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Finder.com.au

Finder.com.au

 Verifiedfinder.com.au
Finder.com.au
4.7

1,189 reviews

Positive vs Negative
92%8%
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Transparency ?
4.4
Rates and Fees
3.4

 AI reviews summary 

Finder is highly regarded for its ability to simplify the comparison and switching process for utilities, particularly electricity and gas. Users frequently report significant annual savings and praise the platform for its intuitive user interface and transparent data presentation. While the majority of feedback is positive, there are recurring concerns regarding technical glitches in the rewards system and the frequency of follow-up sales calls.

Pros
  • Ease of Use: The website and app are consistently described as user-friendly, allowing users to compare complex plans and complete provider switches in minutes.
  • Significant Savings: Multiple users reported saving hundreds of dollars on their energy, gas, and internet bills by using the platform's comparison tools.
  • Proactive Customer Support: When technical issues or queries arise, the support team is frequently praised for being patient, professional, and quick to resolve disputes.
  • Effective Comparisons: The platform provides clear, side-by-side data that helps users cut through industry jargon to find the most cost-effective deals.
Cons
  • Rewards System Glitches: Recurring technical issues involve rewards disappearing from dashboards or users being incorrectly flagged as ineligible for gift cards and incentives.
  • Unsolicited or Frequent Calls: Some users expressed frustration at receiving immediate or unexpected follow-up phone calls after simply browsing or providing a number for a quote.
  • Incentivised Reviews: A few reviewers noted they were offered gift cards in exchange for five-star ratings, which some felt undermined the authenticity of the feedback.
  • Manual Data Entry: There are occasional complaints regarding the need to manually calculate usage or enter bill details when the automated tools fail to work as expected.
Verdict

Finder is an effective tool for Australians looking to reduce their household utility and insurance costs through a streamlined digital experience. While the platform excels at comparison and switching, users should be prepared for potential follow-up phone calls and may need to proactively contact support if technical issues affect their promotional rewards.

1,189 reviews
1 Simon l.  · They use AI SLOP to advertise, gross. These are paid recommendations finder puts forward
4 Peter  · Useful for in depth reviews of banks and other financial services. Always do your research but they are well worth checking out.
1 Jeremy R.  · Use AI instead, save yourself the commission!! Finder takes a cut of all offers, you can find better deals using AI.
5 eric87crx  · Super easy and hot me the best deal, would use again.
5 Jodi  · Very easy to access info online and then received a follow-up phone call. Savings obtained for energy bills. Quick and easy
5 Jess Jane H.  · This is the best choice of credit score to view
Ibrar B
Ibrar B11 posts
 

Initially had issues with rewards showing ineligibility but contacted the customer support and had to provide proofs etc to validate the claim. I think this should have been automated.

Ask the reviewer
Connor F
Connor FQLD
 

Excellent service and attention to detail, May helped me with my concerns so efficiently and kept me well updated along the way, the service Finder provides is great for everyday Australians, there was a bug with my initial reward issuance and May helped me resolve it extremely quickly, after my issue had been resolved, another system error… Read more ·  1

occurred resulting in another reward being issued, of which, I was able to keep!! Cannot recommend finder enough to others and will actively praise their comparison and rewards system with my friends and family. Keep it up!

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Gerry
GerryNSW8 posts
 

Just received a third party with indian accent calling from a company phone number (02) 72467407 )saying they got my detail from Finder with my Full name a phone number "want to help me get a best energy deal now", you guys are not suppose to leak user data to a third party company without user consent! Please investigate internally if you didn't sell it to third party.

Ask the reviewer

Reviews with attachments

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Philip H
Philip HVIC
  Fair Incentive

Very pleased with the service I received from my Finder consultant Show reply

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Amit
Amit
  Fair Incentive Verified

Great service got the best deal. I am glad I chose finder Show reply

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Lik G
Lik G
  Fair Incentive

Excellent customer service erin and she provided excellent information and provided accurate info Show reply

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Carlie D
Carlie D
  Fair Incentive

Using finder was so easy. I just put in my details and a friendly consultant rang and went through plans that suit. Try it and you will be surprised how simple it was. Show reply

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DEEPKAMAL
DEEPKAMALVIC
  Fair Incentive Verified

Really outstanding site . I was really impressed when I was compared with different type of requirements like cards non plan electric current gas mobile plan it’s given all in one option thanks for the finder from another finder way..b st the ay to find anything available on site. Show reply

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Simon
Simon3 posts
  Verified

Switched to Optus NBN because of the $350 gift card reward in Dec 2025. Do everything right and remain connected in May 2026 and have been told ineligible to get the reward, without any explanation. It feels like a scam to me and will close Finder account and switch out of Optus now. Hurting two brands in one go. REAL LIFE EXPERIENCE AND NOT… Read more

RECOMMEND TO USE FINDER.

Update - Filed a complaint and the Customer Care Engagement Specialist from Finder looked into it. They requested a few screenshots of my subscription history and quickly resolved my complaint which is good. But overall, when Finder decided my reward as ineligible in the first place without any reasons (refer to email uploaded), demonstrated the eligibility check process requires an uplift for sure to deliver outstanding customer experience. Rating revised to neutral.

Finder
Finder    

Hi Simon, thanks for the review and we're sorry.… Read more (+1 reply)

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Rin D.
Rin D.
 

Finder falsy advertise prices and intentionly mislead. Promised to respond with support to only ignore and not answer. They deceieve and hide when caught with their illegal advertising and promotions. Please beware of this dodgy company! Update: Finder did reach out to me. Called with an apology and explanation. It came very late but was happy to… Read more

finally get a reply. Still does not erase the damage done and still did not honour the original advertised price.

Finder
Finder    

Hi Rin, Thank you for updating your review, and we… Read more

Latest follow-ups

John k
John kNSW2 posts
  Fair Incentive

They provided Quick help to move to new electricity provider with best offer for now

 Follow-up  · They didn’t send me a gift card for leaving a feedback for them. It was a scam!

Finder
Finder    

Hi John, Thank you for your 5-star review! We're… Read more

R SOL
R SOL3 posts
 

Don’t bother entering their competitions if you’re from WA as they only have eastern states winners

 Follow-up  · Still no WA winners I notice. Very poor

Finder
Finder    

Hi R Sol, Thank you for your feedback regarding your… Read more (+2 replies)

Comparison Websites

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Anjul
AnjulVIC4 posts
  Fair Incentive

They asked to do review and I did positive 5 stars. They promised $20 gift card if I leave review BUT! It's just fake! Nobody contact me and of course no gift card!

 Follow-up  · I expected they contact me. Made me upset and frustrated. No I did not contact this idiots! They are liers and with people like them I do not want to speack

In-depth reviews

Deep
DeepVictoria4 posts
 

Experience review over these years using Finders – I am using Finder.com.au, and I couldn't be more impressed with how user-friendly and informative website it is. The registration process was quick, and within minutes, and I am accessing my credit score and detailed report from a while now. What I love most about this site is the clear, easy-to-understand breakdown of my credit report. It… Read more ·  1

explains the factors affecting my score and offers tips for improving it. I also appreciate the frequent updates, so I always know where I stand without any surprises. Additionally, the site provides useful tools, dashboard, details about accounts, score tracking and credit monitoring alerts, which help me stay on top of any changes in my credit status.

I've also been able to easily dispute inaccuracies, thanks to the site's straightforward process. One minor suggestion would be to explore opportunities to further streamline the integration of credit score updates with credit authorities like Experian. It would be helpful to include bidirectional functionality, allowing users to submit requests for credit history corrections directly from the site to Experian.

Overall, Finder.com.au has made managing my credit score much less stressful and more proactive. I highly recommend it to anyone looking to get a clear view of their credit health and improve it over time!

Sai Peri
Sai PeriNSW12 posts
 

Finder Helped Me Save Money and Invest Smarter! – I’ve used Finder.com for a variety of needs, from comparing utilities to saving money on bills, and even for investing in cryptocurrency—and I couldn’t be happier with the results! The comparison tool is incredibly easy to use and allowed me to quickly find the best rates, helping me save on my monthly bills and loans. On the investment side,… Read more ·  1

Finder provided me with clear, comprehensive information about different crypto and share trading platforms, making it easy to get started with confidence.

One of the standout features of Finder is the wealth of knowledge articles available. Whether I’m looking for advice on savings or diving into crypto investing, the resources are always top-notch and easy to understand.

Not to mention, their customer service is fantastic—quick to respond and very helpful. The rates for services they recommend are competitive, and the whole platform feels tailored to make financial decisions easier and smarter. I highly recommend Finder to anyone looking to save money and make better financial choices!

Philip
PhilipVIC4 posts
  Fair Incentive

Boosting Financial Confidence – Finder.com.au is an invaluable resource for managing financial wellbeing. It provides a comprehensive platform to compare a wide range of financial products, including loans, insurance, and credit cards, helping users make informed decisions and potentially save money. One of the standout features is its ability to keep users updated on their… Read more ·  1

credit scores, which enhances financial confidence and awareness. This feature is particularly beneficial as it allows individuals to monitor their financial health regularly and make proactive adjustments if necessary.

In addition to credit score monitoring, Finder offers several benefits to users. It provides access to a broad-based comparison service, ensuring consumers have the information needed to understand various financial products and services. The platform is user-friendly, allowing easy navigation and comparison without requiring personal details like phone numbers or emails. Furthermore, Finder's transparency about how they make money and their commitment to editorial independence adds to their credibility and trustworthiness.

Overall, Finder.com.au is a powerful tool for anyone looking to enhance their financial literacy and make smarter financial choices.

Positive reviews

Tee090
Tee090VIC2 posts
 

I had signed up for a Finder deal for the first time and there were technical issues with the reward disappearing from my dashboard. The second issue I experienced was having the reward rejected, even though I met all Terms and Conditions. Issues happen. The importance is how quickly they get resolved. Taylor (from Public Relations) and Anndy… Read more ·  1

(from Customer Care) both times were proactive and transparent in their communications. They were prompt in escalation, and resolving the issue to a satisfactory outcome. Despite the issues experienced, the customer service I received to resolve both issues exceeded my expectations. I will continue to use Finder and recommend Finder to my family and friends.

Barb
Barb14 posts
 

This was my first time asking for help to the online Finder Team, as I couldn't find something I was looking for. May I say, what a pleasure it is to deal with them, as they're very caring, helpful & friendly. I appreciate people in companies like this, in making a member's inquiry that much easier to deal with & no stress - Thank You :) Show 2 replies

Hayley
HayleySA
 

Using finder is the way to go if you need to compare NBN plans. I am really pleased with my experience with them and my order and gift card is the best deal I have come across. Their customer service is also wonderful, fast and query was answered immediately. Thankyou Finder Show reply

Negative reviews

Jay
Jay
 

I had accidentally signed up for utilities and asked them to cancel it for me. I didnt even get to finish and the Filipino lady sounded annoyed and hung up. Very rude when they realise they're not getting money from me.

Finder
Finder    

Hi Jay, Thank you for reaching out and for sharing your… Read more

AMAGID
AMAGID5 posts
  Fair Incentive

Bad experience with CS, even it takes me a week or so to solve the issue as the support team welling to pass everything on your shoulder to make their life easier. I’m not recommending at all

Finder
Finder    

Hi AMAGID, Thank you for your feedback. We’re sorry to… Read more

Comparison Websites

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Milad
MiladNSW25 posts
 

Blatant abuse of personal information I cannot stress this enough: DO NOT EVER give Finder.com.au your details. I was simply browsing their website, not signing up, not handing over my consent for marketing, and suddenly my phone starts ringing at 8pm with a sales call. This is beyond shady – it’s a direct violation of privacy, consumer trust,… Read more

and likely multiple laws around unsolicited communications and misuse of personal data. How did they even get my number? There is NO legitimate way this could have happened without Finder harvesting my information behind the scenes and selling it or passing it around without my knowledge.

This is exactly the kind of predatory data abuse that regulators warn about. Finder.com.au is clearly operating without regard for basic privacy rights. Imagine a company that snoops on your browsing activity, digs out your phone number, and then has the audacity to cold-call you in your own home at night. That is harassment, plain and simple.

Finder
Finder    

Thank you for bringing this to our attention. We take your… Read more (+4 replies)

Recent reviews

Henry
Henry NSW3 posts
  Fair Incentive

I have been using Finder to get the best deals for my home internet, electricity and gas for the past 4-5 years. Finder never fails to find me the best deals. There were times when the previous provider counter offered the deals so I remained with them but Finder is fine with that. They would then call me 12 months later to offer more deals. Show reply

Lisey
Lisey2 posts
  Fair Incentive

Was easy enough to use I'm not overly confident with online stuff but I managed to switch gas providers and was pretty straightforward although I'm looking for cheaper car insurance and that wasn't as straightforward Show reply

Sue
SueNSW
  Verified

Finder were very proactive in getting me the best deal for my electricity account and the Finder rep was very patient with me while I looked up all the info. Thank you Finder Show reply

Eran Michael C.
Eran Michael C.2 posts
  Fair Incentive

looked for a new plan as my old supplier kept increasing the price, finder made it some what easy to compare plans, there is room for improvement on making it easier wuth out me need to calculate my usage manually to actually fond which will be cheaper Show reply

Khisro
Khisro
  Fair Incentive

I had such a positive experience with Finder. The team was incredibly kind, patient, and helpful every step of the way. They made everything simple to understand and guided me with genuine care. It’s rare these days to find such friendly and supportive service — highly recommend! Show reply

James M.
James M.SA
  Fair Incentive

Electricity / energy pricing structures are a bit of a nightmare to try and compare, conflicting information on different websites at different times. Finder was helpful in finding best rates for our situation, saving us $. Show reply

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Dylan S.
Dylan S.SA
  Fair Incentive

I find it very difficult to decide and finder just makes it easier for people like me to develop a decision and compete with the best price possible for providing electricity and gas

Finder
Finder    

Hi Dylan, Thank you for your review and for sharing your… Read more

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