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Coles Express

Coles Express

1.4 from 145 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (22)
  • Return Claim MadeYes (0) · No (26)
  • Customer Service
    2.5 (21)
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Sally Collins

Sally CollinsGreater Melbourne (Metropolitan), VIC

Bad service

published

After purchasing fuel from Coles Express Moorabbin, I entered the store and received no greeting. He didn’t even look up from his phone. I asked the console operator where a specific item was. He pointed without making eye contact. I again said, I can’t find it. He then pointed in another direction. I again said, I can’t see any and just headed to the counter.
I paid for pump 1 and the only time he looked up was when I said, I’m going to take your photo and make a complaint about how rude you were.
His name was [name removed] and he’s bad for business. A lot of people would love a job working for Coles Express.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPatterson Lakes
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W v.

W v.South East Queensland, QLD

Unhygienic toilet facilities

published
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Product Quality
Customer Service
Incentivised ReviewNo
Store LocationColes Express Chapel Hill, 611 Moggill Road, Chapel Hill Qld 4069
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Andrew D

Andrew DCooma Monaro

  • 15 reviews
  • 12 likes

Fuel up at the independents and save up to 54 cents per litre on E10

published

Woolworths fuel and Coles Express are matching each other on prices, Anzac Parade and Gardeners rd at $1.53.9 per litre for E10. Meanwhile independents nearby are at between 99.9 and 107.9 per litre. How is it possible that Woolworths and Coles fuel outlets still have a business? For me, I save almost $50 a tank by NOT using Coles or Woolworths fuels. I fueled up and paid the 99.9 cents per litre.

Incentivised ReviewNo
Return Claim MadeNo
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Excellent service

published

I fuelled up at Coles Express Halfway Creek today at 2:10pm, the customer service was excellent, the ladies were polite and very helpful, it was a pleasure to stop at this service centre, shop was organised and nice and clean

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHalfway Creek
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Serious shopper

Serious shopperGreater Melbourne (Inner), VIC

  • 2 reviews

scratches post car wash

published

Don't waste your time and money on a substandard carwash. Scratched paintwork and only cleaned half of the car. Disappointed with the response I received from the manager who had taken no responsibility for the damage . Coles express shame on you !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrigal road moorabbin - Coles express car wash
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Pay Attention to the price!

published

I was almost out of fuel so I stopped at Coles Express Cnr Murphy and Ellison Rd in Brisbane and was astounded to see 147.9c/L. I had to buy the fuel or be stranded. After paying and leaving I spotted the Puma a block away with 108.7c/L.
Seriously Coles, this is ridiculous. Your reputation is being tarnished more than you can possibly ever repair.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Rodger C.

Rodger C.Greater Melbourne (Metropolitan), VIC

  • 6 reviews

Beware of Coles Express Blue Pump which is not all Unleaded 95

published

I have noticed:
191 High St (Cnr Johnston St)Ashburton VIC 3147
185 Riversdale Rd (Cnr Hunter St) Hawthorn East VIC 3122
368 Boundary Road (Cnr Plane Tree Ave) Dingley VIC 3172
Their Blue Pump are Unleaded 91.
Is this intentionally? Only Coles Group can explain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Polka

PolkaSouth East Queensland, QLD

UNETHICAL

published

The almost 40 cent rise on the first day of holidays for petrol is a disgrace and will affect my shopping loyalty to Coles Supermarkets. Your marketing ""experts"" are embarassing. Peter

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationgold coast at runaway bay
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Dan

DanSydney, NSW

Coles express Waitara

published

Very poor service!!! Walked up there this morning as this place is very convenient for us... bought some essentials for breakfast.. and a bag, I placed one bottle of milk in it and the handle tore away ( clearly a faulty bag) when asked for another bag was told nothing he could do.... seriously... nothing at all? Our family spend around $300 a week in here fuel for two cars milk smokes and any convenience bits and pieces.... last dollar I spend in this store... not my first bad experience with this store (will be the last) like I said it’s convenient but not that much more than the Caltex or BP just down the road!!! Good riddance Coles express! Hope the 0.15c was worth the customer?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationColes express Waitara
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Ms P Tamihana

Ms P TamihanaSouth East Queensland, QLD

False advertising of fuel price

published

Put $20 onto car since sign said 112.00 unleaded luring me in.
Until I noticed on petrol tank price said 129.00. I brought it to the attention of person behind counter she said that 112.00 price is only for petrol tank 3,4,5. You did not no this until paying for your petrol because there were no signs stating go to those petrol tanks to get cheaper petrol total rip off. Thinking I'm getting cheap fuel but NO I will no longer be refueling at Coles Neva

Store LocationBooval, Brisbane, Qld

The reviewer stated that an incentive was offered for this review

Disgusting

published

Coles express at Baulkham Hills why are you charging $1.40 for 95. Up to 30c more than any other station within 10 minutes.
Coles express Blacktown today is $1.23.
Explain why 15mins away your charging 17c less yet still more than others.

Coles you should be ashamed.

Incentivised ReviewNo
Return Claim MadeNo
Mariebabe

MariebabeMelbourne

  • 6 reviews
  • 9 likes
  • Verified customer

Rip off

published

Just rip off.how can they justify the high price they charging.I just stop quickly after work to fill and didn't check the price .I was charged $172.9.It's even more that I used to pay before.Government should do something about it.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong .61-65 Cheltenham Road. Melbourne
Robert E.

Robert E.Northern Region, NSW

  • 2 reviews
  • 2 likes

Terrible service

published

Went to one of the coles express stores, in Tamworth NSW, bridge st. This has to be the worst coustmer service ever. When staff, served a coustmer, they went to hide in the back, So I could not pump fuel, finally, after waiting 7 mins, (no one else was in stall) I was able to get fuel. The fuel flow was very slow, staff member did not apologise for the rude service. But wanted to know, if I wanted to buy a chocolate. I only put $45 in my car & went to the Caltex 2 blocks up, to continue to fill up my car & it was 10c a litre cheaper as well.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationTamworth West
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Mrs Biehler

Mrs BiehlerSouth East Queensland, QLD

  • 4 reviews

This is a awesome Shop I can't live without it

published

I love coles express nice food cheap products & good fuel I always go there even when I'm traveling on holiday's it's the one I love to visit alot I recommend it to anyone

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationColes express Virginia
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sashu67mrj

sashu67mrjGreater Melbourne (Metropolitan), VIC

Beware women.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location267 station Rd, St Albans
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Brad W.

Brad W.Sydney, NSW

  • 13 reviews
  • 12 likes

GREAT SERVICE AND SELECTION

published

Handy and always have specials and discounts
great prices
Couldn't ask for more service and friendliness
There are many reasons to visit
needs work on opening more self service checkouts but otherwise ok

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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L.A.B

L.A.BMelbourne

  • 30 reviews
  • 7 likes

Quality

published

Their prices for petrol are higher than anywhere else and if they dropped their prices a bit they would be more popular, but their fuel is clean unlike other companies such as United who tend to have sand in theirs and so have had issues with starting the cars after it settles so we only use Coles so our cars continue to run smoothly

Incentivised ReviewNo
Geoff C.

Geoff C.Greater Melbourne (Metropolitan), VIC

Buy 2 at a reduced price

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburn
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P MAxx

P MAxxGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

Express Carwash bigger Ripoff than you thought

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGardenvale
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Cherrie dalby

Cherrie dalby

  • 2 reviews
  • 1 like

Rip offs

published

Petrol is always 30 cents dearer at the belmont south and belmont Coles petrol stations for E10 petrol and other petrol than any other Coles petrol stations in Newcastle why is this it has been like this for over a year

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNone to dear
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Questions & Answers

Michelle Yarrow

Michelle Yarrowasked

Are Cigerettes the same price at Coles Express and Coles Stores.And does Coles Express sell Cartons?

No answers
Lloyd K.

Lloyd K.asked

How do i give a review on one of coles emplyee

3 answers
Brad W.
Brad W.

I don't think that's possible on here- perhaps email coles or check out their contact us section on the website?

L.A.B
L.A.B

You can describe the person and mention store and time but a bad review mentioning a name will have the name removed but will still keep your experience. Positive name dropping does not get name removed

Lloyd K.
Lloyd K.

I filled up with fuel at a Coles express corner Boothby and Gympie Road Kedron and a very nice lady there by the name of Deb Antcliff greeted me, it was 05:00am in the morning and her bubbly greeting was contagious. Thjank you Deb you made my day

Deb

Debasked

Can I use the card for food or just petrol?

2 answers
Alsie
Alsie

Do you mean the Flybuys card? Or a Shell card?

Fired Up
Fired Up

Yes you can use any credit or debit card

Get an answer from our members and Coles representatives

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