Debit Success

Updating my review: They’ve “responded” to my multiple emails — but only with an autoresponder. No real resolution. I’ve now been charged $10 five times for “insufficient funds” despite providing proof that there was enough in the account. Zero accountability, they just tell me to call the gym - who can't do anything because they arent the payment… Read more

service (common sense, isn't it)

Hard to understand why any business would trust this company with their payments. Everything feels outdated, most things require a phone call, with barely any online options. Support is only available during standard work hours, which makes it really hard if you’re working.

They’ll send a text at 5pm about an issue… but by then you can’t call to sort it out over the phone. No weekend support either, so good luck getting help when you actually have time.

Once both of our gym contracts are up, we'll be moving to somewhere that doesn't use them.

I would like to give them 0 star. They are big scammers. They deduct $60 from my account and said this fee is because they tried to charge childcare fee 3 times in a day and it did not go through. What??????? Three times ????Even I had sufficient funds. They are just trying to make extra money from charging these kind of transactions from… Read more

customer’s account. I got all the emails from their manager and she was so much rude. She said now the case is closed even she did not clear anything. She said I need to bring a proof from bank that I had sufficient funds in my account on the day during transaction. Actually they know how to make extra money with these kind of transactions.

Debit success should be renamed as debit stuffup. They take more than they are supposed to and if like me you have an account specifically for scheduled payments, money is transferred to that account for that specific day, amount so if the funds… Read more

aren’t there they want another $10 don’t allow that you don’t look at your account every day so another $10 then other amounts on top of it with no notification at all. Don’t even bother trying to phone or email them because it appears their staff also don’t know how to communicate or do their jobs at all! Thanks to them I will not find another gym and not join a membership but pay as a casual, it will cost more but Not having to deal with them will more than compensate Check your bank statements regularly If you are with them… you cannot trust them In reality if they charge 10,000 $2.50 a week that is “a mistake”. And no one does anything about it… that is $50,000.00 in their coffers. Last amount they with was almost $7 .. check your bank statements don’t let them keep getting away with it!

Lyn

No issues – I had to change my card details due to closing an account. Phoned and spoke to a man who was helpful and guided me through the process to update this online. Was quick and easy to do. No issues. My only reason for giving 4 stars and not 5 is that I had to phone in the first place to do this and during business hours which was a minor inconvenience and that I had to pay $1.00 to do this. Feels like a scam, however it actually wasn't for a change!

Helpful, easy set up – I’ve had a long term gym membership through debit success and have never had any issues. The gym gave me clear terms and conditions and never had any issues.

Fair and reasonable to deal with – I was notified by Debit Success that a payment had failed (after over 20 other payments with no issue), so I checked with my bank and they said I had enough in the account and they couldn't see any attempt made to transact or any reason why it should fail. I followed this up with Debit Success and they said they did attempt payment, but to prove… Read more

it they were happy to send me correspondence showing the failed transaction. Without having to ask for it, they also waived the failed payment fee since it was my first failed payment. I haven't had any other issues dealing with Debit Success.

The only thing I don't fully agree with is that the large fee for failed payments exists in the first place.

I was concerned at first with all the negative reviews but was pleasantly surprised with my experience and thought it's only fair to share this.

Absolutely discussing customer service lady of a Irish decent called today she wasn’t listening trying to blame me for them taking multiple payments out of my account For same thing Then she said it was good life fault not there’s $90 payment in a week wth Debit success is in charge of all payments this lady agreed with me it was my fault and… Read more

started yelling at me I ask to be transferred to another operator as I didn’t want to speak to her she was rude aggressive and clearly does not understand how the company operates She then hung up on me Rude Rang back spoke to a lovely Australian man Thomas who absolutely was professional amazing customer service skills and did not hesitate with explaining the company’s policies and procedures and YES I was incorrectly over charged and Thomas organised the refund that was clearly owed to me Thank you Thomas for your patience and understanding and professional courtesy

Sneaky practices by this company and companies that use them. Please be aware that Debitsuccess is the third party used for the Supertails Pet Wellness preventative pet care program when customers choose to pay in monthly* instalments. *Debitsuccess is not involved when customers choose to pay the yearly subscription upfront.

Made to use this company to pay for a course I'm currently studying. Just received an notification that my last payment failed. Follow link to make payment, get error message telling me that I can't use bank card (visa/mastercard) then when I try to do direct deposit, get to payment page, asked to choose available banks from drop down box and… Read more

there's no option for either of my banks (BOQ & UP BANK) So essentially, can't and won't let me pay my overdue amount, even though it's already got a direct debit to my bank account, that apparently isn't available for me to make payment with!? Make it make sense!

There was a failure to cancel payment when requested and payments continued for 6 weeks. No refund offered and tried to charge another week before cancelling upon receiving my second call to cancel. Don't trust this company and watch your direct debits. I am baffled why Debit Success continues to be used with so many companies.

Fraudulent late fees charged!!! Ample bank balance to cover the payment, yet somehow the payment doesnt go through due to lack of funds. This then puts the onus back on the consumer to chase this up. The service provider (child care centre in my case) queried with DebitSuccess and received a response that made no sense what-so-ever. It quoted a… Read more

negative balance (which actually showed my account was in credit, not that I owed money) being the reason they charged a late fee, then that the $7.50 fee was a shorfall charged separately on the same day, not a late fee of the same amount. I then contacted DebitSuccess who were even less helpful and gave a different and nonsensical response.

Ultimately the care provider has agreed to waive the fee, and follow up with DebitSuccess - as this should never have been charged and they cannot get a story straight as to why it was charged. Be mindful and check your statements!!!

They keep the income from late fees, therefore every time they are able to get away with a fee not disputed, they keep fraudulant income.

Side note, they also charge a 2.01% fee for using a credit or debit card to process payment (listed in the agreement you sign when you first sign up to the provider), so don't be suprised to see this added to your payment. If you don't want to be charged extra, make sure you select to direct debit from your bank account. Generally this will be hidden in an agreement that you may not have read properly, so just a heads up.

I’ve had nothing but frustration dealing with Debitsuccess. My direct debits for my Anytime Fitness membership keep being marked as “failed” even though I have had more than enough money in my account to cover the payments. Instead of fixing the problem, they continue to charge me late fees ($7.50 at a time) and then send overdue notices. This… Read more

has happened multiple times, most recently in September 2025, and also back in August 2025 where I had proof of funds available. It’s become a pattern, and each time I’m left disputing charges that should never have been applied in the first place.

On top of that, customer service has been unhelpful and keeps redirecting me instead of resolving the core issue. I’m now left chasing refunds and considering escalation to consumer affairs.

If you’re signing up for a gym membership that uses Debitsuccess, be very cautious, you may find yourself paying unfair fees and fighting to get your money back.

An absolute joke, ripped my parter off charging late fees even tho our details were correct. This needs a class action.. even the person I spoke to says oh this happens regularly. Do they realise its illegal? They are stealing without cause.

Don't provide a way to change payment details on website. Rang twice got wrong information both times. Set up to purposely charge you extra. Way do businesses use this rubbish set up.

Worst direct debit company ever. I begrudge having to use it as Belgravia has no other option at their swimming pools and my daughter lives to train. If the dd is not coming out too early, it comes out late and slap you $15. The "late" payment could even be 6pm on the scheduled day but they still charge fee. Multiple emails ive sent.

Scam or just useless? I had paid in full and for weeks they told me I hadn't. The gym emailed multiple times staging I had indeed paid inful. They kept harassing me to pay what I had already paid then they took over $100 from my account. The same day they just said sorry, refund will take 10 working days. I would give 0 stars if I could, I am… Read more

filing a complaint and canceling the gym because of them, and if they ask for an exit fee they can see me in court, good luck getting any more money from me, cards been canceled

New client. First DD payment failed due to bank error. Rectified immediately. Contacted staff to explain. Next thing missed DD charges deducted from bank account!! Threatening text about overdue DD. DD was due to run the following day!! Staff had zero empathy. Zero professionalism. Zero humanity. Based on the enormous amount of similar and one… Read more

star reviews, how is this company still allowed to operate?? Will never use any company in the future who make use of this outfit!!

Avoid at all cost$$$$. Many mny times they claim that they try to take payments but there was insuffient funds. Therefore i incur a $15 penalty and then they make out they tried the next day and the next and the next etc etc so they charge me around $100 in fees for a gym members direct debit of $10 per week. They are scammers. All the payments… Read more

are taken from my account and have offered them proof but they wont accept any proof as they are getting away with making millions in fake overdue fees.

BE WARNED! My friend and I were told by what we now know to be a hired marketer (not a gym rep/worker) , who we thought signed us up with the Human Mechanics gym in Bendigo, that we could cancel our gym membership at anytime, no questions asked, for a $100 fee and promised a bunch of services to be included with our membership. When the services… Read more

we were promised were not delivered, despite out multiple attempts, we contacted the gym to cancel and were told to read the fine print on our contract with Debit Success , where we are locked in for 3 years .... and the gym does not have to deliver/ we have no contract with them! We are having a nightmare trying to cancel so we can join a gym which offers the services we need and were promised.

It's disgraceful. 3rd time this year's AF (anywhere fitness) for late fees and extra $9 They don't care. I enough but no choice quit the gym AF and look somewhere else whatever cheap deal. Stay away.AF point cook if late fee such as public holiday Good Friday pathetic

PLEASE STAY AWAY FROM THIS COMPANY, THEY ARE A SCAM. I own a gym, and I recently changed over to a software that gives me more control of all of our members as DS fees are going up and up every year. I contacted DS to transfer our current members and they told me that as I had signed a 36month contract in January of this year that it will cost me… Read more

over $100,000.00 for me to break the contract. We also have a company come in and do membership drives for us. The contract I signed, I assumed was for them, as I have never signed a 36months contract since we started with DS in 2017. They blindsided me and disguised the contract under this other company. I am disgusted with the sneaky underhanded tactics they used to trick me into signing the contract. They are a scam and I'm ashamed to be associated with them, Im trying my best to get all of our members out of there as soon as I can. I'm not letting this go and I'm getting my lawyer to look into it for me. I will never ever recommend this low life, scam of a company to anyone.

Terrible; they tell you to phone to update your bank details but then say you can't update credit card details over the phone only BSB- so simple to have added this info to their email or text messages but no they are happy to leave you on hold for ages to say so. Also, lots of issues getting my previous contract cancelled.

Absolute disgusting company charging late fees after 1 payment that doesn’t go through and don’t even bother to try and resolve the issue. Will never join another gym again that uses this company.

Debit Success don't even deserve a 1 – This company doesn’t even deserve a 1-star rating. Debitsuccess continued charging my credit card after my son’s 10-week After School GO program at Michael Wenden Aquatic Leisure Centre had ended, despite me selecting the option to stop payments once the program was finished. Not only were they taking unauthorised payments, but they were also… Read more

slapping me with $14 late fees on top of it! How can I be “late” on payments for a program that no longer exists?

I contacted them multiple times, and every time, I was given the runaround. First, they claimed they couldn’t find the email approving my refund, then when they finally admitted it existed, they told me to wait 10 working days. Surprise, surprise—10 working days passed, and still no refund. When I called back, their rep denied ever speaking to me before, despite me recognising his voice! When confronted, he suddenly “remembered” but then tried to say I spoke to someone else. Unbelievably unprofessional.

Their customer service is a joke, their processes are shady, and they have no accountability. If you ever sign up for anything that uses Debitsuccess, triple-check your contract and watch your bank account like a hawk because they will take your money whether you owe them or not. Avoid them at all costs! Local government councils should not be utilising Debitsuccess to manage members’ accounts, as their unethical billing practices and poor customer service create unnecessary financial stress for customers. Judging by the magnitude of negative feedback, it appears there is great misconduct on Debit Success part. The only way for this ‘company’ to be held accountable & fall under the radar of ASIC for a formal investigation is if everyone complaining files a complaint through the ACCC’s website. I’ve submitted mine & I implore everyone to do the same. There's the link to submit a complaint: https://acccportal.accc.gov.au/forms/info-form/consumer-report/