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Dan Murphy's
2.1 from 712 reviews

Reviews

(133)
(40)
(31)
(77)
(431)
  • Product Quality
    3.0 (75)
  • Return Claim MadeYes (5) · No (91)
  • Customer Service
    1.9 (72)
  • Shipping
    1.4 (36)


Customer and shareholder

Customer and shareholderSouth East Queensland, QLD

Dan Murphy does not deliver anything but misery

published
Customer Service
Product Quality
Return Claim MadeNo

Staci

StaciAU

  • 20 reviews

Rude Staff in desperate need of customer service training

published

Terrible customer service at your Dan Murphy stores. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster East
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Gianna

GiannaSouth East Queensland, QLD

  • 2 reviews

Fast delivery

published

I don’t even bother shopping around because I know they always have the best prices, and delivery is always super quick to my office. Can’t recommend highly enough, especially their wine pricing.

Cat

CatSouth East Queensland, QLD

  • 2 reviews

I ordered four and a half ours ago.

published

Qld Beenleigh delivery services I ordered four and a half hours ago as a gift and the product still is not here I do have other things to do then sit and wait for a delivery that was meant to be delivered within two hours. I ordered a pizza within that time it took them five minutes lol I'm still so unsatisfied it costs extra.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Leolass

LeolassGreater Melbourne (Inner), VIC

  • 10 reviews

Very happy with the Berwick store.

published

I often visit Dan's in Berwick, and find the staff or very friendly and always greet you with a smile and ask how I am. They are very helpful and the store is always clean and a pleasure to go into.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBerwick, Victoria
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Dont use online delivery via Endeavour Drinks delivery, part of Dan Murphys online wine ordering

published

I am quite disgusted at my treatment by Endeavour Drinks, who form part of online orders & delivery through Dan Murphys website. Delivery has not been made when I was at home, despite repeated attempts by calling Endeavour Drinks directly & waiting for long periods. I requested refund 4 days ago which was agreed, and I am still waiting for an email or phone calls to advise this has been done. I will not be using Dan Murphys again to purchase any liquor, I wanted to warn others of this poor service.

Customer Service
Product Quality
Return Claim MadeNo

Richie

RichieSydney, NSW

Wonderful service.

published

The incredible staff at your Coogee store assisted me with the purchase of a single malt Japanese Whisky. They could not have been more helpful and courteous. Whatever they are being paid, should be doubled.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCoogee
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Chantel Lee

Chantel LeeSouth East Queensland, QLD

Fantastic range

published

The range is outstanding and the prices are competitive. Great customer service. Will shop here from now on. After shopping elswhere where the staff here are very knowledgeable and keen to help.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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Aaron K.

Aaron K.South East Queensland, QLD

Customer service

published

I'm a regular customer at the North lakes Qld store and over the last six months I have found the staff to be poorly trained, incompetent, rude and unprofessional. This not what I would have expected having previously used other stores in different parts of the country.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth lakes, Qld
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Gra66

Gra66

  • 2 reviews

Zero Beer

published

I was at the Dan Murphy Narellan store this week, I asked the assistant in the beer isle why Zero alcohol beer is so badly stocked and sold in that store. After a brief exchange, where she called me buddy and mate, I realised that I was dealing with someone who was not “customer focused”, which means the company is not customer focused. Why I choose to drink zero alcohol beer is my choice, however if you are going to promote, stock and sell it then pay attention to detail. Here’s a few tips woollies, 1. Stock the brands people want. 2. Charge less then normal beer, encourage drivers by offering a reward rather then a penalty for buying zero. 3 refrigerate some, some of the craft beers you have in that beer chiller can move aside a little.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDan Murphy Narellan
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Peter

PeterNorth Queensland, QLD

  • 2 reviews

Cheat

published

Di Saronno is watered down from28% to 20% tasty is no longer the original,to me this is fraud, because everywhere you buy it is 28% . But the price is not adjusted what a lousy trick.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMackay
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Subhashini B.

Subhashini B.Perth, WA

Worst customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKelmscott WA
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rkemp

rkempSouth East Queensland, QLD

  • 2 reviews

They dont price match nicks.com.au.

published

Despite claiming they will match any competition they will not price match online storeS. Even reputable nation wide sites like nicks.com

Dans -> blockbuster with that attitude.

Shop online with someone else

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNerang
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NathanB

NathanBLaunceston, TAS

  • 3 reviews

Cheapest always

published

i always shop at Dan Murphy's where possible as it is always the cheapest. They have a cheapest price guarentee. Only time i dont shop there is if i need something quickly or dont want to drive across town

Al

Al

  • 4 reviews

Rubbish Delivery Service and Zero Follow-Up

published

As per Title. I was told that I would get an SMS, or email(?), the day before delivery. Came home to find a Missed Delivery slip in my letterbox. I had to go to a nearby Post Office to pick up the box and walk home with it. I contacted DM's early in December to find out what went wrong. It is now 5 Jan and no response. Avoid!!!

Customer Service
Product Quality
Shipping
D. Machin

D. MachinHobart, TAS

Non Xmas delivery

published

Ordered wine gift pack on line 13/12 for delivery to brothers in melb. TNT continually was contacted where is order. Order not received. $50 on credit. Chose Dan Murphy’s as thought reliable. Not giving up determined to get Money back. Continual messages to different contacts over last week or so. Beware consumers dealing with this company on line. Order number #97174207. I have receipt also.

Return Claim MadeYes

Joe

JoeGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Make sure you paypal it

published

My review is very similar to others on here I ordered they claimed attempted delivery’s but I have sec. cameras there where no attempts. Dan Murphy’s customer service where rude dismissive and couldn’t care less they just referred me to the courier who said if I wanted I could pick it up from their depot over an hours drive away. Dans said they would refund me after dozens of calls but nothing happened, so I made a paypal dispute and was refunded. Dan Murphy’s will never receive a dollar from me again.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Late delivery and poor packaging for premium wine

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
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Warning to everyone

published

Place an order on 12 December for delivery 17 December. Was told by (name removed) it was broken in transit and would be replaced.
Spoke twice again to confirm delivery on Monday 23 December but only give total nonsense about time of delivery.
Found out today replacement was never arranged and no information was logged at DM
Will not shop at DM or order anything in future

Customer Service
Shipping
Return Claim MadeNo

Ron

RonMetropolitan Adelaide, SA

  • 5 reviews

Read the fine print

published

DM, advertise will beat any advertised price. They should make it very clear that the merchant selling the same item, must be within 10km within the store boundary. Strangly, I mention discount is such and such,in Perth, I live in Adelaide, then they match, or say 10km rule. Its lucky dip, depending on the assistant serving you.Anyway one questions there marketing, we match or better any compettion.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarion SA
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Questions & Answers

Pam McDougall

Pam McDougallasked

Does dan Murphy's do zip pay

1 answer
Yadayadayadad
Yadayadayadad

Save your time...go to "First Choice" . You will not get the truth from their Customer Service.


Jarred

Jarredasked

3 monts beer will u ever stock it

No answers

Jeni Ayers

Jeni Ayersasked

Part order 96902406 was undeliverable on 12/12/19, because I had an urgent appointment,did not know who to contact. I received part order today tracking 23143486*002. Where is the other part of this order please.

No answers

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