Computershare Investor Centre

Had a dividend go to the wrong bank account despite it having been updated prior to payment. Finally computershare has the money back from the bank but they now say it will be 5 weeks til it is paid. In this day an age how hard can it be to verify whatever they need to. They just want to hold onto the money. The CEO Stuart Irving has been in the… Read more

role for 14 years and has a 99% negative rating for customer service. As long as the institutions are happy!

I tried to find details of a dividend by Coles on 25/09/2024. I asked for a 2025 tax pack and received a 2024 tax pack. I tried again and it aborted. So I have been charged $10 and still do not have the dividend imputation credit. The chat bot referred me to a contact centre. Then it said information was missing and was unable to explain what was missing. This all took about half an hour.

This company is like a textbook definition of "grossly incompetent." I submitted POA documentation several times, and when I have called they have confirmed that the documentation is on file. However, after four attempts to sell shares and close accounts, I continue to get rejection letters from them stating that they cannot process the request… Read more

until I submit POA documentation. Every time, I call them and they once again confirm that they have the POA documents on file -- but then I have to go through the process again of filling out forms, getting a nonsensical stamp from the bank on the forms, and resubmitting them - only to have them again tell me that they cannot process the forms because they are lacking POA documentation. I have struggled to sell these shares and close all Computershare accounts for at least four years, and they still will not comply.

Just incompetence. Don’t’ get shares through them it’s not worth the drama. I have been trying to sort out a deceased estate for months now and the number of forms you have to fill in is ridiculous, only to be told they weren’t filled in properly.… Read more

The lawyers tried to deal with the deceased estate only to wait months for replies and did not accept anything that was posted to them. My sister-in-law tried to sort out the deceased estate and again got messed around with no replies and hard to understand form. So, it’s now my turn and the number of times I have had to ring them to only get told something different over the phone of what info you need to send to them and what forms to fill in. Plus, they won’t accept any certified forms over email, so you must post everything. It’s a waste of time and effort. Then they weren’t happy with a certified Stat Dec by a JP, so they rejected the forms and have apparently sent all the original forms back to me, but they haven’t shown up in the post as they only sent it by regular mail. I’ve rang and they say nothing can be done you need to fill the forms in again or ring Australia Post but there is no tracking number as they sent it back by regular mail and it’s been over 4 weeks now. It’s a complete joke of any organisation and now I must do all the original forms again and waste more time and effort and get another stat dec done but this time on their stat dec form and get it certified by a JP and post them into them again. DON’T USE THIS COMPANY THEY ARE UTTERLY HOPELESS. They are not user friendly, the amount of red tape you need to jump through its FRUSTRATING and they don’t use email for anything which is dumb in this day and age!!

Absolutely disgraceful service - extremely poor website - and forget trying to use the chat bot, very, very frustrating. Trying to get a human is also difficult. I don’t have any problems with the other registry companies. It’s as if Computershare… Read more

deliberately make it complex and difficult. Their grab for extra dollars is just criminal. Also, the public companies who use Computershare are been unnecessarily bled. They send out paperwork whoever and wherever - which is an unnecessary cost. I think the Board and management of this registry should hang their heads in shame.

I can only think these poor reviews are from a competitor or a number of them. My experience was nothing I would normally have expected from any online help/ support. My telephone enquiry from Australia was about how to go about selling my shares and I had trouble before logging into my account. Step by step I was helped setting up a new password… Read more

and login details and then validation of drivers license and password. A few days later my bank balance looked much better. I'm yet to receive a statement but it seems I received the sum of the share price for that day without any broker fees. Thanks for your assistance from the Philippines.

Had my issues sorted so all good but antequated – Very poor processes and systems, cant blame the people but really not a very customer facing place to transact with, very very old fashioned. I would recommend stock plan with Morgan Stanley as a much better option

Worked fine for me – Website worked fine for me.... was so nervous to try after reading all the reviews. I created account and made all my payment instructions no worries.... hopefully it stays that way.

I agree with the other negative comments. I advised Computershare of a new email address, then received with an email confirmation; then comes another letter from Investorcentre that they cannot get in touch with me and used the old email address. I also tried to add another share to the portfolio but never managed to actually activate it. They do not appear to be organised.

DO NOT WASTE YOUR TIME WITH LIVE CHAT! They told me they cannot do ANY transactions on any account via Live Chat, and they say you need to CALL THEM BY PHONE. I have a Speech Disability and cannot speak by phone. They said to "Write to them by postal mail". So why have Live Chat then??? Absolutely useless facility, Computershare. Don't waste… Read more

our time with this rubbish if you can't help! Also, their Call Centre is in the Philippines, which is Scam Central after India. Best to write to them by postal mail!

Absolutely dreadful. I have spent two and a half hours, starting this morning and ending this afternoon, attempting to attend to a simple matter required by the company which holds a small number of shares inherited from my father. No method other than online is available. The website is an absolute nightmare, impossible to navigate or… Read more

comprehend and with no on-line help other than a chatbot which is a contender for the worst I have encountered. Of the five (!) separate individuals with whom I had contact the two on-line consultants were unable to help and of the three telephone contacts to whom they directed me the first provided information which did not jibe with the website, the second had a faulty 'phone and kept yelling at me in a thick accent and the third was aggressive and ill-tempered on those rare occasions when he was comprehensible. The matter remains unresolved (I am inclined to leave it that way) and there appears to be no avenue of complaint available. One cannot even avoid this bunch since the companies which use them appear to hand over all their business dealings - conceivably along with their souls - and attempts to telephone them directly are simply routed to Computershare and further anguish.

Like everyone says. A BIG JOKE. Very poorly designed website and NO help when you do get through to a real person. This company needs a makeover for the year 2026.

Should be 0 stars. Almost a month and still cannot add middle name in my portfolio. First they want Id, I send then they want certified ID. Then they say oh, you have error on the form, well why didn't you advise the first time. Now I have resend and wait days again while the market slips. No accountability

Incompetent workers, failed to mention I needed create a whole new account when changing my name. Pretty important detail to miss, my shares were inaccessible for an extra month due to this, as name changes and new account creations take time. When I spoke to the manager David about this, David did not care to help rectify the issue. Transferred my shares out quickly with the use of a broker as I needed to access them quickly.

I have had shares with them for 12 years and sold it recently and they stop my money transfer to Australia to authenticate me. Has taken 10 days so far and they want every personal information from me to release my money. I am not sure they will release my money at all. This is real scam and outdated web based stock trade company. stay away from them.

By far the worst and most dated company out there. I don’t understand how regulators allow them to operate as such. Everything is manual, customer service is horrendous and can’t execute promptly. They heavily rely on postal communication wasting time

Horrible company, scammers wanting to hold your shares for as long as possible by causing as much inconvenience as they can. 1. Every single update you make to your profile requires a code to be sent in the mail which only shows up half the time (they supposedly sent me 4 total letters in total with their ridiculous Personal Access Codes and… Read more

only 2 showed up). This never happens here with the post.

2. After you FINALLY update your details you have to wait another *14 CALENDAR DAYS* to transact or sell your shares which they will state is for security reasons.

3. Then once you finally get past their ridiculous, outdated and excessive amount of steps these thieves charge you $120 AUD just to sell your shares.

4. Customer service is horrible and virtually non-existent.

They justify this garbage by claiming that its for "security reasons" when its really just the company's lack of having a user-friendly security system presumably so they don't have to fork out the money to implement this and to hold your money as long as possible.

I'm surprised large financial insitutions partner with these thieves. I did not even wish to sell my shares but refuse to have any financial sum sitting with this horrible organisation.

As a seasoned Share Holder I have had years of frustration with Computershare with Logon problems that I never been able to overcome, unfortunately many Companies I invest with still deal with them

They are sending me an authentication code, apparently. So I check my phone, my email. No, its coming by MAIL, SNAIL MAIL. Last time they sent me a password reset code, it took so long to arrive, the time to reset my password had expired and I had to start again. I'm going elsewhere, these guys are beyond useless!

Very poor systems in place, keeps saying my verification is incorrect after having to submit the same correct ones twice, I would give a minus 5 if possible

Trying to update my personal information and they keep asking for more and more and more evidence - it’s easier to apply for a passport than update personal details with these lunatics. Why isn’t something done about the appalling service? Im so angry and they have my money. Are you kidding me??????

They dont even deserve any star. So many bad stories. whatever i need to do everything is super hard. All i want is just get rid of shares and wish never have to call them again. Super nightjmare.

This would have to be the worst organisation in providing customer service. Unfortunately you are at the mercy of who the Company selects for their share register. I have waited on the phone for over an hour and they are impossible to contact. No email address on their website and no way of providing feedback to the organisation. Company… Read more

secretaries need to move away from Computershare to a share register that provides customer service to investors. If I could rate a lower score I would.

Painful website to find information. It's set up very counter intuitive and tries to trick you into paying for documents as part of an investor package, for example to download payments and holdings for tax returns. The documents are all in there for free, you just can't find them!