Dyson DC16 Questions & Answers

battery

Hi there Matt, this machine is now a legacy model and the spare parts are no longer available. Feel free to reach out to our experts to discuss your options, our contact details are listed here: external link 

This machine, having being launched over a decade ago is a retired model for Dyson and while we'll be more than happy to help with troubleshooting the issue, we're afraid we've permanently exhausted our stock of spare parts - so if parts are required, this may not be something that can be solved.

We'd encourage you to email us at auaskdyson@dyson.com with a detailed description of the issue, the serial number and your contact information and we'll see what options we can offer.

Hi there, Thank you for your query. I am sorry to hear your DC16 has three flashing lights and isn't working. So we can best assist, we would kindly ask for you to forward your details to auaskdyson@dyson.com and our Dyson Experts will be in touch.

We look forward to hearing from you.

Best wishes,

Shan

Hi Briand, This is a weird one; my old Dyson has never done anything like that before (I bought it way back in 2009). I would suggest you clean the battery contacts thoroughly, if that doesnt work, try dissasembling and reassembling the machine and see what happens then. If the problem still occurs, I would contact Dyson's service dept. I've found them to be very helpful.

Hi David, I am sorry to hear you are having trouble with charging your DC16. So we can further assist, I would encourage you to email our Dyson Experts via askdyson@dyson.com.au, and we will be in touch as soon as possible.

Best wishes,

Shan

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David, I'd check/clean battery & charger contacts first. If this doesn't work, I'd suspect the battery, especially if it is getting old. I haven't experienced this problem with my DC16, but I did have to change a battery under warranty a few years ago. Dyson were very helpful when I contacted them, and actually informed me the battery was under warranty and sent me another one very promptly. If this doesn't work, I would contact Dyson's service dept for assistance.

Hi Judy, Thanks for your question. Apologies for any disappointment, however as the DC16 is a retired machine, we no longer have stock of the chargers or other parts for it. Please email us at askdyson@dyson.com.au along with your machine's serial number and your contact details, and we will let you know if there are any alternative options or special offers available for you.

Best wishes,

Mira

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I have the same problem with mine, and Dyson have offered me a 25% discount on a new unit, which is still well over $200! Being an electronics technician, I decided to open the plug pack and found a shorted transistor and blown fuse. Replacing these has fixed the charger. Perhaps a local tech may have the motivation to have a look at it for you. The parts cost me less than $4.00! It is ridiculous that these things are sealed and therefore made to be virtually unrepairable. I used a small Dremel saw to carefully cut the plug pack open along the glue line. Certainly DO NOT attempt this unless you are qualified, as the voltages are dangerous!

Cheers.

Sorry, no answer to that.

Hi Quang, Thanks for your question. The DC16 pre-filter is a specific shape & design created especially for this product which is now obsolete and unavailable. Our other handheld models filters are now located in another component of the machine, in the top of the cyclone shroud, and are a conical shape which will not fit a DC16. We are sorry for any disappointment this may cause.

Best wishes, Taryn

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Just measured voltage (with no load) on my dc16 original charger and it was 27.7V. What I don't know if the charger has any "smart" logic built into it ie to manipulate voltage levels for different charging stages.

With mine my daughter had the same one...I tried her battery and charger still the same with mine it's the machine without a doubt...Dyson used to be excellent now their just hit and miss and the company is full of excuses when approached by customers...you only have to read the forums.

Hi Mary, Thank you for your question. We are sorry to hear that you are having an issue with your DC16. It is difficult to know which part is causing the problem with the information provided. We would recommend to contact our help line on 1800 239 766 with your machine handy. Also just to let you know for owners of your model of machine you are eligible to receive a special trade up offer please let us know if this is of interest.

Best wishes,

Samuel

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I find it interesting that your recommendation on every question is to contact your help line. This is the response I got, so I did contact the help line. The "solution" given to me is to buy a newer model at a 30% discount. The power supply for the charger has failed, so I'm supposed to throw away a $500.00 unit and buy another. A replacement power supply should cost around $20.00 to $50.00. I was born at night, guys, but NOT last night. Dyson has remarkable ideas for moving air around. It's a shame he can't be bothered to ensure manufacturing is at least average, instead of totally hopeless. You've lost another customer, guys, and I hope enough people see the light and stay far away from Dyson products.

Cec Carpenter. cec@clearwater.com.au. Phone o427 555 117

I havent seen the 58 so I cant give you a definitive answer, sorry.

Hi Pep, Thank you for your question. If you are referring to the Cordless Tool Kit: external link  then yes this is compatible with both the DC16 and the DC58. Best wishes, Samuel external link 

Hi Vince, I'm sorry to hear you are having trouble with your machine. While we are aware there are numerous reviews citing the battery at fault, our helpline system monitors all faults reported and this has not been found to be a common problem. For further assistance please email askdyson@dyson.com.au and we will be in touch.

Best wishes,

Shan

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This is best answered by looking at the earlier post from Marc38 who said that he had fitted a replacement battery, but it made no difference. The sort of performance that you get is pretty well the same as I get. Next to useless performance.

I must say I am surprised at all the problems people have had, we have had a DC16 for nearly 6 years and I have just replaced the battery for the first time. Only other problem was the power supply failed after 3 years but with the 5 year warranty Dyson replaced it very quickly by mail.

I bought my DC16 in 2007 and it worked tirelessly without fault until 2012. The symptoms then were similar to yours. A call to Dyson identified it as a fault battery and they offered to send out a replacement free of charge (mine was out of warranty). It then worked fine for another 1.5 years until earlier this year. Symptoms this time were flashing lights during charging but no lights on trigger and no motor activity. Dyson identified this as a faulty head unit which would cost around AUD130. Alternatively they offered a discount off the RRP of a new model.

Mine was doing the same and it turned out to be the charger.