I went for an ECG test and the practitioner on site advised that something is not right with the test and I'd likely need to redo it. I went back to the doctor and the doctor specifically noted on the dorevitch form that the first test was faulty (not fault of mine). I went to Boxhill on Thursday 14th May, and the test was successful (no defective… Read more
device). I received a link to an invoice which I paid and I have confirmation of payment for. Today I received a new link to make payment and when I followed up, it seems the invoice generated on Thursday, was actually for the first defective test. Now im out of pocket for the defective test and the invoice I thought it was paying is not paid. I called to request they assign the payment to the right account and I was told " we will try", not clear indication of what they will do and I have requested they assign the payment to the right invoice. The call centre person did not want to provide a reference to this call. Now I am waiting for my results that I paid for to be released and now there is no clear reconciliation and correction process. I want this resolved as a matter of urgency, as my medical care is dependent on the results of the test.
I am genuinely angry writing this, because what my wife experienced at Dorevitch Pathology Fairfield was not just inconvenient or careless, it was dehumanising, thoughtless, and completely unacceptable. We attended this clinic to undertake a 24‑hour urine test. The staff looked at the referral, looked at the tests required, and handed us what… Read more
appeared to be a 3‑litre juice container with a tiny ~2cm opening. That was it. No instructions. No transfer container. No funnel. No explanation. Nothing. We left, confused and stunned, assuming we must be missing something, surely there must be additional equipment or written instructions in the bag. There was nothing. Let me be very clear: it is physically unrealistic, unsafe, and humiliating to expect someone with a vagina to urinate directly into a large 3‑litre jug with a tiny opening. This should not need explaining to any medical professional. Even as a male, I know that this is not how human anatomy works. Because Dorevitch Pathology Fairfield gave us zero guidance, we were forced to Google how to perform the test ourselves. The fact that a medical diagnostic company left patients to figure this out via the internet is staggering. I returned to the Fairfield clinic, waited 30 minutes, and asked how my wife was expected to use this container. The response was shocking, the staff member gestured with her hands and demonstrated that my wife should squat and shove the large 3‑litre jug between her legs and “just pee into it.” That was it. No acknowledgement of how ridiculous or undignified this was. No alternative offered. I left, stunned, and went to a chemist, who, unlike this pathology clinic, showed basic human understanding and competence. They helped me find a universal device so my wife could urinate comfortably and safely, and we could then use to transfer into the jug. But it gets worse. The following day, we attended Dorevitch Pathology Northcote (we did not want to go back to Fairfield) to submit the sample and complete other tests. They reviewed the referral and immediately told us that the container Fairfield gave us was wrong. We had completed the incorrect 24‑hour urine test. At this point, my wife broke down in tears. She had already been made to feel humiliated, unsupported, and dismissed and now we found out that the Fairfield clinic hadn’t even provided the correct container in the first place. The emotional toll of this was enormous and completely avoidable. In stark contrast, the team at Dorevitch Pathology Northcote were outstanding. They were apologetic, compassionate, and competent. They provided the correct container, supplied a transfer cup, gave a funnel, provided clear, printed instructions, treated my wife like a human being who deserves dignity. This is the minimum standard of care. This is what Fairfield failed so spectacularly to provide. Dorevitch Pathology Fairfield demonstrated a complete lack of, basic understanding of female anatomy, clinical competence, empathy or patient dignity. No one, especially someone already dealing with a lot in their lives, should be subjected to this level of incompetence and humiliation. Avoid Dorevitch Pathology Fairfield. If you must go to Dorevitch, go to Northcote, where they actually seem to understand both medicine and humanity.
I have tried on so many occasions to make contact with the Heidelberg head office but on hold forever and no one answered any of the times I have attempted to resolve issues this is a terrible company to deal with as they don’t answer the phones they seem to send text msg for anything not emails or a itemised paper bill this is not a convenient way of dealing with customers not everyone can navigate this terrible process
Reviews with attachments
Excellent service and attention by Clinical staff taking bloods,skilled needle insertion and no bruising, but while I was in room, mid test, the courier arrived and just burst through the treatment room door. One knock and walked in! He had no regard for patient or clinician. The clinician was startled and asked him (collection courier) THREE… Read more
TIMES to wait outside the room. He eventually complied, but was reluctant to wait, and rushed them through the collection. [ which was not ready bc he had arrived 20 minutes early] When i reported this lack of privacy to my support worker, she told me that this had occurred to her when she was having a Halter Monitor fitted, which meant her body was naked and exposed when a courier walked in during her session How does this work for Muslim/ Hijab Community for whom being uncovered is a Huge Issue? How often does this happen as "standard practice"? Highett Medical Centre Nepen Highway 30 Decem er 9.30 am.
Poor service – Terrible experience I have had many blood tests at Dorevitch in the past without issue, but the last visit has been truely disgraceful. I arrived prior to 12noon today at the diamond creek plaza location and took a number (4) there were two women in front of me with the numbers 2 and 3 So I waited for my turn which when the staff member came… Read more
out of her office I was told that she was at lunch and although I explained that the sign now in front of the numbers saying that they will be back at 1pm wasn’t there when I arrived and took my number she just closed the door and left me waiting very rude I rang the hotline number and explained what had happened and spoke to someone who was sympathetic about the incident but I didn’t get a call back As a result of the no service I decided to go to Eltham which closed at 1pm so I just missed the opportunity to get my blood and urine tests done today When I am feeling more up to it I will try again but I found it quite an ordeal and the unprofessional behaviour and attitude from dorevitch staff was disappointing
Not open, no service – On four occasions this year I have attempted the Dorevitch Pathology collection centre at West Wodonga Medical Centre, and on ALL FOUR occasions the centre has been closed, despite the advertised collection hours displayed on the front door or on your website. I have then had to go to the bother of finding another centre which happens to be open,… Read more
a totally unnecessary and inconvenient situation. I have no idea why this happens, but it is the absolute poorest business practice and customer service! I am extremely angry about this and demand an appropriate apology, explanation and plan of rectification from them!!!
Low ethical standards – Overpriced medical centers system(dorevitch pathology / specially healius pathology) can be a significant burden on patients, often charging exorbitant fees for services that might not justify the cost. This practice can lead to financial strain and diminished trust in the healthcare system. It's essential for regulatory bodies to ensure… Read more
transparency in pricing and uphold ethical standards to protect patients from being exploited. Just view my 2 invoices comparision as proof.
Zero rating for results section – Very poor handling, my( both doctor and patient) results were not faxed, despite having fax number on the requisition slip, and my staff clinic has struggled for more than 2 hours to get through the results. Very callous policies.
Latest follow-ups
My wife has regular appointments with a specialist service provider who uses Dorevich pathology. Unfortunately they do not bother to send an invoice but then harass the client with Dorovich a debt collection agent after a month. This is now occurred… Read more
twice. I have tried to ring Dorovitch pathology on 2 separate phone lines with no success.
As a test I waited 20 minutes with the pathetic response that they were having a higher than normal call volumes.
This organisation is obviously functionally incompetent in the billing department so I have grave doubts about the accuracy of pathology as a consequence.
Follow-up · After considerable persistence I finally managed to break into the Healius/Dorevitch "bunker" and received some help from "Crystal" who was considerably apologetic and managed to rectify the problems we have experienced. However nothing has happened to their appalling failure to answer telephone queries and you can hang on the phone for 20 minutes… Read more
I had a BP monitor for 24 hours . I picked it up 5/3/26 returned 6/3/26 . The issues were the monitor kept getting errors , on retuning I have… Read more
blisters on my arm. I rang head office no answer asked me to leave my number , I will get returned call , did so no call back. I emailed with no response . I was never warned of this nasty blisters and when returned there was no idea what the errors were. In closing I am reviewing only this episode. I have been very happy with them on other visits
Follow-up · I still have a scar on my arm from the Blisters . The monitor was a little tight and maybe when fitting if it was mentioned this could happen some Vaseline may have prevented this . I have no idea if it affected the results .
Follow-up · An adjunct to my previous posts . I tried to ring again to talk to someone regarding my issues still no answer , then another text regarding payment , this is a phone number they will answer after a long discussion , I asked them to send me an email… Read more
Just had a blood test and been charged $60 out of the blue and told not able to claim anything back from Medicare. I am an aged pensioner and have never had to pay for a blood test, is this a new thing that they're doing? Tried to ring and gave up after an hour. Will never use them again.
Follow-up · When I asked my doctor about the charge , she admitted that she accidentally asked for a test again that I had done recently and that was the reason for the charge.
Recent reviews
We are in the country and used to make an appointment to have our blood taken and everything went well, then came covid and for some reason dorevitch has done away with appointments and we now have to line up for bloods, now if you have fasted you have to get to the docs 30 to 45 minutes before it opens just to be in the 1st 5 in line, then the… Read more
pathologist arrives late every time. This is a terrible system with no consideration for the patient at all.
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Same situation for me as for some previous commenters. Charged $60 for a test I’ve had many times previously without charge. No warning. Tried to call Dorevitch, waiting one hour on hold before I stopped the call. I too, will not use this company again.
Received 2 unexpected bills from Dorevich. Both through a portal which wouldnt open invoice so we didn't know what they were for. Rang and rang. Don't bother with the option to leave your details as they never call you back. Finally got through. Apparently sorted out portal access issue but still couldn't get on. Then had cheek to send an overdue… Read more
invoice text message. Husband managed to pay bills though we didn't know what for. Called weeks later to speak with them. They are all offshore so hard to communicate. Was told one bill would be refunded as it shouldn't have been charged. The other they would send an invoice to claim through Medicare. 2 weeks have passed and nothing. After another hour today on hold I asked to log a complaint. Oh they don't have a complaints process! What a surprise! Told they would escalate. Bet we never receive the invoice or our refund! Not sure what to do from here... worse call centre and customer service imaginable.
Hopeless Organisation. In fact Disorganised. My wife had to give a blood sample few years back at Union Road, Surrey Hills office. The nurse made two attempts, failed to find vein. My wife stopped her at 3rd attrmpt - went to St Vincents fir the same. St Vincent nurse took less than a minute and success in 1 st try. On 21st Feb, my urine sample… Read more
was sent for tests and culture tests. It is 10 days now and no report yet. They dont even return my GP s calls. I have UTI , i am 75, male, and i am afraid of this horrends delay, non-results to cause me further harm. Don't deal with this rusty setup. Horrible. Melbourne Pathology is 100 times better.
They lost my pregnant wife’s test results and did not inform us at all. We only found out after repeatedly following up. The response we received was a brief apology and being told that the only option was for us to go to the centre again—with no explanation given. They also refused to arrange sample collection or offer any reasonable alternative,… Read more
and communication was extremely poor and unresponsive throughout. This caused unnecessary stress during a very sensitive time. We will never go there again and do not recommend this place at all. We are also following this matter up legally.
These people are the worst! Without any prior correspondence, received an account going back TWO YEARS! Checked Medicare statement and records were showing for that visit indicating my Medicare Card was used by the Nurse. Contacted Dorevitch (… Read more
overseas Phillipines) and got told there was a mistake and the amount would be withdrawn. Two months later get a text from ARMA debt collectors saying pay up! Emailed them and told them what was happening. Spoke to Dorevitch again ( yep another Phillipines woman) who agin admitted Dorevitch at fault. Said AGAIN account would be written off, apologised and said an email confirming would come to me. Today, received another text from ARMA requesting full payment. No one gets back to me from ARMA ( several emails sent to their Executive Team) nor Dorevitch ( several emails to their Executive Team). Dorevitch just have a bunch of uneducated overseas call centre staff that tell you what you want to hear and do nothing. I’ve always paid my accounts on time and are being forced to pay for something which has been run through Medicare two years ago! Dorevitch are a disgrace and I will NEVER use them again for blood collection( which I do regularly) And I tell everyone: DO NOT USE DOREVITCH PATHOLOGY
Follow-up · I have reviewed my original comments and adjusted my rating because since writing this, I have to say I have been contacted by Dorevitch with apologies and immediate action to withdrawal this invoice. I am satisfied with their responses and swift action.
OMG, they would have to have the worst billing system that I have ever experienced. I tried numerous times to open the link they provided me and then it would crash. I phoned their office and they hung up on me. I wasted so much time. Then they warned me of a final notice..... Never, ever will I use their services again
i went to Dorevitch in late November for some… Read more
blood tests (long term condition requires regular monitoring). While I made a point of seeking reassurance that the laboratory results would be uploaded to the Government funded My Health Record as requested on the form (note the testing process is also government funded). The phlebotomist assured me that she had noted the request and also annotated the record on the computer with additional request stressing that I wanted the result up loaded. Note: other labs, if you stress the request, generally upload the results free of charge.
Two months later, not having received the results I wrote to Dorevitch asking if they could send them to me. They said they would but that I would have to pay them an additional $25. I did a bit of research on the Australian Government websites and it appears that going forward from about June 2026 labs will be compelled to upload results ot the My health Record system but until that time there is no compulsion to do so.
I contend that, given that the My Health Record system has been live for many many years now, any laboratory that had the best interests of patients at heart would be uploading results as a matter of course but at very least would upload them on specific request from the patient. To refuse to do so without payment seems like a cynical attempt to extort money from the patient for a service that is already in effect paid for.
Follow-up · Very bad. Results from December still not uploaded to my health record and no response from them. ...André
Follow-up · Very bad. Results from December still not uploaded to my health record and no response from them. ...André [Name Removed] Email: [Details Removed] WhatsApp: [Number Removed] Phone: [Number Removed] LinkedIn: [Details Removed]
Follow-up · I received email from Dorevitch (Healius Pathology) on January 7th saying that they would not charge for uploading the results to My health record.… Read more
Went for a blood test with specific collection requirements, mainly that it be done at least 2 hours after getting out of bed in the morning. Got there 20 mins to 10, had to pay to park, got told they only do these blood tests between 8 and 10 am so they refused to do it. This was at 9 45 am so still within their time range. I don't get up until 9… Read more
so their "protocol" for this test is wrong. Second time having this test done and they stuffed m around with the previous test also. Not going back. Pathology companies like these need an ombudsman like telcos and financial businesses to, only run by the government and not the businesses.
Attempted to Charge Me Twice – Concerning Practices Reluctantly, I had to use Dorovitch again because my specialist only provided a blood test form for them. When I arrived, I was told the test would cost $90. I paid on the spot and assumed everything was settled—thankfully, I asked for a printed invoice. A week later, I received a text saying I… Read more
owed $70 for the same test I had already paid for. When I called to clarify, they asked for the invoice number and I was told, “Apologies for the inconvenience, the system did not 'allocate' the invoice.” When I asked how their system could fail to register my payment yet still recognise that I completed the test, they had no explanation.
I also questioned why I was charged $90 initially but was now being invoiced $70 for the identical service. The only answer offered was a vague mention of a “collection fee,” which didn’t make sense and wasn’t explained properly.
When I requested to speak with a manager about the price discrepancy, I was put on hold. The same staff member eventually returned to say they had “spoken to a manager” and that I would be refunded the $20 difference—still without any clear explanation. It seems likely I was overcharged initially, and that the $70 invoice was automatically issued under the assumption I hadn’t paid on the day.
At this point, I genuinely suspect they may be overcharging customers or attempting to double-bill, especially since many people may not question it or may not have an invoice for proof—something I suspect they rely on. This is the second issue I’ve had with them, and both experiences have been incredibly frustrating. My other review is also available on here if you’d like to read it.
I do not recommend them. And if you have no choice but to use them, make sure you get your invoice printed.
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If I could give less than one star I would!! Received text messages to pay a bill that I have never seen an invoice for, clicked the link and guess what no invoice so I called to ask what is was for and got an overseas call centre.. was on hold for 45 minutes before anyone answered only to get through worst reception of the call cutting in and… Read more
out and then unable to understand the person on the other end, no one could tell me what it was for, just told to pay. A few weeks later I get a text message from a debt collector, again to pay without any invoice. Called the debt collector who has now sent me the invoice. The procedure I had done was to be bulk billed as per my specialist. Dorevich your service is a joke, who do you think will pay you any money without an invoice!!
I was at Dorevitch in Drummond Street, Ballarat early saturday morning. The room was full which was no issue, no numbers to take so I just sat down, an elderly gentleman came in just after me,there was a sign that said ring bell on arrival which he did. Then he sat down,then we heard a staff member yell from the next room, would you stop ringing… Read more
that dam bell we know you are here. The room just looked at each other in shock, then the door opened and the staff member stood in the door way and said to if you ring that bell one more time I will punch you in the face,and ranted on. Then just shut the door it took us a few seconds to comprehend on what we all just heard. Never have I been so disgusted in this behaviour. I have since learned that there have multilple complainsts about this staff member, but yet she still here she is. Unfortunatly I never got to see her face,so to know who to look out for next time. Why have you let this behaviour go when multiple complaints have been made. Are you condoning such behaviour and now threats to customers. It wont be hard for you to find out this staff member as there is only a couple on saturdays. If she didnt want the bell to be rung then put the board away with the bell on it and there would no issues. But that what the board clearly stated to do. Hopefully there is action taken towards this staff member. The one star is not what I actually thought of the experience, but apparantly I had to tick one of them.
upon receiving notification via An SMS message for payment for a specific test not covered by PBS, asking to tap on link in the message, Tried numerous times , telling me that this site could not be reached and eventually again after numerous tries throughout the day,eventually displayed the link to access the invoice for seconds so had to… Read more
repeatedly tap on the link till i was able to bring the invoice up This system is of notification is not acceptable if the link does not respond properly. there needs to be a better way. absolutely terrible system, I can't imagine how more elderly patients can deal with this way of invoicing
There really should be a zero available. Probably the worst compay my wife or I have ever dealt with. My wife had a test which was OK. She gets a text about $90 owed then the trouble starts. No invoice, we want a copy so after numerous phone calls, hanging on for ages then requesting a call back and making contact with no one I sent a message via… Read more
their website, no response. Now a final notice so phone again and automatically cut off. I advise you all to do what I will do and never use this excuse for a company again. PS. There is a link on the text I received to view & pay. I open the link and you enter your post code and push 'view'. Up pops a download option from the bottom of the screen and you have a millisecond to select. After 5 mins I actually nailed it by lots of tapping in anticipation of the pop up. I have at last a copy of the invoice,
Cranbourne North I was confused by the lady worker this morning who told me off for being on my phone in the waiting room. I had made a call to speak to my young son, who goes to his abusive Dad's place. Due to the clinic being busy, I wanted to tell him I love him, etc, to be rudly interrupted by her telling me I can't be on my phone. Everyone… Read more
is on their phones, not allowed to talk. Where are the signs??? Talking on phone no different to talking to the person next to me. You didn't come out to tell the guy who was inappropriate and loud to go outside. Highly rude and unnecessary exerting authority, and you have no right to tell me I can't be on my phone, I was in the waiting room, not the collection room (not Rebbeca, she's lovely)
Sent a bill for a test that should have been bulk billed. To make inquiry, wait on phone for half an hour. Unable to send me an email following this conversation confirming action to be taken (up to 4 days wait.) How many pensioners get these… Read more
invoices and just pay, invoices which should never have been generated? Not using their local facilities again. They relocated to a downgraded site with 1) thin partition wall and sliding door direct from toilet into waiting room! Have to walk out into small crowded waiting room and put your urine sample into a Kmart plastic tub ON THE FLOOR in full view of waiting clients. 2) Access is via a high latched "gate down the side near the garage". 3) Radio runs to mask the noise of people using the toilet and conversations in the collection room. Another I went to resembled a house shortly due for demolition. The kitchen cupboards were marked with "mind your head" signage. A professional operation?
Follow-up · The new site with poor layout and facilities is at 404 Maroondah Hwy Healesville. (It is no longer located inside a comfortable and well set up Medical Centre nearby.) I received an email within days letting me know that Medicare had now been billed directly and that "for now" I would not be required to make any payment. The run-down old house used for collection is at 159 Mt Dandenong Rd Croydon.
The nurse was rude and condescending. She responded by telling me i could elsewhere if i didnt like it. When i addressed her attitude she threatened to jab me hard with the needle. Will never go to Dorevitch again!
Very unimpressed with Dorevitch’s service at front end, to say the least. The technicians I have met are fine, but clearly Dorevitch have a shortage of staff, causing some facilities to be closed at short notice. I’m not surprised that people don’t want to work for them, having seen a couple of the facilities they work in, the pressure they are… Read more
under, the lousy pay ($28 per hour I believe). I have learnt that you always need to check that they are open before making the journey there, as they can be closed at very short notice.
I had a referral for a Holter monitor for 24 hours
1. The one and only Holter monitor at Torquay was not available due to a faulty cable, and I was told it would be a long time before it was back. Dorevitch should have spares for such situations, and more than one monitor at Torquay 2. I booked online for a monitor at Geelong, a 40 minute drive from my place. Got a message at 7:30am on the morning I was due to go in saying they were closed 3. Got an appointment for the next day and went in. Very good and nice technician who was working in very difficult conditions. Had to deal with numerous door knocks from anxious people as they arrived to wait their turn while attending to patients as there is no form of reception. When I went in I learnt that the monitor had been double booked, yet they only have one. Clearly a problem with the online booking system. The technician had to ring the other patient using his own phone as the Dorevitch phone wasn’t working. 3. I was due to go in the next morning to have the monitor removed after 24 hours, but Dorevitch was closed yet again at short notice 4. I went in the next morning, was informed by reception of the medical centre that no one was there. They tested the side door which was open, so I went in and removed the monitor (had to get it off as I had an appointment for a stress test that morning). Reception informed me that the Dorevitch courier would be coming so I took the SIM card out of the monitor (luckily I had learnt about that from the technician) and put it in the plastic bag with my paperwork and gave it to the medical centre reception to give to the courier.
Dorevitch needs to improve conditions for its front end staff (the people who collect the blood etc) and attract more staff to provide a more reliable service. If equipment is faulty it should be replaced immediately. They should also have more Holter monitors available
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