David Jones Online Store

Failed to deliver items and have been waiting weeks for a refund. David Jones are blaming Sheridan for not delivering and said they won't refund until they can determine what went wrong. My contract is with David Jones and, under consumer law, David Jones is legally obligated to refund me in an appropriate timeframe, and not make me wait until they have determined the problem with their internal systems and processes.

Living in Sydney and want to buy a pair of shoes online which seems only available in one of the stores in Melbourne. Shocked DJ doesn’t have a system to get it shipped to Sydney. Staff didn’t bother to explain why.

Ordered multiple items. Two were completely wrong and I’ve had to return. Still waiting on the Afterpay refund! One item hasn’t even been sent, still waiting. Was on hold with customer service centre for over 30 minutes, they’re offshore and they can’t even track item. Said that service centre will get back in 24-48hrs. Useless. Never shopping with DJs online again!

Ordered two items online.
They sent the wrong items, I returned them at my own expense requesting the correct items.
They then cancelled my order and issued a refund of 50% of the original purchase price.
I have received no correspondence, I have had to chase them constantly. My original order was Jan 24th it's now March 5th. I'm down over $172 and empty-handed.

I recently purchased an Aje tshirt online for $190, which David Jones had sent me a faulty tshirt with a white spot on a black top and a tag that said 30% and no exchange or refund. I sent David Jones and email on Monday afternoon to let them know what has occurred As well as Facebook and I still haven’t had a response regarding the faulty product which was purchased at full price

I ordered 3 items from DJs online store. The parcel arrived with one item missing.
I rang customer service. Waited 20 mins for phone to be answered. She said it would be looked into. Next day she wanted me to look in the bubble wrap to see if the missing bottle was hiding somewhere in the box. Then she wanted photos of the box and it’s contents. They are still looking into it. No replacement item. No refund. (It was quite an expensive item). Looks as though I won’t have the item in time for the birthday they were for if I get the item at all. They say they want to be “upmarket”. Not with this attitude and lack of PR. I get much better service from Target and Myer. ‘Bye ‘bye DJs. You’ve lost a customer of 50 years.

About 2-3 months ago I could not log onto the David Jones website. It continuously had an error message every time I attempted to log on or even view the website. I contacted customer service twice and they managed to fix the problem at their end. Some six weeks later the same problem has happened again.
Customer service told me this time to change my computer settings. I have had no issues with other retailer's websites. As a David Jones American Express cardholder, I guess this is when I just cut the card.

My order was only delivered a month post order. When it arrived, one of the four items were missing and there was a receipt from a third party (Hermanns) that indicates there’s a refund, but the refund is no where to be seen on my original card of purchase.

Boots advertised by popular brand were misrepresented in terms of quality and colour.
Had to pay for return which is against consumer rights but I went along with it as too worried about getting the full refund.
Will never buy another thing from them again!
Always trusted their brand but it’s now rubbish!

I have experienced the worst online shopping experience with David Jones. I ordered a dryer 8 days ago no correspondence at all. I had to contact them in regards to my order. Today 8 days later after numerous phone calls I receive a email saying product not available for a month. I can’t complain about the service as there simply isn’t any. David Jones really shouldn’t do online sales.

When my online order arrived two of the four items were incorrect and after numerous mails, attaching images, explaining and following up I was left to my own devices to go to a store and sort it out.

Nightmare to deal with.

I ordered a smartwatch online Sunday after 5. Wife didn't want it as a gift with the poor reviews on the Kate Spade SW. I called 1800354663 to ask to cancel. I was told that there was nothing they can do as the system does not allow changes. The rep was being condescending as well. I told the rep that she was being that and all she said was it was fine. People wonder why the big retailers are loosing. From my experience its poor service and bad attitudes.