Terrible service by one driver. Coach booked from Liverpool to airport , driver rude looked at my ticket advised that this was the wrong coach told me to wait for the next one , which was wrong! If he took the time to look at my ticket correctly he would have seen this was my bus. This was my first time in UK solo traveller .. got stuck in… Read more
liverpool almost missed my flight home to Australia! The following bus let me hitch a ride to London & then had to pay for a very expensive taxi 90ponds to get to the airport. I submitted a complaint for a refund it’s been 2 months now no one got back to me. Had a slightly Better experience on the national express but still rude. Would not recommend very stressful experience
No leg room bathroom door lock broken irredict driver by both drivers we had I had a fall because of bathroom and hurt drivers have no care factor DO NOT BOOK FLIXBUS go elsewhere
Absolute crap. got text saying bus was 1 minute late, then 51 mins late, then an email saying it was now 1hr 50 mins late. Made alternative plans. Applied for refund and they said it was on time and other passengers got on! showed them the texts and email I had got from them, silence. No Australian phone number. Scam
Reviews with attachments
The overnight bus from Sydney to Melbourne on 16 Oct 2026 broke down near Albury VIC around 4:30am (17 Oct). It took the company more than 3 hours to send a replacement bus to pick up the passengers for the rest of the journey. It is very disappointing and unacceptable.
We just arrived today in Melbourne. We ride the Flixbus. I would like to thank Flixbus specially the driver Anthony. He is really cool, kind, nice guy and very accommodating. He always reminds his passenger to wear seat belts and very careful when driving.
Disappointing driver communication from Jindabyne to Sydney Scheduled to arrive in Sydney by 11pm, but driver [Name Removed] announced 11:30pm early on. When politely questioned, he denied 11pm was ever the scheduled time and was passive aggressive about it. Longer than needed rest stops added further delays, and we arrived 50 minutes late… Read more
overall.
I understand delays happen for safety reasons and that’s fine. But refusing to acknowledge the actual timetable and being rude about it when asked was unprofessional. A simple acknowledgment would have been all it took.
recently travelled with FlixBus from Melbourne back home to Sydney, and I couldn’t be happier with the experience. A special thank you to our drivers, Anthony and Shane, who were both professional, friendly, and made the journey comfortable from start to finish. They kept everyone informed throughout the trip, drove safely, and made the long… Read more
journey feel smooth and stress-free.
The bus was comfortable, the trip was well organised, and everything ran on time. It’s always great to travel with drivers who genuinely care about their passengers and take pride in their work.
Thank you, Anthony and Shane, for making the trip such an enjoyable experience. I would happily travel with FlixBus again and highly recommend it to anyone travelling between Melbourne and Sydney. Hopefully next time a green bus
- +3
These busses highly lack cleanliness. Not sure why Noone is mentioning the cockroaches on board and I think its because they hide in the dark. At first I thought it was just the one bus but the bus on the way back was worse. I kept my light on the whole way to keep the bugs away and sat between the two seats because they are literally hiding along… Read more
the window walls. Seats are comfy, leg room is fine, bus drivers are also good, but absolutely filthy busses. Keeping the light on also showed me how dusty the bus was, the dust particles were endless.
I booked a bus from Melbourne to Canberra, I had never used Flixbus before, but the departure time seemed OK. The train was going to take a bit longer so I chose them. The bus was supposed to leave at 9 to arrive in Canberra at 16.35. So I get to the station around 8.30. As 9.00 approaches I see no bus coming to the terminal. Then it gets to 9.00,… Read more
9.10, no bus on sight. The other passengers waiting are equally confused. At one point I decide to contact their team, only to realise they do not have a phone number and you can only use a messaging chat. I've learned this is never a good sign when a company does not have an actual telephone number. The hapless online team member is useless and just apologises and says to try back in 15 minutes, that then they'll get an update. So I try 15 minutes later and the same useless answer, "we do not know what is happening". Are you for real? Their tracking system is also useless, it does not have any updates, it just says "scheduled" and nothing else. All the other passengers are equally frustrated. Around 10.30 I get a confusing text message saying the bus is delayed by 165 minutes. So I check other alternatives and there really isn't anything for that day. There is a train in the evening that arrives at Canberra at 8.00 am the following day, which is not useful if I need to start work on Monday. And last minute flights are selling from $500 upwards. When I finally log again to track their bus now there is an updated arrival time of 11.45. So I head back to the station with my luggage and hoping it will get there then. No such luck, by the time the bus arrives it is 12.10. The driver gave no explanation or anything other than a quick meek apology "sorry for being late". By the time the bus finally leaves the station is 12.20. This is completely unacceptable. I have used buses and trains not only in Australia but all over the world and have never experienced anything like this. Even when there have been delays, there was still some explanation or someone tried to fix the situation. 3 hours 20 minutes late is just not acceptable and completely unprofessional. Lucky this was just a Sunday and I did not have any further commitments that day. The expected arrival time in Canberra was supposed to be 16.35. By the time the bus got there it was 20.10. What a joke. I just cannot understand how this company operates. But by reading the other reviews I can see my case is not an exception. Needless to say this is the first and last time I will use them. I will stick to Murrays/Greyhound and CountryLink for future road travel.
Catch the bus from Melbourne Southern Cross Station to Canberra with FlixBus for a great way to experience Australia. The driver, Anthony, was very presentable, professional, and right on time. Before boarding, he made clear announcements so passengers knew exactly where the coach was heading and where luggage needed to go, especially for those… Read more
continuing to Sydney Airport.
The bus was spotless and very comfortable. Since it was a late-night trip, Anthony also let passengers know to grab food before departure because most places at the first stop would be closed, which was very helpful.
Throughout the journey, he continued making announcements and keeping everyone informed, making the trip smooth and pleasant. If you’re not in a rush and want to enjoy seeing more of Australia, this is a great way to travel. The buses are also brand new and very comfortable.
Trip from Canberra to Sydney was fine, bus was a new Chinese brand, driver professional no issues. Prime drop off location at Central Station. Return trip was however not pleasant, bus was old and seats had significant safety issue. The rear seat trays had been removed, but two metal spikes protruding from where seat try had been. This was on… Read more
multiple seats backs, some had been removed, but majority had these protruding metal spikes. A female passenger in front of me unbeknownst to her of the seat issue, reclined her seat and one of the metal prongs pierced my knee cap. Luckily I had first aid kit myself and was able to stop the blood spurting out of my knee cap. I raised the issue with driver at the end of the trip, he was just bemused and dismissive. Raised the issue with FlixBus as a complaint, and after three weeks of no reply. I raised the issue again as a complaint. I then contacted Flixbus through their online AI chatbot and after few minutes was put through to a human. She looked up my previous complaint and informed me that Flixbus had already replied to me. This was a lie as no email had been received. I asked for a copy of email and instead was given a reply that said your complaint has been forwarded onto another team. I asked for dates this was sent and the chat was immediately ended. Still no reply from FlexBus a month later. I wasn't expecting much other than an apology and an endeavour to have this safety issued rectified. But not even that, nothing. I'll stick to Murrays Bus or the snail train next time. So they have lost me as a ongoing customer.
Was sceduled to take the bus from Noosa to Airlie beach. But only a bus with the direction of Brisbane marked on the front showed up, after I asked the busdriver the direction of the bus he told me "its on the front". Afterwards this did appear to be our bus heading towards Cairns. Spend $300 for a taxi in order to catch the bus down a few stops later as we had a funeral to attend. Customer service wont reimburse anything.
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Latest follow-ups
Toilet bowl on bus was full and light broken in toilet - so it was pitch black, dangerous and it stunk. Terrible customer service when I raised this issue. Clearly AI and no care whatsoever.
Follow-up · I was very unhappy with the follow up. I clearly should have been refunded my bus fare, at the minimum. I did not receive the service I paid for and the failure caused me pain and serious inconvenience.
First red flag was that the bus was 30 minutes late to our starting departure time. When we got on, there were no tray tables, phone chargers and there was rubbish under the seats. Bus was freezing cold too and there was no heat. Absolutely miserably experience and I will never book with them again.
Follow-up · The seating was hard and comfortable I didn't check the toilets because the bus was freezing and I was trying to preserve what little warmth I could get from my jacket No stops but the bus was delayed massively.
Be careful when booking. I made a mistake and was charged $10 when booking. Murray's is free to change (provided you do it in enough time as the busses are always booked out) I will never use Flex again. Judging by these reviews I am anxious now.
Follow-up · What booking changes were needed? I already answered this How was $10 charged? Through the “refund” What was the mistake? I dud t know the bus went to Sydney airport only. It did not warn me while booking.
Positive reviews
Quite good for a 12h bus. USB plug to charge your phone and else. Comfortable sit although quite narrow. Smooth ride overall. Departed on time. Quite expensive if you book last minute but otherwise fair pricing if you do it in advance, all depends on whether the bus is full or not. Our bus was full. Small compartment at front to put a book or water bottle. Can incline seat a bit less than a plane.
I had a trip to Sydney from Canberra since i was visiting my cousin, the driver his name was Dharmik, bro he was a really good driver, always reminding us to wear the seatbelts for protection and he drove really well there were like 0 bumps on the hole trip
I had a great trip with FlixBus AU100 recently! A special shout-out to our driver, who was extremely professional, polite, and drove smoothly and safely the entire way. They kept us updated on schedules, handled the luggage efficiently, and made the whole journey comfortable and stress-free. Excellent service!
Negative reviews
Terrible Bus service I have used FlixBus for the first time in Australia and this will be the last time too. One of the worst ever customer service you can get and most importantly no one takes responsibility and also there is no customer service or a contact number to reach out if you need any assistance. 1. Bus breakdown and lack of… Read more
communication
Our bus broke down at approximately 2:00 am on Monday morning on our way to Sydney from Melbourne . From that point onwards, we were left stranded without clear communication or any meaningful updates about what was happening or how FlixBus intended to get us to Sydney.
Although the driver informed us that he was checking various issues with the bus, no clear information was provided about the expected delay or the arrangements being made for replacement transport.
We were left waiting in the cold with our families for hours, without knowing what was going to happen next.
2. Failure to organise alternative transport
We waited until approximately 6:00 am before a mechanic finally arrived to inspect the bus. Even at that stage, FlixBus had not arranged alternative transport for the stranded passengers.
The mechanic spent more than an hour inspecting the bus. I heard him explain to the driver that the issue could not be fixed immediately and that more time would be required. He also indicated that another bus should be organised to transport the passengers.
Despite this, no replacement bus had been arranged.
I repeatedly asked the driver for updates. By approximately 7:30 am, I was informed that no replacement bus had been organised yet and This is more than 5 hours of waiting . The driver also explained that, even if one was arranged, it would have to travel from Sydney and could take approximately four to four-and-a-half hours to reach us.
This meant that even if a replacement bus had left Sydney at 7:30 am, it would not have reached us until around midday.
By 7:30 am, after waiting approximately five-and-a-half hours in cold conditions with my family, and having received no confirmation of replacement transport, I had no choice but to make my own arrangements.
The driver himself indicated that if we could arrange our own transport, we should do so, otherwise we risked missing our onward travel.
I was therefore forced to organise and pay for alternative transport at my own expense to get to Sydney and avoid missing our onward connection.
When I explained this to Flix bus and requested them to refund me the fare I paid to continue the onward journey they refused to reimburse me the additional cost that I have incurred due ti their lack of organising an alternative transport and simply ignored me. Stay away from this company
I wouldn't bother booking with Flixbus because they don't offer cash refunds if you have something personal arise in your life and have to cancel your trip. If you cancel the only option they offer is a ridiculous voucher to use their service again. They'll only do a cash refund if they themselves cancel on you. An absolute stupid policy, to… Read more
punish your customers for cancelling when something serious happens in their life. I won't ever be using Flixbus again. I have wasted $70 on tickets with them and now only have them as a voucher, which I will not be using anyway. 0 stars for Flixbus.
You need to learn how to respect your customers, especially your passengers. I’ve taken two overnight trips, and both times the drivers were constantly making noise at 2–3 a.m. over the radio and speakers. Even when other passengers were being loud, the drivers simply ignored it. I’m very disappointed with the way this service is managed.
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Recent reviews
They cancelled my bus trip from Brisbane to Byron Bay on the 21/8/2026 with no real explanation and with only 2 hours prior to departure. I had to buy another bus trip which cost double, as I was not able to buy an early ticket and had to buy one at the last minute. Flixbus is a horrible organization - do not waste your time or money.
I arrived at the airport at approximately 2:30 PM, well before my scheduled departure, specifically because I could not afford to miss this bus. I had checked the boarding location carefully and asked several airport employees for confirmation, including the staff at the Information Desk. I was directed to the area where the buses depart, and I… Read more
remained there waiting for my FlixBus.
When the bus arrived, I was literally standing directly in front of it, near the door, together with other people who were also waiting in the area. The bus stopped for an extremely short period of time — I would estimate less than 30 seconds. The driver did not get out, did not open the luggage compartment, and I did not see any boarding process taking place.
I remained there waiting because I reasonably expected the driver to open the doors and begin boarding. Everything happened extremely quickly. I was standing directly in front of the bus and was clearly visible.
The bus then began to leave.
At that point, I immediately started shouting that I was a passenger on that bus and that I needed to board. I was literally in front of the vehicle. There were other people around me, as well as airport staff, who witnessed what happened.
I also understand that Gold Coast Airport has CCTV cameras covering the relevant area, which can verify that I was present at the designated pickup point and standing directly in front of the bus when it departed. I therefore request that these CCTV recordings be reviewed as part of your investigation.
I immediately ran back inside the airport and went to the Information Desk. I asked the staff member to contact FlixBus because I had just been left behind. She attempted to find a telephone number or someone who could assist, but there was apparently no telephone contact available.
We then tried to contact FlixBus through the online chat.
I spent approximately THREE HOURS attempting to obtain assistance through the chat. The chat repeatedly disconnected, forcing me to start the conversation again, and I was unable to obtain any meaningful assistance or resolution. I have screenshots documenting these attempts and the repeated failures of the customer service system.
This made an already serious situation considerably worse.
I am travelling alone, I live in Sydney, and I had no accommodation in the Gold Coast. I purchased a FlixBus ticket specifically because I did not have the financial means to simply purchase an expensive last-minute flight.
Because your bus left without allowing me to board, I was forced to remain at the airport for many hours and urgently contact people I know in the Gold Coast to ask if I could stay with them. This was extremely stressful, embarrassing and humiliating.
I subsequently had no choice but to purchase a flight for the following day, at a significantly higher cost than the bus ticket. I also incurred additional transportation costs, including an Uber, which at that time was more expensive than the original bus fare.
I also had to leave personal belongings behind at the airport, including my blanket, because of the circumstances and the rush to find somewhere to stay.
The financial consequences are therefore considerably greater than the price of the original bus ticket.
This was not a situation where I simply arrived late or failed to find the bus. I arrived early, confirmed the correct location with airport staff, remained at the designated departure area, and was physically standing in front of the bus when it departed.
I booked my trip from Sydney to Canberra with flexibus on the yesterday the 12of August 2026 . (I usually book with Murray’s. I wanted a change.)Do Not Ever Buy go flexibus as they canceled the trip with no notice whatsoever!! If it wasn’t for the fantastic driver of Murray’s I would have been waiting all day !! Terrible behaviour terrible… Read more
customer service! Never again!! Oh they don’t even have a phone number for customer service support.. Never again!! Murray’s forever
Bus was 1 1/2 hours late , then the drivers scanner wouldn’t scan my QR code and refused to allow me onto the bus . He refused to look at my Proof of payment receipt . Left me stranded at 2.30am . Do not use this service .
Do not use FlixBus if there is any chance your travel plans might change. I booked a coach from Canberra to Sydney for an international flight connection. When I realized my timing was off and tried to change my booking, I hit a wall of ridiculous, hidden penalty fees.FlixBus does not let you easily change a ticket. They force you to cancel for a… Read more
massive penalty fee (up to 80% of the ticket cost if it's close to departure) and only give you a partial refund in the form of a voucher—not cash.For anyone traveling between Canberra and Sydney Airport, stick to Murrays Coaches. Murrays is a local institution, highly reliable, and far more accommodating if you need to alter your booking. FlixBus's fee structure feels incredibly scammy. Save yourself the stress and the hidden fees!
The price is affordable and usually cheaper than air flights. One can assume you can use the toilet while the bus is moving. Travelling from Sydney to Melbourne can be little rocky and while the stopovers for toilet or smoko breaks are great, I think consideration there should be in place for passengers who are happy to not have bright lights… Read more
on.
Improvements: - not quite flixbus authority, but a real time information booth to notify oncoming passengers which bay to expect the bus. Some bus bays are long and the bus could be missed. Also, as a passenger that doesn't want to be rerouted to the wrong destination, it's little hassle to communicate with strangers to ask if you're at the right location. - courtesy reminder for passengers to consider other passenger's comfort. I had some passengers who continuously made comments that was inconsiderate both in content and during the times when the bus lights were off (during travel at night). - if passengers during the day want to connect with other travellers, perhaps have some kind of game or regrouping of passenger seats so these passengers can connect to like minded passengers.
Worthwhile to keep (ie do not change) - how considerate and pleasant the drivers are to passengers. -notification or warning of stopovers
One star left, because it wasn't the the best experience. Definitely, deserved more than a passing stars feedback.
Bus was cancelled at last 20 min ?!! Had to book greyhound where there was no assigned seat and had to change my seat every stop which was annoying . No phone numbers to contact, talking with ai and waiting for agent takes forever. And my bus is late 14/07/2026, people here have no clue their bus is running 1 hour late no message no email
Flix bus Sydney to Melbourne. Not impressed with this service .diversion to Canberra is in small click icon.Arrives Canberra 2.45 am customer is expected to wait outside locked cafe venue.in very bleak Canberra cold. I strongly advise DO NOT Book this trip if MELBOURNE is your destination. Lastly my ticket was 7C but seats on the bus were not numbered
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