I absolutely hate Foxtel.
Everything about Foxtel is absolute trash.
Their website is terrible, Foxtel now, Foxtel go regular Foxtel are all sh*t. I can't even watch the biggest boxing event of the year because these money hungry theives own the rights and only allow you to watch it if you own a Foxtel connection and set top box..
I'm not a 60 year old with 150k a year job and own a house. If Foxtel can't evolve, in 20 or so years when their older and only customers get too old to watch tv, they're going under. I cant wait.
If possible avoid Foxtel like the plague that it is.
Less than 1 star
Re-signed a couple of months ago to Platinum Package, Movies that were once available free of charge in my last package FOXTEL are now charging for in the Store. On Demand is a joke and is filled with unpopular crap nobody wants to watch. No valid explanation has been given. Will not be renewing subscription outside of this contract my dollars will be better put elsewhere.
Absolute WORST. No customer service. Zero stars.
Worst service. Can you even call it 'service'? There is no one to talk to. They advise the sms team is waiting.... ask you to sms 1... charge you to sms... and never get back to you. How do you speak to an actual person? I am being direct debited double the amount on my invoice??
Terrible service and no customer appreciation
I have never experienced such sub-standard customer service. After calling to ADD something to my service, I was passed through multiple people all of which were unable to assist and claimed the previous staff member didnt have adequate knowledge to be of any use. Eventually I was put through to someone who was unable/unwilling to discuss the service I wanted to add but took it upon themselves to assess my current service. After a lengthy conversation (45 mins) I was offered a package for MORE money than I was currently paying for the exact sam...e service and to be locked into a 12 month contract?!?!? When I questioned this and advised there was a better package currently available I was advised that this was only for new customers and it was unreasonable and impossible for an existing customer to obtain this offer. I expressed my surprise and disappointment that as a loyal customer I would not have access to the same benefits as a potential new customer, only to be told that there was nothing that could be done. For the sake of $10 per month, Foxtel have lost a long-term, loyal, $120 per month customer. Foxtel have offered NO customer service and have clearly demonstrated the lack of care, respect and value they place in their customers, so I have closed my account and will be taking my money elsewhere. Good riddance Foxtel, you and your crap service will not be missed.
I have been fighting them for 10 years over the phone about them overcharging for an average service
Over the years I received so called lower prices by saying I wanted to get rid of Foxtel and was put through to the disconnection team who sorted it.
This year I finally have a ok price of $59 a month with no movies and less kids channels
10 years and now because there service is dying they finally do a better price.
They never offer existing customers anything.
Foxtel Dont look after Long Term Customers
I have been a Foxtel customer for between 10 to 15 years. My wife and I have never missed a payment. When we moved houses 5 years ago we stayed loyal to Foxtel.
I have seen all the Ads this week for the cheap bundles including Netflix on offer for new customers. So I thought I would approach them and ask them if they would be prepared to offer the deal to us.
What a waste of time. The Foxtel customer service person who was texting information to me had the audacity to suggest they could not see the Sports HD and Netflix bundle on their system.... It is being advertised as being $58 on sale until Monday. The normal price would be $86 per month. They offered me the deal for $86. Ahh no thanks. I cut and paste the content into a text message for them. No they know nothing about the offer that is plastered all over Foxtels website. Pathetic. They are very happy to entice new customers but don't give a rat's ar.. about loyal customers.
Product Review - the place for a good old whinge. Silent Majority nowhere to be seen maybe ?
Look this is going to read like a paid promotional but it ain't. As a long-term Foxtel customer wanting to downgrade or cancel I dreaded the torture I was going to suffer making that god awful call to Customer service and get the run-around and refusal
My fears enhanced massively by the torrent of negativity I scrolled through on this site. I was in for it for sure. Settled down in a comfy chair with a large bourbon for support.
Wanted to downgrade from a $92 IQ2 Sports based subscription to the great deal offered for new customers only ! - F...ree IQ4 install on a 12 month package - Foxtel Plus. No sport but hey as we know the good sport has gone away by and large. So we can now add sport and drop it when we want - like when the rugby comes back on. And what do you know what - they said yes. Immediately. To a current customer. How 'bout that. I just asked. The agent then clearly went through what I would get. I expressed happiness we would get Showcase etc and Lifestyle Food (essential to my partner) . Hiccup. The service rep informed me that only Lifestyle was on Foxtel Plus and that Lifestyle Food was on the Favourites package along with History. Shoot ! Another $20 . My groan was voluble. Sneaky devious Foxtel was going to screw me over. As EVERYONE seems to suggest. So, they threw in Favourites for free for 12 months !
Customer support doesn't know what is customer support means
First of all, it becomes a nightmare to contact them. After 3 calls and waiting over 10 minutes each time, I was able to talk to a person in 4th occasion. So I told her I want to cancel my connection. Then, as usual, I have responded to her question about why I'm canceling it as well. Then suddenly the Support staff become "Marketing Staff" and start doing marketing. I clearly said I want to cancel this connection and I don't want to talk any more marketing stuff. But she keeps talking about 5 minutes all those marketing things. After listeni...ng to 5 minutes of unwanted stuff, I told her again I want to cancel this connection and don't want to discuss any other thing. But she was in another world and keep pushing me telling this and that. Then for the fifth time I told her again I want to cancel this, could you please act on it. That also not enough for her. She starts talking again the same stuff in different ways. I think Foxtel missing what Customer Support means and what they should be doing? Do you know marking is another profession that different people doing in different occasions? Not when customers call to your Customer Support line to solve our issue or get something done. You guys should understand we call your customer support number to get the support, Your company should not use my call to promote your company products without even talking anything about my request. Be professional .. get some professional people to consult you and understand what professional customer support means
All about greed - forget service!
I remember when Foxtel came out and declared that there were no advertisements just the monthly fee. Well that was a big lie! There are just as many advertisements as on free to air TV and probably soon they will interrupt the movies with ads. So they are getting money from advertising as well as charging customers ridiculous fees for watching repetitive shows. Now if they were not greedy they would lower the monthly fees but unfortunately they are very greedy! Their executives are laughing all the way to the bank and what are we really wat...ching? An occasional good show and every blue moon there might be a good movie - but mostly there is utter rubbish and repeats, repeats! If I see another add about the uhm Kardashians I am going to cancel on the spot! ( I've been meaning to cancel anyway). And when I have had problems and need to ring I have to make sure I have a couple of hours free because that's how long it takes resolve anything (if it does get resolved) I've been paying over $1400 per year and for what --- poor service, poor quality, repeats and high blood pressure!!!!! New customers save your money and buy the movies and programs you want ---you will be far better of financially and psychologically - BELIEVE ME.
Foxtel just stops working. I call them to see as why this happened to be told you need a technician . Next available one is 6 days maybe two weeks . What a joke paying for a service that I cant even use. Also to be told just watch it on your phone . No worries we will sit as a family and watch a show on my phone .. Ridiculous !!! I bet if it happened to one of the staff it would be quickly resolved . Seriously thinking of canceling!!!
They driving me nuts
Been customer since it came out. Had no issues til this year. They keep cutting off my phone and internet for weeks at a time, no customer service help, been laughed at and hung up on. Then they send me a bill for the services they didnt provide. Dont ever ring them, its useless.
19 Years a Foxtel Customer and no discount offered
Loyal customer of Telstra/Foxtel for 19 years and as such, requested a discount of the exhorbitant monthly fee. Was told "No, sorry, can't give you a discount". Loyalty clearly means nothing to Telstra/Foxtel. As Telstra/Foxtel have no competition in this market (unbelievable in this day and age in a supposedly first world country like Australia), the customer just has to suck it up and keep paying the ridiculous monthly fee! Is it any wonder not too many customers stay loyal for 19 years!!! Would be new customers to TELSTRA/FOXTEL; Be very careful before you sign up, loyalty to their brand means nothing to them. CAVEAT EMPTOR - Let the buyer beware fully applies to Telstra/Foxtel.
Would rate zero if I could - worst customer service and ridiculous prices for episodes that you should have anyway
Dealing with Foxtel is so frustrating! Youre always palmed off to a robot or if you even get a person theyre always transferring you to someone else. We were going to cancel until they sucked us in to the new IQ4 only to realise you have to pay for episodes you already have. I am paying for MTV yet I have to pay to shows like teen mom which is on MTV???? Scrolling through the home page is an o ting because they display all the shows you end up having to pay for-SALES tactics. The new layout looks like they are stealing the idea from Netflix! Now I am on the phone going around in circles just trying to talk to a person (not a robot!) about why I am told to upgrade when I am trying to watch channels already in my package!!!!
Literally is a trap - try and cancel a subscription they just either repeat themselves or take years to do something
supposedly cancelled my account a year ago, been charged monthly after this. Called their support, spoke to an absolute moron who took 30 seconds to respond to each sentence and legit would just repeat himself.
Now they dare to charge extra for free to air HD Chanels
After several years of the free to air Chanels in HD, Foxtel now have the audacity of actually stopping free to air Chanels with HD Now stating we must upgrade and actually pay them for these free to air HD Chanels. I have recorded many programmes on the free to air HD Chanels. They must be desperate for our money. This cant be even legal. This is like Chanel 9 HD and all the other free to air Chanels in HD. This disgusting and greedy practice must be stopped. It will only be stopped if we cancel our subscriptions to Foxtel. How dare a compan...y use existing local Chanels for their own gain. Do they think we are all stupid. They are the lowest of the low. Absolutely disgusting. The Australian Chanels must protest this now! Our own Australian Chanels must not agree to this. This vile and appalling practise from Foxtel must stop. They are a rotten and vile company on their way out! Extremely bad form, this cannot continue. I urge Foxtel and all our Australian owned local Chanels to stop this immediately!!! November 16th 2019 Update: Every complaint on this Foxtel review page is true, and they are much worse! Foxtel has hit a whole new low, as far as business practises go, and also doing less than everyone who has signed up with them expects. They must take these reviews seriously. How can Foxtel actually get away with charging for free to air channel access, when these Chanels do not come through their boxes. I am reporting this to the Department of Fair Trading. Foxtel will not get away with breaking every Fair Trade practise, not here in our Australia. Shame on Foxtel!
Foxtel is a joke no wonder Netflix is taking over
they are a joke they defaulted me without calling after i left a rental property saying i didnt return the box lol why would a keep a box i cant use. . still gave me a new account tho when i wanted it. same problem now defaulted because it was not returned which it was wow wowo
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Questions & Answers
I was reading your review re Foxtel Customer Service.
I am also having problems with Foxtel (no service for 10 days, lots of excuses, bad overseas service, etc)
Would I ask too much if you let me know the provider you found for NBN at $85 per month?
I would really appreciate your help, I am desperate!
When I try to go into planner it say powering up from energy saver mode please wait a minute and has F 362 in the top right corner
Been waiting 24 hours and still nothin
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