Worst online experience!
Well people that want to buy online means they cannot go into the store and most of their stuff is only available for Click & Collect. No delivery option available. Even if you chose Click & Collect you will not be picking it up from the nearest David Jones store. Whats the point of offering online shopping. No wonder customers prefer to buy from elsewhere.
Made a purchase on line I had to call at least 4 times to find out when i could collect
it is very annoying to be left on hold for at least 10 minutes for every call i made, with still no idea of when my order would be available
The level of service is shocking, i will not be buying on line from them again
Service is shocking!!!
Poor experience buying a Christmas Hamper
After three attempts to purchase a $200 Christmas hamper for a kind neighbour, I could not find the 'personalised gift card message' that was advertised to go with the hamper. As my neighbour would not know who sent the hamper, I phoned David Jones and waited 22.43 minutes (I know this because it is on your mobile phone when you call). I asked them how to add the message as to who the gift was from and they told me that it was too late I should have phone earlier - I rang at 9.00a.m and my call was answered at 9.22 am so I don't know how I could have called earlier. What happened to good service. What a disgrace and I will not visit DJs online again!
Poor service, lack of acknowledgement customer enquiry and paid order
1. Poor in responding enquiry.
2. Did not provide receipt or order confirmation at point of sale over the phone.
2. Tracking details provided one week after payment processed, after complaint was lodged.
3. Delivery address shown on Australia Post tracking is different to the original shipping address.
4. Stock availability inaccuracy with DJ online
After order has been cancelled previously due to stock inventory inaccuracy of the DJ online store, followed by the non delivery and poor customer service of this current order, I will not recommend or purchase from David Jones moving forward.
Very poor online customer service and terrible case resolution.
I Ordered few items online another day, but received the completely different items. After reported the issue with online service representative,they told me my case has been lodged and they will contact me, nothing happen after that.. I had to ring them again and had fun with the waiting queue, they said they cant do anything about it atm(Of course you can!) How hard just to provide a simple solution?! Feeling sick just to waste my time and deal with them! However, there are lots of small businesses are willing to take care of their customers.
I purchased a Christmas tree online on Friday 15/11/19 after I received terrible customer service in store with one staff member managing several departments and not being able to advise me If the Christmas tree i wanted to purchase was in stock, along with getting confused as to which Christmas tree matched the barcode in the computer system . I received an email the following day after my online purchase to advise the tree would arrive by Friday, 22 November, my purchase did not arrive. Needless to say I have two very upset sons who were loo...king forward to putting up the Christmas tree on Friday night. I went onto tracking online to find out the shipment is now been delayed to Thursday next week. No email notification to advise of the delay and no reason why .. I live in the metropolitan area so I cant understand the lengthy delay. I regret my decision and will certainly not use David Jones online again.
DJ changed their mind
I ordered and paid for a Scanpan saucepan online (confirmed stock is available at that particular store) when DJ was having discounts on Cookwares. When picking up at my specified store, they refused to let me collect my purchase saying there was no stock at all whilst I'd taken photos showing plenty on the shelf for proof. Never ever want to buy from DJ!!
Disappointed!!! Never buying anything online again
Recently placed order from DJs online store and recieved the mail saying my order has been confirmed. After 5 days, my order has been cancelled. Surprising that they do not take a second to debit your card but takes ages to refund you back! I should have gone through those reviews before i purchase. What a waste of time!!!!!!!!
I haven't received what I have ordered
I ordered Italian Grigio and David Jones sent me a Victorian Grigio. I have call them, they said they will send an email to proceed to return and get the wines that I actually ordered. Nothing happened except the thank you email for contacting us and an email that the case is closed now after a week. I will stay away from David Jones online store. David Jones business is in a trouble and instead of building up a great customer online service, they disregard the mistake they made in my order and my decision is final. Out there are so many great small businesses, that will look after me.
Terrible online service.
I Purchased a phone from the online store for the wedding anniversary. A day later it comes that they need to verify about online purchases with credit card which we did. Two days later where we are to get the phone we are getting the email they don't have any stocks, I called the customer service and spoke to a team leader who seemed so very little interested and no help at all. Now we haven't got our refund yet and no product for the wedding anniversary. Please be careful while buying online from David Jones. Appuling service!! Don't purchase anything online.
- Verified customer
DJs contradict their returns policy
I purchased a faulty $250 product (Aarke soda water machine) and returned it two weeks later. That's fine, these things happen. But DJs wouldn't provide a refund until it was examined by the manufacturer, despite agreeing that it doesn't work and their 30 day returns policy supposedly accepting the return and refund. They said it's not covered under the warranty (for returns) because it's a new product/company and they haven't yet established the returns policy with Aarke. 6 weeks later (after sending it to Sweden) I am told there is nothing wrong with the machine and they cannot provide a refund. I am now stuck with a faulty machine that I paid $250.
They then offered a 50% discount on another machine.
Worst experience ever
Had bought a shirt from david jones for my friends birthday, however did not recieve a confirmation email or any further updates for 2 weeks. I contacted them through email and live chat at least 6 times and still no reply. If youre thinking of purchasing from here... DONT
Demanded personal information via email
I bought an iPad online and my credit card was debited the amount. Two days later I received an email from David Jones saying that if I didn't supply them with a copy of my drivers license and my credit card with only 4 numbers hidden via email then I would not receive my order. I refused and my order was cancelled, so I went elsewhere.
Shocking service and unwilling to assist
Ordered and paid for a vacuum. David Jones sent it through Australia Post from Sydney for delivery to Sydney with an ETA of the next day. Somehow AP redirected to QLD with a new ETA of next week. Called David Jones customer service and was told that they were still within their stated delivery timeframe and therefore nothing they could do. I pointed out that I am in the same city as their warehouse, that I could send a parcel to Perth from Sydney that would get there the next day. Requested they redirect the wayward parcel back to their warehou...se and send a new one for delivery today due to the unreasonable delay and was told they are unable to do that as they would have to process a refund and I would have to go through the whole process of reordering. I asked what would happen in the instance of the delivery going missing, was told in that case that they would investigate it, process a refund and the customer would again have to repurchase, which would start the delivery timeframe again. David Jones are unwilling to assist, they have no consideration for their customers, operator even admitted that the inconvenience to the customer is something the customer just has to deal with. Calling the customer service line is a complete waste of time, no ownership taken. Will never shop with David Jones again.
- Verified customer
I ordered online for click and collect but no confirmation received
I ordered Lancome perfume for click and collect from Bondi junction store but no email received confirming. Its been 2 days and still nothing. Its so frustrating that I will need to get in touch with and Bla bla.
I won't be shopping online again.
I bought several items online in one order. However they did not arrive collectively so I had multiple trips to the Post Office.
It is extremely difficult to get a refund if you have used PayPal. They will only give it back onto the PayPal account or gift card.
Overly dissapointed with David Jones online store
I bought a sale Malone Soulier shoes in white colour. Turns out the shoes that came was in other color. I tried to reach the customer service by email after 2 days they still didnt reply I try to call and they cant solve anything only apologise and can only offer a refund as the stock its not available anymore. I told them then why do you advertise for white color shoes while its not in white! They only apologise and cant compensate anything. I do not want a refund, I want the shoes in white color. Several days later someone reply my email and ...ask to return the item than they will solve things. I replied them if they can assure when I returning the items that they can send the one I expected in white colors. Then they did not reply until a week only to said they can not assure anything by now. What an experience!
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Questions & Answers
How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.
I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..
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