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Refuse refund after requested bank statement provided
Horrible company, debit on incorrect days & refuse to refund fees even when proof is provided of adequate funds in the account at time of debit. Will change gyms if the owner doesn’t allow us to pay another way. AVOID AT ALL COSTS
Did have a gym membership and did have the correct money for the debit to go but they kept canceling it and now I’m being hassled by a debt collector...
My gym membership is always on time and I always have the 12.99 ready to go but this week it didn't take the membership. There is money in my account but suddenly I get this overdue charge. So I send an email, and now after looking around its not the first time this company has done this.
I will be talking to my gym about this and awaiting the correct response for this companies inability to do there job properly.
Beware of this company! *BEWARE*
I have paid my overdue fees & showed proof of transactions! And emails..They refuse to acknowledge I even made the payments.charged with overdue fee today when have sufficient funds.. PLEASE HELP!
Vile and can't be bothered!
Really bad customer service. I asked for a cancellation for my GKR Karate membetshipnand the customer service sounded rude, condescending and not bothered. When I asked for a confirmation for the cancellation either via email or text, they replied that it was unnecessary and I could only trust that it would be processed.
Only if I knew the direct debit would take 28 days to process! I'd definitely choose to pay cash only.
How do they get away with there fees
Debit success charge late payment fees to very vulnerable customers. I
I dont have alot of money and you guys charge $10.00 for each of my accounts.
I will take this to AFCA as it is just wrong. How does debit success justify this fee.
I have emailed them to refund the fee but no response to date.
I want them to breakdown the late payment fee and tell me why they charge this fee to already struggling customers. Absolutely horrible.
I have been late with so many of my payments due to not having much money and yet not one other company has charged me these fees. Take the company to AFCA try and get your money back. It will cost them if you complain to AFCA. They are a horrible company, hence why the bad reviews.
Avoid this company at all costs
This company is a scam. I have phoned them twice to have my payments cancelled. Now I am under severe financial hardship and their response is we will send the debt collectors after you. They will not enter a payment plan and demand the account be brought up to date immediately (after 3 weeks)
Biggest Load of Bull
They're a bunch of scammers that have nothing else better to do then to find weird days to add a $10 dishonor fees when theres always been money in the account. I've been with the gym for 3-4 years and this is the first phone call I get saying I owe $180. Not paying a dime buddy
Money hungry despicable company - avoid!!
Had to put up with dealing with this company twice now and its deplorable how little they care about customers or allowing for human circumstances.
If you're a company looking to hire them... Don't!!! you'll end up with your own complaints
Worst customer service and like to drag things out
Got locked into a 3year contract and I’m not aloud to cancel as my medical certificate doesn’t state 12 months. I’m sorry but my membership ends on June 8th and after that it’s not your business. With the customer service I’ve been receiving I won’t be agreeing to any more time. Not impressed.
Direct debit procedure in the wrong date
They try to debit from your account in the wrong date and make you pay a “dishonor fee” for not having “enough” founds.
If you make a complain they ask you for your whole week bank statement not only the date statement.
Mafia like business
Even in the hard times of covid they still take an extra $10 from you if there isnt enough in your bank account. So many people in my gym hate this company and its time we raise it with the owners to change the service provider. Rip offs!
Horrible. They don't even reply to emails and avoid you via phone calls. No other way to put it other than a major cash grab. The only good reviews that come out of this company are from gym business owners that benefit from it - They're terrible towards customers.
If this debit company makes one attempt at charging your bank account and it isn't successful, you get charge a penalty of $10. Even banks are more considerate.
They are rip offs
A truly horrible company with exceptionally combative call centre staff who are clearly under harsh KPI stress
I took a 12-month Gym Membership which I was told would be via 'Direct Debit', that was not true, the Gym Membership was financed by this private company 'Debit Success'. The gym use the words Direct Debit to lull you into the security of believing the payments come out of your account and go directly to the business as they would with any other service. COVID hit and due to circumstances outside of everybody's control, my gym wasn't able to open for 6 months. This put my gym membership 'on hold' for 6 months (no payments outgoing) but rendered...the back half of my membership totally useless to me. Despite the obvious circumstances being outside of all of our controls with this, Debit Success customer service was belligerent in regards to not waiving the cancellation fee. I can only assume with how personally the representative that took my call dealt with my refusal, that their staff is mistreated with some very strict quotas in terms of collecting cancellations. Only after making it abundantly clear that there was no circumstance in which I was going to continue paying this 12-month contract for 18 months, and that I would happily waste all our time with the ACCC/Ombudsman, and after deliberately putting me on hold for 10 minutes+ to 'send me a copy of my contract', I was eventually told they would waive the fee. No crap, thank you for wasting both our time Debit Success. Third-party shark finance companies like this honestly need to die in a hole.
What a joke of a company
This company is a literal joke, i’ve changed gyms because they use this company and my dealings with them have been beyond unprofessional. I signed up with a bank account and paid once with a card, i have agreed to only have debits come out the bank account however they keep going back to the card. Therefore charging me fees from them and the bank for debits when it’s not the account i want it to come out of.
Employee 462(Theo) very unhelpful and unprofessional! Keep an eye on your account and make sure there not overcharging you as from what I’m hearing this is very common with this company
Pretty much a scam
I didn't even know I'd signed up to this scam because the daycare my kids go to uses it.
I thought i was doing the right thing signing up for direct debit option. Never again.
The curious thing is that if my account was low the payment will fail, but then i am charged the dishonour fee which then overdraws my account! Why couldn't they just overdraw my account with the payment and save me a dishonour fee and then id just need to worry about the bank?
But thats not all. Their dishonour fee is charged under their "debitsuccess dbf" on my credi...t card and since i had no idea i was signed up to these shysters i thought I'd been scammed! I wasn't far wrong. I ended up disputing the transactions (after the daycare said they didn't know anything about them), cancelling my card and getting all the fees back! Lesson learned.
company emailed me trying to get me to pay more money for an account that l closed 10 months ago, l did not owe any money, was not happy they are rude and threatened debt collectors for $18, not happy very unprofessional and will not join with anyone that uses them again, please be aware of this and do not use them. left me so upset!!
They're helpful ! They are willing to go all the way for there customers they are never rude however the wait is abit long but like every other companies when you wait on the line, the agents always follow up when they dint need too and keeps me in the loop of things I never had problems with Debitsuccess at all only the facility, my fitness club never communicated to Debitsuccess which they are supposed to do I told the club I broke my leg and they were supposed to put it on hold, debitsucess was still debiting however it was not Desbitsucces ...fault but the club! This is where customers get things wrong it is not Debitsuccess fault that the club did not communicate with them and it is not there job to follow up for you because the account is under your name not theres, they are the billing agency not the club also if you are upset read your contract before getting into anything! I have been a customer will debitsuccess since 2008 they are very lovely people if I had a facility to open up I will use there services ! Please be nice to them as they are always willing to give you a hand, dont make it difficult or else you will get difficult situations happen too you in my eyes respect them as you want too!
Questions & Answers
I have something from this being taken out of my account and I have no idea why I never asked for it to be taken out and I would like it to be cancelled. I'm confused as to why it's been done. Thanks. Mel
It looks like you may have subscribed to a business whether gym or educational one that takes money out of your account periodically. See if you can call them. But it is very hard to get through to them.
Mel, I would report your C/C as lost then a new card will be issued and then next time they try to deduct it it won't work.
Have you ever been a member of a any gym & it took 20mins to get through to them and I advised them i that my membership had expired in April 2019 conversation with D/S
D/S "that is the min date"
me "I didn't sign up for eternity, but 1 year only"
D/S "your contract states min 1 year"
me "that's illogical and not legal in Australia, contracts have end dates and not open ended & I'm not paying for the next 20years"
D/S "Well your debit will continue to mount up unless the gym advises us"
I spoke finally got through to the gym and emailed D/S and cancelled everything as they had on file were I contacted them in Feb 2020 to cancel the membership.
AFCA will take care of this company and i am trying to get them deregistered for their conduct it is criminal and also the fees they are charging are illegal get your banks to stop any more payments from them.
Why does debit success ask for my netbanking client number and password when attempting to pay online by direct debit? If I disclosed this information I would e violating the terms and conditions of my netbanking account with my bank.
There is a reddit that talks about this - https://www.reddit.com/r/australia/comments/c9bnb8/zap_fitness_payment_gateway_asking_for_netbak/
that is very very concerning that they want your net banking password, they essentially want to access your bank account to pay themselves?
Someone other than debit success please reply!
Has anyone gone through the accc or financial ombudsman to sort this company out? I am at my wits end with paying extra money every week. It is disgraceful how this business works but I just want to find a way out of it. Ever since signing up for my gym they have been nothing but trouble. I still use my gym and cannot afford to pay the fee for breaking the contract. I have also heard from countless people of them transferring their gym membership only to have debt collectors come back months later saying they owe $800+ to this company. I am sure they aren't attempting to take money out of my account resulting in a fee. I just want to know what my options are to avoid this fraudulent and pathetic excuse for a company.
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