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Trying to suspend Foxtel package temporarily deserves a drama series all its own!
I have tried to contact Foxtel by phone several times over the past five days to suspend my Foxtel subscription. They are not taking any phone calls. There is absolutely no online option provided to suspend or cancel the package. After trawling through pages of their information, I eventually discovered the option of notifying them by post! So I mailed my letter of notification to a PO Box in Moonee Ponds, Vic. If I am still billed for my next installment, my bank provides the option of disputing the payment. A further step is to switch on Cont...rol Credit Spend from my Credit Card to block all credit and debit transactions just before my next payment is due and leave it on for a few days. It can be switched off at any time but this could buy me some time. Unfortunately this action will impact other direct debits I have set up. Good luck!!
The only way to cancel this service is to ring , except you cant because they do not answer the phone.
I would encourage anybody who has sat on hold for an unreasonable amount of time only to give up is to fill out a complaint form, if they still fail to contact you then contact your credit card issuer to arrange a chargeback ( refund ).
Their conduct is morally reprehensible and by being uncontactable simply amounts to theft.
Foxtel - Hello is anyone there?
Spent all day on the phone trying to get through to anyone at Foxtel but no-one answers. With no local sport I wanted to discuss what could be done with the sports component of my package only, but with the attitude they are now displaying I will now cancel everything!
Foxtel via Telstra Outages
I have not had Foxtel (via Telstra) since last Tuesday at lunchtime (it is now Saturday lunchtime) apart from a short period on Thursday evening. I can not get any explanation from Telstra or Foxtel (they simply hang up or fail to return calls as promised) nor any indication when the service will resume.
I have been a Foxtel customer since commencement. What rubbish service levels (and even worse for someone who doesn't have an aerial and is self isolating)!!!!!
No Customer service by long term customer.
With sport cancelled indefinitely I have tried to cancel the sport channel on Foxtel until there is a return to a normal situation. This is impossible as there is a delay??? to answer the phone by Telstra almost as if they are deliberately avoiding the issue except for a prompt to go on line and solve the problem there. Online only a live chat is offered but as soon as you mention Foxtel cancellation the chat ends and you are given a long winded dialogue about services are strained and blah blah blah. The live chat ends there and then !!!!! (wh...y). When a service is paid for and then it is unable to be supplied in a reasonable manner (who wants to watch endless repeats of past games) then a reasonable cancellation of that service should be offered. Warning DON'T add Foxtel to your Telstra account.
Can't Cancel, you may never get out
Been trying to Cancel Foxtel Subscription, won't allow to complete online, waited 60 mins and told I must be Transferred and to wait another 60 minutes as soon as I said the word Cancel, we just don't want it ! Sent email with no response. If you sign up you may never get out !
No customer service available
Called 10 times with over an hr wait times over 4 days. Understand the epidemic currently & staff shortages, however kept getting a voiceover stating to call back at another time then waited an hr to be told wait is still over an hr. No progression in the queue, then told to go to the website which wasn’t able to log into. Enquiry lodged no response after 2 days. Tried to Reset password for online service with no email response. Zero customer service available. If you do not have any customer service available to assist, then just be honest & state that on your voice over.
Over 6 weeks of rotten ADSL, cant fix it after 4 visits
I have had constant dropouts of my Foxtel ADSL2+ for over 6 weeks now. Multiple techs have visited and all say there have been different issues in very different locations.
It fails whenever it rains but now the dial tone has gone again and I get the internet connection for around 3-4 minutes before it drops out again.
Rang 131999 to be told that they are prioritizing customers who have no internet and the wait is over an hour. You've got to be joking Foxtel, this is TERRIBLE service!
The Telecommunications Ombudsman has been notified yet again.
This account will be cancelled, never again!
Worst customer service ever!
I've continually got bad service. I've been a loyal customer for years, always paying my bills on time etc. But continually have problems with my account, IQ box, there's always some problem. Then to try & contact them to work it out!! Good luck, still to this day nothing has ever been resolved. As soon as I'm in a better area, I'll give Foxtel the boot!! Absolute joke for what you pay for. Im sitting here with clear skies, apparently I'm in an affected area, but had no signal for 5 days now. I never get rebates or discounts, so 5 days out of 30 i can't view? Do you think I'll get a discount off for 5 days of no viewing LOl!! Stay away from Foxtel if you can, truly a continuous bad service!!!!
Blaming coronaviris for bad tech support
Two weeks ago my TV and Foxtel IQ3 were damaged due to electrical storm. Contacted Foxtel, sent out a replacement IQ3 box. Followed instructions to activate but was not successful. A few days ago began to contact Foxtel tech support via phone. Spent 76 minutes on hold getting 'wait time 30 to 45 minutes', then 20 to 30 minutes, then back out to 30 to 45. Eventually gave up. Next day came straight back with 'wait time is over 1 hour due to staff shortages because of the coronaviris'. Last night rang at 9.30pm and message straight up was 'we have closed early because of virus'. Love watching my sport, otherwise would tell them to stick it!
Sad to pay for such rubbish
Foxtel has once again let us all down no American Idol this year The best show for talent ever we are lucky to be able to watch it on you tube. You Foxtel keep letting us down with your crap ancient programmes Adverts galore and so many repeats. Well i am sadly saying goodbye as a disabled pensioner all i wanted was up to date coverage
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Questions & Answers
I’ve been with Foxtel since they started and have just realised I’m being ripped off
I am paying $113 a month on an iq2 box which does not include sport Netflix
I am still paying for the essentials pack drama movies and documentaries
Tried to ring to cancel and the message was no operator available due to corona virus
Must say I am over watching 20 year old reruns
Foxtel is dead to me
Yep. I am also disillusioned with their service levels (having been a Customer since their 1st year in Australia) and am considering cancelling my services (2 outlets). You do look to have been overcharged and should put the hard word on them. If they think that you are going to cancel then they may come to the party.
It is impossible to talk to anyone as their whole call centre is down.
No matter how you try and contact them soon as you mention the dreaded C word (CANCEL) you can't get any further,
Another interesting thing after a bit of research is that I found I am actually paying for their service monthly in advance and even if you miss the payment date by even a day they hit you with up to a $30 penalty on top of your bill.
How is it possible to be penalised for a service that you are yet to receive ( Possibly unlawful)
Would love to hear from anyone else who has realised that this is happening.
So I log onto foxtel to change my package and it won't let me cause it goes to a failed webpage. I try to call through and there is no call centre.. I can't email you apart from this site and I can't log on an suspend my service or cancel it... Seems like you are do everything you can to keep my money....
Why are we not getting American Idol this year. It seems that Foxtel is going downhill fast Too many repeats and so many adverts after 20 years it is time to say goodbye
Yes I agree, far too many adds. I'm so nicked off that I signed a twelve month contract.. last night we couldn't watch Foxtel because the reception was that bad. Will definitely be cancelling at end of contract !!
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