Travel Services

Torres and Isabella provided a great service. Everything was well organised and easy to navigate making the process seamless.

Very disappointing experience with this car rental company. We felt pressured into paying an additional $200 for insurance. We were told that if we… Read more

were involved in an accident, even if the accident was not our fault, we could potentially be required to pay up to $10,000.

The way this was explained to us made us feel that paying the extra insurance fee was essentially unavoidable. We were not comfortable with the pressure and lack of clarity around the insurance terms and excess.

Customers should be given clear, transparent information about their insurance options, excess, and liability without feeling forced to purchase additional coverage.

⭐ 1 STAR I am extremely disappointed with Luxury Escapes. I am a paying Luxury Escapes member, and one of the main reasons I use a service like… Read more

this is because I believe I should be able to trust their recommendations. You use Luxury Escapes because you expect them to take the time, research and stress out of planning your holiday.

Unfortunately, my experience has completely changed my view of the company.

After returning from our holiday, I contacted Luxury Escapes about our experience. I also decided to independently look up the resort and read through the Google reviews and honestly, I wish I had done that before booking.

Many of the issues we experienced during our stay were already being mentioned by other guests in the Google reviews. Had I seen those reviews beforehand, I would have seriously reconsidered booking the resort.

That is what makes this so frustrating. I trusted Luxury Escapes to do the research for me. Instead, I feel like I should have done my own research rather than relying on a company whose entire appeal is that they make choosing and booking a holiday easier.

What has made the situation even worse is the response afterwards. Despite contacting Luxury Escapes and explaining what happened, I have received no meaningful compensation and no real sense of accountability or responsibility.

As a paying member, I expected much more.

If customers have to independently investigate resorts and read hundreds of reviews themselves to discover issues that other guests have already reported, then what exactly are we paying Luxury Escapes for?

I trusted Luxury Escapes to take the work out of booking our holiday. Unfortunately, this experience has taught me that I cannot simply rely on that trust.

I genuinely wish I had researched the resort myself before booking.

I booked ticket with Manjari today for my mum , I had excelkwnt experience with her . She was very helpful.

It was really good love it very fun awesome time

Fantastic service! The girls in the office were amazing very friendly & fast no hold ups or issues offered me a better deal too! Will definitely use you guys again in the future! Thank you!

The entire process was seamless and had great support from the admin who was assisting me with everything

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Everything was perfect. From the booking over the phone to picking up the vehicle and dropping off. Staff were amazing. They were very kind. Nil… Read more

issues with the vehicle. It was clean and it helped alot with my move. Will definitely be a returning customer. Thankyou Move Yourself for a wonderful experience.

Good value and good service. The car was in good condition..

We just finished a week long tour in Thailand with Odynovo and it exceeded our every expectation. From the planning stages (shout out to Dave!! So… Read more

responsive and helpful. So easy to change your mind and get best advice) to the final goodbye Odynovo handled every detail seamlessly.

All of our guides were excellent but Amy was a rock star! (Sugar in Koh Samui and Mr M in Krabi, both great!!). The knowledge of local history and culture was phenomenal. Amy’s attention to detail was unsurpassed!!! Such a sweetheart.

The logistics were flawless- our transport (limo with leather and massage recliners) and accommodations were amazing. We skipped all the crowds and experienced everything in the best circumstances. They took tons of pictures of us and shared them.

If you are considering whether to book with Odynovo, DO IT! You won’t regret it. We will definitely love to use them again and have already recommended them to all our friends and family. Thanks ODYNOVO!!

Had a not at fault claim against Zurich who admitted liability but were not interested in arranging a loaner car for me, they recommended I use right2drive, which I did, highly recommended easy to use service. Would use again …

The staff were great, and the service was fast and excellent. Good pricing and close to the airport. Shame I can't say the same about the vehicle… Read more

(Chery). The car was a nightmare with its continual flashing and beeping warnings, which, even when I turned them all off, just came back again after I stopped the car. The car taking over the steering was the final straw. The most stressful driving experience ever.

A staff member told me they are ditching the Cherys, but I'm guessing all new cars will be like this soon, if they're not already.

Chanel Woodall was absolutely brilliant from start to finish. She really listened to what I was looking for and went above and beyond to find me a… Read more

great deal that included everything I wanted. What stood out most, was how professional she was while still being so warm, personable and easy to deal with. Nothing ever felt like too much trouble, and she genuinely seemed invested in making sure I was happy with the holiday booked. The whole experience was seamless and I couldn't have asked for better service. I would absolutely recommend Chanel and will definitely be booking through her again. Thank you, Chanel

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

Keira was wonderful in arranging the transfer from hotel to port for our forthcoming cruise from Southampton to Cape Town. We have booked many… Read more

cruises from other companies but so far Keira has come up best, in terms of efficiency and good customer service.

Very helpful and prices are reasonable. When i reached out for an extension on my payment the man was very helpful.

Suzanne has been incredibly helpful …. I tussle a bit with some technology and I have appreciated guidance on the load of paperwork received for this holiday!

Excellent value for money.Multiple options on transport.Running on time most instances.

My family and I had a lovely time courtesy of China Highlights. We spent it in the company of Nina Yang our guide for the day who collected us from… Read more

our hotel in the centre of Beijing and with her charming driver, drove us to the Great Wall of China. Everything was arranged perfectly for us and we all had a wonderful time. I should add that Nina is a very nice lady who was very patient with us, courteous and friendly throughout and immensely knowledgeable and informative. We would warmly recommend her as your perfect guide!

I was very dissatisfied with the picnic experience - I upgraded to the wine and gin tasting paid a total of $220 for a dismal amount of food, the… Read more

main food in the picnic was 1 cheese and tomato sandwich each very poor - spend your money at a nice restaurant instead - see photo we had eaten the sandwich

My booking was not confirmed but I received a call 2 min later from Austin who managed to get it confirmed. Very efficient service. Thank you kindly

THIS WAS A MISTAKE don't book through them. Dodgy charges of "club cruising" not seen anywhere on the booking page, you'd have to navigate to their… Read more

"club" page to see the information which - why would you who would be interested in that crap "chance to win a cruise every month" lies. Was tricked into joining this club and paying even more and an extortionate quote provided for travel insurance found far cheaper elsewhere. Not impressed. Honest company would put in the cost at the check out page rather than bill you for it after you've paid for the cruise and too late to cancel.

"Under the Australian Consumer Law a business must state a single total price including any component a customer cannot avoid paying to obtain the advertised offer. A fare that is unobtainable at the price displayed, because it requires a separate purchase disclosed only afterwards, does not meet that standard."

Pretty disgusting behaviour.

The reception staff were very friendly and helpful, check in only took minutes and they also offered to help with our luggage. This is a beautiful… Read more

holiday destination, there is so many things to see and do and when you are ready for a quite sit down the lounge is such a grand space to be in. The Bellinzona’s decor is amazing. We found the restaurant Virgin excellent for all meals and enjoyed happy hour in the afternoon in the lounge or outside in the well established garden. Come and stay, you won’t be disappointed!

Travelonline was great to deal with, they were prompt with their emails and given all the information we needed. We delt with Nicole C. she was great.

Disastrous Experience – Broken Luggage, Extortionate Guides, and Zero Support I am incredibly disappointed with the lack of quality control,… Read more

non-existent customer care, and subpar arrangements on my recent booking with TripADeal. What should have been a seamless holiday turned into a series of stressful and costly failures. Major issues included: • Transit & Logistics Failures: My suitcase was severely damaged and broken during the trip. Furthermore, we faced a brutal 7-hour stopover without the promised lounge passes, followed by a grueling 5-hour delay on our return journey with zero communication or assistance. • Extortion by Local Representatives: The local tour operator engaged by TripADeal, Egypt Promotion Tours, was deeply unprofessional. Their representative aggressively charged extortionate, unauthorized amounts, completely ruining the experience. • Subpar Accommodations: The Fern Hotel Jaipur in India was plagued with structural, service, and hygiene issues, falling drastically short of what was advertised. TripADeal essentially took my money and outsourced the itinerary to unreliable third-party entities, leaving me stranded when things went wrong. I highly recommend avoiding this company if you value your peace of mind and hard-earned money.

Beautiful properties. I stayed in The Postcard, McMahon’s Point, Sydney for a month - stunning view. James has been a prompt communicator and… Read more

pleasant to deal with. The property was really clean and well equipped. I look forward to choosing another property to stay in from their selection.

I did my first booking today and for a older person it was so easy to use. I am now going to book a lot more while in Japan.

Experience oz is so simple to use to secure discounted priced tickets! I have used it to book ALL of my activities for my upcoming trip and will definitely be using it in future again

Great support and help from the consultant Kee. Looking forward to our first family cruise!