EcoFlow Delta Pro Ultra

EcoFlow DELTA Pro Ultra – Very disappointing purchase and customer service I purchased the EcoFlow DELTA Pro Ultra system, which retails for approximately $8,100. I managed to obtain a $600 discount using a promotional code, bringing my purchase price to approximately $7,500. I purchased this system because I wanted a reliable backup power solution for my home, particularly in preparation for potential power outages.

Unfortunately, my experience with EcoFlow has been extremely disappointing.

After some initial delays and correspondence with customer service, I was instructed to place my order again. I did so, and EcoFlow subsequently dispatched multiple shipments containing the DELTA Pro Ultra power station, trolley, complimentary 400W lightweight solar panel and a complimentary fan.

The items arrived in separate deliveries, but the shipping notifications were not clearly identified as coming from EcoFlow and did not specify what items were included in each parcel. I was receiving delivery notifications without knowing exactly what was arriving or what was still outstanding.

I unpacked the deliveries in good faith, believing my order was being fulfilled. I dismantled the large cardboard boxes and disposed of the plastic packaging to free up space in my home.

Only after the other items had been delivered did EcoFlow advise me that the battery was out of stock and was not expected to be dispatched for at least another two to three weeks from the date I received the rest of my order. This doesn't even account for the additional time required for delivery.

This is completely unacceptable.

The battery is an essential component of the DELTA Pro Ultra. Without it, the system cannot perform the purpose for which I spent approximately $7,500 purchasing it.

I am now left with expensive equipment that I cannot use, despite having made this purchase specifically to prepare my home for potential power outages. The delay also means I have lost valuable time getting the system installed, configured and charged.

There is also the practical inconvenience of having all these components sitting separately in my spare room. The system is designed to be assembled with the battery sitting on the trolley and the inverter positioned on top of the battery. Without the battery, I cannot put the system together into its intended configuration. Instead, I have multiple bulky components taking up space in my home, with no idea when I'll actually be able to assemble and use the complete system.

What concerns me even further is the timing. If power supply issues or significant outages occur around the time EcoFlow expects to dispatch the battery, I have no confidence that the promised timeframe will actually be met. I could potentially be left waiting even longer, with no usable backup system.

EcoFlow offered compensation, including a $300 gift voucher, but a voucher does not resolve the actual problem. I subsequently withdrew my acceptance of that offer and requested that EcoFlow urgently source and supply the missing battery. EcoFlow has since confirmed that the gift card has been cancelled and will not be issued.

I also specifically asked EcoFlow to source a battery from another warehouse, distributor or available stock channel rather than simply expecting me to wait for the next shipment. Their response was that they had checked other warehouses and stock channels but could not find one.

I find it difficult to accept that a company of this size cannot source a single battery elsewhere in Australia.

I do not believe customers should be placed in this position. In my view, a company should not accept an order worth approximately $7,500 for a complete system when it knows that an essential component is unavailable. If EcoFlow did not have the battery in stock, this should have been clearly disclosed before accepting my payment and certainly before dispatching the other components.

What makes this even worse is that EcoFlow did not advise me of the problem until approximately four or five days after the order was placed, and only after all the other components had been delivered. The first communication was a vague email casually suggesting that the battery would be sent to me soon. It did not clearly explain that the battery was actually out of stock. I had to question EcoFlow to establish what they were talking about before I understood that a critical component of my purchase was unavailable.

So not only was I sold a system that EcoFlow could not supply in full, I was left to discover the problem myself after the rest of the order had arrived. I find this level of communication and transparency completely unacceptable.

I paid for a complete system, not a collection of expensive components that cannot be used for their intended purpose.

This experience has seriously damaged my confidence in EcoFlow and its customer service. I will update this review if the matter is resolved, but at this stage I cannot recommend purchasing from EcoFlow based on my experience.

EcoFlow DELTA Pro Ultra – Very disappointing purchase and customer service I purchased the EcoFlow DELTA Pro Ultra system, which retails for approximately $8,100. I managed to obtain a $600 discount using a promotional code, bringing my purchase price to approximately $7,500. I purchased this system because I wanted a reliable backup power solution for my home, particularly in preparation for potential power outages.

Unfortunately, my experience with EcoFlow has been extremely disappointing.

After some initial delays and correspondence with customer service, I was instructed to place my order again. I did so, and EcoFlow subsequently dispatched multiple shipments containing the DELTA Pro Ultra power station, trolley, complimentary 400W lightweight solar panel and a complimentary fan.

The items arrived in separate deliveries, but the shipping notifications were not clearly identified as coming from EcoFlow and did not specify what items were included in each parcel. I was receiving delivery notifications without knowing exactly what was arriving or what was still outstanding.

I unpacked the deliveries in good faith, believing my order was being fulfilled. I dismantled the large cardboard boxes and disposed of the plastic packaging to free up space in my home.

Only after the other items had been delivered did EcoFlow advise me that the battery was out of stock and was not expected to be dispatched for at least another two to three weeks from the date I received the rest of my order. This doesn't even account for the additional time required for delivery.

This is completely unacceptable.

The battery is an essential component of the DELTA Pro Ultra. Without it, the system cannot perform the purpose for which I spent approximately $7,500 purchasing it.

I am now left with expensive equipment that I cannot use, despite having made this purchase specifically to prepare my home for potential power outages. The delay also means I have lost valuable time getting the system installed, configured and charged.

There is also the practical inconvenience of having all these components sitting separately in my spare room. The system is designed to be assembled with the battery sitting on the trolley and the inverter positioned on top of the battery. Without the battery, I cannot put the system together into its intended configuration. Instead, I have multiple bulky components taking up space in my home, with no idea when I'll actually be able to assemble and use the complete system.

What concerns me even further is the timing. If power supply issues or significant outages occur around the time EcoFlow expects to dispatch the battery, I have no confidence that the promised timeframe will actually be met. I could potentially be left waiting even longer, with no usable backup system.

EcoFlow has offered compensation, including a $300 gift voucher, but a voucher does not resolve the actual problem.

I do not believe customers should be placed in this position. If a critical component is unavailable, customers should be told before the rest of their order is dispatched, not after they have received and unpacked everything else.

I am now waiting to see whether EcoFlow will take responsibility and provide a genuine solution. There are other companies selling backup power equipment, and this experience has seriously affected my confidence in EcoFlow.

I will update this review if the matter is resolved, but at this stage I cannot recommend purchasing from EcoFlow based on my experience.