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As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux Prodigy 4
135ZB4N/135ZB4P (135L), 170ZB4N/170ZB4P (170L), 135ZL, etc... (See All)Pros
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just replaced our old unit of 16 years which was a dux with another. Service was quick and seamless. Unit working beautifully. Love it and hope it lasts as long as the previous one.
Purchased for $1,350.
- Build Quality
- Value for Money
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Working well, however arrived with peeling paint on the front
Works well enough, had it for a couple months now replacing my old Dux System
However small flakes of paint were noticeably peeling off the front of the unit, even though it was only just installed
Purchased in at Bunnings Warehouse for $933.
- Build Quality
- Value for Money
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Hi Steve,
Thank you so much for your great review....
Read more We totally value you being our loyal customer and helping to share the word about us. Could you please send an email at help@dux.com.au the picture of the small flakes of paint that's peeling off so as your complete name, model number, serial number, best contact number and address where the unit is installed so we can call you back, check and sort this out for you? Best Regards, The Dux Team
Had never ending trouble free hot water for 22 years until it died. Have replaced with the same unit. Hoping to get another 22 years. Replaced the old unit with new one within 24 hours.
Purchased in at Bunnings Warehouse for $1,400.
- Build Quality
- Value for Money
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Hi Ewen,
Thank you so much for your excellent and honest review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux Team
replaced my faulty rheem one with this dux model from bunnings. installation was very smooth and the system is also working perfect for over 2 months now. thermostat is set to 6 and still hot water flowing timely which is way better than previous one.
Pilot indicator is missing which would be a good plus though.
Purchased in at Bunnings Warehouse for $1,270.
- Build Quality
- Value for Money
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Hi Abdul,
We're so happy to hear that from you. Thank you again for sharing such a positive experience....
Read more Our team is always here for you anytime. Cheers, The Dux TeamThe reviewer stated that an incentive was offered for this review
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
non stop hot water with 4 adults having long showers and never runs out of hot water like our previous units, seems to be more power efficient than others we have had. Have recommended this unit to all our friends and family.
Purchased at Bunnings Warehouse Online Store for $1,400.
- Build Quality
- Value for Money
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Hi Dale,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us....
Read more Best Regards, The Dux Team
Bought and installed by Bunnings all done over the phone in 2 days.
Was bought to replace an old 15 year old Dux where pilot light keeps going out. Hoping this will one will last just as long.
Only thing that the installer didn't do was release the relief valve as it was making scary sounds when I turned on the hot water tap, but called him and talked me through on how to release the relief valve.
So far, it's ok.
Purchased in at Bunnings Warehouse for $1,123.
- Cleaning & Maintenance
- Noise Level
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Hi there,
Thank you so much for your honest and excellent review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux Team
So far excellent product. I would definitely recommend everyone to use this Dux hot water cylinder .This product is simply great Australian brand . Support Aussie brand . 5 Star product . Installation is very reasonable price . I almost save $1500 by using this product.
Purchased in for $935.
- Build Quality
- Value for Money
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Hi there,
We're so happy to hear that from you. ...
Read more Thank you so much for taking time to share your positive feedback. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamRelated Articles
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Finally replaced 20 year old Dux hot water service with another Dux. The previous one still worked but was on the way out.
No issues with this new unit thus far. It works well, is quiet, and delivers enough hot water that I've not had to worry about it running out. Hope to have 20 years of service out of this one too.
Regarding the ordering process, I gave Bunnings a call and it was arranged quickly and easily. Had some reservations about the plumber they contract the job out to as I have no control over who they choose but the plumber that performed the swap over was great.
Overall very happy with the outcome.
Purchased in at Bunnings Warehouse.
- Value for Money
- Noise Level
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Hi there,
You're the best! Thank you again for sharing such a positive experience....
Read more We totally value you being our loyal customer and helping to share the word about us. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux Team
It is the first time that I am using Dux product. Delivery and installation was done with great professionalism the very next day. So far we are happy with the product which suit well our usage. Great hot water system running fine and hopefully it goes on smoothly for years.
Purchased in at Bunnings Warehouse.
- Build Quality
- Value for Money
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Hi Malit,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamFind out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
I ordered the product from Bunnings with reasonable price. Bunnings coordinated the product installation date for me. The installer did fast, clean and good installation work. The water temperature of the product is very stable. The product is running so smooth and so far so good.
- Smells of GasNo
Hi Tsan,
We're so happy to hear that from you. ...
Read more Thank you so much for taking time to share your positive feedback. Please email us at help@dux.com.au if we can be of help in the future. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
- 10 reviews
- 1 like
- Prodigy 4 170ZB4N/170ZB4P (170L)
- Verified
Ordered due to good reviews on this site. So far works fine, water already hot enough at close to setting 4 on the dial.
Our last heater, a Rheem 170L, lasted from Feb 1998 to Apr 2022(!!) before it failed & started leaking recently from the top. Probably because I leave the gas level warm not hot, most of the time, producing less pressure on the tank & relief valve. I was considering a Rheem 4 or 5 star replacement, but read reviews that the flame would go out randomly for some reviewers so a bit hesitant.
After hearing good reviews about this model on this site & advice from another hot water installer (who said Prodigy 4 is more efficient than Rheem 4 St...
Read morear), I rang Bunnings Artarmon who said come see, touch & feel the heaters for yourself, and speak to a plumber that should be there. I went to that Bunnings, there were only 135L ones in a box, can't touch or feel any hot water systems. And no plumber present at that time of the day. But the total price quoted at special orders desk was good. And price for installing a tempering valve is $165 through Bunnings but most other installers charge $185. Ordered that day (Wednesday) for Friday installation. 11am Friday, no call from any plumber. Rang Bunnings, special orders desk staffer (same guy that processed my oder on Wednesday) said he will ring a plumber to follow up (did he even engage a plumber before I had to call on Friday?) but he added that I won't get it installed till next week. I felt pretty disappointed that my family would have no hot water for a few days. On Saturday Bunnings did call to ask if the installation occurred. I had some technical questions (see next paragraph) & also asked if another plumber can instal for me earlier, but they said call Dux direct about it & gave me a number. But when I called, the office had closed. I heard from other plumbers that I should get RMC brand tempering valve not AVG or Tomson. However the Dux Connect choice of plumber, Parramatta Hot Water, who called me shortly after I spoke to Bunnings, told me they would only guarantee an AVG brand tempering valve as they had problems like 5 day delays claiming RMC valves whereas AVG was fast to get replacements. So I had no real choice. Also they said install won't be till Wednesday. Great. Cold showers for almost a week! Other hot water installers said they would be able to install next day, I thought Bunnings would match that but sadly it wasn't as fast for me as some of the reviews on this site reported. On Tuesday morning I got a call from Bunnings & the guy following me up said he had a Dux as well with AVG tempering valve which failed after 3 years & he had to pay for a replacement one. I told him I wonder if these are chosen to make money for the plumbers given the short life span/bad quality which he said maybe I have a point! He offered to call Dux & get back to me the next day. But Dux opens at 9am so if the plumber comes before that time to install (which they did!), I am stuck with them.Purchased in at Bunnings Warehouse Retail Stores for $1,422.
- Value for Money
- Noise Level
- Smells of GasNo
Hi there,
We do appreciate your detailed and great feedback to us. Do know that we totally value you as our customer. ...
Read more Our team is always here for you anytime. Please email us at help@dux.com.au if we can help for you in the future. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
Great hot water system great pressure and very reliable so far the only thing that has happened was the pilot went out and for some strange reason we couldn’t relight it Dux sent a plumber out and he relit it with no issues our last Dux lasted for 20years
Purchased in at Bunnings Warehouse for $1,300.
- Value for Money
- Household Size 2 person(s)
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Hi there,
Thank you so much for your great review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamHi there,
Thank you so much for your great review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
- 2 reviews
- Prodigy 4 135ZB4N/135ZB4P (135L)
- Verified
Reliable and sturdy, Installation organised promptly!
My previous Dux Solar backup system failed after 12 years of good service so organised a replacement by contacting Dux directly. The system was supplied by Bunnings and installation was quick and professional. Very satisfied with the performance so far!
Purchased in .
- Build Quality
- Value for Money
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Hi Ali,
We're so happy to hear that from you. ...
Read more Thank you so much for taking time to share your positive feedback and for being our loyal customer. Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
- 2 reviews
I have family of five with high demands for hot water with before/after work and sports. The previous unit lasted for over twenty years so I went back to the same reliable unit.
Purchased in .
- Build Quality
- Value for Money
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Hi Andrew,
Thank you so much for your detailed excellent review....
Read more We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at help@dux.com.au if we can be of help in the future. Cheers, The Dux Team
Highly recommend the Dux hot water unit. Researched the unit for value , efficiency and installation before we purchased the unit. The whole process was a simple phone call to Bunnings , then I was contacted by the installer who attended promptly. They installed the unit and removed the old unit. Left everything neat , tidy and gates locked behind them. Lovely hot water without any issues. Highly recommend .
Purchased in at Bunnings Warehouse for $1,114.
- Build Quality
- Value for Money
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Hi Mary,
We are so happy to hear that from you. Rest assured that we are always here for you anytime....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux TeamThe reviewer stated that an incentive was offered for this review
Questions & Answers
what material is the cylinder made of?
Hi John,
Thanks for your question....
Read more The inner cylinder is made of mild steel, with a Vitreous enamel lining, similar to a bathtub. Cheers, The Dux Team
My Prodigy 4 gas water heater is about 15 months old. Few weeks ago I noticed each time I open or close water tap a loud bang coming out from the heater. Definitely it is coming out from the heater and not from water pipe. Is the banging indicate any fault within the heater? Will hammer silencer installed outside the heater solve the problem or the heater should be inspect by a technician?
The model number is 135ZB4N.
I will appreciate your advise.
Kind regards Andrew
Hi Andrew,
We would like to resolve this issue as soon as we can. ...
Read more So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Regards, The Dux Team
Hi Did Team. Thank you for your prompt response.
My name is Andrew Wilczynski
Products review name Andrew W....
Hay my prodigy 4 is about 4 years old and has a couple of faults, in fact when I went to light it to night, something went wrong and a huge burst of flames got my face and burnt off some of my hair and half my beard. Has this ever happened before???? And should I replace or try repair it thanks. Dan. !!!!!
Hi Daniel,
We'd be happy to assist you with your question....
Read more If you can email through your name, phone number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au it will be great. Best Regards, The Dux TeamGet an answer from our members and Dux representatives
Details
Features:
- The Dux Prodigy 4 is a gas hot water storage system with an energy efficiency rating of 4.2 stars or higher, depending on how it’s used.
- It has an identical footprint to the previous 3-star models, letting you easily upgrade to this more efficient model.
- No power point is required for the Prodigy 4, which means that you’ll still get hot water even without power.
- The gas storage system has new burner technology that means faster recovery rates, so you get more hot water when you need it.
- You can buy this product in either 135L (suitable for 3 to 6 people) or a 170L capacity (suitable for 4 to 7 people).
- The tank has a 7-year warranty.
Points of praise:
- Most reviewers found that the Dux Prodigy 4 was extremely reliable, saying that their hot water was steady and strong, and always available when they needed it.
- Reviewers also appreciated how simple the installation process was. According to them, both the delivery and installation of the new system went smoothly and was done quickly.
- According to reviewers, this unit is very energy efficient.
The Dux Prodigy 4 has received rave reviews, so it’s no surprise to us that it’s taken out a 2022 ProductReview.com.au Award in the Gas Hot Water Storage Systems category. Top points were awarded to the unit for its temperature consistency and quick heating speed.
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| Category | Gas Hot Water Storage Systems | Gas Hot Water Storage Systems | Gas Hot Water Storage Systems | Gas Hot Water Storage Systems |
| Release date | ||||
| Replaced by | Dux Prodigy 4 135ZB4N/135ZB4P (135L) |
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Hi Angela,
Thank you so much for your excellent detailed review. We totally value you being our loyal customer and helping to share the word about us....
Read more Can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au to arrange a special thank you. Regards, The Dux Team