Chosgo SmartU Bluetooth Hearing Aids

Chosgo - Disappointing Device and an Even Worse Refund Experience My experience with Chosgo has been one of the most frustrating, misleading, and stressful refund processes I’ve ever dealt with. Their latest and greatest SmartU hearing aids were already a major disappointment, but the return process pushed it firmly into “never again” territory. Poor Product Performance I had been using a basic red/blue hearing aids for about a year that were, affordable at 120AUD, they are reliable, do the job and chargeable batteries last all day. The Chosgo devices were the complete opposite: • Batteries flat after 8 to 10 hours • Constant high pitched squealing • Random feedback • Unstable Bluetooth that only worked if the charging case was held near my mouth • Voice recognition that amplified background noise instead of speech • An app so unstable that fine tuning was nearly impossible The worst discovery was that Bluetooth audio and phone calls only worked if the charging case was held near your face like a walkie talkie. This was never advertised and makes the feature completely impractical. Audio quality was distorted and laggy.

Misleading Purchase Location Chosgo’s advertising strongly implies they are US based. Only after requesting a refund was I told the product had to be returned to China, resulting in international postage costs, customs delays, extra fees, and months of unnecessary stress. Had this been disclosed upfront, I would never have purchased.

Refund Process: A Complete Runaround Their “45 day money back guarantee” was anything but. The process involved: • Five months and still no refund • Slow, repetitive communication • Requests for photos and proof already provided • Pressure to close my PayPal dispute • Attempts to intimidate me into cancelling the case It felt deliberately designed to stall, confuse, and exhaust customers.

Bribery Attempts & Inflated Fees Chosgo even offered incentives for a 5 star review instead of processing the refund, completely inappropriate. When they finally agreed to refund, they advised they would deduct: • $89 AUD “bank handling fee” • $135 AUD “customs clearance fee” Both were unreasonable and clearly inflated. I also paid $38.15 AUD to return the item with full tracking. In total, I would have out-layed approx $265AUD just trying to return a product that didn’t work as advertised.

PayPal Outcome Despite extensive evidence, PayPal decided in favour of Chosgo. We now have no product and a loss of $1,042.15 AUD. We chose PayPal for the buyer protection and learned the hard way that we had no buyer protection with Pay Pal, they failed us completely.

Threats Toward Reviewers Other customers report similar experiences, including waiting seven months with no refund, and even being threatened with slander or libel claims for posting negative reviews. If they attempt the same with me, everything stated here is factual, documented, and supported by evidence provided to PayPal.

Final Verdict The product didn’t work. The features were misleading. The return process was deceptive. The fees were inflated. Communication was manipulative. The stress was unnecessary. And the company has a history of threatening unhappy customers. I strongly advise avoiding Chosgo. Their “money back guarantee” is not what they claim — it’s a maze of delays, pressure tactics, and attempts to reduce your refund. A deeply disappointing experience from start to finish.