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David Jones Online Store

David Jones Online Store

1.3 from 417 reviews · View Statistics
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Reviews

  • Product Quality
    2.0 (192)
  • Return Claim MadeYes (88) · No (230)
  • Shipping
    1.9 (162)
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Ciri
CiriGreater Melbourne (Outer), VIC

Disappointed in black silk pyjama design for $400

published

I wanted to spoil myself thinking id buy 1 piece for $500. The silk shirt i wanted wasnt in stock so i bought black silk pyjamas. Im disappointed - the pants are half elasic half drawstring - in silk all drawstring would be best & theres a tiny useless pocket over left breast - pockets in pyjamas are essential but 2 over left & right hip are much better.
Covered silk buttons would also be better over the flat (which will wear quicker & look average) fakish mother of pearl which was delivered. They were only offered in black & trim was ok but a bigger range of colours wouldve been desirable. Navy at least. Im a little disappointed with this investment.

Product Quality
Incentivised Review No
Return Claim MadeNo

Need to do better

published

Every time I buy something online from David Jones I have to correct my address which is ALWAYS incorrect and reset my password. The last garment I bought, less than a month ago, arrived with the security tag still attached. David Jones' solution? I could drive up to Tuggerah and have it removed! Is this what constitutes "customer service"? David Jones needs to get its act together. Surely you can do better than this. F. Henderson

Incentivised Review No
Stixpicks
Stixpicks South East Queensland, QLD
  • 2 reviews
  • 1 like

Disgraceful!

published

Usually great service from David Jones but not this time! Long story short, ordered online a new pizza oven and they delivered a used one, crumbs and all! Initial conversation with them was impressive, a great solution offered. It has now been over 3 weeks, no refund, no compensation, and they have reversed their initial offer!

Incentivised Review No
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So pleased! Product came quickly and in perfect condition.

published

I was so worried after reading all these bad reviews . I had bought a product that was half the price of any other store and thought it was going to be way to good to be true. I was so pleased when it arrived three days later. I had excellent email correspondence through the whole process and the product arrived in perfect condition just as I ordered. Thankyou David Jones

Product Quality
Shipping
Leanne Davies
Leanne DaviesGreater Melbourne (Metropolitan), VIC

Ordered $200 waffle maker -was delivered a pair of men’s shorts???

published

I ordered $200 waffle maker and was delivered a $34 pair of men’s shirts??? It’s not easy getting a resolution either! Many phone calls - 10 days to get my refund!! The most disappointing experience

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Incentivised Review No

Took $999.00 from my bank for a item they didn't have. Bank can refund in 24 hours but DJ did not have process to do it

published
Product Quality
Shipping
Tosie
TosieSouth East Queensland, QLD
  • 6 reviews
  • 1 like

Poor quality clothing & customer service

published

I purchased two short-sleeved collared cardigan tops. I wore both only a couple of times and the stitching started to come apart on BOTH items at the collar! I e-mailed David Jones and never received a reply. Very disappointing. Expected so much more from David Jones in relation to quality and customer service.

Product Quality
Incentivised Review No
Return Claim MadeNo
Fabi
FabiSydney, NSW

Terrible Packing and customer service

published

Totally disappointed as I expected more attention on packing and dispatch.

I purchased one dinner set online and the first that it arrived, I noticed one bowl was broken. However I have tried to exchange just the bowl as they sell single items, I have been told that I couldn’t do it as I bought in a set.
So I went to store and I got a refund, and decided to buy again as I couldn’t imagine that it will happen one more time.
Yesterday the dinner set arrived and this time two bowls were broken, I don’t what is happening with David Jones I expected more.
I don’t know what to do as I don’t wanna take the whole set again to store. I just wanna exchange my broken bowls. Is that so hard?

Product Quality
Incentivised Review No
Return Claim MadeNo
Ravi G.
Ravi G.Perth, WA

Terrible plus horrible Customer Service

published
Product Quality
Incentivised Review No
Return Claim MadeNo
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TravelBugg
TravelBuggbrisvegas
  • 6 reviews
  • 3 likes

TERRIBLE return policy

published

David Jones. You will go out of business very soon if you don't change your ways. i purchased a pair of shoes online for $76.30. I went to get a refund as they did not fit and looked terrible. I went to one of your retailed stores who told me that I cannot get a refund as I had purchased it online and paid via Paypal. This is UNACCEPTABLE; no wonder ASOS and other online retailers are taking away your business. I never want to shop at any of your stores again once I've spent my exact $76.30. this is unacceptable.

Product Quality
Shipping
Incentivised Review No

TERRIBLE

published

Terrible customer service i will never purchase from david jones again never never
the same products are sold here at 50$ more expensive than other sites from google search i placed the online order at 9pm and immediately found that out so i've demended it to be cancelled immediately the next morning at 9am but i was told the order can't be cancelled or modified. there's no customer service direct number.

Incentivised Review No
Return Claim MadeYes
Nina
NinaGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

Price reduced after 1 week purchases

published

I recently brought a mattress “SEALY PLUSH”!! The mattress are hard as a rock! Read the description was a scam! After brought the mattress it went extra 10% off!! I rang twice to customer service one lady hang up on me because i said “complaint!” each time I had to waited at least 20mins to reach someone! eventually I went on Chat room the guy said “Because it’s a promotional item we cannot price match!”??? What sort of large company even said that? Purely this David Jone need to re-educated your staff member and the service you provide to your customer!

Product Quality
Incentivised Review No
Return Claim MadeNo

Returned an item in perfect condition…had it rejected and returned worn, reeking of BO and stuffed into a zip lock bag?

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Colwyn C.
Colwyn C.
  • 16 reviews
  • 9 likes

Refused to refund or replace insist on lenghty repairs taking 3-5 months

published

I received a online purchase of a coffee machine back in 26th January 2021
Order Date: 26 Jan 2021
Unit did not work correctly contacted manufacture which tried basic troubleshooting but advised to return to store for refund/replacemenent.
returned unit to David Jones malvern, and its been nearly 6 months since i lodged a fault with the manufacturer.
David Jones refused my ACCC rights to a refund/replacement esp since the repair was not able to be done in a reasonable amount of time. Rang DJ support [Name Removed] refused saying its covid repairs take as long as they take when i tried to explain that sorry no the consumer can now insist on a replacement/refund she hung up on me.

Product Quality
Shipping

Totally disgusting

published

I spent 2 hours and ordered online but after one day i got email that we cant process your order due to some issues.. i dont know what issues are but its totally disgusting as if already paid amount and every thing i ordered is over there than its your fault how you can manage to deliver us.. i will not order again any thing. Its totally waste of time.

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Product Quality
Shipping
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Questions & Answers

john e
john easked
David Jones Online Store

how to buy grocery on line

No answers
Chris
Chrisasked
David Jones Online Store

Can someone please tell me how to order an item. Each time I click on item before I can adD to bag a screen pops up with item details. You cannot get it in the cart because this screen pops up everytime. Very frustrating.

4 answers
Reviewer R.
Reviewer R.

Have you thought of contacting David Jones?

Chris
Chris

Yes but thought it would be quicker if someone had experienced the same issue and knew the answer.....

Reviewer R.
Reviewer R.

Good luck with that thought

Margaret Beck
Margaret Beckasked
David Jones Online Store

please how do i apply for staff discount on line

No answers
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David Jones Online Store

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