Ezidebit

As a business owner, my experience with Ezidebit has been frustrating, and I would caution other businesses to carefully consider their options before using this provider. The fees associated with Ezidebit are, in my view, excessive. Both the business and the customer are charged, which places an unfair burden on all parties. For example, when a… Read more

payment is dishonoured, the customer is charged $9.90, while the business is also charged $0.99—despite having no control over a client’s available funds.

A further concern is the handling of failed payments. On multiple occasions, clients have been charged dishonour fees even when their financial institution has indicated that no attempt was made to debit the funds. This raises serious concerns around transparency and process.

After two years with Ezidebit, I have been attempting to transition to another provider for the past six months, which has proven to be a difficult and prolonged process.

Overall, this has been a disappointing experience, and I would encourage other business owners to fully understand the fee structure and processes before committing.

They missed direct debit surcharge is outrageous. Missed $22.10 (because juggling cash flow as SO MANY OTHERS), they charged me $8.80 for it. I have only two places left where I have to use this rubbish company. I go on business's webiste to whom I missed fortnightly payment from. Rubbish ezidebit part at payment part says name is invalid on card.… Read more

NO, IT ITS NOT. your side have the issues. I am begging to companies please DO NOT use ezidebit. I do avoid businesses that use Ezidebit. Just utter rubbish. frustrating, extremly expensive, especially in times of high cost of living. Expensive, does not work properly.

Ezidebit consistently blocks our Agency log in. Repeated change of passwords that last a couple of weeks only This process is consistently happening - I need to print out statements - I have pages of changed passwords I have advised some of our… Read more

Tenants to cancel Ezidebit as their system is not consistent as other software programs. I have contacted them on numerous occasions - changed the password again only to find a few weeks later that it doesn't work once again. So over it!!.

You need to rework on your website or in general on your document's but why is that??? 1) so many fees which is extremely unnecessary and bad for the company reputation. 2) the fees are also to expensive and cause so much trouble. 3) the process is so slow even though the process fee is to high 4) since the process is so slow it is causing a… Read more

delay in payments 5) since the payments delay there is a failed payment fee causing a bad experience to customers 6) the failed payment fee isn't an easy number to look at for something caused by the company 7) there is no option to at least try and make the payment yourself 8) since there is a no option for attempting to pay there might be an inside company players

since there is so many problems going on there might be a questionable thing going on in the company that because of those problems there is so much arguing between customers and business hoping for a fixation ASAP before it go worst and worst.

I have contacted ezidebit 3 times now and they have said they will refund the $14.80 x 2 they charged my account , and they haven’t . I won’t be using ezidebit again or businesses that use ezidebit for a payment method

Just got scammed by this company, again – Another random charge from this company, again. Even with a court order against them from the last time they scammed me out of $100's in a single week, they charge me randomly on my new card that they should not have the details of. And my bank says nothing they can do. Seriously, they need to get a class action against them for fraud or… Read more

something, because even a court order telling them no more charges isn't enough to make these scammers stop. All I can suggest is make sure any business you're considering to buy something from, be certain that they don't use Ezidebit, otherwise they'll scam you too.

Deceitful business practice – Nothing in my gym membership makes mention of a $21 fee from Ezidevit for an overdue payment. You will get zero warning, just the fine. This feels like a predatory business practice.

Absolute crooks – I used Ezidebit for client direct debits with my business. In 2021 my business structure changed to a company. I phoned Ezidebit and filled in the appropriate paperwork to cancel the old account and update my client information to the new company structure. Part of this process was cancelling the old account. Three years later (august 2024) my old… Read more

account is still be debited $19.80 per month for a monthly account fee. I have phoned ezidebit and their customer service who have verbally acknowledged that this account should have been closed and that I shouldn’t still be getting charged monthly but yet they continue to charge me this monthly fee. So for this has amounted to $712.80 in fees and charges. I have been promised a callback on multiple occasions but never received a call. So far this has wasted hours of my time and money. If you are a business looking for a company to direct debit your clients steer clear of Ezidebit. They don’t allow you to cancel your service and when you raise a complaint they ignore you hoping you’ll go away

Disgusted with ezidebit – It is disgusting that you charge a disability pensioner $21.90 for missed debit payment of $13 almost a 180% penalty. I recommend not signing up to a company using ezidebit as they are a ripoff

You are Stealing from me – I have no business with any company that uses your services. You are a bunch off scammers and thieves. I have reported to the Bank and to the Police. I want my money back. 5 transactions over 2 days. I have not made any of these transactions as at the time of all of them I was either asleep or at work.

Terrible customer service – on 9th October, I requested that my account/contract with Ezidebit be cancelled. On the 14th October (5 days later), I received a confirmation that my account was cancelled. Then, I received an embarrassing phone call from a client telling me that Ezidebit had debited their account. I called Ezidebit and was kept on hold for 10 minutes. I… Read more

selected their Call back option but no one called me back. So, I sent them another email on 25th October requesting my account/contract be cancelled. Once again I received an email the account was closed. Today I called Ezidebit because I wanted to speak with someone to ensure my account was indeed closed and no debits would be processed. After being kept on hold for over 44 minutes, I eventually got to speak with someone.

5 direct debits in row and my account is empty – Signed onto a small business that’s using this service, and Ezidebit made 4 direct debits from my Account and then a 5th where it bounced on 28th September in one go. All money from work is gone, Yep that can literally happen!! They have claimed error on Ezi debit behalf as not me or the small business owner have done anything wrong, but I have to… Read more

wait 4 business days for it back. Oh and thanks for the auto text demanding $21.90 fee payment due to failure to pay, that’s going to happen when you take everything from my bank account all at once.

"Dishonour" Payment When You Have More Than Enough Fund! – It is very disappoint this happened the second time! Unfortunately my gym only charging membership fee via this business. They will claim that you have a dishonour payment when you have money in your account and want that fail payment fee from you. This practice should be made illegal. For instance I have over $2000 in my daily account while the payment is ONLY $14.95 and they want a late payment fee of $21.90!

terrible customer service – As a gym owner these guys have next to no customer support. I've had to put in support requests several times on one occasion they didn't respond for over 6 weeks. They also lowered their administration/processing/late payment fees but didn't notify any of their existing clients of this.

Took money out of my account AFTER company cancelled my contract, due to inability to provide product/service – I attempted to long-term rent a vehicle from a car rental company in Adelaide, a week ago. Due to a number of monumental blunders (lost my contract in the system and then could only provide me with a (very beat up) loan car from their crash repair business- they attempted to do this twice (by the way) I refused to accept the vehicles and went to… Read more

another car rental company which provided me with a (near new) well maintained vehicle. The business in question agreed to cancel my contract, due to not being able to provide me with what I needed/failing to uphold their end of the contract. The car company in question, cancelled my contract, emailed me to tell me so, and refunded me the deposits I paid as part of the rental agreement. My direct debit set up was with eazydebit. So, what do eazydebit go and do? They take $235.00 out of my account, THE FOLLOWING DAY. Despite the account being cancelled, and notification being provided in writing. I have been waiting almost a week now and no refund in sight........? I would like my refund EAZYDEBIT. I am only a casual worker living alone so $235.00 is a lot of money to me. (Maybe not to your company, but it is to me.) The company in question states that the money will be refunded back to me, as soon as YOU, have it? Well, it's been almost a week, so do the right thing and RETURN MY MONEY TO ME!!!

Unexplained failures and questionable charges – I have a monthly payment set up through Ezidebit and twice in a row they've claimed to be unable to process the charge, despite the linked card having plenty of funds and working for other bills. They charged a "dishonour" fee for the first failure. The second failure cites a code that does not exist on their "failed payments" info page. That… Read more

doesn't really matter though as all "failed payments" are fobbed off to your bank or to the business you actually deal with.

My advice is to avoid using Ezidebit, and avoid any business that requires you to use Ezidebit.

You can get out of Ezidebit – Received a dishonour fee of $21.90 for late payment fee (forgot to topup the account - my bad). However now im also -21.90 behind. Unfair when thats the actual weekly fee for swimming lessons and there is no cost to the "bank". Would rather that money actually go to the swimming school. Asked the school to get me out of Ezidebit and I'll pay in… Read more

advance myself. THey agreed. Problem solved and the swim school gets paid. If they didn't agree i would have taken my son out of that school. Don't want my banking details with a scam of an organisation that calls themselves a "bank" when they don't even pickup the phone when you try to call them. Surely $21.90 would cover a 5 min phone call to cancel my account.

$21.90 failed payment fee is criminal – A $21.90 fee for a single failed payment is unfair and criminal. Avoid this company like the plague and urge others to take their business elsewhere.

[Content Removed] artist avoid merchant if they use this payment services – Ok, so it's an organised criminal business.Here is the business model. Offer services as a payment processor to merchants at $0 fee. Just when you get access to that merchant's customer's bank accounts you'd charge their account with made up penalty fee of $10. Now here is the key keep that amount to a low number so that no body would bother… Read more

chasing you also keep it reasonably higher that you'd be in profit too. And yes do not need to spend a single dime on having someone responding via email or phone for victim customers. There you go you have set up a shams of a business where as little as $10 would be multiplied by millions of customers every month.

For customers only: As soon as you hear your beloved local business telling your that they use any payment services named "EZI" just understand that business was offered free payment processing services and they can't care less that you'd be robbed every month as every time you'd ask them to help getting your money back spent on a made up penalty fee. Merchant will shut you up by saying " not my problem". So, unless you care about your hard earned money do not do business with such merchant as you'd risk your bank details to scammer like EZI debit, Ezi pay Ezi this Ezi that, Yes they go by thousands of different names.

Now 5 stars to me for burning this much time explaining a [Content Removed] business

Excessive charge for minor mistake – The failed payment fee is nothing short of a revenue stream for this company. Missing a $44 payment due to insufficient funds is my mistake. However a $14.80 charge is excessive. Maybe the funds are required to appease the angry customers. I challenge how this fee is needed to cover costs incurred in any other way. I will recommend my local pool to move away from this service.

Double charge and ridiculous fee – Charged $10 fee because my card was overdrawn when paid for gym membership. I put the money on the card the same day, but they decided to charge me "missed payment" fee anyways. On top of that they double charged me a week later after I paid with a different method! Will never sign up for direct debit with this company again. No transparency, this "surprise" fee was never mentioned to me before.

Awful Service – I'm an existing customer with them and they withheld $2600 from my account due to a chargeback request that my customer is telling me they never mad and has provided me with proof that haven't received any funds. After numerous phone calls and emails I'm now forced to take this up with Fair Trading Ombudsman and I'm looking to move away from them.… Read more

They refuse to provide me with even the name of the bank that I need to follow this up on let alone a reference number or more information.

[Content Removed] – 0 star all day long for these [Content Removed]. $21.90 dishonour fee for each failed payment on my swim club membership fortnightly debit. Total rip off, especially considering there is no opportunity to rectify the issue before the fee is charged. I will make every effort to vote these [Content Removed] out at the next AGM. To any organisation… Read more

considering using Ezidebit, it would be a complete disservice for your members/clients. To anyone considering [Content Removed] against Ezidebit, please count me in.

Thieves – I have to pay through them $35 per month, and i do have funds in the bank account, but they send me message this morning said payment was failed coz no sufficient funds . So i called just now , the guy said he doesn’t know why was this happened and I need to talk to the bank instead of them. They will charge $21.90 as failed payment fee, if i fell… Read more

that’s wrong, I should go to the bank .They just sound like robber , I gonna tell all my friends don’t deal with them at anytime.