Reviewer Photos & Videos
Disappointed in black silk pyjama design for $400
I wanted to spoil myself thinking id buy 1 piece for $500. The silk shirt i wanted wasnt in stock so i bought black silk pyjamas. Im disappointed - the pants are half elasic half drawstring - in silk all drawstring would be best & theres a tiny useless pocket over left breast - pockets in pyjamas are essential but 2 over left & right hip are much better.
Covered silk buttons would also be better over the flat (which will wear quicker & look average) fakish mother of pearl which was delivered. They were only offered in black & trim was ok but a bigger range of colours wouldve been desirable. Navy at least. Im a little disappointed with this investment.
Need to do better
Every time I buy something online from David Jones I have to correct my address which is ALWAYS incorrect and reset my password. The last garment I bought, less than a month ago, arrived with the security tag still attached. David Jones' solution? I could drive up to Tuggerah and have it removed! Is this what constitutes "customer service"? David Jones needs to get its act together. Surely you can do better than this. F. Henderson
Usually great service from David Jones but not this time! Long story short, ordered online a new pizza oven and they delivered a used one, crumbs and all! Initial conversation with them was impressive, a great solution offered. It has now been over 3 weeks, no refund, no compensation, and they have reversed their initial offer!
So pleased! Product came quickly and in perfect condition.
I was so worried after reading all these bad reviews . I had bought a product that was half the price of any other store and thought it was going to be way to good to be true. I was so pleased when it arrived three days later. I had excellent email correspondence through the whole process and the product arrived in perfect condition just as I ordered. Thankyou David Jones
Ordered $200 waffle maker -was delivered a pair of men’s shorts???
I ordered $200 waffle maker and was delivered a $34 pair of men’s shirts??? It’s not easy getting a resolution either! Many phone calls - 10 days to get my refund!! The most disappointing experience
Took $999.00 from my bank for a item they didn't have. Bank can refund in 24 hours but DJ did not have process to do it
Ordered a Dyson Air Purifier for $999.00 from DJ Online after checking it was in stock. David Jones took the money from my bank but 2 hours later send a automatic message that they could not honor the order (this was because they only had 3 in stock and they were all display models/not for sale). Instead of releasing the money immediately they use a automated refund process that can take up to 10 days. When I contacted them after speaking to my bank and finding out all they had to do was send a fax to authorize my bank to release the money with...in 24 hours they stated they did not have a process to do this. In the end it took 5 days and another week before I could get a replacement from another company - they have been reported to Consumer Affairs Victoria - if you also have a issue please report them so it confirms the issue is not a one off and they are engaged in breaking the law in taking money for non-existent products.
Poor quality clothing & customer service
I purchased two short-sleeved collared cardigan tops. I wore both only a couple of times and the stitching started to come apart on BOTH items at the collar! I e-mailed David Jones and never received a reply. Very disappointing. Expected so much more from David Jones in relation to quality and customer service.
Terrible Packing and customer service
Totally disappointed as I expected more attention on packing and dispatch.
I purchased one dinner set online and the first that it arrived, I noticed one bowl was broken. However I have tried to exchange just the bowl as they sell single items, I have been told that I couldn’t do it as I bought in a set.
So I went to store and I got a refund, and decided to buy again as I couldn’t imagine that it will happen one more time.
Yesterday the dinner set arrived and this time two bowls were broken, I don’t what is happening with David Jones I expected more.
I don’t know what to do as I don’t wanna take the whole set again to store. I just wanna exchange my broken bowls. Is that so hard?
Terrible plus horrible Customer Service
Purchased an e-gift voucher as a birthday gift. Received confirmation that very moment from card issuer that payment has been cleared only to find out in the morning, David Jones cancelled my order. I called to find out and was told by Customer service(CSO) that they are not sure. some glitch. This was a birthday gift and that was not entertained. She requested me to put a new order AND THEY WILL CLEAR IT since I have given them my details. So after putting the order, again it was cancelled. This time I insisted on knowing what's going on unti...l and after a long chat found out it was the card. They don't accept foreign credit cards even though it is legit. The staff are not sure about what's going on. There was one CSO who was very rude to me and even slammed the phone. This is the very bad treatment of a customer. I was purchasing an eight hundred dollar voucher. David jones online is the worst and most out of touch e-commerce site in the world. there is no other and it is that bad.
TERRIBLE return policy
David Jones. You will go out of business very soon if you don't change your ways. i purchased a pair of shoes online for $76.30. I went to get a refund as they did not fit and looked terrible. I went to one of your retailed stores who told me that I cannot get a refund as I had purchased it online and paid via Paypal. This is UNACCEPTABLE; no wonder ASOS and other online retailers are taking away your business. I never want to shop at any of your stores again once I've spent my exact $76.30. this is unacceptable.
Terrible customer service i will never purchase from david jones again never never
the same products are sold here at 50$ more expensive than other sites from google search i placed the online order at 9pm and immediately found that out so i've demended it to be cancelled immediately the next morning at 9am but i was told the order can't be cancelled or modified. there's no customer service direct number.
Price reduced after 1 week purchases
I recently brought a mattress “SEALY PLUSH”!! The mattress are hard as a rock! Read the description was a scam! After brought the mattress it went extra 10% off!! I rang twice to customer service one lady hang up on me because i said “complaint!” each time I had to waited at least 20mins to reach someone! eventually I went on Chat room the guy said “Because it’s a promotional item we cannot price match!”??? What sort of large company even said that? Purely this David Jone need to re-educated your staff member and the service you provide to your customer!
Returned an item in perfect condition…had it rejected and returned worn, reeking of BO and stuffed into a zip lock bag?
I am so appalled by the service that has been provided to us from David Jones. My mum purchased a beautiful dress from David Jones online a few weeks ago. She was reluctant to buy online but it was sold out in all stores in Victoria and I encouraged her saying returning goods online is easy and David Jones have great customer service and returns policy. Well, I was so wrong. The dress came and was unfortunately too small for her so she took it into a David Jones store for a refund immediately. They inspected the dress and went to process the re...fund and then realised she had paid through her credit card on PayPal. Unfortunately they can’t issue refunds for PayPal purchases in store and could only do a gift voucher refund. We would need to send it back to the onlines team for a full refund. Mum reluctantly agreed to send it back to the warehouse despite being so worried it would get lost (it was a $600 dress) in the mail. The girls in store were so supportive and helped her fill out the returns slip etc. She sent it back express with tracking and insurance and it was delivered the next day. She didn’t hear anything from them for two weeks about the return and suddenly she located a parcel on her doorstep from David Jones - with no communication from them. Confused she opened it and found the dress, crumbled up into a ball and shoved in a zip lock bag (which she did not send it back in). She took the dress out and it stank of BO and clearly had been worn. She had sent it back in immaculate condition wrapped in new tissue paper and it came back in someone else’s ziplock bag and worn!!!?? Clearly someone at Davis Jones opened the return, took it home for the weekend and wore it, brought it back in a zip lock bag and sent it back to us with literally no communication. Now we are trying to get the Customer Service Team to look into and keep getting the run around. We have asked them to investigate who processed it at their store, speak to the sales team who saw it in person, even asked if it’s usual for it to come back without notification!? Nothing….but they offered $100 voucher for us to dry clean it. Pretty much admitting that sorry, you didn’t wear it so we will clean it for you!!??? Do not buy if you may need to return. And please help!? Now we have a dress that is too small, we can’t return and we have to pay for cleaning on it even though we didn’t wear it? Plus the fees we paid to post it back……
Refused to refund or replace insist on lenghty repairs taking 3-5 months
I received a online purchase of a coffee machine back in 26th January 2021
Order Date: 26 Jan 2021
Unit did not work correctly contacted manufacture which tried basic troubleshooting but advised to return to store for refund/replacemenent.
returned unit to David Jones malvern, and its been nearly 6 months since i lodged a fault with the manufacturer.
David Jones refused my ACCC rights to a refund/replacement esp since the repair was not able to be done in a reasonable amount of time. Rang DJ support [Name Removed] refused saying its covid repairs take as long as they take when i tried to explain that sorry no the consumer can now insist on a replacement/refund she hung up on me.
- David Jones Online Store
I spent 2 hours and ordered online but after one day i got email that we cant process your order due to some issues.. i dont know what issues are but its totally disgusting as if already paid amount and every thing i ordered is over there than its your fault how you can manage to deliver us.. i will not order again any thing. Its totally waste of time.
Questions & Answers
Can someone please tell me how to order an item. Each time I click on item before I can adD to bag a screen pops up with item details. You cannot get it in the cart because this screen pops up everytime. Very frustrating.
please how do i apply for staff discount on line
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.