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Disney+

Disney+

Disney+
1.3

246 reviews

Positive vs Negative
7%93%
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Value for Money
1.5
Rates and Fees
1.5
Brand Manager for Disney? Claim your listing.
246 reviews
1 Shaun B.  · Continuous price increases with little to show for content additions.
1 Sxby  · The content is absolute rubbish. Nothing new ever gets added and the app hardly ever works. Subscription cancelled.
1 Craig D.  · Paying subscription for poor service. The app had not been upgraded for years. Not worth it.
2 GGG  · I was on disney plus for the last 2 years. Minimal added content, 70% increase to use the service. What are you thinking Disney? Oh yeah PROFITS
1 Brendan M.  · Everyone cancel you Disney and boycott the child rapist Disney are the files
1 Rod  · Deleted account, was always clunky but cancelled when they cancelled free speech .
Jimbo
Jimbo43 posts
 

If you want your Disney+ account to get hacked CONSTANTLY, then get Disney+. If I could give Disney+ a MINUS 10 stars I would. I have been HACKED multiple times and all I get from Disney is for me to change my passwords or email addresses. Which I have done multiple times, and I still get HACKED. I have multiple streaming subscriptions and NONE of… Read more

them get hacked. ONLY DISNEY+

Their security is pathetic and their customer service just don't care. There are plenty of other subscribers. So be warned, don't waste your money on a Disney+ subscription

Markf955
Markf955SA
 

Customer service is shocking. E-mailed them via their support link and no response to date. Live chat does not work as they recommend as it won't log me in even though I can get into the app. Expensive servicw with no help at all if you need it.

Ask the reviewer
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Michaela T.
Michaela T.7 posts
 

This is the most expensive subscription I've had and it's been the most unreliable. This is extremely disappointing as Disney is something that I love and the movies are nostalgic but it's getting really hard to want to sustain this subscription when I can't even stream it on my TV and I've been told for weeks now that they're trying to fix it and… Read more

to watch it on my phone in the meantime which feels incredibly inadequate .

This has been extremely frustrating and disappointing.

Reviews with attachments

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Silvio
Silvio2 posts
  Verified

Useless paying for a service that never works at all

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Lizz P.
Lizz P.VIC
 

I CANNOT BELIEVE how difficult it is to have accounts with this company - I don’t know how it has been given 1.5 stars, should be minus! The service is unbelievably bad & trying to log in on your tv? Forget it! My mum has been paying for an extra subscription for me to watch,, what’s the point when I can’t even log in!!?? I hope mum gets a… Read more

refund for this wasted month… I am so unhappy with the lack of service provided from this company!! And at $20+ per month???? I mean, come on… what happened to value for money??? Went out the window with Dumbo & Mickey Mouse!! Disney Sux!!!

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Steve M.
Steve M.NSW
  Verified

So I went to this DisneyPlus site, https://au.subscriptioncard.disneyplus.com/ and bought a gift a card. Paid for a year's Disney+ streaming service gift for someone. The recipient couldn't redeem it. Why? Because Disney+ doesn't honor gift cards between countries. Unfortunately, there is nothing on the site I went to, nor the legalize linked to… Read more

it, that revealed that little fact. NO WHERE in the fields I filled out did it ask for the recipient's details, such as 'country' (which would have been very easy to have included).

So because they sold me a product that couldn't be redeemed, and did so without telling me that it could only be redeemed under specific circumstances, I asked for a refund. I cited, with screenshots, that the website violates Australia marketing laws requiring adequate content to explain what a consumer is buying. And they still refused to refund my card.

That's Disney+ for you. I feel like I just got rolled by mickey mouse.

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Brandon
Brandon2 posts
 

Another company price gouging yet offering nothing in return for monthly subscription, noticed recently the amount I pay for subscriptions yet there's nothing even new or exciting to be worth the price (picture listed is the price increases from not even a year)

Latest follow-ups

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Elly
EllyVIC3 posts
 

OMG Disney, what's happened to you?. I've been on chat bot trying to resolve streaming issues that have been occurring for the last month. They go from one exteme, like frozen screen, fast forwarding with no sound, and then blank screen for more… Read more

than 10 minutes. I have done so much troubleshooting and trying to resolve the issues, from uninstalling, reinstalling, changing passwords, clearing caches, rebooting router, testing router speeds...I just want to know the truth about what's really going on. I know for a fact I'm not the only one having these issues. It's a real pity as you have some of my favourite shows. I do not have issues with any other streaming services!! So please explain the real reason it's not working! And I've paid my subscription! I have proof!

 Follow-up  · After speaking to the help desk at Disney, who has confirmed that there were issues with streaming and the reasons for them... and offered a refund for the period that I've had issues. It has resolved itself now with better streaming and no previous issues occurring, thank god. I can now enjoy the shows that are not available on other streaming services. Keep it up Disney. Thamk you.

Heather C.
Heather C.WA4 posts
 

Very disappointed, shows seem good unfortunately hard to watch with continuous stopping to load the little wheel going round and round. Will not be renewing and no it’s not the internet all other services working just fine.

 Follow-up  · Sony tv, iPad, Mac lap top, happens lots of times no specific times. Troubleshooting your service is above my pay grade particularly when Prime, Netflix, free commercial streaming all work well. I do however check my internet speed straight away on another device that is connected to my home internet service while Disney has stopped to load and always given a good/fast internet report, it happens with series and movies.

Positive reviews

A F
A F8 posts
 

Great streaming app – Great content, especially if you are a Star Wars and Marvel fan, new content added weekly movies quick to come out after finished in cinemas. The user interface is streamlined and easy to use, has a continue watching list to easy come back to content you have not yet finished and you can create a watch list from current and upcoming content lists.

ERIKA
ERIKA3 posts
 

Great for toddlers – We have had it for at least 3 months and love it. We like all the choices for kids plus the super hero ones for our teenagers. I don't give it a 5 star because the system seems slower than Netflix and YouTube, so Disney + needs to improve this.

Jane R.
Jane R.NSW2 posts
 

Disney Plus is great value – Disney Plus has so many new releases, Shang-Chi, Eternals, Encanto, Raya, The Mandalorian, and Boba Fett, as well as all the old favourites for a really low fee. Love it.

Find out how Disney+ compares to other Online Streaming Services

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Negative reviews

Ana C.
Ana C.NSW3 posts
 

"Great content, but the app is very laggy and suffers from constant buffering on my LG TV. The interface is also annoying because there are no automatic previews for shows. Poor user experience for the price."

NICK K.
NICK K.
 

instantly cut my subscription the moment I found out Disney doesn't do 4k for computers you do not allow 4k on computer, its the worst thing I've ever seen looks like 720p at 4k bitrate everything looks like [Content Removed] you cant tell me Disney doesn't make enough to run 4k for pcs

Jimmy Cho
Jimmy ChoNSW5 posts
 

Once you decided to view NaRae Park. D plus is absolute rubbish. I am out and you a nothing but a disrespectable content creator and neever be forgiven. Terrible decision. You will lose.

Recent reviews

Miriam B.
Miriam B.2 posts
 

Greedy little mutts, are your 4 yachts and 12 mansions not enough, you have to add the st^pid “not in this household” thing. Late stage capitalism is a cancer on planet earth.

Caltex
CaltexNSW2 posts
 

They just raised the price of their subscriptions, Greedy bast#rds. Can't we just keep the same price and keep everyone happy, they have lost so many subscriptions because they are so freaking greedy and pathetic.

How rude
How rude3 posts
  Verified

This new setup where you can’t have multiple households under the same account, but you are the person watching the content at multiple houses… is preposterous! You decide to take the new option where you pay $$ to use accounts in multiple homes….. but then you can’t access the same account at all.. so you are paying less for another account to be… Read more

active elsewhere… but you can’t keep track of where you are up to…. Because it is an extra account…… this is rigged. My partner and I live separately and watch the shows together. We had to pay extra just to use Disney in both homes. The new login doesn’t even keep a note of where the other account is up to because it is a brand new account basically… doesn’t that go against the whole - can’t use multiple accounts in separate houses?

I will say that I am grateful that Disney has somehow out done Netflix in recognising ‘same devices’ can be used outside of the home. Due to the fact that I can still use my iPad to watch Disney outside of my own wifi, you get 2 stars and not 1.

Hugh
Hugh10 posts
 

Terrible playback. Many times I’d try watch and it would just freeze and not play or image would stop and sound continue. Extremely poor delivery of services and customer support is non existent.

Ati
AtiNSW3 posts
 

Be careful, you subscribe to standard account and it rob you with Premium fee and subscribe you for that. Then even when you contact them within 2 mins, they would not help you and would not refund and downgrade the subscription until the end of the current cycle.

head-turner_24
head-turner_24
 

Usually pretty good. Recently doubled charges for a subscription and have waited over a week without a refund. Pretty disappointing. Have been in contact with them and told it’s resolved, which it is not

Find out how Disney+ compares to other Online Streaming Services

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Anonymous
Anonymous4 posts
  Verified

I rarely leave reviews, but my experience with this subscription service deserves a warning to others. When I tried to cancel, I followed the company’s own instructions — only to find that the “cancel” button they claimed would be there simply didn’t exist. This made what should have been a straightforward process unnecessarily time-consuming and… Read more

frustrating.

When I raised this, no compensation was offered for the extra time and effort their flawed system caused. I specifically asked them to provide correct instructions so that future customers wouldn’t face the same issue, but instead I was sent the same misleading steps again. After I pointed this out a second time, their response was to suggest I spend even more of my time helping them fix their own problem.

Political decisions aside, this is not just unethical and poor customer service — it reflects a disregard for their users’ time and a lack of accountability.

NGL
NGLVIC13 posts
 

Disgusting service, took me 30 minutes to unsubscribe to finally realise you can't via a mobile. Could only do it via a computer. Other companies make unsubscribing very easy. I will never go through these scum again. Subscription took an easy 5 minutes, of course it did. Buy buy, never to see your disgusting company again!!!

Appleboy
AppleboyVIC
  Verified

Gambling ads on basketball games. I got this to encourage children into healthy behaviour (desire to play basketball). Gambling ads are clearly inappropriate. Cancel.

katra
katra3 posts
 

Most unreliable streaming service. Charges extra for certain content and more as advertised. Slow when streamed on TV. Surpresses free speech, supports fascimus.

LAUREN R.
LAUREN R.7 posts
 
Value for Money
Rates and Fees
Content Library

The app is really crap! Every single time I turn on the TV I have an issue with the app. Either my password is incorrect which it isn't or I have different errors and have to restart my router every time for the app to work. Too many issues and it takes the enjoyment out of using Disney plus. It's not cheap either especially with so many bugs. I’ve been thinking of cancelling my service because of this.

Marie H.
Marie H.3 posts
 

Pain in the butt to use their app. I have never seen anything worst to be honest. Bloody frustrating to use. It won't let me connect to my tv but was logging in to my phone. I tried several times. And when there's updates, it won't give you an option to update but you can't proceed without updating. It' also buffers so much. Never experienced… Read more

anything like this with Netflix, Tubi or other apps. This is the WORST! I don't know why they haven't sacked the person/s responsible for the app because they're obviously useless. I won't be renewing my account anymore. Waste of time and energy.

C G B
C G BSA13 posts
 

Nothing to watch same old boring stuff for a huge price tag Not worth the money and they don't even give you free month subscription anymore Avoid this SCAM streaming service

delehew
delehew
 

My parents are divorced. I live in two different households. When at my dad’s house, I would always click “I’m away from home” and it would be fine. Until one day it said I had “used up my away from home allowance” which is absolute bullsh*t considering I live in both houses. Even if I didn’t, I should be able to access my account that I PAY FOR… Read more

at any household if I want to use it.

I had to call customer support to get this resolved, and the woman on the phone was unhelpful and kept running around in circles. She kept saying “primary household” which is offensive as I don’t see my mum or dad’s house of more of a home than the other. Then she actually suggested I add another person to the account and pay an extra 8$ per month, which is just greedy when all I wanted was to access my own account that I already pay for. She eventually reset my “away from home allowance” but still wouldn’t acknowledge that I live in two different households equally. She even made up excuses saying it was for “security reasons” but everyone knows that Disney+ is just greedy and wants to scab as much money as possible from people.

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