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Fault with online payment
Be careful if you part pay with a gift card online at DJs. I completed an order using a gift card and the rest on credit card. It looked ok the gift card accepted and showed the amount coming off the total. I checked my credit card after and it had been charged the full amount as if I didn’t use a gift card. I called DJs straight after, they said sorry we can’t cancel or change the order, you can use the gift card another time! They basically misrepresented the cost to me, didn’t care and it sounded like a spiel they use all the time. If your gift card doesn’t cover the cost in full their system doesn’t work and you will be ripped off. Show detailsNo cancelation, of any order, on any time placed
No ability to cancel an order once placed.Terrible cancelation policy, once you order you cannot cancel even if you ring them straight away. On the call I was told too late its ordered and send it back at your own cost once you receive it. The plate was the incorrect size for my BBQ (thanks to poor specs on the site) and I have to then drive 50 mins to David Jones Adelaide, which is the closest store to return a rather heavy item. Days later I'm still waiting for my refund to process into my credit card. Absolutely the worse return/ cancelation policy I have ever come across.
I hope you never need to return anything
My online ordering experience was 100%.However, my Breville coffee machine failed after less than one week.
Breville were excellent and provided me with a managers reference number to return the machine to David Jones for immediate replacement.
We live hour and half from our nearest DJ store so I opted for the post return option.
Worst decision ever. It is now four weeks since my machine was delivered back to DJ . I still have no resolution after several calls and emails. Every excuse is "waiting for the warehouse to process the return"
Sorry DJ but you need to lift your game and need urgent attention with your returns systems.
No more David Jones online purchases by my family. It's not worth the drama.
two right foot shoes sent
Ordered on line mens shoes .Sent incorrectly 2 right foot shoes .I was told by phone from david jones in west australia to return them to local david jones store here in canberra and to photograph them etc and send evidence with proof of purchase to create a case which I decided not to do and I am not to good on computers and sending photos etc ...because also told no replacement anywhere in australia as out of stock .noted that I paid $10 for david jones courier delivery not refunded . some where out there there are 2 left foot shoes .Email handed over to third party
Bought some skincare for my teenage son who lives at home and used his name but my shipping address and email details, within the next day I'm getting emails addressed to him regarding jobs in Williamstown NSW. I've never had emails for him ever and it was the first time I purchased online for him so David Jones big red flag, for selling out customer details. Show detailsHow to mess it up twice in a row, no wonder they are closing the Eastland store with their overpriced junk
I never write reviews but this was a joke.I received a gift card to spend at David Jones, after struggling to find something to purchase with it that wasn't ridiculously over priced (check out their $440 Caviar stand! https://www.davidjones.com/product/caviar-collection-caviar-conic-server-24470417?nav=950493).
We finally ordered some expensive jam which ended up arriving with broken lid. After going through the process of trying to get a replacement (they won't give a refund on a gift card), we decided to get two bottles of hot sauce instead which both turned up smashed to pieces with hot sauce throughout the packaging.
I've never shopped at David Jones before and never would again. Show details
- +1
Sent bag without dust bag
David Jones online is an absolute joke. Purchased a Marc Jacobs bag online worth over $700. It was sent to me without a dust bag just wrapped up in tissue paper. I contact customer service only to get a reply back saying the bag doesn’t come with a dust bag. I call up my closest store and the saleswoman checked her stock and had the same bag saying it comes with a dust bag. That’s just nonsense never heard of such thing. All Marc Jacobs handbags come with a dust bag. Your service just can’t be bothered sending me one. Disgusting customer service.Very very very bad customer service
They did not refun my money for more than a month nowIf I could give zero I would
I purchased some mattresses, at a cost of over $5000. These payments went through. I was then sent an email saying that the money would be refunded in 10 days as they the mattresses were not available. Grrrr!!!! Show detailsTerrible shopping experience
The David Jones website is terrible:- Many items are not available for click-and-collect
- No information on whether a product is available in-store on the product screen - you can only find out if the product is available for click-and-collect when you hit the checkout, which is useless
- Checkout lags when updating/removing and no remove all option
I have a $20 Christmas voucher and I've given up because the site has made it near impossible to purchase.
Would give ZERO stars but it won't allow
Online contact number is atrocious. I literally waited 1 HR 30 mins on hold waiting to speak to someone. It was longer than waiting to speak to Centrelink!!! Xmas time is always busier, so why not put more staff on to answer customer enquires. After 1.5 HRS on hold to ask a 30 sec question (of which could not be answered looking at their FAQ's as their on hold message keeps saying to do), I was finally put through to a local store. The number rang a few times & when it wasn't answered, it automatically put me back to the operator & ON HOLD ... Read moreagain to the end of the queue!! This is the worst customer service I have EVER experienced with any company. Do yourself a favour - shop at MYER if you want decent customer service. David Jones = 0/10 (I even have a snapshot of the length of time on hold if anyone from the store wants proof!!)perfect product
accurate tracking from the app and timely delivery according to schedule Show detailsTaking weeks to deliver express
I ordered a Christmas tree on the 19th of Nov and it’s yet to turn up. If I want a refund I can’t get one until they recall the tree and it eventually makes it way back to their office. No tree and no money to buy a new one for our event tonight. Show detailsWorst service and quality ever
Ordered a pair Sperry leather boat shoes for a birthday present, they arrived, 1 shoe was scuffed badly on the front and heel, and there were 2 different sizes of shoes, who does this, will never buy from them again, pick your game up David Jones, totally unacceptable.Poor service with online shopping
Very disappointed with David Jones. Purchased a Le creuset enamel cast iron pot on sale. Arrived poorly packaged so the lid fell into the pot and deeply scratched the cooking surface (down to the metal).Unable to use the online chat customer service as I checked out as a guest and it requires you to log into your account.
Phone line customer service took 40 mins to answer and advised me to go into store and return , and that they may be able to organise a replacement. The text message customer support still hasn’t replied over 24 hours later... Read more. In store the online system was down (a regular occurrence apparently) so they couldn’t search stock and I had to return for a refund. So now if I want to repurchase it will be hundreds of dollars more expensive as the sale is finished. I have no pot, and have wasted lots of time and fuel driving into the store .
Questions & Answers
On the 15th December I ordered Christmas Bon Bons from the online store. They were from the David Jones Burnley store and the receipt number was MCWZBZSY91214 in the name of Moira Matthews. As yet I have not received them. They were the one of the racing ones. CAN YOU PLEASE HELP ME FIND THEM AS I WAS HOPING TO HAVE THEM BY NOW FOR CHRISTMAS. Moira Matthews
Hi, approximately 1mth ago. I purchased a few items from the Children's section in DJ'S Wollongong store. One of the items was sent to my work address (whete l wanted them to be delivered) however the other item was delivered to my home address, to which l didn't realise, then sent back to the store.
Could you please investigate this for me and resend or reverse the amount paid.
Thank you
Dora Morfos
Price for bra not as advertised $19 charge $64???????
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