Travel Services

I had a crash and needed a new vehicle while mine was in for repairs. CarBiz contacted me in the morning the day after the accident and by that… Read more

afternoon one of their representatives Ethan had delivered me my temporary vehicle. The contact from them and all of the information was incredible. They have a large range of vehicles and their actions were super speedy and super helpful meaning I was able to get on with my day to day. A great car and a great buisness. I would absolutely recommend.

Friendly Australian Speaking team Members. Easy to book and quick process. Easy return. Well Priced

I went to the Chadstone store to book our trip the team in there were lovely and helpful. We had a group of four. I had to change one of the flights… Read more

for a person in our group and the customer service person I spoke with was fantastic so thank you very much Karthik K

I would like to thank Shivam Rana for booking my flight ticket. He made the entire booking process smooth, quick, and hassle-free. He provided all… Read more

the necessary ticket details clearly and was very helpful throughout the process. I am very happy with his service and would highly recommend Shivam Rana for flight bookings. Rating: ⭐⭐⭐⭐⭐

Welcoming and smooth pick-up process. Quick and easy drop-off process. Lovely staff members for both of these processes. I have used several car hire companies over time, and out of all of them, I would recommend Alpha Car Hire as the best! 10/10.

Omg I can’t believe we managed to get good seats to the game.. it was so awesome.

All good. The car I drove was a hybrid, and I wasn't familiar with certain instruments. Maybe an instruction manual could have been handy in the car for certain instruments. The hiring was organised by my mechanic.

This was the worst airline experience our family has ever had. China Southern’s Moscow staff denied one family member boarding because their… Read more

Australian visa was still linked to their old passport. We showed them the official Home Affairs passport-change confirmation, but the staff were completely useless and refused to help.

Australian Border Force has a clear procedure for this exact situation: the airline must contact its 24/7 Border Operations Centre for assistance or boarding clearance. China Southern staff refused to contact BOC, refused to move the passenger despite the ticket allowing changes, and simply cancelled the ticket.

Two family members were forced to fly while the third was abandoned in Moscow. Nobody explained whether the return flights were also cancelled, whether we would receive a refund, or what we were supposed to do. We now have to purchase another expensive ticket to reunite our family.

This was not unavoidable. It happened because China Southern’s Moscow staff were incompetent, unhelpful and unwilling to follow the official procedure available to them.

Absolutely disgraceful treatment. We are left completely in the dark with what we can do. We called Australian immigration and they said there was no reason airline would refuse entry if we have visa, new passport, and change of details application. Either lazy to reach out to BOC or simply incompetent. Avoid this airline.

Easy to book , friendly staff, big area to hook up and reverse car.

Staff were helpful and friendly. Car was upgraded at no extra cost as the one I ordered wasn't available on the day. Car ran well, instructions for booking were clear. Whole process from pick up to drop off was easy.

After Chongqing, Zhangjiajie was our next destination of our China trip. After a smooth train ride we arrived at Zhangjiajie where our Odynovo guide… Read more

Tracy welcomed us. During the transfer from the train station to the resort, we received a lot of valuable information about this scenic area and its history. Unfortunately, during the first day of our stay it was raining cats and dogs but our guide provided shoe covers so we could visit Tiamen Mountain without getting our feet soaking wet. The rest of our stay we enjoyed the sunny weather while visiting the Avatar mountains. For the transfer to Guilin, we had to leave very early but our guide accompanied us the station and handled the check-in. Again a wonderful episode of our China trip

Told to bring certain information to the agreed meeting point. Not the correct information. I was approved as the not at fault driver. Also told I… Read more

could forward the rego docs during the hire, so your response below is inaccurate. Rego docs are not required to hire a vehicle, particularly given I have a letter accepting liability from the other drivers insurance. I walked 2 hours to get home. No offer of a lift from your representatives who delivered the vehicle. Would post 0 stars if possible. Do not deal with these people!

Friendly customer service people happy to help with a smile. Return process very easy.

Shayla Brien was absolutely amazing to deal with! She was incredibly helpful, super responsive and made the whole process of organising and booking… Read more

our holiday so easy. Nothing was ever too much trouble, even with all my questions and changes along the way! Her communication was fantastic and she made everything feel simple and stress-free. I’d definitely recommend Shayla and wouldn’t hesitate to book with her again. Thank you so much!

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

Service good. Knowledge good. Hannah extremely helpful. Always willing to assist.

5 star for the extra perks. Unfortunately I didn’t get to use the initial voucher.

Great assistance, can't fault it, and so very helpful I got the information I needed

Excellent value for money.Multiple options on transport.Running on time most instances.

Sarah was brilliant! Very knowledgeable, friendly and flexible. She made great suggestions to help us get the most out of our time in Beijing.

An awesome experience! My partner and I had an excellent time from beginning to end. The selected places felt very well suited for us and the day was overall exactly what we hoped it would be. Definitely recommend to others!

Service is important to me. Clean Cruising provided quality service. The consultant I mostly dealt with, Samantha, was outstanding.

Lovely quiet location in Coffs Harbour. The staff and facilities are very good. Even though it rained during our stay, the room felt cozy, and we… Read more

took the opportunity to play board games at night - Mantis and Uno - it was fun! The location made it easy to escape the noise of the highway, listen to the birds and hear the ocean in the background; yet it was close enough to shops and local beaches. We had a great time away.

Excellent Customer Service - Highly recommend. The staff even called me to ensure everything is set up well.

We have not travelled yet and the reviews I have read have been positive regarding the actual tour; but quite a few negative about dealing with… Read more

Tripadeal over issues. I have experience the latter already. Tripadeal charge $600 if you want to extend your stay ... basically more than a full day's pay for many people for their staff to simply book a different flight time ... and they did a shocking job. Despite the existance of up to five flights in the late evening, Tripadeal booked our return flight for the only morning time ... meaning that despite paying the exorbitant $600 fee to get a few extra days; instead we lose the last day of sightseeing because we will need to get up at about 4:30 am to make it to the airport ... just barely arriving the mandatory three hours before the flight if all goes well ... two pensioners dealing with luggage, checkout, a unfamiliar train station and an equally unfamiliar airport. Could we get the later flight? What we got from Tripadeal was, 'Sorry for not offering you the various flight options' and ,Sorry you are losing a day that you paid extra for' AND we can fix this if you pay us another $600 to obtain an evening flight. There was also the offer of paying $250 to get the same early flight the next day ... meaning that we pay an extra $200 for the hotel. The flights on Malaysian Airlines webpage the same price ... so it makes little sense that the Airline has two vastly different surcharges for the changes. Their tours might be good but the company is only interested in your money. Had we only added one day to the tour we would be paying $600 to Tripadeal and $200 to the hotel for the privilege of having one afternoon extra. As we actually added four extra nights we get three full days on top of that extra afternoon ... but lose the ability to relax on our last night because we will pack our bags to be ready for the 4:30 am wake up call. I will never deal with this company again ... they are quick to apologise ... not slow to help ... they simply do not help. I suggest you book with a different tour company.

Cannot recommend Travel Online enough! They are so easy to deal with - communication was a breeze.

What a beautiful location and lovely accommodation. James kept us informed constantly and the accommodation was perfect for a very peaceful getaway.… Read more

The kangaroos grazing in the field in front of the porch made our stay extra special.

Thanks again John and Sue K.

I purchased a ticket explicitly titled "Alhambra Ticket with Nasrid Palace." During checkout, Klook even had me select a specific timeslot (2:00 PM)… Read more

for the Nasrid Palace entry.I paid, received my booking confirmation, and thought everything was set. Shortly after, they completely stripped the Nasrid Palace entry from my booking.When I contacted customer service, they used a classic bait-and-switch excuse. They claimed that even though the main title and my confirmation stated "Alhambra and Nasrid Palace," the specific package option I selected supposedly did not include it. This is a blatant lie and deceptive marketing. Why would your system force me to pick a Nasrid Palace timeslot if it wasn't included?They take your money under false pretenses, lock you into a useless ticket, and then refuse to take responsibility. Avoid Klook at all costs for high-demand attractions. They are unreliable and deceitful.

great rates compared to booking directly with cruise line plus we have received $150usd OBC to use.

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.