This page pertains to Dreamsleep Australia (ABN: 89 681 153 908). If you intend to review Sleep Dreams (ABN: 54 671 029 566), please proceed to the relevant page here.
Ordered the blush faux rabbit throw, colour was nothing like their photo, mine was a brighter pink. It was soft and was sewn well but as I only paid half price I can live with it. The product comes from China so what this company advertised is not what you will receive. I wouldnt order from them again.
Bought a set pillows from this mob a while ago goose down supposedly my dog chewed a hole in one guess what not a feather in sight paid big bucks for them and got ripped off scammers about time we as customers start lobbying government departments to close down these trash shows if we all do something together
My experience with Dreamsleep Australia has been incredibly frustrating from start to finish. The product I received did not match the quality or appearance shown in the advertising. It was misleading and nowhere near what I expected based on the images online. When I raised my concerns, instead of taking responsibility, I was offered a partial… Read more
refund (initially 30%, then 40%) as a “gesture of goodwill” — despite the product not being as described.
To make matters worse, I was told I would need to pay return shipping myself, even though the issue was with the product not meeting expectations. Communication felt scripted and dismissive, and there was no clear phone number or easily accessible contact details, which made the process even more stressful.
As a customer in Australia, I expected compliance with Australian Consumer Law and a fair resolution. Instead, I felt pressured to accept a partial refund for something I was unhappy with from the outset.
I would not recommend purchasing from this company. The lack of accountability, transparency, and proper customer support made this a very disappointing experience.
Reviews with attachments
Unfortunately I purchased the goose down pillow It’s rubbish and they state I have to pay postage to china for a full refund STAY AWAY FROM THIS COMPANY They are scammers!
Scammed again. Very misleading business practices. This company deceptively presents itself as Australian, but only after placing an order does it become clear the product is shipping from China. The pricing is deliberately misleading advertised as $199 reduced to $99. No reputable Australian retailer (certainly not David Jones) would ever price a… Read more
product like this at $199. Identical items are widely available on sites like Temu for around $10. When I tried to stop the order from shipping, I was told I’d need to pay $20 just to email China to cancel it. If you receive the item and want to return it even when it’s clearly not as advertised you are required to pay return shipping yourself, with no guarantee of getting your money back. The product received is nothing like the photos flimsy, poor quality, and only about 1cm thick. Companies using deceptive advertising and hidden overseas shipping should not be allowed to operate. Extremely disappointing and misleading experience.
I love the way they work. A huge problem is they get dirty and need to be washed. Then you realise that the electronics have been sewn in and cannot get out without cutting the fabric.
This product is extremely poor. It does not work. The tabs do not stick to the skin, nor do the nasal strips assist with any form of breathing. This is a rubbish product that is difficult to get a refund for.
ABSOLUTE SCAM. Dreamsleep Australia advertises “luxury goose down” pillows but delivers cheap, flat polyester junk, folded and stuffed tightly into a mailing bag. I paid $179 for garbage you could get at Kmart for under $20. When I requested a refund under Australian Consumer Law, Dreamsleep refused to provide a valid return address or cover… Read more
return shipping (which they are legally required to do for misdescribed goods) Their replies were evasive, circular, and dishonest - They are blatantly breaking the law and will hopefully be shutdown soon enough.
This company is not to be trusted. Avoid them at all costs.
DO NOT BUY FROM THEM.
UPDATE: After reporting the transaction with my bank, and supplying all evidence of the miss-represented product, vs what was supplied, along with correspondence confirming Dreamsleep refusal to meet their legal obligations, my bank issued a charge back and I disposed of the pillows. More junk in landfill - This company has no ethics.
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Not an Australian Company - This company states it was founded in Australia by two Australians, it is a Chinese Company, products from China, emails from China. They have a PO Box in NSW however if you purchase one of there cheaply made products you have to return it to China. We purchased two Luxury Sherpa Doona’s, what arrived was nothing like… Read more
the ones advertised, they were thin, cheap and one had a dirty mark on it. We also found the exact same item, exact same advertisement picture on TEMU for a third of the price. The website states SALE Today Only 50% off, however this is on every day. They have the exact same pop ups stating someone from Australia has purchased one of their items and it just runs on repeat day after day. We will report this Company to the ACCC. We lodged a PayPal dispute and for reasons we don’t even understand this went in favour of this dodgy Company. Anything you see on their website go to TEMU first then read reviews but not from their website.
- +1
Item purchased "puffy slides" not what I recieved. What I recieved was cheap and nasty. Super fast delivery was over a month. Contacted and offered 15% ($9) refund to save me paying return postage and the environment apparently. I have no doubt if I returned for full refund I would have paid postage and have been denied anyway. Scam. Advertisement v reality in photos
Absolute SCAM!!! Do not buy from them!! They take your money and run.
Item arrived damaged, was of low quality and when I provided feedback, they told me that it could be bent back into shape and they would give me a 10% discount. They told me they had provided a refund to my accountbut there was no money ever paid back into my account and the email trail of my conversations have been deleted from their server or… Read more
their side.
I agree with this sentiment by other people in this site that it’s not a reputable company to be purchasing from and the quality is low, the shipping takes a very long time and you wonder if the items are going to turn up and in my case the item was badly packaged and damage in transit. You don’t really have a leg to stand on. They sound legit on their website. Their reviews are great but to be honest with you it’s all made up.
I did bend the light back into shape and it does work but I wouldn’t say it was worth $80 Australian. More like $10. The packaging for shipping was terrible.
My very least expectation would be that they would package the item in such a way that it couldn’t be damaged in transit, and that the item worked. Even though it was bent slightly, I still don’t think it’s an acceptable outcome that I should have to just bend it back into shape. Never really looks 100%.
I posted a negative review on their website and it never made it to the website. Their website only shows five star reviews. Obviously they filter these reviews.
Find out how Dreamsleep Australia compares to other Online Shops
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Item described as luxury fluffy rug, it is only very thin faux fur material with thin backing material. Disgraceful misrepresentation to lure people to purchase. Then just keep sending emails asking same questions. No effort to resolve or refund products. Do not buy from this company, cheap & nasty products but paid for quality item.see the photos attached
Difficult to turn on - eg how long is a "Long Press?. No Invoice, no Instructions in English, only came in Chinese. I had to use a Chinese translation App to try to work out instructions but the translation in pic is only partially right. Not user friendly. I agree it is comfortable to lie on, the massager part seems to work quite well but… Read more
I've only been able to turn it on once so far... lots of failed attempts to turn it on unfortunately.
Also pretending to be an Australian company is a big turn off for me - unprofessional.
Latest follow-ups
Dreamsleep is not an Australian company. Items are shipped from China and are poor quality, cheap items. I found the exact same item on temu for $5 yet was charged $70 on dreamsleeps website. I had bought from them because I believed I was buying… Read more
from an Australian company with quality items. Their return policy is useless and they request for you to send item back…. You guessed it…. To china
Follow-up · Item does not work. Would definately not purchase again
I purchased a product as a mistake, I asked them after seconds of purchasing to cancel the order, they said that couldn't be done but a return and a refund was possible. They were secretive about the return process saying that once the product… Read more
arrived they would give me the information. It arrived, I never opened it, I sent a picture as it was in the package, and then they said I couldn't return it because of hygiene.
This is a massively BAD business, they claim being australian although they send products directly from China.
Follow-up · They never accepted a return, they tried to bore me by sending mails not approaching directly the issue. They offered discounts in new purchases... it was ridiculous. Finally i settled for a 30% refund. The product of course doesnt work, is a toy. And it cost me around 50+ dollars... an absolute joke. Avoid this company at all costs
Scam, arrived worked for 2 days then stopped wouldn't comply with there 30 day money back guarantee even tho the item was faulty they wanted me to pay for shipping back if it was to be returned absolute scam paud $120 and only offered 15% back.
Follow-up · I ended up giving up in the end, they just wouldn't listen to me that the item was faulty, only offering 15% of purchase price back in the end just not worth the arguing back and forwards to people that cant understand a simple thing.... then to find out kmart had very similar things for $50.... seems like they will never back up there 30 day… Read more
Recent reviews
There so trash. There pillows are discusting and misleading. There not luxury hotel pillows. I wouldn’t even let my dog sleep on it. There a scam they say there Australian but when you want to return will cost you $65 to ship to china. And must be in original packaging. How the hell are you supposed to try them out u id*ots. There unbelievable to… Read more
deal with. There scammers and should not be allowed to operate. Don’t buy and fall in a trap. $200 down the fukn drain. My Kmart pillows are 100times better for $16. This company is screwed
I bought a pair of womens pink slippers which were supposedly on special at a 40% discount. $100 reduced to $60. Temu sell exactly the same slippers for $10.95. (I bought a pair from Temu so that I could compare both pairs, which were identical and all of poor quality DO NOT BUY FROM DREAMSLEEP AUSTRALIA UNLESS YOU WANT TO BE RIPPED OFF!!!
Scammers selling cheap imitations at premium prices with a very convincing website. If you're familiar with their products, you can identify them as copies of other brands. For example, the pictured earplugs on their website are Loop earplugs. Story time. I ordered magnetic nasal clips in early December. I ordered three packs of 30, and when… Read more
they arrived, I found they had shipped three packets of 15 clips - half of what I payed for, and they contained no branding, the packaging and instructions were full of typos and grammatical errors. The product is poor quality and overpriced for what it is.
Delivery was took two months, as they claimed there were failed deliveries and asked me to verify my address multiple times. I can verify these attempts were false because people were home at the times they said attempted deliveries were made. Besides this, I never specified the product needed to be signed for. After an angry email, they sent me half what I ordered through Australia Post and it arrived within five days.
This is a scam website, steer clear. The product is not what it represents to be and is unusable. They say shipped from Australia, however is shipped from China. When you ask to return inferior product you get ridiculous offers to keep an unusable product. I also intend contacting PayPal as they offer there payment services and should be made… Read more
aware that they need to do more due diligence before partnering up with scams. Stay clear and save your money.
Find out how Dreamsleep Australia compares to other Online Shops
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I bought the nose breather magnetic strip thing. The advertising was slick and professional, but the product is a cheap dropship from China... and surprise, the product doesn't work. The magnets aren't strong enough to open up your nose. Now, when… Read more
trying to return it, they keep sending me emails saying "returns are expensive! Here's a discount instead!" Huge mistake patronising this scammy business.
Follow-up · I had to initiate a chargeback through my bank because DreamSleep wouldn't help me.
Looking at the reviews from their website which is all positive convinced me. A weak moment.. Absolute horrible sports headband and no chance of sleeping with them as the ear phones have no padding.
PLEASE READ BEFORE BUYING!!! this website is a massive scam!!!- i ordered a large 'rabbit faux fur blanket' big enough to cover my whole bed, to find it is an extremely small, flimsy, and thin blanket that doesnt even cover a quarter of my bed. - they claim to be from australia and based in new south wales, THIS IS FAKE!!! they ship from china,… Read more
the label on the blanket says "100% polyester made in china"- massive scam. - i tracked the shipping and watched it come from china - the return/refund process is extremely lengthy and almost impossible to recieve dont buy from here, it is a massive waste of money and time, you will be extremely disappointed with your product.
Do not buy from these people. Their products don’t work. All falls advertising. Their return policy is a waist of time. Their support is an automated email. Totally useless. Do not waist your time or money.
Reference number for order 78695. They emailed saying their return policy does not accept returns… Read more
Disgusted by this company! THEY ARE NOT AN AUSTRALIAN BRAND!! Their products are from China, the quality is terrible - probably the worst quality product I have ever purchased. Definitely does not meet Australian standards. I tried to get a refund but they have a bot replying to messages & you just continue going round and round in circles with a bot.
Do not order from this company! Scammers!! They ship from China and when you try to return they expect you to post back to China even though they loe and say they are in Australia. The sender address is in Brisbane. The product is drop shipping cr#p, who puts velcro on something you wear to bed, the speakers and battery push into your face! I got… Read more
this on a hald price sale which was still $70. When you ask for returns instructions they send you 20 emails offering a different product or a useless discount. Do not waste your money.
I would choose No stars but I had to put one to submit. This has been the worst purchase ever. This is disgusting such a scam. Goose down pillows came and when opened the smell was atrocious no money back only 30% of full price at first they only offered 15% . I wanted to send back but they won’t accept any items unless in original packaging and I… Read more
clearly was sending back to the Australian address and the postage cost is in you. I don’t see how that’s fair considering they lie about where they are, so I took the 30% and cut my losses. This is not an Australian company do not buy their products they came from overseas I have had to bin the pillows they smell like death. I advise to also check reviews before buying I also look at the bottom of the website and usually they have a date on when website was made if it’s to recent then it’s a scam
Scam artist selling Temu knock off items as opposed to what they are advertising on their website. Customer service is no help saying ‘this is the correct item’ when what they advertise is completely different
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Update - i did get anaddress in China to return product to, however that address does not exist. … Read more