Fallon Solutions

I’ve used Fallon solutions a lot. They were the main trades that renovated my house, installed my aircon etc. and while they were expensive, they were always able to be there fast, did good work and were good to deal with. Something has changed. Now, it is very difficult to get anyone in a reasonable time, the trades are rushed and make mistakes… Read more

(plumber missed several glue joints on downpipe) and it takes several reschedules before they actually arrive. The prices are still expensive. I don't see an advantage in using them now over any other trade. I’ve tried them three times since the new ownership and I won’t be using them again.

WOW....Super Slick Snake Oil Salesmen. A $198.00 job turned into $1500.00 in a snap. I was a trusting person, but turned out to be simply "old and gullible", when I found out that the job should only have cost me about $700.00 (if that). Foolishly I neglected to read previous negative "reviews" where it was all splet out ver batim. In the end… Read more

things just did'nt add up - like "I can't send you an invoice until you pay and I (plumber) sign off on the job". When I did finally get the invoice it included "add-ons" I simply didn't request. This is after I have paid. I also asked about what warranty was involved from both the plumber and email to office - still waiting. But all my fault for being trusting and these slick operators had it down pat - "caveat emptor". P.S. [Name Removed]- customer experience manager, don't bother reaching out unless you are prepared to offer an $800.00 refund and an apology.

I called Fallon out for an overdue air con service. They charged $289 for the call out alone, and then told me it would be another $800-900 to service it. I pointed out that was almost as much as it cost me to put it in. Acknowledging that was high, they tried to upsell me on a new unit for around $3500. I refused, and I then called out Spanos… Read more

Electrical, who serviced it and got it working for around the cost of Fallon's call out fee alone. It's been working well for a year since then. I would recommend not dealing with Fallon.

We had our 2 airconditioners cleaned today by Neeraj Chandra from Fallons. We have had very good service from Fallons for quite a few years now and Neeraj did not disappoint. He arrived promptly and his service was very professional and thorough. He… Read more ·  1

was very nice and explained the quote very well and answered all my questions. We are very happy with the service that Neeraj & Fallons provided and would recommend them to anyone!

Without Prejudice. Female ~75 has been using Fallons for about 4 years for plumbing, electrical etc. Their rip-offs have been ongoing and outrageous. They realise that she has nil/limited knowledge of electrical and plumbing trades. Latest… Read more

financial assault. I have got involved because they drained her account and left her unable to pay her regular bills. Plumber turned up to do a warranty fix on the flush buttons they had fitted in18/8/2023, they were sticking. Fallon brought new Caroma button set which did not fit so cleaned/cleared existing buttons a 15 minute job. Cost $1372.24. The buttons left behind were the Caroma buttons they bought along as back-up. These vultures are unconscionable; they steal from the vulnerable as a mission objective. Do not use them under any circumstance, Fallons will rip you off. We will be contacting Office of Fair Trading about them. There are hundreds of people complaining on this site and probably thousands who have tech. problems making a complaint. Fallon's reviews probably written by them. Proceeding to OFT, ACCC & QBCC. as Fallon communication is a waste of time.

Dylan arrived promptly as per appointment - very knowledgeable & very helpful & explanatory-. Job finished with great results still under warranty - strongly recommend Dylan. Show reply

Ethan came to complete a plumbing inspection of our property. He arrived on time, was very helpful and informative. He provided us with tips on how to ensure we maintained our how water service and water tanks. He also made some recommendations which we are considering. Show reply

Electrician Dan was called out to give a quote for fire alarm installation. Dan arrived promptly and was early very polite and respectful. He stated on how compulsory fire alarms are and where they need to be installed. I showed him the four bedrooms and the electrical panel. Unfortunately due to the age of the panel which needs an upgrade. Dan offered payment plans on which is under consideration. Quote will be accepted. Show reply

Fallon is now FALLIN ... Fallin apart !! ...Now corporate owned and what a mess. Where do I start ? Phoned reception every day and left messages - no reply. Plumbers showing-up without an appointment, plumbers not showing up with an appt, plumbers showing up without my new toilet, lost my new toilet, waiting 3-weeks for a toilet ... an expensive… Read more

service that I'd once tolerate is now even more expensive and any resemblance of service is now gone .... honestly, from what I have experienced this place is self-imploding from a new corporate style business model that minimises cost and banks on Fallons previous reputation to hold business ... their "packages" where they want you to sign-up are borderline predatory ...

An extortionate quote of $800+ to replace a leaking tap. OH, but wait, the customer gets a lifetime guarantee on their service; and the customer can become a black or red club member. What a joke.

They came out to quote, provided an extortionate price (not in the ballpark compared to other contractor quotes) with one number, take it or leave it, no breakdown, together with a lot of slick marketing material for other trades. I asked for the quote to be itemised into hardware cost and labour cost, and they refused. They said it's a fixed… Read more

price quote, and they didn't like being questioned. Okay, every quote is fixed price: that's what makes a quote different to an estimate. Normally, a quote is at least itemised into labor and material, the same way an invoice is. Anyway, I don't plan to do business with this company... anybody who refuses to even detail what hardware they plan to install in your property gives off a very dodgy vibe.

Last week I had Andy Cope and Brad over to install a Solar King roof ventilation whirlybird. I wanted mains backup to the solar panel so Fallon’s electrician Cameron Sullivan completed this part of the integration. The thermostat controls the operation of the unit and it operates on hot nights and days when the sun doesn’t shine. I’m really happy with it. As usual the Fallon’s team of tradies were excellent. Punctual, courteous and professional. Show reply

BE VERY WARY OF THIS COMPANY I contacted this company believing they were reputable. I was quoted $1,169 to fix a leaking tap at the front of my home, which shocked me given it required replacing a single part with very easy access. I questioned the technician several times, as there was minimal labour involved. He repeatedly told me the high cost… Read more

was due to the part being very expensive. I was on an important call and reluctantly accepted this explanation. After the job, I had a neighbour with plumbing knowledge check the work. We found the part used costs around $55–$59. The replacement would reasonably take 10–20 minutes, involving loosening two nuts. After making a complaint they have stopped returning calls.

Brynn Jansen came to my house yesterday to do an annual check of my 2 air conditioning units. Brynn carried out all the necessary checks with aplomb. It was a pleasure to meet another member of the Fallons team. Show reply

I have a number of split system air conditioners (Daikin and Panasonic). Because my past experiences had been favorable, I engaged Fallon’s Solutions to undertake a checkup and clean. Edwin Lai and Eoin Cahill were the technicians. The work was thorough and professional. Eoin identified a partial blockage of a drain which although it wasn’t… Read more ·  1

currently causing a problem had the potential to become serious in the future. Edwin identified options for improved climate control and provided a detailed upfront specification for the work. I have come to rely on Fallon’s for all my trades jobs around the house. I have never been disappointed. It was a pleasure to have Edwin and Eoin in the house.

Really happy with the service I received. I contacted them to fix my dishwasher and they were quick to respond and book me in (booked within 2 business days). Daniel, the technician, was on time, very knowledgeable, and explained the issue in a way that actually made sense (which I really appreciated). He didn’t just fix the problem but also gave… Read more ·  1

a few practical tips to avoid it happening again.

Overall, the whole process was smooth and professional, and the customer service was great throughout. Pricing was reasonable too, especially considering the appliance was out of warranty.

Good to know they cover a range of household appliances as well. I’ll definitely use them again if needed. Highly recommend.

Fallon Solutions again helping to keep my house ship shape. It was really great to have Rob Franc this morning sorting out some of my plumbing problems. All this was done excellently by Rob. Thank you It was good to see you. Show reply

Once again I was very happy to welcome Mark into my home to carry out the annual check of the fire alarms etc. He is the most delightful young man highly qualified and most proficient. A pleasure to see you again Mark Show reply

FS advertise same day attendance. On 18/3/26 I asked for a drier to be repaired, and I accepted FS quote 19/3/26. FS attended 23/3/26. Personable tradesman identified parts needed. On 24/3/26, I accepted quote to order the necessary parts and… Read more

install them (expected 5–7 working days from the order date). Parts apparently arrived 31/3/26 and at 3:46PM 1/4/26 FS texted me to make an appointment to install the parts. When I phoned, earliest date was 9/4/26 because as FS put it "unknowingly our tech will be on annual leave until the 9th as well as our booking today was full". Even acknowledging Easter is in the middle, and there was a week to get the parts, 3+ weeks is not reasonable when FS advertises same day attendance. FS has many tradespeople working for it, so one person's "unknowing annual leave" is no excuse. FS is expensive , which I accepted, but I did not accept its unnecessary delys.

Today I had an electrician booked between 9:00am–1:00pm for work that needed to be completed before Easter. I’m also a Gallons member, so I expected a certain level of service and reliability. At 11:36am, the booking was cancelled, with the next available time pushed to after Easter, towards the end of the week. I understand that schedules can… Read more

change, however the issue is the complete lack of effort to find an alternative solution that works for the customer.

After taking the time to organise and plan around this appointment, the response I received was simply, “do you want to cancel?” which doesn’t address the problem at all.

Unfortunately, this isn’t the first issue I’ve experienced with Fallons, and based on this experience, I wouldn’t recommend their service.

Cameron Sullivan came to replace a broken isolator switch yesterday. He was totally competent and carried out the work very well without any fuss. Fallon is a very professional organisation and responds rapidly and effectively. To get this service you may have to pay above the average price. Show reply

Fallon use to be a company with integrity but now I was told when desputing a fee by a Fallon representative that I am to pricec focus to be a fallon customer. Why to treat a retire and cliant.