156 reviews
Excellent customer service! Luke Jacobz was professional, responsive and incredibly helpful in resolving our request. The process was smooth and efficient, with a very quick turnaround. Really appreciate the prompt assistance and willingness to help. I highly recommend their services to other businesses looking for reliable, professional support! From DGL HR :) Show reply
Reviews with attachments
Corporate Gift Cards – First Year with dealing with corporate gift cards and the process was quick and easy. Yass was a great help each step of the process. They arrived in a timely manner and our company logo looks incrediable on the card. Thanks again Yass Show reply
BEWARE - Corporate Prepaid Cards does not comply with Australian Consumer Law. Their gift cards are not issued with legal minimum 3 year validity. I was the recipient of a gift card, offered by my employer as part of a Christmas gift in Dec 2023. I have been aware for some years that gift cards must have a minimum 3 year validity, although in… Read more
retrieving the card this year found the expiry date was only 12 months after the date of issue. This was confirmed by checking the card details online.
I contacted Corporate Prepaid Cards to advise them that the expiry is not compliant with the law, and could they please re-activate the card or issue another of equal value. UGC responded referring to exemptions under NSW regulations and indeed acknowledged the card was issued with a 12 month expiry. I obtained and referenced the Treasury Laws Amendment (Gift Cards) Bill 2018 in response which is the national law passed specifically to avoid short validity durations and has an explicit example covering this exact situation, and yet they again refused to acknowledge the legal requirement, citing a business to business transaction as a reason they did not need to comply (again, incorrect).
Their responses were quite blunt and lacking in any willingness to show any serious consideration, and given it is a blatant and greedy disregard of the law, and suspecting they will therefore have taken off with many other customers' money given my situation is not at all unique, I thought a public review was appropriate and will hopefully help others avoid buying from an organisation that seeks to take money from people who know the law and expect products such as these to comply.
Photo of the card, and extract from the bill's explanatory memorandum attached.
Positive reviews
Luke J was very efficient in helping me obtain an account to be able to order cards, he was quick in responding and made sure that everything was set up correctly. He also offered to help show me around the client portal as I am new to using it which was very kind. Would highly recommend!
From the start to the end of the process CPC have been exceptional. Quick response to communications and an easy process to set up our account. The portal has been very easy to navigate. Highly recommend CPC & their incredibly friendly and helpful staff. Show reply
The CPC team is amazing and will help make your projects reality
Negative reviews
Would give a 0 if possible. THEY ARE A SCAM! DO NOT USE THEM! I contacted them for business purposes specifically to use the card for Facebook paid advertising. I made it very clear from the beginning that this was the sole purpose of the card, and their team acknowledged this and said the card 'should' work. After spending $500 setting up the… Read more
card, Facebook does not accept their card as a payment option. I explained the issue to the company and requested assistance, however they refused to provide a refund for the money sitting in the account - not the admin costs.
I have now spent over 6 months trying to resolve the matter, with many of my emails being ignored or I get a generic response saying someone will look into it and then they disappear. Do not trust them, and do not give them your money. I have taken this to ACCC.
Hi Kate, We're sorry to hear you were… Read more
Resend Fee – I’ve had a consistently terrible experience with this company. I send out multiple cards each month, and there are frequent issues with recipients not receiving them. They have a frustrating policy that charges a "resend fee," even when the problem is entirely on Corporate Prepaid's end. To make matters worse, they deduct this fee directly from… Read more
the recipient’s gift card balance! This policy punishes the recipient instead of invoicing the fee to us, the sender. Despite raising this concern, their customer service refuses to waive the fee. I even requested to speak with a manager, as a business that sends out numerous cards each month should have some priority when it comes to waiving such fees, especially when the fault is not on our side. Very disappointing.
Ongoing Customer Support Issue – Out of desperation, I’m turning to an open forum in hopes of getting a response from Corporate Prepaid Cards Despite multiple calls and emails, CPC’s customer care has been completely unresponsive. After spending a significant amount with the company over many months, I expected at least a basic level of support, but my issue has been ignored.… Read more
It’s truly disappointing to see a business fail to follow up on customer concerns.
I hope this message prompts action, as direct communication has led nowhere.
Hi Tomasi, Thank you for your feedback. … Read more (+1 reply)
Recent reviews
Corporate Prepaid Cards provides excellent service every time we work with them. While we are not a regular client, we are always impressed by their attentiveness, professionalism, and willingness to help. Donna and Luke have both been outstanding to deal with, consistently providing prompt support and guidance whenever needed. Their patience and… Read more · 1
step-by-step instructions have been exemplary, making the entire process simple and stress-free. Nothing is ever too much trouble, and their commitment to customer service is truly appreciated. I would not hesitate to recommend Corporate Prepaid Cards to anyone looking for a reliable and customer-focused prepaid card provider.
We use Corporate Prepaid Cards for our incentive programs and have always received great support from the team. The process is simple and customers love the cards. Thanks team!
I have used CPC for many years through multiple businesses. I cannot fault either the business side or the user side. They have been a great way to either reward staff or clients. Show reply
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Great company to work with. The team are very professional. Nikki and Donna are especially outstanding, always going out of their way to provide the best service Show reply
Special mention to Luke and Donna for their assistance in or ordering our Giftcards. Outstanding customer service and exceptional delivery time. I highly recommend if you need to order Giftcards online. Show reply
We have been dealing with Corporate Prepaid Cards for many years. Our account managers have always been super helpful and professional, going above and beyond to help resolve any issues or any any queries we may have. The cards produced always look professional and are very easy for our clients to use Show reply
My account team Natasha Perre, Michelle Kerr and Alex Holroyd look after our account to the highest of standards. They are always available to assist with any enquiries or issues that arise in a timely and professional manner. Show reply
Natasha has been an absolute pleasure to work with! She responds promptly and always finds a solution to any issue. We’re very grateful to have her as our go-to contact for everything card related. Show reply
⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience working with Lisa at Corporate Prepaid Cards. She was extremely helpful, knowledgeable, and lightning-fast in her responses. What stood out most was the time she took to clearly explain everything, both over the phone and via email, which made the whole process seamless and stress-free. It’s rare to come… Read more · 1
across someone who combines professionalism with genuine care, and Lisa delivered both. Corporate Cards, you are very lucky to have such a dedicated and capable team member on board!
I have had a fantastic experience with this company. They are professional, friendly, and completely transparent throughout the process. Their platform is user-friendly and straightforward, making it simple to process gift cards. Training is also provided should it be required. Thank you, Nikki and Donna, it was lovely dealing with you. Highly recommended for anyone looking for a smooth and reliable service. Show reply
Have had a great experience with Corporate Prepaid Cards and their team! They have been communicative and very helpful with the user portal, and we look forward to using these for our own team. Great gift and would highly recommend! Show reply
I had an outstanding experience with Luke, who provided exceptional customer service from start to finish. He came to the office and took the time to walk me through the entire process with patience and clarity, ensuring I fully understood each step. What really stood out was his follow-up—Luke didn’t just disappear after the initial visit. He… Read more · 1
checked in to make sure everything was working perfectly and that we had everything we needed. His professionalism, attentiveness, and genuine dedication to helping made a big impression. Truly top-tier service—thank you, Luke!
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One of the best onboarding experiences I have ever had! Luke from Corporate Prepaid Cards was fast and efficient helping me meet a very quick turnaround time for our client. Luke's customer service was also first class with quick responses and he provided detailed and clear instructions on how to place orders and guides for our participants to use the cards. A great company to work with! Show reply
We love our new corporate prepaid cards! The personalised branding is a great way to stand out and those who have received them so far have commented how great they look. Huge thanks to Luke for explaining everything so well and being so patient with us as we went through the setup process. We couldn't fault the process and are so happy we now have these in use. Thanks from everyone at Adora. Show reply
Yasser & Donna are a pleasure to deal with, very helpful and accommodating. System is easy to use and customers are happy. Show reply
Good product and service. Our company will be using it. Show reply
Great customer service, user friendly site and product, very helpful staff followed up promptly. Show reply
Corporate Prepaid Cards provide an excellent service that helps our business run more smoothly. Their staff are very friendly and accommodating. I would recommend them to anyone looking for a service like this. Show reply
Yass Hadid has been extremely helpful in providing a product that worked really well for us, communicated efficiently and helped us receive the cards within a very short time frame. When we had questions after receiving the cards, we continuously felt supported by Yass. We will definitely be using their services again. Show reply
Fantastic product and great service! Recommend for any business for gifting staff! Show reply
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Hi Ben, Thank you for sharing your… Read more