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FOXTEL

FOXTEL

1.4 from 1,874 reviews

Reviews

(51)
(51)
(114)
(183)
(1,475)

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Trying to suspend Foxtel package temporarily deserves a drama series all its own!

published

Cancel subscription

published

Impossible to get a hold of the call centre absolute joke just under 2 hours and still were telling me 1 hour to go after getting it down to 30mins left.
Just want to cancel for damn sake

ron_simkins

ron_simkins

  • 6 reviews

Theives

published

The only way to cancel this service is to ring , except you cant because they do not answer the phone.

I would encourage anybody who has sat on hold for an unreasonable amount of time only to give up is to fill out a complaint form, if they still fail to contact you then contact your credit card issuer to arrange a chargeback ( refund ).

Their conduct is morally reprehensible and by being uncontactable simply amounts to theft.

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Mark C

Mark CSydney, NSW

Foxtel - Hello is anyone there?

published

Spent all day on the phone trying to get through to anyone at Foxtel but no-one answers. With no local sport I wanted to discuss what could be done with the sports component of my package only, but with the attitude they are now displaying I will now cancel everything!

Igray

IgraySydney, NSW

  • 2 reviews

Won’t answer the phone

published

Foxtel have removed the option to change packages online and are not answering their phones. We are paying for channels that have nothing but reruns on them. It’s disgraceful and a rip-off!

Adrian G

Adrian GGreater Melbourne (Outer), VIC

  • 2 reviews

rip off

published

Cannot cancel sport because they wont answer the phone. The option to do it on line has been removed.
We have all been conned. Wait time is an hour but after being on hold for 90mins wait time is still one hour.

Murph

MurphMetropolitan Adelaide, SA

  • 4 reviews

Foxtel via Telstra Outages

published

I have not had Foxtel (via Telstra) since last Tuesday at lunchtime (it is now Saturday lunchtime) apart from a short period on Thursday evening. I can not get any explanation from Telstra or Foxtel (they simply hang up or fail to return calls as promised) nor any indication when the service will resume.
I have been a Foxtel customer since commencement. What rubbish service levels (and even worse for someone who doesn't have an aerial and is self isolating)!!!!!

Andrew G - Adelaide

Andrew G - AdelaideMetropolitan Adelaide, SA

Customer service not!!!

published

Trying to ring to discuss reduction of my package and messaged they are short staffed due to the Corona Virus - waiting time 1 hour - poor customer service Foxtel! You wonder why you are losing subscribers... wake up!

Glenis D Sunshine Coast

Glenis D Sunshine Coast

  • 2 reviews
  • 2 likes

No Customer service by long term customer.

published
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FOXTEL IS A NO GO

published

Taking the currenr situation they are curtailing even livec sports that is is live. Shame on you. O will cancel my subscription vety soon. You are bloody disgrace.. I have been with Foxtel only gor sports and movies but hardly any mov
ies to watch.

Yull

YullMetropolitan Adelaide, SA

Don't sign up, may never be able to get out

published

Called to Cancel, waited +60 minutes, said the word Cancel Foxtel and told let me transfer you, another 60 minutes, online asks you to call, emailed with no response, don't sign up, you may never get out

Yull

YullMetropolitan Adelaide, SA

Can't Cancel, you may never get out

published

Been trying to Cancel Foxtel Subscription, won't allow to complete online, waited 60 mins and told I must be Transferred and to wait another 60 minutes as soon as I said the word Cancel, we just don't want it ! Sent email with no response. If you sign up you may never get out !

TERRIBLE CUSTOMER SERVICE

published

To remove channel you are forced to ring. So I rang only to be told 35-40 minute wait as less staff due to virus. Why dont they allow online removal.

No customer service available

published

Called 10 times with over an hr wait times over 4 days. Understand the epidemic currently & staff shortages, however kept getting a voiceover stating to call back at another time then waited an hr to be told wait is still over an hr. No progression in the queue, then told to go to the website which wasn’t able to log into. Enquiry lodged no response after 2 days. Tried to Reset password for online service with no email response. Zero customer service available. If you do not have any customer service available to assist, then just be honest & state that on your voice over.

Irene

IreneSouth East Queensland, QLD

  • 2 reviews

Inferior Product

published

Long wait times, then Foxtel staff do not have answers miss information when purchasing product over all I personally would NOT recommend Foxtel to anyone also make sure you do your research regarding exactly what you are paying for.

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Mat

MatWallarah

Over 6 weeks of rotten ADSL, cant fix it after 4 visits

published

I have had constant dropouts of my Foxtel ADSL2+ for over 6 weeks now. Multiple techs have visited and all say there have been different issues in very different locations.
It fails whenever it rains but now the dial tone has gone again and I get the internet connection for around 3-4 minutes before it drops out again.
Rang 131999 to be told that they are prioritizing customers who have no internet and the wait is over an hour. You've got to be joking Foxtel, this is TERRIBLE service!
The Telecommunications Ombudsman has been notified yet again.
This account will be cancelled, never again!

Paul K.

Paul K.Central Queensland, QLD

This company steals from customers

published

Cancelled my account but these thieves still deducted my account. Despite three calls over a number of weeks promising to return my money i have recieved nothing. Please dont deal with this company

Gurto

GurtoMid North Coast, NSW

  • 18 reviews
  • 1 like

Worst customer service ever!

published

I've continually got bad service. I've been a loyal customer for years, always paying my bills on time etc. But continually have problems with my account, IQ box, there's always some problem. Then to try & contact them to work it out!! Good luck, still to this day nothing has ever been resolved. As soon as I'm in a better area, I'll give Foxtel the boot!! Absolute joke for what you pay for. Im sitting here with clear skies, apparently I'm in an affected area, but had no signal for 5 days now. I never get rebates or discounts, so 5 days out of 30 i can't view? Do you think I'll get a discount off for 5 days of no viewing LOl!! Stay away from Foxtel if you can, truly a continuous bad service!!!!

Blaming coronaviris for bad tech support

published

Two weeks ago my TV and Foxtel IQ3 were damaged due to electrical storm. Contacted Foxtel, sent out a replacement IQ3 box. Followed instructions to activate but was not successful. A few days ago began to contact Foxtel tech support via phone. Spent 76 minutes on hold getting 'wait time 30 to 45 minutes', then 20 to 30 minutes, then back out to 30 to 45. Eventually gave up. Next day came straight back with 'wait time is over 1 hour due to staff shortages because of the coronaviris'. Last night rang at 9.30pm and message straight up was 'we have closed early because of virus'. Love watching my sport, otherwise would tell them to stick it!

Rich

RichSouth East Queensland, QLD

  • 2 reviews

Sad to pay for such rubbish

published

Foxtel has once again let us all down no American Idol this year The best show for talent ever we are lucky to be able to watch it on you tube. You Foxtel keep letting us down with your crap ancient programmes Adverts galore and so many repeats. Well i am sadly saying goodbye as a disabled pensioner all i wanted was up to date coverage

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Questions & Answers

Kevin Holden

Kevin Holdenasked

I’ve been with Foxtel since they started and have just realised I’m being ripped off
I am paying $113 a month on an iq2 box which does not include sport Netflix
I am still paying for the essentials pack drama movies and documentaries
Tried to ring to cancel and the message was no operator available due to corona virus
Must say I am over watching 20 year old reruns
Foxtel is dead to me

2 answers
Murph
Murph

Yep. I am also disillusioned with their service levels (having been a Customer since their 1st year in Australia) and am considering cancelling my services (2 outlets). You do look to have been overcharged and should put the hard word on them. If they think that you are going to cancel then they may come to the party.

Kevin Holden
Kevin Holden

Hi Murph
It is impossible to talk to anyone as their whole call centre is down.
No matter how you try and contact them soon as you mention the dreaded C word (CANCEL) you can't get any further,
Another interesting thing after a bit of research is that I found I am actually paying for their service monthly in advance and even if you miss the payment date by even a day they hit you with up to a $30 penalty on top of your bill.
How is it possible to be penalised for a service that you are yet to receive ( Possibly unlawful)
Would love to hear from anyone else who has realised that this is happening.

Justin P.

Justin P.asked

So I log onto foxtel to change my package and it won't let me cause it goes to a failed webpage. I try to call through and there is no call centre.. I can't email you apart from this site and I can't log on an suspend my service or cancel it... Seems like you are do everything you can to keep my money....

1 answer

Hi Justin P I have had the same experience blocked in every direction that I have tried to get my issue resolved. Calling their 132200 number for help is useless

Rich

Richasked

Why are we not getting American Idol this year. It seems that Foxtel is going downhill fast Too many repeats and so many adverts after 20 years it is time to say goodbye

3 answers
jack
jack

Agreed although my review was about their customer service.

chris w
chris w

Yes I agree, far too many adds. I'm so nicked off that I signed a twelve month contract.. last night we couldn't watch Foxtel because the reception was that bad. Will definitely be cancelling at end of contract !!

Rich
Rich

Jack what customer service is that

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