If I could give 0 stars I would
This company has been the most incompetent and disgracefully unorganised and rude company I have ever dealt with in my life. Emails were not responded to, phone calls kept transferring me to every Tom dick and Harry and never being able to discuss my issue then when being put through to someone was spoken to very rudely, with the person raising there voice, not allowing me to speak and in the end hanging up on me.
Mis managed non resolved.
We cancelled prior to the cooling off period. The original conversion stated that no works by ecc was going to commence prior to the first payment. Since ecc seems to be able to breach their own contract, by writing contract prior to first payment, that is their own issues. I shall not be responsible for any losses sustained by ecc undertaking the potential works prior to payment. Any further correspondence by ecc shall be viewed as harassment.
It's a difficult job
This past 18 months I've used EC Credit Control to collect some bad debts and got useful mixed results.
Of the 6 outstanding debts EC acheived 3 1/2 results. 2 were full payment even though one was over 2 years old. 1 was 3 months old. 1 was a partially paid (1 was out of business) 1 was not worth pursuing as the debtor was a habitual non payer.
To be reasonable I didn't bother with proper effective terms & conditions. I now have EC Terms in place and no issues so far. Thanks EC for all your advice
This company has saved me a lot of money
Found EC Credit Control brilliant in helping set up all my Terms & Conditions for my Business, lost a fair bit of money in the past, but after 18mths since implementing T&Cs had 2 bad payers & EC chased them both up, one paid straight away, other is paying it off on payment plan, also I wasn't aware of PPSR until I had a visit from EC, now all my regular clients are set up on this, all done very easy by EC, thanks EC couldn't be happier.
Happy business owner
Really happy with the service received and value for money. Builders have hit me hard with liquidations this year and EC were so good with educating me on how I can try protect my business from further cash write offs. They also helped me implement new processes and paperwork into the business that has received great feedback from my clients.
Got caught up signing up to these guys got told one price then they charge more than they have said ,did not get told there was only a two day cooling of period after calling them I get told if i cancel I will be charged half the fee $2500 dollars for nothing ,no help from them at all ,new business not even trading yet and they screw you to the floor only one star as couldn’t find none would never recommend them please check your paperwork before you sign anything with them
FURIOUS !!! DO NOT USE THESE people they are dishonest !!! read this review
We signed up for a subscription. One of our customers defaulted on their payments. We had all the paperwork and a chain of emails. EC Credit control, tried to recover the funds. In the end they gave up. I dont even know it that bad debt was registered on a credit default site to Novo Q. EC Credit then charged us $500 plus dollars requesting to look into the bad debt! I paid a subscription, clearly they didnt try hard enough to recover the funds then they issue US with an invoice? We lost the money from the default client then we had to pay them...$500, and they threatened us with LEGAL action after 6 weeks. These guys are NOT honest . DO NOT sign up with them, they are useless and charge you for recovering the debt. Bunch of greedy lieing people. FURIOUS !!! DO NOT USE THESE
EC Credit - Great Service
We have been dealing with EC Credit for a number of years now and have found them to be very professional and informative.
Our first point of contact is Paul Willis, the Area Manager ..... if he doesn't know the answer to our enquiry, he will follow it up or refer us to the right person.
Yes ..... You pay for their service, but it is their area of expertise and knowledge that is the greatest benefit to our business.
In late 2018, we had our Terms of Trade updated for a couple of different entities.
We have used their Debt Collection service...
EC Credit Control approached us to discuss how we extend credit to our customers, we met with David and he confirmed what we had always known but never acted on, that our Terms and conditions were not sufficient. David helped us implement a raft of practical changes that have really improved how quickly we get paid and its even empowered us when dealing with disputes.
EC Credit control disgraceful company
my husband and I run a small contractor business and we were approached by the coffs harbor rep from ec credit control, we were in the HIA for years and he told me that they are miles ahead in service for a one off price of 3500.
DO NOT BE FOOLED BY THESE FOOLS, it is not a one off fee, nor is the service was he says it is, absolutely rude people and I think they do this to get your money and they want you to stop dealing with them, im disgusted in how they treated our clients as well, we got a bad name by their bullying to get money back for ...
I had several missed calls in the early morning from Malcolm of EC Credit Control. I wondered why someone was so persistently trying to call me at unreasonable hours so I called back. Malcolm was interested in engaging my services as a private investigator and wanted me to meet someone and sign up for something to see if those people had stolen his template documents. I told him I didn’t do that sort of work but would happy to discuss with him in case I could refer it on to someone else. Malcolm said he was in Brisbane but would call me when he...returned. He didn’t call, and in fact rather surprisingly and humorously and odd lodged a complaint about me with, well, my own business. So, obviously his strange complaint - under the name “TGary” at Gmail - went nowhere. I’ve sometimes wondered if I should call back and ask him what his motivation here was but I have not been sufficiently interested, however my enduring memory is that EC Credit Control is clearly an unprofessional organisation of cowboys, not professional investigators.
No idea on service
I have never written a review in my life but for this I had too!
Don't waste your time, far more better companies that are worth investing time with. I was mislead and requested a meeting in which the SALES lad who signed me up came in and black and white fluffed around why we were being charged for an unsettled client matter. The accounts and sales team are detached and have no idea on client value. This is a money train and you won't make money from the credit service as they have charges that aren't clear and the sales team don't even understand them.
Questions & Answers
As anyone successfuly cancelled a contract with ec or sought legal advice into cancelling there unfair contract 2 days to get it reviewed I think is totally wrong and didn’t even get told there was a time frame got told one price now they are charging more
Hi Michael, the best way to do it is if they are direct debiting you account; go to the bank and cancel the direct debit. Put the cancellation request in writing via email-All contracts have a minimum of a 14 day cooling off period.
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