- Verified customer
Foxtel for traveling but won't allow VPN use!!!
I got Foxtel Now as I travel a lot and refuse to connect to to a wifi network in a hotel without a VPN, so it's pretty much useless for me, you'd think that a company that is having so many people abandoning it right now would be doing everything to make sure their customers could have access to their service, unless they change their ways they won't be around long, so I'm canceling.
Worst streaming service available
I signed up for a 10 day free trial so I could watch one particular movie. The service itself has limited options on movies and tv shows and they still show advertisements. I then got charged $25 for a month of the service without notification the company refuses to give me a refund because they quote that the service is self managed. $25 for sh*t movies and tv shows and advertisements what a rip off. DONT USE THIS SERVICE.
Foxtel Now is rubbish
Even though we have fast internet speeds > 100 mbps the Foxtel live streaming service is always buffering, its so frustrating to watch any AFL games, by the end of the game you are minutes behind the actual live game. We have Netflix , Stan etc and we do not have this problem. Foxtel need to fix this issue if they expect customers to pay for their service.
For the second time Foxtel has decided to block all the shows we like to watch overnight without any communication. You pay for a subscription that seems to last around 12months before they conveniently block most of your shows and you get a message that you have to upgrade to watch this show? This happened with games of thrones several years ago where they forced everyone to resubscribe the night before a new season launch.
This form of business is as bad as bait and switch advertising and should be banned. It would seem the Foxtel take adva...
overpriced and the customer service is a disgrace
they added an extra pack without my knowledge adding an extra $10 per month. when i tried to query this they said I added it and there was nothing they can do about a refund, that I could just remove the extra package. I tried to explain that I never added it but they kept saying I did and would not believe me. $15 a month was okay but I am not paying $25 a month for this. The woman I spoke to was not helpful and was extremely rude, she would not listen to me at all. At least other streaming services don't have ads.
A piece of garbage
I have to factory reset my Foxtel Now box on a weekly basis as it continually loses sound. I've tried the trouble shooting suggestions on the Foxtel website with no success and I'm losing patience having to enter all my details and reload apps everytime I want to watch a movie or TV show. Time for the bin.
I can see why FOXTEL has a 1 STAR rating
POOR FORM FOXTEL:
- Foxtel Added & Billed for Extra Package without our knowledge.
- Foxtel dont require code for purchase of movies - allowing Kids to order movies without parental code.
Meaning they can rack up a bill, download adult movies or movies they shouldnt be watching. This needs to be changed to a system like the Apple App store where a code is required by default.
Ive been a long term foxtel customer. However I'm cancelling today as I've just seen on my bill that Foxtel, they have took it upon themselves to increase our package a...n charge more... nice move Foxtel! Another nice move Foxtel like to use to increase customer bills is not having a parental safeguard in place to stop kids ordering movies without parent knowledge. This is a real concern, as kids could go ahead and order adult movies or rack up large bills without a parents knowledge. When I asked foxtel why it wasn't default to have a purchase code as it is with the Apple App store or Google Play store, they said it's an option to add this safeguard. I know i don't want my kids watching adult material or racking up a large bill, so I hope they change this setting!
Asked helped didn’t get it!
Asked a simple question if it’s possible to add my address to my pdf file bill from the foxtel assistant person. Every time I had to explain her again and every time she had an excuse or technical issue. At the end she ended the conversation with ‘just a moment please.’ It’s been 2 hours and still waiting! What a support coming from foxtel!
Rubbish movies and cashing in on covid
They really need to look at some of the crappy movies that they "express from the U.S.A " dosnt mean they are good and at over$18 per movies its covert exploitation under the guise of covid.
Wake up Foxtel or my subscription will be going in the covid bin.
This is perhaps the worst value streaming service in Australia
Foxtel Now is really an appalling streaming service. The interface is terribly designed (was it an intern?), operating similar to the Foxtel service (which is already 20 years behind). For example, enabling subtitles has to be done in the app settings menu and cannot be turned on and off during viewing. Worse yet, going backwards and forwards operates like a VCR machine. Retro-cool? Definitely not.
Furthermore, the streaming quality appears to be 1080p only (and in some cases only 720p), which in the era of widespread 4K is unforgiveable.
W...orst of all, they seem to lock up the content you want to watch (like HBO shows Westworld, Chernobyl and Game of Thrones), which should really be in the hands of streaming providers that are fit to compete in the market - far more deserving streaming providers that have spent years building up their platforms with good UI and fast servers. In short, I ABSOLUTELY DO NOT recommend Foxtel Now and like the Foxtel company itself, it is a dinosaur and really needs to be dead and buried.
A Scam - They Scammed me with the Trail but they charged upfront $25
They meant to give a free trail, it is a total scam, they charge for the month upfront, and when you ask for the refund, they refuse saying it is a self-service account Foxtel Now.
The call centre and the billing team are based somewhere in India. They are very rude and they have no idea what they are doing.
Just asked to terminate the account.
Underhanded - Foxtel take your money during free trial
I looked at free trial , then I was charged. No where like Netflix did it say do yo agree after your free trial to go ahead. I tried to ring up and ask for a refund as they put me on maximum cost - well being channels etc. All I was told is its in the fine print when you sign up for a free trial! Be very careful. then if you call up to disconnect its a nightmare - call centres and department swaps. No one would get me a supervisor and no way will they refund money!!! Foxtel are very dodgy. Netflix and Stan are so above board in comparison. I would not trust Foxtel ever again.
one star is too many
This is truly the most appalling streaming service out there. Everything buffers continuously, yet I have a internet cable speed of 100mbs. Play through my LG smart Tv which is hard wired to modem, so speed ain't the issue...Foxtel is the issue. Foxtel hurry up and bury yourself.
You don't belong in the game any longer, so just leave it to the performers who can stream properly.
An absolute joke, nothing but greed
I pay just short of $50 a month for my account and any on demand movie has a 30 second ad standard. What an absolute joke I pay nearly 3 times the amount for the movie option than what Netflix costs and I’m forced to watch ads? Live Tv I can understand but imagine opening Netflix which you pay for to have to watch a 30 second ad each and every time. I will never support or allow them to play but the trick is after refereeing 50+ times it gives way and doesn’t show any ads. If I wasn’t paying $29 and it was free then sure ads are fine but I pay money for this... rubbish.
Questions & Answers
Why does the Foxtel Now puck cut in if I am using another app like youtube on my Smart TV? Do I have the settings correctly configured or?
How dare greedy Fox remove our rights to free to air HD channels, ie. 9HD . This should be illegal and everyone should be shouting this out and dropping Foxtel all over the place. We are not an unsophisticated society, where a hell bent desperate and greedy company try to charge for a channel they have no right to. I will be dropping Fox!
My complaint should be answered properly. Not by some smart people from Foxtel being totally unprofessional with that benign answer. There are many complaints needing solution or answers. Where are your suggestions to fix what I have pointed out clearly.
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