Cyclone still have core quality - generally speaking, the locally made tools - but have expanded their product line to include "budget" versions and "lifestyle" tools. The problem is knowing which is which, and paying a premium for the Cyclone name, on those tools that don't have the traditional Cyclone quality, but are stocked by Bunnings. The… Read more
stainless-steel garden fork is a classic case of a rubbish tool leveraging the Cyclone name, while the heavy-duty carbon-steel still remains available, if you can find it, and can afford it.
Cyclone is an Australian brand which they should be embarrassed about .. there is no strength in their tools anymore. Take a look at the photo - bent tines and snapped handle. Always kept out of the weather. Put a bit of leverage load on it and it snaps at the metal. Low quality cr#p.
I have bought three Cyclone Hand Weeders over the last few years. The last two I have returned and the first one sits unused in a box. The leverage part of all three have bent with use. The metal used for this leverage part is so thin that any… Read more
pressure applied to the tool, on hard ground or on tough weeds, means that it bends as it can't take the pressure. I have one purchased many, many years ago and the metal lever part is three times as thick and as good as the day that I purchased it.
Follow-up · I gave up on Cyclone weeders and others. Am sticking to my old faithful. The ground was hard, but even in softer ground, I had the same issues. I've been digging out Parramatta grass and Giant Paspalum that have come into the yard. I'm also doing a council embankment, on the corner of our block, that they haven't maintained in 10 years since recent highway works were done, which is full of dried clay and rocks.
Reviews with attachments
Garden fork snapped – Bought a cyclone garden fork 15 month ago. Hardly used it. While digging out some sweet potatoes in very soft soil, the fork snapped Show details
Rubbish steel shovels – Two shovels out of 2 cracked badly at the same spot. The steel they use is rubbish. Only used lightly to dig a few holes in my garden.
Poor quality – Cyclone stainless steel garden fork. Purchased the fork over 18 months ago with very little use and it just snapped while turning over the garden. Steel seems very thin at the most vulnerable spot. Will not purchase another. Show details
No spares, no warranty – I'm afraid have to add myself to the "disgruntled" list of Cyclone customers (make that "previous" cusomters). On two counts: 1) When my lopper blade snapped, they couldn't supply any spares, and advised me to look for "generic" replacement parts - really! That alone is reason enough to steer clear of Cyclone in future. 2) They wouldn't entertain… Read more
honouring their "lifetime warranty" without a receipt or bank statement. (Who keeps receipts for that sort of thing?). And even then they weren't interested - they wanted me to take the item and receipt back to Bunnings (or wherever I got it from, which of course I couldn't remember). The fact that I own it and it's broken should be enough to demonstrate that it hasn't in fact lasted for my whole life. Just imagine the glowing reputation they would get if they simply replaced the unit in cases like this. People like me would then use no other product and would extol their virtues to everyone we knew. The only positive from this experience is how efficiently and rapidly they responded to my emails, even if it was only to tell me, politely enough, that they weren't going to help me. NOTE: The low star rating was not for the product itself, which worked well enough until it broke. Rather it was because of (1) and (2) above. UPDATE: They just got back to me with further info - namely that after searching their archives for info about my model, they found that it pre-dates lifetime warranty, and only has 5 year warranty. But it doesn't change what their response was before that became apparent. All that aside, point (1) above is still a deal breaker for me. At $60+ for the current model of this type of pruner, it's not exactly a "consumable" item, and to not supply spares for worn or broken parts is unacceptable.
Positive reviews
30 years of use – I bought a Cyclone "Shifting Shovel" 30 years ago and have moved many cubic meters of soil, gravel and sand with it since then. The handle split last week and I am about to test the lifetime warranty and see if it will be replaced/repaired by Cyclone. In my opinion, 30 years between failures is not too bad. Show details
Cyclonr gloves are great! – ive used cheaper gloves before and there ruined after one use . went with cyclone gloves instead and i have used them a few times. i can tell there good quality , will buy another pair for my neihgbour Show details
Excellent Customer Service and Warranty – A couple of years ago I bought a Cyclone Aussie made shovel from Bunnings. Within 6 months it started developing and crack in the steel section. I took it back to Bunnings but they asked for the receipt, which i no longer had. Over time, the crack grew. I decided to contact Cyclone the other day and advise them of the situation -- they immediately… Read more
emailed back stating they would honor the warranty and to take the shovel back to Bunnings with their email to swap over. A great Aussie business with excellent customer support.
Negative reviews
Cyclone 590 shears.........rubbish! – Had a pair of 590 hedge shears. From the onset, the handles kept slipping off the frame or the side stoppers kept slipping. Gave up putting them back on so into the bin they went. Bought a set of Fiskars and haven't looked back. Show details
This item " Lawn aerator" is a piece of crap – The problem with this tool is it doesn't work. All the soil does is compact in the tubes and just smashes holes in the ground and compacts the soil around them Again I will say poor design and a rip off. Regards Disgruntled. Show details
TELESCOPIC QUICK-PULL™ TREE PRUNER – was good initially, but after a very short period of work the rivets (low-quality aluminum) started to spread, causing eop to slip in next to rollers and jam and also caused the roller to delaminate and fail Not repairable not good enough Show details
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Recent reviews
Quality has disappeared – I bought a Cyclone garden fork based on the Cyclone name two years ago. Lifetime warranty... After using it twice, one of the prongs broke! A few days later two others "snapped" off. It was such poor quality steel. I emailed the company with photos and included the sticker... lifetime guarantee... no luck. No receipt, no service. Never again. Show details
So much for lifetime guarantee!! – Small spade with long wooden handle. The handle snapped in half. We assumed the Lifetime Guarantee would come into play. But Cyclone make it too difficult to claim - after two years we were unable to find the Bunnings receipt. Given the handle still has the Cyclone label but the company still would not live up to the lifetime guarantee. We will not buy products again from a company that does not honour its guarantee. Show details
handle broke – Plastic handle on the garden fork cracked and broke. Plastic handle! (what was I thinking). I have since bought an 'all metal' garden fork by a different brand. Won't be buying Cyclone ever again Show details
Useless lifetime warranty – Owned a long handled square mouth shovel for nearly a decade and the blade shattered unexpectedly on a hot day. Cyclone denied their lifetime warranty and refused to state a reason. Show details
Unable to purchase a replacement blade – Very disappointed to be told I am unable to purchase a replacement saw blade for my Cyclone 3.2m Telescopic Pruning Saw. Cyclone advertise a lifetime guarantee yet cannot provide the blade! Show details
Poor Quality – I've bought a few tools from them over the years and they are very poor quality. The garden edger I got from them would not cut though butter. Heads fall off handles, that sort of thing. Show details
Rubbish – was given a Cyclone Kneeling/ sitting garden stool, used it 6 times max, when foam centre dropped out injuring my knee. I am 79 years of age and weigh 60kgs, ! Phoned Cyclone and very apologetic, but will do nothing without a receipt! The person who gave it to me is now deceased, so no hope of that. This item should never have been… Read more
placed on the market as it will not perform the task it was intended for. Perhaps the Consumer watch dog will be interested in such rip offs ???
Absolute rubbish garden tools! – I used to buy Cyclone garden tools, as they were excellent quality. But not anymore, as I have had several broken tools. I bought a new spade with a plastic handle, not long after it snapped. I was send a new handle in the mail, which was good customer service. Then I bought 2 garden shears. A small one, and a medium one. They lasted just over 1… Read more
year. Luckily I saved the receipts, so I could get my money back from Bunnings. Goodbye to Cyclone tools.
used it once, blades rusted and no longer cuts grass – Used it once. Worked Brilliantly and loved it. Couple of months later, went to use it again, the blades had rusted, and it will not CUT the grass. It grabs and you have to pull. Show details
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Terrible quality, buy something else – Bottom line up front - terrible quality and will likely break within minutes of first use. Buy something else. Detail - I purchased these shears from Bunnings. They were the more expensive of two options but Cyclone was a name brand that I was familiar with so decided to spend more money for perceived ‘better quality’. I returned home and… Read more
started using the shears to trim the grass abutting my pool surrounds. I didn’t get to complete one metre of trimming before the metal knuckle tore through the plastic receiver/retainer and the shears fell apart. They can no longer be used. Thank goodness they have a lifetime guarantee, mine lasted minutes. I wish I’d read the reviews here before I made my purchase (of something else).
Very poor quality – Like some of the other reviews, they lasted a few uses until the plastic split. Not fit for purpose, ended up finishing my lawn edge with a pair of scissors! Very poor quality, seems to be the way now with Cyclone equipment in general. Show details
Hand grass shears – Purchased these at Christmas from Bunnings and have now used 3 times...well almost. Complete rubbish. Today they literally fell apart in my hand while using them. My bad for not keeping the receipt but would not recommend them to anyone. Show details
Disappointing quality from Cyclone – I own a couple of long handled spades made by Cyclone and they continue to amaze me at their performance. They’ve been worked hard and show virtually no wear. Can’t fault them. So, I expected something similar from a Courtyard Weeder that I bought. The handle looked similar to my spades handles and the weeder blade was the same colour so I… Read more
mistakenly thought it would be made from the same steel as my spades - wrong; big time. I’ll start with the handle. It’s comfortable to hold but it’s too short. Because it’s short, the blade hits the ground at the wrong angle and here’s the other issue. Because the blade is hitting the ground incorrectly, the extremely weak metal simply bends and becomes totally useless. I can actually straighten the blade with my hands and I’m no strongman. I was only asking light work from this tool. It was not till later on that I removed the price tag from the handle only to find that the weeder was made in China. I feel really let down by Cyclone; so much so that I started Googling and found a toolmaker in Victoria who sells hand made garden tools for about 30% more. This is not the place to comment on those tools other than to say I won’t be buying Cyclone again which is a big shame but an important lesson learned.
Cyclone Weeder - (short term review but) so far works well – Caveat .. I haven't had it for long so I can't comment on any quality issues. I bought this along with an el-cheapo version that looks very similar (but was half the price) from Bunnings. The Cyclone weeder works exceptionally well and feels balanced in use. It requires usually only the one placement to get the weed out. The cheaper version I… Read more
thought would duplicate it turned out to be much less able. Specifically it twists in use, and it doesn't have enough leverage to lift the weed out without multiple repositions. It's not much better than using a trowel for the same job.
Some tools just feel right and just work as they should. The el-cheapo version made me realise that the Cyclone model is one of those that "just work".
Decline in Product Quality - Stainless Steel Cyclone Bulb Trowel – Recently lost track of a much loved Cyclone bulb trowel that I had been using for the best part of 10 years in my large woodland garden - it was a ripper and so adaptable for general garden use; really tough even with small rocks and stones. After several weeks of despair at not being able to locate it I purchased a replacement one - … Read more
https://www.cyclone.com.au/product/gardening-tools/hand-tools/bulb-trowel/ - which appeared to be identical from a local Bunnings store.
How thoroughly disappointing to discover that the quality of the replacement was not nearly as good. The steel began to bend near the connection point with the wooden handle almost immediately. It was only being used to dig loamy soil that was still wet after rain. It even struggled with damp compost that had accumulated in a rotted tree stump I was planting out.
Cyclone used to be a highly reputable Australian brand on which one could rely. It looks like it’s production standards have been dropped to meet a low price point on this item. Given my recent experience and that of others posting here with various tools, Cyclone Is unlikely to be among my top choices anymore. I am happy to pay more for decent quality even if it means ordering from a manufacturer somewhere like UK or USA if there is nothing better from an Australian company.
The new trowel will only ever be suitable for use with light / dry media that is very friable. I hope more than ever that I find my old one.
Soft as Butter – Bought a Cyclone Crow Bar and started using it to lift 30 mm concrete to pick up by hand and put in a trailer after the first couple I noticed a curve in the lower end of the bar I thought I must have bought it like that and proceeded to complete my task. I lifted a couple more and looked at the bar and sure enough it was bent further , what… Read more
happened to the steel it was like butter. So disappointed at the quality of a company I have relied on for all my out door products. Looks like a rethink on that.
Steel Blade is Not Steel – The heavy duty anbil loppers blade snapped and I cant find a spare either so rang and got how old are they I don't know how old they are who bothers with birthdays for a stupid tool, anyway they say they are steel blades well if they were steel they would bend not snap so they are notsteel blades they must be cast iron blades because that's what… Read more
snaps, lying to us or they just have no idea what they are made from and just guess plus they are probably made in china anyway. Steel does not snap it bends and can be straightened. How useless to not provide spare blades. Help us fight fake reviews, well cyclone should stop gibing fake reviews of what their tools are made from.
Made in china – Bought a new rake thinking its a good old aussie brand, thought the handle looked a bit cheap, get it home and see made in china on the handle. Might as well buy a cheap brand
Outstanding quality and customer service – Great spade, used for 10 years without an issue. Then moved to Canberra and the clay soils resulted in a snapped handle. No receipt but no issue with replacement under lifetime warranty. Unbelievable! Cyclone you've created a fanboi!!
Cyclone 2KG Supersplitter -- wood splitting axe. Surprisingly high-quality at fraction of price of Euro equivalents – Needed firewood splitter for small, ancient wood heater/stove. Perfect for the job. Quality (handle, balance) feels like an expensive Swedish axe but cost me $69 not $699! Hybrid tools like this have never worked for me, but this is one is a champ. Easy to handle, well balanced curved thin (just right) handle. Effective hybrid cutting head really… Read more
surprised me -- straight through Jarrah and then works like a much heavier maul/splitter. My only criticism -- overstrike collar is essential with any long handled axe...why would Cyclone make this classy product and then only offer a junk $5 over strike protector (optional extra), which doesn't even fit properly?! I modified one so problem solved, but would have paid an extra $15 to have one included and fitted. Otherwise, excellent tool.
A1 Customer service – I had a problem with a Cyclone metal rake- the handle broke through a natural fault inside the timber which could not have been anticipated. I received really impressive customer service. Good quality tools with great backup. Karen
Cyclone weeder 56cm – Used for 30 minutes. The lever below the fork became detached. Show details
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