Just read all the 1star reviews here Everyone has basically stated the same thing The just take your money and can’t deliver. After troubleshooting and trying to get it to work myself I decided to call them up .. Nice person and willing to help but didn’t get it working. I really feel this company is Scamming people out of a lot of money. It… Read more
should not be that hard to fix I started watching a good series when it was working & now I can’t finish it Very Frustrating to say the least
I first subscribed to Disney Plus in July 2024 on a $24.99 plan and received confirmation to my email. In July 2026 I went to log in but it did not allow me to. I thought that I had stopped the subscription as I had previously planned to do that. I resubscribed on a $17.99 plan so that I could watch a series. Shortly after I discovered that Disney… Read more
Plus was still deducting $24.99 each month while also deducting $17.99 each month. I contacted them but they could not find any records of the $24.99 subscription even though they had sent me an email when I first subscribed. The matter was sent up for further investigation with a promise that someone would get back to me within 30 days but probably sooner. The 30 days went past and noone had gotten back to me. In the mean time the took the same two amounts from my account. I contacted them again and they advised that they coud not stop these deductions and I would have to contact my bank. I stopped the $17.99 subscription but the $24.99 subscription I could not stop. The only way the bank could do it was to cancel our credit cards and reissue new ones but this took 2 weeks. I will never subscribe to Disney Plus again as they have no idea what they are doing and made things very difficult for us.
Pay for content, they withhold it. Get into a series, and by the end they change days, don't stream at given time or show half a series and don't screen again for weeks. Will enquire if it's a breach of consumer for withholding content paid for by subscription. Utter grubs.
Reviews with attachments
This is the most expensive subscription I've had and it's been the most unreliable. This is extremely disappointing as Disney is something that I love and the movies are nostalgic but it's getting really hard to want to sustain this subscription when I can't even stream it on my TV and I've been told for weeks now that they're trying to fix it and… Read more
to watch it on my phone in the meantime which feels incredibly inadequate .
This has been extremely frustrating and disappointing.
Useless paying for a service that never works at all
I CANNOT BELIEVE how difficult it is to have accounts with this company - I don’t know how it has been given 1.5 stars, should be minus! The service is unbelievably bad & trying to log in on your tv? Forget it! My mum has been paying for an extra subscription for me to watch,, what’s the point when I can’t even log in!!?? I hope mum gets a… Read more
refund for this wasted month… I am so unhappy with the lack of service provided from this company!! And at $20+ per month???? I mean, come on… what happened to value for money??? Went out the window with Dumbo & Mickey Mouse!! Disney Sux!!!
So I went to this DisneyPlus site, https://au.subscriptioncard.disneyplus.com/ and bought a gift a card. Paid for a year's Disney+ streaming service gift for someone. The recipient couldn't redeem it. Why? Because Disney+ doesn't honor gift cards between countries. Unfortunately, there is nothing on the site I went to, nor the legalize linked to… Read more
it, that revealed that little fact. NO WHERE in the fields I filled out did it ask for the recipient's details, such as 'country' (which would have been very easy to have included).
So because they sold me a product that couldn't be redeemed, and did so without telling me that it could only be redeemed under specific circumstances, I asked for a refund. I cited, with screenshots, that the website violates Australia marketing laws requiring adequate content to explain what a consumer is buying. And they still refused to refund my card.
That's Disney+ for you. I feel like I just got rolled by mickey mouse.
Another company price gouging yet offering nothing in return for monthly subscription, noticed recently the amount I pay for subscriptions yet there's nothing even new or exciting to be worth the price (picture listed is the price increases from not even a year)
Latest follow-ups
OMG Disney, what's happened to you?. I've been on chat bot trying to resolve streaming issues that have been occurring for the last month. They go from one exteme, like frozen screen, fast forwarding with no sound, and then blank screen for more… Read more
than 10 minutes. I have done so much troubleshooting and trying to resolve the issues, from uninstalling, reinstalling, changing passwords, clearing caches, rebooting router, testing router speeds...I just want to know the truth about what's really going on. I know for a fact I'm not the only one having these issues. It's a real pity as you have some of my favourite shows. I do not have issues with any other streaming services!! So please explain the real reason it's not working! And I've paid my subscription! I have proof!
Follow-up · After speaking to the help desk at Disney, who has confirmed that there were issues with streaming and the reasons for them... and offered a refund for the period that I've had issues. It has resolved itself now with better streaming and no previous issues occurring, thank god. I can now enjoy the shows that are not available on other streaming services. Keep it up Disney. Thamk you.
Very disappointed, shows seem good unfortunately hard to watch with continuous stopping to load the little wheel going round and round. Will not be renewing and no it’s not the internet all other services working just fine.
Follow-up · Sony tv, iPad, Mac lap top, happens lots of times no specific times. Troubleshooting your service is above my pay grade particularly when Prime, Netflix, free commercial streaming all work well. I do however check my internet speed straight away on another device that is connected to my home internet service while Disney has stopped to load and always given a good/fast internet report, it happens with series and movies.
Positive reviews
Alright but bring back young and hungry – It’s amazing but u need to bring back young and hungry pleaseeeeeeeeeeeeee I’m dying without it
Great streaming app – Great content, especially if you are a Star Wars and Marvel fan, new content added weekly movies quick to come out after finished in cinemas. The user interface is streamlined and easy to use, has a continue watching list to easy come back to content you have not yet finished and you can create a watch list from current and upcoming content lists.
Find out how Disney+ compares to other Online Streaming Services
Know better, choose better.
Great for toddlers – We have had it for at least 3 months and love it. We like all the choices for kids plus the super hero ones for our teenagers. I don't give it a 5 star because the system seems slower than Netflix and YouTube, so Disney + needs to improve this.
Negative reviews
Absolute dog trash app, i love how the app doesnt show screenshare instantly like EVERY other god damn streaming app. & also they are that stingy it comes up with a “away from home “ warning…. HOW STINGEY DO YOU HAVE TO BE WHILST BEING A MULTI BILLION DOLLAR CORP!?!?!? I mean i guess thats how they stay rich. If you can use ANY other streaming at, disney plus is by far the worst of them all.
If you want your Disney+ account to get hacked CONSTANTLY, then get Disney+. If I could give Disney+ a MINUS 10 stars I would. I have been HACKED multiple times and all I get from Disney is for me to change my passwords or email addresses. Which I have done multiple times, and I still get HACKED. I have multiple streaming subscriptions and NONE of… Read more
them get hacked. ONLY DISNEY+
Their security is pathetic and their customer service just don't care. There are plenty of other subscribers. So be warned, don't waste your money on a Disney+ subscription
Customer service is shocking. E-mailed them via their support link and no response to date. Live chat does not work as they recommend as it won't log me in even though I can get into the app. Expensive servicw with no help at all if you need it.
Recent reviews
"Great content, but the app is very laggy and suffers from constant buffering on my LG TV. The interface is also annoying because there are no automatic previews for shows. Poor user experience for the price."
instantly cut my subscription the moment I found out Disney doesn't do 4k for computers you do not allow 4k on computer, its the worst thing I've ever seen looks like 720p at 4k bitrate everything looks like [Content Removed] you cant tell me Disney doesn't make enough to run 4k for pcs
Once you decided to view NaRae Park. D plus is absolute rubbish. I am out and you a nothing but a disrespectable content creator and neever be forgiven. Terrible decision. You will lose.
Greedy little mutts, are your 4 yachts and 12 mansions not enough, you have to add the st^pid “not in this household” thing. Late stage capitalism is a cancer on planet earth.
They just raised the price of their subscriptions, Greedy bast#rds. Can't we just keep the same price and keep everyone happy, they have lost so many subscriptions because they are so freaking greedy and pathetic.
Find out how Disney+ compares to other Online Streaming Services
Know better, choose better.
This new setup where you can’t have multiple households under the same account, but you are the person watching the content at multiple houses… is preposterous! You decide to take the new option where you pay $$ to use accounts in multiple homes….. but then you can’t access the same account at all.. so you are paying less for another account to be… Read more
active elsewhere… but you can’t keep track of where you are up to…. Because it is an extra account…… this is rigged. My partner and I live separately and watch the shows together. We had to pay extra just to use Disney in both homes. The new login doesn’t even keep a note of where the other account is up to because it is a brand new account basically… doesn’t that go against the whole - can’t use multiple accounts in separate houses?
I will say that I am grateful that Disney has somehow out done Netflix in recognising ‘same devices’ can be used outside of the home. Due to the fact that I can still use my iPad to watch Disney outside of my own wifi, you get 2 stars and not 1.
Terrible playback. Many times I’d try watch and it would just freeze and not play or image would stop and sound continue. Extremely poor delivery of services and customer support is non existent.
Be careful, you subscribe to standard account and it rob you with Premium fee and subscribe you for that. Then even when you contact them within 2 mins, they would not help you and would not refund and downgrade the subscription until the end of the current cycle.
Everyone cancel you Disney and boycott the child rapist Disney are the files
Usually pretty good. Recently doubled charges for a subscription and have waited over a week without a refund. Pretty disappointing. Have been in contact with them and told it’s resolved, which it is not
I rarely leave reviews, but my experience with this subscription service deserves a warning to others. When I tried to cancel, I followed the company’s own instructions — only to find that the “cancel” button they claimed would be there simply didn’t exist. This made what should have been a straightforward process unnecessarily time-consuming and… Read more
frustrating.
When I raised this, no compensation was offered for the extra time and effort their flawed system caused. I specifically asked them to provide correct instructions so that future customers wouldn’t face the same issue, but instead I was sent the same misleading steps again. After I pointed this out a second time, their response was to suggest I spend even more of my time helping them fix their own problem.
Political decisions aside, this is not just unethical and poor customer service — it reflects a disregard for their users’ time and a lack of accountability.
Disgusting service, took me 30 minutes to unsubscribe to finally realise you can't via a mobile. Could only do it via a computer. Other companies make unsubscribing very easy. I will never go through these scum again. Subscription took an easy 5 minutes, of course it did. Buy buy, never to see your disgusting company again!!!
Gambling ads on basketball games. I got this to encourage children into healthy behaviour (desire to play basketball). Gambling ads are clearly inappropriate. Cancel.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.