Online shopping, pathetic, items out of stock but they let you purchase it. Send me the completely wrong item, refunds pathetic. Refund to Afterpay...still waiting. [Name Removed], virtual assistant, USELESS!!!!I called 5 times only then to be put through to customer service. Never again, sorry, Myer is FANTASTIC, David Jones needs to take a page out of their book.

Bought items online out of which 1 item was no available (yet their system still allowed it to be sold online)
David Jones promised to process a refunds.
2 weeks later... no refund received, open a complaint with David Jones and received a case number with an email saying they will respond in 48 hours.
1 month later... no communication whatsoever... so I liaised them again and they said they already refunded the money on xxx date and if I didn't receive the funds go talk to my bank.

David Jones' IT system is a joke
David Jones' Online Customer Service is a joke

Placed an order on black Friday. The order was cancelled next day without any reason in email. Talked to customer service and was told the product was sold out. DavidJones online system is a joke!

Bought boots. David Jones cancelled the Order. Said they refunded the method of payment. But received nothing 11 days later. Afterpay cannot do anything because David Jones refunded my $$$ on the wrong order number. David Jones wont respond or fix. They stole my money ! BEWARE!

I wanted to call a Dvid Jones store in Canberra to check stock of a product before traveling to the store. It was advertised on line as on special.
I call the only number avaiable (a 1300 number - costs me money) to get an answering machine that said if I wanted to talk to a store I had to speak what I wanted. I said "Canberra". The reply?: "I am sorry I dont understand which store... Trie dagain - no. I said Canberra city and it wnet silent. Then the store answered... (There was nil stock BTW).

Product I bought never arrived - ordered two months ago and Australia Post has no record of receiving it
still emailing and calling two months later and they won't cancel my order and return my money!! never ever again!! Buy anywhere else except from this unreputable company

Same thing. I purchased on 20/10/20 returned on 28/10 still waiting for refund. Rang numerous times get told different stories each time. They say refund processed 28/10 which wasnt they then said re done on 9/11 as they had computer glitch still waiting to date 18/11/20. Checked my bank twice they said David Jones problem not bank. Bank hasnt received refund money. Never will I shop David Jones again. Attrocious. Out of pocket and very angry as no one will delve further where money has gone.

The most disgusting customer service I have ever received. Missing an item in my online order a month of emails and nothing no one will help all I get back is we are looking into this. Don't buy from here you will probably get ripped off.

I ordered a dress but the cut was a bit too big for me sent the dress back to their online facility and this was the start of all my issues its been 4 weeks of us going back and forth all i just wanted was my money that i spent on the dresses that i had returned. I have gotten to a place where clearly i am never going to get my money back and if honestly this is how you treat your customers then i hope and pray your doors get shut. Such a useless shop no wonder why they are on their knees and riddled with debt.

I spent 3 hours today shopping at Westfield, encountered so many lovely sales people and of all places, David Jones had the worst customer service ever! The cashiers weren’t staffed at the beauty section and when I was heading to the men’s section and I was stopped by a staff. She rudely said that I’m not allowed to pay for the merchandise at another department. That’s absurd! Dealing with her was absolutely unpleasant and ruined my Christmas shopping mood. Another reason why online shopping thrives - there is no human factor! I’ll spend my money elsewhere!

The lady with fake lips at the Zimmerman at Miranda David Jones. Extremely rude. Isn’t friendly. Was there for 40 min looking at cloths she didn’t approach me, made once eye contact but gave me filthy looks. Very bad image for your brand.

People have expenses and work for a living yet David Jones supports a company that does not pay its employees.
Companies use the Covid as a reason to close a business when in fact Covid it had nothing to do with it.

I have ordered a Coffee Machine online
Never arrived recieved an email telling me it's out of stock. Why would you confirm the order and change my card if you don't have stock?. Anyways , two weeks later still didn't receive a refund.
Called them ... rudely, they said one of
our team will call you later.
That's ridiculous. Never expected such behavior from a big store .
Save your self from headache and shop somewhere else.

Returned faulty Daniel Wellington watch - Never worn. Placed on wrist to see what it looked like, tried to get it working on the day given. Salesperson insisted it was worn even though band had no obvious sign of wear. Would not exchange. It had to be repaired!!! Extremely upset with the outcome.