Reviewer Photos & Videos
- Verified customer
Bankrupt, morally and financially
Failed to deliver items and have been waiting weeks for a refund. David Jones are blaming Sheridan for not delivering and said they won't refund until they can determine what went wrong. My contract is with David Jones and, under consumer law, David Jones is legally obligated to refund me in an appropriate timeframe, and not make me wait until they have determined the problem with their internal systems and processes.
Be warned! Baiting Advertising!
Purchased a freezer on Monday said in stock. Chase them for three days and was on hold for over one hour five mins, no luck, then contacted them on social media said support team will contact me within 48 hours. Chatted with them online and finally notified that due to high demand; freezer will only be available between 8-12 weeks! This is a terrible and disappointing purchase from David Jones as I could never imagine they are using baiting advertising. At the time of purchase, DJ was on special so I purchase it from them instead of other e...lectronic store which reassure that all goods will be delivered within three days. Now wasting my time on chasing DJ for an item doesn’t even exist in stock. Loosing three valuable day of finding other suppliers for the item I want. Wasting valuable time on contacting and following them up on the phone, online chat, social media. I need to wait another 72 hours for DJ customer service to contact me re my full refund because of their baiting advertising. What a joke! This is my personal experience so be warned!!! I just realised that their customer service link said it that all freezers are out of stock. Therefore, their baiting advertising is unlawful and illegal based on the ACCC regulations. ACCC needs to look into David Jones business practice, together with so many other complaints!!
Just when you think the old dinosaur could get any worse
Today I have been waiting around for an express parcel to arrive from David Jones. Express meaning it should arrive the next day. Towards 5pm the parcel still hadn't turned up. Had to log onto the other old dinosaur's website @ Australia Post which gives you no details aside from saying "it's on its way". Call and speak to a representative at Australia Post who tells me David Jones haven't sent the parcel by express but by standard post. I call David Jones and after being stuffed around by Liz the virtual assistant I go on hold and was waiting ...so long I went to chat. Started chatting online but after 15 minutes on phone hold someone finally answered so I ended the chat. Told the online customer service team about the parcel not turning up and got told they could issue a refund for the postage. All well and good but where is my parcel?? The customer service girl said it will come tomorrow. I asked her how she could guarantee that when Australia Post believes it has been sent standard. I was told she could "lodge a case" and it would take approximately 48 hours for someone to get back to me. Great response when you are tracking down a same day delivery. I asked to speak with a supervisor and was put on hold. Conveniently at 1 minute to 6pm whilst I was on hold I get cut-off. Funnily enough 6pm is when online service ends for the night. I then attempted to call back to speak to customer service and got Liz the virtual assistant again who has now had me on hold for "customer service" for 17 minutes. Disgusting level of service from this South African company. What has happened to David Jones since takeover. Everything has been downhill. Instead of reinventing the old dinosaur they have taken the store in the opposite direction. If this is the level of service retail is providing then don't whinge that we are shopping online from overseas. Whilst I am on here my last delivery, clothing from Country Road ordered on David Jones online store, looked like someone had slept in it when it arrived and back then it was rubbish service from both David Jones and from Country Road when I rang them about the issue.
Worst online shopping experience
Ordered multiple items. Two were completely wrong and I’ve had to return. Still waiting on the Afterpay refund! One item hasn’t even been sent, still waiting. Was on hold with customer service centre for over 30 minutes, they’re offshore and they can’t even track item. Said that service centre will get back in 24-48hrs. Useless. Never shopping with DJs online again!
taken my money - incredibly bad service and support
Ordered two items online.
They sent the wrong items, I returned them at my own expense requesting the correct items.
They then cancelled my order and issued a refund of 50% of the original purchase price.
I have received no correspondence, I have had to chase them constantly. My original order was Jan 24th it's now March 5th. I'm down over $172 and empty-handed.
Disappointing online experience
Placed an order to order 2 dinner sets, Royal Doulton, which were part of a house warming present, and they sent one completely different set to the one I ordered. It is so disappointing that I had to go empty handed to my friend's house and explain that the goods were wrong. So embarrassing! It is not rocket science to check the order and 're check by perhaps a second person to avoid complaints and now the inconvenience of going to the store to correct this. This is why I order online to make life easier. I do a lot of online shopping and...have ordered things from interstate and overseas and have never had an issue. Any wonder these big companies are going under and losing customers. I will never order online from David Jones again. My daughter ordered a dinner set from Myer, much cheaper, and no issues. We paid $350 for these sets, ridiclous. Now it's the issue if they still have them in stock still :(
Poor service and sends faulty items
I recently purchased an Aje tshirt online for $190, which David Jones had sent me a faulty tshirt with a white spot on a black top and a tag that said 30% and no exchange or refund. I sent David Jones and email on Monday afternoon to let them know what has occurred As well as Facebook and I still haven’t had a response regarding the faulty product which was purchased at full price
Wrong size supplied
I ordered a pair of sandals and was sent the wrong size. I was asked to return them and pay the postage back and i asked that they send the correct sizing and refund my cost of returning the shoes. Assured they would. Four emails and three phone calls later now have a refund of the shoes but no refund of the postage and handling and also the cost of returning the incorrectly supplied shoes. Did not want a refund of shoes cost just wanted the shoes. Now told they are not in stock even tho website says they are!! Told to wait further while they a...ssess my request for refund of postage and handling. It as been 9 days since i first approached them with the issue. Poor resolution of issue and no acceptance that they had made the mistake. told to buy a different sandal. DJs i expected better service! WIll not shop there again!
Website Error Issue and Customer service
firstly I found there is an issue to browse items online, everytime when I browse a same item for more than 2-3 times or used store availabilty option , there would be a " Error" page shows which not alow me to continue , eventhough I tried to use different browser .
Secondaly , the Customer service team is not helpful at all, I have places several orders last week, but all has been canceled without any notice ; I rang the customer service to figure out the reason; different people gave different answers; the staff said it might be the finan...cial issue , and suggest me to contact the bank. I called my bank and there is no problem at all with my bank , finally they just left with me and said sorry we have no idea about it ; I tired to use diffent methond to place order , they tooked my money and then canceled my order and then no any further refund...... this is so terrible . there online order system is not good at all they said would contact me asap. but until now there is no answer ! This is the my worst shopping experience ever ; As a good customer with David Jones for more than 6 years , I am very disappointed at this stage .
- Verified customer
Item missing in online order. Still waiting ...Service? None.
I ordered 3 items from DJs online store. The parcel arrived with one item missing.
I rang customer service. Waited 20 mins for phone to be answered. She said it would be looked into. Next day she wanted me to look in the bubble wrap to see if the missing bottle was hiding somewhere in the box. Then she wanted photos of the box and it’s contents. They are still looking into it. No replacement item. No refund. (It was quite an expensive item). Looks as though I won’t have the item in time for the birthday they were for if I get the item at all. They say they want to be “upmarket”. Not with this attitude and lack of PR. I get much better service from Target and Myer. ‘Bye ‘bye DJs. You’ve lost a customer of 50 years.
David Jones repeated "ERROR" website issue
About 2-3 months ago I could not log onto the David Jones website. It continuously had an error message every time I attempted to log on or even view the website. I contacted customer service twice and they managed to fix the problem at their end. Some six weeks later the same problem has happened again.
Customer service told me this time to change my computer settings. I have had no issues with other retailer's websites. As a David Jones American Express cardholder, I guess this is when I just cut the card.
Worst online shopping experience
My order was only delivered a month post order. When it arrived, one of the four items were missing and there was a receipt from a third party (Hermanns) that indicates there’s a refund, but the refund is no where to be seen on my original card of purchase.
Make you pay for an item they don’t have, then make you fight tooth and nail to get your refund for non-existent item!
I wanted a button up shirt in the next size at a Gold Coast DJ store. They didn’t have it, so then looked up what stores did have one (one in Victoria). However, rather than ringing the store, the sales lady suggested I order online and they would check all Aus stores and send it to my home. So we did.
The sales lady ordered my item for me (at the store), made me pay for it ($160) and said if there was any issues, just bring back the receipt and they’d refund my money.
So, I then received an email saying DJ online didn’t have my shirt and that...
Poor product and service
Boots advertised by popular brand were misrepresented in terms of quality and colour.
Had to pay for return which is against consumer rights but I went along with it as too worried about getting the full refund.
Will never buy another thing from them again!
Always trusted their brand but it’s now rubbish!
Terrible customer service
I have experienced the worst online shopping experience with David Jones. I ordered a dryer 8 days ago no correspondence at all. I had to contact them in regards to my order. Today 8 days later after numerous phone calls I receive a email saying product not available for a month. I can’t complain about the service as there simply isn’t any. David Jones really shouldn’t do online sales.
- Verified customer
Month long debacle
Ordered a fan online, click and collect was unavailable, so I decided to to have it delivered.
Parcel got lost by AusPost, and when I notified DJs a little after a week from when I placed my order I was left in the lurch.
The said they’d contact AusPost and give them 3 days to action, it took over a week. When I called up I asked if my order would be honoured once AusPost had declared the package lost, they said “Yes if it is in stock”. Then another 1/2 a week later I get an email stating my order was refunded. I checked online, and there’s ...still stock, so I think it was plain laziness to not fulfil the order. Their refund email states how long it’ll take for a refund to process for bank debit, credit,Amex. No time is specified for evoucher refunds. Turns out when I called it’s 10 days! By this point it’s been a month since I purchased the product, and I had to wait another 10 days, unbelievable. I could see the fan that I wanted had restocked and was available for click and collect in my local DJs, and all the operator could do was confirm, yep it’s in stock. Couldn’t even hold a product for me when they couldn’t process a refund. Furious.
Awful customer service!
I ordered a dress from the David Jones online store. The dress came with multiple make up/fake tan stains on the front of the dress, and as the dress was white it was quite noticeable. I emailed the David Jones customer service team and did not get a response. I then called the David Jones customer service team and was told that I could return the dress at my own cost, to have a new dress posted out at my own cost (and I had already paid $12 for the original postage). The new dress would not be posted out until the faulty dress had been returne...d. The only solution David Jones could offer was for me to pay an extra $36 to receive the dress, likely weeks after ordering, despite them sending me a faulty product. What’s worse the customer service representative was incredibly rude saying ‘that’s just how it is, someone will get back to you by email’ (and couldn’t even give me a rough time frame on how long said email would take). Incredibly disappointed at how shocking the customer service is for such a big corporation and an expensive ($200+) dress.
Sent me wrong order then no assistance to sort it out
When my online order arrived two of the four items were incorrect and after numerous mails, attaching images, explaining and following up I was left to my own devices to go to a store and sort it out.
Nightmare to deal with.
Rep was not helpful and condescending
I ordered a smartwatch online Sunday after 5. Wife didn't want it as a gift with the poor reviews on the Kate Spade SW. I called 1800354663 to ask to cancel. I was told that there was nothing they can do as the system does not allow changes. The rep was being condescending as well. I told the rep that she was being that and all she said was it was fine. People wonder why the big retailers are loosing. From my experience its poor service and bad attitudes.
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Questions & Answers
How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.
I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..
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