Can -1 star be an option, cause this is what they worth it
I'm am beyond frustration and anger with these people. $21.90 for failed payment fee...you kidding me? you charged for so called "failed payment" 4days after payment was done - screenshot attached. You should be ashamed and if I find the time I'll drag you to court. As most of people that reviewed Ezidebit, this regards gym membership and I love my gym, but these scammers must be avoided at all costs. Don't bother call the call centre, only a waste of time!
If I could rate minus stars I would . Definately not user friendly
Just don't do it. If you are a user their fees are criminal. Just steer clear. If you are a business looking at using them, don't. good way to scare customers off to the stratosphere.
Automated system of accepting information.
Multiple attempts to answer automated questions failed even though my answers were absolutely correct. Their system kept stating the information was inaccurate and rejected any further ongoing procedure to pay an account.
- Verified customer
Financially Predatory Practices
I pay my gym membership through Ezidebit ($30 per week). When a payment bounces Ezidebit charges $21.90 as a bounce fee (which goes directly to Ezidebit - not the gym), and the gym also charges me $2.50 as a late payment fee.
Recently I hadn't checked my gym membership bank account in 4 weeks and the payment had bounced 4 times. I have a small recurring transfer into this account to cover the cost of the membership. Because after the 1st week they attempted to bill me for a fortnight, then 3 weeks of payments, etc - there was only enough money...in my account each week to cover the bounce fees - so for 4 bounced payments in 4 weeks, Ezidebit charged me $87.60 (for principal payments equal to $120). Ezidebit charges a 73% surcharge for a bounce fee. Imagine if your $200 rent payment bounced and you had to pay a $146 bounce fee on top of your rent (not to your landlord, but to the payment provider they use). Not only this, but when I inquired about why the bounce fee was so high - they said it was charged to "recover administrative costs of dishonoured payments applied to them by their sponsor bank." When I asked them to clarify how much their sponsor bank charged them for a bounced payment....SURPRISE!! "We are under no obligation to discuss commercial agreements between our company and our sponsor bank." If you need a human translation for this - it means their sponsor bank charges them almost nothing, and they then use this as an excuse to charge extortionate fees to consumers who most of the time don't even realise they're in an agreement with a 3rd party. My favourite part about this - is that if Ezidebit responds to this review like they have so many others, they will say some variation of " Your payment schedule, including the amount charged and frequency is handled by the business we are debiting you on behalf of" OR that they "do not control the payment status when funds are requested from your bank." This is Ezidebit attempting to pass blame to the business you're engaged with (THEIR CLIENT), or your bank. They do not ever draw attention to the fact that neither of these parties actually charge you the extortionate fee - Ezidebit has chosen to do that, and Ezidebit does that with NO transparency over how much they are inflating the administrative cost applied from their sponsor bank (I'm sure it is astronomically inflated).
they have charged me 5 times failpay fee of 7.70 this year, and each time I had enough balance in the bank account. And I have already given up to chase these money back and cancelled my bank account
my question is: Is it lawful for them to charge these failpay fee (which is so high)?
Scam business. Be warned
I agree. This company is a scam. They applied a fine even though the money was in the bank. No evidence on my account that they attempted to process the payment. I was never warned or given terms stating they charge nearly 50% fine for failed transactions. They may well keep the $21.90 but they will have to earn it. I have put a dispute in with my bank. After that it will be Consumer Affairs then the Ombudsman, maybe even AAT. Let’s see how much us consumers can make their business model fail. I will never again be a customer of a business that uses this company.
- Verified customer
RIPP OFF FEES
Ripp off fees, $14.80 each time there is no money in your account no warning they charge every day like a fine
If you're a business they will tarnish your name and annoy your customers
I will never subscribe to a business that uses Ezidebit
Dishonor fees! Get a grip. Ezidebit - More like Eziscam
Must be the only company i know that operates using fees, to make money. If that's the case i will pay my client through a other process! You can keep the $21.90 let hope this makes you sleep at night. If you are a company DONT use there service as you will only annoy the people paying you. Annoy them enough and you will lose business! These scum bags wouldn't have a notation about that though!
Fraudulent company! Illegal take money when there is no reason to
Same review as everyone else!
Multiple emails from my bank saying there is no reasons for the $14.80 dishonour fee as I had funds in my account yet they still take it. I had x2 $14.80 charges in one day as well as the gym
Membership deduction. They have no interest in helping and just continue taking the money.
I didn’t even know this company existed until I noticed the $14.80 dishonour fee and they act as a third party. I’ve since sent all details to my solicitor to investigate as I believe they are fraudulently taking money from my account without permission.
Charging me $14.80 Dishonour fee after taking the money from my account.
Fraudulent, this is going beyond emails, lawyers and law enforcement.
Never use this illegal company, never trust them and never ever let a real estate or something you use bully you into signing up to them.
Absolutely disappointment of a company
It's a real shame, this company could be so fantastic. If they put even 1/10 of the effort they put to sales towards customer service they would be great. I am disgusted that when I need to talk about ANYTHING related to them seeing money, I get an answer in minutes/hours. ANYTIME it is something towards customer relations, It takes weeks (if they even bother to get back to me)
This company is terrible!!
I have been a client for over 9 years and have had zero support from this company. They are all about taking money and never support the business on customer complaints. I would never recommend them and 1 client is too good!! Do not risk using EZIDEBIT as your merchant provider.
Ridiculous company! Crazy to use them if you value your customers.
Charges a service fee of $1.20 per transaction. Dishonour fee of $21.90 for a weekly dorect debit of $33 and the only reason it doshonoured is because i wasnt aware of the service fee so it was short by $1. Company did not care to losten to me.
Worst custoner service ibhave encountered. Condensending woman needs to wind her neck in consodering its my money we were talking about.
Charged me 4 times in 2 weeks ! For one late payment
I have a gym membership. And they charged me over $86.00 dollars on 1 late payment of $31.00 dollars . When I contact the company they couldn’t look at the information and told me you need to speak to the gym. The gym owner said I need to go back to Ezidebit. Stay away from this company it's total scam and you will get burnt
Ezidebit is a criminal organisation!!!
Keep away from them. Got changed 25%extra on my bill as a dishonour fee. Make sure you read their ridiculous polices before signing the agreement. Then you won't sign, and you won't be disappointed.
Really terrible customer service.
Phone number on their website does not work. Cancelled subscription with MindBody. Was still being charged monthly by Ezidebit without knowing. Couldn't call them because their phone number doesn't work.
The Ezidebit charged me $14.80 for failure payment even after the authorisation was removed. The company never send me any payment information like when is due day payment. I got surcharged more that 50% of my bills. Is it lawful? Try to avoid dealt with them if possible.
Dishonest fees and charges
Dishonest fees and charges deducted for no valid reason even after authorisation was removed. Generally, a hard to deal with company who don't care much expect to increase their profits thought inflated fees.
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