??!
2 photos
Citibank Plus

Citibank Plus

2.8 from 69 reviews

See the Best Transaction Accounts / Debit Cards in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
10
3 star
2
2 star
12
1 star
26

Dianne

Dianne

  • 5 reviews

5 to 7 days for card - not received

published

I was told 5 to 7 days to receive my card, today is working day 8 and besides receiving an initial email from Citibank saying they were processing my Citibank Plus account, no other communication has been received. I rang them today and they told me they emailed the processing team and they will receive a response from them tomorrow and ring me. I think this is appalling to tell someone 5 to 7 days probably earier to receive card and day 8 my application has not even been proceesed.


dvf

dvfSydney, NSW

  • 3 reviews
  • 10 likes

No more counter bank cheques!

published

In the name of 'digitisation' you request it online and they put it in the post! Progress eh? Time to change to a bank that at least has branches - what a depressing thought!

Transparency
J L

J Lsydney

  • 29 reviews
  • 38 likes
  • Verified customer

Warning daily limit applies, use with caution, only deposit 1k when travelling.

published
Transparency

Just don't bother....

published

Dont ever get an account with these morons if you ever plan to move abroad ... the sheer foolishness involved in their 'process' is astounding. I just moved back to Australia and wanted to log in to my account and was being sent an OTP to my number in a different country. Contact the customer service and then was asked for "mothers maiden name" "address" "passport no" "phone no" and then to list the name of a payee and it was at this stage that iIcould no longer take it....

The worst part.... U have to go through this every time you travel !!!!

Do not waste your time with this bank coz the morons running this business havent got a clue and the customer service geniuses probably cant even spell their role

Transparency

Mia

MiaGreater Melbourne (Inner), VIC

Horrible customer service

published

I signed up for this card to take overseas, have not yet left for my trip but have already had to call Citibank 5 times and speak to a customer service officer - none so far have been helpful and all contradict what the previous one has said. They will lock you out of your account and will not notify you of it forcing you to call and wait to be put through to an incompetent customer service advisor


Tom

TomSouth East Queensland, QLD

Debit mastercard fantastic for overseas travel

published
Transparency

Steve

SteveGreater Melbourne (Inner), VIC

  • 3 reviews

Complete Lack of Customer Service

published
Transparency

Sharon51

Sharon51South Australia

  • 2 reviews

citibank global currency account

published
Transparency
angus

angus

  • 4 reviews
  • 2 likes

Best option for travelling

published

Fee free travelling saved us heaps on our holidays and can just be used to paywave as well. When you look at all the options its the best out there by far.

So not fall for this card being better than prepaid travel card

published

I foolishly listen to people talking about citibank in online forums, think about it before you apply for one of these.

It cannot be used in a lot of countries , exchange to the foreign cash to the country/s or foreign prepaid travel card you are going to , much better and cheaper alternative


martind57

martind57Mid North Coast, NSW

  • 34 reviews

Much better than travel money cards

published

Whenever I travel overseas this is my go-to cash card. It's a debit card so using my own money. No fee for using as a Visa card, and best of all no fee for cash advances except if ATM operator charges a fee. Amount debited is anyways within a dollar of my conversion app. Only downside is the Citibank app isn't great, slow to load and can be fussy to log on when overseas.


Natalia

NataliaMelbourne

  • 10 reviews
  • 16 likes

Failed miserably. I got my card and requested another one for my husband, more than a month

published

Supervisor [name removed] was absolutely useless, staff have got no idea what they are doing. Information provided by one staff contradicts to information they provided me with previously. One stated that application can be emailed, other was in complete denial. Promised to call me on many occasions-never did.
I decided that I will transfer my money elsewhere. The entire department has got no idea what they are doing.
Ridiculous situation, sick of their inconsistencies and plain lies!!!


Rose

RoseBrisbane

  • 2 reviews
  • 2 likes

Too hard

published

I got this card to primarily use overseas. The rates and fees made it very attractive. However, it was not explained that you can’t advise them that you are travelling overseas before you leave. If they detect unusual transactions, they contact you via mobile phone and suspend your account until they can. I am not taking my mobile overseas due to prohibitive roaming charges. This card won’t work for me. Other Australian banks let you advise them before you leave. The last thing I need is no access to my money when I am travelling. I only wanted to withdraw funds at ATM


Tony

TonyGreater Melbourne (Inner), VIC

  • 2 reviews

First impression failed...

published
MAz

MAzMelbourne

  • 2 reviews
  • 1 like

Worked very well in Japan

published
Samueal.L

Samueal.LBrisbane

I thought Australia's banking system couldn't get worse!

published

Jordo

JordoBaulkham Hills

  • 3 reviews
  • 4 likes

Frustrating

published

$0 fees. Sounds great on paper.

Problem is their phone app is garbage (seriously bad), as is their mobile site, and their desktop site is aging badly. Reversing transactions without explanation, and phone support (to resolve said problems) can be between slow and hanging up on you.

You can have your zero fees and free wine, Citi. I went elsewhere because I like being able to actually manage my money with my bank (crazy, right?).


Mark

MarkPerth

  • 2 reviews

Fee free banking

published

If you don't like paying bank fees, this is the account for you. Account does everything you could possibly want, and all without paying any fees. Especially good for overseas travel or online shopping.


Renato_A

Renato_AGreater Melbourne (Outer), VIC

  • 27 reviews
  • 31 likes

Best Card For Overseas ATMs

published

The Y-man

The Y-manGreater Melbourne (Metropolitan), VIC

  • 55 reviews

Brilliant travel debit card

published

The Citi Plus Debit MC is awesome for travel in Indonesia and Vietnam. Arriving in Ho Chi Minh City Airport is great because as soon as you clear immigration there is a Citi ATM. I was able to get cash at excellent rates (pretty much as you will see on xe.com) and NO FEES.
A similar experience in Jakarta, but this time I couldn't find a Citi ATM, but then found out BCA ATMs (which are just about on every street corner) have an agreement with Citi and don't charge fees either. Awesome!
Have also used the debit card for online overseas purchases.
The debit card means that if you account gets skimmed, the maximum you can get scammed is the amount in the account, which is an extra layer of security.

1 comment
The Y-man
The Y-man

Page 1 of 4

Questions & Answers

Nick

Nickasked

I'm travelling to Greece, I have a global currency account in euros, will I be charged any fees if I withdraw from ATM or make purchases in store?

No answers

Mummamia

Mummamiaasked

Hi. Just signed up for a citibank debit for traveling to the UK, Europe, Turkey and Morocco. The site states they have extensive ATMs worldwide. So far I can only find 4 ATMs in London and 0 in other cities/countries. Does it need to be a citibank atm for no withdrawal fees? Or do Citibank not charge for most ATMs? I understand some ATMs do charge their own fees which is outside Citibanks control. Thanks

5 answers
kezza
kezza

You are correct very hard to find this information, from what I can find it seems to be from any ATM displaying the CIRRUS®, MAESTRO® And mastercard which I find a bit odd considering it is a visa? This is from the U.S. Citibank site since the AUS site is hopeless.

I did get a brochure when I got my card, unfortunately I cannot find it now. If I find it I will post the details.

alisong
alisong

How did you go with answers to your question? I am travelling to India next month and there seem to be only 2 ATMs in the area I am travelling in. Were Cirrus and Maestro ATMs accessible at no cost? Thanks.

Ashley.A
Ashley.A

I found this on the site: With a Citibank Plus account, enjoy fee free ATM withdrawals at all Citibank ATMs worldwide.


Get an answer from our members and Citibank representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.