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they can take money out of your account any time
This company will take money out of your account at any time and call it a chargeback and apparently there is nothing we can do about it. dont use this company ever.
I have just had $21.90 taken out of my bank account and have no clue why. Please explain. I have a reference number and a EZIDEBIT failpay number. Can someone tell me what's going on.
$21.90 for a payment not working due to me making a mistake with the card I attached. I've already made a complaint to AFCA, can't wait for them to mop the floor with these Ezidebit scumbags. It's already established by Australian legal precedent that a dishonor fee must represent the cost of a failure to pay. Tell me that running my payment again cost 20 bucks. Get out of here, thieves.
More of the same robbery
Changed CC and forgot to update my bank details for my gym (I own that this is my fault). They’ve now charged me 21.90. I accept a small payment to process. But $21.90? How absurd is that! Disgraceful. Basically same rates as loan sharks.
Terrible!!! It's a robbery
I had money in my account I have my payments done with no issues and every month I get charged 21.90 from them.
No less this month in less than two days I received tow charges of 21.90 for failed payments that I have no idea. How I have failed payments with money in my account to cover my expenses???
I'm so tired of this payment system.
The reviewer stated that an incentive was offered for this review
I'm a member of a gym which is using this company for the membership payment, for some reason my account didn't have sufficient amount, when they tried to debit. I've got a text message from the gym saying how to resolve it so i don't run up the debt. I did make the payment immediately as i was unaware of my account balance. 4 days after i made the payment Ezidebit took $21.90 out of my account as 'Fail pay fortitude'. When i contacted the gym to ask what is going on? they said Ezidebit usually do that to very late payer to recover all the foll...ow up and admin cost. But nobody from Ezidebit contacted me or needed to follow this up with me, as i made the payment immediately. To me this is stealing money from someone's account. I'm really considering canceling my gym membership only because of Ezidebit and they also made the gym look very bad. I would suggest to check with any gym or other organisation before you join and make sure they are not using Ezidebit service.
Change of card details, resulted in being charged $21.90 x 3. No indication my payments were missed and then lied to over the phone multiple times about why.
If you're a merchant considering this service you'll end up having very upset clients.
They take $7 before the payment goes through for my gym membership, then reverse it if it doesn't bounce back. What kind of trickery is this? It's like they pre-empt a failed payment.
Another transaction shows they charged $7 twice for 1 bounced payment. What the hell
this company is the worst company, who the heck charges 21.90$ for a bounced payment? because a payment bounced since I didn't have the money in the account, I got charged $21.90 putting my account into negative, now I will get an overdrawn fee from the bank of $15.
Good job guys, I hope companies stop using your services and you go bankrupt.
Are these people for real?
I got charged $21.90 and the funds were in the account. What scam are these people running. Avoid at all cost! This is nothing but a high end scam and this company is a disgrace.
Can -1 star be an option, cause this is what they worth it
I'm am beyond frustration and anger with these people. $21.90 for failed payment fee...you kidding me? you charged for so called "failed payment" 4days after payment was done - screenshot attached. You should be ashamed and if I find the time I'll drag you to court. As most of people that reviewed Ezidebit, this regards gym membership and I love my gym, but these scammers must be avoided at all costs. Don't bother call the call centre, only a waste of time!
If I could rate minus stars I would . Definately not user friendly
Just don't do it. If you are a user their fees are criminal. Just steer clear. If you are a business looking at using them, don't. good way to scare customers off to the stratosphere.
Automated system of accepting information.
Multiple attempts to answer automated questions failed even though my answers were absolutely correct. Their system kept stating the information was inaccurate and rejected any further ongoing procedure to pay an account.
Financially Predatory Practices
I pay my gym membership through Ezidebit ($30 per week). When a payment bounces Ezidebit charges $21.90 as a bounce fee (which goes directly to Ezidebit - not the gym), and the gym also charges me $2.50 as a late payment fee.
Recently I hadn't checked my gym membership bank account in 4 weeks and the payment had bounced 4 times. I have a small recurring transfer into this account to cover the cost of the membership. Because after the 1st week they attempted to bill me for a fortnight, then 3 weeks of payments, etc - there was only enough money...in my account each week to cover the bounce fees - so for 4 bounced payments in 4 weeks, Ezidebit charged me $87.60 (for principal payments equal to $120). Ezidebit charges a 73% surcharge for a bounce fee. Imagine if your $200 rent payment bounced and you had to pay a $146 bounce fee on top of your rent (not to your landlord, but to the payment provider they use). Not only this, but when I inquired about why the bounce fee was so high - they said it was charged to "recover administrative costs of dishonoured payments applied to them by their sponsor bank." When I asked them to clarify how much their sponsor bank charged them for a bounced payment....SURPRISE!! "We are under no obligation to discuss commercial agreements between our company and our sponsor bank." If you need a human translation for this - it means their sponsor bank charges them almost nothing, and they then use this as an excuse to charge extortionate fees to consumers who most of the time don't even realise they're in an agreement with a 3rd party. My favourite part about this - is that if Ezidebit responds to this review like they have so many others, they will say some variation of " Your payment schedule, including the amount charged and frequency is handled by the business we are debiting you on behalf of" OR that they "do not control the payment status when funds are requested from your bank." This is Ezidebit attempting to pass blame to the business you're engaged with (THEIR CLIENT), or your bank. They do not ever draw attention to the fact that neither of these parties actually charge you the extortionate fee - Ezidebit has chosen to do that, and Ezidebit does that with NO transparency over how much they are inflating the administrative cost applied from their sponsor bank (I'm sure it is astronomically inflated).
This is a Crap company shouldn’t even be running , absolute joke if anything you are going to sign up to has this company included with them don’t waste your time
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