FOXTEL

Why are we paying premium prices to watch the NRL and AFL when the commentary is clearly being called from a studio instead of at the ground? The audio quality is awful—it genuinely sounds like the commentators are using AirPods rather than professional broadcast equipment. For the amount Foxtel charges, this is simply unacceptable. Customers are… Read more

paying for a premium sports experience, but the production quality doesn't reflect the price.

Have you seen your online reviews? They're overwhelmingly negative, with common complaints about high subscription costs, excessive advertising, poor customer service, and difficult cancellation processes. It's no surprise many customers are recommending alternative streaming services that they believe offer better value.

Instead of charging premium prices, Foxtel should focus on delivering the premium product its customers are paying for.

My Box failed just over a week ago and the 2 that they sent have failed too. They don't have personal technical support, only over the phone as long as it is during business hours, after that it is chat and that is mediocre. Programs are mostly repeats with ads. I suspect they will close down with the way they now operate

Full of ads that are repetitive and annoying. Would NEVER use any of the companies they show and most of the time there is nothing to watch. DO NOT RECOMMEND! Foxtel has become a joke!

Their equipment failed and when contacted they said it was my responsibility so get a local technician at my expense to fix their satellite dish, cables or splitter, whenever the problem lies. When I told them I tnwas their equipment and they have to fix it they said you can just use internet instead you of satellite to receive signal

Cancelled the service after 24 years and they kept charging me and 5 months later and now because I have refused to keep paying they have sent to collection agency....terrible, terrible customer service.

No offence to you guys but we like the iq4 box better than the iq5 box because the iq5 we had alot of problems with it where the iq4 we don't have problems with it at all and it is better for me and my wife. And we are keeping the iq4 box for good.

Yesterday ,our foxtel box was not working .The man I spoke too was excellent .He talked me through it and problem solved.Unfortunately I did not get his name. Ron James Seaford

I dealt with Roy today in technical support. He assisted my 91 year old mother to re establish her Foxtel. He went above and beyond all expectations to assist her and I would like to thank him. I was hoping to receive an e mail to provide my feedback but this has not been received. I hope that this can be passed on with our gratitude if possible. Thank you once again Roy. Michael

What is the deal with the 'on demand' part of foxtel, you pay a fortune for the 'service' and they take a month of Sundays to upload content so you can watch sport replays, it is absolute trash!!!!

Writing for my 82 year old Mother. What about I canceled My Mum’s Foxtel today. She’s been a customer for 29 years. They said billing was from 9/6. I said, she’s been a loyal customer for that long, maybe refund the $70 for that month; she’s 82 years old. Answer - that’s not their policy!!! Meanwhile, they said if she continues, they will knock… Read more

the price down to $50 a month! She normally pays about $70 a month. Just scumbags. No loyalty at all.

Foxtel are removing negative comments and blocking negative feedback on Facebook but anyway..... service is non existent, most of the shows/movies are either rubbish or available on streaming services that work better and cost wayy LESS!! I could justify the cost when it was a satellite service or when ads were not an issue but not anymore. Do not bother with them, save your money and download netflix or disney plus or whatever

My Foxtel remote stopped working. I phoned Foxtel and got straight through to a technician. He took a lot of time and trouble to fix the problem. Awesome service!

My Foxtel box died so I did my own troubleshooting to try and fire it up again without success so after 4 phone calls I finally got to speak to a human being. He asked me to do all the things that I’d already done without success once again yet he still wasn’t prepared to send me replacement box. As they don’t do service calls anymore I contacted… Read more

an independent TV HIFI technician to pay a visit at a cost of 175.00 only to find that the box was dead so he advised me to call back again & advised me to escalate my complaint to a supervisor and finally they agreed to send me a new box. I have been a loyal Foxtel customer for over 30 years & have spent over $30,000 in that time and to be treated like this it’s absolutely appalling if there was an alternative I would jump ship in a heartbeat Wake up to yourself Foxtel look after your loyal long term customers..

This company does not care about its customers, continually lying and still taking money. Ive tried to ger in contact for 3 days as there is no signal but have been lied to and deceived. Under no circumstances would I ever deal with them again...

I have been with Foxtel for many years. I have had a number of issues with billing which, in general , after complaint have usually been resolved. My main use of Foxtel is for coverage of live sport which is generally good. My partner enjoys life style shows but these are largely repetitive. We both like history channel shows but these are just… Read more

continually repeated. Foxtel seems to buy little new content. It is obsessed with Nazism , World War 2 and related themes. Mainly European and North American focused. Few programs about South America, Africa or Asia. One of the worst aspect of watching Foxtel programs is seeing the same ads over and over again...Trivago being a good example.

Where is the loyalty? My friend Cameron (aka fats) was a loyal and devoted customer of your service for 20 years - providing ongoing support and unwavering advocacy whilst less committed customers jumped from streaming services to streaming service amidst the growing competitive paid tv landscape. Turning their heads to the newest and brightest… Read more

thing that popped up with gimmicky sign up deals and promises. But not Cameron… No he stood firm, remembering the one who was here for us all first - and how did you repay his loyalty? Welllllll you didn’t - that’s how. You refused him discounts, gave him dodgy retention deals and tried to charge him hundreds per month. Shame on you Foxtel, you didn’t just lose a customer you lost Cameron your friend and ally.

Where is the loyalty? My friend Cameron was a loyal and devoted customer of your service for 20 years - providing ongoing support and unwavering advocacy whilst less committed customers jumped from streaming services to streaming service amidst the growing competitive paid tv landscape. Turning their heads to the newest and brightest thing that… Read more

popped up with gimmicky sign up deals and promises. But not Cameron… no, he stood firm, remembering the one who was here for us all first - and how did you repay his loyalty? Welllllll you didn’t - that’s how. You refused him discounts, gave him dodgy retention deals and tried to charge him hundreds per month. Shame on you Foxtel, you didn’t just lose a customer you lost Cameron your friend and ally.

Waste of money. Price are getting outrageous better of just paying for monthly subscription. No point talki g ro them about how call operators have absolutely no Idea what they are talking About!!!! Mainly repeats played all day every day I watch Netflix OR STAN and free to air more often. Im canceling my subscription for both TV and wi-fi after 10 years and excited to do so!!!

Foxtel Foxtel Foxtel ….why does Kayo have all the moto gp , moto 2 and moto 3 races on their watch on demand and yet Foxtel doesn’t. No SBK on demand …. So if you cannot watch live then you miss out. Yes I can record them but that also doesn’t work out if there is a rain or accident delay … you up our fees and hive us less…. Fix it or thousand of… Read more

other moto gp fans will be dumping Foxtel and going straight to Moto gp steaming services…. Check out the all community boards if you think it’s be just complaining.

Foxtel's Rewards Program is a total sham. They are falsely advertising tickets to events and then just give them to staff, friends and family. Then when you call them to chat about issues they promise a call back and never do. 3 days and still waiting! No wonder they are losing subscribers by the truckload.

I recently cancelled my Foxtel as it was ridiculous price, so they send me a letter 2 and half weeks ago stating I only have to send box back if it was IQ 4 or 5, so I look at bottom of box and it says 3.5 so put it away, then get another letter today saying final notice if not sent back in 14 days they will be charging me $300, so go to live chat… Read more

and they tell me it's a IQ 4, well what I want to know is if it's 4 why is it not written on bottom instead of 3.5. I am not happy with the service and now have to go out of my way to post it back, and as I don't drive I will have to carry it to post office with a bad shoulder, not happy at all, if I could give no stars I would.

My mother needed a replacement network box installed. Foxtel gave the technician an address in the wrong state. Victoria when she lives in Queensland. When technician arrived he did not have the proper replacement box and instead gave her a dirty second hand item and told her to clean it! I also discovered Foxtel had been sending my mother emails that were addressed to someone else. How is it possible to be this bad?

Foxtel go is the worst app on the internet,it continuously has issues with starlink, every other Aussie company can work with starlink apart from foxtel,do they have Musk Derangement or just incompetent,there's errors with playback,but the biggest issue is it saying No Internet Connection when you clearly do,the app probably works 1 week per month, pretty poor from Foxtel

WOW, Their review average is 1.3, I can see why. When our suburb was established it was on fibre from day one, you were forced to use Foxtel for everything bc you were not allowed any areials on the roof. And now recently we lost free to air TV despite a price increase of $10 per month coincidentlly the same time. I rang customer support to find… Read more

out why and was hoping it was just a quick box reset or tunning issue but was told "because of advances in technology you must view local channels via their perspective apps or another option is you can put an anteena out your window" This is a word for word quote. I replyed to her and said "So let me get this straight, you are saying bc of advanced technology I now have to stick an anteena out my window? Do you know that anteenas are 1950 technologies?", I couldn't stop laughing. Using the apps are a pain in the bum bc signing in so they can collect more of your data, I don't know what my birthday has anything to do with watching the local news. You also can no longer record on the Foxtel hard drive like before. Now Foxtel blame that the Opticomm has been switched off and that maybe so but surely with them boasting about their "Advanced Technology" they could send the signal through the satelite dish instead of me sticking an anteena out my window. LOL