Rang today for them to waive the $10 late fee, they usually take the money on sunday but for some strange reason attempted to take today (monday) which has never happened. So i assumed they had taken payment and the funds available i could spend. Spoke to the bloke on phone who advised he cannot waive the $10 cause i my payment history is bad. When ive always made payments. Will pay out remainder so dont have to deal with the scumbags.
Dont recommend go elsewhere!!!!!
SCAM i've had to shut down my bank account and block their number
I have been paying my gym membership for 3 years at go health. Then suddenly i get a message saying i missed a payment. I then pay debit success the membership fortnightly payment plus a 10 dollar late fee. 3 days after that i get a notification saying I owe $103. This physically doesn't make any sense. They are scammers.
Discourteous and accusatory email received
Noticed my gym membership direct debit didn't go through and raised it with my gym who helped reprocess my dd. This was early in the day and I thought all was good. Then late evening same day I get an email saying my account is overdue and suddenly I cop $12.50 in fees in two days. This is disgusting and worse than car sales people. This line really got me though: "We understand that this may have resulted by way of an oversight on your behalf." There was absolutely no oversight whatsoever and to suggest the blame is the customer's fault is dis...gusting and shows greed and nil accountability. Direct debits are authorised on a customer's behalf and the details are saved until we decide to cancel it. For it to magically drop off YOUR system clearly shows lack of management of your clients and their information.
Day light robbery
These guys are taking money from accounts that are unexplainable, they are unprofessional and hang up whenever you questions Debit Success. Iv asked for money to be put back into my account as they have taken for no reason. This company is a fraud DEBIT SUCCESS il be more then happy to start a page an hear people reviews on there this company they need to be exposed.
- Verified customer
This company deserves 0 stars
This company is incredibly unprofessional. They bully and harass people. They hound and threaten people with all sorts of fees even after people give more than sufficient notice to cancel their memberships.
Why any organisation would use their services to direct debit their clients is beyond me. Perhaps they aren’t concerned about providing their clients with high quality customer service? I refuse to do business with any company that uses them for payments. They really are bottom dwellers.
To other people out there who are having issues wit...h them please read this: ‘if you give them your savings account details for direct debits – the BSB and account number – you can actually stop the debits at your end by calling your bank and rescinding the authority to debit verbally. According to the Australian Banking Association’s Banking Code of Practice, banks are obliged to process these cancellations themselves.’
If you see this guys in any agreement....get OUT OF IT AND RUN AWAY!!
This are professional scammers with a business number... be aware, they will rip every cent of you if they can and charge you extra for fake debits or supposedly dishonor debits which are absolutely fake!
you’ve been warned
No explanation for extra charges
Helped themselves to a $15 overcharge fee even though it clearly says they charge $10 on their website. Tried to call through and reached a message saying the call centre had closed an hour early to attend some call centre awards ceremony for outstanding customer service against other australian companies. After reading other reviews I think that's a good laugh. Money's a bit tight at the moment so being ripped off is a bit more of a bitter pill to swallow than normal. Seems there's nothing you can do.
Just joined local council owned gym run by Belgravia ,tried to pay 12 months in advance but was told no can do ,persuaded me to go on weekly debit .Had absolutely no idea how the system works regarding this debit business works ,very surprised that there is a ''middle man'' involved in deducting fees .
On the very first deduction i received an email telling me of a failure on a SATURDAY then received notification of a $10 fine (for a measly amount of $15) on SUNDAY tried to rectify the situation as soon as i could on the Saturday but of coarse no one available on these days .
Wish I read the reviews before signing up!
My local gym uses these guys to process their direct debits & I have had nothing but issues for the short 4 weeks I’ve been a member!
I joined on a “$4 a week for 4 weeks” campaign however this “company” has had the hide to charge a $17.50 fee twice so far claiming insufficient funds, despite being sent statements of my bank account with proof that there was money available. The only solution they can give is to contact my bank - useless!
Do not use these guys, very unimpressed!!
I have to deal with this company because my gym uses them for collecting payment. Like other reviews, Debit Success claims there were insufficient funds in my account when they attempted to take money from my account. This is untrue and I tried to fight it by sending them a bank statement, which shows my running balance for each day. In other words, this statement would show you how much I had in my account each day as available funds. I sent it to them requesting a refund for a $10.00 fee, as they charge you $10.00 each time a payment is unsuc...cessful. Their reply after reviewing the statement, frankly, does not support their claim of me having "insufficient funds" and I'm at a lost for words of how a company can get away with this. For those in the same battle, you might as well just find another gym or try contacting the Ombudsman, because even with proof, they will not refund you the fee.
Terrible Customer Service, poor attitude!!
I’m not surprised with the number of terrible reviews they have received! Emailed them to deal with an overpayment on my direct debit. Through serveral emails, I didn’t receive one single apology. I was quite upset over the matter and just wanted some reassurance that the overpayment could be either refunded or carried over to the next payment. They simply told me it was not their mistake and to contact my facility. The really didn’t offer me any support and I found all their responses quite dismissive and rude!
After thinking I made a cancellation request I still was getting charged I requested DS to review , found no evidence of request and informed me of massive fees for canceling on top debt as I refused and I did not agree. requested it to be sent to ombudsman for review they took their time but after that request my fee more then halved of the amount as they saw my grounds were sound . A company that has no back bone or ethical practices
Terrible service and company
I recently switched banks and missed the change to inform Debt Success of the change and when they were knocked back on getting their fortnightly payments they started charging interest. From an extra $7 interest to $90 interest in two weeks is highway robbery
Don't go with Debt Success read the reviews and you will see why
September 12th 2019 Update: Horrible company
I rang them to cancel the membership and it states in the contract that after 3 months I can cancel my membership with the Fitness club I attend to so they added cancellation fe...es and other stuff making my bill a lot higher than it should be. I refuse to pay for it as I would be to pay the 2 weeks direct debt of $25 but they didn't agree and refuse to assist. On top of it their employees English is horrible and barely speak English and were extremely rude to me when I told them I am not paying the fee. I would AVOID them at all cost. Everyone else agrees
- ‹ Prev
- Next ›
Questions & Answers
Why does debit success ask for my netbanking client number and password when attempting to pay online by direct debit? If I disclosed this information I would e violating the terms and conditions of my netbanking account with my bank.
There is a reddit that talks about this - https://www.reddit.com/r/australia/comments/c9bnb8/zap_fitness_payment_gateway_asking_for_netbak/
Someone other than debit success please reply!
Has anyone gone through the accc or financial ombudsman to sort this company out? I am at my wits end with paying extra money every week. It is disgraceful how this business works but I just want to find a way out of it. Ever since signing up for my gym they have been nothing but trouble. I still use my gym and cannot afford to pay the fee for breaking the contract. I have also heard from countless people of them transferring their gym membership only to have debt collectors come back months later saying they owe $800+ to this company. I am sure they aren't attempting to take money out of my account resulting in a fee. I just want to know what my options are to avoid this fraudulent and pathetic excuse for a company.
Does you company appear as DEBITSSUCCESDF Notting H" on bank statements?
Debitsuccess T.Debit Success
Thank you for your message. In order to accurately respond to this rplease contact us via email@example.com with the account name and number and we can look into your query.
Kind regards, the Debitsuccess team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.