Before you buy Sheridan sheets from David Jones, make sure you read the fine print carefully. I ordered what was clearly advertised as a King Single Sheet Set, expecting it to include a fitted sheet, flat sheet and pillowcase, as most sheet sets do. When my order arrived, I discovered the “set” consisted of only a fitted sheet and a pillowcase.… Read more
After checking the product description again, the fine print did state this, but the main advertising simply referred to it as a “sheet set,” which I found misleading.
To make matters even more confusing, other Sheridan sheet sets on the David Jones website include a fitted sheet, flat sheet and pillowcase, so there is no consistency in what they call a “sheet set.”
I’ll be returning these because I need the flat sheet as well. What disappointed me even more was the complete lack of care or concern from the David Jones online customer service team. There was no attempt to acknowledge how confusing the product description was or to provide any meaningful assistance.
Buyers beware—don’t assume a sheet set includes all the standard pieces. Read every detail before ordering. Based on this experience, I won’t be buying Sheridan products again, and I also won’t be purchasing from David Jones online again due to their poor customer service.
I would like to raise a formal complaint regarding my experience at your Chandstone store on Sunday, 26 July 2026. I was waiting patiently in the queue to purchase a Christophe Robin Cleansing Volumising Paste when I was served by a staff member named Jen. Instead of greeting me professionally, she spoke in a sharp, dismissive tone and asked,… Read more
“any help?”and busy testing her perfume. I politely replied that I wanted to check out the product, yet she responded sarcastically, “You mean you want to buy it?” despite it being obvious that I was holding the product and waiting at the register.
When I asked to redeem my rewards voucher, she was also unwilling to assist and made the process unnecessarily difficult.
Overall, the interaction was unpleasant and left me feeling disrespected as a customer. I hope management will address this matter and provide additional customer service training to ensure all customers are treated with courtesy, respect, and professionalism.
Ordered two Estee Lauder skincare products online for my 91 yr old mother on 14/7/26. DJs website was advertising a free gift which is when my mother orders items. My mother received the goods on 20/7/26 and 22/7/26 but no free gift was included. I checked DJs website which was still advertising the free gift. On 26/7/26 I engaged online with DJs… Read more
virtual assistant Matt who advised me that there were no free gifts available at the time of ordering and the T&Cs state that the offer is subject to availability - ie. they will not send a free gift as there are none available BUT the DJs website IS STILL ADVERTISING THE FREE GIFT! And they are offering NOTHING to compensate. Suspiciously the virtual assistant's name is the same as the Complaints Team who i asked to be put through to.
Reviews with attachments
Poorly made designer puzzle ring medium large – Poor quality design of designer puzzle ring blue stained finger plus gold finish come right off
- +2
I ordered a Valentino Earring with swarovski rhinestone at David Jones thinking it will be the same earring i ordered from Valentino itself online, because collection point of DHL Valentino’s courier is far if i missed delivery. I thought David Jones would be easier. Biggest mistake, i received it today and it is FAR different from Valentino, it… Read more
wasn’t an earring, judge from the photos itself compared to the one i ordered from Valentino. I even checked both product number and they are not the same. Surely if theirs is from Valentino it would have the same serial or product number. I complained online but as usual you talk to a virtual assistant. So i went at David Jones and looked on their return policy. Well i don’t wanna go in the city, way too far from me, but if i return it online, i have to pay for the postage. Terrible customer service, and i am a regular customer. Please let this be a warning to everybody ordering online. Easy return? A total lie! And i ordered such an expensive item. I should complain David Jones to Valentino office itself for the kind they were selling their product. I enclosed both photos - one in the long box is From Valentino, the one in small box is David Jones, and i included also 2 close up shots of the earring from David Jones and one close up shots from Valentino and you will see the big difference. And DAVID JONES WANTS ME TO PAY FOR THE POSTAGE TO RETURN AN ITEM WHICH WAS THEIR MISTAKE! Compared to other known brands online, they offer free returns but not David Jones. Total nightmare! Please take note before ordering from David Jones online.
Ordered neutral light no, 5 Georgia Armani as have light skin, but received no.15 for very dark skin. Returned same day only to get it sent back saying your fault, not our problem. Never ever have I experienced bad service from David Jones, and to be lied to I am not happy and will never trust or buy from David Jones again. As you can see a… Read more
big difference in colour foundations I use. Never buy from David Jones, they are untrustworthy and do not care. Product was sent back unopened and unused as was incorrect colour they sent me. Can never use as I do not have black skin and giving wrong colour as I always have used light no, 5. So minus 10 stars to this dreadful company
- +3
Purchase Leni Collared Cardigan by Aje St. I’m 5’3-56k Size Small (true to sizing) / gorgeous cardigan with a high collar great for winter wear for warmth -Wear high collar up or undone - A good thick knit & Fit . Yarn is Soft not itchy on skin - style is very flattering roomy compliments figure not oversized yet I could fit two layers neath… Read more
this cardigan. Colour is Garnet it’s a rich gorgeous colour. I used David Jones app to order purchase this top Again they are such an efficient organised store. No shipping cost and arrived within 3days They also deliver on weekend Saturday so no having to wait till the next week if ordered mid week. Love David Jones they have quality merchandise of labels clothing and other merchandise great sale prices Packaging is always great and care taken Tissue wrapped like a gift which is lovely they give this personal touch. David Jones I Highly Recommend for shopping and This AJE Cardigan I could not be happier with is truly a gorgeous modern styled quality knit and very warm versatile to match with skirts or pants Thankyou (colour is the darker depth in photos light & position taking photo caused the lighter colour. It’s a deep rich chocolate raisin colour goes with just about any colour on the wheel of colours :))
I recently purchased a Charles & Keith bag from your online store as a birthday gift, however I am really disappointed with the condition it arrived in. The bag appears to have food particles/dust marks all over the suede material, and I had to spend time trying to remove them myself. Even after cleaning, some marks and particles are still… Read more
visible.
I was also disappointed that the bag was not wrapped or packaged properly when it arrived, which made the overall presentation feel poor for a new item purchased as a gift.
For an item purchased from David Jones, I did not expect it to arrive in this condition.
Lesson learned do not ever purchase from this store again. Worst experience ever!! Purchased a dress for a function with 8 weeks to event. Said dress never left dispatch and could not get an answer from anyone.. started asking for a refund and all you ever got was sms text messages but never spoke to a real person. Will never shop or purchase from David Jones again…
Ordered online - what a disaster. This is the third time its happened - David Jones do NOT try to help. I will never buy from the again online. I ordered a dress and shirts, they are supposed to send you a receipt of your order - it never came (again), i tried to ring them at 8.30 am - their "AI Elizabeth" said they dont open for customer service… Read more
till 11am but would i seek other assistance and i replied yes. It then sends you a link to their CONTACT US page but guess what - nowhere on this page can you actually contact them, there is no email, there is a series of FAQs but no link to follow up an order unless you open an account (who would after this stuffing around but too late AFTER an order anyway). They have a nice line on this page it says "For live support, please visit the Contact Us page on our website to connect with Customer Care." but we are already on that page and when you click CONTACT US - you come back to the same place. Interestingly it says customer care opens at 9.30am. These idiots dont have the customer interest at all. And when you call them (after 9.30) i gave up after 40 minutes as there is no callback feature. David Jones customer care doesnt exist! I tried again at 1 pm and the phone actually cutout after an hour! I DO NOT RECOMMEND DAVID JONES FOR CUSTOMER CARE OR ONLINE - DO NOT GO NEAR. And finally the customer feedback link - it doesnt have email either, they only accept it in writing to Level 21-22 Melbourne Quarter Two 697 Collins Street Docklands, VIC 3008 Australia They just want to make life hard - and yes they debited our funds from our credit card and have not delivered the items ordered over a week ago.....we live in same city as the store and we still dont have the receipt for the purchase
beyond frustrating. First, I ordered a striped shirt on sale and instead received a polka dot dress not in my size and with the wrong packing slip. When I contacted customer service about this, they refused to send the correct item until I returned their mistake. I returned the dress promptly, only to then be told (in a generic, unapologetic… Read more
email) that my shirt was now out of stock. Given that it was their error and the item was clearly limited in stock, I would have expected them to reserve it for me or send my correct item as soon I told them it was wrong. Only after I complained, they offered me a $25 discount code on my next order. So I decided to give them another try and ordered two pairs of shoes. My shipping confirmation that was sent to me a few days later only listed one pair, and when I asked them why, I was then informed the second pair was out of stock despite my payment going through days earlier. When the one pair they did send finally arrived, they were clearly in poor condition, looking worn and damaged straight out of the box (see photos).
Latest follow-ups
- +1
Buyer beware. This online business does not comply with ACCC consumer law. They think they can do this by using their own Terms and Conditions where it says they can supply you with superseded versions of the product. this also say they do not… Read more
warrant that information on their Website is accurate. They have sold & sent us a newer inferior, altered product that is different to the product’s details, Codes and batch type numbers shown on the label that they show & advertise online; where the older model advertised was what we wanted but refuse to replace or refund it, saying their terms and conditions allow them to supply newer versions that do not match the advertised illustrated version . BUYER BEWARE.
Follow-up · The type of ear plug is different; the type of plug in the packaging shown on the site is an older type made by manufacturer that is a firm, open cell foam with parallel sides and is white. However the seller sent us a newer version the manufacturer switched to that is a coated soft foam that is Tapered and is an Orange colour. The label of the… Read more
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Absolutely disgusting, non-existing customer service from DJ online. I order an expensive Guerlain beauty set, and received a confirmation email with the picture of the product (same as the pic on the website). Today I picked up the parcel from the… Read more
Parcel Locker, and I was shocked by the big size of the box, filled up with packing paper, and in the middle there was the small box of the beauty set. But I've got a wrong set of the same brand, not the one ordered, nor the one pictured in the confirmation email, and the item number on the packing slip is wrong as well. Moreover, the received beauty set is not even listed on DJ website; I know because I check often their web for this brand. Contacting DJ is a nightmare, there is no customer service by phone, the live email chat is a joke, you chat exclusively with a bot, then you receive a txt on the phone that you will be able to chat by txt in 48 hours, really?? I check DJ policies for returning an item, and off course they expect you to pay for sending back the parcel, justified "as change of mind". However this is their mistake, not my change of mind!! Every online shopping brand that I buy from, if they make a mistake they apologize and send by email a return label for free shipping to be attached to the parcel, except DJ. I am appalled that this "mistake" from DJ is a constant issue, I read dozens and dozens of customers reviews who have experienced the same situation, receiving wrong items. I have purchased from DJ online for over 12 years, and had never have any issues before. It is obvious that DJ has decided to go cheaper, removing any chance for customers to contact them by email or by phone as it was before, and I believe that their online order departments and warehouses are managed by incompetents, inexperienced staff in order of saving costs. After reading from other reviews that it can take 30 days or more for the refund and the return shipping would be at my cost, (plus it would cost me time off from work to go to the post office!), I have decided to keep the wrong set as I love Guerlain brand. However, I will request from DJ the price difference refunded, because the retail price of the wrong Guerlain set I received is lower than the set I ordered. DJ is gone down the hill since the partnership with Latitude, an awful financial company. I will update my review if I don't receive a refund for the price difference and I will report DJ to the Consumer Affairs.
Follow-up · Update: After "only" 16 days DJ replied to my email, which includes all the pictures. They apologized and offered me a refund of 20% of the cost of the set, which I accepted, as it cover the cost difference between the set ordered and the one received (the refund was back on my card few days after). Moreover, in the same email DJ customer… Read more
David Jones footwear - UGG WOMEN'S Tasman SLIPPERS Price $179.99 Style Number 26823765 Serial Number 5955 made in Vietnam Badly designed and poor quality product. The 'sheepskin' used is of poor quality (not what we expect in Australia).… Read more
While the size/length of the slipper is accurate, the size of the collar of the slipper is completely unusable. In other words, there is no way of getting a foot into the slipper. I high recommend this product be avoided, and David Jones to improve quality control and product purchasing staff.
Follow-up · What was wrong with the collar? It was impossible to squeeze my foot into the slipper. Did you try a bigger size? I didn't need to try a bigger size the size of the slipper was perfect. How was the sheepskin poor? The wool was shedding! Because I am immobile, I was unable to return the slippers. Instead, I used sharp scissors and cut away the… Read more
Positive reviews
I had such a wonderful experience at the shoe department at David Jones at Karrinyup , WA. Kate was an absolute superstar and Christina was also fantastic. Both of them went above and beyond to help me find the perfect pair of shoes, and they genuinely made my day with their kindness, professionalism, and care. It was honestly the best… Read more
customer service we’ve experienced in a very long time in any shop, and it was so lovely to see that level of care and attention at David Jones.
I left super happy with my new shoes and feeling really appreciated as a customer. Huge thank you to Kate and Christina — you were amazing!
Many thanks to Mandy for her beautiful polite personality and professionalism. I had purchased some items in store for a gift and she gift wrapped them beautifully. It is lovely to have such a great instore experience. Thank you
Today I shopped at David Jones Perth store and was pleasantly surprise by a very helpful staff member, MD Shajib. He was working in the men's accessories department. His knowledge of the products I was interested in was very good.. He was courteous, polite, respectful and friendly. Thank you MD for making my experience rewarding. Show details
Negative reviews
3 pack of shirts arrived with only two in the pack. Customer service was very hard to get to from their website,then required me to return the package in full for a replacement (if I had the time I would not be shopping online).
I was totally ignored by the shop assistants and ended up leaving without making my purchase. I was unable to actually leave them any feedback. Their website only gives you certain options, and the bot chat is also limited - they clearly do not want to read any feedback regarding their service. I have tried to cancel my membership of their… Read more
Collective, but they don't reply. I have decided to use their store to try on clothes, and when I find the right fit, I shall leave and buy them directly from the designer's official online outlet. David Jones needs to be less arrogant and should realise that customers have choices.
Terrible online experience. They were doing a paid advertising campaign on a product, I tried to purchase it at the advertised price, but couldn't. Customer service then told me I couldn't - despite them advertising that price on their own paid google ad. It's clearly deceptive clickbait and I am surprised a company like David Jones would… Read more
participate in this. Customer service was then terrible - just dismissing me and then ignoring me.
Don't buy with them online.
Recent reviews
Living rural can make it difficult to get to a store within 30 days. I provided a receipt and was 2 days outside a 30 day return policy and was refused a refund or even credit. Apparently this is due to the points system, at 30 days after purchase your points are released and cannot be reversed unlike flybuys points and other issued store points.… Read more
I recommend DJ’s extend their return period beyond 30 days and review and improve their points system so that on return they can also reverse points issued applicable to that purchase. I will be shopping with Iconic from now on, a much better experience and terms!
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Long delay before shipping, website indicated parcel had shipped, AusPost website said parcel yet to be recieved from vendor and this persistent for days. Chatbot doesn't seem to work with Safari/Apple. Then chatbot (inside designed hours) would say no staff available and close down, that went on for about 2 days. When a staff member was finally… Read more
reached they were essentially unable to locate physical order and require additional 48 hours to "investigate" which was just a blow off. Wife's birthday missed.
Physical stores/staff still seem good but online experience is dreadful.
DO NOT Buy your Mattress at David Jones, they are LIARS for delivery. I purchased a Sealy Mattress & bed frame at David Jones Brisbane City. They promised delivery in 2 weeks. I didn't receive any calls before the delivery date. On the day of deliver I still heard nothing. Called the sales girl who did not answer. then I went to the store. The… Read more
store lady later informed me that there is a delay but why I was not informed at all. Make it even worst, she told me late that it will take another extra 4 to 8 weeks but still not guarantee it will arrive within that time frame. She also mentioned by contract DJ is not responsible for the delay. The best they can do is to give me a refund. As a result, I will have to sleep on the floor for 4 weeks and hoping the mattress will arrive. What a nightmare. I suspect they use this excuse to avoid liability. Do yourself a favour, DO NOT BUY your mattress there.
I placed an online order with David jones over 2weeks ago for over $200 worth of goods - I received one item from the order. I have tried contacting them to no avail. I would appreciate an update on my order
I order shirts online and they send me one with stain both under Arm and they never check it Just wast my money I don’t buy anything online from them anymore
How awful and rude are the floor staff at David Jones Parramatta. No customer service at all. On two separate occasions i had had to return online shopping 1 menswear and 1 homeware. Both times the staff were so dismissive and rude. Any wonder people do not want to shop there. Hideous experience that left me feeling quite bitter and sad. Show details
I'd avoid the website and shopping here in general. My David Jones account has been hacked twice now, and these hackers have attempted to purchase $2k worth of goods. Luckily for me, I didn't save any credit card into the David Jones website or portal. The IT Security people at David Jones really need to get their act together or just get… Read more
sacked. There is no option to MFA on their website. They also don't allow special characters in their customers' passwords. It is no wonder that I keep getting hacked.
My advice to everyone is to just move off this David Jones site. It is so unsecure and dangerous. You could lose your identity and your credit rating.
Need to fix the filtering process by accurately tagging products. I was trying to filter knitware by 'wool' and 'merino wool'. The first product offered was made of cotton/linen blend. What's the point of the filters when they're not correct? How many non-wool products do I have to wade through? How many wool products won't be found because they're poorly tagged.
Poor customer service - purchased an expensive pair of leather boots but you really need to know about the product yourself as no guidance with what to expect, how to wear them in or what is required if need to return the product. Needed to speak to the commissioned manager as thought I needed to return my boots. Would be great for all service… Read more
staff to have knowledge about the products being sold in their service area - not just the manager of the product.
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