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Useless, owed money to them from my vet bills, couldn’t contact them, received no information on how to pay debt, so they send the debt collectors, poor service, made no attempt to contact me about the matter
Disgusting company $15 late fees if you miss your direct debit. I changed my payment date frequency yet the still processed the money on the original date and charged me a late fee for convenience. Eye gauging at it finest.
Scam... don't use them. 0 stars
please never use this company. they will charge you out your rear and make your life hell. customer service is less than helpful, extremely impolite. this company should not be allowed to be in practice.. scamming unemployed student during a pandemic. amazing work, really.
Debit Success needs to be shut down.
Debit Success is hands down the worst financial management a company can use. They lock your account to make sure you get charged a late fee. Debit Success needs to be shut down permanently.
Run by Crooks, how is this legal!?
Never use these guys, will charge you even after you've cancelled any membership from them and try to chase you for it. These guys stung me for theme park services that I couldn't use due to covid anymore and even after cancelling they chase me for money. They are crooks.
Report your complaints to Department of Fair Trading and/or ACCC.
The combination of Gym memberships and Direct payment organisations is questionable at best. Debitsuccess take this to the next level and I believe that it is time to make both parties accountable. Don't rely on either of them for empathy or understanding, they're out to get your money.
Stand up and make your voice heard. Report these undesirable entities to the authorities.
Scam company will illegally charge you fees!
I had a contract with worlds gym in Townsville who use debit success to manage their membership fees. They were dishonest and unprofessional. They made debits on the incorrect dates after me being on the phone with them only days before hand and then try to charge reversal fees when the debit was unsuccessful. After enquiring why they made the debit on the incorrect date they promised to refund the amount of the reversal fee the following week. They did not honor their promise to provide the refund and then attempted to charge me $200 to cancel my contract. My girlfriend and I have both had to make a complaint to afca about debit success. I can't stress this enough do not do business with debit success.
Stay away and don't use this company. They are a scam
Stay away from this company at all costs they are a scam. This is an automated pay system that likes to take your money in a sneaky way. Stay away from this company you have been warned.
Rude! the worth customer service.
Based on the good payment history of 14 years, they did't want to waive $10 as one off. My regular fortnightly payment didn't go through based on the family circumstances, I called immediately to provide new card details and was advised that $10 will be charged regardless.
Terrible business practice
I changed my card linked to direct debit and forgot to update to my the card details with Debit Success. They charge a fee on the account and then send me an email with the amount I'm due. I make the monthly payment for service on the day i received the email. I call them up and the person on the other end said, sorry can't refund you for the fee we already paid. My question paid who and why? There was nothing done! I paid the gym not them. Upon enquiry they first said it was the gym but i know the gym manager told me they don't charge any fees, then they said it's your bank and i also know it's not the bank, then they said it's MasterCard or Visa.
"insufficient funds" when I have sufficient funds
I was charged multiple overdue fees for "insufficient funds" but plenty of other services (Spotify, Amazon Prime, Netflix, etc.) or monthly bills (power, insurance, etc.) were able to go through no issues at all. I cancelled my gym membership after being unable to get my money back from them and they charged me an overdue fee for my final payment... I will be actively avoiding ever paying anything with their service. If you can avoid, please do and save yourself the trouble. If you are a business please do not use them as a payment provider. If I could give 0 stars I would.
Tried to charge me extra $20 for gym membership due to insufficient funds. Provided bank statement and transaction otherwise I would've been scammed by World Gym and Debit Success. Scam.
Rude staff - Terrible service
I had an issue with a payment that failed & claimed to be insufficient funds. WRONG! I first written an email and explained the situation and got a reply so cutting and rude from Emma which I then replied back and explained again very polite and asked for my issue to be overseen by a supervisor as I'd understand if there was insufficient funds but that was not the case. The reason I asked this was because Emma didn't show any care of my email or why I was getting in touch. ( I had to pay an extra fee of 12$ approx because of this ) She replied,...So unprofessional to say the least and she was in fact the supervisor. I knew then this company sucks if that's your supervisor! Most certain, It's the worst company I've ever had to have a direct debit set with unfortunately this is the chosen method for my gym. I look forward to getting rid of them and would consider changing gyms for that reason alone. Train your staff!
As I have funds available in my account to pay my gym fee. The debit sucess never deducted any money and drop a message with an additional 10 dollar payment. When I asked them the reason stating the funds were available and why I still have to pay additional amount, they blame your bank. When I immediately confirmed with my bank, everything looks clear and concluded that the debit sucess was just a scam operating company. How is this company still operating ?
Send text messages give no reason why there is a debt do not answer calls . Constant harrassment. Appear to be a scam organisation trying to get debit details from bank account. Hope they can be shut down by consumer and fair trading.
Questions & Answers
I have something from this being taken out of my account and I have no idea why I never asked for it to be taken out and I would like it to be cancelled. I'm confused as to why it's been done. Thanks. Mel
It looks like you may have subscribed to a business whether gym or educational one that takes money out of your account periodically. See if you can call them. But it is very hard to get through to them.
Mel, I would report your C/C as lost then a new card will be issued and then next time they try to deduct it it won't work.
Have you ever been a member of a any gym & it took 20mins to get through to them and I advised them i that my membership had expired in April 2019 conversation with D/S
D/S "that is the min date"
me "I didn't sign up for eternity, but 1 year only"
D/S "your contract states min 1 year"
me "that's illogical and not legal in Australia, contracts have end dates and not open ended & I'm not paying for the next 20years"
D/S "Well your debit will continue to mount up unless the gym advises us"
I spoke finally got through to the gym and emailed D/S and cancelled everything as they had on file were I contacted them in Feb 2020 to cancel the membership.
AFCA will take care of this company and i am trying to get them deregistered for their conduct it is criminal and also the fees they are charging are illegal get your banks to stop any more payments from them.
Why does debit success ask for my netbanking client number and password when attempting to pay online by direct debit? If I disclosed this information I would e violating the terms and conditions of my netbanking account with my bank.
There is a reddit that talks about this - https://www.reddit.com/r/australia/comments/c9bnb8/zap_fitness_payment_gateway_asking_for_netbak/
that is very very concerning that they want your net banking password, they essentially want to access your bank account to pay themselves?
Someone other than debit success please reply!
Has anyone gone through the accc or financial ombudsman to sort this company out? I am at my wits end with paying extra money every week. It is disgraceful how this business works but I just want to find a way out of it. Ever since signing up for my gym they have been nothing but trouble. I still use my gym and cannot afford to pay the fee for breaking the contract. I have also heard from countless people of them transferring their gym membership only to have debt collectors come back months later saying they owe $800+ to this company. I am sure they aren't attempting to take money out of my account resulting in a fee. I just want to know what my options are to avoid this fraudulent and pathetic excuse for a company.
Get an answer from our members and Debit Success representatives
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