enes
EnesNSW
 

I just had an introductory session with Ryan, and he was absolutely fantastic. He took the time to go through every single question I had and cleared up all the question marks in my mind. It’s rare to find such a supportive and knowledgeable professional who truly understands an agency’s needs. I am genuinely excited to start using this platform for my upcoming projects. Thanks RYAN!

Housing Matters A.
Housing Matters A.
  Verified

Ryan at Cellcast has been incredibly helpful in getting us set up and navigating the platform. He took the time to clearly explain how everything works and made the whole process straightforward and stress-free. Great support and very responsive — much appreciated.

sam g.
sam g.
 

“Really impressed with the demo/service from Ryan at Cellcast. Everything was explained clearly, the process was smooth, and the support was excellent. Ryan was especially helpful, professional, and easy to deal with. Highly recommend Cellcast and Ryan to anyone looking for great SMS platform that is local to AUS.”

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Giang
Giang
 

It was a very good demo session with lots of useful information provided in a clear manner. Ryan who did the demo was very responsive, knowledgeable and enthusiastic.

Josh C
Josh CNSW
 

Huge shout out to Ryan for the onboarding service and assistance - I've migrated to this platform on a rock-solid referral from an industry partner and Ryan proved that when I had a malfunction in the account creation process, he solved it incredibly easily and with class.

Jojo
Jojo
 

Ryan was amazing in getting our account changed over first time with no issues what so ever. So easy to deal with and made himself available at a time suited me. Thanks you :)

JennaA
JennaAQLD
 

Ryan was fantastic. He went through the Cellcast platform in great detail and answered all my questions. Great customer service and look forward to working with him.

James
JamesVIC
 

Ryan provided an excellent demo and outstanding service. He explained everything clearly, was professional, friendly, and took the time to answer all questions without rushing. The process was smooth and very helpful from start to finish. Highly recommend Ryan if you’re looking for knowledgeable and reliable support Show reply

Natasha
NatashaVIC5 posts
 

Signed up based on pricing. Used referral code given by my marketing company. Was phoned by Ryan from cellcast who told me to move to enterprise platform as more features. Same price. He migrated me. Tried to send first sms. Price for a single message is coming in at 3.7 messages. It’s only one message worth of text no matter how much I reduce… Read more

it it’s still coming in at 3.7. He said send to me I’ll review it as something not right. I said cancel and refund, should not be having such issues immediately. He said he’ll organise this with his managers. Nothing has been done since, he hasn’t actioned that nor have I been refunded. Now I’m getting endless requests to review. My review is: the platform is obviously buggy, I’m not prepared to pay 3.7 c x the advertised price, I’ve definitely reduced the number of characters, I’m definitely using zero special characters, purely using letters and spaces and it’s been reduced in size to fit inside what is considered a single message and it’s making no difference. I 100% recommend not using cellcast, The delay has cost me potential income from this marketing campaign not going out. I’ve gone back to using my other system which was always reliable. I would recommend avoiding cellcast.

Cellcast
Cellcast    

Hi Natasha, Thank you for taking the time to share your… Read more

Will
WillNSW
  Verified

Fantastic onboarding experience from the moment I signed up. It’s refreshing to see a platform genuinely using its own product to deliver a seamless customer journey. I reached out to my account manager, Ryan, fairly early one morning and he was responsive, attentive, and genuinely focused on helping me get everything set up properly. A very strong first impression. Show reply

Jake C.
Jake C.
 

Ryan helped me get set up to start testing their product to test if it’s a good fit for our systems, haven’t had a lot of time to test the product yet but Ryan’s help and attention to detail was 10/10 Show reply

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