FOXTEL

The worst customer service company in the world when it comes to cancelling your subscription, Seriously, it would be easier to lick your own elbow. It is time they were reported to fair trading if they have not already. When trying to cancel they just keep putting you on hold hoping you will eventually hang up. Despite saying I was not… Read more

interested in renewing my contract due to financial hardship they continued to upsell . . there are laws against gambling agencies for doing this so why not Foxtel. It certainly leaves a very sour taste in the mouth after being on the phone all morning. I would seriously ask FOXTEL the question, DO you ever read your reviews. common theme that you don't seem interested in fixing. SHAME ON YOU

Foxtel’s new television and computer app is annoyingly difficult to navigate to a programme one regularly views. The number of steps required to watch programmes like News 24, which is the one channel regularly accessed by subscribers, is so inconsiderately designed, we are cancelling the service.

1 star: 15+ years a customer, and they still made cancelling a headache We've been Foxtel customers for over 15 years. Over that time the price has climbed, and the service has become packed with ads. For what it costs, it's no longer worth the money. I've tried to cancel before, and each time they made it difficult by throwing discounts at me… Read more

instead of just processing the request. This time I rang and simply asked to cancel. First I got "you've been such a loyal customer, why do you want to cancel?" I said it was too expensive. Then came "what shows do you like to watch?" I told her I'd been through this before and didn't want to go into what I watch, I just wanted to cancel.

Her reply floored me: "I'm just trying to make conversation, we can just sit in silence." When I asked if she was going to cancel my subscription, she said she didn't understand why I wouldn't tell her what I was watching. Then I was put on hold for 10 minutes.

When she finally came back, she confirmed the subscription would be cancelled.

If a customer says they want to cancel, respect that. Loyalty of 15 years deserves a quick, courteous goodbye, not a guilt trip, a retention script and a 10-minute hold. It's no wonder people dread ringing to cancel. I won't be back.

TIME FOR ONLINE CANCELLATION OPTION. I recently contacted Foxtel to confirm the cancellation of my Foxtel Broadband (ie. signed with a cheaper provider) and to cancel my Foxtel subscription of 21 years. My first attempt to connect with the company… Read more

failed after working my way through their option choices. My second attempt was successful. I was able to obtain confirmation of the cancellation of the Foxtel Broadband service, however, the experience of attempting to cancel my Foxtel subscription was a very different experience. Rather than simply accept and following through on my request, the operator proceeded to ask me a series of irrelevant questions around my reasons and my viewing practices over the previous 21 years. When I repeated my simple request to cancel my subscription, he became quite rude and abrupt, telling me that if I was in his position, I would need to ask the same questions. He then explained he needed to make me a counter-offer (reduced subscription fee) as an alternative to me cancelling my subscription. I humoured him, listened to his offer, rejected his offer and asked him again to cancel my subscription. He advised he would do so and advised I would receive an email confirming the cancellation and advising me of the 'easy returns' process for the hardware. During this call, another Foxtel operator had called me back and left a message apologising for the failure of my first call attempt and to call him back if I had any issues to discuss. As I thought my issue was resolved, I did not return this call. Two days later (7/8/2026), after not receiving the cancellation confirmation, I researched the 'easy returns' process and returned the Foxtel hardware (AP Article Id: 33T3B555080501000655004). On 19/8/26, after being charged another full monthly amount for both the broadband and subscription, I decided to call Foxtel again to double check all was progressing as expected. I was advised by the operator that my Foxtel subscription had in fact not been cancelled. After explaining the situation to a far more friendly and reasonable operator, I was finally able to verbally confirm the cancellation of my Foxtel subscription and received a follow up email confirmation soon after. It is absolutely unacceptable that Foxtel is happy for customers to sign up and/or add to their packages online, yet, when it comes to transactions to reduce or cancel subscriptions, we are forced to be put through such dehumanising experiences for what is - at its core - a simple request. The irony is not lost on me, that a customer of 21 years is treated in such a way. Whilst not part of my original reasons for cancelling the subscription, this experience certainly reinforced to me that my decision to leave Foxtel was the correct one. A weight has been lifted.

I rang Foxtel to cancel my parents subscription and I sent the foxtel iQ box back as per instructions, yet I am still receiving overdue bill reminders in mid August even though I rang to cancel at the end of June. Foxtel also tried to get me to… Read more

take over the subscription myself- it took alot of convincing them that I was going to cancel the subscription regardless. Just as well the debit card used to pay the subscription expired at the same time so they haven't got access to any working payment methods. I am going to start reporting the bill emails as spam.

NRL call on Foxtel. Can the callers just call the games don’t pay to listen to their dribble . Just call the game !

My Foxtel remote stopped working. I phoned Foxtel and got straight through to a technician. He took a lot of time and trouble to fix the problem. Awesome service!

No offence to you guys but we like the iq4 box better than the iq5 box because the iq5 we had alot of problems with it where the iq4 we don't have problems with it at all and it is better for me and my wife. And we are keeping the iq4 box for good.

Yesterday ,our foxtel box was not working .The man I spoke too was excellent .He talked me through it and problem solved.Unfortunately I did not get his name. Ron James Seaford

The pits... honestly if my family didn't watch football I would never touch them. Over rated...everything is old.. and plus advertising for $70 per month. Then we cancelled due 7th October and then had the nerve to close our account 3rd October no big deal still nothing to watch ! Horrible company if you can avoid do so! Over priced and way way way over rated. They need to take a long hard look at themselves!

I cancelled my subscription to Foxtel today following their update which rendered the viewing portal/platform unwatchable. Whoever made/authorised this update managed to completely destroy an otherwise decent experience for me as a viewer/subscriber. I won't be returning as a customer. Good riddance.

What were they thinking? Update was required but my system buffers now when it didn’t before. And it requires multiple PIN inserts which only frustrate. Really. This is why Optus and others have failures after upgrades. Some smarty pants 20-yr old is just showing off. I’m over 70 and I don’t need this delay & distraction. Oh I’m sure to get a… Read more

justification from my 20yr old mate. But frankly. Not interested. I pay too much already for this service and it is now so far behind Stan & Netflix, I may drop it. Thanks for nothing guys. PS: sack your upgrade team. They’re wasting MY money.

New App on Smart TV's is utterly unusable, slow, clunky, delays, buffering continuously, cant watch live TV channels without 7 clicks back n forth and HUGE delays using their stupid EPG. Whom ever approved this to be launched live replacing a fully functional APP should be fired OR subscribers should be paid doing their field testing (feels like… Read more

we're back in 1995 watching on Netscape on a 56k connection).

No longer can use your remotes channel button (UP/DWN) or watch your subscribed channels content on demand (looks like 3/4 of the catalogue is missing)...example no more History channel content on demand but a documentary category with x20 fishing programs. wtf have they done?!?!

Think it time to finally say goodbye to Foxtel, was good once but now CHOC FULL of advertising between shows, the on demand, channels are pretty limited OR no longer available (Nat Geo, SciFi etc) and this new APP makes it unwatchable on smart tv's (problematic on apple devices also, slow, clunky continuous 'stream unavailable messages'). 15sec of show, 5 sec buffering, 40sec of advertising.......rinse & repeat.

Foxtel we are paying you for a service you're failing to provide paying Australian consumers.

Seeya FoxHell, Im sure im not the only one

Foxtel is accusing me of keeping their stupid foxtel box! I have returned it to their parcel point as per the instructions!! Who would want to keep their equipment??? What for?? I had to show a chat agent a receipt from the parcel point and the chat agent said they couldn't track the parcel using the tracking number on the receipt. Why the heck is that my problem?!! Please stop wasting my time!!

Our Foxtel recently went down because of their equipment that comes from the satellite on the roof to the splitter box and eventually to the set top box. When we tried to get this troubleshooted they said just connect it to the internet, if you want to continue with satellite you will need to engage the services of an antenna person at our cost. … Read more

I dont understand how a company can tell customers they have to fix the equipment provided by the provider and necessary for it function.

Then days later they send out a notice saying their bill will be going up $5 a month to ensure excellent service and quality programming. They provide neither. They are overpriced and the quality of the continuous re-runs is garbage

We recently bought a new smart Tv and had to upgrade the Foxtel box to IQ4 which they had previously sent out. Spent an hour on the phone to Foxtel upgrading the system, could hardly understand what he was saying. I knew I had to send back the old box, no problem but major family problems and illnesses occurred and over the next 3 weeks I received… Read more

about text messages every 3rd day saying that they would charge me $300 if the box was not returned IMMEDIATELY. Additionally I then received a number of letters to my home splashed in red ink saying that if the box was not returned they would refer my account to a DEBT COLLECTOR. I do not owe them any money and my account is always paid by direct debit and on time. These people are disgusting beyond belief. They can stick their account now, plenty of other cheaper platforms.

Overpriced for what you get. Now showing stacks of ads which ruins most shows. Limited movie options then try to charge extra for new releases! But the customer support is very poor. Slow and difficult to get anything sorted out like upgrading plans. Not worth $150 to $160. Lots of other streaming services far cheaper. I’m a customer of over 25 years and not happy.

The new Foxtel support is a disgrace and I will be cancelling my account tomorrow. What a disgusting company, just typical of today’s world but they r in the top 2 on the planet. Screw you Foxtel

I am NOT a Foxtel customer, and yet it would appear that someone has either used my phone number or someone has made a mistake when entering their own details (accidentally switching digits around). I have been getting texts from Foxtel, thanking me for a payment (?) and telling me that my account has been reinstated (??). I thought this was a… Read more

scam as I have never had a Foxtel account and thought this was yet another professional' scam'. I continued getting texts telling me that they had sent me an email but that 'something went wrong' and to click on the link to update my details (???). Then I received a text stating that the sum of $198 was now outstanding, and again to click on the link to check the billing details. I decided to contact them via the live chat, and after finally getting through to a person, I think, I explained the issue: The number has been incorrectly linked to a Foxtel account, which does not belong to me. I was asked for my full name and email, which I refused to give, as I had no assurance my details would not be used to 'fill in the gaps' an further link me to the debt. Then I started getting calls which, as they showed as 'Possible scam', I blocked the number, but still the calls got through to my voicemail. I continued using more live chats (did 4 in total!!) and a few phone calls, and last week was told that my number would be removed... and yet, again one week later, still the issue. Not only was I not impressed about this harassing, but during the course of the interactions with them, they provided me with details of the actual account owner - including their first name, their account number, their email address, how much the debt was, and the case number now being raised. And they wondered why I was so worried about giving them my personal details. Today, they again promised that the number had been removed from the debtor's account... but that's what they said last week. Time will tell.

I keep getting called despite telling CSR's on three seperate occasions that I do not need nor want Foxtel. The representatives are polite and understanding on the phone. I was told it takes 24h for their systems to update statuses which seems silly, its been 30+ hours now and im still getting called. Would be 1 star if the staff weren't so pleasant on the phones. Sort it tf out CTO/CEO or whoever is in charge of their systems!

Impossible to cancel, money hungry company. Customer service is abhorrent. Shows are all mostly repeats. Just stick to other subscription services, more bang for your buck.

With over $100 per month they want to charge $25.99 to rent a movie, yet Disney have it for free. Yes I will probably cancel after having Foxtel since they started… it is to expensive for the same 5 movies re run every night on 1 channel.. Every day for a couple of weeks. Get your act together Foxtel, make it worth the cost, but I doubt they will listen.

Why are we paying premium prices to watch the NRL and AFL when the commentary is clearly being called from a studio instead of at the ground? The audio quality is awful—it genuinely sounds like the commentators are using AirPods rather than professional broadcast equipment. For the amount Foxtel charges, this is simply unacceptable. Customers are… Read more

paying for a premium sports experience, but the production quality doesn't reflect the price.

Have you seen your online reviews? They're overwhelmingly negative, with common complaints about high subscription costs, excessive advertising, poor customer service, and difficult cancellation processes. It's no surprise many customers are recommending alternative streaming services that they believe offer better value.

Instead of charging premium prices, Foxtel should focus on delivering the premium product its customers are paying for.

My Box failed just over a week ago and the 2 that they sent have failed too. They don't have personal technical support, only over the phone as long as it is during business hours, after that it is chat and that is mediocre. Programs are mostly repeats with ads. I suspect they will close down with the way they now operate