As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Love my dux !!
Bought a new dux hot water system through bunnings to replace my 17yo system. They came to replace it in a timely manner considering i booked it on the weekend. Really happy with Dux service repair and great communication too throughout the period. Highly recommend their product line ! Loving my warm showers now :)
Purchased in June 2021 at Bunnings Warehouse.
First one lasted 17 years, replaced with same but more efficient version
Our house was built in 2003 and came with a Dux 135L 3 star hot water system. After 17 years it started leaking so replaced it with an identical but more efficient 4 star system last year in 2020. Was happy to go with a Dux again due to many years of uninterrupted service from the original system. Fast forward a year into 2021 and no issues with the new 4 star system. As a bonus, our gas usage has actually gone down over the last year.
Purchased in June 2020.
Dux hot water system
This hot water system is amazing. Ever since we have installed it at our property we have never run out of hot water. I love it. I highly recommend it.
Purchased in June 2021 for $1,443.00.
Very happy customer
Dux and Bunnings were Extremely helpful and arranged a Saturday installation. I replaced the old Dux with a bigger one, Happy knowing it will last for many years to come.
Purchased in May 2021 at Bunnings Warehouse Retail Stores.
Unlimited hot water
Bought the Dux Prodigy from Bunnings.The installer from Dux was very efficient cleaned up afterwards and I now have unlimited hot water .So nice bit bigger than my last system took away the old one also.Bunnings and Dux very easy to deal with and very knowledgeable. No problems at all with flowing hot water
Purchased in April 2021 for $900.00.
Hassle free installation, but...
Bought this unit to replace my old Dux water storage unit at Bunnings and had it installed a week later by Cavana Plumbing on 21 May. All good and hassle free. However, I had to chase up the certificate of compliance via Dux, then Bunnings. Why can't Cavana issue compliance certificate on the spot?
Purchased in May 2021.
This unit replaces previous Long lasting DUX. Larger unit to avoid Hot water Squabbles and I like continuous renewal so no waiting time. Cold to hot water change seems faster.
Purchased in May 2021 at Bunnings Warehouse Retail Stores for $1,477.00.
Great & reliable hot water unit
I bought this Dux hot water unit as replacement for my old one that kept going for years and years with no issues. My excellent experience with my previous Dux hot water unit was a major factor to buy this new unit. Not to forgot the affordability, friendly and fast customer service. 5 stars in every aspect.
Purchased in March 2021.
Pilot light goes out A LOT
Since moving into our new house in 2014, the pilot light on our hot water service goes out constantly for weeks at a time before coming right for a while. I have had to relight it 6 times in 3 days in this latest bout of malfunction. The Dux service people replaced the thermocouple (at our cost) in 2016 and while there was some temporary reprieve from the issue, it has returned periodically ever since. It is beyond frustrating, especially given the additional repair cost already incurred that never fixed it properly. I expect a hot water service to stay on !
Purchased in September 2014.
Replacement Hot Water System
The unit performs flawlessly within our household. The installation was on time and prompt and the unit worked perfectly from installation. It was competitively priced with similar dimensions to the unit it replaced.
Purchased in April 2021.
- Prodigy 4 135ZB4N/135ZB4P (135L)
Value for Money - Dux
We recently had a HWS broken after 10 years of service. I was looking for a gas unit and I saw there were quite a few that were in the market. I choose Dux because I know they are trustworthy, have great customer service, value for money, suited my pocket and the ease of going to our nearest Bunnings to pick this Unit up. Its a big plus.
I love the unit and I would highly recommend it.
Purchased in April 2021 at Bunnings Warehouse for $837.00.
Great product, Really Great Service
Our old HWS died and we ordered a replacement from Bunnings. We were then surprised when Dux contacted us to check the new one wasn't because we had issues with another Dux HWS they had installed the previous year. (A previous renovation meant we have 2 HWS units).
Both units are working well (which is why we went with Dux again the second time) - We even had the same installer!
Purchased in March 2021 at Bunnings Warehouse Retail Stores.
This is a great hot water unit.
It was installed well. The installer was friendly and helpful. They were on time and called before arriving. The hot water was wonderful and heated quickly. The unit was ver efficient.
Purchased in April 2021 for $1,500.00.
- Prodigy 4 135ZB4N/135ZB4P (135L)
Good product, good service
We have got it form Bunnings. Installation was very professional and very customer friendly with no surprise in quality or bottom line price
we have got hot water with no dramas so far even when 2 people take shower at the same time
Purchased in March 2021 at Bunnings Warehouse.
AM I HAPPY?
Question: AM I HAPPY?
Answer: VERY HAPPY!
I was amazed how professional, organised and swiftly everything was handled.
I phoned Bunning’s and the DUX customer service teams in the very early hours of the day when I discovered my old hot water unit had ceased. They arranged the delivery and installation of the DUX hot water unit with the plumber at an agreed time. I had a new DUX hot water system up and running in 24 hours.
Purchased in March 2021 at Bunnings Warehouse Online Store for $1,260.00.
Questions & Answers
Hay my prodigy 4 is about 4 years old and has a couple of faults, in fact when I went to light it to night, something went wrong and a huge burst of flames got my face and burnt off some of my hair and half my beard. Has this ever happened before???? And should I replace or try repair it thanks. Dan. !!!!!
We'd be happy to assist you with your question.
If you can email through your name, phone number, address where the unit is installed, model number and serial number of the unit to email@example.com it will be great.
The Dux Team
My Dux 135 l works fine until you turn it to 5 or 6 then it turns itself off? Why?
We are genuinely sorry this happened.
We have received your email about this issue together with the product details and your details as well.
I believed one of our staff already contacted you and warranty job has been raised. Please do let us know via email to firstname.lastname@example.org after the agent attended the site and when the job is complete.
The Dux Team
Yes, it's been sorted now, thank you, great customer service :)
Thanks for being patient to us and we're glad we were able to resolve the issue for you.
The Dux Team
Our HWS has recently started making loud banging noises when HWS is being used in the house. It is not water hammer, is louder than the rumbling sound that can occur with gas systems due to sediment accumulation and the noise is definitely coming from the unit. The hot and cold water valves have been regularly released and the system was installed just under 3 years ago by our regular, professional plumber.
Having lived in a variety og homes with a variety of HWS, we have never experienced this before and can't accept that it is 'normal'.
We are genuinely sorry this happened and look forward to resolving with you.
So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to email@example.com so we can call you back, talk through the issue and try and resolve it for you?
The Dux Team
Get an answer from our members and Dux representatives
|Category||Gas Hot Water Storage Systems||Gas Hot Water Storage Systems||Gas Hot Water Storage Systems||Gas Hot Water Storage Systems|
|Release date||Apr 2008||Apr 2008|
|Replaced by||Dux Prodigy 4 135ZB4N/135ZB4P (135L)|
Other Gas Hot Water Storage Systems
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