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1.4 from 1,812 reviews

See the Best Pay TV Providers in 2019 as rated by Australians on ProductReview.com.au.



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AmandaCSydney, NSW

  • 2 reviews

The absolute worst dont do it !


Jimmy G

Jimmy GSydney

  • 14 reviews

Expensive , repetitive , full of ads


I have just cancelled Foxtel , never to return
It is very expensive for what you get - most channels are repeats of old TV series or second rate movies.
Despite the high charges , there are constant interruptions for all sorts of dodgy ads. Your money also funds SkyNews after dark - a sort of sheltered workshop for the crazy & the paranoid
Much better value is to get a subscription to Stan or Netflix etc & watch the great varieties on ABC iView or SBS on line.

T Morris

T MorrisSouth East Queensland, QLD

Terrible reception with satellite


We’ve had Foxtel on cable for 20 years but when we moved house we had to change to satellite. The picture is fantastic when the weather is perfect but if there’s any moisture around the picture and sound goes to terrible and non- existent. Also IQ4 only seems to be able to record one free to air channel at a time. I find this very annoying because recording my favourite free to air channels on Foxtel is one of the reasons I pay for this service. I’m certainly not happy with Foxtel at the moment



  • 2 reviews



I mainly use Foxtel for the movie channel but for a while haven’t been happy with the variety. There’s way too many movies repeated day after day....mix it up Foxtel there’s heaps of movies out there. Not worth the money.



No free upgrade from the bucket of crap version I have that they obviously know is a pure unadulterated crap show, can’t turn on after 8 presses of the on button , can’t load the guide before 8 clicks , anything before at the very least 8 clicks of your lucky is a waste of time ,

Janene j

Janene jSydney, NSW

  • 2 reviews

Old repeats and doesn’t work in the rain


Very tired of seeing the same shows repeated for weeks on end. Glad they got Netflix but whenever there’s a bit of rain or a breeze it doesn’t work at all! Can’t even watch free to air!! AND they made us have the dish on the roof! Useless

Beck Y.

Beck Y.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Impossible to break up with Foxtel!


Josh wineti

Josh wineti

  • 2 reviews

Not good customer service and recording


Had some trouble with recording and service. Last month, had to call up the centre hard to understand operator. Got this fixed on the day. This month same thing happens. Hard to understand operator, pretty much telling me next time this happens go online and follow instructions. Paying 100$ a month, not very impressed, researching better options now. Thinking to go to Kayo, 25$ A month as only use Foxtel for sports.


GKWSydney, NSW

Trivago ads


Please someone tell me why there are so many HOTEL TRIVAGO ADS on every channel on Foxtel. Every thing I watch the same horrible ad is on 3 times per program. I have to watch Netflix to get away from these repeated ads.

1 comment

so many repetitive HOTEL TRIVAGO At least 3 time per program .Im so sick of seeing this ad,it is on every Foxtel channeL.Enough please.GKW

waste of money for a garbage service


they are garbage and if I could give minus 10 stars I would. A complete waste of money ,its for maybe old people who are not internet savvy but they are on the way out .



  • 6 reviews

If I could give no stars I would


Not value for money


Unless you ate a sports fan foxtel no longer cuts it. With at least 5 other streaming services mostly pay per view or much lower monthly fee. Also do I have to have that damned IQ box? I got rid of it years ago.

I come back to reconsider Foxtel and see that they have not really understood the market. They have segmented it but you still end up paying for material you won't use.

It's not worth even $25, the minimum monthly subscription (and I salivate with excitement at the "add ons" I can have for even more money!). It's crap.

I'm amazed at the arrogance and lack of commercial acumen in Foxtel. Not to mention naivety. Not for me thank you.

It seems most reviewers agree with me or worse, have been burned.


SteveMetropolitan Adelaide, SA

  • 2 reviews

Try and cancel this service! Absolutely disgraceful, needs an Ombudsman to rectify this shoddy practice


Wanted to cancel Foxtel as the package offered had become a complete waste. Three phones, the shortest duration was 45 minutes, bounced from one “assistant “ to another, all with the same repetitive questions, “why”, “can someone else take over your subscription “, etc. It would appear that Foxtel will actively try and prevent you cancelling your subscription.

Pathetic customer service


If you like to speak to customer service who are not in Australia and have a poor understanding of English then Foxtel is for you. Always consistent horrible customer service


ShaneSydney, NSW

  • 4 reviews




  • 3 reviews

Appalling Service and outdated technology


Customer for over 20 years. They charge me the highest rate. I have noticed monthly increases for same service.
To rub salt into my wounds they offered me the movie package free for 1 year only to start charging me for it immediately.
Soon to be an ex customer.


Munchie1923Greater Melbourne (Outer), VIC

Foxtel programming


New Year’s Day, one game of live sport on at a time, must be over 15 live American sport games going on at the moment and we get 1 live game at a time, not worth a penny we pay for, seems to be nothing but replays and adds, the only provider of live sport in this country and we get nothing, blood appalling, Foxtel need to provide its customers with better content, spend some money Foxtel and get us more live sport


DebGreater Melbourne (Inner), VIC

  • 2 reviews

False Advertising


Just rang to take up the Foxtel offer of Broadband of $65 with no set up fees!
Took 8 phones calls to get thru to the right person only to be told there is a $300 set up fee! But wait it’s not Foxtel charging that, it is the NBN
Was told there is no NBN in my building which again is rubbish
False Advertising!
Would give a minus 5 if it was an option


PalmerstonNorthern Territory

  • 8 reviews
  • Verified customer

Not worth the money


Not only poor overall service and equipment but the content has deteriorated over the years. When asked why we were leaving customer services insisted that there is plenty of quality programs. We’ll not bother with Foxtel again.


whiskeySydney, NSW

  • 7 reviews

20 years customer = nothing


Foxtel customer for 20 years, contract completed automatically charged highest rate.
Call to renew offered the worst rate ever. All customer service staff are in the Philippines and would not listen.
New customers offered huge discounts - loyalty = nothing.
Disconnected me before I even finished the phone call then demanded I returned boxes but would not refund me my balance for rest of month until next billing period.
Worst customer service
No rewards for loyalty
Good riddance

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Questions & Answers



I was reading your review re Foxtel Customer Service.

I am also having problems with Foxtel (no service for 10 days, lots of excuses, bad overseas service, etc)
Would I ask too much if you let me know the provider you found for NBN at $85 per month?
I would really appreciate your help, I am desperate!

Thank you

[email removed]

No answers

Andy R

Andy Rasked

When I try to go into planner it say powering up from energy saver mode please wait a minute and has F 362 in the top right corner
Been waiting 24 hours and still nothin

No answers



Why is that when I go to more series 3 episode 4 only comes up nothing ELSE
What happened to 1+2 series and all the the off episodes

No answers

Get an answer from our members and Foxtel representatives

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