CellOPark Australia

Want to be charged a monthly fee without asking for it? CelloPark has you covered! Want to delete your account because they've charged your card without permission? Good Job CelloPark! You have to call their customer service number and wait on hold for 10 minutes to be told they aren't going to send the request through because they're not sure your email is legit. SCAM of a company, don't waste your time. The enshittification continues.

Like other reviewers, I parked at a CelloPark facility one time and then discovered I had been subscribed to a "premium" service for $1.99 per month. I never knowingly signed up for this, I never received communication from CelloPark about it and only discovered it when reviewing my credit card statement. The premium service simply sends reminders to end your parking session in the app. Yes, you have to remember to open the app and click a button when you leave the parking lot so you don't get charged extra for staying longer than you really did. The approach taken by the company feels very dishonest.

Scammy. Signs you up to a plan just to park.

Careful with the misleading information and practices associated with the CellOPark mobile parking application. CellOPark promotes an “upgrade” feature that provides parking reminders. The process to activate this service is presented as a simple click, with no clear indication that it incurs an additional cost. At no point within the app is there transparent information explaining that this reminder service is a paid subscription.

Furthermore, disabling the reminder service requires users to call CellOPark directly, which is not communicated in the app. This lack of clarity has resulted in users, including myself, unknowingly paying for this service for extended periods — in my case, over a year — without explicit consent or awareness.

This practice is misleading and unfair, as it:

Hooks users into a paid service without clear disclosure.

Provides no in‑app explanation of costs or cancellation procedures.

Creates unnecessary financial loss for users who did not knowingly agree to ongoing charges.

I am pleased to note that the University of Queensland has moved away from CellOPark, as this decision protects students and staff from such misleading practices.