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Euky Bear Steam Vaporiser

Euky Bear Steam Vaporiser

MPN: 300710012005
2.9 from 164 reviews

Reviews

(41)
(26)
(27)
(21)
(49)
  • Build Quality
    2.6 (26)
  • Noise Level
    4.2 (25)
  • Smell
    2.7 (20)

Reviewer Photos & Videos

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Penny

PennyGreater Melbourne (Metropolitan), VIC

Great till it broke down

published

It was great after I purchased it and it did help my girl sleep when she's down with blocked nose or cough... However, today when I was going to refill it, the middle blue plastic has melted!and the core was black... Can I get a refund? Its not even a year yet...

1 comment
Euky Bear
Customer ServiceEuky Bear

MariaM

MariaM

  • 8 reviews
  • Verified purchase

Works great but too much residue on the heating element

published

It works really well and does the job, the only issue is that with or without cleaning pills it gets ridiculous amount of build-up on the heating element - we had to have our original replaced, thanks for the great customer service FGB, but I fear the new one will be short-lived too. Other than that - great product!

Purchased in July 2019 at FGB.

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2 comments
Euky Bear
Customer ServiceEuky Bear
MariaM
MariaM

Thanks guys, good to know! x


Sharni M.

Sharni M.Western Australia

Do not buy!!!

published

Purchased in December 2019 for $50.00.

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Noise Level
1 comment
Euky Bear
Customer ServiceEuky Bear
Jade

JadeGreater Melbourne (Inner), VIC

  • 3 reviews

Gray flakes

published

I bought this for my 5 month old baby as he has been having congestion issues. Have been using it for 4 days only and the gray paint flakes that everyone is complaining about appeared. Why is this even in the stores still? Shame on you euky bear, you should've recalled your product long ago. Most of us use this for our little ones and who knows what toxic chemicals they have been inhaling from the paint in the water. Good thing I kept the receipt and the box. To anyone considering buying this: don't waste your time and money!

Purchased in November 2019 at My Chemist for $52.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Sarah

SarahGreater Melbourne (Outer), VIC

  • 7 reviews
  • 2 likes

On my second unit - still has grey paint flakes and now it smells of burnt plastic

published

Do not recommend. I am on my second unit. Paint like stuff peeling off first unit after one night, returned it (as they told me this is not normal) and got a second one, and it did exactly the same thing! I kept using it as I needed one for baby as he was so sick, but now it smells like burnt paint. It is only about 4 weeks old. It is not build up - as it is new, it is just a bad product with lots of faulty ones out there!! There is also no OFF switch so you have to pull the plug out of wall/socket to turn off. Not great. I am thinking I will be throwing mine in the bin.

Purchased in October 2019 at Chemist Warehouse.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Karen

KarenSydney, NSW

  • 2 reviews

Mouldy and weird grey particles

published

I use the cleaning tablets every second use and there are always weird grey and dark scales left in the water whenever I open it after a few hours. I just tried to give it a thorough rinse and noticed something that looks like mould all over the inside of the blue part. I regret buying this and am worried that I have exposed my baby to mould now thanks to this product.

Purchased in May 2019.

1 comment
Euky Bear
Customer ServiceEuky Bear

Mileymouse

MileymouseGreater Melbourne (Metropolitan), VIC

Highly recommend, outstanding product!

published

I received the Euky Bear Steam Vaporiser as a baby shower gift and it has been the most useful gift I received. It is quiet and works very efficiently. I have noticed there is grey “deposits” after use but have been advised they are a mineral build up from the tap water being used in the unit so I follow the product care Euky Bear advise along with the cleaning tablets. Thank you Euky Bear!!

Purchased in May 2019 at Chemist Warehouse for $50.00.

Build Quality
Smell
1 comment
Euky Bear
Customer ServiceEuky Bear

Dyannah B.

Dyannah B.Greater Melbourne (Metropolitan), VIC

  • Verified purchase

Grey paint residue after first use - Batch No. 191473

published

Having the same grey paint residue as previously reported. Only purchased yesterday from Chemist Warehouse. Used overnight and then saw these reviews. Did not run all night and did not run out of water. Used with the cleaning tablet as recommended for first use. Used with Euky Bear Sniffly Nose Inhalant. Very disappointing.

Purchased in September 2019 at Chemist Warehouse Physical Store for $49.99.

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2 comments
Euky Bear
Customer ServiceEuky Bear
Dyannah B.
Dyannah B.

Mr B.

Mr B.Greater Melbourne (Inner), VIC

Burnt plastic smell, toxic smelling plastic pieces in bottom of water

published

On my first use, the vaporiser emitted a bad chemical smell of plastic. I was hoping it'd go away but it still persisted after 5 days. It smelled like burnt plastic and I was concerned that it's toxic. I returned it to Chemistwarehouse and got a refund. I bought a Beurer humidifier instead - the plastic they use is so much more sturdy. No issues, though it's more expensive.

Purchased in August 2019 at Chemist Warehouse for $49.00.

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Chris

ChrisIllawarra, NSW

Burnt Plastic Smell

published

Bought this for my 6 month old with a cold. Worked great for about 4-5 nights then got that burnt plastic smell. I've read the other reviews about the burnt plastic smell so will try their recommendation of white vinegar overnight.

Purchased in April 2019 at Chemist Warehouse for $40.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Disappointed

published

Purchased in September 2019 at Chemist Warehouse for $49.99.

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Jeremy

JeremySydney

  • 2 reviews
  • 2 likes

Same grey flakes as everyone else

published

I purchased a euky bear vaporiser a few a days ago to help relieve symptoms of my 1 year olds cold and cough.

This morning, I discovered it was full of what appear to be grey paint flakes. Some googling brought me here, where it seems if is a very common recent problem, that the company is aware of, and has done nothing to resolve.

Why these are still being sold, I have no idea. It beggars belief really. Whatever the substance is, I hope it’s not harmful.

Purchased at Chemist Warehouse Physical Store for $49.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

greenerp

greenerpGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Stopped producing steam after 3.5 years

published

It was fantastic when it worked. Quiet and ran through the night. My kids sleep for 12 hours and it easily last 15 hours with 1 full fill. But it stopped producing steam now. I have no idea where the receipt is so the 5 year warranty isn’t any good for us.

Purchased in January 2016 at Chemist Warehouse for $70.00.

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2 comments
Euky Bear
Customer ServiceEuky Bear
greenerp
greenerp

I’ll try the vinegar clean processes today. The little one is so sick at the moment


Unhappy

published

Purchased in August 2019 at Chemist Warehouse for $50.00.

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Noise Level
3 comments
Euky Bear
Customer ServiceEuky Bear
Vanessa
Vanessa

Thank you. I have already sent an email on Friday to the one you provided with no response to date. I am waiting to hear back from the chemist today and if they won’t refund I will call the number you have provided.

Euky Bear
Customer ServiceEuky Bear

Sorry about that Vanessa. We are awfully behind on emails - there's only 2 staff in our customer service. I'd call if I were you, it is definitely quicker. My apologies again. Kind Regards, Euky Bear.


Toxic waste of money!

published

Only purchased this a week ago from Chemist Warehouse & used it for the second time last night. This morning not only was my breathing more difficult than when i went to bed, there was also a foul smell in the room & what looks to be grey paint flakes in the water & where the steam comes out (see pictures below). This is absolutely unacceptable considering this is a product that is meant to help people breathe easier. I would never recommend this product to anyone!

Purchased in August 2019 at Chemist Warehouse for $49.99.

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Noise Level
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2 comments
Euky Bear
Customer ServiceEuky Bear
Shona
Shona
Teesh

Teesh

  • 2 reviews

Smells horrible and has Grey flakes

published

I purchased this unit less than 3 days ago and after the second use it omits a foul smell which also makes the room smell despite having the cleaning tablets in use. I opened the unit only to find grey flakes of what looks to be paint which has been burning off throughout the night possible causing the foul smell.

The system is quiet and I switched to this unit from Vick’s but still disappointed. My poor little one is sick and we need something to work.

Purchased in August 2019 at Priceline for $70.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Only good for short time. KEEP YOUR RECEIPT

published

I have been a big fan of humidifiers for my kids colds so have purchased this unit a couple of times.
It works great until you’ve had it for a while.
(It is still within the warranty period) however I did not keep receipts.
Now it has grey bits floating in the water after ever my use even with using the cleaning tablets and the horrible smell it omits when on just makes it unusable. This is the 2nd unit I am throwing away for the same reason and will not be purchasing again.
It’s such a shame because it could be a great unit as it is very quiet and lasts more than the whole night!

Purchased in January 2016 at Chemist Warehouse for $60.00.

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Noise Level
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1 comment
Euky Bear
Customer ServiceEuky Bear

Frustratedcustomer

FrustratedcustomerGreater Melbourne (Metropolitan), VIC

Defective and smells like burning plastics

published

I purchased my Euky bear vaporiser 1 week ago used twice and the water tank is covered in grey plastic bits and has a foul burning odour. It doesn’t smell safe and I contacted customer service only to be chastised for not keeping my receipt and instructed to return to where I purchased it from. Only for Chemist Warehouse to advise I need the receipt for it to be replaced. Such a waste of my time for a 5 day old purchase! I was advised it’s a known issue and it’s only 1 batch which is defective.
If you know your item is defective why is it still for sale on shelf’s? We are buying these products for our babies surly ACCC wouldn’t allow this!

Purchased in August 2019 at Chemist Warehouse for $49.99.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Beware of burning paint!

published

I used the euky bear warm steam vaporiser for the first time for my sick 4 month old baby. At first it smelt great (I used the euky bear sniffly nose inhalant) and after a while it didn’t smell so good. I thought maybe because it was the first operation.
The next morning I went to empty what was left and re-fill with fresh water and inhalant. I found lots of grey flecks floating in the water and discovered that paint/plastic had peeled off the actual heating unit and into the water.

I am shocked that this could happen to a baby product. We were both inhaling these burning paint fumes all night!

Purchased in August 2019 at Chemist Warehouse for $50.00.

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Noise Level
Smell
2 comments
Euky Bear
Customer ServiceEuky Bear
Lizzie P
Lizzie P

I have emailed - yesterday but have had no response yet. I attached videos of what I found. I really hope this problem is investigated thoroughly. I am concerned for other parents and babies.


Amanda

AmandaQueensland

  • Verified purchase

Flaky chunks/pieces in the water after every use

published

I have just purchased the unit. I have the same issue with burning smell and a lot of flaky chunks appearing in the tub after using it for the first two nights in a row. I will not be using this again as I don’t believe this is normal or acceptable! I didn’t see this occur in other vaporisers. I will be returning the unit for a refund.

Purchased at Chemist Warehouse for $49.99.

1 comment
Euky Bear
Customer ServiceEuky Bear

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Questions & Answers

JLP

JLPasked

Hi, I've just started using my new euky bear vaporiser and after running it over night I found a lot of grey flakes in the water in the morning. Some flakes were large (about the size of a finger nail. It is only the second time it has been used in as many days. I used the cleaning tablet with the first use as advised. Is this normal for a new unit?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi JLP
Thanks for getting in touch with your query! It's normal for your vaporiser to produce some residue after use - this is minerals that come from your tap water. It's harmless & should just be washed away when you rinse out the container. The cleaning tablets won't prevent the residue occurring; they just protect the motor from a build up of scale.
In a small amount of cases it could be a different issue, there have been some reports linking large grey flakes to coating deterioration inside the unit from some models produced last year. There's no health or safety issue, but the vaporiser would need to be replaced as the coating is needed for heat resistance.
In order to better judge is it possible to send through some photos of the residue you have? Please send to cservice@fgb.com.au and referrence that you've come from Product Review please. We'll check it out and get back to you if it needs replacing under warranty. Or you can phone us on 1800 655 841 and we can simply deal with it over the phone. Hope we can help you out soon. Kind Regards, Euky Bear.


Hanirah P.

Hanirah P.asked

Can it be used while the ac is on at night?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Hanirah
It can; but as it's a device that is designed to increase room humidity, refrigerated airconditioning (which is drying to the air) can counteract the effect somewhat. Evaporated air conditioning is better, and a fan is fine. But it will still work with airconditioning regardless of the type. Kind Regards, Euky Bear.


Georgina Q.

Georgina Q.asked

Hi. We just got a euky bear humidifier and I was wondering if it's okay to use the sniffy nose inhalant with my 6 month old and if so how much is safe to use?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Georgina
Yes, the Sniffly Nose Inhalant is suitable for all ages. You may use what's recommended on the directions for use, or you could halve the dose to begin with and build up from there. We do always recommend to keep the door open slightly while your vaporiser is running to allow some air circulation.
Kind Regards, Euky Bear.


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