Crypto.com MCO Visa
Verified36 reviews
For the last 1.5yrs I found the crypto.com card failed on about 65% of online purchases. It is quite annoying. After nearly a week chatting with crypto.com support and escalating a couple times we figured out it may be due to my billing address being different to one I signed up with. It took a couple days for someone to figure out how to change… Read more
my address on their end, but it seems to have fixed the issue. I would highly recommend crypto.com put an option in their App to update your address, I'm sure I'm not their first user that has moved house. This is not the easiest App to navigate or use, you just have to learn where things are, for example, to access Support you need to go to the Settings menu. To deposit crypto, you need to click on "Transfer" (this also doesn't really make sense). Hopefully my frustrations with this card are over.
It's really good i use a few exchanges and this is really great for stakeing your crypto they have a few different forms of stakeing and lots of different tokens highly recommended if you use my referral code you can receive up to 50$ referral code: gmzvbczkuj
There was unauthorised transitions which involves with fraud activities and crypto.com claims the transactions can not be refunded and remain their decisions. They kept to block the card until I agree with their decision.
Reviews with attachments
I used to love my Crypto.Com credit card – Update Feb 2023, crypto.com reduced the rewards on my card, they also changed the amount of money required to get these cards. When I got my card the requirement was 5K CRO (their native token), 2 years later my CRO is worth half of what I paid for it. Now crypto.com want $5,000 for the same card. This shows complete lack of faith in their own… Read more
token, by tying the cost of their card to a fiscal dollar, and I find that pretty sniveling. However, the card is still useful so I'll leave my old review from 2 years ago below as some of it is still relevant.
I applied for my card in late October 2020 and received it in early February 2021.
Before I received the card I was feeling discouraged, but held off giving any bad reviews until I actually received the card. I asked support several times when I would get my card, but they couldn't tell me, the support was always fast and courteous, but the card arrival issue was really wearing on me. On top of that, the CRO I had staked to get my card was falling in value.
When the card finally arrived, I tried it out and all my reservations changed into excitement. Soon after the price of CRO went up and I went into profit. I put some ETH & BTC on the card app as a spending account, and went shopping, did my weekly supermarket shop, bought some clothes, went out to lunch and dinner, got my free Netflix, and after that my balance was higher than before I went spending, mostly due to ETH & BTC increasing in value during that time, but also CRO, and of course the cash-back you get for most spending transactions.
The ease of use of the app is top notch once you've done it a few times you can top up your card in under a minute. Even though my experience was negative to begin with, I'm still giving this 5 stars as it is hands down the best credit card I have ever had, and this is also ground breaking use case for crypto, allowing me to spend my crypto whenever I want, where ever I want, and right now I can't think of many ways to make this any better.
Love my Cro Card – After reading the bad reviews it makes me laugh. If your sending emails for customer service that’s complete stupidity. The app has a direct chat to customer service that’s very easy to use and quick to respond. Next we have a bad review for a taxable event for every purchase lol. I guess if your constantly selling your rewards then it could… Read more
happen. For most of us we deposit fiat from our bank on the card then spend our fiat. Then along comes the rewards in Cro… I save that for a long term investment so when the day comes when I cash out my spendings for a few years and it’s gained a lot in value . I’ll have no problem paying a tax when my 3% cash back has 10x its value.
No on to the good things I like the metal card is bad $&@. The value of me having full control if I ever end up in a bind and I need to spend all my crypto I’ve saved I can with in seconds compared to waiting for an exchange to deposit my money. The interest I get on my rewards is insane compared to my normal junk ATM.
Cro is the future peeps I promise you won’t want to look back in a few years and wished you would of gotten one.
EXTREMELY LUCRATIVE CARD – where else can you get a card with up to 8% cashback? on ALL spend? I have the Icy white, and 5% rewards on every purchase beats out any and every credit card I've ever owned. AMAZING customer support, and amazing product. A+
Positive reviews
Thanks to ExpressHacker Group. You guys are the greatest – I attempted to put my savings in a forex broker's transaction during the Pandemic. Since then, I've been attempting to withdraw my savings and have been requested to pay fees and taxes each time. On June 30 of last month, I learned that it was all a hoax, and I have already lost $148,000. ExpressHacker99 was recommended to me by a friend who is… Read more
quite knowledgeable about the internet. I sent them an email, and they requested that we communicate over WhatsApp. I followed their instructions. After 32 hours of contacting ExpressHacker99, I received a notification on my phone that my funds had been returned in full and without any stories. I am writing this because a large number of people have reported being scammed online while attempting to retrieve their money. Reach them via their email expresshacker99@gmailcom.
DIGITAL RECOVERY – I was unlucky enough to fall victim to a cryptocurrency scam recently, but RECOVERY HACKER 101 outstanding service helped me retrieve most of my lost money. They even provided me with timely updates along the process and assisted me in receiving quick results in a matter of days! Their platform is effective and simple to use! I suggest them to… Read more
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Great for beginners... but – This review is broken up into a number of different sections that will give the user (you) to use your preferred browser's "Find on page" function to skip to the area of interest. [The Summary] [The Product] [The Pros(+) vs Cons(-)] [The Final Thoughts] [The Summary] Having to have tried several different Exchanges, I would say that this one… Read more
does meet my requirements. As there is a larger presence or rather a larger exposure to cryptocurrencies that you don't get from a locally-based exchange as opposed to Crypto.com.
I use this daily as much as I use for my locally-based exchange.
I specifically use the wallet application and I am confident and competent in using it without having to feel ashamed or concerned in not knowing what I am doing.
[The Product] Crypto.com Wallet and Defi-Wallet - compatible with all operating systems include smart and portal devices
[The Pros(+)] - Can use a credit / debit card to purchase - Can use a direct banking institution (although limited to European banking institutions) - Can accrue mission points, allowing you to access interesting purchases - Can set up a credit card within the application and obtain reward benefits from its use - Can do staking to earn an additional amount, however there is an issue - Crypto.com provides invaluable support to get you through in difficult times when trying to navigate the application or via their many products and services - many different forms of security authentication and can have multiple set up so that if one fails, it is still secure - transferring tokens from one exchange to another is easy after satisfying multiple security factors
[The Cons(-)] - Exuberant transactional fees - Buyer/Seller beware - Exchange rates of currencies shown is significantly higher than those on other exchanges you are use to which means your purchase power is lowered and you pay more in fees - The special purchase programs on offer, takes 90 days to see the bonuses added to your wallet - Earning additional interest on staking, locks a certain amount of tokens you have where you can't access it until a certain period of time. Just like a term-deposit.
[The Final Thoughts] I don't have any issues with this service offering other than transaction fees which I am rather annoyed with. My experiences so far in 2023, have found that one token after transferring, costed me about $100 in fees. Not very impressed, but that is one major negative aspect that I have to be mindful when conducting transfers.
So is it for you? I think it is worth having a look at, especially if you are the sort of person, who has better things to do other than being confused and lost navigating a product offering that doesn't monitor and manage your finances, nor offer extreme security measures and assistance where it is needed. Then quit what ever you're using right now and give this one a shot.
Mindful that you weigh up the pros and cons first and especially do your own thorough research before making a commitment.
Thank you.
Negative reviews
AVOID AT ALL COSTS – RIP OFF!! Poor customer service. Won’t honour rewards as stated. Hidden charges. Customer service impossible to deal with. You will guaranteed to lose money getting the card
Dreadful Crypto platform!! – I opened an account with crypto.com to accumulate coins on a medium to long term duration. After having bought the first lot of ETH coins with fund from my wait wallet, I wanted to transfer the coins to my personal wallet for safe keeping. That was the start of a huge problem. I was surprised when my first withdrawal was cancelled. Thinking that… Read more
it was a preventive measure against scam, I contacted their Support team to clarify that the transaction was legitimate and explained that all I wanted was to transfer my ETH coins to my personal wallet. Unfortunately, that went to deaf ears. All my repeated withdrawals were also cancelled with no explanation. That was in spite of the assurance from their Support team or escalation of the matter to their so-called specialists. The repeated cancellations have completely nullified my confidence and defeated the main purpose of opening an account with them. After four days of futile attempts, I gave up, withdrew my money and close the account. After such a dreadful experience, I will NEVER recommend crypto.com to anyone! Just stay clear of this platform!
Low fees mean nothing if the CRO token falls – Avoid this platform. The idea is you take on CRO and get low fees a card and other financial benefits. The truth is the CRO token is plentiful, much of it held by them and they are selling it off, keeping it low to pay there exhorbitant costs. My CRO went from A$1 (2021) to A$0.10 (2022) and when Bitcoin went ATH (2024) it barely doubled back to… Read more
A$0.20. Better off paying the fees on transactions which on reputable platforms is not too much. I tried to use customer support a few times and it was all pay pay PAY, when you could get a hold of someone. The app was full of flashy stuff that mostly gives you nothing and they SPAM you agressively. Finally when I wanted out it was a 29Day waiting period even though they had my money for 3 years.
Recent reviews
Hidden fees – The platform displays your “unrealised profit” and this may lead you to believe that’s your profit but it’s not….. far more fees exist …. When you enquire with crypto.com what fees there are you get no response
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Absolutely terrible, best stay away – Terrible customer service. My card stopped working and they say there's nothing wrong with it. Claim they can't see any errors, yet every merchant site errors. As per usual, the customer service is the worst. Kind reminder why I left this company a few yrs ago. The last few dollars left on the card they can keep, not even worth the hassle. Be warned, stay away
Misleading and Fraudulent Platform! – This Cripto.com is a misleading and fraudulent cripto exchange platform. Their fees are so high, they can even charge you 20% in fees, which is not what their website fees info says.
Crypto.com are criminals. They extort money from you – I have just had crypto mis-placed (stolen) by crypto.com. They can restore it to me for a price. If I don't pay I won't get my crypto back. This is criminal activity, pure extortion.
Exorbitant fees and no transparency – Withdrawed 0.0006 BTC but had to add 0.006 to reach the limit only to realise the withdrawal fee was 0.0006. No refund or gesture from customer care
Exit and top up fees halted my CRO Visa application in its tracks – I initially thought the Midnight Blue Crypto.com Visa debit card would give me a chance to test run a crypto card for free. But when I read the Product Disclosure Statement (PDS) I see that it is not free - $10 fee to close the Midnight Blue card account, $70 for other cards - $5 per month fee after 12 months inactivity So it will cost to exit… Read more
the card - therefore not free to test run it. Also the Top-Up Fee to the Debit card of 1% puts me off (in the Help article). These fees are what stopped me in my tracks in progressing my application. Also $70 to later upgrade (in the PDS) is also a deal breaker for me. I would have liked to have discovered about the method used to set conversion rates into A$ from my crypto when I top up the card. I wonder if it a fair market rate conversion at the time or a bit of a rip-off rate? There are conflicting details of fees between the PDS and the help: https://help.crypto.com/en/articles/5966390-crypto-com-visa-card-fees-and-limits-australia-including-new-zealand-residents-holding-australia-issued-cards
No refunds provided. High fees. Not recommended – High fees and no refunds. Avoid using Crypto com. It takes 4 days also to withdrawal. Once again fees are incredibly high. And or though service is prompt this is not recommended.
Simply SCAM AVOID!!! – Impossible to withdraw money from Fiat wallet!! After successful set up 2-FA on my account they blocked and it is mean cannot withdraw money ever from my account. I had four days emailing them about this problem but they provided nothing the different screenshots what I have to do to get my money!! They system is totally bogus and and hold back… Read more
any money I want to withdraw in their pocket (system) !! The rule is the money cannot withdraw from Fiat wallet if the 2-FA is not enabled, it is clear!! After the right setting I was go back on my 2-FA account to check and I saw it frozen and the toggles cannot moveable at all. I was complaining many times and they even not answer about the main issue, even they blocked the “customer help” live chat on my account.I am very sure this App is not legit and they are scammers!! Also I was blogged my problem on US investment blog site and people there has the same withdrawal problems with this company! Please everyone who has the same frustrations and problems try to get help soon as possible to get them track down!! They hacking many financial Apps in Australia, they locate in EU and Greek!! Please report them if you have any issue on : scamwatch.org If you don’t want to lose your all money than stay away from this Crypto. com App (fake company)!! Here is how looks like the blocked 2-FA !!!
Extremely Poor Service and SCAM – Extremely Poor Customer Experience - Loss of $$$$$ I am absolutely disgusted and annoyed at this company, that is surprisingly one of the biggest companies in terms of market cap. There is a bunch of kids at the other end copying and pasting the same response each time. I have switched my phone, and now I wish I had not. I can not login into my… Read more
account, because I need to verify myself.
GOD! the verification process is so bad. I have more than $20k and I can not access it. They won't tell me why or anything, but just one thing, they demand you take a video with your full name, today's date and a unique code that they give you in the email. They give you 15 minutes to shoot the video email them. Then they say we have forwarded your vidoe to another department for verification. Then they say your video was not approved, so you need to record and send another video in 15 minutes. This keeps happening.
When I asked for a reason, they don't give you reasons, but that your video was not approved, please send a new one. No matter how perfect you make it they just say no that is not suitable. It is a total and utter con job!
STAY AWAY!
I AM A BIG FAN – No t sure why bad reviews I have found the total opposite, Great customer service and the rates are the best out there. Card is super easy to use and pays me brilliant rewards. I have nothing but good things to say. Maybe so many have jumped on board recent times due to mass adoption. Easy 5 stars from me. Charts are great and up to date and… Read more
every time I have contacted customer service to ask a couple simple questions & they have been very helpful. Fastest growing exchange out there so someones wrong & they offer $250,000 US Insurance for free worldwide !
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Customer service nightmare – It takes a lot to make me write a review. I'll spare you the details and the pain and just say that I have never experienced a more poorly run company than these guys. Product may be ok it's just not worth it. They took six full months to approve my visa card, and never gave me any of the promised benefits. Beyond ridiculous, stay away.
Complete and Utter Hoax - BEWARE! – Seriously, do not whatever you do use crypto.com it is a massive scam and a complete hoax. You put money in and can never ever get it back. They have every excuse not to answer questions. They demand you take a selfie with your name, date and their web address. And no matter how perfect you make it they just say no that is not suitable. It is a total and utter con job! Show details
Cro card is amazing – Ordered the card and can now spend my crypto. The only thing is that some sites don’t take prepaid cards so that is the only thing. We love this card and their service is good to
Excellent – This company has a lot on their plates from the demand on there cards. The app is easy to use and everything I wish people where a bit patient with the company because it's still pretty small compared to big banks but they are excellent in the customer service. Negative side is that it takes time to get the cards because of the wait list. Show details
Card Upgrade – Found it impossible to upgrade my Metal Visa Debit Card issued by Crypto.com Unacceptable 'customer service' consisting of over ten emails back and forth before simply giving up. Was initially told I would be charged AUD50, the chat begins in the CRO app but transpired to emails. After I agreed to the charge I was told to reply to them in the… Read more
app to prove it was me.
I complied with above, but a different agent replied, he told me the price would be AUD70, I told him I was already told AUD50 and I agreed to that fee, I even supplied a screenshot of the one day old email which stated AUD50, he would not budge. After several emails I told him their website say SGD50 which equates to about AUD50. He replied "yes you can pay with SGD50 instead of AUD70"..... Seriously? I tell him I'll top up the card with SGD50, he tells me to send him an email once that's done.
So I top my card up with SGD50 as requested then email him. He then says I need to verbally agree to the charge, I comply, he tells me to do this in the app not over email, I comply, I then get asked to confirm my address, I comply, then get asked for proof of address no older than 90 days.
It's the same address I've already done this for.
At this point I'm starting to think they're taking the p***, and I have given up.
[REAL REVIEW]: Crypto.com been around for years & great! – Mar 2022 Update: Still perfect & 100% recommend anyone who wants to start low risk into the crypto world! Everyone doing bad reviews… i see a pattern of people not understanding blockchain and platforms. If you use other exchanges, wallets, you'll get CRO’s platform easy with no issues. It’s good staking strategy using the Visa card! YOU CAN… Read more
PAYID FROM BANKS (eg CBA) TO THE ACCOUNT IN AUD. AND TOP YOUR CARD WITH AUD (no fees). please go enjoy a couple drinks at your bar tapping your CRO card..... why is everyone having issues? It's legit, I paid my car insurance, home renovation with it. BOY I LOVE THE REWARDS, it's good stuff
You still pay monthly Spotify and Netflix subscription, you have money on the card. They deduct the subscription fee & reimburse you the equivalent amount in CRO currency (just hodl it). So in theory you pay your subscription still but they give you free amount in tokens lol.... pretty cheeky but I can live with that.
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I’ve noticed most reviews that are mainly negative are really around personal user experience… The platform is perfect, you can trade, hold, earn & use the Visa card with cashback.
I live in Australia, I haven’t receive my card yet. BUT you can still do everything online perfectly… got all my cashback rewards from online Christmas shopping ;)
Ppl having issues with hidden fees, transaction issues… it’s about your workarounds… When you have additional external wallets (find the ones with ZERO or low gas fees on transfer). It’s not that serious… I can move all assets on and off CRO platform with no issues. You top up your card with AUD directly from bank... so no you don't have to sell CRO to do purchases... no ATO issues, I've done tax yearly. Not a problem
Very Important Fact You Don't Know About This Card – Consumers don't realize this card along with many of the variants coming on the market are hiding one extremely important detail. Come tax time any purchases you made will be TAXED assuming your digital assets have climbed in value. That's because the business model they have is to sell your digital assets to convert to fiat in order to pay for… Read more
your transaction. That will trigger a CGT event and is NOT how the rich play the game.
The smart thing to do would be to borrow against your digital assets to use for payments similar to borrowing against your home's equity. Not only do you avoid a tax event you get to keep your digital assets. The only company I'm aware of that allows this in their proposed credit card is Nexo but as it is a complex model they haven't rushed out to release a card as yet. I would still use Crypo.com only to earn the high interest they offer.
Never received the card – I applied for the card in January/2021 by staking for 6 months, however I never received the card. I contacted customer support about 6 months ago and they said they were experiencing high demand of new cards, and now after almost one year still the same excuse. This is not a legit app, its a scam. Show details
Never received any card for months – I have applied this card like 2 months ago..when the application was signed it said 3-7 business days..here we are now, no sign me getting the card anytime soon..funny thing is support team admit that sometimes I might not get it even within 6 months and by the time i can unstake the 500 dollars bond, before that they say no way i can get the bond money back even they do not send me the card..isn’t this a sacm?
Hidden Charges and hold your withdrawals – Seriously 4 business days to withdraw my money... Crypto.com are slower than traditional bank to withdraw money into bank account. Biggest scam has hidden charges when you buy or sell. Worst experience ever! Stay away every one.
Most competitive product I have used – I have been following this project since 2017, received the singapore issued card in late 2019 and was able to use it overseas for a month while abroad. Hands down the best foreign exchange card with near 0% exchange rate fees. Longekey is great, everything they promise is delivered. I have free netflix, spotify and amazon prime thanks to this… Read more
card.
I have fast customer service as I am a private member (icy white).
I cannot find a more competitive product. This is the only card I use now. Although there are a few cashback restrictions such as utility bills and healthy insurance, these are not eligible for the cashback rewards but for grocery and other spending I always use this card to get 5% discount.
The product and team still have much to improve, there is no rolling balance feature and the company needs to work on communicating updates properly. I would recommend this to friends and family however with caution as they are a new company and things can change suddenly. However if the core concepts and rewards do not change I cannot see myself using another card.
Worth it for the free crypto and the card that can use the crypto to spend anywhere plus the card is a fancy and metal – Sign up is a bit slow but still easy. The card has different tiers for rewards but you can start with almost nothing. The benefits of the card is great, The app works great and is simple to use. There is also staking options for bonus interest rates (way better than bank rates) Compounding effect is faster than drip on stocks. For a sign up… Read more
bonus use my referal code [Code Removed] or use [Link Removed] update 24/7 I signed up on the app and discovered the website is technically different but you can join them under the same sign in and transfer between the for free. i am on the ruby card, if you pay for a spotify account with this card they reimburse you that amount in crypto so i am saving crypto by having a spotify account. if you go up a tier you can do the same with netfliks. highly recommend
Fees are too high – Fees are too high. Their fees are somewhere around 20% which is too high. Other platforms fees are around 1%.
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