Ordered a mattress to be delivered on date xxx. Took 5 emails, 5 phone calls, and about 6 hours of wasted time trying to organise a delivery in Sydney metropolitan area on a date given to them 6 weeks in advance. No-one would take any accountability for where the mystery mattress was nor would take responsibility for following up with the 3rd party delivery company to organise the delivery.

Sent numerous emails wanting info on a online order. Kept getting sent back the same response every time. Nothing useful, just annoying. Never again will I shop with David Jones. What a joke of a company!!!!!

I had a David Jones gift card for $200 that I tried to use online. When I tried to confirm payment it kept coming up ‘No Balance remaining on card’ I chatted to the David Jones helpline online and they asked me for all my details etc and I was told that the card ‘had not been loaded properly’ by David Jones in Westfield Carousel and I have to call the individual store
as the David Jones help centre can’t sort it out. So I called David Jones in Westfield Carousel and they told me the issue should be resolved in about an hour . It’s 7 hours now and the issue is the same and not fixed!.... absolutely ridiculous service from David Jones.

Spent an hour trying to order a product online after live chat ,a email and a phone call just gave up how are these jokers still in business

Please just avoid ordering anything online from them. Their customer service is horribly unresponsive - don't even bother emailing, calling them is the only way to get anywhere at all (and even then they will keep you on hold for hours, and will simply defer to "management" as soon as anything gets difficult). They have no control over their inventory and insane returns policies which commence on the time of the order, not delivery - meaning if they spend weeks messing around with not delivering your order (which they frequently do), you're out of the returns window for certain brands. Just buy from Myer, Net-a-Porter, Iconic... ANYONE else instead, you'll have a better experience for sure.

The clothes I ordered from DJ's were of good quality and fitted well. However, as a retailer I was less than impressed with their service. I selected to ship items together. The both shipped separately. I also expected, like clothing orders from other stores that they would come to my home address. Instead they were delivered to the post office. Even worse, they were delivered to different post offices on different days meaning I had to make separate trips for something that otherwise should have come to my house. In addition I opened the orders to find the coat hangers still attached. They could have saved on packaging by taking the hangers off and shipping the items together.

Ordered two pairs of shoes on sale for Xmas. The wrong size was sent by David Jones who expected us to return them to a store in a COVID-19 hotspot.

After refusing to return the faulty product to a store they finally sent out a post bag for returning goods & guaranteed there would be stock available so we could "re-order" the same shoes so they could send the correct size.

Posted shoes back for return - when gift card voucher came through for the original shoes I went to re-order and the shoes were no longer on sale.

A week later we made contact again and the size is sold out. Their response is they are unable to help now.

Disappointing!

David Jones is a joke! For a company that has experienced a steady decline in sales and profit over the years due to a growing online retail market, you'd think they would capitalise on the opportunity to expand their online service and better adapt to the changing ways in which consumers are spending...

So I tried to buy a pair of shoes online via click and collect. I rang my local store ahead before placing my order (as I have had numerous orders cancelled in the past).

The store said they had 6 pairs in the colour and size I wanted so I p...

Hello, does anyone in here experienced purchasing a clothes from DJ online without a tracking number? I ordered an item with no tracking number. I am not confident about this, I ordered it last week and there is no update about the whereabouts of my parcel. Just wondering. It is so important as I ordered a maternity dress, I needed it.

I checked their online store for mens polo it was $79 reg price $119, went to their Parramatta store I was told it is not on sale, it appears they lure customers into their stores with false ads, will never shop their again.

Online shopping via mobile phone is an ugly experience. Items take forever to load and the screen jumps/scrolls. Filters dont work and often if you click on a sale item, its not available at all in any size (eg tommy Hilfiger crop top). Ended up using mobile optimised myer online shopping.

Went on website to buy a mattress. Put in my address, said free shipping. Two days later the order was unable to be fulfilled. On calling customer service, the reason was the item only ships to metro areas.
Online store is useless, not updated/doesnt reflect their shipping policy.

After spending hours looking through all the kitchenware items on sale and filling the cart with $300 worth of items, on checkout not a single item was available for delivery or click and collect anywhere in Melbourne. What a waste of time, I don't understand the point of these sales when nothing is ever available?

No wonder David Jones is going under

Now I get emails everyday asking me if I have 'forgotten something' as my cart has items still; I'd love to buy them David Jones you just let me know where and when.

I’ve been always purchasing online due to my busy schedule. At some point I even purchased more than a thousand dollars of beauty products in one transaction and no free sample has been included in the parcel. I know it’s not really a major issue but you should make your customers happy by giving samples.

Be warned online customers if you are using Paypal as payment method. I purchased over $600 worth of merchandises using Paypal and only to find out when I returned the unfit items to the store that DJ won't accept them because i selected Paypal as payment method. You can get store credit or send the items back to get your monies back (???). It seems to me like a force sale tactic. Wondering why they don't remove Paypal option on their website if they think this allows fraudulent transactions? I just could not believe it. DJ Management should go and learn from Myers or other little stores on how to handle payment with Paypal as you do not promote online sale. I would give 0 or negative star if I can.

Don't bother shopping online from David Jones. The inventory on their website is not live and updated. Tried to buy a number of items during the Boxing Day Sale. Placed a number of orders both via click and collect at my local store and home delivery. 99% of my orders got cancelled due to not being able to "fulfill the order". The items I purchased (that got cancelled) are still showing as available online and at my selected local store! Still waiting for refunds including gift vouchers. The one item they could fulfill came poorly packaged with...

I paid for a pair of shorts that were sold out everywhere else but in stock at David Jones. After keeping my money for several business days, I received an email that they had unceremoniously cancelled my order. They provided no proof/invoice and no reason. I called and the person on the phone said it was because the shorts were no longer in stock but she "wasn't sure" she could provide proof of the refund. Useless waste of time.

I recently purchased a TV for $2,500 online, once the order was placed I stumbled upon all of these reviews and was horrified and thought I would be in for a terrible experience.

However, I received the price match refund that was promised and my TV was delivered within the week, 2 weeks earlier than was possible. It was exactly as described and I couldn't be happier. Their online support was very helpful and everything was smooth.

They did everything they said they would and the whole process was fine.

Just wanted to give a review so that anyone else out there who was in my position knows that they don't ruin every single order.

I tried it once and it took forever to email me the "ready to be collected" literally took a day and it was not during a holiday season busy times, the email arrived at 3:40pm the next day (Sunday) .... Monday to Fridays I have to work
I am giving it a try again yesterday and now I am regretting it

I recently bought a Dyson hairdryer from DJ online. After trying, it’s not within expectation and decided to return. To my horror, the stall manager at glen Waverley branch said that there is no return for change of mind for all Dyson products. It was not indicated on the invoice nor stated. She said all her staff would have inform customer on that despite I didn’t see it on the floor display to remind customers of such return policy.