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EC Credit Control

EC Credit Control

2.9 from 22 reviews

Reviews

2.9

22 reviews
5
(9)
4
(1)
3
(1)
2
(0)
1
(11)
  • Transparency
    2.8 (10)
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Fel

FelSydney, NSW

no due diligence

published

EC NZ Aus Credit control have no quality control in accepting claims from parties.
They seem unable to understand - under the Consumer Guarantees Act that parties have to be happy with the service or the goods.

Transparency

Good Service, prompt replies

published

I have found them to be factual and informative. I have a good relationship with my account manager . Piece of mind going forward in a business world that is constantly changing

Transparency

Great service gave me peice of mind

published

These guys wrote a great set of terms and conditions explained all the benefits of how to use them to improve our cash flow and even recovered an old debt.

Transparency
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Tamara

TamaraSydney, NSW

  • 2 reviews

If I could give 0 stars I would

published

This company has been the most incompetent and disgracefully unorganised and rude company I have ever dealt with in my life. Emails were not responded to, phone calls kept transferring me to every Tom dick and Harry and never being able to discuss my issue then when being put through to someone was spoken to very rudely, with the person raising there voice, not allowing me to speak and in the end hanging up on me.

Transparency

Mis managed non resolved.

published

We cancelled prior to the cooling off period. The original conversion stated that no works by ecc was going to commence prior to the first payment. Since ecc seems to be able to breach their own contract, by writing contract prior to first payment, that is their own issues. I shall not be responsible for any losses sustained by ecc undertaking the potential works prior to payment. Any further correspondence by ecc shall be viewed as harassment.

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Kerri

KerriGreater Melbourne (Metropolitan), VIC

It's a difficult job

published

This past 18 months I've used EC Credit Control to collect some bad debts and got useful mixed results.
Of the 6 outstanding debts EC acheived 3 1/2 results. 2 were full payment even though one was over 2 years old. 1 was 3 months old. 1 was a partially paid (1 was out of business) 1 was not worth pursuing as the debtor was a habitual non payer.
To be reasonable I didn't bother with proper effective terms & conditions. I now have EC Terms in place and no issues so far. Thanks EC for all your advice

Transparency

This company has saved me a lot of money

published

Found EC Credit Control brilliant in helping set up all my Terms & Conditions for my Business, lost a fair bit of money in the past, but after 18mths since implementing T&Cs had 2 bad payers & EC chased them both up, one paid straight away, other is paying it off on payment plan, also I wasn't aware of PPSR until I had a visit from EC, now all my regular clients are set up on this, all done very easy by EC, thanks EC couldn't be happier.

Transparency
James

JamesSydney Surrounds, NSW

Very efficient & effective

published

Terms of trade saved my business and has helped collect invoices at no cost to my company. They offer a lot of serviced but terms of trade are a no brainer

Sarah

SarahGreater Melbourne (Inner), VIC

Happy business owner

published

Really happy with the service received and value for money. Builders have hit me hard with liquidations this year and EC were so good with educating me on how I can try protect my business from further cash write offs. They also helped me implement new processes and paperwork into the business that has received great feedback from my clients.

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Michael Mcdonald

Michael McdonaldQueensland

  • 2 reviews
  • 1 like

Terrible experience

published

Got caught up signing up to these guys got told one price then they charge more than they have said ,did not get told there was only a two day cooling of period after calling them I get told if i cancel I will be charged half the fee $2500 dollars for nothing ,no help from them at all ,new business not even trading yet and they screw you to the floor only one star as couldn’t find none would never recommend them please check your paperwork before you sign anything with them

Transparency
Daphne

Daphne

  • 3 reviews
  • 5 likes

FURIOUS !!! DO NOT USE THESE people they are dishonest !!! read this review

published
Transparency
Frazer

FrazerSouth East Queensland, QLD

Excellent Service!

published

I have been talking about having legitimate terms of trade completed for quite a while. I finally bit the bullet and Kay has made the process quick, simple and easy. I was very happy with the price and could not recommend Kay and the team at EC Credit Control any higher.

Norelle

NorelleSouth East Queensland, QLD

Persistence Pays!

published

I had my terms of trade complete quite a while ago but never got around to sending them out. Due to reminders from the wonderful Kay and with her help, going above and beyond, they've finally been sent out to clients.

Jill

JillBrisbane

EC Credit - Great Service

published

Fantastic Service

published

EC Credit Control approached us to discuss how we extend credit to our customers, we met with David and he confirmed what we had always known but never acted on, that our Terms and conditions were not sufficient. David helped us implement a raft of practical changes that have really improved how quickly we get paid and its even empowered us when dealing with disputes.

Debt Consolidation Services

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Joanne

JoanneMid North Coast, NSW

  • 2 reviews
  • 5 likes

EC Credit control disgraceful company

published
David W

David WNewcastle, NSW

  • 3 reviews
  • 3 likes

Unprofessional organisation

published

No idea on service

published

I have never written a review in my life but for this I had too!
Don't waste your time, far more better companies that are worth investing time with. I was mislead and requested a meeting in which the SALES lad who signed me up came in and black and white fluffed around why we were being charged for an unsettled client matter. The accounts and sales team are detached and have no idea on client value. This is a money train and you won't make money from the credit service as they have charges that aren't clear and the sales team don't even understand them.

olya

olyamelbourne

  • 12 reviews
  • 6 likes

Verbally abused me and threatened me

published

Im a person who has dissability. I get dissability pension and a single mum of three. Today they threatened and verbally abused me. I was shocked and had to go to hospital with heart condition

Posso

PossoAU

  • 3 reviews
  • 5 likes

Rude, Arrogant

published

Save your money, do not buy into this service, I wasted every cent I spent on this so called service, [name removed] very rude and up him self. Would not recommend them.

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Questions & Answers

Michael Mcdonald

Michael Mcdonaldasked

As anyone successfuly cancelled a contract with ec or sought legal advice into cancelling there unfair contract 2 days to get it reviewed I think is totally wrong and didn’t even get told there was a time frame got told one price now they are charging more

2 answers
Daphne
Daphne

Hi Michael, the best way to do it is if they are direct debiting you account; go to the bank and cancel the direct debit. Put the cancellation request in writing via email-All contracts have a minimum of a 14 day cooling off period.
https://www.accc.gov.au/consumers/contracts-agreements/entering-into-a-contract
.

Thank you so much

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