FOXTEL

I am NOT a Foxtel customer, and yet it would appear that someone has either used my phone number or someone has made a mistake when entering their own details (accidentally switching digits around). I have been getting texts from Foxtel, thanking me for a payment (?) and telling me that my account has been reinstated (??). I thought this was a… Read more

scam as I have never had a Foxtel account and thought this was yet another professional' scam'. I continued getting texts telling me that they had sent me an email but that 'something went wrong' and to click on the link to update my details (???). Then I received a text stating that the sum of $198 was now outstanding, and again to click on the link to check the billing details. I decided to contact them via the live chat, and after finally getting through to a person, I think, I explained the issue: The number has been incorrectly linked to a Foxtel account, which does not belong to me. I was asked for my full name and email, which I refused to give, as I had no assurance my details would not be used to 'fill in the gaps' an further link me to the debt. Then I started getting calls which, as they showed as 'Possible scam', I blocked the number, but still the calls got through to my voicemail. I continued using more live chats (did 4 in total!!) and a few phone calls, and last week was told that my number would be removed... and yet, again one week later, still the issue. Not only was I not impressed about this harassing, but during the course of the interactions with them, they provided me with details of the actual account owner - including their first name, their account number, their email address, how much the debt was, and the case number now being raised. And they wondered why I was so worried about giving them my personal details. Today, they again promised that the number had been removed from the debtor's account... but that's what they said last week. Time will tell.

TIME FOR ONLINE CANCELLATION OPTION. I recently contacted Foxtel to confirm the cancellation of my Foxtel Broadband (ie. signed with a cheaper provider) and to cancel my Foxtel subscription of 21 years. My first attempt to connect with the company failed after working my way through their option choices. My second attempt was successful. I was… Read more

able to obtain confirmation of the cancellation of the Foxtel Broadband service, however, the experience of attempting to cancel my Foxtel subscription was a very different experience. Rather than simply accept and following through on my request, the operator proceeded to ask me a series of irrelevant questions around my reasons and my viewing practices over the previous 21 years. When I repeated my simple request to cancel my subscription, he became quite rude and abrupt, telling me that if I was in his position, I would need to ask the same questions. He then explained he needed to make me a counter-offer (reduced subscription fee) as an alternative to me cancelling my subscription. I humoured him, listened to his offer, rejected his offer and asked him again to cancel my subscription. He advised he would do so and advised I would receive an email confirming the cancellation and advising me of the 'easy returns' process for the hardware. During this call, another Foxtel operator had called me back and left a message apologising for the failure of my first call attempt and to call him back if I had any issues to discuss. As I thought my issue was resolved, I did not return this call. Two days later (7/8/2026), after not receiving the cancellation confirmation, I researched the 'easy returns' process and returned the Foxtel hardware (AP Article Id: 33T3B555080501000655004). On 19/8/26, after being charged another full monthly amount for both the broadband and subscription, I decided to call Foxtel again to double check all was progressing as expected. I was advised by the operator that my Foxtel subscription had in fact not been cancelled. After explaining the situation to a far more friendly and reasonable operator, I was finally able to verbally confirm the cancellation of my Foxtel subscription and received a follow up email confirmation soon after. It is absolutely unacceptable that Foxtel is happy for customers to sign up and/or add to their packages online, yet, when it comes to transactions to reduce or cancel subscriptions, we are forced to be put through such dehumanising experiences for what is - at its core - a simple request. The irony is not lost on me, that a customer of 21 years is treated in such a way. Whilst not part of my original reasons for cancelling the subscription, this experience certainly reinforced to me that my decision to leave Foxtel was the correct one. A weight has been lifted.

I keep getting called despite telling CSR's on three seperate occasions that I do not need nor want Foxtel. The representatives are polite and understanding on the phone. I was told it takes 24h for their systems to update statuses which seems silly, its been 30+ hours now and im still getting called. Would be 1 star if the staff weren't so pleasant on the phones. Sort it tf out CTO/CEO or whoever is in charge of their systems!

NRL call on Foxtel. Can the callers just call the games don’t pay to listen to their dribble . Just call the game !

Keep away from the chat – Keep away from the chats, Avril and Tinki are absolutely useless, they don't even respond, take ages. Waste of time.. Romeo however was excellent, and could actually chat to him... Sorry but my work hours mean I miss the phones, so I'm left to chat to mostly useless workers... Romeo however, give that man a pay rise for doing he's job, and good! Show details

Increased monthly bill by over 25%! Very disappointed and loyalty means nothing. Tried to get reviewed but refused to look at it. Where are the Government regulators with Foxtel? Surely increases of this magnitude need to be justified?

My Foxtel remote stopped working. I phoned Foxtel and got straight through to a technician. He took a lot of time and trouble to fix the problem. Awesome service!

No offence to you guys but we like the iq4 box better than the iq5 box because the iq5 we had alot of problems with it where the iq4 we don't have problems with it at all and it is better for me and my wife. And we are keeping the iq4 box for good.

Yesterday ,our foxtel box was not working .The man I spoke too was excellent .He talked me through it and problem solved.Unfortunately I did not get his name. Ron James Seaford

Impossible to cancel, money hungry company. Customer service is abhorrent. Shows are all mostly repeats. Just stick to other subscription services, more bang for your buck.

I rang Foxtel to cancel my parents subscription and I sent the foxtel iQ box back as per instructions, yet I am still receiving overdue bill reminders in mid August even though I rang to cancel at the end of June. Foxtel also tried to get me to take over the subscription myself- it took alot of convincing them that I was going to cancel the… Read more

subscription regardless. Just as well the debit card used to pay the subscription expired at the same time so they haven't got access to any working payment methods. I am going to start reporting the bill emails as spam.

With over $100 per month they want to charge $25.99 to rent a movie, yet Disney have it for free. Yes I will probably cancel after having Foxtel since they started… it is to expensive for the same 5 movies re run every night on 1 channel.. Every day for a couple of weeks. Get your act together Foxtel, make it worth the cost, but I doubt they will listen.

Why are we paying premium prices to watch the NRL and AFL when the commentary is clearly being called from a studio instead of at the ground? The audio quality is awful—it genuinely sounds like the commentators are using AirPods rather than professional broadcast equipment. For the amount Foxtel charges, this is simply unacceptable. Customers are… Read more

paying for a premium sports experience, but the production quality doesn't reflect the price.

Have you seen your online reviews? They're overwhelmingly negative, with common complaints about high subscription costs, excessive advertising, poor customer service, and difficult cancellation processes. It's no surprise many customers are recommending alternative streaming services that they believe offer better value.

Instead of charging premium prices, Foxtel should focus on delivering the premium product its customers are paying for.

My Box failed just over a week ago and the 2 that they sent have failed too. They don't have personal technical support, only over the phone as long as it is during business hours, after that it is chat and that is mediocre. Programs are mostly repeats with ads. I suspect they will close down with the way they now operate

What is the deal with the 'on demand' part of foxtel, you pay a fortune for the 'service' and they take a month of Sundays to upload content so you can watch sport replays, it is absolute trash!!!!

Writing for my 82 year old Mother. What about I canceled My Mum’s Foxtel today. She’s been a customer for 29 years. They said billing was from 9/6. I said, she’s been a loyal customer for that long, maybe refund the $70 for that month; she’s 82 years old. Answer - that’s not their policy!!! Meanwhile, they said if she continues, they will knock… Read more

the price down to $50 a month! She normally pays about $70 a month. Just scumbags. No loyalty at all.

Foxtel are removing negative comments and blocking negative feedback on Facebook but anyway..... service is non existent, most of the shows/movies are either rubbish or available on streaming services that work better and cost wayy LESS!! I could justify the cost when it was a satellite service or when ads were not an issue but not anymore. Do not bother with them, save your money and download netflix or disney plus or whatever

My Foxtel box died so I did my own troubleshooting to try and fire it up again without success so after 4 phone calls I finally got to speak to a human being. He asked me to do all the things that I’d already done without success once again yet he still wasn’t prepared to send me replacement box. As they don’t do service calls anymore I contacted… Read more

an independent TV HIFI technician to pay a visit at a cost of 175.00 only to find that the box was dead so he advised me to call back again & advised me to escalate my complaint to a supervisor and finally they agreed to send me a new box. I have been a loyal Foxtel customer for over 30 years & have spent over $30,000 in that time and to be treated like this it’s absolutely appalling if there was an alternative I would jump ship in a heartbeat Wake up to yourself Foxtel look after your loyal long term customers..

This company does not care about its customers, continually lying and still taking money. Ive tried to ger in contact for 3 days as there is no signal but have been lied to and deceived. Under no circumstances would I ever deal with them again...

I have been with Foxtel for many years. I have had a number of issues with billing which, in general , after complaint have usually been resolved. My main use of Foxtel is for coverage of live sport which is generally good. My partner enjoys life style shows but these are largely repetitive. We both like history channel shows but these are just… Read more

continually repeated. Foxtel seems to buy little new content. It is obsessed with Nazism , World War 2 and related themes. Mainly European and North American focused. Few programs about South America, Africa or Asia. One of the worst aspect of watching Foxtel programs is seeing the same ads over and over again...Trivago being a good example.

Where is the loyalty? My friend Cameron (aka fats) was a loyal and devoted customer of your service for 20 years - providing ongoing support and unwavering advocacy whilst less committed customers jumped from streaming services to streaming service amidst the growing competitive paid tv landscape. Turning their heads to the newest and brightest… Read more

thing that popped up with gimmicky sign up deals and promises. But not Cameron… No he stood firm, remembering the one who was here for us all first - and how did you repay his loyalty? Welllllll you didn’t - that’s how. You refused him discounts, gave him dodgy retention deals and tried to charge him hundreds per month. Shame on you Foxtel, you didn’t just lose a customer you lost Cameron your friend and ally.

Where is the loyalty? My friend Cameron was a loyal and devoted customer of your service for 20 years - providing ongoing support and unwavering advocacy whilst less committed customers jumped from streaming services to streaming service amidst the growing competitive paid tv landscape. Turning their heads to the newest and brightest thing that… Read more

popped up with gimmicky sign up deals and promises. But not Cameron… no, he stood firm, remembering the one who was here for us all first - and how did you repay his loyalty? Welllllll you didn’t - that’s how. You refused him discounts, gave him dodgy retention deals and tried to charge him hundreds per month. Shame on you Foxtel, you didn’t just lose a customer you lost Cameron your friend and ally.

Waste of money. Price are getting outrageous better of just paying for monthly subscription. No point talki g ro them about how call operators have absolutely no Idea what they are talking About!!!! Mainly repeats played all day every day I watch Netflix OR STAN and free to air more often. Im canceling my subscription for both TV and wi-fi after 10 years and excited to do so!!!

Foxtel Foxtel Foxtel ….why does Kayo have all the moto gp , moto 2 and moto 3 races on their watch on demand and yet Foxtel doesn’t. No SBK on demand …. So if you cannot watch live then you miss out. Yes I can record them but that also doesn’t work out if there is a rain or accident delay … you up our fees and hive us less…. Fix it or thousand of… Read more

other moto gp fans will be dumping Foxtel and going straight to Moto gp steaming services…. Check out the all community boards if you think it’s be just complaining.