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Foxtel is a joke and rip off people
Over priced full of repeats over run with ads and same stupid commercials and then they change their packages lock channels with no notice still charge the same amount
Takes for ever to get through to them and hang on for ever nearly
One can not make sense with them
Tell you one thing and do nothing
I totally agree with everyone so many unhappy customers
Everyone should leave Foxtel get a set top box only one cost and then no more cost and you can watch what one wants
It's also nice how they Foxtel spend a lot of money on ads to get new customers but nothing to keep existing customers
Improve the service and fees
And get better customer service staff and more in Australia not overseas
Wake up tell them where to go ...
- Verified customer
Should be zero
I became so sick of Foxtel stuffing up my package that I decided to cxl. What a drama. 2 days later I finally got onto a nice woman in Melbourne. Despite her best efforts I stuck to my guns to cxl. My account was paid by direct debit on 2 July 2020. 1 month in advance no contract. After cancelling, my service should be cut off on 1 August. But! Because I was an ex Austar customer my service will be cut off on 11 July 2020. 22 days early. WHY? Foxtel r claiming that in 2012 when the change from Austar occurred they didn’t charge us poor ex Aus...tar clients in advance. Giving us 3 weeks for nothing. They didn’t tell anyone because they r so generous. NOT! I have to pay it now. 8 years later. I don’t think so. Effectively I am being charged a cancelation fee. I am battling this issue however I am sure it will end with the Ombudsman.
Tricked me into putting Foxtel ‘on hold’
I was conned into keeping Foxtel for a year on hold. They assured me they would contact me to discuss a possible new package after 1 year. (Prior to this I was a Foxtel customer for 20 years)
The year passed they started direct debiting my account with no authority and never bothered to contact me.
After 5 phone calls to people who speak basic English and being told it several times it was cancelled they then sent me to a debt collector. I am reporting them to the Ombudsman.
Worse service to deal with
I have had so many problems with Foxtel, totally fed up. The people they have answering customef enquires are not only rude but incompetent. Disgusting service and if you have a problem that’s too difficult they will just hang up on you. Foxtel you really need to read these reviews and do something about your pathetic excuse for customer service. You don’t seem to care at all about your customers. I have submitted a complaint last week still waiting for someone to call me.
put on hold for 3hrs & 15 mins on 1/7/2020 & 2 hrs 30 mins today 2/7/2020
Useless people that work in the call centre, have no regulars for long term customers, Bill never the same from month to month, they don’t value customers loyalty, hung up on me when I wanted to speak to a supervisor after being on hold for over 2hrs& 30 mins
Leaving foxtel feels good
Big companies dont understand basic customer service. Look after the customer. There consultants spend more time arguing with you treating you like a loser for asking for basic customer service. Again to look after the customer. I didnt want to leave but due to terrible customer service and doubling there price no warning. The supervisor I spoke to India were so argumentative and couldn't understand bill shock when price doubles. Showing no compassion understanding refused to help never got back to me and hung up. It never felt so good to leave foxtel. Pay tv will go under binge is there only way to survive. In truth foxtel telstra should be shut down. Completely incompetent
Useless no wonder they are going broke
Just impossible to even contact them all I want is to sign up for another package. You have to phone 131999 but you never get through. Same goes for Telstra. Does News Corp no what a stupid organisation Telstra has become. I have my life savings with Telstra maybe I’m the stupid one
The worst, so far on hold for 1 hour 50, when i was told 20 mins. Is this a joke? I will give an update if they answer.
1 hour 50 waiting on hold. They haven't even answered yet.
Do they think we have nothing better to do?
Seriously very slack customer service. Can't complain about it, there is none.
we are paying paying a promotion for 12 months and we requested to be notified when the promotion is finished, we did not receive any notification and foxtel just send us a bill the day before the direct debit which is very inappropriate. Foxtel has done it before never send a notification when the promotion is finished! I will definitely finish my subscription. Im not very happy with this.
Incredibly bad customer service
I was unable to talk to anyone. I had to communicate through text message. I have not received an invoice since February but have gotten every late reminder threatening to cut of internet and Foxtel. They have increased cost without informing me. NOT GOOD ENOUGH
I cannot rate Foxtel
We cannot give Foxtel a rating. For months - almost 2 years - we wanted to cancel our subscription. The operators wouldn't accept our desire and we ended up paying a hold over monthly fee. Finally in February our cancelation of subscription was acknowledged or so we thought....it's now June and we've been charged the full subscription fee for the last 5 months!! When we call we can't get onto a human. (My review will not be accepted unless I click a star rating. I have had to give a one star, however in reality I do not rate the product or the customer service)
Questions & Answers
Why is Foxtel so crappy? What happened to you people? All you have to do is read your reviews. Continual appaling customer service, dropping out, buffering, no credit for loyalty & so many ads & repeats shows???? Absolutely shocking, very very bad service & structure!! Your customer service could learn some manners too !!
Hello Gurto, What they have done is absolutely disgusting, the company should be investigated by the ACCC..The sooner Foxtel goes under receivership the better..Out of something like 1900 odd reviews over 90% of the people have spoken. A 1 star rating, now who is telling the truth? They got me for an extra $240 the robbing bastards...
Do you have to disconnect from dish when you cancel Foxtel and will I lose normal tv reception ??
Why were we charged for another month after csncelling?
Sue, I agree with Shane O. unfortunately! There appears to be no logical explanation. If you query them, from experience, they're likely say that your cancellation notification was received into the next billing period.They're a law unto themselves. We've mentioned leaving foxtel and going to Kayofor sports but guess what?? It's owned by Foxsport and has terrible reviews of ripoffs too!! No escaping them if you want to watch regular footy matches.
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