EC Credit Control

Beware!!! – I wish I read these reviews before engaging them. I was assured that their commission would be charged to the client that owed me money. Once they failed to get the full amount from the client they started chasing me for their commission despite me explaining that the matter is with the disputes tribunal. Use another company or go straight to the disputes tribunal. You don't need them. Beware, beware, beware. I couldn't review them on Google.

Would give zero stars if I could – We've been members for years and this is the first time I've had to use them. They basically forwarded my emails, the client disputed amounts so they told me it wasn't worth them chasing. When I finally got a small payment, by chasing it myself, they then wanted a third of it, so not only was I out of pocket from intially receiving a reduced payment, I then had to give some to them. Would never recommend.

Look elsewhere if you want action! – These guys are very slow to do anything and we have had to chase them several times. For an updated generic Terms & Conditions they were trying to charge me over $2000! Just to pop our name into a template? Last debt they actually managed to collect they wouldn't pay us the last amount and made excuses why yet the previous couple they did. … Read more

Their success rate, if we push them , is less than 50%. No communication unless they want more money off us! I here doing this review because I'm looking for a company that actually debt collects for a living. These guys just charge the client's fees to survive. I'll give them 1 star because that's the lowest available rating.

Very professional and precise – I dealt with Neil Prosser all the way from start to finish and he exceeded my expectations as my situation was a new business start up. I received all the relevant documents necessary for my business which covers a whole range of things I was after. He’s very knowledgeable. I have gained a friend in Neil in the process and he uses my business also. Show reply

Brilliant Credit Management Company – found EC Credit Control the right Co for our business, Neil Prosser in particular was extremely helpful & very knowledgeable on many aspects of the law going over this in simplistic terms for us, in particular the PPSA, feel so much more confident now dealing with our clients, highly recommended A+ Show reply

Great company that understands your business needs and the legalities in running your business – EC Have gone far and beyond in making sure that we are compliant in all legislation laws that businesses need to compliant with , it gives our business the peace of mind we need. Show reply

Dishonest – This company is a total ripoff, they shouldn’t be in business. They [Content Removed] my company making promises about their ppsr products which simply were inappropriate for our needs. When my accountant attempted to discuss this with one of their revolving door of account managers they simply made all kinds of excuses ducking and weaving refusing to offer any refund. Avoid this business!!.

Buyer beware – The area managers that come and see you are encouraged to sell their products much higher then their minimum price . The salesmen are on commission so they will sus you out to see how much they can get out of you . For example they will sell one business a set of terms for $2500 and another business the same product for $6000 plus . They are… Read more

typical salesmen who are just out for your money , after they get your money you will never see them again . Overpriced , uncaring .pressure selling . Please don't let them talk you into anything .

SCAMMERS – Do not use. They closed the matter and pretty much palmed me off to lawyers. I rang the build who owned me mint 3 times a day for 2 months. Builder finally paid and EC credit control want the commission for the work I did. Absolute scammers.

Impressive service – I required some terms and conditions for my small business start up and was lucky enough to be put onto a gentleman by the name of Neil Prosser via my accountant. Going into the meeting I really had no idea how it all worked but Neil made my experience a great one and explained the processes thoroughly. Neil is very knowledgeable which made me… Read more ·  1

confident knowing I had someone who really cared about what I was trying to achieve with my business. He is very polite and professional I look forward to working with the team again and I will definitely recommend Neil and his team to friends and family in future.

Waste of money in own building game better to use NCAT. ECC do nothing to assist. Their wording is useless on paper – An Expensive credit chasing service not required for normal license requirements in building game NCAT or small court option better value outcome and Costs less - self representation only option in NCAT and this service no good when poor clients chooses ncat Show details

Great piece of mind – Have had a good experience in recently updating our Terms of Trade and Privacy Policy. The subject is complex and not easy to navigate however our Area Manager was able to guide us through.

Sewerage have more morals then this lot – Well where can I start mmm, well always 2 sides to all stories but this [Content Removed] just don't have MORALS. Reading other reviews looks like the are just what I thought [Content Removed] and vile humans, these people I hope they believe in K A R M A as its coming for them the bunch of unprofessional [Content Removed]. Can't wait for my Lawyer's take them to the cleaners.

Avoid – EC credit control has failed to get us money from a client who we managed to get money from directly , they then asked for their share of the money even though they have not done anything , after we refused to pay , they deducted the commission from a different client's account without our permission and refused to pay us back. So far , EC credit control has failed in getting the money from most of the clients , I dont recommend

Shocking Service – Shocking service, wanted to charge me without me even signing up and threatening to send it to their collections department... I hadn't received any product or service from this company.

Absolute Fail – EC Credit Control did not include a clause in our terms that we specifically asked for. They then also did not lodge the PPSR for us because the clause was missing. We only found out when the company was liquidated. No apology, no accountability. We do not recommend at all.

no due diligence – EC NZ Aus Credit control have no quality control in accepting claims from parties. They seem unable to understand - under the Consumer Guarantees Act that parties have to be happy with the service or the goods.

Good Service, prompt replies – I have found them to be factual and informative. I have a good relationship with my account manager . Piece of mind going forward in a business world that is constantly changing

Great service gave me peice of mind – These guys wrote a great set of terms and conditions explained all the benefits of how to use them to improve our cash flow and even recovered an old debt.

If I could give 0 stars I would – This company has been the most incompetent and disgracefully unorganised and rude company I have ever dealt with in my life. Emails were not responded to, phone calls kept transferring me to every Tom dick and Harry and never being able to discuss my issue then when being put through to someone was spoken to very rudely, with the person raising there voice, not allowing me to speak and in the end hanging up on me.

Mis managed non resolved – We cancelled prior to the cooling off period. The original conversion stated that no works by ecc was going to commence prior to the first payment. Since ecc seems to be able to breach their own contract, by writing contract prior to first payment, that is their own issues. I shall not be responsible for any losses sustained by ecc undertaking… Read more

the potential works prior to payment. Any further correspondence by ecc shall be viewed as harassment.

It's a difficult job – This past 18 months I've used EC Credit Control to collect some bad debts and got useful mixed results. Of the 6 outstanding debts EC acheived 3 1/2 results. 2 were full payment even though one was over 2 years old. 1 was 3 months old. 1 was a partially paid (1 was out of business) 1 was not worth pursuing as the debtor was a habitual non payer.… Read more

To be reasonable I didn't bother with proper effective terms & conditions. I now have EC Terms in place and no issues so far. Thanks EC for all your advice

Very efficient & effective – Terms of trade saved my business and has helped collect invoices at no cost to my company. They offer a lot of serviced but terms of trade are a no brainer

Happy business owner – Really happy with the service received and value for money. Builders have hit me hard with liquidations this year and EC were so good with educating me on how I can try protect my business from further cash write offs. They also helped me implement new processes and paperwork into the business that has received great feedback from my clients.

Terrible experience – Got caught up signing up to these guys got told one price then they charge more than they have said ,did not get told there was only a two day cooling of period after calling them I get told if i cancel I will be charged half the fee $2500 dollars for nothing ,no help from them at all ,new business not even trading yet and they screw you to the… Read more

floor only one star as couldn’t find none would never recommend them please check your paperwork before you sign anything with them

FURIOUS !!! DO NOT USE THESE people they are dishonest !!! read this review – We signed up for a subscription. One of our customers defaulted on their payments. We had all the paperwork and a chain of emails. EC Credit control, tried to recover the funds. In the end they gave up. I dont even know it that bad debt was registered on a credit default site to Novo Q. EC Credit then charged us $500 plus dollars requesting to… Read more

look into the bad debt! I paid a subscription, clearly they didnt try hard enough to recover the funds then they issue US with an invoice? We lost the money from the default client then we had to pay them $500, and they threatened us with LEGAL action after 6 weeks. These guys are NOT honest . DO NOT sign up with them, they are useless and charge you for recovering the debt. Bunch of greedy lieing people. FURIOUS !!! DO NOT USE THESE

Excellent Service! – I have been talking about having legitimate terms of trade completed for quite a while. I finally bit the bullet and Kay has made the process quick, simple and easy. I was very happy with the price and could not recommend Kay and the team at EC Credit Control any higher.

Persistence Pays! – I had my terms of trade complete quite a while ago but never got around to sending them out. Due to reminders from the wonderful Kay and with her help, going above and beyond, they've finally been sent out to clients.

EC Credit - Great Service – We have been dealing with EC Credit for a number of years now and have found them to be very professional and informative. Our first point of contact is Paul Willis, the Area Manager ..... if he doesn't know the answer to our enquiry, he will follow it up or refer us to the right person. Yes ..... You pay for their service, but it is their area… Read more

of expertise and knowledge that is the greatest benefit to our business.

In late 2018, we had our Terms of Trade updated for a couple of different entities.

We have used their Debt Collection services in the past and in regards to PPSR, we had our equipment already registered and have used EC Credit as a referral point since.

We believe our business is in a better position from a legal standing since working with EC Credit ensuring we are kept up to date with the latest Trading practices.

Fantastic Service – EC Credit Control approached us to discuss how we extend credit to our customers, we met with David and he confirmed what we had always known but never acted on, that our Terms and conditions were not sufficient. David helped us implement a raft of practical changes that have really improved how quickly we get paid and its even empowered us when dealing with disputes.

EC Credit control disgraceful company – my husband and I run a small contractor business and we were approached by the coffs harbor rep from ec credit control, we were in the HIA for years and he told me that they are miles ahead in service for a one off price of 3500. DO NOT BE FOOLED BY THESE FOOLS, it is not a one off fee, nor is the service was he says it is, absolutely rude people… Read more

and I think they do this to get your money and they want you to stop dealing with them, im disgusted in how they treated our clients as well, we got a bad name by their bullying to get money back for us, now our business has suffered from engaging them, do yourself a favour, don't be sold by a stupid salesman do your research, read the reviews and for tradesmen look at someone like the HIA

their contracts look like a mixture of HIA and MBA and office of fair trading all rolled into one.

there was no half a star so I had to pick one star

this business wont last long, bad service, rude staff and a bunch of shonks, absolute waste of money,

DONT WASTE YOUR MONEY!

Unprofessional organisation – I had several missed calls in the early morning from Malcolm of EC Credit Control. I wondered why someone was so persistently trying to call me at unreasonable hours so I called back. Malcolm was interested in engaging my services as a private investigator and wanted me to meet someone and sign up for something to see if those people had stolen… Read more

his template documents. I told him I didn’t do that sort of work but would happy to discuss with him in case I could refer it on to someone else. Malcolm said he was in Brisbane but would call me when he returned. He didn’t call, and in fact rather surprisingly and humorously and odd lodged a complaint about me with, well, my own business. So, obviously his strange complaint - under the name “TGary” at Gmail - went nowhere.

I’ve sometimes wondered if I should call back and ask him what his motivation here was but I have not been sufficiently interested, however my enduring memory is that EC Credit Control is clearly an unprofessional organisation of cowboys, not professional investigators.

No idea on service – I have never written a review in my life but for this I had too! Don't waste your time, far more better companies that are worth investing time with. I was mislead and requested a meeting in which the SALES lad who signed me up came in and black and white fluffed around why we were being charged for an unsettled client matter. The accounts and… Read more

sales team are detached and have no idea on client value. This is a money train and you won't make money from the credit service as they have charges that aren't clear and the sales team don't even understand them.

Push sale rep – Sale rep so push you try walk away and he came after get you sign up and say no they can't take no and go away or let you think about it