David Jones Online Store
Part of David Jones  1.6 (1,541)

David Jones Online Store

 Verified
David Jones Online Store
1.4

596 reviews

PositivevsNegative
8% · 45540 · 91%
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Return Claim MadeYes (115) · No (321)
Product Quality
2.2 (270)
Shipping
2.1 (251)

Reviews

596 reviews
DeeJay
DeeJaySouth East Queensland, QLD7 posts
  Online Store

Fault with online payment

Be careful if you part pay with a gift card online at DJs. I completed an order using a gift card and the rest on credit card. It looked ok the gift card accepted and showed the amount coming off the total. I checked my credit card after and it had been charged the full amount as if I didn’t use a gift card. I called DJs straight after, they said sorry we can’t cancel or change the order, you can use the gift card another time! They basically misrepresented the cost to me, didn’t care and it sounded like a spiel they use all the time. If your gift card doesn’t cover the cost in full their system doesn’t work and you will be ripped off. Show details
Andrew McConnell
Andrew McConnellCentral, SA4 posts
  Online Store

No cancelation, of any order, on any time placed

No ability to cancel an order once placed.
Terrible cancelation policy, once you order you cannot cancel even if you ring them straight away. On the call I was told too late its ordered and send it back at your own cost once you receive it. The plate was the incorrect size for my BBQ (thanks to poor specs on the site) and I have to then drive 50 mins to David Jones Adelaide, which is the closest store to return a rather heavy item. Days later I'm still waiting for my refund to process into my credit card. Absolutely the worse return/ cancelation policy I have ever come across.
ASC2015
ASC20155 posts
  Online Store

I hope you never need to return anything

My online ordering experience was 100%.

However, my Breville coffee machine failed after less than one week.
Breville were excellent and provided me with a managers reference number to return the machine to David Jones for immediate replacement.
We live hour and half from our nearest DJ store so I opted for the post return option.
Worst decision ever. It is now four weeks since my machine was delivered back to DJ . I still have no resolution after several calls and emails. Every excuse is "waiting for the warehouse to process the return"
Sorry DJ but you need to lift your game and need urgent attention with your returns systems.
No more David Jones online purchases by my family. It's not worth the drama.

alan
alanCanberra Central 2601, ACT9 posts
  Online Store

two right foot shoes sent

Ordered on line mens shoes .Sent incorrectly 2 right foot shoes .I was told by phone from david jones in west australia to return them to local david jones store here in canberra and to photograph them etc and send evidence with proof of purchase to create a case which I decided not to do and I am not to good on computers and sending photos etc ...because also told no replacement anywhere in australia as out of stock .noted that I paid $10 for david jones courier delivery not refunded . some where out there there are 2 left foot shoes .
July
JulySouth East Queensland, QLD
  Online Store

Email handed over to third party

Bought some skincare for my teenage son who lives at home and used his name but my shipping address and email details, within the next day I'm getting emails addressed to him regarding jobs in Williamstown NSW. I've never had emails for him ever and it was the first time I purchased online for him so David Jones big red flag, for selling out customer details. Show details
Product Quality
DJ Nope
DJ NopeGreater Melbourne (Metropolitan), VIC
  Online Store

How to mess it up twice in a row, no wonder they are closing the Eastland store with their overpriced junk

I never write reviews but this was a joke.

I received a gift card to spend at David Jones, after struggling to find something to purchase with it that wasn't ridiculously over priced (check out their $440 Caviar stand! https://www.davidjones.com/product/caviar-collection-caviar-conic-server-24470417?nav=950493).

We finally ordered some expensive jam which ended up arriving with broken lid. After going through the process of trying to get a replacement (they won't give a refund on a gift card), we decided to get two bottles of hot sauce instead which both turned up smashed to pieces with hot sauce throughout the packaging.

I've never shopped at David Jones before and never would again. Show details

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Mel
Mel
  Online Store

Sent bag without dust bag

David Jones online is an absolute joke. Purchased a Marc Jacobs bag online worth over $700. It was sent to me without a dust bag just wrapped up in tissue paper. I contact customer service only to get a reply back saying the bag doesn’t come with a dust bag. I call up my closest store and the saleswoman checked her stock and had the same bag saying it comes with a dust bag. That’s just nonsense never heard of such thing. All Marc Jacobs handbags come with a dust bag. Your service just can’t be bothered sending me one. Disgusting customer service.
Sanar
SanarSydney, NSW
  Online Store

Very very very bad customer service

They did not refun my money for more than a month now
Pennie
Pennie3 posts
  Online Store

If I could give zero I would

I purchased some mattresses, at a cost of over $5000. These payments went through. I was then sent an email saying that the money would be refunded in 10 days as they the mattresses were not available. Grrrr!!!! Show details
Dissonance
DissonancePerth19 posts
  Online Store

Terrible shopping experience

The David Jones website is terrible:
- Many items are not available for click-and-collect
- No information on whether a product is available in-store on the product screen - you can only find out if the product is available for click-and-collect when you hit the checkout, which is useless
- Checkout lags when updating/removing and no remove all option

I have a $20 Christmas voucher and I've given up because the site has made it near impossible to purchase.

Tracey
Tracey12 posts
  Online Store
Ryan Lie
Ryan Lie2 posts
  Online Store

perfect product

accurate tracking from the app and timely delivery according to schedule Show details
Product Quality
Shipping
Melanie P.
Melanie P.Perth, WA3 posts
  Online Store

Taking weeks to deliver express

I ordered a Christmas tree on the 19th of Nov and it’s yet to turn up. If I want a refund I can’t get one until they recall the tree and it eventually makes it way back to their office. No tree and no money to buy a new one for our event tonight. Show details
Natalie Sutton
Natalie Sutton 2 posts
  Online Store

Worst service and quality ever

Ordered a pair Sperry leather boat shoes for a birthday present, they arrived, 1 shoe was scuffed badly on the front and heel, and there were 2 different sizes of shoes, who does this, will never buy from them again, pick your game up David Jones, totally unacceptable.
Chandelle
Chandelle
  Online Store
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Questions & Answers

John and Moira
John and Moira · David Jones Online Store

On the 15th December I ordered Christmas Bon Bons from the online store. They were from the David Jones Burnley store and the receipt number was MCWZBZSY91214 in the name of Moira Matthews. As yet I have not received them. They were the one of the racing ones. CAN YOU PLEASE HELP ME FIND THEM AS I WAS HOPING TO HAVE THEM BY NOW FOR CHRISTMAS. Moira Matthews

Dora M.
Dora M. · David Jones Online Store

Hi, approximately 1mth ago. I purchased a few items from the Children's section in DJ'S Wollongong store. One of the items was sent to my work address (whete l wanted them to be delivered) however the other item was delivered to my home address, to which l didn't realise, then sent back to the store.
Could you please investigate this for me and resend or reverse the amount paid.
Thank you
Dora Morfos

Irene C.
Irene C. · David Jones Online Store

Price for bra not as advertised $19 charge $64???????

See all David Jones Online Store questions

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