Daily Plaza Questions & Answers
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hi, i was in conversation with a team member of daily plaza through catch about return/refund of a faulty vacuum cleaner bought in November. but now i cant send messages as catch page stopped working, what should i do?
Thank you for getting in touch with us. You may contact our customer service team directly using the email address catch@newaim.com.au included in order confirmation emails. I hope this helps. Should you require additional assistance, feel free to let us know.
How do I get to speak to a representative of daily plaza. I have wated a week trying to communicate with them regarding faulty goods.
Thank you for bringing this to our attention. Sorry for the inconvenience caused. We would like the opportunity to investigate your feedback further. May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
Hi Daily Plaza, I want to make a warrant claim for a faulty Artiss desk that I purchased through Catch. AS they are no longer trading, I am unable to find contact details through their site. How do I speak to someone about this claim?
Thank you for contacting us.
Sorry for the inconvenience caused. May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
Thanks for your quick response! #67483785 is the order number. It was an Artiss standing desk. I keep getting small electric shocks from the metal of the frame when it touches my legs!
Hi Jess, Thank you for your reply. One of our customer service representative has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
I received an email from Catch to say that my street address is required. This relates to #C79085155-A for Account R Goodie. How can I provide this and not put it in the public arena. Thanks.
Dear Customer, Thank you for getting in touch with us. You can directly reply to our message by logging into your order account > click account > click messages. I hope this helps. Should you require additional assistance, feel free to let us know.
I Am wanting to purchase your Gardeon bench wooden seat chair. However the add says it's 5ft wide but the details says it's 160 cm which is 5ft 4 inches. Could you please clarify the exact width when assembled. Thanks & regards Bruce F.
Hi Bruce,
Thank you for contacting us.
To assist you further, could you please provide the link to the item?
Hope to hear from you soon.
https://help.catch.com.au/s/?_ga=2.97311199.1730444779.1742880685-1329477313.1742880685&_gac=1.155179338.1742880685.Cj0KCQjwn9y1BhC2ARIsAG5IY-73fWG5CTLLCRQGVUpRt5uVSjdmr5sAPCSbMzHuJYFO2R3SYiG9qPAaAohREALw_wcB
Hi Bruce,
Thank you for your reply.
The link is not related to any products. Please provide the link to the item listing so we can assist you further.
We appreciate your cooperation and hope to hear from you soon.
Hi there,
This is a very very bizarre one and I'm in disbelief to be honest! I went into my order history on catch to get the name of my TV unit as my friend visited me today and loved it. I noticed an order from 2.5 years yes, 2 and half years ago stating one item still to be dispatched.. I clicked into it and seen the order I purchased for my elderly aunt of 1 bed frame and 1 TV (65inch) all paid for but it shows only the bed frame as delivered. I paid this and had sent to my aunts address (not in the same town as myself) It was a surprise delivery and when she was extatic thanking me for the marvellous surprise in the mail I thought no more of it. Catch of the day does it again and i continued my day....Well. It turns out back then 2022 (just off the phone to her now) she received a surprise bed frame and NO TV was delivered! I seen the "to be dispatched" in my history and called her to ask what exactly she received back when I surprised her for her 70th birthday. My wonderful bed frame she said... I said and anything else.. No! My gosh. How and who do I contact to get a refund and send all of the info through to? 2022 was the year I was diagnosed stage 4 br cancer and can understand why I did not notice this as i spent 2022 to last year in bed, I'm gobsmacked! Moral of the story. If surprising anyone with gifts ensure to ask what arrived at their end and don't just be like myself and think because you got a huge thanks on the phone that all items were sent. This is over $600 worth of TV paid for and never actually sent! Please may I have a refund? And how to speak to someone? Thanks so much ! Please see details below.
Order No.. 55602295 65 inch blankput TV Total amount of product not received and stating still in my history "not dispached" $674.95 ($25.95 being delivery)
Dear Gill, if you paid catch via PayPal then PayPal can help you. If you paid via credit card, contact your card provider to help you get a full refund. You can still contact Catch on their 1300 number and explain the situation. Bear in mind "Catch.com.au" will cease business on the 31st of March 2025 (this year)
Dear Customer, Thank you for bringing this to our attention. We would like the opportunity to investigate your feedback further. Unfortunately, we can't locate order 55602295 in our system. Could you please check your order history and provide the correct order number that you placed from our store?
Hope to hear from you soon.
Hi may I have a direct email please for yourself so I can send all screenshots across? Thanks so much
Hi, please upload the screenshot of order information in this link below and inform us once done. external link
Dear Customer,
Thanks for your message.
We regret that it is not allowed the post an email address here. However, you can attach the screenshot here directly.
Hope to hear from you.
Can you please tell me when my order will be delivered. AIM866066 I want to make sure someone is home when it comes. Tracking shows it left Melbourne for Geelong on 21st, no tracking update after that. It should be delivered by now.
Hi Karen, call the supplier for an update on delivery time.
Dear Customer, Thank you for getting in touch with us. One of our customer service representatives has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
Hi Joe, I tried to call, but was not able to speak to anyone. I only got a recorded message and then it hung up. I feel this delivery business is not at all good. It is now two days since my order was sent from Melbourne to Geelong and there has been no further tracking updates. That is really poor, considering how close I am to Melbourne. Just another business using cheap delivery and they don't care what happens after that. It has cost $60 for delivery, when some companies deliver for free. I will not be recommending buying from Daily Plaza to anyone after this bad experience.
Dear Customer, We regret that we do not have a mobile/hotline service yet. Sorry for any inconvenience that has been caused. Please be advised parcels may not receive a physical scan until they reach the nearest delivery depot. So there may only be limited tracking information in the tracking link.
We have already requested the courier to speed up your delivery.
Hope you receive the order soon.
Should you require additional assistance, feel free to let us know.
As my order is taking much longer than it should have to be delivered, as is shown in the tracking details to date, I feel it is only right to give me a partial refund of 50% for the inconveniece I have been put through. I also paid $60 for delivery, now look at how poor the service you chose to deliver is. I am not a happy customer, that's for certain. My regards, Karen.
Hi Karen, our team will follow up via Catch messaging system soon.
Dear Customer, We are truly sorry for the troubles this has caused you. Note that we are working on this issue with utmost priority and will keep you posted with it's progress through your order account.
Thank you for your understanding on this matter. Should you require additional assistance, feel free to let us know.
I ordered outdoor furniture which arrived on 14thJanuary .It arrived with packaging torn and table and chairs damaged.I lodged a request for a refund and already the promised reply time has passed... Can someone sort this out ASAP? Order nr C69747655-A
Hi Deb, if you have provided the source of your order placed with or if direct with Daily Plaza, photographic proof, you shouldn't have this problem.
Dear Customer, Thank you for bringing this to our attention. One of our customer service representatives has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
Is pick up available for items from your warehouse?
Hi Cameron, Thank you for contacting us. We regret that our warehouse is not accessible to the public. So we do not offer a pick-up option. We aim to dispatch the order within 1-2 working days if your full payment is made. A tracking number for your reference will be updated after dispatch.
Should you need further assistance, please feel free to contact us.
Hi I have ordered a folding ebike through daily plaza and I cannot find shipping info or get in contact with anyone about my order
Scam
Dear Zowie, Thank you for bringing this to our attention. Sorry for the inconvenience caused. We would like the opportunity to investigate your feedback further. May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
Where is my item I ordered from Catch? Saying it’s delivered when it’s not ? Please explain
Dear Janelle, Thank you for bringing this to our attention. Sorry for the inconvenience caused. We would like the opportunity to investigate your feedback further. May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
69785544
Dear Janelle, Thanks for your message. Please note that the bed was sent out in 3 packages with the tracking number AIM853369. You may track the order at the below link: external link Please note that the estimated delivery period will be approximately 5-10 working days after dispatch.
The courier mentioned that they anticipate this to be delivered by the end of the week.
Hope you can receive the bed soon.
Should you have any further questions, please feel free to contact us.
I have an order from catch and didn’t receive yet and late delivery, kindly contact me
Thank you for bringing this to our attention. Sorry for the inconvenience caused. We would like the opportunity to investigate your feedback further. May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
I have opened the box for my son's bed and the bed is broken on the bottom. It looks like it may have been strapped down by the couriers incorrectly how do I go about getting a replacement bed head.
Thank you for bringing this to our attention. Sorry for the inconvenience caused. We would like the opportunity to investigate your feedback further. May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
On 30th November I ordered a golf practice net for my son for Christmas which has never arrived. Delivery window was 9-16th December. Couriers Please have been contacted and can only find parcel 1 of 2. Daily Plaza contacted several times and keep requesting another 2 days to investigate. Catch contacted who messaged Daily Plaza! I’m going around in circles! Time is Up! I don’t know what kind of shoddy business you’re running but I have No more patience. I’ll be contacting the Office of Fair Trading tomorrow as you have offered no resolution, refund or replacement. Not only am I out of pocket by over $300 but my son has no Christmas present!!!!!!
I do not recommend anyone order anything from you!!
Order no 69237320
The same has happened to me only mine was with shonky couriers Aramex. I still received nothing. Lodge a dispute with your credit provider and they will assist you in obtaining a refund. I advise you to do this asap. Referring Daily Plaza to the Department of Fair Trading is an excellent idea.
Yep a common occurrence. I keep getting told 2 days for them to reply but I e done all the chasing around. Aramex say they only have paperwork, daily plaza says I can get a refund but don’t accept the parcel when it arrives. I have to wait now as I chose this one over Black Friday sales and now it will cost me a lot more. So I have to accept I’ll be getting it after Xmas now. All 3 catch, daily plaza and Aramaic are u reliable!!!
Dear Customer, We appreciate your feedback which will help with our improvement and we are truly sorry for the troubles this has caused you. Note that we are working on this issue with utmost priority and will keep you posted with it's progress through your order account.
Thank you for your understanding on this matter. Should you require additional assistance, feel free to let us know.
Hello. Is there a contact phone number or email address for Customer Service of Daily Plaza, Melbourne. Many thanks
Dear Customer,
Thank you for contacting us.
May I ask for the order number this is related to so I can look into this and assist you further?
Hope to hear from you soon.
Hi Placed order due delivery 6-12- December 24 sandpit -still not received order #69195882 Please advise J Foster
Thank you for getting in touch with us. One of our customer service representatives has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
Hi there I have contacted Catch and now you as my order was placed on 24th of November and due by 5th December. It is now the 13th and we need it for an event. There is no tracking information other than a number which has no information on it. Please contact me asap to resolve this issue! #C69071750-A tracking number MP0052393309
Hi Cassandra, Thank you for your message. We are sorry for the delivery delay due to the Christmas peak season. One of our customer service representatives has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
Cassandra, I am unable to help you Daily Plaza are doing all they can to complete your order Just follow their instructions Regards Rick Morton
Hi Cassandra, Greetings! We are working on this issue with utmost priority and will keep you posted on its progress through your order account. Thank you for your understanding on this matter. Should you require additional assistance, feel free to let us know.
I order from catch, my order number is C69294273-A. There is no tracking update. ETA is today however no movement. It takes 2 days for delivery from Melbourne to Sydney. It has been a week.
Hi Ranshul, Thank you for your message. We are sorry for the delivery delay due to the Christmas peak season. One of our customer service representatives has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
I have not received any update on this order and no tracking update. Whenever I asked for the update these people asked for 48 hors to update however there is no update. They didn't refunded or resent the product. Just asking for 48 hours. I may have to take this further now.
Hi Ranshul, Sorry to hear that you have not received your order. We understand how frustrated it is. Our team member has sent you a message to offer a solution. Hope it will address your concerns.
Should you require additional assistance, feel free to let us know.
I ordered a product through catch #69106241 your tracking no MPOO5256 which said delivery between 29 nov - 4 dec. Still no arrived. Can you please tell me what is happening with this? thank you
Dear Customer, Thank you for bringing this to our attention. We regret that we can not locate the order #69106241. May I ask for the order number this is related to so I can look into this and assist you further? Alternatively, you can send us the screenshot of the order details.
Hope to hear from you soon.
Hi, I ordered a product through Catch (Order #69128486, Tracking Number: #7865702526843) which was expected on Monday 2 December (almost 4 days ago). I have tried contacting the delivery company with no response. Can you please advise where it is asap? Thanks
Dear Customer, Thank you for getting in touch with us. One of our customer service representatives has been in touch with you through your order account and provided further assistance. You will be able to locate the messages by logging into your order account > click account > click messages.
I hope this helps.
Should you require additional assistance, feel free to let us know.
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