Four Corners Medical

Pleasant experience – I had a stitched wound that opened and started bleeding heavily, so I called Four Corners since my clinic was not open that day. A receptionist booked me in, and a nurse, who was very helpful, cleaned my wound and advised me to go to the Priority Primary Care Centre in Melton. For my experience, it wasn't one of those clinics that say, 'We're fully booked today, come back tomorrow.'"

Doctor bullied and upset me during mental health crisis – Worst doctor i’ve ever had. Abused me verbally and treated me like garbage during a mental health breakdown. I first went Four Corners medical in 2023. I saw [Name Removed] and thought he was a very nice doctor i felt like i could trust. He prescribed me Pr*zac for my depression and it was horrible (Not his fault at all that i had a bad reaction) After this, he prescribed me Venlafaxine (Effexor) for a month to see how i’d go.

Venlafaxine aka Effexor was horrible, and i quit after the first month. [Name Removed] assured me when i quit that i shouldn’t have any side effects and prescribed me v*lium to help with withdrawals 1-4days ago.

In these 1-4days i have had some severe side effects and yes, i understand that [Name Removed] didn’t know if i’d have bad withdrawal symptoms but all i have felt since quitting is severe anxiety, depression, suic*dal thoughts, panic attacks, brain zaps and zaps all over my body (Feels like a seizure constantly when i move around)

On 19/03/2024, i received a call from Four Corners Medical Cobblebank informing me some results had come back i should book to review (Unrelated to my Effexor).

I said i couldn’t make a 4:30pm appointment but i called back once i realized i might have a chance at making it. I booked the appointment online (Because no one answered the phone, if they did i would say i don’t want to talk about x-rays this is an urgent mental health issue)

I showed up late, at 5:10pm and explained to the receptionist(s) that i had been robbed for my cardholder containing all my personal items and Debit/Credit cards.

The receptionists are all absolutely lovely and understanding, as on the same day i called, i asked for them to leave a note for [Name Removed] asking why he said i wouldn’t have any withdrawals. I was extremely upset, mid panic attack and had the worst day ever so i was rude (i wasn’t rude to them and said sorry at the end of the call, just upset at [Name Removed]) I apologized once i arrived and they were so kind to me and understanding, i even offered to gift them flowers to apologize.

Once in the room, i thought since the X-rays had came through we would chat about it for 5 minutes and then i could speak about what i was going through with the withdrawals and find a solution. We discussed my x-rays and i ‘interrupted’ him as i wanted to discuss my withdrawals.

I asked him why he told me i wouldn’t have withdrawals, and he told me he didn’t expect it and some people are different. That is completely okay i understand that aspect. I was just very upset.

[Name Removed] then preceded to look at a blood test for iron to see if that’s why i was depressed, and then he became very irate at the fact that i had ‘interrupted’ him to speak about ‘something else’ when i was late even though i was ROBBED on route to my appointment - but it was urgent, and i genuinely told him i was having the worst time and that today was not my day so i wanted to speak to him asap.

He got so angry & upset that i had asked about another topic, and started downright abusing me out of anger - talking about how he has a family and can’t be held up by me. I completely understand our Doctors are stressed, and once he started abusing me i started crying and just told him not to worry about the offer for additional blood tests because i had upset him. I just felt scared and threatened - i’ve told him before about my trauma and i don’t like upsetting people, especially a doctor i thought i could trust. I never got rude at him about the topic, i never swore at him. I genuinely broke down crying about the topic and how horrible it has been for me.

He became even angrier, asking me ‘DO YOU WANT MY HELP OR NOT, YES OR NO, YES OR NO? YOU TELL ME YOU WANT HELP THEN YOU TELL ME TO NOT DO THE TEST FOR YOU’ Crying, scared and vulnerable i explained that i just wanted him to calm down and lower his tone and that i was sorry for upsetting him - the only reason i told him not to worry about the tests and said you don’t have to see me anymore is because he said he was angry -at me and started downright yelling and demeaning me.

I told him i’m sorry for making him angry and it wasn’t my intention, but he said ‘THAT SHIP HAS ALREADY SAILED’ I was so scared and just wanted to leave so i told him that i can leave and that after this i won’t come to Four Corners anymore because somehow i was abused by a doctor and it felt like he hated me :(

I was crying, upset and so scared. He didn’t understand. I explained to him how it just reminds me of my childhood trauma and i don’t like upsetting people but he didn’t understand it at all. He was just irate, rude and so cruel to me.

I understand Doctors can have bad days, but to raise your voice, bully and demean a patient that is telling you about their anxiety, su*cidal thoughts and how horrible they feel because they were late due to a theft is not okay for any doctor to do.

I don’t know what i did to deserve that treatment. I don’t even know if Doctors are even allowed to do that. I understand he might be stressed and i apologized to him but he just kept going with the abuse.

I left his office distraught, crying in the reception area and told the kind receptionist staff in front of the other patients that they need to tell him to calm down and have some more compassion for there patients especially considering how i’m su*cidal and having a mental breakdown, after he ASSURED me i’d be fine when quitting the script he gave me. Mistakes happen, Doctors can not always be right and That’s okay. He prescribed me more of the script so i can slowly taper off to help with all these horrible withdrawal symptoms.

But to treat me like that when i’m so vulnerable is so horrible and rude. Not once have i ever left a doctors office even more upset and uncomfortable then when i walked in because the Doctor abused me because he was upset i was late.

I called up the receptionist to apologize for crying in front of the patients and told her i’d like to never see him again and that i’m filing a complaint against him.

She was kind to me and understanding so i’ll always have respect for the receptionists and other doctors at this place.

But i’m not going there ever again. There is a lovely woman doctor there who needs to contact me about results but i’m SCARED to ever go back to Four Corners Cobblebank ever again because [Name Removed] downright threatened me and made me scared of him. I stood up in his room, balling my eyes out, shaking from the way he treated me. I hope they have cameras in the rooms so the management can watch how he treated me and how much he moved his arms around out of anger and stared at me with downright disgust whilst at my lowest.

I have nothing more to say. I have never felt more upset and scared in my life, because this is a Doctor who is supposed to be understanding and kind to mentally ill patients, especially when they are going through such a rough time.

Every other doctor is lovely. Every other staff member, from the pathology individual to all the kind and understanding receptionists.

But [Name Removed] made me feel like garbage and only made me feel worse because of his anger for my lateness and ‘changing of the subject’