David Jones

Advertised a product at $39.00 I added it to my cart and paid. Then realiaed I had been charged $67.45. C9ntacted them and got told the promotion only applied to certain colours. I gave screenshots showing there advertised price. They refused to refund my money. Appalling customer service, with the same drivel being told to me in a standard… Read more

response each time. False advertising! Also nowhere in the promotion did it say it only related to certain sizes or colours

I recently had the pleasure of being served by Fedra at David Jones Carindale and wanted to acknowledge her exceptional customer service. Fedra was warm, friendly and incredibly helpful. She took the time to really listen to what I was looking for, explained the different options and gave me such helpful, genuine advice that I left very happy… Read more

with my purchase.

I was so impressed that I returned again today to purchase a few more items and was delighted to find Fedra there again. Once more, she went out of her way to help me and made the whole experience so easy and enjoyable.

It is wonderful to receive this level of personal service. Fedra is an absolute credit to David Jones Carindale and deserves to be recognised for the care and attention she gives her customers.

Not what I wanted – I drove into Marion from Victor Harbor. I wanted to buy a lipstick as it is so difficult choosing on line. I will point out that this over a 60 k drive. I chose a soft matte and by the rime I got home I realised I had been given a cream lipstick… Read more

which I did not want. Very disappointed as it is now too late to go back down there as we are going away.

Title: Unacceptable pressure and misleading payment info at Elizabeth Street storeI am writing this to warn other consumers about the deceptive sales tactics and unacceptable staff behavior at David Jones (Elizabeth Street, Sydney). Today, around… Read more

10:00 AM, I visited the clothing section to look at a $379.00 cardigan. My plan was to buy it online so I could responsibly use the PayPal 'Pay in 4' option to manage my budget.An Asian female sales assistant approached me and aggressively pressured me to buy it in-store. When I explained my reasoning, she explicitly lied, claiming she could process the PayPal installments directly at her register. Instead, she immediately scanned the item and told me to tap my card to charge me the full $379.00 upfront. When I caught her in this trick, she falsely claimed that PayPal would "refund me the difference in two weeks."When I refused to be misled and stated that I needed my funds today, she had the audacity to insult me by asking: "Oh, so you want all your money today? "This remark was highly disrespectful, dismissive, and an outright insult to a customer's financial choices. It is clear that David Jones places extreme pressure on retail staff to hit sales targets, driving them to use toxic, deceptive tactics and personal shaming just to secure a commission. I am deeply disappointed by this brand's culture and lack of basic professionalism.

My husband & I visited David Jones Garden City Booragoon WA on Sunday 11th October 2026 to purchase a suit and shirt for a wedding. We were absolutely blown away by the customer service. Aman ( Anthony Squires) went above and beyond. She patiently and happily bought out different suits for Eddy to try on so as to get the best fit for his size and… Read more

shape. ( she certainty knows her field & product very well) then she enlisted a team member Emilia (Joe Black) to find Eddy the perfect colour and cut of a shirt. The customer service from both of these women was exceptional. In fact I would go so far as to say it’s rare these days to find someone that truly understands what customer service is. Well done to Aman & Emilia and as a foot note, if any man wants the perfect fitting suit and shirt please visit these women at David Jones Garden City WA.

Womens Underwear Department. The brands represented at David Jones is admirable and left Myer for dead, the choice is as good as any in London. The highlight for me was the outstanding professional care taken by Irene their in-house fitter with 25 years experience who is also a registered Breast Prothesis lingerie fitter. Irene found 2 bras for me… Read more

that were the most flattering for my large cup size and then two pairs of really comfortable tummy control pants. I never would have found these items without her expert guidance and eternal patience. I highly recommend this department in David Jones Westfield Bondi Junction and to telephone first and make a free appointment with Irene. Having experienced top fitters in both Harrods and Selfridges I don't hesitate to say that Irene is even better than both. Nothing was too much trouble for her to find exactly the right style and fit for my particular body shape so that my clothes hung properly and were shown off to their best advantage. If you are having your daughter fitted for her first bra or you are a Senior, almost too embarrassed to venture into a lingerie department, you will find Irene both warm and reassuring with her outstanding knowledge and professionalism, she will have you looking your most comfortable best.

I had a positive experience at David Jones Westfield Doncaster, thank you Zi Zi for making my suit shopping experience so enjoyable. She was friendly, knowledgeable, and genuinely helpful in finding the right Ted Baker suit for me. The money I spent was absolutely worth it thanks to her advice. I walked away with a suit I love and feel really confident with my purchase. Show details

⭐ 1 star, because zero stars apparently isn’t an option. I ordered an iRest massage chair from David Jones on 21 September. Tracking was provided on 22 September, only for the tracking link to inexplicably show that my order had been cancelled. I contacted the carrier, who confirmed that the cancellation had come from the vendor, David Jones. … Read more

Since then, I have spent hours trying to get this resolved. I have waited on the phone for an hour or more on multiple occasions, including one call where I spent an hour and a half trying to get through to customer service. I have also emailed, contacted various teams and been repeatedly told that the matter had been “escalated”.

And yet, somehow, nothing actually happened.

Now, 17 days after placing my order, I finally received shipping information, conveniently sent while I was sitting on hold for an hour trying to get someone at David Jones to actually tell me what was happening.

This is an extraordinary level of customer service failure.

I have already paid for the chair. I want the chair I ordered, and given the completely unreasonable amount of time I have spent chasing David Jones to rectify a problem that was not of my making, I also expect appropriate compensation for the considerable inconvenience and time wasted.

How can it possibly take 17 days, multiple phone calls, emails and repeated “escalations” for a retailer to sort out a basic delivery problem?

I genuinely cannot understand how a company of David Jones' size can make a customer spend hours chasing them for an order they have already paid for.

David Jones: please stop escalating this and actually resolve it. Deliver my chair and address the compensation I am requesting.

Warning. Never ever order online from DJs. They claim to deliver in 5-7 days but wont even look at your order for at least 5 - 7 days if your lucky. I ordered an outfit for a special event and 3 weeks later... nada! I had to look for another outfit at the last minute. Pathetic customer service!

Dear David Jones Customer Service Team, I am writing to make a formal complaint regarding an extremely disappointing experience at the BOSS menswear and womenswear store located in David Jones QueensPlaza on 21 September 2026, between approximately 12:30 PM and 1:00 PM. My partner and I are regular BOSS customers. On this occasion, I attended… Read more

the store because my company had asked me to purchase specific items. As the standalone BOSS store in the city had closed, I went to the BOSS concession inside David Jones QueensPlaza. I was assisted by a staff member who introduced herself as [Name Removed], the Assistant Manager.

From the beginning, the service was unprofessional and unwelcoming. When I showed her the item details and enquired about availability, she responded in a dismissive manner, stating that she had already told someone there was no stock, and that we would need to go to an outlet. She did not offer to check the system, confirm the item or size, or suggest any alternative, she looks really unhappy and poker face. When she realised the item we were looking for was womenswear, she told us we should go downstairs, again in a very unfriendly tone.I also would like to add one more thing in my complaint. When [Name Removed] found out it was for womenswear, she also mentioned in a rude tone that you should go to an outlet for these kinds of clothes, which made me and my partner feel really uncomfortable. For this problem, I would like a higher level manager in David Jones to call me and we can have a chat about this. Thanks.

While we were still at the menswear counter, my partner politely asked whether he could try on a suit. [Name Removed] responded with “You want to try??” in a tone that felt incredulous and condescending. This made us feel as though our intention or ability to purchase was being questioned. Trying on clothing is a normal part of the shopping experience, and we should not have to justify or prove our purchase intent before being allowed to try an item. Even if there were a store policy, it should have been explained politely and professionally.

We then went downstairs to the BOSS womenswear section. [Name Removed] followed us there and continued to argue with us, insisting that she had not said what we clearly heard her say. She was confrontational and refused to de-escalate the situation. At that point, two of my colleagues arrived. [Name Removed] then attempted to explain her version of the story to them, apparently in an effort to prove that I was wrong. This was highly unprofessional and embarrassing. My partner remained polite and calm throughout, yet [Name Removed] continued to argue and justify her behaviour rather than simply apologising or resolving the issue.

This is without question the worst bed purchase I have ever made, and the customer service experience from both Sealy and David Jones Macquarie Centre was equally disappointing. My husband and I purchased two Sealy mattresses from David Jones Macquarie Centre after relying on the salesperson's recommendation that they represented the latest sleep… Read more

technology and would provide superior comfort and support. Having previously owned traditional coil mattresses without issue, we trusted this advice and invested in what was promoted as a premium sleep solution.

We gave the mattresses every opportunity to work. For almost four months, we persisted in trying to adjust to them, swapped between the firm and plush versions, and genuinely tried everything possible to make them comfortable. Instead, both mattresses caused ongoing back discomfort, poor sleep quality, and inadequate support. When sitting or lying on them, we felt ourselves sinking excessively toward the base rather than receiving the support expected from a premium mattress.

The situation became so bad that we eventually stopped sleeping on the mattresses altogether and moved into our spare room because we could not sleep comfortably on either mattress.

When I returned to David Jones Macquarie Centre seeking assistance, I was directed to Sealy. This led to months of emails, phone calls, photographs, and an in-home inspection. After fully cooperating with every request, Sealy advised that the mattresses met manufacturing specifications and that no fault had been found. They then advised that any exchange or store credit would have to come from the retailer.

The most frustrating part was being passed back and forth between David Jones and Sealy. Neither company appeared willing to take ownership of the problem or provide a meaningful resolution, despite the fact that the mattresses were clearly unsuitable for our needs and had effectively become unusable.

To add insult to injury, after spending thousands of dollars on two premium mattresses, the only compensation offered by David Jones was $25. After months of inconvenience, discomfort, disrupted sleep, moving into a spare room, and completing an extensive assessment process, this felt more insulting than helpful.

While the mattresses may technically meet specification, that does not change the reality that they have delivered the worst sleep experience we have ever had. Equally disappointing has been the complete lack of meaningful customer care from both companies.

For a premium mattress brand and a major retailer, I expected far better service and a genuine commitment to customer satisfaction.

I would not purchase another Sealy mattress, nor would I recommend purchasing one through David Jones Macquarie Centre based on my experience.

Pros: None. Cons: Poor support, back pain, inability to sleep comfortably, lengthy complaints process, being passed between retailer and manufacturer, and an insulting $25 compensation offer.

Be very wary about ordering online from David Jones. I ordered two items from the website three days ago as they were showing as in stock -- no suggestion otherwise. I received an email today saying "your order is still being processed" which sounded ominous to me. I contacted the online customer service querying my order and was told "our online… Read more

stock levels are based on information our vendors system provides to our own system. So our website goes off the information provided by the vendor and if the vendor does not have accurate inventory that is when the items are unfortunately cancelled." This is blatant deceptive advertising -- they advertise an item in stock on the website but they don't know if they can sell it to you until they check with the vendor. And in the meantime your credit card has been charged? Very shonky practice. And when I managed to do some digging and find out the actual customer service number it comes up as Ali Baba on my phone???? So unprofessional.

The David Jones store in Brisbane stops letting people in at least half an hour before closing, even if it's for a last-minute quick item purchase. No wonder retail is dying in Australia, with these department stores seeing a quick decline. What's the point? What's more, there's no way to give David Jones direct feedback about this on their website. When these companies finally inevitably close, it'll be their own doing. Show details

I am dismayed by the obvious and intentional violation of Australian Consumer Law at David Jones Malvern Central. I returned an unusable new robot vacuum (lost all navigation abilities, with video evidence of a major fault) to the store and was fed a bunch of lies by the manager, [Name Removed] , about what I was legally entitled to and how long… Read more

it would take. It is now four days since [Name Removed] said he would update me, and he has made no effort to do so. He clearly only told me it would be resolved in a reasonable amount of time to get me to go away. [Name Removed] also falsely claimed that anything that can be repaired is not a major fault, and therefore I had to just accept whatever nonsense they wanted me to go through to make a legitimate claim. That is a direct violation of Australian Consumer Law. I will now have to escalate to Fair Trading to get them to comply with the law.

Ironically, I bought the robot vacuum from a brick and mortar store because I wanted the reassurance of in-person warranty claims and a company that complies with Australian Consumer Law. But from now on I will buy for cheaper from Amazon where both the customer service is better and the prices are cheaper. I will cheer David Jones' impending and inevitable bankruptcy, since their morals are bankrupt already.

I was given a Sportscraft woolen zip neck jumper as a present, within days it started to pill on sleeves and body. We attempted to return the product to the retail store at Miranda, assistant unwilling to do so as ‘I am a casual with no authority “ please come back during the week, then proceeded to advise my better half on the correct procedure… Read more

to wash and that should fix it…not our first rodeo with washing, OMG. I decided to approach from a different angle and sent a query to head office. Response took a few days, response was please submit photos and receipt, done, had to chase for a response again. They sent a return post label, and they advised it may take up to six weeks after they send to sports craft for review and no guarantee that it would be a successful outcome. Where has DJ service gone, no longer customer focussed, or stand by returns, you get better service at Kmart. I have given up they can shove their business where the sun doesn’t shine, long time customer done.

Before you buy Sheridan sheets from David Jones, make sure you read the fine print carefully. I ordered what was clearly advertised as a King Single Sheet Set, expecting it to include a fitted sheet, flat sheet and pillowcase, as most sheet sets do. When my order arrived, I discovered the “set” consisted of only a fitted sheet and a pillowcase.… Read more

After checking the product description again, the fine print did state this, but the main advertising simply referred to it as a “sheet set,” which I found misleading.

To make matters even more confusing, other Sheridan sheet sets on the David Jones website include a fitted sheet, flat sheet and pillowcase, so there is no consistency in what they call a “sheet set.”

I’ll be returning these because I need the flat sheet as well. What disappointed me even more was the complete lack of care or concern from the David Jones online customer service team. There was no attempt to acknowledge how confusing the product description was or to provide any meaningful assistance.

Buyers beware—don’t assume a sheet set includes all the standard pieces. Read every detail before ordering. Based on this experience, I won’t be buying Sheridan products again, and I also won’t be purchasing from David Jones online again due to their poor customer service.

I would like to raise a formal complaint regarding my experience at your Chandstone store on Sunday, 26 July 2026. I was waiting patiently in the queue to purchase a Christophe Robin Cleansing Volumising Paste when I was served by a staff member named Jen. Instead of greeting me professionally, she spoke in a sharp, dismissive tone and asked,… Read more

“any help?”and busy testing her perfume. I politely replied that I wanted to check out the product, yet she responded sarcastically, “You mean you want to buy it?” despite it being obvious that I was holding the product and waiting at the register.

When I asked to redeem my rewards voucher, she was also unwilling to assist and made the process unnecessarily difficult.

Overall, the interaction was unpleasant and left me feeling disrespected as a customer. I hope management will address this matter and provide additional customer service training to ensure all customers are treated with courtesy, respect, and professionalism.

Ordered two Estee Lauder skincare products online for my 91 yr old mother on 14/7/26. DJs website was advertising a free gift which is when my mother orders items. My mother received the goods on 20/7/26 and 22/7/26 but no free gift was included. I checked DJs website which was still advertising the free gift. On 26/7/26 I engaged online with DJs… Read more

virtual assistant Matt who advised me that there were no free gifts available at the time of ordering and the T&Cs state that the offer is subject to availability - ie. they will not send a free gift as there are none available BUT the DJs website IS STILL ADVERTISING THE FREE GIFT! And they are offering NOTHING to compensate. Suspiciously the virtual assistant's name is the same as the Complaints Team who i asked to be put through to.