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No safe drop
They don’t authorise safe drop. Not convenient for me to go to the Post Office. I online shop a lot. Everything else is left in a safe place. Never ordering online from David Jones again.
Difficult to make returns!!!
I order some clothing from their website and when I received them they were very low quality and didn’t look like the image online. I contact David Jones and waited weeks for a reply but I never received one. I had to pay $15 shipping to return the items, which is ridiculous since they items I purchased where not up to standard. I contacted them again after I received my refund (not including postage) as they said they offer free refurns on their website and wanted to get my money back. I finally received a reply but they said they would not co...ver the postage costs because they didn’t believe they were at fault and told me I should have sent a photo, which I could have done if they bother to reply to my first email. They have just stopped replying to my emails. Very disappointed, terrible customer service.
- David Jones Online Store
- Verified customer
Do not do right by their customers
My mum recently brought spanx from in store and loved it, she wanted a bone colour in the same so she brought it online. (She brought this online as the stores were out of stock) We received the garment which to her surprise putting it on was to small (both the same garment same size just different colour). Then I looked and noticed that we were charged $129.95 online for it then on the price tag it was $119.95 but on the plastic covering it was a different garment altogether and it was $72. The price tag on the in store garment was an original...DJ tag but on the bone coloured online garment was a spanx tag. I’ve brought this situation up with them and they’ve stated that they can’t honour the pricing as it’s a different garment, now I’ve worked in retail and I know if it’s priced differently then you honour that price regardless the name on the packaging. They refuse to honour it either way which is a load of S it was something I was always told you were to do in retail.
- David Jones Online Store
- Verified customer
Never buying again online
My order got split in 2. I ordered 2 weeks before fathers day, expecting delays with corona. They never called me back (I called up 6 times), never followed up on my numerous (5) emails. I had to get aggressive before they ended up telling me, that they had "technical difficulties" and couldn't fulfil my order. I later discovered this is because my item was out of stock, as I went to check the brand website and other retailers for the identical item, so they couldn't even be honest with me. They told me this 3 weeks after my initial item arrived. They have said they would refund me, however, I am still waiting, hopefully I'm not waiting 3 weeks for that as well. Don't bother, save your self the hassle with their "superior" customer service.
Delivery service - what delivery service
Such bad service from a large retailer. Every order, items not available. Orders get split into multiple parcels, some parcels arrive quickly some I have been waiting more than 4 weeks. No responsibility taken. refunds are slow. Faulty item sent - no return postage service provided Last time I shop online with them.
Beware if paying with Pay Pal
I always pay my online orders via Pay Pal so that I know that I'm covered if anything goes wrong. I've shopped online with DJ's numerous times paying with Pay Pal & returning items back in store (if needed) in my local area for a refund back onto my Pay Pal account for quite some time without a problem. Except one day I decided to go to a different Dj's store after buying a couple of different sizes of clothing online that didn't fit.
After much confusion from the sales assistant, the manager was called & I was told rudely that my purchases wi...
NOT Happy JAN!
David Jones claim they offer superior customer service?! or at least they are forced to copy/paste this in their communications, yet their actions do not reflect this!
I was appalled to find the items that I ordered online were provided in a filthy state, with dirt and grime and appear to be very old stock. This is very disrespectful! What even more disrespectful is the inaction to rectify this. David Jones have my money and I'm left with items I would most definitely never purchase! Not very trustworthy!
David Jones tried to offload their fau...
Clarity needed on US and AU men's shoe sizes
Still waiting for someone to get back to me. It was a simple issue of a return. I'm not sure if DJs realise it but US and AU shoe sizes are really different. So if the invoice says size 8 AU it shouldn't be 8 US which is smaller for men. Sorry to hear about all these stories, they're a lot worse. I wish I'd read this page before but DJ's has always been so reliable in the past. Sad
Click and collect is rubbish
Placed a click and collect order on a Friday at 1:30pm. By close of business on Saturday the one in stock item is still not available for pickup. Tried to contact through online chat but without looking into the case at all they said we would get the email when it is ready and to just keep waiting for the email. Most other stores guarantee your order will be available in 2 hours and actually take 15 minutes or less. Very disappointing that a major retailer offer this service but can’t fulfill a simple order. Won’t be using them again.
Very poor return policy and customer service
I purchased a high-end Lego Art set a few weeks ago as the David Jones website had it on 20% off.
I received the set poorly wrapped in only a plastic satchel, no bubble wrap nor box. As a result the set had been heavily damaged in transit. I contacted customer service via Facebook asking for an exchange as I still wanted to make the most of the discount and didn't want to miss out because of David Jones's poor packaging. I was told I could send the set back at my expense where it would have been assessed for a full refund or being offered a 20%...
I had placed an order on their website for a rather expensive leather handbag as it was on sale at the time. Upon received my order I noticed that the bag was damaged (a large scratch/scuff was right on the front of the bag) I immediately called their customer service to notify them of this and was instructed to send the bag back and it would be exchanged no questions asked. I was also told that they do not provide return labels and that I would have to initially pay for this out of my own pocket, but I was assured that as soon as I sent throug...h my receipt via email I would be reimbursed immediately for this. I was also asked to email through photos of the damaged bag, the packaging and the barcode. I did this straight away and I sent off the bag the very next day as instructed. After having already sent off the bag I was sent a message via Facebook stating that the bag will have to be assessed first and possibly sent off to the vendor to be assessed there too and only after this has taken place and the bag has been deemed faulty can they advise me whether or not they are able to replace my bag for me or not as they may just have to refund it instead. I called up their customer service again and was on the phone for a very long time trying to explain the situation to the lady who was not helping at all whatsoever. I explained that I had received different instructions the previous day and had I known about this I would have just held onto the bag to exchange it in person once the stores reopened after lockdown. I explained that I do not want a refund I just want an exchange and that clearly the bag is damaged as per the photos! I was told that this is their policy and procedure and the only solution she could offer me was for me to purchase the bag again (at the full retail price) and they would then refund me the difference which is completely ridiculous and not feasible for the average person. I had initially already spent close to $300 for the handbag I was not prepared to spend another $300 for this to be resolved nor did I even have the funds to accomodate this as I have been stood down due to COVID-19 and am currently not even working. Either way I’m appalled that this was even suggested, I asked for the manager and was put on hold for quite some time and was then told I could not be put through to the manager, that the lady did not know her managers name, that she could not provide me with the managers contact number etc etc. I was not happy with this at all and finally the lady I was speaking to agreed to have the manager call me back that evening. Upon speaking at length with the manager/team leader and explaining the whole situation to her I was told to call her back and speak to her directly the moment I saw that my bag had been delivered to the warehouse and that she would do everything possible to get a replacement bag sent out to me as an exchange instead of me having to get a refund. She agreed that it was not feasible for me to purchase the bag again and she said she would try to contact the other David Jones stores in Australia and find a store that had the handbag. I even said that I would be happy to drive to a store and pick it up in person when the lockdown was over if it was easier for her. A few more days passed and upon checking my tracking and seeing that the bag had been delivered I tried contacting the team leader/manager again, not only did it take close to an hour for my call to be answered but the customer service representative refused to put me through to her when previously I was told to speak with her directly! I was told the team leader/manager would call me back that day. I waited all day with no call and upon contacting someone on live chat I was told she had already gone home and that they would get her to call me first thing the next morning. I waited the next morning yet never received a call and after calling back I was told she will call me back to which I refused as I never received an initial call back I was then put on hold for a long time while they apparently spoke with her and then all they could say to me was that they had to do a refund and could not exchange my bag for me. After all this really? I don’t understand nor could their customer service explain to me why it is so difficult for them to just process an exchange for something yet if I were to purchase it again they would be able to send another item out to me no worries this just does not make sense. How is it difficult to get one of their stores to send out a replacement item? If they have it to purchase then they have it to exchange. Not wanting to bother with the back and forth anymore as I had already wasted enough time and energy I accepted the refund. Not only this but I had to contact David jones again multiple times via email, phone, Facebook message and live chat to get my return postage refunded. What an absolute joke! This whole issue was due to David Jones sending me damaged goods and good customer service would have been to bend over backwards for their customer and fix the issue yet all that they have done is inconvenience me as the customer. This was my first online order with David Jones and it will surely be my last as I’ve never been so appalled with a company’s lack of customer service or their poor policies and procedures in all my life!
Avoid if possible. Many horrible dealings.
I have forever been a loyal customer of David Jones, having bought may gifts from there and expensive items to treat myself but this past year they have done nothing but let me down.
First, I purchased an item upwards of $200. The item was not shipped out as effectively as usual which I understood due to the pandemic but after two weeks of not hearing anything I decide to message them. I received the stock standard response that they were waiting for the stock to arrive. Would have been nice to have been informed about that instead of having t...o ask them. A month went by and still nothing again so I touched base and once again got the same result. Trying to be understanding I brushed it off due to the pandemic. Two months had gone past and there was still no update or estimation for when the order would be shipped so I asked for them to cancel my order which they ignore and said it would be sent once it arrived in their warehouse. Finally, three months later, I receive an email saying that my order would be cancelled and refunded. On a positive note, the refund was back in my account by the following week. Secondly, I decided to give David Jones another chance after my previous experience with them due to having only had one poor run in with them before. This time I bought another item, again over $200, and it was shipped efficiently and arrived within no time. Only, to my disappointment this item was all scratched up and would have been damaged prior to shipping as it was wrapped relatively well. The team at the warehouse should have been aware that this item was damaged and not sent it out in the first place due to being a breach of the ACCC guidelines. Upon receiving my order I got in contact with a customer service member efficiently on their live chat features and have been passed on to having to contact the returns team. However, I am yet to hear back from the returns team as I have just emailed them and it may take a few days but I am not confident in returning or exchanging the item via the post due to the pandemic and a lot of items getting lost. I will update my review once I have attempted to return my item. Devastated that this seems to be an ongoing issue and that both my recent purchases have been a disappointment.
Out dated and un mobil friendly online.
David Jones online is terrible, firstly it’s not mobil friendly and then the product pricing information is quiet often not up to date or the cart tab doesn’t even work. David Jones really needs a much better it team if they won’t to improve.
Delivery is a bit slow and there wasn’t much stock to choose from for click and collect. Once life goes back to normal I will definitely be back shopping in store
David Jones isn't what it used to be
As I am isolating, bought 2 ballet dancer Christmas decorations online. They arrived in a huge box for their size, one of them very loosely wrapped in torn old grubby tissue paper, the other decoration loose in the box. It, of course ,had its' arm and hand snapped off, as it had bounced around loose in the box. They were quite expensive, why not wrap them in bubblewrap and use a box that fitted them better. Really annoyed.
Avoid at all costs
I ordered a coffee machine from DJs online. They sent the wrong machine (one valued at half the price). After 8 separate phone conversations to rectify a problem they caused, my options were to go into store and exchange - not a valid option in Melbourne in lockdown- or return it by post, get a refund and re-order. So that’s what I did. The new order price was higher than the original order. They refunded the difference in prices in a David Jones gift card instead of back to my credit card. I have no intention of shopping with them again so this is insulting. 6 weeks and a whole lot of frustration later I have my coffee machine. No compensation. Don’t think it won’t happen to you, their online customer service processes are appalling.
Absolutely useless! Stay away!!!
Don’t ever buy anything online with dj!!! I cancelled a transaction as they couldn’t deliver the item after more than 2 weeks. Now after another 2 weeks, they still can’t refund me back the money to my amex dj card but insisted that I still have to pay them back that money! Unbelievable!!!
I have bought many things online with Myer, they never have this mismanagement issues. refund is done within 3 business days back to my amex dj card! I don’t understand why dj couldn’t do it!! ❗️❗️❗️⚠️⚠️⚠️
I ordered online and was told it would be posted Express as I would only be in the delivery location for a period of time. It was not sent Express and caused significant inconvenience. They also addressed the parcel to the incorrect name! The customer service was terrible and at one point I was discriminated against from not only a customer service agent but also a team leader! I will never shop at David Jones again and I will actively make sure my friends and family never shop at David Jones again! I urge anyone reading this review to do the same! Please do not make the same mistake I did!
- David Jones Online Store
- Verified customer
International buyers beware!
I ordered all my items online to my Australian shop and ship Account and used my international credit card. The card was charged and I was sent a confirmation. Then a day later got a cancellation from David Jones.
I then sent emails and called Melbourne and was told to order all again and Ensure I registered (non guest)which I painstakingly did all again...my card was charged all over again. This time I didn’t get an email from DJ I only found out my items weren’t coming when I went on to track the order! Terrible! I wrote to DJ and received a ...
Warning. Do not buy from DJ online store!!!
Hi all. I just wanted to warn you all not to buy from DJ online store. I have purchased a LG Dishwasher exactly 6 weeks ago which costed me over $1100 (which was paid for on purchase date). Since then I have contacted DJ customer support every week for a delivery date. At each call they blame the supplier, LG, for not giving them the delivery details and I am told each time that the “matter has been escalated to the Resolution Team”. To date, I have not received any further update on delivery nor any contact from the product supplier, LG, for ...any confirmation of the delivery schedule. I have even called LG Head office to lodge a complaint but they cannot even talk to me as the order came from DJ not me. BE WARNED!!! DJ’s online sales system seems flawed and they will most likely waste your valuable MONEY and TIME like they have mine. What a joke.
Questions & Answers
please how do i apply for staff discount on line
Please could you let me know how i apply staff discount to my on line orders
If I am a staff member . How doe I get my staff discount without going into the store
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