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DearJane

DearJane

4.2 from 25 reviews

Reviews

(19)
(1)
(0)
(0)
(5)
  • Product Quality
    4.8 (16)
  • Return Claim MadeYes (0) · No (16)
James King

James KingGreater Melbourne (Metropolitan), VIC

Prompt service

published

We bought a shower commode and some crutches from DearJane and both times their quotation was the cheapest and their service was prompt, with good communication. I had a slight hitch with courier delivery but it was resolved quickly.

Product Quality
Return Claim MadeNo
Tiana

TianaSydney, NSW

Fantastic service

published

Fantastic service, friendly and reliable staff, a genuine pleasure to deal with for all your mobility needs. We have dealt with Emma and the team for a number of years now and the experience only gets better!

Return Claim MadeNo
George Guerra

George GuerraNorth Queensland, QLD

Totally reasonable prices

published

Came in desperately seeking a knee walker and they had one when no one else did. Really nice people, really good service, really simple process. Totally reasonable prices. They've helped me so much. Awesome service quick response and the knee walker was mostly assembled.

Product Quality
Return Claim MadeNo
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Amelia Johnson

Amelia JohnsonGreater Melbourne (Metropolitan), VIC

High quality products

published

I have already told a number of friends about DearJane. High-quality products, fast shipping directly to my door in only a few of days - and high-quality wedge cushions at fantastic prices. I'm not sure how they do it, but they do, so take advantage of it!

Product Quality
Return Claim MadeNo

Happy with the product

published

Although I initially complained about the service I received. I appreciated the response from the owner of DearJane Medical store. The product that was delivered was of high quality and my son if very happy with his walker now. Thank you

Product Quality
Return Claim MadeNo
Olivia

OliviaMurray Region, NSW

Great quality products at value prices

published

Great quality products at value prices ... everything arrived on time or early, with easy tracking of deliveries. Recommended to me by a work mate and would recommend to anyone looking to buy nursing care gear for their parents.

Product Quality
Return Claim MadeNo
Matthew Perger

Matthew PergerIllawarra, NSW

Good product and pricing

published

Excellent store, cheap prices. Not a HUGE range, but what they have is quality, so that's not an issue. Yes, I say very fast service. Good product and pricing. Excellent product and delivery within 5 days. Purchased a rollator walker for my my self. A week later another is on its way for my wife.

Product Quality
Return Claim MadeNo
Kellie Blair

Kellie BlairSydney, NSW

Fast delivery

published

Aussie company great prices, quality products, cheap postage. Service spectacular fast delivery. Crazy combo deals that don't burn your cards and keep smiling at another sweet deal. Good. Just wanted to thank you for the great service whellechair for my father.

Product Quality
Return Claim MadeNo
Emily Murray

Emily MurraySydney, NSW

10/10 Company and products

published

Bought a walker for my mother, shipped fast. Made to last years and I know she wont be needing another, looks like even I will be able to use it when i get older...
The seat on it is comfortable, its very stable and can even be used on lawn due to the wheel size which is great for when she wants to garden. The walker is very, very sturdy so will never tip. The basket is very roomy will easily fit her purse and more. Well worth the investment and peace of mind for loved ones. 10/10 company and products.

Product Quality
Return Claim MadeNo
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Elaine

ElaineSouth East Queensland, QLD

Good service

published

The service that I received this week from Donna and Emma was something that I have not experienced before in this industry. They went above and beyond for my 12 yr old son. I cannot express the difference that it made to her life. They certainly are a credit to the company. Thank you so much

Product Quality
Return Claim MadeNo
Linda J

Linda JSouth East Queensland, QLD

Satisfied customer

published

Left a message on the weekend with an answering service about some kids crutches, which was promptly returned Monday. The transaction was quick and I had my pad in hand on Wednesday morning. Thanks for the prompt and efficient service, from a satisfied customer.

Product Quality
Emily Maple

Emily MapleSydney, NSW

  • Verified customer

Never received the product - BE AWARE EVERYONE

published

I was trying to purchase a leg elevated pillow from their website and never received it.
1.The pillow is quite expensive and later I got one from the local store with a much better price
2.Never receive the parcel and tried to call customer service, only got told I have to email them.
3. Emailed them and only receive an email after one day basically saying they don't care.
It is a sad and frustrated experience and I would recommend everyone trying to avoid them as much as possible

Product Quality
Return Claim MadeNo
David

DavidMetropolitan Adelaide, SA

  • 2 reviews

Excellent experience with DearJane

published

My experience with shop was excellent. I needed a shower chair in a hurry and they delivered. Being able to speak someone about the chair was very helpful. And the chair arrived when it was expected and the price was competitive.

Product Quality
Return Claim MadeNo
Carry J.

Carry J.Sydney, NSW

Very brilliant and very understanding

published

I had to purchase a shower commode for my dad, they were brilliant and very understanding. I can't recommend them enough. I would recommend them. Thank you so much Dear Jane.

Product Quality
Return Claim MadeNo
George B

George BSydney Surrounds, NSW

Thank you so much

published

The service that I received this week from Emma was wonderful. She went above and beyond for my 15 yr old. I cannot express the difference that it made to her life. They certainly are a credit to the company. Thank you so much.

Product Quality
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Richard

RichardSydney, NSW

Very friendly

published

Ordered some soft grip cutlery it came the next day properly packaged. Very friendly telephone staff polite and efficient overall a very speedy transaction completed without fuss. Will definitely use again next time I need equipment.

Product Quality
Return Claim MadeNo
Josh

JoshWide Bay-Burnett, QLD

Terrible terrible AVOID!

published

Three and a half weeks still waiting for postage. After 1 week, I e-mailed and then told I must of 'missed' the e-mail, stating that one of the items was on backorder, eta 2 weeks. The other items weren't posted, mind you. Account at purchase not created, then I post created it to follow the order, then account deactivated for some reason. Not expecting anything, being a medical thing, it has really really left me out. Want to forget anything to do with them, and re-order from somewhere else. Avoid this dysfunctional, customer is always wrong, company.

Return Claim MadeNo
Marylee R.

Marylee R.Wide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

I'm extremely impressed with the service from dearJane Medical

published

I'm extremely impressed with the service from dearJane Medical. We required an electric lift chair in a very short time period and they delivered on all fronts. Where clarification was required the assisting agent asked if they could call me to ensure I received the best service possible. I was called prior to delivery to ensure that I would be available and the person delivering the chair helped us with the installation. Finally I received a call after delivery to make sure that everything was to my satisfaction. All in all I could not have asked for a better service, both online and in person. Thank you.

Product Quality
Return Claim MadeNo
Charles m

Charles mIllawarra, NSW

Terrible service

published

I purchased a 4 wheel walker, too bad 1 wheel is off the ground. Emailed to no avail and was told not using it correctly. Do not recommend company at all.

Donna

DonnaPyrmont

  • 3 reviews

Very helpful, very caring, great service.

published

I recently bought a chair donut pillow for my mother who suffers from a severe pressure sore wound on her tail bone. When I ordered I realised it could take a few days before it arrives. Mum could not sit at all. It was kind of urgent so I called to see how long it would take. They were so considerate and made sure the order was pushed through and mum got it the next day. The donut cushion is also fantastic and kept mums tail bone completely off her seat. Very impressed. Thank you so much. I will be ordering again.

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