Thanks legend Jordy Hanna from Faucet Group Plumbing. Timely, professional, polite, helpful and TIDY! Appreciate your work.
This review to submit needs at least 30 words... I’ve been pretty succinct.
- Air Conditioning Installation/Repairs
- Verified customer
One star is too much
On Saturday 28 November 2020 [Name Removed] from the Fawcett Group worked to fix a water leak in my Bonaire Integra evaporative air conditioner. He said he found a small hole in a 6 mm pipe, put in a joiner, and then attempted to charge $356 for his work. Luckily, when [Name Removed] arrived I switched on a timer because weekend rates are quite high. When shown the timer he backtracked and reduced labour fee by $66. He also refused to accept the Fawcett Group ‘advert’ I had that says “you get $ 50 off every time you use any of our services". H...is explanation was “it is not valid on weekends”. A few days later the air conditioner was used. It did not cool properly and made a whistling/hissing noise, audible inside the house when on low fan speed. This prompted us to have a look at the air conditioning unit. We saw one set of pads left on the roof next to the unit and a hole on one side of the unit where the pads should have been: [Name Removed] did not put back the part of the air conditioning unit back after he dismantled it to diagnose the problem and carry out the repair. I informed the Fawcett Group, in writing, about this issue and also expressed my disappointment with [Name Removed]s’ behaviour and the amount I was charged. They send a technician who fixed the pad, but did not provide any response about other matters. 7 weeks later, on 21 January 2021, the water leak re-occurred. The Fawcett Group were informed and sent [Name Removed] to look at it. He acknowledged the problem was again with the 6 mm pipe. He said the pipe was so worn out that it could not be repaired and needed to be replaced. This pipe was in use for about 12 years and it is reasonable to say it must have shown the same signs of deterioration on 28 November 2020, but was not replaced. The cost for that repair was $ 242.99. [Name Removed] also refused to accept the Fawcett Group ‘advert’ I had that says you get $ 50 off "every time you use any of our services". Further, the Fawcett Group advertise on their website that they do not charge a call out fee. But they quote $150 for the first 30 min and $44 for every extra 15 min and, in addition, don’t say these amounts are not GST inclusive. Needless to say, it was very disappointing to pay twice ($532.99 in total!) for a simple problem to be fixed. It was equally disappointing to deal with misleading advertising and dishonest behaviour. On 25 January 2021 I called the Fawcett Group and spoke with [Name Removed]. He listened to my complaint and said [Name Removed], the Manager, will call me to discuss how to rectify the situation. [Name Removed] never called. This review was provided to Fawcett Group for their comment on 3 February 2021. No response was received.
Thanks Jordy did a great job fixing our bathroom tap!
One quick phone call and the job was organised.
Great communication by all of the staff and quick, reliable service!
Hot water boiler burst on Christmas night. Called and was fitted with a new one next day. Jordan came out, very professional, reliable and friendly. Did an excellent job and I couldn't be happier.
Luke came and checked the toilet problem as well as the water pressure today .. my home is old . The water pressure was miles too high so he attached a new water pressure limiting device .. This young man is always cheerful and efficient. Cleans up well and remembers the discount !!! I will only ever deal with this company ..
Very Satisfied Customer
The plumber Luke was very punctual and quickly determined the problem. I was given a quote. Luke worked efficiently and fixed the problem, diligently checking all was working well.
A satisfied customer.
Thank you Luke for the excellent job you did repalcing our 2 very old toilets. We have always had very professional and knowledgeable trades people attend when we've contacted Fawcett and really appreciate you all. Thanks again.
Elliot from the Fawcett Group was fantastic. Turned up on time, repaired everthing that was wrong in a prompt and professional maner!
Will be using their service again in the future.
Quality workmanship and service
Yesterday Luke attended promptly and conducted a repair immediately to fix a high pressure leak in wall of my shower recess. He found the leak quickly and cause minimal damage to my tiles (only one!!) in order to access the leaking pipe. All repairs done in copper and he cleaned up afterwards. Top job. I will be using this company again and recommend to others. Thanks Luke.
Thank you for your friendly, fast, professional service at such a good price. Easy to communicate with and i didnt have to wait for more than half a day between first contact and having my new system installed. Cheers
Elliot & Jordy
They were really friendly, on time, and kept me up to date with the whole process. They cleaned up as they went and were just top notch. Would definitely recommend!
Highly recommend - the best service !!
I needed an emergency electrician today and my usual electrician wasn't available so I was given Fawcett's number. I am so impressed with how quickly they responded and how soon they got the power back up and running. I called Lisa at 5pm and by 6pm they had attended the property and sorted everything out. Andy was fantastic. Such a lovely guy and so helpful and professional. I would highly recommend Fawcett !! I can’t speak more highly of Lisa or Andy. I am absolutely so thrilled with their exceptional service.
I would like to highly commend the service provided to me today by The Fawcett Group. The plumber (S..) was not only highly efficient in completing the work but he was also extremely responsive to my needs in relation to a medical condition which impacts my use of taps. I cannot speak highly enough about the service, the great quality of the work and the consideration of the staff member. Thank you Fawcett for providing such a seamless service. Kindest Regards S.C
Quick, professional and thoughtful
Alliance sent Fawcett to fix my burst shower head. Arrived in a hour with good communication. The technician helped me with an easier solution to save money. All fixed. Really appreciated
The reviewer stated that an incentive was offered for this review
Like a blast from the past
We rang Around the Fleurieu Peninsula to find a plumber who could come and replace our toilet which had a broken pan. Every one was too busy to come for weeks.
Someone said, 'Try Fawcett'. We did.
Mandy, who answered the phone was knowledgeable and understood the problem. She said someone could come first thing Tuesday morning.
Monday, around lunchtime, we got a call saying they had some emergency work on Tuesday morning would we mind waiting until around midday. That is good communication, much better than just turning up late. Thank you.
Another phone call mid morning to say he's half an hour away.
Arrived on time. Did the job well.
All done and cleaned up professionally.
Thank you team.
For all your plumbing needs look no further than The Fawcett Group - The best Team in the South
Rang the Fawcett Group after hours for a plumbing emergency and they came out quickly and were very helpful. They were very professional throughout the whole process. So if your ever stuck and needs a plumber in a rush look no further than The Fawcett Group down south.
Punctual, polite tradesman, phoned when they said he would. Cleared the drains. Communicated what the problem was clearly. Offered good advice regarding other plumbing issues. Would definitely get him back for any other plumbing problems.
Quick and friendly service
We called Fawcett for our gas plumbing needs. They were friendly over the phone and in person, accomodating to our times we were available, prompt and the bill was well priced. We would call on Fawcett again.
Gas Leak No More...
Called Fawcett for help with a Gas Leak. We had Courtney come out and promptly locate the the source of the gas leak. He was on time and communicated thru out the process leaving me with confidence we were being looked after. Gas leak was rectified and we are extremely happy with the service from both Courtney and Fawcett
I called Fawcett plumbing out for an emergency blocked drain at my property. The office staff were great to deal with, plumber showed up on time. Good price and reliable.
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