Replaced the old unit with the new one! At first, I bought the wrong one, the plumber came in and helped me to order the right one! Only the next day, , the new unit was delivered and installed! Good product plus excellent staff!

I bought a DUX gas storage hot water system. It stopped working and started making a terrible whistling sound. My neighbour was disappointed due to noise and almost called the police. When I called DUX they refuse to fix it. DUX say over the phone without visiting the site that the problem water pressure and there is nothing they can do about it. A hot water system is supposed to last 8 years my one broken after 6 months. DUX refuse to fix it. Do not buy DUX. DUX look good value at bunnings but do not let DUX fool you like me.

Replaced a Dux twenty-five year old unit - very happy- installation quick and professional. Was installed within 2 days. We would recommend this product and the Bunnings installation process to anyone.

Replaced the tired hot water unit with the Prodigy 4, the install was quick and the hot water is perfect for our six adult family.Great value for money. Highly recomended.

This Dux Prodigy replaced a similar model, which worked efficiently & effectively for over 21 years, and we are hopeful of getting another 20+ years from this new & improved model. After comparing costs with other options, it also proved a great value for money option. We purchased it from Bunnings, and they also arranged installation & delivery for an all inclusive price. The installer arrived promptly and was very professional and courteous. Whilst early days still, it works very well.

I bought a property which came with Dux Proflow III and it was installed in the year 2003 and was running gracefully since then. After successful 18 years of service it retired and the decision was easy to replace it with the same Dux model but advanced one Prodigy 4. As expected, the delivery and installation service from Bunnings/Dux was prompt and so professionally completed that it deserves a 5 star rating.

We installed this unit one month ago, bought it from Bunnings and happy with it. The last unit is the same brand, which was there when we moved in. Its tank was leaking and it is up to 20 years since the year made. So we called for same unit as replacement.

Our old hot water unit decided to go on a one way holiday , so we when to Bunning to find a replacement unit , we decided on Dux because it was Australian made .
Had the unit now for about 3 week and with a family of 4 adults and an infant , we have had plenty of hot water and everyone is happy .

We bought this unit from Bunnings and installed it last month, very happy with the product and the installation service by their contractor. Our old unit was also a DUX which last us 18 years, that's why we replaced it with the same brand without any doubt.

1) Aussie Call Center best response ever from Susie
2) The replacement was organized for the following day (Fantastic)
3) The water heater is reliable never runs out of hot water
4) Storage water heaters don't need Electricity and you dont wait for hot water unlike the continuous flow
5) I went outside today and gave Dux water heater a hug

With four people using the new hot water system no one has complained about not having a long hot shower or bath. Not one complaint about the temperature fluctuation.Thanks Dux.

Great replacement hot water unit after our Prodigy 3 packed it in after 10 years Really happy with after sales service and the installation was without drama very Happy Customer and glad to be enjoying hot water again

Hot water service decided to explode from the top 27 days past the "warranty" period. Contacted Dux thinking they might have some half decent customer service however found the lady on the phone basically telling me bad luck out of warranty nothing we can do. Quality service that your units aren't exactly cheap and yet just after warranty it fails!!!!

Had an old Dux Proflo which lasted up to 20 years when it began leaking. Tried to search for a new unit as soon as possible and Dux was the only company that were easily accessible (alongside organised service through Bunnings), so it was decided to stick with the same brand.

The installation of the unit was quick and efficient. There are no regrets so far as everything works fine and it is quick and easy to get constant hot water. Great value and product, especially with the time and hassle saved by Bunnings organising installation for Dux products.

We replaced our Dux Proflo which we had for almost 20 years with a Prodigy 4, so far it’s been very good,4 Adults and we don’t run out of hot water.
In our experience Dux are a long lasting and reliable hot water heater.

15yr old gas Dux 135L replaced with same. Old unit was leaking slowly but still functioning. Ordered through Bunny’s and their independent plumber and installed next day as arranged. In-store price of unit alone $854. Learned that the corrosion protecting anode could have been replaced at about 5 yrs. for longer life. Had no issues with old Dux which is why I chose Dux again. Aways had plenty of constant hot water and never had to have repairs or attention to the pilot light.

No issues at this point in time; it is meeting my expectations based on older Dux heater. Trust it will give the same service as previous model which gave reliable service for many years.

This unit performs well, providing good hot water service to 4 adults. On the rare occasion that the water storage runs out it reheats reasonably quickly.

My one complaint is that the pilot light blows out frequently. To combat this we tape the door shut to prevent the wind disturbing it.

Compounding this the lighting unit has had to be replaced at least twice, and will probably be replaced a third time tomorrow. Although the first failure was covered by warranty, the second wasn't and we are averaging one replacement a year.
It's almost impossible to light the pilot manually. This is inconvenient and expensive and while the unit otherwise functions very well I wouldn't buy it again for this reason.

My old unit was a dux, it worked brilliantly for 20yrs! The new dux is also
- extremely efficient
- amazing value
- quiet
- provides constant hot water
The entire process from quote to installation was so professional and prompt.

Excellent capacity for my household needs. The hot water comes through quickly with no wastage. The changeover from my 18 year old DUX Proflo was organised through Bunnings. Outstanding Service!