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David Jones Online Store

David Jones Online Store

1.3 from 327 reviews

Reviews

1.3

328 reviews
5
(18)
4
(5)
3
(6)
2
(5)
1
(294)
  • Product Quality
    2.1 (149)
  • Return Claim MadeYes (66) · No (189)
  • Shipping
    1.9 (131)
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Michelle

MichelleAdelaide

  • 20 reviews
  • 14 likes

No safe drop

published

They don’t authorise safe drop. Not convenient for me to go to the Post Office. I online shop a lot. Everything else is left in a safe place. Never ordering online from David Jones again.

Madeline

Madeline

  • 3 reviews
  • 2 likes

Difficult to make returns!!!

published
Product Quality
Shipping
Return Claim MadeYes
Ebony B

Ebony BSydney Surrounds, NSW

  • 3 reviews
  • 2 likes

Do not do right by their customers

published
Product Quality
Shipping
Return Claim MadeYes
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Tass Dimma

Tass DimmaGreater Melbourne (Metropolitan), VIC

Never buying again online

published

My order got split in 2. I ordered 2 weeks before fathers day, expecting delays with corona. They never called me back (I called up 6 times), never followed up on my numerous (5) emails. I had to get aggressive before they ended up telling me, that they had "technical difficulties" and couldn't fulfil my order. I later discovered this is because my item was out of stock, as I went to check the brand website and other retailers for the identical item, so they couldn't even be honest with me. They told me this 3 weeks after my initial item arrived. They have said they would refund me, however, I am still waiting, hopefully I'm not waiting 3 weeks for that as well. Don't bother, save your self the hassle with their "superior" customer service.

Product Quality
Return Claim MadeYes
Aussienetworker

AussienetworkerGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 3 likes

Delivery service - what delivery service

published

Such bad service from a large retailer. Every order, items not available. Orders get split into multiple parcels, some parcels arrive quickly some I have been waiting more than 4 weeks. No responsibility taken. refunds are slow. Faulty item sent - no return postage service provided Last time I shop online with them.

Product Quality
Shipping
Return Claim MadeNo

Beware if paying with Pay Pal

published
Return Claim MadeYes

NOT Happy JAN!

published
Product Quality
Shipping
Return Claim MadeYes
Carl

CarlPerth, WA

  • 2 reviews

Clarity needed on US and AU men's shoe sizes

published

Still waiting for someone to get back to me. It was a simple issue of a return. I'm not sure if DJs realise it but US and AU shoe sizes are really different. So if the invoice says size 8 AU it shouldn't be 8 US which is smaller for men. Sorry to hear about all these stories, they're a lot worse. I wish I'd read this page before but DJ's has always been so reliable in the past. Sad

Product Quality
Return Claim MadeYes

Click and collect is rubbish

published

Placed a click and collect order on a Friday at 1:30pm. By close of business on Saturday the one in stock item is still not available for pickup. Tried to contact through online chat but without looking into the case at all they said we would get the email when it is ready and to just keep waiting for the email. Most other stores guarantee your order will be available in 2 hours and actually take 15 minutes or less. Very disappointing that a major retailer offer this service but can’t fulfill a simple order. Won’t be using them again.

Return Claim MadeNo
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Allie C

Allie CGreater Melbourne (Outer), VIC

  • 2 reviews

Very poor return policy and customer service

published
Product Quality
Return Claim MadeYes
RachelK

RachelK

  • 2 reviews
  • 3 likes

Completely appalled

published
Victoria

VictoriaCentral Highlands and Goldfields, VIC

  • 4 reviews

Avoid if possible. Many horrible dealings.

published
Product Quality
Shipping

Out dated and un mobil friendly online.

published

David Jones online is terrible, firstly it’s not mobil friendly and then the product pricing information is quiet often not up to date or the cart tab doesn’t even work. David Jones really needs a much better it team if they won’t to improve.

Product Quality
Return Claim MadeNo
Roseanna T20

Roseanna T20Sydney, NSW

Bit slow

published

Delivery is a bit slow and there wasn’t much stock to choose from for click and collect. Once life goes back to normal I will definitely be back shopping in store

Product Quality
Shipping
Return Claim MadeNo
Never again

Never again

  • 3 reviews
  • 1 like

David Jones isn't what it used to be

published

As I am isolating, bought 2 ballet dancer Christmas decorations online. They arrived in a huge box for their size, one of them very loosely wrapped in torn old grubby tissue paper, the other decoration loose in the box. It, of course ,had its' arm and hand snapped off, as it had bounced around loose in the box. They were quite expensive, why not wrap them in bubblewrap and use a box that fitted them better. Really annoyed.

Product Quality
Return Claim MadeNo
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Clay

ClayGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Avoid at all costs

published

I ordered a coffee machine from DJs online. They sent the wrong machine (one valued at half the price). After 8 separate phone conversations to rectify a problem they caused, my options were to go into store and exchange - not a valid option in Melbourne in lockdown- or return it by post, get a refund and re-order. So that’s what I did. The new order price was higher than the original order. They refunded the difference in prices in a David Jones gift card instead of back to my credit card. I have no intention of shopping with them again so this is insulting. 6 weeks and a whole lot of frustration later I have my coffee machine. No compensation. Don’t think it won’t happen to you, their online customer service processes are appalling.

Product Quality
Return Claim MadeYes
mllllllll

mllllllll

  • 12 reviews
  • 8 likes

Absolutely useless! Stay away!!!

published

Don’t ever buy anything online with dj!!! I cancelled a transaction as they couldn’t deliver the item after more than 2 weeks. Now after another 2 weeks, they still can’t refund me back the money to my amex dj card but insisted that I still have to pay them back that money! Unbelievable!!!

I have bought many things online with Myer, they never have this mismanagement issues. refund is done within 3 business days back to my amex dj card! I don’t understand why dj couldn’t do it!! ❗️❗️❗️⚠️⚠️⚠️

Product Quality
Shipping
Return Claim MadeYes
Craig

CraigSouth Australia

Absolutely useless!

published

I ordered online and was told it would be posted Express as I would only be in the delivery location for a period of time. It was not sent Express and caused significant inconvenience. They also addressed the parcel to the incorrect name! The customer service was terrible and at one point I was discriminated against from not only a customer service agent but also a team leader! I will never shop at David Jones again and I will actively make sure my friends and family never shop at David Jones again! I urge anyone reading this review to do the same! Please do not make the same mistake I did!

Product Quality
Shipping
Return Claim MadeNo

International buyers beware!

published
Shipping
Return Claim MadeNo
Jay Y.

Jay Y.Sydney, NSW

Warning. Do not buy from DJ online store!!!

published
Shipping
Return Claim MadeNo
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Questions & Answers

Margaret Beck

Margaret Beckasked

David Jones Online Store

please how do i apply for staff discount on line

No answers
Margaret Beck

Margaret Beckasked

David Jones Online Store

Please could you let me know how i apply staff discount to my on line orders

2 answers
K-Em
K-Em

You need to email people assist with your staff details and they will add it for you so it automatically applies.

Margaret Beck
Margaret Beck

could you please tell me the process once i go to people assist when i go to people assist i cant see what i do next. thankyou

jikodos

jikodosasked

David Jones Online Store

If I am a staff member . How doe I get my staff discount without going into the store

2 answers
Mat.
Mat.

That’s classified.

K-Em
K-Em

You need to email People Assist and they can set up the discount in your account. It will take them about a week to do it.

Get an answer from our members

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