David Jones

This is without question the worst bed purchase I have ever made, and the customer service experience from both Sealy and David Jones Macquarie Centre was equally disappointing. My husband and I purchased two Sealy mattresses from David Jones Macquarie Centre after relying on the salesperson's recommendation that they represented the latest sleep… Read more

technology and would provide superior comfort and support. Having previously owned traditional coil mattresses without issue, we trusted this advice and invested in what was promoted as a premium sleep solution.

We gave the mattresses every opportunity to work. For almost four months, we persisted in trying to adjust to them, swapped between the firm and plush versions, and genuinely tried everything possible to make them comfortable. Instead, both mattresses caused ongoing back discomfort, poor sleep quality, and inadequate support. When sitting or lying on them, we felt ourselves sinking excessively toward the base rather than receiving the support expected from a premium mattress.

The situation became so bad that we eventually stopped sleeping on the mattresses altogether and moved into our spare room because we could not sleep comfortably on either mattress.

When I returned to David Jones Macquarie Centre seeking assistance, I was directed to Sealy. This led to months of emails, phone calls, photographs, and an in-home inspection. After fully cooperating with every request, Sealy advised that the mattresses met manufacturing specifications and that no fault had been found. They then advised that any exchange or store credit would have to come from the retailer.

The most frustrating part was being passed back and forth between David Jones and Sealy. Neither company appeared willing to take ownership of the problem or provide a meaningful resolution, despite the fact that the mattresses were clearly unsuitable for our needs and had effectively become unusable.

To add insult to injury, after spending thousands of dollars on two premium mattresses, the only compensation offered by David Jones was $25. After months of inconvenience, discomfort, disrupted sleep, moving into a spare room, and completing an extensive assessment process, this felt more insulting than helpful.

While the mattresses may technically meet specification, that does not change the reality that they have delivered the worst sleep experience we have ever had. Equally disappointing has been the complete lack of meaningful customer care from both companies.

For a premium mattress brand and a major retailer, I expected far better service and a genuine commitment to customer satisfaction.

I would not purchase another Sealy mattress, nor would I recommend purchasing one through David Jones Macquarie Centre based on my experience.

Pros: None. Cons: Poor support, back pain, inability to sleep comfortably, lengthy complaints process, being passed between retailer and manufacturer, and an insulting $25 compensation offer.

Be very wary about ordering online from David Jones. I ordered two items from the website three days ago as they were showing as in stock -- no suggestion otherwise. I received an email today saying "your order is still being processed" which sounded ominous to me. I contacted the online customer service querying my order and was told "our online… Read more

stock levels are based on information our vendors system provides to our own system. So our website goes off the information provided by the vendor and if the vendor does not have accurate inventory that is when the items are unfortunately cancelled." This is blatant deceptive advertising -- they advertise an item in stock on the website but they don't know if they can sell it to you until they check with the vendor. And in the meantime your credit card has been charged? Very shonky practice. And when I managed to do some digging and find out the actual customer service number it comes up as Ali Baba on my phone???? So unprofessional.

The David Jones store in Brisbane stops letting people in at least half an hour before closing, even if it's for a last-minute quick item purchase. No wonder retail is dying in Australia, with these department stores seeing a quick decline. What's the point? What's more, there's no way to give David Jones direct feedback about this on their website. When these companies finally inevitably close, it'll be their own doing. Show details

David Jones footwear - UGG WOMEN'S Tasman SLIPPERS Price $179.99 Style Number 26823765 Serial Number 5955 made in Vietnam Badly designed and poor quality product. The 'sheepskin' used is of poor quality (not what we expect in Australia).… Read more

While the size/length of the slipper is accurate, the size of the collar of the slipper is completely unusable. In other words, there is no way of getting a foot into the slipper. I high recommend this product be avoided, and David Jones to improve quality control and product purchasing staff.

I had a positive experience at David Jones Westfield Doncaster, thank you Zi Zi for making my suit shopping experience so enjoyable. She was friendly, knowledgeable, and genuinely helpful in finding the right Ted Baker suit for me. The money I spent was absolutely worth it thanks to her advice. I walked away with a suit I love and feel really confident with my purchase. Show details

I had such a wonderful experience at the shoe department at David Jones at Karrinyup , WA. Kate was an absolute superstar and Christina was also fantastic. Both of them went above and beyond to help me find the perfect pair of shoes, and they genuinely made my day with their kindness, professionalism, and care. It was honestly the best… Read more

customer service we’ve experienced in a very long time in any shop, and it was so lovely to see that level of care and attention at David Jones.

I left super happy with my new shoes and feeling really appreciated as a customer. Huge thank you to Kate and Christina — you were amazing!

Many thanks to Mandy for her beautiful polite personality and professionalism. I had purchased some items in store for a gift and she gift wrapped them beautifully. It is lovely to have such a great instore experience. Thank you

I am dismayed by the obvious and intentional violation of Australian Consumer Law at David Jones Malvern Central. I returned an unusable new robot vacuum (lost all navigation abilities, with video evidence of a major fault) to the store and was fed a bunch of lies by the manager, [Name Removed] , about what I was legally entitled to and how long… Read more

it would take. It is now four days since [Name Removed] said he would update me, and he has made no effort to do so. He clearly only told me it would be resolved in a reasonable amount of time to get me to go away. [Name Removed] also falsely claimed that anything that can be repaired is not a major fault, and therefore I had to just accept whatever nonsense they wanted me to go through to make a legitimate claim. That is a direct violation of Australian Consumer Law. I will now have to escalate to Fair Trading to get them to comply with the law.

Ironically, I bought the robot vacuum from a brick and mortar store because I wanted the reassurance of in-person warranty claims and a company that complies with Australian Consumer Law. But from now on I will buy for cheaper from Amazon where both the customer service is better and the prices are cheaper. I will cheer David Jones' impending and inevitable bankruptcy, since their morals are bankrupt already.

I was given a Sportscraft woolen zip neck jumper as a present, within days it started to pill on sleeves and body. We attempted to return the product to the retail store at Miranda, assistant unwilling to do so as ‘I am a casual with no authority “ please come back during the week, then proceeded to advise my better half on the correct procedure… Read more

to wash and that should fix it…not our first rodeo with washing, OMG. I decided to approach from a different angle and sent a query to head office. Response took a few days, response was please submit photos and receipt, done, had to chase for a response again. They sent a return post label, and they advised it may take up to six weeks after they send to sports craft for review and no guarantee that it would be a successful outcome. Where has DJ service gone, no longer customer focussed, or stand by returns, you get better service at Kmart. I have given up they can shove their business where the sun doesn’t shine, long time customer done.

Title: Unacceptable pressure and misleading payment info at Elizabeth Street storeI am writing this to warn other consumers about the deceptive sales tactics and unacceptable staff behavior at David Jones (Elizabeth Street, Sydney). Today, around… Read more

10:00 AM, I visited the clothing section to look at a $379.00 cardigan. My plan was to buy it online so I could responsibly use the PayPal 'Pay in 4' option to manage my budget.An Asian female sales assistant approached me and aggressively pressured me to buy it in-store. When I explained my reasoning, she explicitly lied, claiming she could process the PayPal installments directly at her register. Instead, she immediately scanned the item and told me to tap my card to charge me the full $379.00 upfront. When I caught her in this trick, she falsely claimed that PayPal would "refund me the difference in two weeks."When I refused to be misled and stated that I needed my funds today, she had the audacity to insult me by asking: "Oh, so you want all your money today? "This remark was highly disrespectful, dismissive, and an outright insult to a customer's financial choices. It is clear that David Jones places extreme pressure on retail staff to hit sales targets, driving them to use toxic, deceptive tactics and personal shaming just to secure a commission. I am deeply disappointed by this brand's culture and lack of basic professionalism.

Before you buy Sheridan sheets from David Jones, make sure you read the fine print carefully. I ordered what was clearly advertised as a King Single Sheet Set, expecting it to include a fitted sheet, flat sheet and pillowcase, as most sheet sets do. When my order arrived, I discovered the “set” consisted of only a fitted sheet and a pillowcase.… Read more

After checking the product description again, the fine print did state this, but the main advertising simply referred to it as a “sheet set,” which I found misleading.

To make matters even more confusing, other Sheridan sheet sets on the David Jones website include a fitted sheet, flat sheet and pillowcase, so there is no consistency in what they call a “sheet set.”

I’ll be returning these because I need the flat sheet as well. What disappointed me even more was the complete lack of care or concern from the David Jones online customer service team. There was no attempt to acknowledge how confusing the product description was or to provide any meaningful assistance.

Buyers beware—don’t assume a sheet set includes all the standard pieces. Read every detail before ordering. Based on this experience, I won’t be buying Sheridan products again, and I also won’t be purchasing from David Jones online again due to their poor customer service.

I would like to raise a formal complaint regarding my experience at your Chandstone store on Sunday, 26 July 2026. I was waiting patiently in the queue to purchase a Christophe Robin Cleansing Volumising Paste when I was served by a staff member named Jen. Instead of greeting me professionally, she spoke in a sharp, dismissive tone and asked,… Read more

“any help?”and busy testing her perfume. I politely replied that I wanted to check out the product, yet she responded sarcastically, “You mean you want to buy it?” despite it being obvious that I was holding the product and waiting at the register.

When I asked to redeem my rewards voucher, she was also unwilling to assist and made the process unnecessarily difficult.

Overall, the interaction was unpleasant and left me feeling disrespected as a customer. I hope management will address this matter and provide additional customer service training to ensure all customers are treated with courtesy, respect, and professionalism.

Ordered two Estee Lauder skincare products online for my 91 yr old mother on 14/7/26. DJs website was advertising a free gift which is when my mother orders items. My mother received the goods on 20/7/26 and 22/7/26 but no free gift was included. I checked DJs website which was still advertising the free gift. On 26/7/26 I engaged online with DJs… Read more

virtual assistant Matt who advised me that there were no free gifts available at the time of ordering and the T&Cs state that the offer is subject to availability - ie. they will not send a free gift as there are none available BUT the DJs website IS STILL ADVERTISING THE FREE GIFT! And they are offering NOTHING to compensate. Suspiciously the virtual assistant's name is the same as the Complaints Team who i asked to be put through to.

3 pack of shirts arrived with only two in the pack. Customer service was very hard to get to from their website,then required me to return the package in full for a replacement (if I had the time I would not be shopping online).

I was totally ignored by the shop assistants and ended up leaving without making my purchase. I was unable to actually leave them any feedback. Their website only gives you certain options, and the bot chat is also limited - they clearly do not want to read any feedback regarding their service. I have tried to cancel my membership of their… Read more

Collective, but they don't reply. I have decided to use their store to try on clothes, and when I find the right fit, I shall leave and buy them directly from the designer's official online outlet. David Jones needs to be less arrogant and should realise that customers have choices.

Terrible online experience. They were doing a paid advertising campaign on a product, I tried to purchase it at the advertised price, but couldn't. Customer service then told me I couldn't - despite them advertising that price on their own paid google ad. It's clearly deceptive clickbait and I am surprised a company like David Jones would… Read more

participate in this. Customer service was then terrible - just dismissing me and then ignoring me.

Don't buy with them online.

Living rural can make it difficult to get to a store within 30 days. I provided a receipt and was 2 days outside a 30 day return policy and was refused a refund or even credit. Apparently this is due to the points system, at 30 days after purchase your points are released and cannot be reversed unlike flybuys points and other issued store points.… Read more

I recommend DJ’s extend their return period beyond 30 days and review and improve their points system so that on return they can also reverse points issued applicable to that purchase. I will be shopping with Iconic from now on, a much better experience and terms!

Long delay before shipping, website indicated parcel had shipped, AusPost website said parcel yet to be recieved from vendor and this persistent for days. Chatbot doesn't seem to work with Safari/Apple. Then chatbot (inside designed hours) would say no staff available and close down, that went on for about 2 days. When a staff member was finally… Read more

reached they were essentially unable to locate physical order and require additional 48 hours to "investigate" which was just a blow off. Wife's birthday missed.

Physical stores/staff still seem good but online experience is dreadful.

DO NOT Buy your Mattress at David Jones, they are LIARS for delivery. I purchased a Sealy Mattress & bed frame at David Jones Brisbane City. They promised delivery in 2 weeks. I didn't receive any calls before the delivery date. On the day of deliver I still heard nothing. Called the sales girl who did not answer. then I went to the store. The… Read more

store lady later informed me that there is a delay but why I was not informed at all. Make it even worst, she told me late that it will take another extra 4 to 8 weeks but still not guarantee it will arrive within that time frame. She also mentioned by contract DJ is not responsible for the delay. The best they can do is to give me a refund. As a result, I will have to sleep on the floor for 4 weeks and hoping the mattress will arrive. What a nightmare. I suspect they use this excuse to avoid liability. Do yourself a favour, DO NOT BUY your mattress there.