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As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux Prodigy 4
135ZB4N/135ZB4P (135L), 170ZB4N/170ZB4P (170L), 135ZL, etc...Good experience
Replaced the old unit with the new one! At first, I bought the wrong one, the plumber came in and helped me to order the right one! Only the next day, , the new unit was delivered and installed! Good product plus excellent staff!
The reviewer stated that an incentive was offered for this review
Dux hot water broken after 6 month. Dux refuse to fix!!! do not BUY DUX.
I bought a DUX gas storage hot water system. It stopped working and started making a terrible whistling sound. My neighbour was disappointed due to noise and almost called the police. When I called DUX they refuse to fix it. DUX say over the phone without visiting the site that the problem water pressure and there is nothing they can do about it. A hot water system is supposed to last 8 years my one broken after 6 months. DUX refuse to fix it. Do not buy DUX. DUX look good value at bunnings but do not let DUX fool you like me.
Purchased in November 2020 at Bunnings Warehouse for $1,200.00.
3 comments
Dux C.Dux
Hi James,
Gas storage water heater operation is silent. Nothing relating to water pressure entering the water heater should cause extreme noise as described. ...
Read more So, we'd really appreciate if you can supply the details we've requested a few days ago including your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can try and resolve it for you? Best Regards, The Dux TeamHello
There is no need for trouble shoot. I just don’t want to go through the dux hot water systems support line. DUX support told me that I have to get a plumber then call the support line. DUX will ...
Jen
- 2 reviews
Excellent
Replaced a Dux twenty-five year old unit - very happy- installation quick and professional. Was installed within 2 days. We would recommend this product and the Bunnings installation process to anyone.
Purchased in January 2021 at Bunnings Warehouse for $1,326.00.
1 comment
Dux C.Dux
Hi Jen,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business and we totally value you being our loyal customer and helping to share the word about us. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamFind out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
FabSydney, NSW
Great!
Replaced the tired hot water unit with the Prodigy 4, the install was quick and the hot water is perfect for our six adult family.Great value for money. Highly recomended.
Purchased in January 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Fab,
Thank you so much for your excellent review. We totally value you being our customer and helping to share the word about us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
Bruce MGreater Melbourne (Outer), VIC
Good product with fast, efficient & friendly service
This Dux Prodigy replaced a similar model, which worked efficiently & effectively for over 21 years, and we are hopeful of getting another 20+ years from this new & improved model. After comparing costs with other options, it also proved a great value for money option. We purchased it from Bunnings, and they also arranged installation & delivery for an all inclusive price. The installer arrived promptly and was very professional and courteous. Whilst early days still, it works very well.
Purchased in December 2020 at Bunnings Warehouse Retail Stores for $1,380.00.
1 comment
Dux C.Dux
Hi Bruce,
Thank you so much for your excellent review and for sharing such positive experience....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux TeamThe reviewer stated that an incentive was offered for this review
Nitin G.Greater Melbourne (Outer), VIC
Excellent Product and Service from DUX/Bunnings
I bought a property which came with Dux Proflow III and it was installed in the year 2003 and was running gracefully since then. After successful 18 years of service it retired and the decision was easy to replace it with the same Dux model but advanced one Prodigy 4. As expected, the delivery and installation service from Bunnings/Dux was prompt and so professionally completed that it deserves a 5 star rating.
Purchased in January 2021 at Bunnings Warehouse for $1,260.00.
1 comment
Dux C.Dux
Hi Nitin,
Reading your review made our day!...
Read more Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamHelen LiGreater Melbourne (Outer), VIC
Reliable Unit
We installed this unit one month ago, bought it from Bunnings and happy with it. The last unit is the same brand, which was there when we moved in. Its tank was leaking and it is up to 20 years since the year made. So we called for same unit as replacement.
Purchased in December 2020.
1 comment
Dux C.Dux
Hi Helen,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business. Our team is always here for you anytime. Cheers, The Dux TeamThe reviewer stated that an incentive was offered for this review
Mick Greater Melbourne (Outer), VIC
Great Australian made unit
Our old hot water unit decided to go on a one way holiday , so we when to Bunning to find a replacement unit , we decided on Dux because it was Australian made .
Had the unit now for about 3 week and with a family of 4 adults and an infant , we have had plenty of hot water and everyone is happy .
Purchased in December 2020 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Mick,
You're the best! ...
Read more Thank you again for sharing such a positive experience. It means a lot to us. Regards, The Dux TeamHock TohPerth, WA
Great product as usual.
We bought this unit from Bunnings and installed it last month, very happy with the product and the installation service by their contractor. Our old unit was also a DUX which last us 18 years, that's why we replaced it with the same brand without any doubt.
Purchased in December 2020 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Hock,
Thank you so much for your excellent review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux TeamThe reviewer stated that an incentive was offered for this review
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
VictorGreater Melbourne (Outer), VIC
- 3 reviews
- 4 likes
Dux The Perfect Hot Water Heater
1) Aussie Call Center best response ever from Susie
2) The replacement was organized for the following day (Fantastic)
3) The water heater is reliable never runs out of hot water
4) Storage water heaters don't need Electricity and you dont wait for hot water unlike the continuous flow
5) I went outside today and gave Dux water heater a hug
Purchased in December 2020 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Victor,
Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamIan S.Sydney Surrounds, NSW
Totally in a new world with this new hot water system.
With four people using the new hot water system no one has complained about not having a long hot shower or bath. Not one complaint about the temperature fluctuation.Thanks Dux.
Purchased in December 2020 at Bunnings Warehouse for $972.00.
1 comment
Dux C.Dux
Hi Ian,
Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
MICHAEL DENINGGreater Melbourne (Metropolitan), VIC
- 3 reviews
Great system perfect replacement for our old Prodigy 3
Great replacement hot water unit after our Prodigy 3 packed it in after 10 years Really happy with after sales service and the installation was without drama very Happy Customer and glad to be enjoying hot water again
Purchased in December 2020.
1 comment
Dux C.Dux
Hi Michael,
Thank you so much for your great review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Regards, The Dux TeamChris D.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Fails 1 month after warranty finishes and Dux could not care less
Hot water service decided to explode from the top 27 days past the "warranty" period. Contacted Dux thinking they might have some half decent customer service however found the lady on the phone basically telling me bad luck out of warranty nothing we can do. Quality service that your units aren't exactly cheap and yet just after warranty it fails!!!!
Purchased in October 2013.
12 comments
Dux C.Dux
HI Chris,
We would like to resolve this issue as soon as we can. ...
Read more So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Regards, The Dux TeamSent you the info but still haven’t heard anything back in more then 10 days now
Dux C.Dux
Hi Chris,
We have sent you an email (few days ago) asking for your contact details or asking you to contact us so we can work out a solution for you but haven't heard back....
Read more Could you please check so we can sort this out. Best Regards, The Dux TeamDevonSydney, NSW
Reliable and Trustworthy
Had an old Dux Proflo which lasted up to 20 years when it began leaking. Tried to search for a new unit as soon as possible and Dux was the only company that were easily accessible (alongside organised service through Bunnings), so it was decided to stick with the same brand.
The installation of the unit was quick and efficient. There are no regrets so far as everything works fine and it is quick and easy to get constant hot water. Great value and product, especially with the time and hassle saved by Bunnings organising installation for Dux products.
Purchased in October 2020 at Bunnings Warehouse for $878.00.
1 comment
Dux C.Dux
Hi Devon,
Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us....
Read more Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
ERaimondoGreater Melbourne (Metropolitan), VIC
Very reliable hot water heater
We replaced our Dux Proflo which we had for almost 20 years with a Prodigy 4, so far it’s been very good,4 Adults and we don’t run out of hot water.
In our experience Dux are a long lasting and reliable hot water heater.
Purchased in November 2020 at Bunnings Warehouse Online Store for $899.00.
1 comment
Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review....
Read more We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Regards, The Dux TeamFind out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
Lurch16Greater Melbourne (Outer), VIC
- 3 reviews
Replaced old Dux with new Dux
15yr old gas Dux 135L replaced with same. Old unit was leaking slowly but still functioning. Ordered through Bunny’s and their independent plumber and installed next day as arranged. In-store price of unit alone $854. Learned that the corrosion protecting anode could have been replaced at about 5 yrs. for longer life. Had no issues with old Dux which is why I chose Dux again. Aways had plenty of constant hot water and never had to have repairs or attention to the pilot light.
Purchased in November 2020 at Bunnings Warehouse Retail Stores for $1,240.00.
2 comments
Dux C.Dux
Hi there,
Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamJohn Freshney
Lurch16 is Product Review name
0402 400294...
Everything seems to be working as expected
No issues at this point in time; it is meeting my expectations based on older Dux heater. Trust it will give the same service as previous model which gave reliable service for many years.
Purchased in October 2020 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Marlene,
Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
kezzVictoria, 3028
- 32 reviews
- 12 likes
Great except for pilot light
This unit performs well, providing good hot water service to 4 adults. On the rare occasion that the water storage runs out it reheats reasonably quickly.
My one complaint is that the pilot light blows out frequently. To combat this we tape the door shut to prevent the wind disturbing it.
Compounding this the lighting unit has had to be replaced at least twice, and will probably be replaced a third time tomorrow. Although the first failure was covered by warranty, the second wasn't and we are averaging one replacement a year.
It's almost impossible to light the pilot manually. This is inconvenient and expensive and while the unit otherwise functions very well I wouldn't buy it again for this reason.
Purchased in June 2018.
1 comment
Dux C.Dux
Hi there,
We are sorry to hear about your experience and really hope we can resolve your issues....
Read more So we can understand the specific details can you please email through your full name, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Regards, The Dux Team- Prodigy 4 135ZB4N/135ZB4P (135L)
- Verified purchase
Excellent Product - Professional Installation
My old unit was a dux, it worked brilliantly for 20yrs! The new dux is also
- extremely efficient
- amazing value
- quiet
- provides constant hot water
The entire process from quote to installation was so professional and prompt.
Purchased in September 2020 at Bunnings Warehouse Retail Stores for $1,528.00.
1 comment
Dux C.Dux
Hi Elly,
Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us....
Read more Can you please email through your full name, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamHappy CustomerPerth, WA
- 2 reviews
Excellent Product / Quick Changeover
Excellent capacity for my household needs. The hot water comes through quickly with no wastage. The changeover from my 18 year old DUX Proflo was organised through Bunnings. Outstanding Service!
Purchased in September 2020 at Bunnings Warehouse for $1,562.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent review. We are incredibly grateful that you took time out to leave the review!!...
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamQuestions & Answers
Daniel G.asked
Hay my prodigy 4 is about 4 years old and has a couple of faults, in fact when I went to light it to night, something went wrong and a huge burst of flames got my face and burnt off some of my hair and half my beard. Has this ever happened before???? And should I replace or try repair it thanks. Dan. !!!!!
1 answer
Dux C.Dux
Hi Daniel,
We'd be happy to assist you with your question.
If you can email through your name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au it will be great.
Best Regards,
The Dux Team
Irena M.asked
My Dux 135 l works fine until you turn it to 5 or 6 then it turns itself off? Why?
3 answers
Dux C.Dux
Hi Irena,
We are genuinely sorry this happened.
We have received your email about this issue together with the product details and your details as well.
I believed one of our staff already contacted you and warranty job has been raised. Please do let us know via email to help@dux.com.au after the agent attended the site and when the job is complete.
Regards,
The Dux Team
Yes, it's been sorted now, thank you, great customer service :)
Dux C.Dux
Hi Irena,
Thanks for being patient to us and we're glad we were able to resolve the issue for you.
Best Regards,
The Dux Team
Claire S.asked
Our HWS has recently started making loud banging noises when HWS is being used in the house. It is not water hammer, is louder than the rumbling sound that can occur with gas systems due to sediment accumulation and the noise is definitely coming from the unit. The hot and cold water valves have been regularly released and the system was installed just under 3 years ago by our regular, professional plumber.
Having lived in a variety og homes with a variety of HWS, we have never experienced this before and can't accept that it is 'normal'.
Claire
1 answer
Dux C.Dux
Hi Claire,
We are genuinely sorry this happened and look forward to resolving with you.
So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
Details
Category | Gas Hot Water Storage Systems | Gas Hot Water Storage Systems | Gas Hot Water Storage Systems | Gas Hot Water Storage Systems |
---|---|---|---|---|
Release date | Apr 2008 | Apr 2008 | ||
Replaced by | Dux Prodigy 4 135ZB4N/135ZB4P (135L) |
Visit official website
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Dux C.Dux
Hi James,
We are genuinely sorry this happened and look forward to resolving with you....
Read more Our team would like to speak with you at your earliest convenience so we can get this sorted. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Best Regards, The Dux Team