We have experienced major problems with Fisher & Paykel Double DishDrawer and have found it to be the most unreliable and disappointing dishwasher we have ever used. Major issues include: * recurring electronic control board failures * poor cleaning performance * draining failures and poor drying * flimsy plastic rack components * high repair… Read more
costs There seems to be a serious manufacturing issue relating to the electronic control board which even the Fisher & Paykel technicians cannot repair. We have experienced this with our current and previous dishwasher where 4 different technicians failed to fix the reoccurring electronic board failures. Therefore, we would like to warn future customers in purchasing this dishwasher so they can avoid the frustrations and extreme disappoint we have encountered.
Paid RRP for this new model and lasted 2.5 years before main board burnt out. Technician said F1 fault code which is water flooding but it was dry as a bone so he said might be cockroaches. $500 to get fix. Yes the dish draws are practical but not built to last. Show details
Our second dual drawer just died at 5 years and 1 month old, it keeps tripping out the circuit breaker, I would have expected to get at least 10 years out of a dishwasher. We favoured fisher and Paykel products as we hold their shares and we are New Zealanders but we won’t be buying another, they’re too unreliable Show details
Follow-up · The solenoids that activate the drawer lid failed prematurely, I wonder why instead of an electrically activated lid why didn’t Fisher and Paykel make it a mechanically closing lid with levers and springs ?
Reviews with attachments
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Breaking News, Dishwasher Allergic to Water and Suds! – On 30 June 2023 our new two draw dishwasher DD60DDFB9, Double DishDrawer™ Dishwasher, Sanitise, arrived, and it looked good. This was our second Fisher & Paykel and our fourth dishwasher in 36 years. The first lasted almost 14 years, the second lasted 11 years, our first two-draw F&P lasted nine years so I thought, aged 70 as I was, this may be… Read more
our last! Well, no such luck.
First, we got flooded by the incorrect installation by Fisher and Paykel mandated installers. They forgot to use a gasket and drip, drip, dribble, we woke up to a kitchen covered in water. Panicked we called a plumber who came and said, yes, missing specialized washer. He did not have one but used a larger washer and cut it down to size. $300 plus GST or $240 cash. We paid cash.
We reported this to Fisher and Paykel who were sorry for the "inconvenience" their faulty installation caused and offered to pay the plumber if we had an invoice. We didn't nor did we have an invoice for the two wet boxes of useless dishwashing pods.
F&P Technicians report: Water Tap Leaks??? No, the tap did not leak, the washer Fisher & Paykel specialist technicians forgot to install leaked. I was a bit narky when I read F&P's reinterpretation of the fault their technicians caused!
Now the dishwasher cost is up to $3140; $2800 for the dishwasher and installation, $240 for the plumber, and about $100 for dishwasher capsules. T Beep-beep-flash-flash, beep-beep-flash-flash, both drawers grinding like on steroids, the off button does not work, and the drawers will not open. Switch off at the power point and call Fisher and Paykel. A week plus later, 7 November 2023 a technician comes and has a look and explained that we used too much powder or fluid, that it spilled over, and the dishwasher got wet. A dishwasher that can't get wet? Seriously?
Anyway, we listened carefully how much fluid to put into the dishwasher, less than a third of the space allocated. So, we did as instructed. After 30 years of using dishwashers without a problem, a dishwasher that is allergic to water and suds. Ahh, the good old days where appliances that used water were waterproof.
A few days later, Beep-beep-flash-flash, beep-beep-flash-flash, both drawers grinding like on steroids, the off button does not work, and the drawers will not open. Switch off at the power point and call Fisher and Paykel. But then, I did listen to the repair man and followed their instructions to the letter, and still the same problem.
I switched off the dishwasher, then switched it back on so the drawers could unlock, then switched it back off. The drawers were not overfull with water or suds, so I guess something else was wrong. Anyway, I emptied the dishwasher and left the drawers open overnight. The morning after, the dishwasher worked again. I assume whatever got wet, got dry.
When Fisher & Paykel responded to my renewed request for a technician, I clarified that I did NOT NEED a technician but a replacement dishwasher, one that is not allergic to suds and water. A few days later, an email came saying that the technician did not find anything wrong with the dishwasher so this will not be happening. I wrote back clarifying if Fisher & Paykel considers a dishwasher that fails when wet as a correctly functioning Fisher & Paykel dishwasher. No answer yet.
I should have seen the warning signs!
We spent a few weeks comparing prices for that dishwasher and settled for $2400 plus installation. We went back to that store to make the purchase and were now quoted $2800 with installation managed by Fisher & Paykel would say to all this. Of course, we did not settle for that and went online to compare prices again.
EVERY price we saw was identical! Whereas two weeks before the F&P Two Draws ranged from $2400 to $2649, now it was $2800 everywhere in our State. It seems Fisher & Paykel price locked this product which I thought was illegal. I should have seen this as a warning not to purchase the F&P but we needed a new one and we spent some time researching pricing. $400 increase in two weeks, OUCH. Well, banks, insurances, and real estate were not the only one's price gouging after covid and contributing to the massive inflation.
So, this will probably not be our last dishwasher with so many issues in the first six months. I wonder what Sir Woolf Fisher and Crosley Paykel would say to the current quality of F&P Two Draw Dish Washers. Could it have anything to do with Haier having full control of Fisher & Paykel since 2012?
How long does F&P Guarantee their two draw dishwashers? Two Year, except for service, one year. Halfway there. Anyway, I will not buy anything else from Fisher & Paykel and at the rate this machine is going, I will need a new Dishwasher shortly after the guarantee expires.
I should have used Product Review, my second mistake. The Dishwasher rates 2.9/5. Well, my own fault for thinking that a product that we relied on for so long will continue to be good. So, I feel like a fool, and we know there is no fool like an old fool.
14 Feb 24 Trying to get the balance of the right amount of powder to get the dishes clean and not too much that the dishwasher shuts down, is nearly impossible. Six months and I had the dishwasher shut down twice, needing a day or two to dry out, and have maybe three loads that were clean where I did not have to handwash two or more items, especially cutlery. Three months of trying, and maybe a 10% to 15% success rate is abysmal.
The powder container is so large compared to the amount of 'Dishwasher' powder that I can put in, about 20% to 25% before the machine continues to run on both drawers and needs shutting off. Why make the powder container so large if it can only be filled so little?
12 July 2024 It is one year old, and I almost have the mix right. Too little powder and we must handwash a dew items. Too much powder and the machine goes into the I hate suds and water routine. From all the appliances we have, washing machine, dryer, two fridges, 5 aircons, dry vacuum cleaner, wet vacuum cleaner, several PC, phones, tablets, monitors, Wi-Fi system, even with the NBN, this dishwasher has caused more trouble than all the other items together.
Let's see how long past the two-yarr guarantee the machine lasts? I will keep this review live.
I don’t even know what to say. It doesn’t clean anything. I’m lost for words. I just spent $2400 on a dishwasher that doesn’t clean. I have to wash things by hand. These photos are after a 3 hour heavy duty wash. Show details
We bought our first double drawer dishwasher in January of 2023. After 2months the machine got replace twice. Eversince we bought it never stop having an issue. Now it is 2025 we still having some issues. What is happening now is, they've replace the mother board, still did not work. The technician said it is the controller, so we do not have… Read more
dishwasher at the moment because we are still waiting for parts. Our warranty is running out soon, what is going to happen next if its breakdown again.? We have to replace parts and we will shoulder the expenses, wherein from the very first time we had it, never stop having problem. Is it even worth repairing it.? I do not have anything against the staff, customer service and the technician. Ever time I call cutomer service, they are very professional and helpful. Even technician we had, very professioanal and will explain what is happening to the machine. It is the machine that is defective. It is not a good product. So if you are thinking of buying this type of machine. Never this brand. I do not know about other brand. This is our experience with this brand. Do not waste your money. I really regret buying this machine. if only I have extra cash I will replace it now but sadly nothing in the bank left.
Dishwasher delivered with a broken part - main water inlet valve. Luckily my plumber heard it and turned it off before the unit and kitchen flooded. F&P refused to replace it, citing not a major failure, only offering a fix even though it was faulty from the factory (as confirmed by a technician). No comments when I asked about their product… Read more
quality control; incorrectly advised on ACCC requirements by their customer support, and the regional manager referenced their “acceptable” approach to warranty when this is about consumer guarantee. It’s clear staff are ill-trained. $3099 for a broken machine from new with zero interest in replacing it for a new machine. I won’t ever buy Fisher & Paykel and unlikely any of the parent company (Haier) if this is how the business operates. Such poor customer support. I personally recommend consumers to stay away!
Get it if you like to clean your dishes before you put them in – Bought in 2023 the DD60D2NB9 2 drawer for $2000 au. I previously had a Miele that lasted 19 years and washed really well. The 2 drawer f&p was soo terrible. Couldn't put as much in because it only squirts from one sprayer on the bottom of each drawer. Esentially, it was a waste of all the space in the drawers because anything on top of lower… Read more
level doesnt get sprayed. Had to rinse first and still couldn't clean. Used twice as much detergent because we were always using both drawers anyway. Just sold it for $1000 and bought a second hand German bosh series 6. After allmost a year of preserving with the f&p It is awesome to have a dishwasher that actually washes dishes.highly recommend bosh and miele. Oh and I forgot, the fittings inside the f&paykel were also flimsy and fiddly.
Latest follow-ups
So disappointed in this series of dishwasher. We had a double drawer for years…. Then didn’t get another one for various reasons. When we built a small bungalow on our property we opted to go back to the double drawer .Installation was delayed due… Read more
to building trade slow to build the bungalow . What a mistake this product has been for us. The cycles don’t clean very well and you virtually have to rinse everything very well before putting in machine. The plates don’t fit properly When you shut the door sometimes the machine just starts up and then you have a load going with only a few dishes or powder. There is no indication also of how long the wash is going to take which is super annoying . Only good thing it’s reasonably quiet . I would not recommend this product and wish we never got it.
Follow-up · In regards to how many plates the dishwasher holds depends on the size of the plate .The racks are not adjustable. Not sure of the cause of the auto start but it will often just start up after you load an item. We have solved this problem by always having the machine on lock
I have a model DD60DI7. It has a problem with water draining. There is still water in the machine with E9 error code. Although a Fisher & Paykel came to replace the new motor, I paid around $400, and the issue persists. I need to call them again
Follow-up · Fisher and Paykel technicians came 3 times, they replaced a new electric control panel. It works now. The total cost is near AUD 700. I should have bought a new one from Bosch.
The lower dishwasher is in turn to not working. I am tired of spending time and money to fix it. I… Read more
Positive reviews
We love our dish draws – Very convenient having two, but still fit enough in from a meal plus cooking. We've only experienced a good wash so we're really content. They look modern also Show details
21 years of reliable service – Have 2 v5 dish drawers. Know what they can do and can't do. First one has died after 21 years of service! Had traditional dishwashers, but this style is now our preference. Will buy again Show details
Perfect for one – Washes every time. Dishes come out dry (use rinse aid). Love the option of using one drawer if there's not too many dishes. Both drawers can be put on at the same time. I liked the child lock option to stop little fingers turning the machine on. Show details
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Negative reviews
Worst dishwasher I’ve ever had. Racks break and are flimsy. Doesn’t wash dishes properly, leaves food dried on. Filters are hard to get back in place once you have taken out to clean. You have to use the liquid tablets which are the most expensive as it doesn’t dissolve solid tablets properly. Expensive to run a full load top and bottom… Read more
drawers = 2 tablets instead of 1 in normal door dishwasher. Do not buy. Waste of money. Our dishwasher came in a fisher and paykel package with our new Mojo Home.
Stay clear of the new models ! Issues of water detected leaking- tech came out. Issues continued- seems my regular dinner plate is too tall and the lid not closing on drawer properly. Very disappointed as waste of money. Not even 3 years old and can’t use it. Show details
Do you want your dishes, assuming they actually fit, to come out of a wash cycle not only regularly still dirty but wet as well? Do you want a dishwasher that uses the same amount of power to wash half as much as most regular dishwashers? Do you want to have to add detergent, start cycles and clean filters twice as often as other people? Do you… Read more
want a premium priced dishwasher that will start to fail after only a few years of light/moderate use?
You do!?!?
Then Fisher & Paykel have the product for you....
These seem like a good idea and if you're doing light loads, you're not around to listen to them but you are around to open the door when they finish then they're okayish. But their shortcomings get really boring really quickly, thankfully of the four I've known none have lasted long.
Recent reviews
Has been installed now for a year and I’ve never been able to use the top drawer as it doesn’t clean the dishes and the bottom one is better but all dishes have to be rinsed thoroughly before they go in. The water sprays around, loosens food off plates and then heats it on something else in the dishwasher. Was installed by a licenced plumber.… Read more
Contacted Fisher & Paykel and someone came around and said it’s not installed properly. I organised a different licenced plumber to reinstall (pulled piping out and reinstalled under the house to the dishwasher) and it’s marginally better but not by much. Not sure what kind of qualifications are required for installation but it seems like it needs a a specialist. For the price of it, very disappointed.
almost latest model design (1 LCD) can not compare to previous model by contruction engeering PCB) . Older model still use if well maintenance even over 20 years old but new model when even still guaanty troubles
Awful. Hard to fit anything large, don't wash well, noisy. Controls don't work properly when wet and because the filter is so small it clogs easily/quickly leading to even worse performance. Incapable of drying anything.... Then, as if the general performance wasn't bad enough after an easy and short life are developing electrical gremlins (turning on and off at random, stopping halfway through cycles etc). Show details
Very disappointing – This is our third Fisher & Paycal dishwasher. The first two each lasted 10 years and were sensational. We would boast about our dishwasher and encourage other to buy one. You can only imagine our disappointment with the one purchased in August 2023 to complement our new kitchen. Within a month we had written a complaint to F&P and a technician… Read more
arrived to do an upgrade. However it has continued to let us down with dishes not cleaned properly, water build up with subsequent staining on top rim of each drawer, and regular blocking of strainer. I note that the strainer on the new model is only a fraction of the size of the previous models. It has now broken down with an FC1 error code.
Very disappointing – Stay away from this product. They look good and durable however far from it. I have gone through three of them in 5 years. They usually pack themselves between the 1-2 year mark. For such an expensive unit they are definitely not worth the money. Customer service is very very slow and they want to spend months investigating and writing a report… Read more
and escalating to their team. I had a qualified electrician confirm the unit which was installed by Fisher and Paykel recommended installer for $500 ( they did a good job) advised the unit was shutting down all my breakers. Apparently it’s a common issue with their motherboard. Another machine didn’t like being operated at high temperature it would burn out the pump seals. I’m over it. Pulled it and and replaced it without even making a claim as I don't want to see this unit in my house ever again. Stay away from this inferior product.
Terrible electronic controls keeps unit running and won't let the homeowner shut it down to troubleshoot – Bought this new for our new house and every few months it get stuck and will just keep running for hours with the only front panel button blinking and beeping. The unit provides no way to shut it down....pushing that external button, holding it down...nothing will power the unit off. You have to turn it off at the breaker. Powering it off will… Read more
not lower the sealing top lids and so you have to forcibly pull the drawers out hoping you don't damage those lids or the seals to them....and you still cannot power the unit down from any of the internal buttons on the top of each drawer. From what I can gather on the internet this keeps happening because the unit thinks there is a leak or that there is still water in the drawer(s) that needs to be pumped out. However I vacuumed out any water from each drawer and still the fault would not clear not let me turn off or rest the unit. Soooooooooo frustrating! F&P has been out twice in two years but still this keeps happening. Can't take it anymore...$2500 down the drain and will have to try another brand. Could have been such a cool dishwasher but the engineering of the mechanicals and especially electronics isn't adequate and so the homeowner keeps facing these ridiculous situations where they can't even turn the unit off to try and figure out how to remedy the fault.
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Don't buy one – Worst dishwasher I've ever had! moved into our new house with it already installed and left behind my lamona dishwasher, so reliable! Under an hour and the dishes are sparkling compared to the Fischer and Paykel which takes ages, with loads of rejects even when you rinse everything and stack properly and it can't take powder capsules (as it leaves… Read more
a residue) only liquid! How bizarre is that!! Don't buy one, so expensive and can't do the job, we are getting rid of ours and buying a different brand at a reasonable price
Noisy, touchy and time wasting – The house we just bought has an integrated one, so no choice of ours. The dishwasher is the worst I've ever dealt with. It constantly turns itself on and starts washing when all you did was put a dish in, touched no buttons. It does not clean the dishes well, every second wash you have to rewash many of the dishes. It is too shallow to fit normal… Read more
sized dinner plates and good luck with wine glasses or bowls. The plate stands are too narrow for anything like a pasta bowl. I just hate it. My husband just leaves it open all day so it won't start. It's super noisy and the wash cycles are incredibly long- even the fast wash takes 2 hours! How much water we must waste. I had the F&P guy out to stop it turning on- this cost me $250 and it didn't fix the issue although he said it had. The double knock pause hadn't been set up so at least he did that. As it's integrated I can't simply buy a new dishwasher as will have to get a new front panel made. I just want my previous house's Siemens dishwasher which was brilliant. Do not buy this type of dishwasher!
Don’t buy it! – I read the reviews and should have taken note and bought something else but i really wanted a drawer dishwasher. I regret ever buying it. I hate it. Hard to stack, really difficult to remove racks to clean out filter, items don’t always come out clean. I need to rinse most items. In previous house had a cheap Dishlex which was years old, never rinsed dishes, never used rinse aid and it always washed and dried perfectly. Wish i had it now! Show details
Very poor new model – We had a Fisher Paykel double drawer dishwasher for about 13 years and was very happy with it. We replaced it last year with the model DD60DC and have found it to be very inferior. The cutlery baskets are terrible, we have replaced them with the old ones. The old machine never had a dirty dish after a wash, but now almost every wash we need to… Read more
check each plate and mostly find at least one still dirty dish. Don't know why an upgraded model does not operate as well as a model that is over 13 years old. Very poor Fisher and Paykel. I wish I had read the reviews before the purchase.
Sorry I bought this model – Last dish drawers lasted 15 years but this new model is very frustrating as cutlery rack too small. Dish racks very hard to fit the plates etc in and doesn't clean dishes as well as old model I always rinse my dishes first and with this model you have to. Very expensive Show details
Bad dishwasher experience – Our 3rd dishdrawer because we like the 2 drawers. However doesn't wash nearly as good as a cheap dishwasher and don't expect any response to service if there is problems. Useless!! Show details
Worst Appliance – Had one for 4yrs, and in that time we had the repairmen out to it 3 times. It was noisy, wouldn't wash properly, total waste of money. Had to replace it. Show details
Nothing but trouble – Bought a brand new one 6 weeks ago, installed and within 2 minutes fault code comes up, take it back to Harvey Norman, they ordered a new one, picked up and installed yesterday Again, comes damaged and with in 3 minutes a different fault code, cannot remove the dishwasher (due to the fault code won’t allow us to open the doors)being screwed into the kitchen cupboards. So disappointed Show details
So disappointed – I have owned dish drawers for about 30 years in different houses. While they have never been great dishwashers I have loved the drawer concept. This new dish drawer is so noisy, doesn't do a particularly good wash, this is despite rinsing everything before putting in. I have had the technicians out and they reckon it's just the new design!! … Read more
Even the cutlery basket is a bad design, the slots are too small. At approximately $2,500.00 it was an expensive and bad investment. So disappointed.
Disappointment – I have had lots of dishwashers in the past and always the cheaper ones as could not afford it This time when renovating our kitchen I decided to spend the extra to get this product thinking price will indicate quality First let me say it looks nice and is a feature of the kitchen However I think this would only be suited for a 1 person household … Read more
We are a 2 person household and need to run it constantly due to the fact that the water jets are only at the bottom so all dishes must be facing down without any thing it there way So the amount of dishes for each wash is limited There have been cases where I have had to rewash them The dishwasher was not dirty so don’t understand why A bit disappointed
One crucial part Just Keeps Breaking. (x12+) - "Front / Back Clip" – The plastic part that keeps the dish racks together has broken at least 16 times. It's called the Front/Back Clip. It cannot be ordered without buying the dish racks too, hence we have about 20 dish racks that we don't use (and they cost $40 each plus delivery). I'm sad, because aside from this it's a great unit, but this is the one thing that… Read more
prevents us from being able to use it easily. It's super-frustrating, and not something that has ever been resolved by F&P. This problem will prevent us from ever buying another of these dishwashers, or recommending it to anyone else.
Rust on bottom drawer – After 12 months noticed rust appearing on bottom drawer of dishwasher. Very unsatisfactory response from call centre, all contact over phone and photos sent via email. No technician would view personally and blamed rust on my use of Koh and steam mop. I think the stainless steel used now very inferior as told comes from China. No similar problems with our fridge which is a metre away from diswasher! I will not buy another F&P product again.
Broken down 3 times in 4 years, just outside of warranty – It’s as if this product was specifically designed to break down at regular intervals and just outside the warranty period. We bought this dishwasher in 2019. In 2021, 2 years later, one of the internal motors broke. We arranged for the F&P technician to fix it. 13 months later in 2022, another motor broke and we again needed to arrange for F&P to… Read more
send out a technician. Now in 2023, again just outside of the warranty period we have the third motor failure. Customer service has been good and when it works it works well, but the regularity of parts failure shows this is not the premium product the F&P marketing will have you believe it is. The other annoying thing is that when there is a failure the dishwasher does not stop beeping (day or night) unless you switch it off at the main plug. This makes continuing to use the other working dishwasher drawer far more cumbersome than it needs to be (I’m sure most dishwasher plugs, like mine, are in hard to reach places).
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15 October 2024 - Two years of using the dishwasher has made it clear that the machine is… Read more