??!
1 photo
Essentials by AAI Insurance

Essentials by AAI Insurance

Car Insurance and Contents Insurance
2.9 from 9 reviews

See the Best Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
0
3 star
0
2 star
1
1 star
4

TLee

TLeeVictoria

  • 4 reviews

RUDE CUSTOMER SERVICE!!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Astra AH
Claim MadeNo
See all answers

stephen

stephenadelaide

  • 16 reviews
  • 12 likes

good for a year, until the price goes back up to equal the rest

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Best price by a mile and no excess.

published
Value for Money
Transparency
Insurance TypeThird Party Property Damage and Third Party, Fire and Theft
Plan covers drivers under 25No
Car ModelToyota Rav4
Claim MadeNo
See all answers
Euramaya

EuramayaPerth, WA

omg- this has been a disaster! no skill set or product knowledge, no integrity, zero customer service, zero efficiency

published

I chose this insurer as I was impressed that an affordable product was almost being sold as a social service for low income earners and I wrongly assumed their service providers would use empathy and product knowledge to help vulnerable clients access the support they needed. Front line staff and management have been close to useless and I do not use those words lightly. Interactions have left me further out of pocket, vulnerable and wasted hours on the phone going nowhere fast.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2019
Claim ApprovedNo
See all answers

Long and extended delay in repairing my car damaged in storm - not my fault

published

You get what you pay for. Will be without car for 6 weeks. Cost of alternative transport will be $100's. Should have gone to reputable insurer. No concern for customer, no phone calls to advise progress, rude & arrogant car repairer who couldn't care less - same as Essentials. Zero customer service.

Insurance claim madeYes

Susie

SusieMelbourne

Couldn’t ask for any better

published

I have been with the insurance company for 2 years and they handled my claim without stressing me about it. They took care of everything and were very polite.

Insurance claim madeYes

Liz

LizPhillip Island

  • 6 reviews
  • 1 like
  • Verified customer

They made my life hell

published
Insurance claim madeYes

Stiffy

StiffyPerth, WA

Wouldn't live without it. Great professional team to help customers purchase agreement that is tailo

published

It was of an affordable price. Good customer service. Really appreciate the hard work dedication and commitment to helping other's when we need them the most.

Insurance claim madeNo

smok

smokLaunceston, TAS

  • 77 reviews
  • 78 likes

What an amazing insurer for low income earners

published
Insurance claim madeYes

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members

Details

Essentials by AAI Car Insurance

Essentials by AAI Car Insurance

2.0
(4)
Essentials by AAI Contents Insurance

Essentials by AAI Contents Insurance

0.0
(0)
CategoryInsurance and Car InsuranceInsurance and Home and Contents Insurance
Contact Number 1800 429 5981800 429 598
24-Hour Phone Contact NoNo
Online Live Chat NoNo
Other Insurance Types Offered Home and ContentsCar
Coverage TypeComprehensive and Third Party Property Damage

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.