This page pertains to Dreamsleep Australia (ABN: 89 681 153 908). If you intend to review Sleep Dreams (ABN: 54 671 029 566), please proceed to the relevant page here.
This is 100% a scam website. The extremely low quality products are dropshipped from China, and the company is not compliant with Australian Consumer Law. The scam is being run by [Name Removed] (https://abr.business.gov.au/ABN/View?id=55610366435). Have reported to ACCC, and I would encourage others to do the same.
They are just terrible, selling products not as advertised. Their products are the same like on Temu at prices very significantly higher. If you want to return the product, being faulty or not as advertised they give you address in China and expect to pay for the return! The return cost to China is often the same as value of the product. Do buy from this misleading seller.
I purchased a pair of luxury slippers and what I received were poor quality and not the same as the ones that were advertised on the site. Even the colour was different. It has been incredibly difficult dealing with the company, very slow to respond. Eventually they offered the refund but insisted I had to pay for postage back to China and refund… Read more
would not be approved until the item was received. Also insisted item must be received within 30 days. This business is a scam, advertising they are Australian but everything is drop shipped from China. They have no regard for Australian consumer laws. Do not buy anything from them.
Reviews with attachments
Micro cpap for snoring. $70 from Dreamsleep Australia but shipped from China. Absolute waste of money. Fully charged and only lasted a few hours instead for supposedly a full nights sleep. Asked for a refund but only offered a discount for another product
Unfortunately I purchased the goose down pillow It’s rubbish and they state I have to pay postage to china for a full refund STAY AWAY FROM THIS COMPANY They are scammers!
Scammed again. Very misleading business practices. This company deceptively presents itself as Australian, but only after placing an order does it become clear the product is shipping from China. The pricing is deliberately misleading advertised as $199 reduced to $99. No reputable Australian retailer (certainly not David Jones) would ever price a… Read more
product like this at $199. Identical items are widely available on sites like Temu for around $10. When I tried to stop the order from shipping, I was told I’d need to pay $20 just to email China to cancel it. If you receive the item and want to return it even when it’s clearly not as advertised you are required to pay return shipping yourself, with no guarantee of getting your money back. The product received is nothing like the photos flimsy, poor quality, and only about 1cm thick. Companies using deceptive advertising and hidden overseas shipping should not be allowed to operate. Extremely disappointing and misleading experience.
I love the way they work. A huge problem is they get dirty and need to be washed. Then you realise that the electronics have been sewn in and cannot get out without cutting the fabric.
This product is extremely poor. It does not work. The tabs do not stick to the skin, nor do the nasal strips assist with any form of breathing. This is a rubbish product that is difficult to get a refund for.
ABSOLUTE SCAM. Dreamsleep Australia advertises “luxury goose down” pillows but delivers cheap, flat polyester junk, folded and stuffed tightly into a mailing bag. I paid $179 for garbage you could get at Kmart for under $20. When I requested a refund under Australian Consumer Law, Dreamsleep refused to provide a valid return address or cover… Read more
return shipping (which they are legally required to do for misdescribed goods) Their replies were evasive, circular, and dishonest - They are blatantly breaking the law and will hopefully be shutdown soon enough.
This company is not to be trusted. Avoid them at all costs.
DO NOT BUY FROM THEM.
UPDATE: After reporting the transaction with my bank, and supplying all evidence of the miss-represented product, vs what was supplied, along with correspondence confirming Dreamsleep refusal to meet their legal obligations, my bank issued a charge back and I disposed of the pillows. More junk in landfill - This company has no ethics.
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Not an Australian Company - This company states it was founded in Australia by two Australians, it is a Chinese Company, products from China, emails from China. They have a PO Box in NSW however if you purchase one of there cheaply made products you have to return it to China. We purchased two Luxury Sherpa Doona’s, what arrived was nothing like… Read more
the ones advertised, they were thin, cheap and one had a dirty mark on it. We also found the exact same item, exact same advertisement picture on TEMU for a third of the price. The website states SALE Today Only 50% off, however this is on every day. They have the exact same pop ups stating someone from Australia has purchased one of their items and it just runs on repeat day after day. We will report this Company to the ACCC. We lodged a PayPal dispute and for reasons we don’t even understand this went in favour of this dodgy Company. Anything you see on their website go to TEMU first then read reviews but not from their website.
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Item purchased "puffy slides" not what I recieved. What I recieved was cheap and nasty. Super fast delivery was over a month. Contacted and offered 15% ($9) refund to save me paying return postage and the environment apparently. I have no doubt if I returned for full refund I would have paid postage and have been denied anyway. Scam. Advertisement v reality in photos
Absolute SCAM!!! Do not buy from them!! They take your money and run.
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Item arrived damaged, was of low quality and when I provided feedback, they told me that it could be bent back into shape and they would give me a 10% discount. They told me they had provided a refund to my accountbut there was no money ever paid back into my account and the email trail of my conversations have been deleted from their server or… Read more
their side.
I agree with this sentiment by other people in this site that it’s not a reputable company to be purchasing from and the quality is low, the shipping takes a very long time and you wonder if the items are going to turn up and in my case the item was badly packaged and damage in transit. You don’t really have a leg to stand on. They sound legit on their website. Their reviews are great but to be honest with you it’s all made up.
I did bend the light back into shape and it does work but I wouldn’t say it was worth $80 Australian. More like $10. The packaging for shipping was terrible.
My very least expectation would be that they would package the item in such a way that it couldn’t be damaged in transit, and that the item worked. Even though it was bent slightly, I still don’t think it’s an acceptable outcome that I should have to just bend it back into shape. Never really looks 100%.
I posted a negative review on their website and it never made it to the website. Their website only shows five star reviews. Obviously they filter these reviews.
Item described as luxury fluffy rug, it is only very thin faux fur material with thin backing material. Disgraceful misrepresentation to lure people to purchase. Then just keep sending emails asking same questions. No effort to resolve or refund products. Do not buy from this company, cheap & nasty products but paid for quality item.see the photos attached
Latest follow-ups
My experience with Dreamsleep Australia has been incredibly frustrating from start to finish. The product I received did not match the quality or appearance shown in the advertising. It was misleading and nowhere near what I expected based on the… Read more
images online. When I raised my concerns, instead of taking responsibility, I was offered a partial refund (initially 30%, then 40%) as a “gesture of goodwill” — despite the product not being as described.
To make matters worse, I was told I would need to pay return shipping myself, even though the issue was with the product not meeting expectations. Communication felt scripted and dismissive, and there was no clear phone number or easily accessible contact details, which made the process even more stressful.
As a customer in Australia, I expected compliance with Australian Consumer Law and a fair resolution. Instead, I felt pressured to accept a partial refund for something I was unhappy with from the outset.
I would not recommend purchasing from this company. The lack of accountability, transparency, and proper customer support made this a very disappointing experience.
Follow-up · *THE PILLOW IN NO WAY MATCHES WHAT IS ADVERTISED!! IT IS FLAT UNLESS DOUBLED OVER *AN ABSOLUTELY TERRIBLE COMPANY TO DEAL WITH AND ALL AUTO RESPONSES *DELIVERY WAS TERRIBLE,THEY ACTUALLY LIST THEM TO START WITH AND TOLD ME THEY HAD BEEN DELIVERED *AS FOR COMFORT LEVEL.. IF YOU LIKE YOUR HEAD TO BE COMPLETELY AT THE BOTTOM OF THE PILLOW-GO FOR IT!!
Dreamsleep is not an Australian company. Items are shipped from China and are poor quality, cheap items. I found the exact same item on temu for $5 yet was charged $70 on dreamsleeps website. I had bought from them because I believed I was buying… Read more
from an Australian company with quality items. Their return policy is useless and they request for you to send item back…. You guessed it…. To china
Follow-up · Item does not work. Would definately not purchase again
I purchased a product as a mistake, I asked them after seconds of purchasing to cancel the order, they said that couldn't be done but a return and a refund was possible. They were secretive about the return process saying that once the product… Read more
arrived they would give me the information. It arrived, I never opened it, I sent a picture as it was in the package, and then they said I couldn't return it because of hygiene.
This is a massively BAD business, they claim being australian although they send products directly from China.
Follow-up · They never accepted a return, they tried to bore me by sending mails not approaching directly the issue. They offered discounts in new purchases... it was ridiculous. Finally i settled for a 30% refund. The product of course doesnt work, is a toy. And it cost me around 50+ dollars... an absolute joke. Avoid this company at all costs
Positive reviews
Finally a nights sleep – This is great. Between this and heavy-duty ear plugs, I can't hear my husband snore. The only problem is that it needs to charge every night.
Sound Sleep Mask – I purchased the sound sleep mask. I absolutely love this device. My sleep has improved and now I can’t go to bed without it. Thank you for such a great product.
Ok Sleep Mask – Beautiful mask it's nice and soft. Full block out of light. The sound is surprisingly good. Only problem it's not good for side sleepers, the speakers hurt my ears needs to be more cushioned.
Negative reviews
Bought a massage cushion for my 88 year old mother for $120 which stopped working after 2 months. Contacted them only to be advised no warranty and exchange period is only for 30 days. Poor quality. Do not buy from this company. Very disappointed.
Find out how Dreamsleep Australia compares to other Online Shops
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I wish I had read these reviews before purchasing. It took over 3 weeks to arrive. With no communication. The memory foam knee pillow has NO memory foam. The washable and removable cover is NOT washable or removable. Poor quality not as described 100% DO NOT RECOMMEND!!!
Be very wary about this website and its Advertised Claims Customer Service Disgraceful Purchase elsewhere Waste of Time, and Money very Stressful Experience Totally Unsatisfactory, be prepared to lose your Cash and any Items Purchased Zero Stars
Recent reviews
Never been so disappointed with a product in my life. Faulty and broken. Full of lies. Several emails saying I want a refund just like they state 100% money back guarantee. Whatever you do don’t buy from this company. They should be shut down and stop ripping people off!
I purchased 4 goose down pillows paid for $323.99, over $80 each on the weekend by mistake. I immediately tried to cancel the order. Unfortunately this business doesn't even have this option for you. I had to go to their website, replied order confirmation email and via PayPal to get in touch with them trying to cancel order, do not start… Read more
dispatching process and refund money to me. They totally ignored my emails requests, pretend nothing happened. After almost 30 hours later I received email saying items have been dispatched using the same email address. Disgusting business. I have lodged payment dispute with my bank, the bank reversed payment. Now PayPal tried second time took money out of my bank account. I will call the bank again to do charge back and advise bank to stop paying future funds to PayPal. I don't need this rubbish for premium price.
This is a scam website based in China, claiming to be Australian. Because of that it takes a long time for your order to arrive and the quality of what I purchased was nowhere near what was advertised.. it was cheap junk and when I emailed them about returning it they said no because it was too long after purchase even though it was their fault it… Read more
took so long to get to me. Then when I replied to the email it had been shut down. It bounced back. They are one of those scam companies that keeps changing their email address so that they can ignore complaints. Absolutely do not give them your money.
Ordered the blush faux rabbit throw, colour was nothing like their photo, mine was a brighter pink. It was soft and was sewn well but as I only paid half price I can live with it. The product comes from China so what this company advertised is not what you will receive. I wouldnt order from them again.
Bought a set pillows from this mob a while ago goose down supposedly my dog chewed a hole in one guess what not a feather in sight paid big bucks for them and got ripped off scammers about time we as customers start lobbying government departments to close down these trash shows if we all do something together
There so trash. There pillows are discusting and misleading. There not luxury hotel pillows. I wouldn’t even let my dog sleep on it. There a scam they say there Australian but when you want to return will cost you $65 to ship to china. And must be in original packaging. How the hell are you supposed to try them out u id*ots. There unbelievable to… Read more
deal with. There scammers and should not be allowed to operate. Don’t buy and fall in a trap. $200 down the fukn drain. My Kmart pillows are 100times better for $16. This company is screwed
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