Computershare Investor Centre

Computershare Investor Centre service has gone from bad to worse! Having been a reluctant and indeed a forced customer (we didn't choose them to manage our shares) of Computershare for over more than 10 years difficult time, our recent experience became the last straw! I feel obligated to share my disappointment and despair with other customers:… Read more

1. A catch-22 situation On Oct 1 2026 I received a email notice of missing bank record for Focus Minerals Ltd so dividend has been withheld. I logged into the Computershare Investor Centre online to update details but couldn't find FML in my shares portfolio - hence unable to update the banking details. The consequence is: no banking details, no dividend, and even worse, Computershare may even charge a fee for re-issuing the payment. My question is: if you remove the FML record from the portfolio, how can I update the details online? 2. Updating the banking details - a constant, endless struggle To update the details, I had to start a live chat online. But after countless circular messages with the chatbot and a human agent, the outcome is: I had to give them a call, which I did. The guy on the phone was friendly but unable to update the details for me. So, I was advised to contact web.queries@computershare.com.au, which I did. Then, I recieved an email from "directcredit@computershare.com.au" asking me to complete and sign a form (see attached), - which, again, I complied with. I then got an email from a different address WebQueriesAUx@computershare.com.au, again asking for the same information already provided in the form they supplied. Utterly frustrated and exhausted, I emailed them requesting being advised about what exactly a customer should do in one go, but hasn't got any response since. The issue remains unresolved! Let's see how long it eventually will take to have a customer's banking details updated and if they will even impose a fee when they release the dividend! Besides, as FML has been removed from the online shares portfolio, a customer cannot find any relevant information about the holding, such as the SRN of the company!! To be continued ...

Even one start is waste for this organisation and their systems, I called multiple times, to fix my account, God knows what they do in the overseas call centre, their systems are worst, after submitting Australian ID's like passport and driver's license multiple times, system says security check is uncessessfull, I think its a default setting I… Read more

guess, I wish there will be class action on this useless company, the system says five digit code will be sent, waiting for a more than a week. Please let me know where to lodge a complaint on this company to any Australian Govt Authority.

Rubbish website and online chat which dumps you as soon as you move off the page and then asks you to start from scratch. Overseas call centers, Philippines or somewhere, website awkward to navigate and make sure your details are correct. You have to physically update your resident status every time you buy a security and that witholding tax will be applied at light speed if you do not. Would give less stars if I could.

I purchased a small parcel of shares that use computershare as their share registry. The best I can say for them is they are the leaders in incompenent design. Any dealings with them would make a saint swear, wail and gnash their teeth in frustration. A one star review is overstating this organisations ability

Designed to rip off portfolio shareholders – Terrible, their purpose is to gouge money from shareholders. Their phone system is complete rubbish, you cannot talk to anyone. If you want anything like an srn it costs over $55. If you want to sell through them its all over $100. Avoid them at all costs. Just use them for basic dividend details, notification settings etc.

Let me start by saying that I have not seen anything as bad as Computershare. I mean, I didn’t expect a high standard of service from American companies, but I thought Computershare would be at least on the better side given that the head office is… Read more

in Australia.

Here is the issue:

I had Sezzle shares on the ASX and, for some reason, they were sent to Computershare USA, which I learnt at the start of 2026.

I called Computershare Australia and was told to contact Computershare USA, which is very difficult to reach.

After a couple of weeks of agony, I was able to sell the shares, and the communication was almost non-existent, as the only confirmation I received was that I had elected to sell the shares and that a cheque would be sent to me. The message had a tracking number, but it didn’t say how or which courier company. I went back and forth to my Port Melbourne address almost every day and no letter was received. I went to the Port Melbourne AusPost to check many times, and after checking, they could never find an express post for me. One day, an AusPost customer service officer looked up their tracking numbers and advised that it was not an AusPost tracking number. I then Google searched the number and it said UPS. I thought, “Great, another American company,” and just as I had feared, it was shocking. The person, although located in Australia, was governed by US company policies. He said they tried to deliver the letter/parcel twice and no one was home, so they decided to send it back the same day I called him. He sai d it was on its way to the UPS depot and would then be sent to the sender. When I asked why I was not notified either by phone, email, or even a card left in the letterbox, he said that is not their policy. What is their policy - not to deliver?

I wasted a good three hours trying to chat with the Computershare bot, only to be transferred to an agent, and when I did, they were not helpful as they asked me to call a number that I had already tried multiple times. Due to the time difference, I had to stay up until 1am Australian time once again and spoke with an agent in the USA who was neither polite nor professional. He advised that the cheque would be re-sent to me within a few days, as it was scheduled to be received by them by Wednesday, which was approximately three days away. When it was sent, I would be provided with a new tracking number. Over a month on, I am still waiting. I contacted Computershare via the web and kept receiving generic emails in response, and when I asked for the cheque to be deposited into my account, the web response team sent me brief information on how to do that. I followed their advice and opted in for international funds transfer; it has been four days and I have not received any information or even basic confirmation.

I have also contacted the Computershare Philippines call centres on multiple occasions; however, after several hours of my time in total, they were unable to assist.

It is ridiculous how this has been dragging on since February, as I believe, in fact, I know that this would have been resolved in any of the so-called third world countries. Based on this experience, there is no way I would onboard Computershare as a supplier as a responsible procurement professional.

I can only think these poor reviews are from a competitor or a number of them. My experience was nothing I would normally have expected from any online help/ support. My telephone enquiry from Australia was about how to go about selling my shares and I had trouble before logging into my account. Step by step I was helped setting up a new password… Read more

and login details and then validation of drivers license and password. A few days later my bank balance looked much better. I'm yet to receive a statement but it seems I received the sum of the share price for that day without any broker fees. Thanks for your assistance from the Philippines.

Had my issues sorted so all good but antequated – Very poor processes and systems, cant blame the people but really not a very customer facing place to transact with, very very old fashioned. I would recommend stock plan with Morgan Stanley as a much better option

Worked fine for me – Website worked fine for me.... was so nervous to try after reading all the reviews. I created account and made all my payment instructions no worries.... hopefully it stays that way.

Would give less stars if I could. This is my first review because I just couldn't believe how bad this company is! Trying to sell my shares, I need a code to log in that they can only send via mail. Call up 4 separate times over 2 months to see where the code is. The address is incorrect on their records, we change it, they put in another… Read more

incorrect address. Still waiting on the code.

Call them up again and the young lady on the phone starts yelling at me that the email account I literally just signed in with is not the email listed. After telling her that I just signed in with it how can it not be listed she just sighed and seemed to do her job for the first time and suddenly found the email. So I try to sell via their single holdings option, security verification doesn't work several times, chat with them and the only thing they have to say is find a broker.

I have never come across a more useless customer service department. Avoid this company at all costs!

Dispicable behaviour, I have issues with access and require basic acessible access to accounts and computershare recently locked me out of my accuont by managing special multifactor access levels. I have asked for months for basic support and explained how other companies provide accessible multifactor access but they bluntly refused even though… Read more

they can do it.

I raised an AFCA case and they are now arguing that they shouldn't be subject to the AFCA oversight! Can you believe that? What sort of behaviour is this?

We've had major financial impact as a result of not being able to get into our accounts and they just respond with sharp nasty responses.

I also raised a privacy request and they've refused this too askin us to come up to their office in another state of Australia to submit the form directly. Criminal behaviour and I had no say in them managing the accounts, this is a side effect of investing through NABTrade!

Computershare website is almost certainly the least user friendly of all share registries. On this latest occasion, I simply wanted to change email address.. many hours on computer and phone calls.. still problems ..please.. bhp, wds & wes etc .. use a different share registry.

absolutely ludicrous. they couldnt verify my ID, mental as i recently had a visa approved for the US using the same biometric data. im sitting here waiting for my personal access code to arrive in my inbox but apparently i have to wait my my LETTERBOX. i have bene trying to get access to this account for weeks. useless useless useless.

I still find it incredible that Computershare provide such a clunky and inefficient interface to deal with. Customer Service is well let's face it extremely frustrating. I always dread mid July, dealing with Computershare. Surely there must be a better way forward in Australia, for investors. The financial side of the market is great, share register not so much!

I have a NZ company that I bought on the ASX using an Aussie share broker. Of course because they have computershare as their registrar, we have to go through the wonderful Computershare processes. There are completely different NZ based rules to get into my details for dividend statements and the like. Being computershare, the website assumes… Read more

that I want to log in to the Aussie site and to get to the NZ website requires gymnastics. Of course Computershare is wonderful at demonstrating just how rubbish a company can be. I wish companies would stop using CPU as their share registrar but given that no one ever complains I suppose we will all be stuck with their incompetence for decades to come. I suppose the best thing to do would be to sell my shares and just bury my money under my bed. At least I would never have to deal with Computershare's utter incompetence again.

Not sure why Australian companies, such as Woodside Energy use Computershare. Their customer service is just hopeless. I shouldn't need to wait months for my dividend to be paid. .

For many years it has been obvious that Computershare website is almost certainly the least user friendly of all share registries. The reviews here in PR are of the same opinion. Problem is the user/shareholder is not their customer. The Public Companies that require a share registry are their customers. So, for any Public Company secretary, CEO… Read more

or Director, please re-consider employing Computershare as your share registry. Share holders are very frustrated with the service from Computershare. On this latest occasion, I simply wanted to check which bank account I had chosen for my dividends to be paid into. (I have changed banks). The only option is to "Change your bank account details". This may not be necessary but there is no way of knowing so. Even the online chat facility cannot understand the question - so it cannot answer it. Therefore I'll be updating my bank account details as if I'm a first time user.

Avoid at all costs, they're terrible. Updating details locks your account from selling shares for 10 days but they don't tell you. Their online identity verification (which you have to pass before selling any shares) is broken, they cant tell you why it failed and they'll offer to send you a paper name change form to "maybe" fix the issue. If… Read more

you're unlucky enough to have had work shares transferred to Computershare move them to another broker asap, they're not worth the aggravation

Wish I could give zero stars. How does this company even exist? Nobody in right mind should pay them for any service. Clunky awful interface which does not work much of time. Stunningly inefficient and unhelpful processes. Avoid if you wish to keep your sanity.

Had a dividend go to the wrong bank account despite it having been updated prior to payment. Finally computershare has the money back from the bank but they now say it will be 5 weeks til it is paid. In this day an age how hard can it be to verify whatever they need to. They just want to hold onto the money. The CEO Stuart Irving has been in the… Read more

role for 14 years and has a 99% negative rating for customer service. As long as the institutions are happy!

I tried to find details of a dividend by Coles on 25/09/2024. I asked for a 2025 tax pack and received a 2024 tax pack. I tried again and it aborted. So I have been charged $10 and still do not have the dividend imputation credit. The chat bot referred me to a contact centre. Then it said information was missing and was unable to explain what was missing. This all took about half an hour.

This company is like a textbook definition of "grossly incompetent." I submitted POA documentation several times, and when I have called they have confirmed that the documentation is on file. However, after four attempts to sell shares and close accounts, I continue to get rejection letters from them stating that they cannot process the request… Read more

until I submit POA documentation. Every time, I call them and they once again confirm that they have the POA documents on file -- but then I have to go through the process again of filling out forms, getting a nonsensical stamp from the bank on the forms, and resubmitting them - only to have them again tell me that they cannot process the forms because they are lacking POA documentation. I have struggled to sell these shares and close all Computershare accounts for at least four years, and they still will not comply.

I agree with the other negative comments. I advised Computershare of a new email address, then received with an email confirmation; then comes another letter from Investorcentre that they cannot get in touch with me and used the old email address. I also tried to add another share to the portfolio but never managed to actually activate it. They do not appear to be organised.

DO NOT WASTE YOUR TIME WITH LIVE CHAT! They told me they cannot do ANY transactions on any account via Live Chat, and they say you need to CALL THEM BY PHONE. I have a Speech Disability and cannot speak by phone. They said to "Write to them by postal mail". So why have Live Chat then??? Absolutely useless facility, Computershare. Don't waste… Read more

our time with this rubbish if you can't help! Also, their Call Centre is in the Philippines, which is Scam Central after India. Best to write to them by postal mail!