Not compliant with Australian Legislation
Clients of Ezidebit are required to add the minimum processing fee that their clients are eligible to pay to their prices under the Competition and Consumer Act (Payment Surcharge) Amendment 2016. They directed multiple business owners that they could avoid this in lieu of posting a separate fee breakdown. This is prohibited under the act, for details read:
Ezidebit - avoid at all costs
Unfortuantely I cannot give zero stars. Without wanting to be melodramatic, I detest this company. The faciliate direct debit solutions for all sorts of companies, everything from my yoga studio to my business insurance - and they are nothing but awful to deal with - and for companies considering them, don't - in 2019 there are so many good, easy to manage direct debit solutions; and as with anyone, we all have a lot of direct debits going out of their account. Most companies I find to be fine, including where things go wrong and maybe a paymen...t bounces (yes, often my fault/error - but most companies and their payment solutions are pretty tolerant). Not Ezidebit, they hit you for nearly $10 at a time and often in multiples because in one case recently I didn't realise I was a few dollars short in an account, my payment bounced. I transferred the couple of dollars into the account, as the company had emailed and said they'd reprocess in a few days (no mention of a dishonour fee). In the meantime Ezidebit hit me with $10 without warning. So payment bounced again. Another $10. I changed the payment to a different account with more than enough money to cover the payment, and for some reason it has bounced (still trying to work that out) and another $10. A long story too boring for a review, but on another instance when I contacted Ezidebit about a series of dishonour fees - because their first dishonour meant there wasn't enough funds for subsequent payments, and I felt the information they had supplied me via text message was clearly misleading and resulted in a few dishonour fees, the customer service was dreadful. Sure, they don't have to agree with me and I'm happy to put my hand up to my error and they don't even have to give me the outcome I was looking for (i.e. a refund) but a bit of pleasant service and understanding would not go astray - as we all know, often that's enough to make most people feel okay about a situation.
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