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David Jones Online Store

David Jones Online Store

1.3 from 385 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (172)
  • Return Claim MadeYes (81) · No (216)
  • Shipping
    1.9 (148)
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Paull

PaullSydney, NSW

  • 3 reviews

Worst experience and major waste of time

published

Ordered a mattress to be delivered on date xxx. Took 5 emails, 5 phone calls, and about 6 hours of wasted time trying to organise a delivery in Sydney metropolitan area on a date given to them 6 weeks in advance. No-one would take any accountability for where the mystery mattress was nor would take responsibility for following up with the 3rd party delivery company to organise the delivery.

Product Quality
Shipping
Incentivised ReviewNo

Horrible example of customer service

published

Sent numerous emails wanting info on a online order. Kept getting sent back the same response every time. Nothing useful, just annoying. Never again will I shop with David Jones. What a joke of a company!!!!!

Incentivised ReviewNo
Return Claim MadeNo
Jag

JagPerth, WA

Worst experience ever

published

I had a David Jones gift card for $200 that I tried to use online. When I tried to confirm payment it kept coming up ‘No Balance remaining on card’ I chatted to the David Jones helpline online and they asked me for all my details etc and I was told that the card ‘had not been loaded properly’ by David Jones in Westfield Carousel and I have to call the individual store
as the David Jones help centre can’t sort it out. So I called David Jones in Westfield Carousel and they told me the issue should be resolved in about an hour . It’s 7 hours now and the issue is the same and not fixed!.... absolutely ridiculous service from David Jones.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Tone

ToneSouth East Queensland, QLD

  • 12 reviews
  • 12 likes

Worst ever

published

Spent an hour trying to order a product online after live chat ,a email and a phone call just gave up how are these jokers still in business

Incentivised ReviewNo
Return Claim MadeNo
Davina Jones

Davina JonesMetropolitan Adelaide, SA

Just horrendous

published

Please just avoid ordering anything online from them. Their customer service is horribly unresponsive - don't even bother emailing, calling them is the only way to get anywhere at all (and even then they will keep you on hold for hours, and will simply defer to "management" as soon as anything gets difficult). They have no control over their inventory and insane returns policies which commence on the time of the order, not delivery - meaning if they spend weeks messing around with not delivering your order (which they frequently do), you're out of the returns window for certain brands. Just buy from Myer, Net-a-Porter, Iconic... ANYONE else instead, you'll have a better experience for sure.

Incentivised ReviewNo
Brad

BradNowra NSW

  • 22 reviews
  • 7 likes

Shipped to different post offices and with hangers still on

published

The clothes I ordered from DJ's were of good quality and fitted well. However, as a retailer I was less than impressed with their service. I selected to ship items together. The both shipped separately. I also expected, like clothing orders from other stores that they would come to my home address. Instead they were delivered to the post office. Even worse, they were delivered to different post offices on different days meaning I had to make separate trips for something that otherwise should have come to my house. In addition I opened the orders to find the coat hangers still attached. They could have saved on packaging by taking the hangers off and shipping the items together.

Product Quality
Shipping
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Tom

TomSydney, NSW

Worst Online Shopping Experience Of My Life

published

Ordered two pairs of shoes on sale for Xmas. The wrong size was sent by David Jones who expected us to return them to a store in a COVID-19 hotspot.

After refusing to return the faulty product to a store they finally sent out a post bag for returning goods & guaranteed there would be stock available so we could "re-order" the same shoes so they could send the correct size.

Posted shoes back for return - when gift card voucher came through for the original shoes I went to re-order and the shoes were no longer on sale.

A week later we made contact again and the size is sold out. Their response is they are unable to help now.

Disappointing!

Product Quality
Shipping
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Frustrated customer

Frustrated customerGreater Melbourne (Metropolitan), VIC

David Jones is a joke!

published
Incentivised ReviewNo
cha

cha

  • 2 reviews
  • 1 like

No tracking number.

published

Hello, does anyone in here experienced purchasing a clothes from DJ online without a tracking number? I ordered an item with no tracking number. I am not confident about this, I ordered it last week and there is no update about the whereabouts of my parcel. Just wondering. It is so important as I ordered a maternity dress, I needed it.

Incentivised ReviewNo
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Cosmic

Cosmic

  • 26 reviews
  • 63 likes

False ads

published

I checked their online store for mens polo it was $79 reg price $119, went to their Parramatta store I was told it is not on sale, it appears they lure customers into their stores with false ads, will never shop their again.

Incentivised ReviewNo
laura 1975

laura 1975

  • 9 reviews
  • 8 likes

Online shopping experience not good

published

Online shopping via mobile phone is an ugly experience. Items take forever to load and the screen jumps/scrolls. Filters dont work and often if you click on a sale item, its not available at all in any size (eg tommy Hilfiger crop top). Ended up using mobile optimised myer online shopping.

Incentivised ReviewNo
Return Claim MadeNo

Online store is useless

published

Went on website to buy a mattress. Put in my address, said free shipping. Two days later the order was unable to be fulfilled. On calling customer service, the reason was the item only ships to metro areas.
Online store is useless, not updated/doesnt reflect their shipping policy.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
two30v

two30vMelbourne

  • 3 reviews
  • 1 like

Scam Online Kitchenware Sale

published

After spending hours looking through all the kitchenware items on sale and filling the cart with $300 worth of items, on checkout not a single item was available for delivery or click and collect anywhere in Melbourne. What a waste of time, I don't understand the point of these sales when nothing is ever available?

No wonder David Jones is going under

Now I get emails everyday asking me if I have 'forgotten something' as my cart has items still; I'd love to buy them David Jones you just let me know where and when.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Doesn’t really know how to look after customers.

published

I’ve been always purchasing online due to my busy schedule. At some point I even purchased more than a thousand dollars of beauty products in one transaction and no free sample has been included in the parcel. I know it’s not really a major issue but you should make your customers happy by giving samples.

Incentivised ReviewNo
Return Claim MadeNo
Angry customer

Angry customerPerth, WA

  • 2 reviews

Terrible experience using Paypal

published

Be warned online customers if you are using Paypal as payment method. I purchased over $600 worth of merchandises using Paypal and only to find out when I returned the unfit items to the store that DJ won't accept them because i selected Paypal as payment method. You can get store credit or send the items back to get your monies back (???). It seems to me like a force sale tactic. Wondering why they don't remove Paypal option on their website if they think this allows fraudulent transactions? I just could not believe it. DJ Management should go and learn from Myers or other little stores on how to handle payment with Paypal as you do not promote online sale. I would give 0 or negative star if I can.

Incentivised ReviewNo
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Terrible! Had a much better online shopping experience with Kmart

published
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Rory M.

Rory M.South East Queensland, QLD

  • 3 reviews

Took payment without bothering to set product aside, cancelled

published

I paid for a pair of shorts that were sold out everywhere else but in stock at David Jones. After keeping my money for several business days, I received an email that they had unceremoniously cancelled my order. They provided no proof/invoice and no reason. I called and the person on the phone said it was because the shorts were no longer in stock but she "wasn't sure" she could provide proof of the refund. Useless waste of time.

Incentivised ReviewNo
Return Claim MadeNo
Reviewer

ReviewerSouth East Queensland, QLD

  • 2 reviews

These reviews had me terrified - however my experience was A+

published

I recently purchased a TV for $2,500 online, once the order was placed I stumbled upon all of these reviews and was horrified and thought I would be in for a terrible experience.

However, I received the price match refund that was promised and my TV was delivered within the week, 2 weeks earlier than was possible. It was exactly as described and I couldn't be happier. Their online support was very helpful and everything was smooth.

They did everything they said they would and the whole process was fine.

Just wanted to give a review so that anyone else out there who was in my position knows that they don't ruin every single order.

Product Quality
Shipping
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Jie xin xin Y.

Jie xin xin Y.

  • 8 reviews
  • 7 likes

Click and collect is slow

published

I tried it once and it took forever to email me the "ready to be collected" literally took a day and it was not during a holiday season busy times, the email arrived at 3:40pm the next day (Sunday) .... Monday to Fridays I have to work
I am giving it a try again yesterday and now I am regretting it

Incentivised ReviewNo
Return Claim MadeNo
Lifewolimits

LifewolimitsMelbourne

  • 6 reviews

Beware of Dyson product from DJ

published

I recently bought a Dyson hairdryer from DJ online. After trying, it’s not within expectation and decided to return. To my horror, the stall manager at glen Waverley branch said that there is no return for change of mind for all Dyson products. It was not indicated on the invoice nor stated. She said all her staff would have inform customer on that despite I didn’t see it on the floor display to remind customers of such return policy.

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Questions & Answers

Margaret Beck

Margaret Beckasked

David Jones Online Store

please how do i apply for staff discount on line

No answers
Margaret Beck

Margaret Beckasked

David Jones Online Store

Please could you let me know how i apply staff discount to my on line orders

2 answers
K-Em
K-Em

You need to email people assist with your staff details and they will add it for you so it automatically applies.

Margaret Beck
Margaret Beck

could you please tell me the process once i go to people assist when i go to people assist i cant see what i do next. thankyou

jikodos

jikodosasked

David Jones Online Store

If I am a staff member . How doe I get my staff discount without going into the store

2 answers
Mat.
Mat.

That’s classified.

K-Em
K-Em

You need to email People Assist and they can set up the discount in your account. It will take them about a week to do it.

Get an answer from our members

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