Unprofessional and outrageous penalty
Waves Swimming squad for my son using direct debit credit card on weekly basis. One time I know clearly have more than enough funds in my card to pay $30 fee, yet they sms me at 9pm stating payment got declined and I would get charged $30 dishonor fee and $10 reversal on top of $30 - so in total $70. When I called spoke to supervisor they requested for me to provide statement to proof that I had enough sufficient funds, even they agreed in that "payment got declined" terms didn't mean as no funds available could be just the traffic that hitting...the visa card. Any direct debit should at least try 2 or 3 attempts. Unbelivable painful to deal with. To me this $10 each time additional penalty - imagine if they do this to 10,000 clients each day - this could be $100,000 penalty they ripped off from people. What a daylight robbery!
The reviewer stated that an incentive was offered for this review
They'll put you in debt, they'll change the amount of money coming out, if you accidentally miss a payment due to time of debit, they'll debit you double and an extra $15 all on same day next time without informing you that anything happened or went wrong, so if you don't have the much extra amount of money in the account at the time they'll change another $15 on top.They all try to be secretive about any extra debit amounts unless you specifically ask they'll not say anything and stay quiet In hopes they'll get away with charging yet another $15 again and again and again! This is the worst of the worst, if you ever see this company contract run away!!
I have had nothing but issues with this company to the point where we have finally seeked legal advice and now can take this further as we have been ripped off . They have been charging us whenever they want, doubling payments adding late fees that should have not been added as they are meant by law to contact U if the direct debit was unsuccessful which they don't and the list goes on. I suggest anyone using this company to check Ur account note everything down.print and get legal advice also report it ombudsman as they can help too
This company isn’t willing to help they only in it for themselves to stuff people around. Hard company to deal with and never clear on instructions on there ridiculous contract rules. I am totally getting no where with this company, it will be the last time I deal with them that’s for sure so hope there are gyms or other sport activities that doesn’t associate with debt success. I need to seek legal advise to deal with them because they won’t resolve an issue, it’s always good to get a ombudsman on your side. Dam!! their customer service needs to improve
Ripp off company. Do not sign up with them.
I read the reviews to realize I am not alone. Had a go with this ripp off company for karate clasess.Unsucessfull payment will cost additional $12.
Charging for school holiday period when karate place is close for 4 weeks. Asked to cancel my account which I pay weekly basis to stop getting me ripped off further. Then they want 28 days of notice which is not in the agreement.
Don't know why sporting places use this scammers.
Stay away at all cost.
Do not trust
Accused me to not having sufficient money for my gym's membership. Despite providing three bank statements, I was still forced to pay the reversal fee when it was clearly not my fault. Staff are useless and do not actively help you but say that they will pass your issue onto someone else. Do not recommend
- Verified customer
A dishonest company that harasses people
These guys are unprofessional and harass paying customers. I now refuse to deal with any company that uses their services.
I joined Lifestyle Health Club at Redbank Plains and gave the necessary notice to cancel my membership.
Now they allow Debit Success to harass me constantly for a debt I do not owe and I am now being threatened with debt collectors.
Be aware of them demanding your debit or credit card details. Do not hand them over.
Absolute scam artists!
These guys have been helping themselves to $14.95 for no reason every fortnight when they take my child care fees. I also put a limit of $250 on my fortnightly debit in the contact as my bill is only $80 p/w and have been unusually billed by child care till the end of the year for $490 so I am waiting to see if they break contract and take more then the $250 in one fortnight no doubt they will. I will be going straight to the ombudsman either way $105 of a single mum so far absolutely appalling!
Ive recently started a new contract with my gym, debit success, they took the original money i owed out of my account, then they returned it, and now they are saying im late on my payment and charged me with a late fee, i went to pay it, and it asked for my client number, password and then went on to ask me for netcode which im not meant to disclose to anyone! It seemed weird so i went to check reciews on the company and saw almost everyone else is having simalar issues. I cancelled that transaction and also changed my netbank password which i originally gave to them. Hopefully tomorrow i can find a new way to pay my gym fees! This is not right!
When my payments are taking out of my bank I get a email the next day saying I'm late paying 2 weeks later I get a fine $20 anotherone $10 ring them up to say they're taking it out on the wrong times I think the company's that are using this company should be checking on what's going on the osbunman should be looking in to them
They are not a very good company I put my details correctly in and was paying my gym membership then I started to get late fees saying the card was declined even though I had enough money in the account so I paid those late fees off and all was going well i recently had my card stolen and I changed the details they told me I had an over 100 dollar late fee on it so I contacted them for the woman to rudely speak to me and ridicule me when her end kept cutting out she also hung up on me when they called back.
Would not even given them 1 star
Payments were deducted fine with no issue for the first few weeks,
I have today just received my second email asking to now pay $34 dollars late fee. This is a total of over $50 now in late fees.
Im completely confused, as my account as more then the balance required and has every week, every other payment I make online or in store goes through with no issue.
I would avoid using this company,
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Questions & Answers
Why does debit success ask for my netbanking client number and password when attempting to pay online by direct debit? If I disclosed this information I would e violating the terms and conditions of my netbanking account with my bank.
There is a reddit that talks about this - https://www.reddit.com/r/australia/comments/c9bnb8/zap_fitness_payment_gateway_asking_for_netbak/
Someone other than debit success please reply!
Has anyone gone through the accc or financial ombudsman to sort this company out? I am at my wits end with paying extra money every week. It is disgraceful how this business works but I just want to find a way out of it. Ever since signing up for my gym they have been nothing but trouble. I still use my gym and cannot afford to pay the fee for breaking the contract. I have also heard from countless people of them transferring their gym membership only to have debt collectors come back months later saying they owe $800+ to this company. I am sure they aren't attempting to take money out of my account resulting in a fee. I just want to know what my options are to avoid this fraudulent and pathetic excuse for a company.
Does you company appear as DEBITSSUCCESDF Notting H" on bank statements?
Debitsuccess T.Debit Success
Thank you for your message. In order to accurately respond to this rplease contact us via firstname.lastname@example.org with the account name and number and we can look into your query.
Kind regards, the Debitsuccess team
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