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David Jones

David Jones

Online Store, Retail Stores (See All)
1.6 from 1,393 reviews · View Statistics
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Reviews

  • Product Quality
    2.3 (331)
  • Return Claim MadeYes (125) · No (388)
  • Shipping
    1.9 (202)
  • Customer Service
    1.9 (134)
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Terrible customer experience after David Jones sent me the wrong items

published

I received someone else's top from their order and david jones would not send me my items I had ordered even thought I need them for a work function.

Incentivised Review No
Return Claim MadeYes
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buyerbeware
buyerbewareSydney, NSW
  • 2 reviews
  • 5 likes

I’m impressed!

published

I often order from DJs online and have been happy with everything, but felt a shout out was deserved for my last order. I decided on a Mothers Day gift and DJs was the best price. DJs tracked down the item in another state (their Karrinyup WA store) and, without me knowing, upgraded the shipping from standard to express to ensure it reached my mum in NSW in time for Mothers Day. The glass item was carefully packaged, and my mum was especially impressed with the gift wrapping and gift card (I was surprised these were both free services). Thank you David Jones!

Product Quality
5/5
Shipping
5/5
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Annue
AnnueSydney
  • 9 reviews
  • 5 likes

Terrible

published

Just walked through David jones Elizabeth street and there were so many disinterested staff texting on there mobiles and I don’t believe one customer was greeted. Appalling service considering I was on the designer floor .

Incentivised Review No
Store LocationElizabeth street
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AmyA
AmyASydney, NSW

Present for Mother's day- damaged stock received

published

I ordered a pair of shoes for my Mum for Mother's day. They were shipped in a timely manner, however when I looked at the shoes, they appeared to be floor stock. One shoe was peeling on the back strap. Very frustrating, as I have to go instore anyway (was trying to avoid this as I have a baby) to exchange. This is the 2nd time we have ordered a product through David Jones online and either the product was packaged poorly or damaged. Never again.

Shipping
3/5
Incentivised Review No
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Online flexibilty is pathetic

published
Incentivised Review No
Return Claim MadeYes
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ENN
ENNGreater Melbourne (Outer), VIC

Awful customer service experience

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Michael M.
Michael M.
  • 2 reviews

Shipping and getting a refund a huge headache

published

My first time ordering in David Jones, I ordered two shirts and I never received them. By the third week, I was asking for a refund and they just told me to wait. All of the online retailers I’ve dealt with will deal with this swiftly but not David Jones. Bu the fourth week, I asked for a refund AGAIN and they finally gave it.

But hey, I like David Jones and maybe I should give them another shot and maybe I was just unlucky. I tried ordering again but now, it seems like Auspost has not even received my order. It was supposed to arrive last Friday. Now it’s Sunday and Auspost doesn’t even have it. Terrible. Now I understand why it’s mostly a 1 star review.

Incentivised Review No
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jane
janeMetropolitan Adelaide, SA

Refunds taking forever

published

I purchased some shoes from David Jones. I returned them for a full credit in the Adelaide store 23/4 as size was wrong. It is now 27/4 and the funds have not returned to my account. In the meantime i bought same shoes half a size down & paid for them before they would order them in. I rang DJs Adelaide today re my refund...... no help. Seriously it's 2022 and funds transfer is all automated. Won't ever shop there again....... such a pity as this used to be such a great shop.

Incentivised Review No
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Worst phone system ever!!!!

published

With the new system brought out a few years back - getting worse every time - going round in constant circles! go back to old system

Customer Service
1/5
Incentivised Review No
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Access to viewing items

published

I am living in NZ. I will visit Australia soon. I am trying to find a coat to buy while there.
When I try to look at the item I want , I get a message telling me items cannot be sent to NZ. The site does not allow me to view extra photos or read the product description. Very frustrating!

Incentivised Review No
Return Claim MadeNo
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JK
JK
  • 2 reviews

No customer service

published

Went to DJ 's Civic Canberra yesterday wanted to try a pair of boots, waited 10mins ( there were 3 girls in the shoe section, all talking to each other).Finally got served, got me the boots to try, and walked away. Now I wanted to buy these boots $300, she never came back!!! So i left, didn't get the boots and didn't get any customer service either.

Product Quality
5/5
Customer Service
1/5
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edn
ednSydney, NSW

Terrible system and service

published

I ordered a breville blender and food processor online with DJs with my credit card. The next day I received an email informing me that they were "unable to validate" certain of my details and couldn't process the order. I spoke with a service rep who said they couldn't tell me the problem but I should try again and it would be fine. The items are still in stock but i now see the food processor is $100 more expensive. My advice - DO NOT shop with David Jones, you'll just get the run around.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Paul S.
Paul S.South East Queensland, QLD
  • 3 reviews
  • 4 likes

Really backward thinking with online payments and careless packing.

published
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
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Marla V.
Marla V.
  • 4 reviews

Horrible customer service

published

We ordered one item online, it's supposedly sent via express post but it's been 10 days (7 working days) and the item still has not arrived. We live in Mascot so we usually get deliveries pretty quick!

We've received the tracking number but there is no semblance of progression in the tracking information. I've emailed both David Jones (checking where the device came from) and spoke to Auspost and no one seems to be giving me any answers. Just giving me a case number.

Very disappointing. Check out the attackef tracking info and tell me that's not vague.

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Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Chris
ChrisSydney
  • 4 reviews
  • 4 likes

Excellent Customer Service

published

DJ in Westfield’s Parramatta should be included as they did the 'hard' work for the online order of an item available only online.

Very helpful and professional staff, in particular Miriam (hope got her spelling correct..) showing that customer service does exist.

Well done.

Item did arrive via “Pony Express” (=good old Australia Post) within 48 hours of order – well beyond expectiations.

Thank you and I will come back shopping with DJ and DJ Online again.

Product Quality
5/5
Shipping
5/5
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Questions & Answers

Rebecca Cahill
Rebecca Cahillasked
David Jones Online Store

Why charge me immediately for item but expect me to wait weeks for refund You are illegally withholding my money

3 answers
Rebecca Cahill
Rebecca Cahill

WOW I’d expect an answer like that from DJs All the years of loyalty and all you can say is sorry No wonder the stores are going broke

The Reviewer
The Reviewer

BUT DJs are not registered to post here

Lee O.
Lee O.
Bia
Biaasked
David Jones

Has anyone bought a mattress and felt the sale price was a fraud? Looks like my sale price and the after sale price are exactly the same

1 answer
Marie
Marie

The mattress industry is Australia is crooked - seriously fraudulent and crooked.

john e
john easked
David Jones Online Store

how to buy grocery on line

No answers
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David Jones

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