Englaon LED24X90 (24’’)
VerifiedMPN: LED24X901 review
I purchased the Engloan LED 24X90 after reading positive comments about Engloan TVs. Based on my experience, I’m not sure whether those reviews were written by long-term owners or by someone’s mate’s cousin’s dog at the Bonnie Doon Caravan Park. 1) Build quality: “lightweight” is doing a lot of work here Unboxing it, the TV felt about as sturdy as an A 4 sheet of paper that’s had a hard day in the wind. The plastics feel cheap and like they could crack if you look at them with strong opinions.
2) Tuning: the TV channels have filed for an intervention order
I could not find any TV channels. Still can’t.
Important context: my caravan is in the same location where my old TV previously picked up all stations without drama. So unless the broadcast towers packed up and moved overnight, the issue appears to be this unit.
3) Sound & picture: nostalgia, but not the good kind
To test the viewing experience, I downloaded ABC i View.
The sound is tinny enough to qualify as a percussion instrument. My old TV (a budget unit) sounded better. The picture is only slightly better than my 13‑year‑old TV, which is not the upgrade arc I was hoping for. 4) USB / external hard drive: the real horror story
Here’s where it gets spicy.
I tried connecting an external hard drive so I could watch my own content. The moment the TV recognised the drive, it wiped/corrupted it. Days of formatting and organising content: gone.
I then tried a second hard drive (brand new). The TV said it was corrupt.
I formatted the drive using the TV. Success! Briefly.
Then I plugged it into my computer to load content… and my computer wouldn’t recognise it. So the TV can format it, but my computer can’t read it afterwards. It’s like the drive has joined a witness protection program.
5) What I was told vs what happened
Before ordering, I asked Engloan whether I could connect an external hard drive with my own content. I was told yes.
I asked again when collecting the TV. Again: yes.
After the above issues, contacting Engloan for support was… not encouraging. The vibe was “not our problem”, which is a bold strategy when your product is actively eating hard drives.
6) Summary (for busy shoppers)
Build quality: flimsy Tuning: no channels found Sound: tinny Picture: barely an upgrade USB hard drive: corrupted/wiped drives; formatting issues Support: unhelpful (in my experience) I collected the TV Monday lunchtime. By Wednesday lunchtime I was ready to return it via javelin.
Buyer beware. I’m now taking steps under the Australian Consumer Law because, on my experience, this unit is not fit for purpose.
Model: Engloan LED 24 X 90
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UPDATE: After I escalated the matter (including lodging a bank chargeback due to the lack of response), Englaon finally provided a return label and I returned the TV.
Englaon has since confirmed they received the unit and said they are “happy to arrange a full refund”. However, they are now saying they cannot process the refund while the chargeback is active, and are asking me to cancel/withdraw the chargeback first before they will refund.
Given the earlier delays and the fact I was ignored until escalation, I’m not comfortable withdrawing the chargeback until the refund is actually processed. So at the time of writing, the return has been made, but the refund is still being treated as conditional.
Also worth noting: Englaon is framing the refund as being under a “30‑Day Satisfaction Guarantee”, even though my complaint from the start has been that the product is faulty / not fit for purpose (tuning didn’t work, Cast 2 Display didn’t work, and the USB/external storage issues were the worst part).
I’ll update again once the refund is actually received.