Ordered 4 fruit trees from diggers because my local Bunnings didn't really have much of a range at all and couldn't find a Nashi pear anywhere. They are a bit on the small side but they were shipped within the time frame stated on their website and arrived the next day. They were really well packed and arrived in perfect condition so overall i am very happy with my purchase and the service Diggers provided.
Ordered and paid for seeds on the 1st January Some delay for holidays etc I expect but withing reason. Apparently posted 23rd January 30th January now and not in today's post $5.95 for seeds $6.50 for postage A $12.45 lesson in where not to shop
Follow-up · Too late to plant seeds by the time I got them so no idea about quality. Contacted customer service. One of the big reasons why I would never deal with diggers again and bothered with the review as a warning. Package was intact and secure
Incredible!! Large plants with the pots and soil delivered to my door. So impressed and the plants are thriving already!!
Reviews with attachments
I can’t tell you how ridiculous it was that I spent $400 on plants and when they just arrived it wasn’t even enough to fill one very small box. I got them delivered because they had some plants that bunnings doesn’t have…I don’t know whether to laugh or cry and how much of a waste of money that was.
Bought a packet of bluebells while in Adelaide plus numerous other seeds. Packet qty was 40, real count was 29 and 2 were basically rotten and a couple more going that way. So looks like about 24 viable bulbs hopefully. That's about a 33% reduction. Cheaper at Aldi, lol. Have reported it and will see what their response is. Otherwise no more… Read more
membership or purchase of seeds from this disappointed customer when we visit our grand kids in Adelaide. Picture attached to show its legit.
I updated the review but it doesn't seem to have happened. They contacted me and offered a full refund and explained how it happened. They are a small organisation, so I didn't ask for the refund. I was more upset that my first contact went unanswered.
Save your money and go to Bunnings instead. An error on The Diggers Club website allowed me to place an order, but all items remained in my cart, leading me to believe the transaction hadn't gone through. Later that evening (April 18), I realised I'd been charged twice and immediately emailed to rectify the issue. Despite the urgency, I received… Read more
no response for five days. Instead, on April 23, I was notified that both orders had been dispatched.
Today (April 28), the orders finally arrived — and to say I’m disappointed is an understatement. Many of the plants are either dying, suffering from rot or fungal issues. For the prices The Diggers Club charges, this standard is absolutely unacceptable.
Given the lack of response to my original email, I haven’t bothered trying again. If customer service would like to reach out, I would appreciate the opportunity to discuss a refund for the poor-quality plants I received.
- +1
Paid and ignored – Made an order on Friday the 13th. Order number is 535284. The site claims plants will be sent on Mondays and may take an extra week as I’m interstate and needs quarantine. I received an emailed invoice upon ordering. It is now the 26th. Order still has not been sent. No reply to email sent on the 15th about when my order might be shipped,no… Read more
acknowledgment of any correspondence sent at all.
Christmas can be a busy period but the post is still operating and I ordered mid December. This should have been a Christmas present.
Have sent a follow up email tonight ,and sent a message to the Facebook page which seems quite active and has very recent posts on it,so someone is using the internet to post -just not respond to emails.
I just want to know where my order is,when it will be shipped.
Please.
Very disappointing to be honest
2nd January- had an email response two days ago that there was a “glitch” in the system and I was asked if my order had been received. They didn’t even know that nothing had been sent . “[Name Removed]” told me she would check with her team and send me the tracking details as soon as she could. Today I received an invoice for a refund. No explanations. No apologies.
This was a Christmas present for my actively dying father in law as he wished to leave something living in his memory for his family.
Obviously that’s not arriving now.
They have wasted precious time and don’t even have the decency to apologise-regardless of my circumstances.
The internet doesn’t have many reviews about the diggers club,it seems they have been clearing up bad reviews for a very long time. Never again. What an absolute disgrace.
Edited to add- no refund has been returned to my bank account yet. I will update if it is actually returned. Edited-6th January. Despite having an invoice sent to me stating my money was being refunded and should be there shortly according to the email follow up I have now been informed I have to wait another 10 days as the platform uses shop pay. I have zero confidence in having my money refunded at this point. Absolutely zero.
Got my money refunded. Will never bother with them again. My father-in-law is now in hospice.
Positive reviews
Very happy – Prompt delivery, very happy with seeds, which all grew well
No shipping notices and no customer service – Initially I rated Diggers quite highly. However the last two orders I've placed have shipped and neither time was I given a shipping notification, nor did I get a tracking number from either Diggers or AusPost. I have no way of tracking my orders. There is a disconnect somewhere in their workflow. I get an invoice, then radio silence. … Read more · 2
Apparently my last order shipped ten days ago, but my local AusPost don't have it and I have no way to track it.
Diggers do not seem to answer their emails. My attempts at contact have not been responded to.
**Updated my review after follow up from Diggers.
Free Seeds for members – I have been a member of Diggers Garden Club for a while now and I love the different types of vegetable seed I can buy and plants, I look forward to the free seeds, love reading the annual magazines.
Negative reviews
Personally I would buy live plants from Digger's Club regardless. First order of three White Sage plants, one was sickly & is now dead. I ordered another one to replace it & it too arrived sickly. Considering how much you pay for them ($12.95 each plus delivery) it's disgraceful. Sorry Digger's Club I won't be purchasing from you again & I won't be recommending you to family & friends either.
Okay (just okay)....I think the positive of Diggers is its wide range of plants (especially perennials), many of which cannot easily be found in stores like Bunnings (maybe specialist nurseries if you hunt around). However, you are paying a high price for the plant that you are getting with most in midi pots which are equivalent to seedlings (so… Read more
expect seedlings if you buy any in midi pots). Not awful, but not brilliant either....three stars for being mid.
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Diggers let's themselves down – I really want to like diggers , I like their seeds and the selection. But they take so long to send my seed orders! They take payment quick enough but take weeks and weeks to even send the seeds. By the time they eventually do arrive the season is almost over - need to order seeds at least a season in advance. Other seed companies are fast and efficient , no so at diggers. I don't think I will renew my 2 year membership...it's just not worth it
Recent reviews
Overpriced postage for seeds – I ordered 4 packs of seeds. Had to pay $5.91 postage for a standard letter envelope to be sent. Standard letter is $1.50, even less if they use bulk letter services. No issues with the product but the postage was a let down.
Stagnant ordering process with nonexistent customer service – Placed an order at the end of February and is yet to be shipped 6 weeks later. I've tried emailing on the 20th March without response, well in excess of the 5-7 days stated in the auto reply. I've tried calling but am always waiting for 10+ minutes in a queue - find this hard to believe. Service progressively slow to the point of glacial since we… Read more
signed up as members 2 years ago. I'm now looking at refunding and purchasing with other retailers which is a real shame as I enjoy diggers products and information.
Thank you so much for your feedback Zoe. If you… Read more
Annual membership issues – I purchased a membership in late February 2024. Despite multiple phone calls and emails to Diggers over the weeks, issues with the membership have not been resolved. I have been told there is a system error where memberships are showing as expired when they are not. Currently, you can not login to the membership I purchased and access member only… Read more
offers. I was told today that purchases could be made over the phone with the membership. It would be helpful if this information was on the website with a message about the current issues. I do understand that businesses sometimes have these issues but Diggers communication with those effected has been poor. Diggers have also said they are behind in replying to emails. I have found it frustrating. Their customer service staff have been polite and have tried to help.
Thank you so much for your feedback. If you… Read more
better places out there than diggers – wish i had read the reviews before i ordered seeds from diggers, lesson learnt...read reviews first. diggers like to get your money but seem to not like actually sending you what you paid for. their terms of service states orders will be dispatched within 5 working days. after 2 weeks of order still not shipped i email them and get auto reply… Read more
saying someone will reply in 5 to 7 days. not wanting to wait another week to find out when order will be sent i ring them. gave up the first time due to super long wait time to answer. 2nd time get through to someone who says they will have to start a investigation to find out about what happpened to order. my order was for just 5 packets of seeds and they couldn't manage that. requested a refund which was approved and never shopping there again. there are many places who have quality products and great customer service, diggers club is NOT one of them.
Go to Bunnings instead – I have placed alot of orders and lost way too many plants because they have arrived in such a bad state. I we eventually contacted them and was sent replacements after sending photos. The new plants also arrived half dead and bad customer service. I have lost over $1000 in plants at my expense until I was fed up. I’m an experienced gardener. … Read more
After this last order where you are in a bind because if you don’t purchase when they are in stock you miss out, I won’t be ordering again. Bunnings sells most of the same stuff cheaper and even poorly conditioned plants can be revived easily. I also ordered the “free” seeds and I guess I got what I paid for.. nothing
Thank you so much for letting us know that you… Read more
Did not receive seeds – I chose 8 pkts of seeds as part of my annual membership allowance but this time did not receive them. It has not been an issue in the past.
Thank you so much for letting us know. If you… Read more
It took until late April to get January order – Apparently they are despatching within 5-7 days, but I ordered on 8/1 and it’s 28/1 and haven’t received anything. Looking forward to my 5 year membership running out to be honest. Quality and level of service has declined significantly in recent years. Update: after many emails, phone calls something entirely different to what I asked for arrived.
Thank you for letting us know your order hasn't… Read more (+1 reply)
A gift for a wonderful neighbour – Since my surgery, I have been unable to put the work into my modest garden, but my neighbour has been so helpful where possible. She showed me her cuttings using old drink bottles, and I remembered you sold the Cloche/Bells. I ordered some for her and for myself (soon to be used), and the look on her face said it all. Very grateful - wasn't… Read more
aware there ws such a product available. Two very happy gardeners, thanks to some plastic domes. WONDERFUL !!!!!!!
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Impressed! – The plant I ordered turned up healthy, happy and much better looking than I expected. It slid out of its packaging easily and I planted it straight away. Thanks to the Diggers Club for growing such a strong little beauty. Show reply
Free seeds – I feel so grateful for the offer of free seeds. It would be great if there were enough of each type, especially vegetables, for all members. Otherwise I love all that digger's do. Thank you for your great work
Amazing service and quality – Placed the order and had numerous plants shipped to our home. The service was prompt and when the products arrived they were in perfect condition and all looked really healthy despite the distance they travelled. Show reply
Live plant postage – I was initially skeptical about live plants being posted. However I gave this a go. To my surprise my plants arrived in beautiful condition and where very well packed with care. Show reply
all plants heathy – can't believe the condition of my 15 plants, considering I live in the wild west. They were so well packed, and in excellent condition. Really appreciate the time you took to ensure they arrived in excellent condition, and this is not my first time.
Brussel sprout seeds – Doing what the books say, got Diggers seeds before christmas, their now well away ,looking forward to roast chicken and Brussels in July.
where are my seeds??? – Ordered my free seeds they day the email arrived - still no sign of them...
Thank you so much for letting us know. Please… Read more
Very happy with my purchase – My plants arrived, well packed and very healthy and have taken well in my garden. Thank you. Show reply
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update. diggers did eventually contact me and offered a full refund. Thank you diggers.