David Jones Online Store

I wanted to spoil myself thinking id buy 1 piece for $500. The silk shirt i wanted wasnt in stock so i bought black silk pyjamas. Im disappointed - the pants are half elasic half drawstring - in silk all drawstring would be best & theres a tiny useless pocket over left breast - pockets in pyjamas are essential but 2 over left & right hip are much better.
Covered silk buttons would also be better over the flat (which will wear quicker & look average) fakish mother of pearl which was delivered. They were only offered in black & trim was ok but a bigger range of colours wouldve been desirable. Navy at least. Im a little disappointed with this investment.

Every time I buy something online from David Jones I have to correct my address which is ALWAYS incorrect and reset my password. The last garment I bought, less than a month ago, arrived with the security tag still attached. David Jones' solution? I could drive up to Tuggerah and have it removed! Is this what constitutes "customer service"? David Jones needs to get its act together. Surely you can do better than this. F. Henderson

Usually great service from David Jones but not this time! Long story short, ordered online a new pizza oven and they delivered a used one, crumbs and all! Initial conversation with them was impressive, a great solution offered. It has now been over 3 weeks, no refund, no compensation, and they have reversed their initial offer!

I was so worried after reading all these bad reviews . I had bought a product that was half the price of any other store and thought it was going to be way to good to be true. I was so pleased when it arrived three days later. I had excellent email correspondence through the whole process and the product arrived in perfect condition just as I ordered. Thankyou David Jones

I ordered $200 waffle maker and was delivered a $34 pair of men’s shirts??? It’s not easy getting a resolution either! Many phone calls - 10 days to get my refund!! The most disappointing experience

Ordered a Dyson Air Purifier for $999.00 from DJ Online after checking it was in stock. David Jones took the money from my bank but 2 hours later send a automatic message that they could not honor the order (this was because they only had 3 in stock and they were all display models/not for sale). Instead of releasing the money immediately they use a automated refund process that can take up to 10 days. When I contacted them after speaking to my bank and finding out all they had to do was send a fax to authorize my bank to release the money with...

I purchased two short-sleeved collared cardigan tops. I wore both only a couple of times and the stitching started to come apart on BOTH items at the collar! I e-mailed David Jones and never received a reply. Very disappointing. Expected so much more from David Jones in relation to quality and customer service.

Totally disappointed as I expected more attention on packing and dispatch.

I purchased one dinner set online and the first that it arrived, I noticed one bowl was broken. However I have tried to exchange just the bowl as they sell single items, I have been told that I couldn’t do it as I bought in a set.
So I went to store and I got a refund, and decided to buy again as I couldn’t imagine that it will happen one more time.
Yesterday the dinner set arrived and this time two bowls were broken, I don’t what is happening with David Jones I expected more.
I don’t know what to do as I don’t wanna take the whole set again to store. I just wanna exchange my broken bowls. Is that so hard?

Purchased an e-gift voucher as a birthday gift. Received confirmation that very moment from card issuer that payment has been cleared only to find out in the morning, David Jones cancelled my order. I called to find out and was told by Customer service(CSO) that they are not sure. some glitch. This was a birthday gift and that was not entertained. She requested me to put a new order AND THEY WILL CLEAR IT since I have given them my details. So after putting the order, again it was cancelled. This time I insisted on knowing what's going on unti...

David Jones. You will go out of business very soon if you don't change your ways. i purchased a pair of shoes online for $76.30. I went to get a refund as they did not fit and looked terrible. I went to one of your retailed stores who told me that I cannot get a refund as I had purchased it online and paid via Paypal. This is UNACCEPTABLE; no wonder ASOS and other online retailers are taking away your business. I never want to shop at any of your stores again once I've spent my exact $76.30. this is unacceptable.

Terrible customer service i will never purchase from david jones again never never
the same products are sold here at 50$ more expensive than other sites from google search i placed the online order at 9pm and immediately found that out so i've demended it to be cancelled immediately the next morning at 9am but i was told the order can't be cancelled or modified. there's no customer service direct number.

I recently brought a mattress “SEALY PLUSH”!! The mattress are hard as a rock! Read the description was a scam! After brought the mattress it went extra 10% off!! I rang twice to customer service one lady hang up on me because i said “complaint!” each time I had to waited at least 20mins to reach someone! eventually I went on Chat room the guy said “Because it’s a promotional item we cannot price match!”??? What sort of large company even said that? Purely this David Jone need to re-educated your staff member and the service you provide to your customer!

I am so appalled by the service that has been provided to us from David Jones. My mum purchased a beautiful dress from David Jones online a few weeks ago. She was reluctant to buy online but it was sold out in all stores in Victoria and I encouraged her saying returning goods online is easy and David Jones have great customer service and returns policy. Well, I was so wrong. The dress came and was unfortunately too small for her so she took it into a David Jones store for a refund immediately. They inspected the dress and went to process the re...

I received a online purchase of a coffee machine back in 26th January 2021
Order Date: 26 Jan 2021
Unit did not work correctly contacted manufacture which tried basic troubleshooting but advised to return to store for refund/replacemenent.
returned unit to David Jones malvern, and its been nearly 6 months since i lodged a fault with the manufacturer.
David Jones refused my ACCC rights to a refund/replacement esp since the repair was not able to be done in a reasonable amount of time. Rang DJ support [Name Removed] refused saying its covid repairs take as long as they take when i tried to explain that sorry no the consumer can now insist on a replacement/refund she hung up on me.

I spent 2 hours and ordered online but after one day i got email that we cant process your order due to some issues.. i dont know what issues are but its totally disgusting as if already paid amount and every thing i ordered is over there than its your fault how you can manage to deliver us.. i will not order again any thing. Its totally waste of time.