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Essentials by AAI Insurance

Essentials by AAI Insurance

Car Insurance, Contents Insurance
3.0 from 12 reviews · View Statistics
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Reviews

3.0
12 reviews
  • Value for Money
    2.3 (6)
  • Transparency
    2.3 (6)
  • Customer Service
    1.8 (5)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (2)
  • Claim ApprovedYes (2) · No (1)
Previous
Next

Highly Recommended!

published

My car was declared a write off due to hail damage. Every staff member was friendly, efficient and helpful and the claim was processed and paid quickly, with no excess.

Value for Money
5/5
Transparency
5/5
HDB
HDBGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Warning! Don’t believe this company’s media campaign.

published

Apia is part of AAI, happy to take your money for years but when it’s comes to acting throughly & promptly in a household emergency it’s too slow, with too many supposedly independent independent companies involved & extremely poorly organised. Apia ignoring emails & calls going unanswered about emergency accommodation. Despite stating they pay 20% of insured policy over 52 weeks for accommodation trying to get them respond & actually fund these services is a drawn out process. No independent accessor to approve the work carried out they seem like they have a free reign. People have to go through the Australian Financial Complaints service & that can take 45 days.

Value for Money
1/5
Transparency
1/5
jaysblueaus
jaysblueausAU
  • 25 reviews
  • 12 likes

Way better than what many of the reviews have said on here

published

Honestly I have never found anyone that I have spoken to, in AAI to be rude at all, I have found them to be very friendly and helpful. Last Week I had backed into my partners Camper Van, putting a dent in the hatch of my 2006 Astra, so now I have made a claim. They seem to honor their polices and next Monday I will be hearing from them, to discuss what I want to do. I already know that they will pay me out the $3,000 policy, with $3,000. Wonderful staff and company would highly recommend

Incentivised Review No
Insurance TypeComprehensive
TLee
TLeeVictoria
  • 5 reviews
  • 1 like

RUDE CUSTOMER SERVICE!!

published
Value for Money
1/5
Transparency
1/5
Insurance

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stephen
stephenadelaide
  • 21 reviews
  • 15 likes

good for a year, until the price goes back up to equal the rest

published
Value for Money
1/5
Transparency
1/5

Best price by a mile and no excess.

published
Value for Money
5/5
Transparency
5/5
Euramaya
EuramayaPerth, WA

omg- this has been a disaster! no skill set or product knowledge, no integrity, zero customer service, zero efficiency

published

I chose this insurer as I was impressed that an affordable product was almost being sold as a social service for low income earners and I wrongly assumed their service providers would use empathy and product knowledge to help vulnerable clients access the support they needed. Front line staff and management have been close to useless and I do not use those words lightly. Interactions have left me further out of pocket, vulnerable and wasted hours on the phone going nowhere fast.

Value for Money
1/5
Transparency
1/5

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Next

Long and extended delay in repairing my car damaged in storm - not my fault

published

You get what you pay for. Will be without car for 6 weeks. Cost of alternative transport will be $100's. Should have gone to reputable insurer. No concern for customer, no phone calls to advise progress, rude & arrogant car repairer who couldn't care less - same as Essentials. Zero customer service.

Insurance claim madeYes
Susie
SusieMelbourne

Couldn’t ask for any better

published

I have been with the insurance company for 2 years and they handled my claim without stressing me about it. They took care of everything and were very polite.

Insurance claim madeYes
Insurance

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Liz
LizPhillip Island
  • 7 reviews
  • 3 likes

They made my life hell

published
Insurance claim madeYes
Stiffy
StiffyPerth, WA

Wouldn't live without it. Great professional team to help customers purchase agreement that is tailo

published

It was of an affordable price. Good customer service. Really appreciate the hard work dedication and commitment to helping other's when we need them the most.

Insurance claim madeNo
smok
smokCentral Queensland, QLD
  • 104 reviews
  • 92 likes

What an amazing insurer for low income earners

published
Insurance claim madeYes
Insurance

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Questions & Answers

Diana
Dianaasked
Essentials by AAI Car Insurance

Can I get a number to call someone from Essentials by AAI car insurance please

No answers
Ramin
Raminasked
Essentials by AAI Car Insurance

I had an accident before 1 month ago. What I have with vicroad about rego ? The essentials by AAI they will do everything with vicroad I mean refund 9 months rego??

1 answer
jaysblueaus
jaysblueaus

No if it is a right off then you go to VIC Roads and tell them, first you need a letter from the insurer, the insurer takes out the cost of the rego when making a right off.

Michel D.
Michel D.asked
Essentials by AAI Insurance

Hi I'm Micheal i had accident yesterday , can anyone help me ?

No answers

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Essentials by AAI Insurance

Details

Compare both Essentials by AAI Insurance
CategoryInsurance and Car InsuranceInsurance and Home and Contents Insurance
Other Insurance Types Offered Home and ContentsCar
Coverage TypeComprehensive and Third Party Property Damage
Compare both Essentials by AAI Insurance
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