Never buy this card!
Tried to use my $50 prepaid coles MasterCard and got declined everywhere- then I tried to get help to see why%- the online chat directs you to a site where you have to pay $2 to find out any information- I will take this further as it is a blatant rip off- get your money and then make it impossible to spend it or get help- not happy Jan !
Cannot get balance left on card from anyone. Seems that 9/26 expirry date means nothing.
No only Cootamundra area once. Worked then, but not now. I know you want 30 words, but this is a straight out inquiry on a balance, and nothing else. Thank you./
I could not use this card for online purchases.
I bought the Coles shop everywhere mastercard. This card was declined everywhere I try to buy online.
Suffered hours of wasted time, ruined my weekend. From my experience, they are very unreliable for buying online. I will never buy these cards again!!!
Terrible! Can't use on many popular sites
I was trying to purchase steam funds for my account and was looking all throughout the internet to use the card in anyway, but most placed declined it. DO NOT BUY, it declines at most popular online sites and it caused me a lot of stress trying to recoup even a small amount I could get back from it.
Coles 10 years behind in Technology
Bought the cards to save some money on Monthly Expenditure. Coles had 10% off. First of all couldn't buy the $250 ones. Can't track the balance. More hassle than saving.
DOES NOT WORK WITH PLAYSTATION OR ANY SUBSCRIPTION SERVICE
As title states, card cannot be used online for Playstation, Steam or any other subscription service. Pointless waste of plastic and time. Avoid it like the plague. It is a rort!
Stay well away from Coles gift cards they work once .you can't even check the balance on them. I would rate these -100 out of 10.embarassing when you know there is money still on the card
Worried about this card
I am worried about this card not working with all the negative reviews as it was bought as a gift for someone. I was shocked I had to pay $5.00 for this card. Won't buy again as there are many others I can buy for a 5% discount!
Is there a zero star option?
Stay away from this card. I purchased this card for my daughter 6 month ago. She has only used it once then It doesn't work anymore. I tried to contact the contact listed on the back of the card. The person who picked up the phone said they don't manage the card and asked me to contact Mastercard. I tried the Mastercard website. It says Coles Financial Services takes care of the card. I contacted them and been told they don't manage the card and gave me a phone number. Then I realised that that the first number I called.
It seems like Coles only takes your money away, but not doing their job. It's a scam!!
Stay the hell away
Purchased a $100 card and it does not work. I have tried 18 different locations (15 websites and 3 stores - including Coles itself) and does not work.
What is even more scary is that they can't even see any failed/rejected transactions.
Unsure if this program is even legal but I am referring it to the Australian Financial Complaints Authority
Pre-Auth lock more than 2 weeks!!!
Coles Prepaid Gift Card is recently re-offered as a product in October 2019.
Sometimes, when you enter your credit card to a merchant on file (e.g. Opal, iTunes, Google Play, etc), they put a pre-authorisation charge on the card. Usually, that pre-auth charge will be removed in a few days.
For this product, whoever designed this product decide to set the pre-auth charge to last for 2 FREAKING WEEKS!!
So, if you use this card for a few merchants, the pre-auth charges adds up and your funds will be illiquid for 2 freaking weeks!! Then when you...need to use it, you will find out that the available balance is LESS than what you think it is. Then you will have to wait 2 freaking weeks to get back your money. Avoid this product!! You are better off with cash. Cash is king.
Coles doesnt seem to care at all - Stay away
I purchased a $100 gift card and when i got it home, I noticed it was already opened.
Calling coles gift cards an hour after purchase to block and ask for a replacement / transfer to a new card surfaced actually how they deal with such issues and highlights their "no care what so ever" attitude.
[name removed], the customer care lady i spoke with said they can not / dont transfer funds to new cards and they dont send out new cards (makes me think how will they handle stolen cards based on this comment).
I believe this is obviously a warr...anty issue, the funds are still there but the card has been compromised even before i brought it (and as indicated by others, this seems to occur a lot). Its ultimately a defective product. Still the response is they cant do anything and my best bet is to try at the coles store as they may be able to swap it (and of course they wont as they dont know its been spent or not etc). Asking further on this point, is there any notes or process that you can include which helps highlight this issue to the shop so they can swap it, they said no, its totally independent and up to the shop. Having now called the shop, they confirmed they cant swap a gift card either (as suspected, it may have been spent etc, they dont know, they also wouldnt know its been locked and why its been locked etc) Asking to escalate this to the manager as i believe acl protects against faulty products with refund, replacement, repair options and what [name removed] is saying contradicts this (Harvey Norman got pined big time for misleading consumers of their rights.... coles may follow based on this lady?) she said that she is the escalation point and there is no one else to escalate to. Now, not saying she isnt the escalation point, but it does sound fishy that the management / escalation point is the person who is also on the phone answering the day to day calls and doing first level support (usually managers have better things to do and delegate that part out to people who can do it for cheaper / not on management pay) She was nice enough to offer the following advice...
Bought 2 pcs of $100 Coles Gift Mastercard, value was used up even before I use it
I bought 2 pcs of $100 Coles Gift Mastercard and when I tried using them, both were declined by the eftos machine. When I checked the value online, they were used up even before I tried using it. Called and emailed the customer service and they had no care at all. They always point you at T&C of the card which basically makes you responsible for the unauthorized usage of the card. They didn't help at all. I won't recommend anyone to buy this as there's not enough security features. Anyone who looked at the numbers (due to poor packaging) prior your purchase will be able to use the card online.
Coles Card - Strange On Line Administration
I have a Coles Credit Card and it gets a good Cannex Rating. Recently they have started sending emails saying "Your statement for xxx month is now ready for viewing on line". But when you go to the link it is NOT there. Only the previous months. I complained about this and they had some explanation about a glitch. I said "well don't send out an email unless it is ACTUALLY there for viewing (obvious?). And now it has happened again for this month. Get a new programmer?
Can't use my $50 Coles prepaid gift card at any stores!
Tried using it at an online store in AUD currency and at the Apple store today.. Didn't work, had to pay with my own money. Called up the customer hotline and the lady says on the transaction history it says I've only attempted to make purchases above the $50 amount. But I've only tried using exactly $50 or $48 or $49. When I go online to check my balance it says it's $50 and my transaction history shows no attempted purchases, it only displays the date the value was loaded on. Any help or suggestions would be appreciated!
Questions & Answers
I bought the vanilla card it didn't work I bought thecoles card or didn't work niw they won't refund me
My question is: Is the Coles MasterCard Gift card supported for online purchases? It is advertised that online purchase can be made with it. When making an online purchase my Coles Gift Card was rejected as not supported???
I bought a Vanilla Gift Visa Card as well. Before making a purchase I contacted Vanilla. They said their card can be made into a supported card by registering some personal details either online to Vanilla or on the Vanilla website. Does Coles provide this backup.
how do i find the balance of my gift card
Get an answer from our members and Coles representatives
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