Decline in Product Quality - Stainless Steel Cyclone Bulb Trowel
Recently lost track of a much loved Cyclone bulb trowel that I had been using for the best part of 10 years in my large woodland garden - it was a ripper and so adaptable for general garden use; really tough even with small rocks and stones. After several weeks of despair at not being able to locate it I purchased a replacement one -
https://www.cyclone.com.au/product/gardening-tools/hand-tools/bulb-trowel/ - which appeared to be identical from a local Bunnings store.
How thoroughly disappointing to discover that the quality of the repla...cement was not nearly as good. The steel began to bend near the connection point with the wooden handle almost immediately. It was only being used to dig loamy soil that was still wet after rain. It even struggled with damp compost that had accumulated in a rotted tree stump I was planting out. Cyclone used to be a highly reputable Australian brand on which one could rely. It looks like it’s production standards have been dropped to meet a low price point on this item. Given my recent experience and that of others posting here with various tools, Cyclone Is unlikely to be among my top choices anymore. I am happy to pay more for decent quality even if it means ordering from a manufacturer somewhere like UK or USA if there is nothing better from an Australian company. The new trowel will only ever be suitable for use with light / dry media that is very friable. I hope more than ever that I find my old one.
Soft as Butter
Bought a Cyclone Crow Bar and started using it to lift 30 mm concrete to pick up by hand and put in a trailer after the first couple I noticed a curve in the lower end of the bar I thought I must have bought it like that and proceeded to complete my task. I lifted a couple more and looked at the bar and sure enough it was bent further , what happened to the steel it was like butter. So disappointed at the quality of a company I have relied on for all my out door products. Looks like a rethink on that.
Steel Blade is Not Steel
The heavy duty anbil loppers blade snapped and I cant find a spare either so rang and got how old are they I don't know how old they are who bothers with birthdays for a stupid tool, anyway they say they are steel blades well if they were steel they would bend not snap so they are notsteel blades they must be cast iron blades because that's what snaps, lying to us or they just have no idea what they are made from and just guess plus they are probably made in china anyway. Steel does not snap it bends and can be straightened. How useless to not provide spare blades. Help us fight fake reviews, well cyclone should stop gibing fake reviews of what their tools are made from.
- Verified customer
Excellent Customer Service and Warranty
A couple of years ago I bought a Cyclone Aussie made shovel from Bunnings. Within 6 months it started developing and crack in the steel section. I took it back to Bunnings but they asked for the receipt, which i no longer had. Over time, the crack grew. I decided to contact Cyclone the other day and advise them of the situation -- they immediately emailed back stating they would honor the warranty and to take the shovel back to Bunnings with their email to swap over. A great Aussie business with excellent customer support.
Outstanding quality and customer service
Great spade, used for 10 years without an issue. Then moved to Canberra and the clay soils resulted in a snapped handle. No receipt but no issue with replacement under lifetime warranty. Unbelievable! Cyclone you've created a fanboi!!
Cyclone 2KG Supersplitter -- wood splitting axe. Surprisingly high-quality at fraction of price of Euro equivalents.
Needed firewood splitter for small, ancient wood heater/stove. Perfect for the job. Quality (handle, balance) feels like an expensive Swedish axe but cost me $69 not $699! Hybrid tools like this have never worked for me, but this is one is a champ. Easy to handle, well balanced curved thin (just right) handle. Effective hybrid cutting head really surprised me -- straight through Jarrah and then works like a much heavier maul/splitter. My only criticism -- overstrike collar is essential with any long handled axe...why would Cyclone make this c...lassy product and then only offer a junk $5 over strike protector (optional extra), which doesn't even fit properly?! I modified one so problem solved, but would have paid an extra $15 to have one included and fitted. Otherwise, excellent tool.
A blade broke on a pair of 6 month old loppers I asked for a new blade under warrant ( lifetime)
Their answer- Unfortunately that model is discontinued and we don’t have any more replacement blades for them.- so how can you service lifetime warranty. they also told me "There may be another brand that makes them or you could replace with the bypass style loppers we sell in Bunnings."
After posing the question they the responded with -Snapped blades are caused by user error or wear and tear.
I replied with- a manufacturing fault can appear in any item , so your comment is not correct
Seems the cyclone as getting like the rest as they used to be pro active
They'll only get my hard earned $$$ once not twice
Cheaply made. Broke within a week. Poor quality wood used for shaft.
I bought a half moon lawn edger. Looks much like a shovel. Shaft compltely splintered split and shattered at the base where it joined the metal part when applying minimal force. In fact the way it broke looked like it was not even a solid piece of wood. Got a refund but honestly this is so cheaply made and light weight. Keep your invoice. You might need it. And their website does not even load.
Buy once and never replace
Good quality tools made the way they should be.
Hopefully they retain the quality and customer service and won't go down the cheap disposable Chinese rubbish that is flooding the market.
I also had a faulty lawn aerator which was welded bent, and they were extremely helpful. Thanks. Will buy again.
- Verified customer
CYCLONE Tools : Service in a world where service no longer exists
I bought a Cyclone Heavy Duty Ratchet Lopper a number of years ago. I have to admit I tend to push them to the limit cutting anything up to 50mm diameter. The other day I managed to take a chunk out of the blade when I was cutting some dry branches. I checked on line looking for replacement blades; Nothing to be found!!!
I contacted Cyclone via their website to see where I could buy a new blade. I got a quick response asking me to send photos of the lopper so they could identify what blade I needed. No talk of cost. I sent them the photos.
Within 3 days I had a new blade - No charge / no cost / no questions about having the receipt!
Do yourself a favour and buy CYCLONE tools. They have won me over!
Gold Standard for Garden Tools
Cyclone tools are a staple in my family with my dad and grand farther insisting on buying Australian made. Many years ago (roughly ten years) I bought a standard post hole shovel. I am no landscaper so this is just a general household tool for camping and gardening. I have not seen any cyclone product fail. After ten years of service, I found a hairline crack in the steel neck of the shovel. I thought it was worth a shot to claim the warranty.
Sent in an email, and received a reply the following morning. I replied with a photo of the crack and without hesitation, and a replacement was posted to me.
You will only find green garden tools in my shed.
Disappointed-Dutch Hoe Product Code: 632402
Disappointed-not good enough in my opinion.
Bought one of these the other day at a retailer and after 5 minutes use steel head loosened. It's no wonder-poor design-one ! (ungalvanised !) screw through head into very light duty timber handle which wouldn't take much to break. One screw ! They're joking surely-and not even galvanised-beggars belief given their past history and reputation. What's happened ?-perhaps they're being run by the bean counters now like many others to save a few cents on an extra screw and some galvanising. Won't do their reputation much good methinks
Thank you Cyclone
I had a pair of pruners that unexpectedly fell apart during use after only a couple of years. I contacted the manufacturer and sent in some photos; without hesitation they replaced them with a top of the range pruner. Really impressive Cyclone, I will buy your products again and recommend you to others.
Some years ago I purchased a pair of Hedge Clippers (shears) made in Australia Cyclone branded, which have performed very well until the main rivet failed a few weeks ago. I remembered that the product claimed a "lifetime Warranty"
On contacting Cyclone, the requested a photo of the failure, and one inspected, supplied free of cost a replacement product.
This is excellent service & PR by Cyclone & I would highly recommend their products which are available at most good hardware stores.
Questions & Answers
I have got a pair off garden hedges that the handle with the snapped can I get them fixed or replacement
I have a cyclone shovel with a broken wooden handle! Is this covered by their lifetime guarantee. Regards Ray
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