we installed this unit for a few months now, bought it from Bunnings very happy with it, hot water is running steady hot and strong, the old unit was also a DUX which last me almost 20 years that why we replaced with the same brand.
I am quite happy with the unit
The water was hot from the beginning. There has not been any leakage at all. The unit has also met my requirements well even when l have had visitors stay over for a couple of nights. That has been one visitor.
Very good unit.The water is much hotter than berfore
We installed a prodigy 4 from Bunnings after our old unit broke down and was leaking water on a Monday,by Wednesday we had it up and running .
From the time we placed our order in Bunnings to the time of installation it was excellent.they came to installed the unit at the arranged time .We were well looked after.Our hot water is much hotter than before.We have the unit 6 months now,really good.
Purchased in October 2018 for $1,500.00.
Great Hot Water System
Bought the Dux Hot Water System from Bunnings to replace our old one and had a smooth and fast installment. We we're using our hot water in no time. It's been installed for a couple of months already and haven't had any problems with it running out. We have a family of 6 and it's just great for us. Would recommend it!
Great product great price great service
Replaced our 14 year old Dux with Prodigy 4 as the new unit was the same size installation was easy plumber was on site only 30 minutes . The unit serves our household of 3 adults and a 3 year old with ease.We used Bunnings with buy / install deal , and nothing could be easier, installer was great and the change over was done in 3 days (old unit was still working) We have never run out of hot water and have no problems if other taps in house are used when showering.The unit has now been working for over 12 month without any problems, hope it lasts as long as the last one.
Excellent hot water service
We dealt with a very efficient and kind installer who was also very honest. The hot water is exactly what we needed. I have a 1 year old boy so having hot water at my fingertips is a must and Dux delivered. Perfect. Thanks Dux.
Our hot water service died unexpectedly in the middle of the night after around 12yrs of moderate usage. I needed the service to be replaced ASAP but that wasn't possible as it was Friday morning.
I went through Bunnings and was able to order the DUX Prodigy 4 hot water unit direct from them with same day installation by a local plumber, and was able to pay for it over the phone, cheaper than anywhere else. Free delivery of the unit too. I had to wait until Monday for the delivery and installation but it all went ahead, hiccup free. Great service and excellent product.
Value for money.
Dux Prodigy is a value for money. My previuos hot water was Prodigy 3 and it was very efficient and last longer for value. This is the reason I have taken the same product but a better performance, which is the next generation Prodigy 4. I am very happy with it and would recommend it to others and family.
Our 11 year old system died and Dux was able to organise a replacement and install on a Saturday. Good price and product, everything is working perfectly. I’m very happy and would recommend Dux to family and friends
Purchased in March 2019 for $1,403.00.
We needed a new unit for our rental property. This product ticked all the boxes, great price, great service, great unit. Positive feedback from out tenant. We would definitely buy again.
Purchased in September 2018.
Great like-for-like replacement
We needed to replace our 16 year old Dux Prodigy 3 in a hurry (big puddle on the ground under the unit) so I went to the local Bunnings at 7am on a Friday morning and had a new Prodigy 4 supplied and fitted by 1.45pm the same day. Can’t get much better than that! Everything appears to working perfectly so far. I looked into swapping over to a continuous hot water system but we would have had issues with the size of our gas supply pipe (too small) and lack of nearby electrical outlet. In the end we stuck with what we had and couldn’t be happier.
Hot Water Replacement
Our new Dux hot water system was installed in December & from the moment it was installed, I’ve been so happy with it. The Install went smooth & the installer was on time & very polite
Hot water replacement
Installation was quick and easy!
Hot water is HOT and is enough for a family of 5...
We were quoted $3100 by another plumber... instead we paid $1300... very very happy customers!!
Purchased in January 2019.
Great unit works well and water temperature is great no complicated about this product l would fully recommend to all my friends if any one to buy a new hot water system buy this product go to burnings they are good price and will arrange delivery and installation and take old system away
Very happy with our water heating system
We had a Dux unit for over 10 years, I think about 13-14 years. We never had a problem with it and when he had to replace it we got the same Dux water heating system in an updated version. Very happy with our hot water heating system for the moment and I hope we will in the future too.
I would not buy A dux ever again and have advised everyone I know how poor these are and when it comes to after sale service don't bother cause they are not interested. Stay away from DUX it lasted 1 year and it has had problems ever since pay a bit extra and get a Rinnai.
Luke warm water
units was installed 2 years 4 months ago, so it is out of warranty.Gas keeps going out having to relight approx 2-3 times per day. It replaced an 18yo dux system that never gave any issues but packed it in finally. Replaced with the 135l prodigy system. Gas goes out all the time and their service agent tells me these systems are very poor quality. Another agent tells me he can modify to give no issues so I'm going with that option to save $2460 (modify is $90 + call out)
Dux 170ZN Gas Water Heater
Coming into winter and no hot water
I would expect that a major item like a gas hot water heater would last longer than 5 years
Water is leaking everywhere and internal corrosion is evident at base
Not a good product made evident now by reading reviews
When you specialize in gas water heaters this is very disappointing from DUX
Crack in the tank within 4 years
We had the Dux Prodigy 4 for 4 years before the tank started to leak. Contacted Dux who organised a plumber from Cavana Hot Water systems to inspect.
The plumber who attended said the tanks split at the bottom joint and it is a common manufacturing issue.
Dux organised a warranty replacement but I had to pay for the install which was around $800 which I felt was very expensive.
Retrospectively, I could have spent an extra $200 and purchased a brand new unit from another manufacturer with a full warranty. Lesson learnt I guess!
My experience, with customer service teams of Dux and Cavana, was terrible.
Keep away from them, if you can. Poor product quality + Poor customer service
Not working properly since installed.
I rent this house for 10 years now and never had problems with the gas heater till last April when it decided to die and the real state was very quick to fix the problem and send the following day a plumber to install a new system. from the beginning I got only warm to mild hot water but I thought give it a time is new but after 3 months looks like the burner turns on only once a day imagine with 4 children and 2 adults I need more than that, the plumber came and checked the installation and everything looks ok, I took a shower to show him that the burner didn't turn on and he certified that, he called DUX and their reply was that if they send someone and can't find anything wrong (that of course they won't) they would charge 200 dollars. I'm not sure how someone could be still doing bussines with this kind of products and reviews. Now I have to wait to see if the owner wants to spend the 200 dollars or wait for the summer to get the next shower.
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