EconomyBookings.com

I haven't received my \$400 deposit back. The company's representative in Kenya is just messing around. The support team is not addressing the issue. It's been over 3 months since I rented the property, and over 28 days since I contacted the support team. I'm attaching screenshots of my interactions with the representatives and the support team to demonstrate their "professionalism." This company is a scam.

Booked the rental they sent me a price. I get there and they charged me almost almost $ 500..the man was stuttering making up prices .I have full coverage insurance..he stated since you're paying $250 and $500 deductible - you have to purchase our insurance..I said what? Does my deductible has to do with coverage for your 2024 vehicle..my… Read more

coverage covers $300,000 .he started stuttering again..saying well the deductible amount should be $0. Again my deductible what I pay out of my pocket has nothing to do with you..he put a 20 dollar cost with no details..charge for the can to pick up from Airport ..even though I gave tips .no where before you rent they stated they will charge these ridiculous prices at AZ rental..I contacted Economy numerous times..they told me "we were not there so nothing we can do" !! But you referred that company and you don't care. They are all in it together. Thieves .I'm reporting to Tampa Government..3rd party thieves..

Took my money and refused to provide a car – I booked a car through economy bookings, it was prepayed, along with the required insurance. I turned up on time with all the required documents, credit cards, permits, licences etc. Despite the printout that clearly showed the required insurance was covered the rental company refused to give me the car. I tried to show the documentation that… Read more

clearly showed my coverage. When I took a video of another staff member verbally abusing a fellow renter the person I was dealing with (Alex) decided to refuse to serve me. He called the police and I waited until they arrived as I wanted this resolved. The police said that the business had the right to refuse to serve me, despite me not raising my voice or being threatening in any way. They also said the company needed to refund what I had paid as they would not provide the service. I contacted the car rental company and they said I had to call economy bookings, I did this multiple times and was told I needed to apply for my refund via email. I did this and finally got a reply 11 days later. It is now 8 weeks later and they have already tried a few other terms and conditions traps. The latest is that they cannot refund as I didn't have an international drivers permit (I did have it and it wasn't requested). I imagine I will receive an email in another 3 weeks with another "reason" why they cannot refund me. In summary, I paid for the car and the rental company representative refused to serve me. I have approached both companies for a refund of the payment of the service I was refused. If you use economy bookings, pray that you do not need any service (or a car).

Terrible customer support – This company may be the least expensive option but their cancellation policy and customer service is the worst of any rental company I have gone through. My flight to Nürnberger was cancelled the day prior to my pickup date and I called only to be met with a rude customer service representative who stated they could not give me a refund but I… Read more

would be able to submit a request via email and rushed me off the phone while canceling the reservation. I paid in full and submitted my request for a refund with the email showing my cancelled flight. A week later I received an email stating how they could not issue a refund because them and the rental company incur a loss of operating expenses (though I cancelled 24 hours in advance). When I was able to get a new flight I tried to contact support again to see if I could reinstate my reservation within 30 minutes of the cancellation and was told they could not. I ended up reserving a car through Expedia, which was comparable in price and my experience was the easiest to work with. They also have free cancellation through your reservation time and do not require payment until you pickup the vehicle. I was able to cancel one car two hours before pickup due to missing my connecting flight in Paris. I was then able to schedule a new vehicle and pickup time along with child seat within minutes and it took a maximum of 10 minutes to pickup the vehicle once we arrived. The price was also comparable, only £30 more for the five-day reservation. NEVER go with Economy Booking, you get what you pay for I guess.

0/5 stars. This company is a fraudulent scam. Two weeks ago I booked a car rental (B65768190) for pick up in 2 months time. When I used the booking webpage it showed the cost as $753.38 AUD, I entered in my debit card details, booked it and got a confirmation email that says $753.38 AUD is the total cost. BUT when I check my bank account, my… Read more

debit card account has been charged $776.42 AUD —- an amount I did not consent to. That is theft.

AND when I go to cancel my booking, this dodgy company is only suggesting I would get a credit of $718.06 AUD.

Absolute rubbish.

I want a FULL refund onto my card of payment now. You took $776.42 AUD, and I want it back. This activity is illegal, you cannot say the cost you will take from my bank is one thing and then take more. And your refund policy says “ You may cancel your booking and receive a 100% refund up to 48 hours before pick-up.” which I’m well and truly within the timeframe for a full refund.

I also just learned of this dodgy company being fined in January 2026 by the ACCC in Australia for illegal and misleading booking practices that contravene Australian Consumer Law: https://www.accc.gov.au/media-release/car-rental-platform-pays-penalty-over-concerning-pricing-representations

I have lodged a dimpling through their dumb complaints form, because apparent no one from their finance department takes transferred calls from the call centre phone number on their website.

STAY AWAY FROM THIS BOOKING COMPANY. If you get into any troubles with the car provider you are on your own. I booked and fully paid for a car (Crete, Greece, Booking B51697328). According to the agreement the car provider was supposed to meet us at the airport (That is common practice in Crete). Nobody was meeting us on arrivals and all our… Read more

attempts to contact the car provider went unanswered. After 2 hours of waiting and trying we rented a car with another company. I launched a refund process with EconomyBookings. After asking us for documents, call logs, etc and 10 weeks of "checking" they sent us the "NO SHOW" verdict, de facto accusing us not to appear at the time of the rental. On my following reply they just kept their silence. As I stated earlier: STAY AWAY FROM EconomyBookings.com. I am attaching some documents with this review.

I paid $382.17 upfront and was told I would owe $0 when I picked up the car but Easirent (the actual car rental company) charged me $518.99, $400 to drop the car off at a different location (even though I booked it to go to the different location) and then miscellaneous fees and taxes amounting to $118.99. I had to pay this in order to get a car… Read more

and this put me in a difficult situation. I paid only because I knew Economy Bookings or Easirent should refund me but they have not. Avoid Economy Bookings at all cost.

Transaction with EasiRent occurred on 10/11/2025 and the transaction with Economy Bookings occurred on 10/6/2025. I paid Easirent the $382.17 upfront to pick the car up in Salt Lake City Airport and drop if off at Phoenix Airport. But when I went to pick up the car at Easirent, they said I had to pay a one way fee of $400 and then charged me $118.99 for miscellaneous taxes even though the terms said local taxes are included in the cost I paid EconomyBookings upfront. The only thing it said the rental didn’t include are the following (none of which are the one-way drop off fee they charged me): Fines, Toll Fees & Parking charges, Cancellation fee and Additional equipment (Like: child seat, navigation system (GPS)) requested at time of booking or purchased locally and extra services (Like: additional driver, out of hours fees and one way rentals).

SCAM. I didn't receive the car I booked or the deposit I sent them. My booking number is B21241949 and it's dated September 18, 2025. They don't answer my calls or emails. I lost $220. Show details

Worst please avoid. I had an issue at car delivery, was charged extra insurance and made to wait two hours. Customer service is non functioning. Avoid at all costs Show details

I bought the insurance as suggested for the rental car. When I went to pick up the car I was told that I needed to buy the rental dealer's insurance on top of the bought, apparently third-party insurance sold by Economy Bookings. I had a flat tire. I filled out the forms in June and sent them in with a copy of the receipt. By late August, I had… Read more

not received a response regarding my claim. However, when I looked at my account, I saw the payment in my "wallet". The website stated that I can only receive payment into my bank account with a "special" email. I have asked several times for that email and link with no response for over a month.

If Economy booking does not send me the email with the link by December, I will essentially lose my payment. This review will be repeated on as many review sites as possible to warn others!

A costly trap! My booking specifically stated that the price of Canadian $ 836.21 includes: FULL Coverage. Once you check out for payment, the price becomes $1236.25. People should be weary of this tricky business based on gimmicks that have become so common! Show details

I canceled the car booking and money came into e-wallet. I wanted them into my bank account, they just refuse to do so, it's a rip-off unreliable company, a scam

I have had two terrible experiences with EconomyBooking in two years, resulting in a total loss of $198. Their partner agencies are unreliable; in Casablanca, the provider never showed up, and despite providing proof, EconomyBooking revoked my… Read more

"E-wallet" refund just 24 hours after issuing it. More recently, another partner refused three of my major credit cards, demanding a cash deposit or a physical card I didn't have. EconomyBooking's support is non-existent. They use automated messages to delay responses-first promising a 4-day turnaround, then 7, then 14-seemingly hoping customers will simply give up. I have kept all documentation and strongly advise everyone to book elsewhere.

Worst company ever. I have reserved a car in Berlin for 5 days, I wanted to change the booking to only 3 days. My booking included Full Coverage. When I cancelled my booking, I thought my money would go be refunded to my bank. Suddenly, I was forced… Read more ·  2

to get my money into what they called "E-Wallet". I said, well, may be I should use that money to make my new reservation, I did that and reserved for 3 days, but when I tried to add the Full Coverage on the new reservation they don't allow me to use the "E-Wallet", they want me to pay again. This is a total Rip OFF. Although my 3 days reservation when I originally made it had Full Coverage. That weird guy "[Name Removed]" send me a very rude email saying if I scratch the car you will pay so and so, etc... Now, my money have been stolen by this freaking website and I can't get my money back, and who knows, if I would even get the car at the terminal.

A funny freaking comment, when you read their documentation it says that you could get the balance in your this freaking "E-Wallet" to your original form of payment, there is nothing on their freaking website that allows you to do this.

TOTAL nonsense and SCAM COMPANY, NEVER FREAKING USE THEM.