Dorevitch Pathology

Same situation for me as for some previous commenters. Charged $60 for a test I’ve had many times previously without charge. No warning. Tried to call Dorevitch, waiting one hour on hold before I stopped the call. I too, will not use this company again.

Just had a blood test and been charged $60 out of the blue and told not able to claim anything back from Medicare. I am an aged pensioner and have never had to pay for a blood test, is this a new thing that they're doing? Tried to ring and gave up after an hour. Will never use them again.

These people are the worst! Without any prior correspondence, received an account going back TWO YEARS! Checked Medicare statement and records were showing for that visit indicating my Medicare Card was used by the Nurse. Contacted Dorevitch (… Read more

overseas Phillipines) and got told there was a mistake and the amount would be withdrawn. Two months later get a text from ARMA debt collectors saying pay up! Emailed them and told them what was happening. Spoke to Dorevitch again ( yep another Phillipines woman) who agin admitted Dorevitch at fault. Said AGAIN account would be written off, apologised and said an email confirming would come to me. Today, received another text from ARMA requesting full payment. No one gets back to me from ARMA ( several emails sent to their Executive Team) nor Dorevitch ( several emails to their Executive Team). Dorevitch just have a bunch of uneducated overseas call centre staff that tell you what you want to hear and do nothing. I’ve always paid my accounts on time and are being forced to pay for something which has been run through Medicare two years ago! Dorevitch are a disgrace and I will NEVER use them again for blood collection( which I do regularly) And I tell everyone: DO NOT USE DOREVITCH PATHOLOGY

i went to Dorevitch in late November for some… Read more

blood tests (long term condition requires regular monitoring). While I made a point of seeking reassurance that the laboratory results would be uploaded to the Government funded My Health Record as requested on the form (note the testing process is also government funded). The phlebotomist assured me that she had noted the request and also annotated the record on the computer with additional request stressing that I wanted the result up loaded. Note: other labs, if you stress the request, generally upload the results free of charge.

Two months later, not having received the results I wrote to Dorevitch asking if they could send them to me. They said they would but that I would have to pay them an additional $25. I did a bit of research on the Australian Government websites and it appears that going forward from about June 2026 labs will be compelled to upload results ot the My health Record system but until that time there is no compulsion to do so.

I contend that, given that the My Health Record system has been live for many many years now, any laboratory that had the best interests of patients at heart would be uploading results as a matter of course but at very least would upload them on specific request from the patient. To refuse to do so without payment seems like a cynical attempt to extort money from the patient for a service that is already in effect paid for.

Sent a bill for a test that should have been bulk billed. To make inquiry, wait on phone for half an hour. Unable to send me an email following this conversation confirming action to be taken (up to 4 days wait.) How many pensioners get these… Read more

invoices and just pay, invoices which should never have been generated? Not using their local facilities again. They relocated to a downgraded site with 1) thin partition wall and sliding door direct from toilet into waiting room! Have to walk out into small crowded waiting room and put your urine sample into a Kmart plastic tub ON THE FLOOR in full view of waiting clients. 2) Access is via a high latched "gate down the side near the garage". 3) Radio runs to mask the noise of people using the toilet and conversations in the collection room. Another I went to resembled a house shortly due for demolition. The kitchen cupboards were marked with "mind your head" signage. A professional operation?

Annual blood tests plus covid test – In Boronia: Minimal waiting time, bright, spacious, new and very clean rooms and waiting area, excellent hours of operation and friendly, very competent and professional staff. Best pathology experience I have had.

Maureen is wonderful – Maureen from Deer Park is amazing I am terrified and i mean Terrified of blood tests Even someone saying the word Blood Test is enough to make me panic So after 30 years I had to have a test for sugery My wonderful daughter googled and checked all reviews seeing where would be the best place to take me, after reading all the reviews my daughter… Read more

took me to the Deer Park center I was lucky to have Maureen doing my Blood Test Maureen is wonderful so very very caring I didnt even know she had started my blood test , she was so gentle MAUREEN YOU ROCK THANK YOU , YOU ARE WONDERFUL

Blood collector at Dorevitch pathology maribyrnong – Parveen was absolutely amazing. Her hands were light like a feather. And friendly too, top notch blood collector

Received 2 unexpected bills from Dorevich. Both through a portal which wouldnt open invoice so we didn't know what they were for. Rang and rang. Don't bother with the option to leave your details as they never call you back. Finally got through. Apparently sorted out portal access issue but still couldn't get on. Then had cheek to send an overdue… Read more

invoice text message. Husband managed to pay bills though we didn't know what for. Called weeks later to speak with them. They are all offshore so hard to communicate. Was told one bill would be refunded as it shouldn't have been charged. The other they would send an invoice to claim through Medicare. 2 weeks have passed and nothing. After another hour today on hold I asked to log a complaint. Oh they don't have a complaints process! What a surprise! Told they would escalate. Bet we never receive the invoice or our refund! Not sure what to do from here... worse call centre and customer service imaginable.

Hopeless Organisation. In fact Disorganised. My wife had to give a blood sample few years back at Union Road, Surrey Hills office. The nurse made two attempts, failed to find vein. My wife stopped her at 3rd attrmpt - went to St Vincents fir the same. St Vincent nurse took less than a minute and success in 1 st try. On 21st Feb, my urine sample… Read more

was sent for tests and culture tests. It is 10 days now and no report yet. They dont even return my GP s calls. I have UTI , i am 75, male, and i am afraid of this horrends delay, non-results to cause me further harm. Don't deal with this rusty setup. Horrible. Melbourne Pathology is 100 times better.

They lost my pregnant wife’s test results and did not inform us at all. We only found out after repeatedly following up. The response we received was a brief apology and being told that the only option was for us to go to the centre again—with no explanation given. They also refused to arrange sample collection or offer any reasonable alternative,… Read more

and communication was extremely poor and unresponsive throughout. This caused unnecessary stress during a very sensitive time. We will never go there again and do not recommend this place at all. We are also following this matter up legally.

OMG, they would have to have the worst billing system that I have ever experienced. I tried numerous times to open the link they provided me and then it would crash. I phoned their office and they hung up on me. I wasted so much time. Then they warned me of a final notice..... Never, ever will I use their services again

Went for a blood test with specific collection requirements, mainly that it be done at least 2 hours after getting out of bed in the morning. Got there 20 mins to 10, had to pay to park, got told they only do these blood tests between 8 and 10 am so they refused to do it. This was at 9 45 am so still within their time range. I don't get up until 9… Read more

so their "protocol" for this test is wrong. Second time having this test done and they stuffed m around with the previous test also. Not going back. Pathology companies like these need an ombudsman like telcos and financial businesses to, only run by the government and not the businesses.

This disgusting company sent my private information to another company and Had a text from an debt collector and saying I owed money had not ever received a bill or anything saying I owed them money so rang them and told them I owed nothing and I’m still receiving threats from the collecting agency 6 months later and now looking into reporting… Read more

them too all the appropriate government agencies to get their office into line and make sure they feel the full force of the law from giving out private information and harassment

Attempted to Charge Me Twice – Concerning Practices Reluctantly, I had to use Dorovitch again because my specialist only provided a blood test form for them. When I arrived, I was told the test would cost $90. I paid on the spot and assumed everything was settled—thankfully, I asked for a printed invoice. A week later, I received a text saying I… Read more

owed $70 for the same test I had already paid for. When I called to clarify, they asked for the invoice number and I was told, “Apologies for the inconvenience, the system did not 'allocate' the invoice.” When I asked how their system could fail to register my payment yet still recognise that I completed the test, they had no explanation.

I also questioned why I was charged $90 initially but was now being invoiced $70 for the identical service. The only answer offered was a vague mention of a “collection fee,” which didn’t make sense and wasn’t explained properly.

When I requested to speak with a manager about the price discrepancy, I was put on hold. The same staff member eventually returned to say they had “spoken to a manager” and that I would be refunded the $20 difference—still without any clear explanation. It seems likely I was overcharged initially, and that the $70 invoice was automatically issued under the assumption I hadn’t paid on the day.

At this point, I genuinely suspect they may be overcharging customers or attempting to double-bill, especially since many people may not question it or may not have an invoice for proof—something I suspect they rely on. This is the second issue I’ve had with them, and both experiences have been incredibly frustrating. My other review is also available on here if you’d like to read it.

I do not recommend them. And if you have no choice but to use them, make sure you get your invoice printed.

If I could give less than one star I would!! Received text messages to pay a bill that I have never seen an invoice for, clicked the link and guess what no invoice so I called to ask what is was for and got an overseas call centre.. was on hold for 45 minutes before anyone answered only to get through worst reception of the call cutting in and… Read more

out and then unable to understand the person on the other end, no one could tell me what it was for, just told to pay. A few weeks later I get a text message from a debt collector, again to pay without any invoice. Called the debt collector who has now sent me the invoice. The procedure I had done was to be bulk billed as per my specialist. Dorevich your service is a joke, who do you think will pay you any money without an invoice!!

I was at Dorevitch in Drummond Street, Ballarat early saturday morning. The room was full which was no issue, no numbers to take so I just sat down, an elderly gentleman came in just after me,there was a sign that said ring bell on arrival which he did. Then he sat down,then we heard a staff member yell from the next room, would you stop ringing… Read more

that dam bell we know you are here. The room just looked at each other in shock, then the door opened and the staff member stood in the door way and said to if you ring that bell one more time I will punch you in the face,and ranted on. Then just shut the door it took us a few seconds to comprehend on what we all just heard. Never have I been so disgusted in this behaviour. I have since learned that there have multilple complainsts about this staff member, but yet she still here she is. Unfortunatly I never got to see her face,so to know who to look out for next time. Why have you let this behaviour go when multiple complaints have been made. Are you condoning such behaviour and now threats to customers. It wont be hard for you to find out this staff member as there is only a couple on saturdays. If she didnt want the bell to be rung then put the board away with the bell on it and there would no issues. But that what the board clearly stated to do. Hopefully there is action taken towards this staff member. The one star is not what I actually thought of the experience, but apparantly I had to tick one of them.

upon receiving notification via An SMS message for payment for a specific test not covered by PBS, asking to tap on link in the message, Tried numerous times , telling me that this site could not be reached and eventually again after numerous tries throughout the day,eventually displayed the link to access the invoice for seconds so had to… Read more

repeatedly tap on the link till i was able to bring the invoice up This system is of notification is not acceptable if the link does not respond properly. there needs to be a better way. absolutely terrible system, I can't imagine how more elderly patients can deal with this way of invoicing

There really should be a zero available. Probably the worst compay my wife or I have ever dealt with. My wife had a test which was OK. She gets a text about $90 owed then the trouble starts. No invoice, we want a copy so after numerous phone calls, hanging on for ages then requesting a call back and making contact with no one I sent a message via… Read more

their website, no response. Now a final notice so phone again and automatically cut off. I advise you all to do what I will do and never use this excuse for a company again. PS. There is a link on the text I received to view & pay. I open the link and you enter your post code and push 'view'. Up pops a download option from the bottom of the screen and you have a millisecond to select. After 5 mins I actually nailed it by lots of tapping in anticipation of the pop up. I have at last a copy of the invoice,

Cranbourne North I was confused by the lady worker this morning who told me off for being on my phone in the waiting room. I had made a call to speak to my young son, who goes to his abusive Dad's place. Due to the clinic being busy, I wanted to tell him I love him, etc, to be rudly interrupted by her telling me I can't be on my phone. Everyone… Read more

is on their phones, not allowed to talk. Where are the signs??? Talking on phone no different to talking to the person next to me. You didn't come out to tell the guy who was inappropriate and loud to go outside. Highly rude and unnecessary exerting authority, and you have no right to tell me I can't be on my phone, I was in the waiting room, not the collection room (not Rebbeca, she's lovely)

The nurse was rude and condescending. She responded by telling me i could elsewhere if i didnt like it. When i addressed her attitude she threatened to jab me hard with the needle. Will never go to Dorevitch again!

Very unimpressed with Dorevitch’s service at front end, to say the least. The technicians I have met are fine, but clearly Dorevitch have a shortage of staff, causing some facilities to be closed at short notice. I’m not surprised that people don’t want to work for them, having seen a couple of the facilities they work in, the pressure they are… Read more

under, the lousy pay ($28 per hour I believe). I have learnt that you always need to check that they are open before making the journey there, as they can be closed at very short notice.

I had a referral for a Holter monitor for 24 hours

1. The one and only Holter monitor at Torquay was not available due to a faulty cable, and I was told it would be a long time before it was back. Dorevitch should have spares for such situations, and more than one monitor at Torquay 2. I booked online for a monitor at Geelong, a 40 minute drive from my place. Got a message at 7:30am on the morning I was due to go in saying they were closed 3. Got an appointment for the next day and went in. Very good and nice technician who was working in very difficult conditions. Had to deal with numerous door knocks from anxious people as they arrived to wait their turn while attending to patients as there is no form of reception. When I went in I learnt that the monitor had been double booked, yet they only have one. Clearly a problem with the online booking system. The technician had to ring the other patient using his own phone as the Dorevitch phone wasn’t working. 3. I was due to go in the next morning to have the monitor removed after 24 hours, but Dorevitch was closed yet again at short notice 4. I went in the next morning, was informed by reception of the medical centre that no one was there. They tested the side door which was open, so I went in and removed the monitor (had to get it off as I had an appointment for a stress test that morning). Reception informed me that the Dorevitch courier would be coming so I took the SIM card out of the monitor (luckily I had learnt about that from the technician) and put it in the plastic bag with my paperwork and gave it to the medical centre reception to give to the courier.

Dorevitch needs to improve conditions for its front end staff (the people who collect the blood etc) and attract more staff to provide a more reliable service. If equipment is faulty it should be replaced immediately. They should also have more Holter monitors available

I don’t even want to give Dorevitch Pathology 1 star but I have to choose at least 1! Paid my account before the due date 9 days ago. Haven’t received a receipt or a Medicare rebate. I had paid a substantial amount for this so I was awaiting the rebate. Dorevitch was the most expensive company by far to do this kind of test but as they could do it… Read more

late afternoon, after work I chose them. Tried to ring Dorevitch accounts 2 days ago and waited a long time so I hung up. I then rang back and left my number for a call back. I never got a call back. I called back today and waited for 1 hour and 8 minutes. When the call was answered I asked why I hadn’t received a receipt and Medicare rebate. I was told my receipt hadn’t been generated yet and I would have to wait for 3-5 days for it to be done and they would send it by mail or email. I then have to claim the rebate from Medicare myself. I am now trusting that the accounts operator will do what she has promised and email it to me in 3-5 days. This is the worst service I have received from a pathology company and I will never use them again. I will also tell friends and family this story. Not good enough Dorevitch!! When would all of this happened if I didn’t call. Taking advantage of sick people!