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David Jones Online Store

David Jones Online Store

1.2 from 139 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
2
3 star
2
2 star
2
1 star
128

Worst online experience!

published

Well people that want to buy online means they cannot go into the store and most of their stuff is only available for Click & Collect. No delivery option available. Even if you chose Click & Collect you will not be picking it up from the nearest David Jones store. Whats the point of offering online shopping. No wonder customers prefer to buy from elsewhere.

Shipping
Return Claim MadeNo

Jeanette

JeanetteSydney, NSW

Shocking service

published

Made a purchase on line I had to call at least 4 times to find out when i could collect
it is very annoying to be left on hold for at least 10 minutes for every call i made, with still no idea of when my order would be available
The level of service is shocking, i will not be buying on line from them again
Service is shocking!!!

Product Quality

SMB

SMBSouth-Eastern Region, NSW

  • 2 reviews

Poor experience buying a Christmas Hamper

published

After three attempts to purchase a $200 Christmas hamper for a kind neighbour, I could not find the 'personalised gift card message' that was advertised to go with the hamper. As my neighbour would not know who sent the hamper, I phoned David Jones and waited 22.43 minutes (I know this because it is on your mobile phone when you call). I asked them how to add the message as to who the gift was from and they told me that it was too late I should have phone earlier - I rang at 9.00a.m and my call was answered at 9.22 am so I don't know how I could have called earlier. What happened to good service. What a disgrace and I will not visit DJs online again!

Return Claim MadeNo
First time customer

First time customerSydney, NSW

  • 3 reviews

Poor service, lack of acknowledgement customer enquiry and paid order

published

1. Poor in responding enquiry.
2. Did not provide receipt or order confirmation at point of sale over the phone.
2. Tracking details provided one week after payment processed, after complaint was lodged.
3. Delivery address shown on Australia Post tracking is different to the original shipping address.
4. Stock availability inaccuracy with DJ online
After order has been cancelled previously due to stock inventory inaccuracy of the DJ online store, followed by the non delivery and poor customer service of this current order, I will not recommend or purchase from David Jones moving forward.


Ann

AnnTasmania

Terrible shopping online

published

Twice time to buy online with DJ with the sale items. Already paid money and confirm stock available, then a day and few days after they email to tell me no stock. But actually they all still available for purchase at higher price.


bellaleemil

bellaleemilHunter Region, NSW

Very poor online customer service and terrible case resolution.

published

I Ordered few items online another day, but received the completely different items. After reported the issue with online service representative,they told me my case has been lodged and they will contact me, nothing happen after that.. I had to ring them again and had fun with the waiting queue, they said they cant do anything about it atm(Of course you can!) How hard just to provide a simple solution?! Feeling sick just to waste my time and deal with them! However, there are lots of small businesses are willing to take care of their customers.


Angela M.

Angela M.Metropolitan Adelaide, SA

Terrible service

published
Return Claim MadeNo

Just another Consumer

Just another ConsumerGreater Melbourne (Metropolitan), VIC

  • 4 reviews

DJ changed their mind

published

I ordered and paid for a Scanpan saucepan online (confirmed stock is available at that particular store) when DJ was having discounts on Cookwares. When picking up at my specified store, they refused to let me collect my purchase saying there was no stock at all whilst I'd taken photos showing plenty on the shelf for proof. Never ever want to buy from DJ!!

Product Quality
Return Claim MadeNo

Neesah

NeesahSouth East Queensland, QLD

  • 2 reviews

Disappointed!!! Never buying anything online again

published

Recently placed order from DJs online store and recieved the mail saying my order has been confirmed. After 5 days, my order has been cancelled. Surprising that they do not take a second to debit your card but takes ages to refund you back! I should have gone through those reviews before i purchase. What a waste of time!!!!!!!!

Product Quality
VM D.

VM D.

  • 5 reviews

I haven't received what I have ordered

published

I ordered Italian Grigio and David Jones sent me a Victorian Grigio. I have call them, they said they will send an email to proceed to return and get the wines that I actually ordered. Nothing happened except the thank you email for contacting us and an email that the case is closed now after a week. I will stay away from David Jones online store. David Jones business is in a trouble and instead of building up a great customer online service, they disregard the mistake they made in my order and my decision is final. Out there are so many great small businesses, that will look after me.

Product Quality
Return Claim MadeNo

Terrible online service.

published

I Purchased a phone from the online store for the wedding anniversary. A day later it comes that they need to verify about online purchases with credit card which we did. Two days later where we are to get the phone we are getting the email they don't have any stocks, I called the customer service and spoke to a team leader who seemed so very little interested and no help at all. Now we haven't got our refund yet and no product for the wedding anniversary. Please be careful while buying online from David Jones. Appuling service!! Don't purchase anything online.

Return Claim MadeYes

Tony

TonySydney Surrounds, NSW

Wanting personal information

published

They Wanted copies of my credit card and drivers license for online purchases. Would not accept offer to show id in store. Claim my information will be secure. Do they do police checks on all employees? Is their servers safe from hackers?

Return Claim MadeNo

Simon

SimonGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

DJs contradict their returns policy

published

I purchased a faulty $250 product (Aarke soda water machine) and returned it two weeks later. That's fine, these things happen. But DJs wouldn't provide a refund until it was examined by the manufacturer, despite agreeing that it doesn't work and their 30 day returns policy supposedly accepting the return and refund. They said it's not covered under the warranty (for returns) because it's a new product/company and they haven't yet established the returns policy with Aarke. 6 weeks later (after sending it to Sweden) I am told there is nothing wrong with the machine and they cannot provide a refund. I am now stuck with a faulty machine that I paid $250.

They then offered a 50% discount on another machine.

Product Quality
Shipping
Return Claim MadeYes

Jas017381

Jas017381Greater Melbourne (Outer), VIC

Worst experience ever

published

Had bought a shirt from david jones for my friends birthday, however did not recieve a confirmation email or any further updates for 2 weeks. I contacted them through email and live chat at least 6 times and still no reply. If youre thinking of purchasing from here... DONT

Product Quality

Disgusting customer service!

published

Rude, arrogant and untrained staff.
I telephoned the contact centre and was greeted with two representatives that didnt care to assist with my enquiry and lost the retailer business. Their loss Harvey Normans gain.

Return Claim MadeNo
Mike

MikeCentral, SA

  • 2 reviews

Demanded personal information via email

published

I bought an iPad online and my credit card was debited the amount. Two days later I received an email from David Jones saying that if I didn't supply them with a copy of my drivers license and my credit card with only 4 numbers hidden via email then I would not receive my order. I refused and my order was cancelled, so I went elsewhere.

Return Claim MadeNo

Sambii

SambiiSydney

  • 2 reviews

Shocking service and unwilling to assist

published
Shipping
Return Claim MadeNo

Smrity S.

Smrity S.

  • 3 reviews
  • Verified customer

I ordered online for click and collect but no confirmation received

published

I ordered Lancome perfume for click and collect from Bondi junction store but no email received confirming. Its been 2 days and still nothing. Its so frustrating that I will need to get in touch with and Bla bla.

Product Quality
Return Claim MadeNo

Weeza

WeezaSouth East Queensland, QLD

I won't be shopping online again.

published

I bought several items online in one order. However they did not arrive collectively so I had multiple trips to the Post Office.
It is extremely difficult to get a refund if you have used PayPal. They will only give it back onto the PayPal account or gift card.


Shoes

ShoesGreater Melbourne (Inner), VIC

Overly dissapointed with David Jones online store

published

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Questions & Answers

CaleWale

CaleWaleasked

How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.

1 answer
Cheesed Off
Cheesed Off

Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.


Wendy C

Wendy Casked

I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..

1 answer
fred f
fred f

You have incorrectly posted under the Question section.


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