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David Jones
1.6 from 1,199 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (240)
  • Return Claim MadeYes (86) · No (291)
  • Shipping
    1.9 (138)
  • Customer Service
    1.9 (101)
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Maria P.

Maria P.

  • 4 reviews
  • 2 likes

Zero stars if I could. Pathetic DON'T SHOP HERE

published

Online shopping, pathetic, items out of stock but they let you purchase it. Send me the completely wrong item, refunds pathetic. Refund to Afterpay...still waiting. [Name Removed], virtual assistant, USELESS!!!!I called 5 times only then to be put through to customer service. Never again, sorry, Myer is FANTASTIC, David Jones needs to take a page out of their book.

Incentivised ReviewNo
Sophie L.

Sophie L.Northern Region, NSW

Received wrong order to be told the item I actually ordered is out of stock!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Lies about refunds

published

Bought items online out of which 1 item was no available (yet their system still allowed it to be sold online)
David Jones promised to process a refunds.
2 weeks later... no refund received, open a complaint with David Jones and received a case number with an email saying they will respond in 48 hours.
1 month later... no communication whatsoever... so I liaised them again and they said they already refunded the money on xxx date and if I didn't receive the funds go talk to my bank.

David Jones' IT system is a joke
David Jones' Online Customer Service is a joke

Incentivised ReviewNo
Return Claim MadeYes
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they simply cancel your order without any reason

published

Placed an order on black Friday. The order was cancelled next day without any reason in email. Talked to customer service and was told the product was sold out. DavidJones online system is a joke!

Incentivised ReviewNo
S Arora

S Arora

  • 4 reviews
  • 6 likes

Never Fulfil Order . And wait for refund is terrible

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

BEWARE **DAVID JONES Stole My Money Canceled Order, Did NOT Return $$ Correctly No Reply

published

Bought boots. David Jones cancelled the Order. Said they refunded the method of payment. But received nothing 11 days later. Afterpay cannot do anything because David Jones refunded my $$$ on the wrong order number. David Jones wont respond or fix. They stole my money ! BEWARE!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
mirrabucca

mirrabuccaCanberra Central 2601, ACT

  • 11 reviews
  • 9 likes

Hard to call an actual store

published

I wanted to call a Dvid Jones store in Canberra to check stock of a product before traveling to the store. It was advertised on line as on special.
I call the only number avaiable (a 1300 number - costs me money) to get an answering machine that said if I wanted to talk to a store I had to speak what I wanted. I said "Canberra". The reply?: "I am sorry I dont understand which store... Trie dagain - no. I said Canberra city and it wnet silent. Then the store answered... (There was nil stock BTW).

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers

pathetic service

published

Product I bought never arrived - ordered two months ago and Australia Post has no record of receiving it
still emailing and calling two months later and they won't cancel my order and return my money!! never ever again!! Buy anywhere else except from this unreputable company

Incentivised ReviewNo
Return Claim MadeYes

Horrible services

published
Incentivised ReviewNo
Return Claim MadeYes
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Rod

RodSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

So ridiculously bad, you've just got to laugh.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Diane

DianeSydney, NSW

Still no refund

published

Same thing. I purchased on 20/10/20 returned on 28/10 still waiting for refund. Rang numerous times get told different stories each time. They say refund processed 28/10 which wasnt they then said re done on 9/11 as they had computer glitch still waiting to date 18/11/20. Checked my bank twice they said David Jones problem not bank. Bank hasnt received refund money. Never will I shop David Jones again. Attrocious. Out of pocket and very angry as no one will delve further where money has gone.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Ruthg

RuthgGreater Melbourne (Inner), VIC

  • 7 reviews

DO NOT BUY FROM DAVID JONES

published

The most disgusting customer service I have ever received. Missing an item in my online order a month of emails and nothing no one will help all I get back is we are looking into this. Don't buy from here you will probably get ripped off.

Product Quality
Shipping
Incentivised ReviewNo

a ZERO Star i would rate it!

published
Incentivised ReviewNo
1 comment
Gvs
Gvs

Looks like i'm not the only one here who didn't get a money back! David Jones Stealing money from there customer by not refunding there customer ... so disgraceful. NO to DAVIDJONES again!!!!

Save your money

published

I ordered a dress but the cut was a bit too big for me sent the dress back to their online facility and this was the start of all my issues its been 4 weeks of us going back and forth all i just wanted was my money that i spent on the dresses that i had returned. I have gotten to a place where clearly i am never going to get my money back and if honestly this is how you treat your customers then i hope and pray your doors get shut. Such a useless shop no wonder why they are on their knees and riddled with debt.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
sylvia

sylvia

  • 2 reviews

Terrible mistake by purchasing Jura Coffee machine from David Jones.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacquarie David Jones.
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Sue

SueGreater Melbourne (Metropolitan), VIC

Worst customer service ever

published

I spent 3 hours today shopping at Westfield, encountered so many lovely sales people and of all places, David Jones had the worst customer service ever! The cashiers weren’t staffed at the beauty section and when I was heading to the men’s section and I was stopped by a staff. She rudely said that I’m not allowed to pay for the merchandise at another department. That’s absurd! Dealing with her was absolutely unpleasant and ruined my Christmas shopping mood. Another reason why online shopping thrives - there is no human factor! I’ll spend my money elsewhere!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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hugoboss09

hugoboss09Sydney, NSW

  • 2 reviews

Zimmerman

published

The lady with fake lips at the Zimmerman at Miranda David Jones. Extremely rude. Isn’t friendly. Was there for 40 min looking at cloths she didn’t approach me, made once eye contact but gave me filthy looks. Very bad image for your brand.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDavid Jones Zimmerman
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Paul K.

Paul K.Greater Melbourne (Inner), VIC

  • 2 reviews

Burnt

published

People have expenses and work for a living yet David Jones supports a company that does not pay its employees.
Companies use the Covid as a reason to close a business when in fact Covid it had nothing to do with it.

Incentivised ReviewNo
Return Claim MadeNo

The worst customer service in Australia

published

I have ordered a Coffee Machine online
Never arrived recieved an email telling me it's out of stock. Why would you confirm the order and change my card if you don't have stock?. Anyways , two weeks later still didn't receive a refund.
Called them ... rudely, they said one of
our team will call you later.
That's ridiculous. Never expected such behavior from a big store .
Save your self from headache and shop somewhere else.

Incentivised ReviewNo
Return Claim MadeNo
Ann-Marie

Ann-MarieSydney, NSW

  • 2 reviews
  • 1 like

Faulty watch never worn- disappointing outcome

published

Returned faulty Daniel Wellington watch - Never worn. Placed on wrist to see what it looked like, tried to get it working on the day given. Salesperson insisted it was worn even though band had no obvious sign of wear. Would not exchange. It had to be repaired!!! Extremely upset with the outcome.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDavid Jones, Chatswood Chase
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Questions & Answers

Margaret Beck

Margaret Beckasked

David Jones Online Store

please how do i apply for staff discount on line

No answers
Margaret Beck

Margaret Beckasked

David Jones Online Store

Please could you let me know how i apply staff discount to my on line orders

2 answers
K-Em
K-Em

You need to email people assist with your staff details and they will add it for you so it automatically applies.

Margaret Beck
Margaret Beck

could you please tell me the process once i go to people assist when i go to people assist i cant see what i do next. thankyou

Bron W.

Bron W.asked

David Jones

Is there a postage charge to return an item via post?

2 answers
tERRY
tERRY

DJ’s don’t cover return postage.

K-Em
K-Em

They will reimburse you postage if the order is faulty, damaged or incorrect but you will have to pay the postage first and then send through a picture of the receipt, and they will refund you over the phone at a later date. If it's change of mind then you will have to pay it yourself.

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