I purchased two Aveda products on line The total was AU$180. I was offered a bonus gift with the sale valued at $49. I then received a Cofirmation email that the purchase was being prepared intact with the Bonus Gift. Then a follow up email that all items had been shipped. The next day another email saying that the Bonus item was cancelled " Not… Read more
In Stock " I sent their" Customer Care " Dept a follow up email suggesting an alternative Bonus Gift to the value of $49 ... The reply, "..... If you want to return your purchase, we can refund your money. "..... So... I ask you...is this appropiate??? I emailed them back.... " So..that is it DJ....no more purchases...OUT ".... They have lost me. I would not advise anyone to shop with them on Line...Very dissastified Customer....
M J Bale Claudio Peacoat. Very thin fabric, not warm, no good for winter, not worth the money. not worth A$699. Only worth A$299. This is the worst coat I have ever purchased
I had a very disappointing experience with David Jones Online regarding a return (Order 176468164). I returned a hair styling tool in good condition. David Jones declined the refund, claiming the item was “unsalable,” which I dispute. More concerning is what happened next — they advised that the item would be sent back to me and asked me to… Read more
confirm my address, which I did promptly.
Since then, I have sent multiple follow-up emails requesting confirmation of dispatch and tracking details. I have received no response at all, and the item has not been returned.
I am now left without both the product and a refund.
I have attempted to resolve this directly but have been ignored, and have now escalated the matter to Consumer Affairs.
I would strongly caution others when using David Jones Online returns, as communication and resolution have been extremely poor in my experience.
Reviews with attachments
Poorly made designer puzzle ring medium large – Poor quality design of designer puzzle ring blue stained finger plus gold finish come right off
Lesson learned do not ever purchase from this store again. Worst experience ever!! Purchased a dress for a function with 8 weeks to event. Said dress never left dispatch and could not get an answer from anyone.. started asking for a refund and all you ever got was sms text messages but never spoke to a real person. Will never shop or purchase from David Jones again…
Ordered online - what a disaster. This is the third time its happened - David Jones do NOT try to help. I will never buy from the again online. I ordered a dress and shirts, they are supposed to send you a receipt of your order - it never came (again), i tried to ring them at 8.30 am - their "AI Elizabeth" said they dont open for customer service… Read more
till 11am but would i seek other assistance and i replied yes. It then sends you a link to their CONTACT US page but guess what - nowhere on this page can you actually contact them, there is no email, there is a series of FAQs but no link to follow up an order unless you open an account (who would after this stuffing around but too late AFTER an order anyway). They have a nice line on this page it says "For live support, please visit the Contact Us page on our website to connect with Customer Care." but we are already on that page and when you click CONTACT US - you come back to the same place. Interestingly it says customer care opens at 9.30am. These idiots dont have the customer interest at all. And when you call them (after 9.30) i gave up after 40 minutes as there is no callback feature. David Jones customer care doesnt exist! I tried again at 1 pm and the phone actually cutout after an hour! I DO NOT RECOMMEND DAVID JONES FOR CUSTOMER CARE OR ONLINE - DO NOT GO NEAR. And finally the customer feedback link - it doesnt have email either, they only accept it in writing to Level 21-22 Melbourne Quarter Two 697 Collins Street Docklands, VIC 3008 Australia They just want to make life hard - and yes they debited our funds from our credit card and have not delivered the items ordered over a week ago.....we live in same city as the store and we still dont have the receipt for the purchase
beyond frustrating. First, I ordered a striped shirt on sale and instead received a polka dot dress not in my size and with the wrong packing slip. When I contacted customer service about this, they refused to send the correct item until I returned their mistake. I returned the dress promptly, only to then be told (in a generic, unapologetic… Read more
email) that my shirt was now out of stock. Given that it was their error and the item was clearly limited in stock, I would have expected them to reserve it for me or send my correct item as soon I told them it was wrong. Only after I complained, they offered me a $25 discount code on my next order. So I decided to give them another try and ordered two pairs of shoes. My shipping confirmation that was sent to me a few days later only listed one pair, and when I asked them why, I was then informed the second pair was out of stock despite my payment going through days earlier. When the one pair they did send finally arrived, they were clearly in poor condition, looking worn and damaged straight out of the box (see photos).
- +5
I wish I could put zero. After many years of being a regular David Jones customer I am sad to say never ever again. I purchased an Antler carry on suitcase on line. Received it today , it was in a competitors box ( Samsonite ) when we opened it , it was in box no packing , no plastic around it , when we pulled it out it had scratches on side ,… Read more
scuff marks all over it , wheels look like they had been dragged through gravel. It’s damaged and I would venture second hand / been returned to David Jones previously. Inside a cloth that was meant to protect it scruffed up and just thrown in case. Now on the day my wife’s father has passed away we have to deal with making calls to David Jones re this disgraceful delivery and tomorrow having to drive 3 hours return to take it back Terrible representation of the Antler brand and product to deliver their case in a competitors branded box in damaged , second hand condition. It is no wonder sales are declining when you get this abysmal level of quality and service from what was once a prestige retail brand . Abysmal customer service and care and after over 35 years of being a loyal and regular customer of David Jones I will never shop with them again. I hope this warns others. Regards Christopher Stewart
My new shoes o ordered from David Jones online just arrived. In box and dust bag, only problem is… they’ve been worn!! The soles are dirty and there’s marks on the inside of one shoe. I had no luck getting any kind of response on their website so sent a Facebook message. I have to go through a whole lot of inconvenience to return them but it’s… Read more
okay because I’ve been offered a $10 gift card as a gesture of goodwill for the inconvenience. Would not recommend!
Latest follow-ups
Absolutely disgusting, non-existing customer service from DJ online. I order an expensive Guerlain beauty set, and received a confirmation email with the picture of the product (same as the pic on the website). Today I picked up the parcel from the… Read more
Parcel Locker, and I was shocked by the big size of the box, filled up with packing paper, and in the middle there was the small box of the beauty set. But I've got a wrong set of the same brand, not the one ordered, nor the one pictured in the confirmation email, and the item number on the packing slip is wrong as well. Moreover, the received beauty set is not even listed on DJ website; I know because I check often their web for this brand. Contacting DJ is a nightmare, there is no customer service by phone, the live email chat is a joke, you chat exclusively with a bot, then you receive a txt on the phone that you will be able to chat by txt in 48 hours, really?? I check DJ policies for returning an item, and off course they expect you to pay for sending back the parcel, justified "as change of mind". However this is their mistake, not my change of mind!! Every online shopping brand that I buy from, if they make a mistake they apologize and send by email a return label for free shipping to be attached to the parcel, except DJ. I am appalled that this "mistake" from DJ is a constant issue, I read dozens and dozens of customers reviews who have experienced the same situation, receiving wrong items. I have purchased from DJ online for over 12 years, and had never have any issues before. It is obvious that DJ has decided to go cheaper, removing any chance for customers to contact them by email or by phone as it was before, and I believe that their online order departments and warehouses are managed by incompetents, inexperienced staff in order of saving costs. After reading from other reviews that it can take 30 days or more for the refund and the return shipping would be at my cost, (plus it would cost me time off from work to go to the post office!), I have decided to keep the wrong set as I love Guerlain brand. However, I will request from DJ the price difference refunded, because the retail price of the wrong Guerlain set I received is lower than the set I ordered. DJ is gone down the hill since the partnership with Latitude, an awful financial company. I will update my review if I don't receive a refund for the price difference and I will report DJ to the Consumer Affairs.
Follow-up · Update: After "only" 16 days DJ replied to my email, which includes all the pictures. They apologized and offered me a refund of 20% of the cost of the set, which I accepted, as it cover the cost difference between the set ordered and the one received (the refund was back on my card few days after). Moreover, in the same email DJ customer… Read more
David Jones footwear - UGG WOMEN'S Tasman SLIPPERS Price $179.99 Style Number 26823765 Serial Number 5955 made in Vietnam Badly designed and poor quality product. The 'sheepskin' used is of poor quality (not what we expect in Australia).… Read more
While the size/length of the slipper is accurate, the size of the collar of the slipper is completely unusable. In other words, there is no way of getting a foot into the slipper. I high recommend this product be avoided, and David Jones to improve quality control and product purchasing staff.
Follow-up · What was wrong with the collar? It was impossible to squeeze my foot into the slipper. Did you try a bigger size? I didn't need to try a bigger size the size of the slipper was perfect. How was the sheepskin poor? The wool was shedding! Because I am immobile, I was unable to return the slippers. Instead, I used sharp scissors and cut away the… Read more
I ordered via David Jones app, the Oder worth around $132, I paid around $50 using my points and the balance is $81, after submit the order I received a message that the order did not go through due to technical issues, but they still deducted my… Read more
points and took my money from the credit card, I am now still waiting for 21 days to received an answer from them to investigate and this happened to me twice already, I have been a loyal customer with David Jones for so many years but after these 2 incidents it made me loose trust and have no confidence in shopping with David Jones anymore.
Follow-up · I am still waiting for my points worth of $50 to be credit back to my account after several calls and requested but they still have not pay back my points. Since this is the second incident I am too nervous to shop online with David Jones, I understand there’s technical issues sometimes happens but the resolution department is terrible it took them ages to look at the problem but there’s nothing been done yet.
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Positive reviews
Easy to locate item (food processor) and purchase. Good information. Several payment options. Extra 10% off already discounted price. Velocity points not added - have had to lodge a claim - still awaiting outcome. Arrived quickly via Australia Post (purchased PM Thursday arrived early AM Monday) Item was well packed and arrived undamaged. Would purchase from here again.
I have seen some negative reviews but my experience was excellent. I received my purchase in 2 days without any issues. I will definitely use David Jones online again.
DJ IS ONE OF THE BEST FOR ONLINE SHOPPING IMO – David Jones does not mess around when I place an online order with them. I placed my order and within hours it was dispatched, I had my beautifully packaged item on my doorstep the very next day having been shipped from Sydney to Melbourne. I will be doing most of my Xmas shopping with them this year!
Negative reviews
Bought an expensive designer item that arrived with no dust bag & it said this was included. Turns out this item is actually second hand. Disgusted & disappointed, I'm returning to the Queen St store to return this item & also return designer duvet/pillow cases that were meant to be top quality but are the opposite. Never, ever again shopping online OR in person at this suspect retailer. Avoid like the plague. Receivership is coming - no wonder!!
David Jones price match is a joke you send the links it takes 3 days for them to return the email by then most stuff is gone they u send the link they said its not the link can u read this ? I can I thin k they hope u just go away https://www.sportscraft.com.au/clothing/dee-stripe-shirt_120571-whitepurple
No sign of a delivery that I ordered seven days ago. No tracking update. When I connect with the 'virtual assistant' and type in the number I was given it says there are not enough numbers! Have been a long time card customer but I am going to give up ordering online from them from now on as it is too fraught. I can't see how their online business is going to survive or their shopfronts for that matter.
Recent reviews
I paid for same day delivery and 1. it hadnt arrived and after speaking with DJ representative online it is being 'dispatched', meaning it hasn't left their warehouse yet, and, two, they've split the orders so that the remaining orders are likely 1 to 2 weeks away. No wonder David Jones went belly-up a few years ago. So DJs spilt their orders.
Uodate djs made good on the deliveries, arrived Wednesday, ordered Saturday
Purchased a pair of pants online. Arrived in good time but they fit terribly so needed to return them. Updated the app before used it and then it wouldn’t open again. Could not use the app it was faulty and then wouldn’t let me use password or reset. Contacted support and had no response. I then tried ringing and got told had to come into the… Read more
store. Explained I lived over two and half hours away from a store. Got told email them. Finally got a response and told to go in store. I asked for how I can return in mail. Got told by two people had to go in store. Drove to a store and they told me oh you can easily return them through post. Honestly feels as though this company hires people just to reply with “go in store”.
Delivery took 45 days, which is already unacceptable. After this extremely long wait, I was informed that my parcel was “delivered” — but I never received anything. I checked with my local post office twice, and they confirmed the tracking number provided is not from Australia Post and does not exist in their system. There is no proof of… Read more
delivery, no courier photo, and no clear explanation of where my parcel is.
This is completely unacceptable. I expect an immediate refund or a replacement with valid tracking.
Very poor service and extremely disappointing experience.
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After waiting 1 week for an online order i contacted them and asked if there was a problem. I was assured that they were still working on the dispatch. Another week passed still no item. By this time after repeated emails i realized they obviously didn't have the item but they kept making excuses. After repeatedly being told i had been… Read more
refunded and the order cancelled i contacted Mastercard and David Jones hadn't refunded the order at all. Not only had they lied they continually made excuses. They are obviously having cash flow problems but do not lie to your customers. What has happened to the great David Jones store of yesteryear!!!
David Jones’ customer service practically does not exist. They regularly sell items online that are not actually in stock, so it’s common for purchases to be cancelled after payment is taken. The item I received did not match the photos or description shown on the website. What you see online is not what you get. Neither customer support nor the… Read more
store manager showed genuine care or took responsibility for resolving the issue properly.
Overall, this was an extremely frustrating experience. David Jones is, in my opinion, one of the worst retail experiences in Australia, both online and in-store. I will never shop here again.
I recently made a purchase through DJ and the jacket was not a good fit.i decided to return it and found out that they have no online return portal. So you just send the item back to the merchant with no proper tracking and to top it all off i had to pay $20 postage. Given that this is one of the biggest retailers in australia I was shocked Given the prices on designer clothing. That is my first and last purchase.
I ordered 3 items of clothing online and only received one. They sent an email to inform me the other 2 items were no longer available. Poor customer service. I feel that David Jones needs to improve or they will sink as most other online businesses I have used offer a better level of service.
Requiring a signature for online delivery in 2026 is an instant 1 star review. I shop online because I work full time and don't have time to go to the shopping centre for things like toothbrush heads. The post office is at the shopping centre. Why would I order online if I'm then made to go to the shopping centre to pick something up, and have to… Read more
pay an extra delivery fee for the inconvenience? Who is actually just sitting around at home waiting for packages? My delivery preference with Australia Post is to leave packages. That is my decision. It's my money. Don't override my personal preference and expect a repeat customer.
Absolutely hopeless customer service , on the phone and in store. I have closed my account it’s not worth having. Years ago it was the best store to shop not now.
Absolute debacle. Online order - was sent the wrong order. I'm a 40 year old man with no need for a XS nightie. Tried to resolve online only to wait 48 hours for the response 'our records show the parcel was delivered, perhaps check with your neighbours'. I had to follow up with them several times, and give up 2 hours to go into store to try… Read more
and resolve.
The icing on the cake was trying to get help in store from Trude and Prude, who - from the way they acted with me vs. other customers - I assume believe every customer that isn't visibly 'Brighton' is beneath them.
Once upon a time shops would offer token vouchers for these sorts of stuff-ups and instead I got: "sorry, the AI let you down". No, David Jones, this was a you problem; the AI let you down.
Would be reluctant to shop at DJs again
Terrible , hopeless delivery service from a “luxury “ department store . A few times this year wrong items were delivered and I had to go to the post office to send them back in order to get my money refunded. Also a few of my online orders were cancelled the next day or two days after the purchase with an excuse that an item was not… Read more
located in the warehouse or maybe it was damaged . This happens twice in the last week before Christmas . This is a terrible service from David Jones and it is getting worse and worse. I have never had any issues with deliveries from Myer. Even Temu delivers on time and the order is always 100 percent complete , even if I buy multiple items from different suppliers. In times when most shopping is conducted online , DJ will loose all their customers if they continue with such poor service. After all, both Department stores and other retailers sell the same products. But some stores provide better service and experience than others.
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In addition went to DJs Chadstone today the young girl in luggage and the manager were exceptional… Read more