Reviewer Photos & Videos
Tortilla wraps are near empty
I got petrol and thought I might as well grab something for lunch as it was near lunchtime. I saw the triple chicken wraps and thought they look alright, might try that. Im not exaggerating here there was literally like one spoon full of stuff inside it, lets be reasonable and say two. The top of them are meant to obviously make them look full but they are not. Turn them upside down and they are even folded in such a way so they stand up and look full, there was more bread wrap than anything. The biggest one was the chicken snitzel one that loo...ked like it was full, but there were three pieces put together and were maybe as long (deep) as my thumb. They ought to review their suppliers, it was just junk. They must be different suppliers to 7/11 because theirs have way more filling or maybe they pay more for real ones. I would have been happy to pay more for a real one.... Never again, real disappointed. I know Coles wont care, but buyer beware.
The worst customer service policies
Filled my rental car with diesel. After paying and driving away I noticed fuel gauge hadn't moved so went back to Coles express Newstead Brisbane. Got told they had no diesel and pump was pumping air 2nd person to complain. 50litres $100 worth of Brisbane air
Ok so a refund in order........no you will need to complain to consumer protection to get a refund. WTH. Still waiting for Coles Express to refund me.......and maybe an apology
selling food with 6hrs use by date
Went to coles express for 3litres of milk got home and noticed it was out of date in few hours and was told that's the policy for coles .... So , im supposed to use 3 litres in 6hrs don't think thats ok didn't check the date at the time as milk always has about 5 to 7 days not acceptable!!!
Unleaded petrol prices - a rort for hills residents
Today unleaded petrol in Emerald Victoria was 193.9 cents per litre!!! Down the hill at Upper Ferntree Gully Coles Express was 17 cents less. Holding hills residents to ransom.
COLES' RIP OFF Petrol prices
Trusting that being a Coles business the unleaded petrol price would be fair; I just started to fill up at Brookvale; only to have to STOP when it reached $100 !!!!
I called up later to ask the price per litre, but was told: WE DON'T GIVE PRICES ON THE PHONE.
So I checked on the gov.au comparison page & found out that at $1.89 per litre COLES' PRICE WAS THE HIGHEST ON THE LIST.
Given that the price just a couple of blocks up on Harbord Road was only $1.19; I realised that I had been
Moral of the story: Coles SHOPS and PETROL STATIONS LOST FOUR CLIENTS FROM ONE HOUSEHOLD TODAY.
The chai available at coles express just tastes like hot ginger milk rather than any cinnamon flavour. Quite disappointed considering the other drinks have always been quite yummy. ☹️
Rude staff member
I attended the Coles Express at Glenorchy the other day and when I went to scan the QR code before entering the only QR code was on a pole at ground level so I had to get down on my knees to scan it.
I mentioned it to the lady at the cash register who told me in no uncertain terms that they were required to put the QR code on that pole and that at ground level was the only place there was room (not true). I suggested adding an extension pole at the top and was told that they can't do they because people keep trashing them. I was then told th...at there were other QR codes on the windows I could use (also not true externally at that time). The staff members manner was defensive and rude in response to a response to a reasonable suggestion. Are the elderly seriously expected to get down on their knees to do the right thing and scan the COVID QR code before entering the store? Seriously? Is that the way Coles Express responds to serious and legitimate suggestions? I went back today and notice the sign had been moved to eye level in the window. The same label was at the register and I commented that I was glad to see that common sense had prevailed. She responded that that was because I had been so rude to her and that she did not want me to come back to the store. I admit I was so incensed by her attitude that I did say that her response was stupid. I have been going to that Coles Express outlet for over 14 years and I will never go back. Well done. You have lost a long term customer for no good reason.
Coles express car wash
Have been a regular user of the car wash service. Every time I go I get asked if i want to by a multi pass. Until last time i had declined but i thought why not as I would likely use again. This past few days i went to use the second pass and got told it had expired as not used within 60 days. 1. why would something have such short expiry and 2. why would the person serving not advise of such a term. Given my limited use of my car due to lockdown I would hope this 60 days would be overlooked for something IVE PAID FOR! Ive tried to contact coles via messenger and phone but after being on hold for 1 hour twice this is my next attempt. Hopefully gets a response!
Gave them my 4c off docket and he didn’t add it so I paid full price
Coles Express Hampton, gave them my 4c off docket. He told me how much and when I questioned if he’d put the discount on he said yes, as I couldn’t remember the total I didn’t say anything else but of course when I went back to my car to check he hadn’t. So he lied to me. So annoyed. I was in a hurry and didn’t go back in but seriously why offer discounts but not apply them. He was really arrogant too. What by be returning to this store. I was there on the 17/6 at 3.59pm according to my receipt.
Rude staff at Miami QLD store
My wife received terrible verbal abuse from a male staff member outside Coles Express today at 2:30pm. This is the Miami QLD store, opposite Miami State High School, and next to KFC.
I was parked alongside the KFC drive-thru exit, not blocking any vehicle traffic. It was school pick-up time. When the staff member came out of the store, he saw her parked there and started yelling at her loudly in front of other people, saying she was "stupid" and "can't read English" and other insults.
This is not the sort of behaviour we expect from Coles staff, and I'm sure it's a breach of their Code of Practice. Avoid this store if you don't want to be abused!
Arrived in Port hedland. Bought fuel & bread. Asked for the key for the toilet & was told it was broken. Obviously a standard answer & one staff member looked uncomfortable with the answer
I am disgusted by the working conditions you put staff through at the kincumber Coles express. The heat in that shop is disgusting. I fill up there and can’t believe it’s been nearly 3 months in a disgusting environment.
Never go to Coles Express Katherine
This is the crappiest place. We went to buy some stuff there and asked the guy at the counter if we could warm some food for an 18 month old. He said yes and showed us where the microwave was, so we started warming the food.
A second staff member, an ill-mannered woman came and started yelling at us saying her country doesn't allow people to warm food, and a baby wasn't her problem.
Despite being allowed by her co-worker and despite buying stuff from the store, she was rude and mean; and she literally abused, used the f word and asked us to ...
Just needed some cream
Tried to get some cream on Good Friday went to several coles express did not sell cream, I would think that cream would be a everyday item ,
Got it from seven eleven
Stop trying to up sell MORE MORE
Last Saturday 27/3/21 6.44am - I go to the shell Coles express Belmont - Name badge "Graeme " is serving, serves 2 customers in front of me both times persistently trying to sell more / get a donation etc etc - So now it’s my time to be served, he say morning, I say morning, then I politely say " pump 14 and a receipt , nothing else thank you "...he rolls his eyes and says would you like this chocolate for $$$ or would you like to donate to blah blah...I politely say "no thank you, just pump 14 and a receipt , nothing else thank you " rolls his...eyes moves away from register calls me something under his breath. But loud enough so I could hear it... Dear Coles Express - this is just NOT GOOD ENOUGH – 1) STOP forcing your staff to push / sell more & more 2) Staff don’t get your nose out of joint when a customer says “no thank you” – Coles Express need to understand that there are many of their stations around and this sort of pressure / service impacts ALL of then stations…The brand is damaged…So as people when we continue to use petrol & drive around, that negative experience at a Coles Express Garage is giving me ( may also others ) to NOT use Coles Express Garage ( regardless of petrol price price – as I am in charge of where I spend my money, and due to work etc I spend approx. easy $500 a month on petrol )
Questions & Answers
My wife and I have found the $1 coffees really good. However, less so today and I want to know who maintains the machines for consistent quality and most importantly, cleanliness and hygiene. This is of paramount importance to me as my wife is immune compomised.
Are Cigerettes the same price at Coles Express and Coles Stores.And does Coles Express sell Cartons?
How do i give a review on one of coles emplyee
I don't think that's possible on here- perhaps email coles or check out their contact us section on the website?
You can describe the person and mention store and time but a bad review mentioning a name will have the name removed but will still keep your experience. Positive name dropping does not get name removed
I filled up with fuel at a Coles express corner Boothby and Gympie Road Kedron and a very nice lady there by the name of Deb Antcliff greeted me, it was 05:00am in the morning and her bubbly greeting was contagious. Thjank you Deb you made my day
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