Coax

Joel & the team at Coax.com.au have exceeded every expectation that I had when swapping from the inferior product we were using (Podium). As an ecom business this software has made every aspect of business communication with customers easier - and has integrated perfectly with many of the other core functions of our business like marketing,… Read more

servicing, fulfilment & more.

Any ecommerce or service based business should seriously consider coax - it has basically replaced a CRM for us (but honestly does way more)!

We’ve been using Coax as our main messaging and review-collection system at Common Rail Cowboys for the last few months, after previously being with Podium - a huge, well-established company. I’ll be blunt: Podium had ongoing issues that never really got resolved, and any of the "extra" features Coax offers were going to cost an extra $200–$300… Read more

per month with Podium.

On top of that, leaving Podium was a nightmare. I was at the end of my contract and they blatantly ignored my messages when I tried to cancel. The whole offboarding process was painful and unprofessional.

Coax AI is miles ahead in terms of AI integration for B2C businesses. The flow system (automated rules) they’ve built for us can actually reply to customers with proper suggestions, create checkout links, and prefill their details on our Shopify store. For a business handling as many fitment questions as we do, that’s game-changing.

What’s impressed me most is the support. I’ve had the devs jump on a call instantly when something wasn’t working, identify the issue immediately, and fix it on the spot. There was even a time I accidentally deleted Coax from our website - they had it re-installed and running again straight away.

I’ll admit I wasn’t fully sold on switching from Podium at first. When you rely on something every day, the idea of moving platforms is a risk. But I’m glad I made the jump. Not only am I saving over $200 a month (more if I’d been using Podium’s AI features), but the team actually listens. They’ve implemented multiple features I suggested - and they did it fast.

If you’re on the fence, or stuck paying enterprise prices for basic features, give Coax a go. It’s been a solid upgrade for us.

Nick, Common Rail Cowboys

FANTASTIC PLATFORM AND CUSTOMER SUPPORT. WOULD HIGHLY RECCOMEND TO ANYONE LOOKING FOR AN SMS PLATFORM!

Joel and the team at Coax are fantastic. The product has been great for our business and if we have any issues ever they are always helpful and easy to deal with.

Joel and his team are fantastic to deal with, great product , works well for our business and the record of our communications with our customers is great for our compliance

We've been using Coax in our specialist medical practice for some time now, and it has proven to be an invaluable tool for streamlining our operations. It has significantly improved the way we communicate with both our referrers, doctors and patients—cutting down on back-and-forth between multiple systems, reducing errors, and ultimately saving us… Read more

a great deal of time in our daily workflows.

What sets Coax apart is not just the product itself, but the people behind it. Their team is responsive, approachable, and genuinely interested in understanding the specific needs of our practice. They’ve taken the time to listen to our feedback and have implemented changes that have made a noticeable difference. It’s clear they’re committed to ongoing improvement and supporting their users.

We highly recommend Coax to other medical businesses looking to improve communications, enhance efficiency, and work with a company that truly values its clients.

The best customer service I've ever had, never had any issues. Joel was always there whenever we needed help. Easy to use, reasonable price, no lock-in contract. Will definetely recommend it to all my friends.

Since adding Coax to our website, customer communication has been so much smoother. The text message based system is super easy to use, Joel and the team have been fantastic from day one & are always ready to help when needed. As a business that relies on staying connected with customers, Coax has delivered exactly what we needed. Plus, it’s… Read more

Aussie-based, which is important to us. Highly recommend Coax to any business looking for a reliable and effective messaging platform. Thanks, Joel and Coax team!

We had been using Podium but found their lack of flexibility and support frustrating. The transition over the past few months has been smooth and pleasant, and their customer service and support have been excellent. Our Team is now happily using Coax, which has made a massive difference for our business. Thank you, Team Coax, for being so supportive and flexible! And as a bonus, it's less pricey with no lock-in contract.

Coax vs. Podium – Coax wins by a long mile, simply for being there whenever we need them, giving our business a great communication channel that's easy to use for our customers, and not locking us into sneaky year-long contracts that are expensive and auto-renewing (like Podium does). I especially appreciate a local Aussie team that are really easy to reach and so very helpful - I highly recommend giving Coax a go!

Helps get quotes OUT – Coax app has helped me manage a large influx of quotes and clients and allowed me to respond to quote requests in a timely manner. Their support is very active and helpful!

streaks ahead of any competition – Australian based. Excellent usability and superior customer service compared to previous US Product, Podium. Coax is excellent value for money and has enhanced our customers experience.

COAX App – We been using the COAX app system for few months now and all our staff loves it. So easy to convert sales and the good thing is you don’t need too many platforms for your enquires. 10/10 app

Outstanding customer service – Coax, wow what a product. Text message based website communication at its best. Since moving our website chat over to Coax, Joel and the team have ensured that our journey with them has been exceptional.

Fantastic platform to manage clients – My experience with COAX has been great, it allows my business to operate as efficiently as possible with easy access and communication to clients and straight forward sales processes. COAX is a fantastic platform to use and has some of the fastest customer service I have ever experienced. Definitely recommend.

Smooth and Simple Communication – We’ve been using Coax on our main business website, and we couldn’t be happier with it. The setup was super easy, and their customer support is excellent. More importantly, Coax has been a game-changer for managing the high volume of customer interactions we deal with every day. As we get ready to launch our second branded site, we’ll definitely be bringing Coax on board again to keep our customer communications smooth and simple.

Coax is a key part of our sales team – Air Adventure has had a great experience with Coax and it is now a key part of our sales process. The Coax team have been hands on and helped us build automations and integrations with HubSpot and it is nice to have a consistent team of real people to work with. Customers love the ease of text message and it definitely works.

Couldn't be happier with Coax functionality and support – I decided to try Coax after being locked into a contract with a significantly higher alternative for a year. Seeing that Coax were month to month for billing made this a low risk decision. The onboarding process was very smooth and functionality is so much better as my contact us/Instagram/FB/website chat all go to me via Coax. So much more… Read more

streamlined and I don't miss messages. Support is excellent, the team is easily contactable and I have made requests for new functionality that would benefit myself (and others) that are in development. This will further set them apart from the competition. Very happy with my decision to transfer. Highly recommended.

Amazing Aussie-based messaging platform! – Coax has been a great platform for messaging our customers. As a business that is heavily reliant on customer communication and engagement, this service has delivered on the goods promised! The support team is always reliable as they provide assistance when needed promptly. They are an Aussie-based company and as someone who likes to support local… Read more

business, I was impressed by their ability to surpass other global platforms. I am one happy client who has recommended to other businesses as well.

Good pricing, great customer service, good platform – I’ve been using Coax for over a year and am impressed with how the platform operates and continues to evolve. It offers great value for money and is a reliable system.

Look for Alternatives like PODIUM or others for a better experience – we used this app for about 11 months $299 a month. It works here and there but is not the best out there. Customer Service is not great either they take ages to respond. I would try PODIUM or other message servicing apps. Spend your money elsewhere

A cheaper & better alternative to other SMS platforms – Easy to use, cheaper than the competition & Aussie support, which means our questions get answered super fast. Plus they handled a lot of the onboarding which meant the transition was seamless. As a business we find it useful to have all the platforms in the one inbox rather than split up between platforms eg emails, facebook etc. Plus they have Instargram too which our last provider didn't have. So highly recommend!