2,181 reviews
AI reviews summary
Club Wyndham South Pacific generally receives high praise for its diverse range of locations and the consistently warm hospitality provided by its staff. Guests frequently highlight the spaciousness and quality of the self-contained apartments, noting that they often feel like a "home away from home." While the majority of feedback is positive, there are significant recurring frustrations regarding the ownership booking system and aggressive sales tactics.
Pros
- Exceptional Staff: Staff across various locations are consistently described as friendly, professional, and genuinely caring, with many guests feeling treated like family.
- Prime Locations: Resorts are highly valued for their proximity to beaches, city centres, and transport links, providing convenient access to local attractions and dining.
- Spacious and Well-Equipped Units: Apartments are frequently praised for being clean, large, and well-appointed with kitchen facilities, making them ideal for families and extended stays.
- Diverse On-Site Amenities: Facilities such as heated pools, family-oriented activities (like fish feeding and hobby farms), and quality on-site restaurants are major highlights for guests.
Cons
- Booking and Availability Hurdles: Owners report significant difficulty in securing bookings even well in advance, with some alleging that inventory is unfairly prioritised for public booking sites.
- Aggressive Sales Tactics: Multiple reviewers expressed dissatisfaction with "owner updates" that felt like high-pressure sales sessions, sometimes resulting in the withholding of promised vouchers or perks.
- Maintenance and Cleanliness Discrepancies: While most units are well-kept, recurring issues include outdated heating/cooling systems, non-functional lifts or appliances, and isolated reports of pests.
- Check-in/Out Inconveniences: Some guests found the 4:00 pm check-in and 10:00 am check-out times restrictive, and others noted a lack of on-site facilities (like gyms or pools) at specific regional locations.
Verdict
Club Wyndham South Pacific is highly recommended for families and travellers seeking spacious, well-located accommodation with a high standard of service. However, prospective and current owners should be prepared for potential challenges with room availability and persistent sales presentations during their stay.
Great location friendly staff except for the sales guy, he was rude, even when we told him we were interested in the resort updates but not interestedin buying credits. He completely lost all his cool points. We had two service dogs and the room we had was set up well for them. Wānaka never disappoints. Chef in the restaurant is the man. Show reply
This was the second time my husband and I stayed at the Denarau Island resort. Absolutely fantastic! The staff are amazing, friendly, happy, professional and do their utmost to ensure you enjoy your stay. They make you feel like family. The rooms are very clean and the kitchen offers you everything you need so that you don't need to eat out for… Read more · 1
all meals. The restaurants on site also offer lovely meals if you choose to stay on site in place of going elsewhere. The Bula Bus runs regularly so you don't need to have a car. We would definitely recommend including this destination in your places to go list!
The Leisure Inn, Pokolbin is well located for food outlets and access to estate wineries. The nearby Hunter Gardens Village needs an uplift of innovative and diverse gift boutique and late afternoon diners seeking a good cafe. Eg. I got a pie in a small convenience style @ 3pm on a Sunday afternoon, June 14, 2026. The only other cafe, Lime Tree, was open. Winter after the Kings Long Weekend (previous weekend) leaves this village desolate.
Reviews with attachments
Had 7 wonderful nights in a Studio deluxe with water views. Room was perfect for just the 2 of us and the bed was so comfortable, being a studio it only has hotel style mini fridge and kettle. They offered air fryer and frying pan, but so much better having cocktails and food downstairs. Great food and happy hour 4 till 6 every day. A short 5… Read more · 1
minute walk into town for more food and drink options. Overall fantastic staff and service that made us welcome, a great mid year experience .
The Phillip Island Wyndham resort is a great place for a relaxing family holiday. The town is only a walking distance and has many restaurants. We enjoyed the pizza from the resort cafe and all the staff are friendly and helpful. The resort also has a lake and many animals and birds. The unit and resort are well equipped. The Phillip Island itself has many interesting places and animals including penguins and fishing areas. Show reply
Beautiful staff. Very efficient. Close to town and enjoyed the restaurant Show reply
- +3
Wyndham Denarau is an exceptional resort. The resort has all self contained units which makes it a very economical holiday. The facilities, rooms and activities are exceptional. We have stayed at the resort 15 times and to us it is just like a second home. We like all owners and guests are treated like family and as such are interested in you as individuals not just as another tourist. Show reply
Wyndham at Golden Beach, Caloundra. Perfect location, beautiful resort, very friendly staff. It is located right along the waterfront. Easy walk along the broadwalk to Caloundra Powerboat Club. We took an electric wheelchair, a pram, and 14 people for my 70th birthday lunch. The weather for the week wasn't all that great, but the 2 bed rooms have… Read more · 1
a very spacious balcony that we could all congregate on. The onsite Thai restaurant food was lovely. The village shopping centre is directly there and it has a huge IGA, fresh bakery, about 5 restaurants and everything you could need for a holiday without getting in the car. Relaxing holiday & definitely going back there again !
- +1
This CWSP at Seven Mile Beach is close to:- 1. Airport 2. Car and camper van hire 3. Superb Seafood (Tasmanian Gourmet Seafood) 4. Beach It has various accommodation sizes...2 to groups! Tv with Netflix and Fox. Wait there is more:- The site also has a hobby farm. Great for families with young children. Cows, sheep, alpacas, rabbits, pademelons,… Read more · 1
peacocks, turbo chickens plus Birdlife. Swimming pools and bbq area. This would be the most complete Wyndham site in Australia. Everything you need is at this site. The only downside is that you may be tempted to just stay in and not travel anywhere!!! This may suit a recovering painter or author:) Please do not forget to look up and marvel the night sky; we missed the aurora because we were supporting the Matilda's that might :( We will be back!
- +2
We always thoroughly enjoy staying at Wyndam Ramada Dunsborough relaxing and great to speak with so like minded people who enjoy their Wyndam holidays. Show reply
We have recently holidayed at Wyndham Shirakabaso Japan. We found it be be a great location with just a short walk from our accomodation to the gondola that provides access to Japans most extensive ski fields, that cater for a wide range of abilities. The staff at our lodge were very welcoming and did their utmost to ensure our time in Shiga Kogen… Read more · 1
was a most enjoyable experience. The rooms, facilities and restaurant meals were all of a high standard. What was a standout of this location were the hot onsen facilities where you can sooth the muscles while watching the sunset, the perfect way to finish a day on the slopes!
- +1
Really enjoyed our stay ..weather was perfect ..would love to come again Show 4 replies
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Great resort - location wonderful and everything needed for a great beach holiday. Staff were excellent. Restaurant was ok. Cocktails fantastic. Show reply
- +6
Just had 9 nights at Wyndham Kirra in a 3 bed ocean view. It was a lovely spacious unit . I had family visiting and we had plenty of room. Show reply
- +1
Really helpful staff, clean rooms, close to the beach,,pool was lovely Show reply
- +6
My family stayed at The Sundance Lake Resort in Japan. My hubby and son-in-law went skiing and snowboarding and loved it. My daughter and grandson were with us too and the resort was great. The resort bar man Shushido was great. He remembered my grandson from last February. Would love to go in spring when the lake is not frozen. Will stay again. Show details · 1
Great service all round. Restaurant food to die for. Facilities like spa relaxing. Heated pools great. Clean rooms and working appliances. Overall a great holiday enjoying nature and animals big and small to watch. AAAA+ Show reply
Throughly enjoyed our first visit to Fiji thanks to your very friendly & helpful staff. The staff on Tour desk also excellent . Helped sort out my Travel Agent’s mistakes. Show reply
Latest follow-ups
- +6
We found this resort to be a great experience and value for money. It was presented well, staff are amazing and friendly and it feels like a second home. Show 2 replies
Follow-up · The pools are fantastic, staff very informative & helpful, lots of choices for dining, would love a great offer in the future again.
- +3
We were welcomed very well, and so pleased to see harbour views! The apartment was very spacious, especially the bathroom (which needed a door on the toilet!) but the visiting parrots were loud and intimidating every evening, and spoiled relaxing on… Read more · 1
the balcony. The staff were all very obliging but I asked for a 'regular' peeler and never got one, and neither the lift nor the washing machine worked all week (which is management responsibility; I did think that they could have upgraded us into a different apartment block, since we had to walk up and down to do laundry in another apartment). Breakfast was delicious; we only ate at one other time in the restaurant (dessert only, which was quite a small helping; sticky date pudding should have small jug of milk offered; to tone down the sweetness). There looked like dissolved serviettes on the water-covered stones across the road front... The pool was great, but no room for enough chairs around it, considering the number of people who wanted to 'hang out' there. The room above/adjacent could be better utilised as games room with pool or table tennis and games, so people can meet and make new friends. We appreciated the free bus up and down the (extremely steep!) hill and enjoyed the Owners 'Meet and Greet'. We would love to return to Wyndham Airlie Beach!
Follow-up · The free bus was great! Saved us climbing the hill after being downtown, and we missed one so the resort organised for us to go down as soon as he returned (It's only a few minutes' trip), ad he was on time for the return trip. We organised our own breakfast in our apartment, except for one morning at the restaurant, where there was plenty of choice, delicious and the view is great! The apartment was very clean :)
Just home from 7 nights at Airlie Beach. Awesome place for some R & R after knee surgery. Room was big, well appointed, comfy bed & we had a amazing view over the Marina. Show reply
Follow-up · The pool was excellent, always clean, lots of lounges to lie on & even a covered deck up a few steps. Accessibility into the pool was good. The restaurant was excellent for breakfast. Great menu, Eggs Beni was delicious as was the the pancakes/waffles.
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In-depth reviews
This Is What You Get from Wyndham After Paying $60,000 A couple of years ago, I received a wristband with a small plastic bit (see picture) that functions as the swipe card for the apartment. During my current stay at the Wyndham Resort in Kirra Beach, this wristband card broke. I went to reception to request a replacement, but I was told that… Read more
these wristband cards are only provided when attending owner updates. I stopped attending these updates some time ago because they consistently turn into aggressive sales sessions aimed at extracting more money.
That attitude upset me significantly. After that, the staff member said she would give me a new card anyway, which I refused and walked away from the desk. While I was walking away, she then handed the card to my daughter and I heard her say to her, “You are reasonable, you take this.” I subsequently threw the card into the bin, as apparently I am not considered a “reasonable” person despite having paid Wyndham $60,000.
I have previously complained about Club Wyndham for repeatedly promising “bells and whistles” that do not reflect the reality of the service. These are typical sales promises that are not honoured in practice.
One clear example is Kirra Beach being marketed to us as an owners-exclusive resort, meaning only Wyndham owners should be able to book apartments. However, apartments are openly available on public booking websites such as wotif.com, while Wyndham owners are unable to book the same apartments. I have raised this issue multiple times, yet nothing has been done.
I genuinely question how this operates from a legal point of view.
To be very clear, Wyndham management, this situation is absolutely ridiculous. We paid $60,000, yet I am being refused a replacement for a broken wristband card unless I attend an owner update. How much does it cost you per 1 card? Perhaps a dollar? How low does this go? What is next, no toilet paper unless I attend an owner update?
Hi Seni, Thanks for taking the time… Read more
We recently stayed at Club Wyndham Denarau twice in less than a month, and both stays were absolutely wonderful. Everything about this resort exceeded our expectations. The staff are exceptional—friendly, welcoming, and genuinely caring. From check-in to daily interactions around the resort, everyone made us feel relaxed and well looked after.… Read more · 1
The upkeep of the resort is outstanding, with beautifully maintained grounds and spotless, comfortable rooms that made it easy to settle in and feel at home.
One of the highlights for us was how family-friendly the resort is. Our 2-year-old daughter, Myrtle, absolutely loved the fish feeding activity and the pools, and seeing how much joy she got from those simple experiences made our stay even more special. There were plenty of activities to enjoy, and everything felt thoughtfully designed for guests of all ages.
After two amazing stays in such a short time, we can confidently say that Club Wyndham Denarau is a place we truly love and would happily return to again and again. Highly recommended for couples, families, and anyone looking for a relaxing, well-run resort experience.
This was without doubt the best holiday of my life! I’ve visited more than 20 countries across the world – developed, developing, and underdeveloped – but nowhere have I experienced hospitality like at Club Wyndham Denarau Island. The Fijian people are humble, genuine, and always full of laughter, even while working hard. I asked one staff member… Read more · 1
how they manage to stay so happy, and the reply was simple but powerful: “We are Fijians, happiness is in our blood.” It blew me away – a reminder that joy doesn’t come from material wealth but from spirit and connection.
Two staff members deserve a special mention:
Sala from the activities team – an incredible person. Our morning beach walks with her, learning about Fijian culture and traditions, collecting fresh coconuts, and even seeing her support an elderly guest who struggled with walking, were priceless. Sala embodies true care and warmth.
Penny – the star of aqua aerobics! His energy, sense of humour, and unforgettable “Mamacita, oh my God!” moments had everyone in the pool smiling. From frog races to his quick-witted jokes, he created laughter and togetherness for families every single day.
This resort is more than just a holiday destination – it’s a place of genuine connection and joy. I can’t compare it to anywhere else. Vinaka Vakalevu, Wyndham Denarau – you’ve set the bar for hospitality worldwide. ✨
Recent reviews
Despite driving through pouring rain for most of my trip I arrived early in Port Macquarie. Undeterred, the friendly staff assured me my room was ready and I could park and unload. I got my pink grapefruit juice and went back to the car. After a couple of slight wet trips with luggage I was installed. The 1br unit was well appointed and had… Read more · 1
everything I wanted except perhaps a coffee machine but maybe that's for the bigger units only? Anyway, spacious, warm and welcoming. My friend came to visit me for dinner in Henry's restaurant on the first night. She was staying in a motel in town and her jaw fell open when she saw the facilities in my unit. "That's a bit of lush", she said. What could I say, except I was in a Grand unit and Flynn's Beach is my fave resort so far. Dinner was great and I had a great stay!!
Another wonderful holiday in Fiji at Club Wyndham. We keep going back because it is just so good. Our home away from home with the staff who genuinely care about us and treat us like royalty. Vinaka vakalevu. Show reply
Handy location and great for a quiet relaxing break. However, the lack of facilities require you to travel 15 minutes to Shoal Bay to use a pool or gym And it's not always convenient to wait on the courtesy bus. Show reply
Great resort to stay at with many activities and meals very delicious. Decor is so fantastic and outdoor areas great to relax with friends and drinks or inside by fireplaces in a cosy setting . The only thing that didn't suit me as had both knee replacements and many stairs to navigate to get around as no lifts so feel more suitable to the younger fitter people without old injuries Trevor Show reply
- +1
Ramada Resort Philip Island. Found apps useless in terms of operating instructions, heater was made in 1996 and needed to download instructions from the web on how to operate it. Heater inadequate for 2 bedroom unit and bedrooms and wet areas were freezing on cold days and nights. The resort is very nice itself and well maintained in general.… Read more
Beds are good. Furnishings are pretty good quality. Having stayed at many resorts both in Australia and around the world I was disappointed with the heating and cooling which in Australia and Victoria particularly can go from one extreme to the other and cause a lot of discomfort if the temperature cannot be regulated properly. Be careful when you book for this reason. The resort is well located and Philip Island has lots of beautiful spots and attractions.
hi John, thank you for your review. … Read more
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Hello Kerri! Thanks for sharing your… Read more