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The absolute worst dont do it !
I was a customer of foxtel for over 5 years i cancelled my subscription and sent my box back even after having spoken to someone who said our box was old and not to worry about it. Once the box was sent i followed up to make sure as i dont trust them ! Everything was fine then bam a $300 bill sent and here i am on the phone to a company ive cut ties with to speak to someone who barely speaks english and tell them to leavr me alone ! They dont stop and while i was a customer i had nothing but issues one day i recall calling for some technical s...upport only to be kept on the phone for over 2 hours because apparently our foxtel connection was illegally done in the unit we were in the very silly and rude man kept me on the phone like a criminal only to apologize at the end and say he was wrong ! Dont trap yourself there is much better out there
Expensive , repetitive , full of ads
I have just cancelled Foxtel , never to return
It is very expensive for what you get - most channels are repeats of old TV series or second rate movies.
Despite the high charges , there are constant interruptions for all sorts of dodgy ads. Your money also funds SkyNews after dark - a sort of sheltered workshop for the crazy & the paranoid
Much better value is to get a subscription to Stan or Netflix etc & watch the great varieties on ABC iView or SBS on line.
Terrible reception with satellite
We’ve had Foxtel on cable for 20 years but when we moved house we had to change to satellite. The picture is fantastic when the weather is perfect but if there’s any moisture around the picture and sound goes to terrible and non- existent. Also IQ4 only seems to be able to record one free to air channel at a time. I find this very annoying because recording my favourite free to air channels on Foxtel is one of the reasons I pay for this service. I’m certainly not happy with Foxtel at the moment
Impossible to break up with Foxtel!
It's not me Foxtel it's YOU!
I agree with many below, old content at top dollar, not competitive.
Please compare and consider before you commit! We have aquired 2 x Fetch Mini's through our telecommunications provider @ $5 per month (1 per TV required) Each Fetch Mini is streaming FreeToAir and YouTube free of cost, and we're trialing Netflix free. Heaps cheaper than the Foxtel basically nothing package!
So, I called to cancel 2 days before the end of the billing cycle. I was dragged through 49 mins of small talk, with thank yous for my loyal...
Not good customer service and recording
Had some trouble with recording and service. Last month, had to call up the centre hard to understand operator. Got this fixed on the day. This month same thing happens. Hard to understand operator, pretty much telling me next time this happens go online and follow instructions. Paying 100$ a month, not very impressed, researching better options now. Thinking to go to Kayo, 25$ A month as only use Foxtel for sports.
If I could give no stars I would
We have a foxtel service and do not like the recent changes and decided to disconnect. I am not the account holder (my husband is) however I do have authority to operate the account! This being said I can do everything except request disconnection. It was explained to me that I can change the package, to which I replied ok I wish to discontinue the package I was then told that it was not possible. Seems to me foxtel can change whatever they want but you as a verified customer cannot. The smart alec supervisor told me to ring tomorrow between 9...-5 when my husband is home so he can authorise disconnection.This is going to be difficult because my husband works saturdays and is not always available that is why we had me registered as authorised to operate the account. The next frustration came when I requested they contact my husband to verify my request I was then informed that foxtel don't do that. Maybe if I stop payment they will notice.
Not value for money
Unless you ate a sports fan foxtel no longer cuts it. With at least 5 other streaming services mostly pay per view or much lower monthly fee. Also do I have to have that damned IQ box? I got rid of it years ago.
I come back to reconsider Foxtel and see that they have not really understood the market. They have segmented it but you still end up paying for material you won't use.
It's not worth even $25, the minimum monthly subscription (and I salivate with excitement at the "add ons" I can have for even more money!). It's crap.
I'm amazed at the arrogance and lack of commercial acumen in Foxtel. Not to mention naivety. Not for me thank you.
It seems most reviewers agree with me or worse, have been burned.
Try and cancel this service! Absolutely disgraceful, needs an Ombudsman to rectify this shoddy practice
Wanted to cancel Foxtel as the package offered had become a complete waste. Three phones, the shortest duration was 45 minutes, bounced from one “assistant “ to another, all with the same repetitive questions, “why”, “can someone else take over your subscription “, etc. It would appear that Foxtel will actively try and prevent you cancelling your subscription.
I have been a customer since Foxtel started, and I have noticed that you get more adds then program, I have timed the adds and the shows we watch and have been very disappointed with what they give us.
The money that it cost is ridiculous, they once offered long term clients free channels for a month, but that went out the door once they moved the call centre to Mumbai India, I gave up ringing because I could not understand what they were saying, every operator that answered the phone is Chad.
My remote needed changing so I rang them to ask th...
Appalling Service and outdated technology
Customer for over 20 years. They charge me the highest rate. I have noticed monthly increases for same service.
To rub salt into my wounds they offered me the movie package free for 1 year only to start charging me for it immediately.
Soon to be an ex customer.
New Year’s Day, one game of live sport on at a time, must be over 15 live American sport games going on at the moment and we get 1 live game at a time, not worth a penny we pay for, seems to be nothing but replays and adds, the only provider of live sport in this country and we get nothing, blood appalling, Foxtel need to provide its customers with better content, spend some money Foxtel and get us more live sport
Just rang to take up the Foxtel offer of Broadband of $65 with no set up fees!
Took 8 phones calls to get thru to the right person only to be told there is a $300 set up fee! But wait it’s not Foxtel charging that, it is the NBN
Was told there is no NBN in my building which again is rubbish
Would give a minus 5 if it was an option
20 years customer = nothing
Foxtel customer for 20 years, contract completed automatically charged highest rate.
Call to renew offered the worst rate ever. All customer service staff are in the Philippines and would not listen.
New customers offered huge discounts - loyalty = nothing.
Disconnected me before I even finished the phone call then demanded I returned boxes but would not refund me my balance for rest of month until next billing period.
Worst customer service
No rewards for loyalty
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Questions & Answers
I was reading your review re Foxtel Customer Service.
I am also having problems with Foxtel (no service for 10 days, lots of excuses, bad overseas service, etc)
Would I ask too much if you let me know the provider you found for NBN at $85 per month?
I would really appreciate your help, I am desperate!
When I try to go into planner it say powering up from energy saver mode please wait a minute and has F 362 in the top right corner
Been waiting 24 hours and still nothin
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