Dan Murphy does not deliver anything but misery
On the first delivery the driver went to the wrong address. He was tracked from his office and they confirmed that. Their system did not permit the office to correct the mistake while he was on the road. They had to reschedule. On the second delivery he did not arrive; he left no card; he did not phone as arranged; he was not seen even to come by the traffic controller who was open duty at the time. Still no delivery. Have phoned. They say delivery staff are very busy on other calls at present and they will get back to me. Order placed 6 ...days ago for nearby metropolitan delivery and still waiting! Order value $597.55. I don't feel appreciated. I feel ignored. And miserable. Happy - no longer miserable - footnote. A Sydney rep from Dan Murphy's supplied the fix in one afternoon for this Brisbane 6 day old problem. He had the order repacked from scratch and sent by the 2 hour delivery service. It all went perfectly well. The second standard delivery never did come. The driver mistakenly thought the road was blocked and went on his way.
Rude Staff in desperate need of customer service training
Terrible customer service at your Dan Murphy stores. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.
I don’t even bother shopping around because I know they always have the best prices, and delivery is always super quick to my office. Can’t recommend highly enough, especially their wine pricing.
I ordered four and a half ours ago.
Qld Beenleigh delivery services I ordered four and a half hours ago as a gift and the product still is not here I do have other things to do then sit and wait for a delivery that was meant to be delivered within two hours. I ordered a pizza within that time it took them five minutes lol I'm still so unsatisfied it costs extra.
Very happy with the Berwick store.
I often visit Dan's in Berwick, and find the staff or very friendly and always greet you with a smile and ask how I am. They are very helpful and the store is always clean and a pleasure to go into.
Dont use online delivery via Endeavour Drinks delivery, part of Dan Murphys online wine ordering
I am quite disgusted at my treatment by Endeavour Drinks, who form part of online orders & delivery through Dan Murphys website. Delivery has not been made when I was at home, despite repeated attempts by calling Endeavour Drinks directly & waiting for long periods. I requested refund 4 days ago which was agreed, and I am still waiting for an email or phone calls to advise this has been done. I will not be using Dan Murphys again to purchase any liquor, I wanted to warn others of this poor service.
The incredible staff at your Coogee store assisted me with the purchase of a single malt Japanese Whisky. They could not have been more helpful and courteous. Whatever they are being paid, should be doubled.
The range is outstanding and the prices are competitive. Great customer service. Will shop here from now on. After shopping elswhere where the staff here are very knowledgeable and keen to help.
I'm a regular customer at the North lakes Qld store and over the last six months I have found the staff to be poorly trained, incompetent, rude and unprofessional. This not what I would have expected having previously used other stores in different parts of the country.
I was at the Dan Murphy Narellan store this week, I asked the assistant in the beer isle why Zero alcohol beer is so badly stocked and sold in that store. After a brief exchange, where she called me buddy and mate, I realised that I was dealing with someone who was not “customer focused”, which means the company is not customer focused. Why I choose to drink zero alcohol beer is my choice, however if you are going to promote, stock and sell it then pay attention to detail. Here’s a few tips woollies, 1. Stock the brands people want. 2. Charge less then normal beer, encourage drivers by offering a reward rather then a penalty for buying zero. 3 refrigerate some, some of the craft beers you have in that beer chiller can move aside a little.
Di Saronno is watered down from28% to 20% tasty is no longer the original,to me this is fraud, because everywhere you buy it is 28% . But the price is not adjusted what a lousy trick.
Worst customer service
If i could I would most definitely give it a 0 rating most unprofessional staff and not only the staff but the security at Kelmscott Dan Murphy's need to be trained better. I understand that it's their job to make sure under aged people don't enter the store and I was more than happy to give them my ID to check. But the way his approach made me feel so uncomfortable I've never been treated like that in a Dan Murphy store. I've only just moved here and never been treated like this. As i entered the store i was more than happy to give him my ID m...inding that I had to go back to the car to get it. By law its needed to have proper identification to buy liquor. But the fact the lady at the counter even saw him check and smilied at me as i walked in with my partner. I didn't find it necessary for her to check it again and on top the smirk look she gave me made me feel like I was being a child.. I even asked if it's needed minding the security checked in front of her and she just gave me a very rude answer with attitude like i did something wrong asking her. I have never seen anyone judge and make a customer feel so uncomfortable. If i was a customer again which I can guarantee I will not be at this particular store of Dan Murphy I would hate to be treated like this. Working in retail myself and being in a managing position I would honestly hate for a customer to feel this way about entering into the store. Instead of being welcoming they were very judgmental and honestly never thought to have been stared at as i left or talked to like that. My recommendations to the management train your staff better to be nicer to customers and learn and teach them how to approach customers better. Date: 14/01/20
They dont price match nicks.com.au.
Despite claiming they will match any competition they will not price match online storeS. Even reputable nation wide sites like nicks.com
Dans -> blockbuster with that attitude.
Shop online with someone else
Rubbish Delivery Service and Zero Follow-Up
As per Title. I was told that I would get an SMS, or email(?), the day before delivery. Came home to find a Missed Delivery slip in my letterbox. I had to go to a nearby Post Office to pick up the box and walk home with it. I contacted DM's early in December to find out what went wrong. It is now 5 Jan and no response. Avoid!!!
Non Xmas delivery
Ordered wine gift pack on line 13/12 for delivery to brothers in melb. TNT continually was contacted where is order. Order not received. $50 on credit. Chose Dan Murphy’s as thought reliable. Not giving up determined to get Money back. Continual messages to different contacts over last week or so. Beware consumers dealing with this company on line. Order number #97174207. I have receipt also.
Make sure you paypal it
My review is very similar to others on here I ordered they claimed attempted delivery’s but I have sec. cameras there where no attempts. Dan Murphy’s customer service where rude dismissive and couldn’t care less they just referred me to the courier who said if I wanted I could pick it up from their depot over an hours drive away. Dans said they would refund me after dozens of calls but nothing happened, so I made a paypal dispute and was refunded. Dan Murphy’s will never receive a dollar from me again.
Late delivery and poor packaging for premium wine
I placed and order on the 20th January for delivery on the 24th of December for a client. We received a notification that they had attempted to deliver it (there was people in the office all day, no one had attempted delivery). We received no more information until my client called me today asking if I was sending something to him and if I had changed the delivery date to the 6th of January. I hadn't, the delivery company or Dan Murphy's had. So far we're looking at a 17 day delivery, and that's only if it arrives on the 6th of Jan! When I call...ed Dan Murphy's to complain today (31st December) they apologised but didn't offer to remedy the situation in any way. I'm left with the impression that this company I have loved for years is under very poor management indeed. This wasn't my only bad experience for Christmas unfortunately. My mother ordered a Penfolds half dozen (over $500 worth) for my Dad. When she picked it up, it was in a tattered box from another wine company that wasn't even high enough to close the lid so she could wrap it. This is a $500 present mind you! The lack of care and pride was stunning in it's failure. I'd be pretty dissapointed with this treatment of my brand if I worked at Penfolds. In comparison, we ordered 6 bottles of Clonakilla directly from the wine maker, and it arrived in a beautifully presented box. I will be taking my Christmas business to companies with a little more pride in their reputation from now on. Late deliveries and trashy packaging is no way to treat valued clients.
Warning to everyone
Place an order on 12 December for delivery 17 December. Was told by (name removed) it was broken in transit and would be replaced.
Spoke twice again to confirm delivery on Monday 23 December but only give total nonsense about time of delivery.
Found out today replacement was never arranged and no information was logged at DM
Will not shop at DM or order anything in future
Read the fine print
DM, advertise will beat any advertised price. They should make it very clear that the merchant selling the same item, must be within 10km within the store boundary. Strangly, I mention discount is such and such,in Perth, I live in Adelaide, then they match, or say 10km rule. Its lucky dip, depending on the assistant serving you.Anyway one questions there marketing, we match or better any compettion.
- ‹ Prev
- Next ›
Questions & Answers
Does dan Murphy's do zip pay
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.