Foxtel Now

Have been with Foxtel Now for many years and wanted to change my banking details. Went on the site and the page was unavailable. Tried for three days using Edge, chrome and Firefox with no success. Rang Foxtel and I wasn't able to access a real person and was sent to Live Chat on their website. This was a hopeless proposition as I was referred to… Read more

the change of banking details area by an AI generated bot, which was faulty in the first place. It was only when I threatened to report Foxtel to ACMA Federal Complaints Department that I was addressed on Live Chat by a real person who sent a link to my phone and the change was completed. Their customer service is a waste of time.

Wish I could give zero stars or negative stars . Signed up for free trial . I never used it . I was emailed at end of trial about whether I wanted to continue & I said no . Then I was charged for a number of months thereafter . When I complained… Read more

there was no point because obviously according to Foxtel Now that was not a problem for them but a problem for me . Thanks for nothing Foxtel Now .

I signed up for 10 day free trial.. and somehow they signed me up for a subscription !! I’m only on my second day .. I complained to the staff about this and wanted a refund .. they out right refused and would not change it to the 10 Day free trial .. it’s a scam !!!

never had a problem – Never had a problem ( Ok, just one minor problem, the new remote doesn't have a mute button). Couldn't live without it. As good as the big box. I am surprised by all the bad reviews.

Just watched Perry mason- Perfect – Never had any trouble downloading Foxtel. They have so many programs from all the news services And a huge amount to watch. I’m surprised so many bad comments. Just look at the range offered. I’ve only got basic and drama but that’s enough. It does annoy me however that if I want to contact Foxtel to downgrade, as I wanted to change drama to… Read more

movies, I have to phone 131999, and it is impossible to get through or even voice my annoyance. With Netflix it’s just a case of going online.

Works well with Foxtel now box what's all the fuss? – Streaming / picture quality good with wireless, the odd flitter now and then. Plenty of channels. Sport yippee, Motobikes, golf, rugby union, surfing. Can turn subscription off/on if I choose. Better than Netflix. Took less than 0.5hr to set up. Looks great.

Customer service is beyond a joke. I was unable to cancel a free trial due to technical issues out of my control. I was charged for the month. They contacted me and said they would refund for all the days I hadn’t used (28 days) at the end of the month. I waited, nothing so rang again, they apologised and said it would come at the end of the next… Read more

months. Waited, still nothing. Contacted again, they apologised and said it would be on its way. It’s been 4 months now and still nothing. Not to mention after waiting half an hour on the online chat the last time, I told them I was waiting on a refund and they disconnected the chat! I’ve spent so many hours now trying to get this refund, it’s now not about the money, it’s a matter of principal. If they’re doing this to me, how many other people are they doing it to?

Omg so angry right now .. I subscribed to the 7 day free option and cancelled within an hour as I had so many problems it was as if my tv wasn't foxtel now compatible ..but all of the other streaming services work .before the 7 days were up I was billed $35 dollars 30th June. ..I have tried emails ,chat bots and 4 in person calls .. no one can… Read more

help as they keep saying I don't have an account .. which obviously I don't... as I cancelled it .. but I cannot get my money back ...stay away from this service ... its pure theft. Rhona

Signed up for Foxtel now recently, I cancelled however because I couldn’t login at all after 6 attempts so gave up I noticed I was already charged $65 I contacted Foxtel by phone to cancel and told the guy on phone I had a pending payment to Foxtel I want that pending payment returned to my account the guy told me it would take up to 10 days to… Read more

receive this refund also I’ve noticed the payment has now been credited to Foxtel also I don’t believe that this subscription has been cancelled no emails whatsoever from Foxtel stating cancellation absolutely nothing contacting my bank immediately about this issue this is a scam company Foxtel I’m sure of that just read reviews should have done this earlier.

neither the quality of production on original works, nor their catalogue of standing works can justify the rate of which ads are thrown at you nor its pricing. and that's without mentioning the tier of ads that plague their networks. purely an egregious experience

Free Trial Scam – Signed up for a 10 day free trial and was charged $69. Customer service officer was so rude when I asked for a refund and claimed it was my fault. DO NOT TRUST FOXTEL FREE TRIAL

Once they take your money, you will never get it back – Never make the mistake of signing up with Foxtel Now. If you have any issues, you will never resolve them, and they will never give you your money back. We signed up for the 10-day free trial with them, but we canceled after 2 days. They were quick to charge our credit card, and now it's the 3rd month that I am waiting for my refund, which I never… Read more

received. I've already spent hours with consultants who either are, or pretend to be, extremely incompetent. So far, I've had a 2-hour conversation with one individual who sent me an invoice for the payment, claiming it was proof of refund (like, wth, I don't even know how to respond to that). When I asked for the date the refund was processed, he/she said they couldn't see it and then disconnected. Currently, I am talking with another person who claims that I should have requested the refund the same day my account was charged (even though it was supposed to be a 10-day trial). They give you a customer service phone number to call, but when you call it, the call center says that Foxtel Now issues can only be resolved via chat. When you want to complain about the chat, they say it can only be done via chat. You end up in a vicious circle where there is no solution, and there will be no one to help you. In my opinion, this is done on purpose to scam customers. Never have I encountered a situation like this with any company.

Don't sign up to Foxtel NOW – We already had foxtel and were not aware that they were billing us for this as well. 3 hours of talking to foxtel and then foxtel Now and got no where. You can only talk to foxtel now via live chat. No person will answer. We did not use it at all and were unfortuntaley slow to cancel unaware it was being billed. No offer of credits or refunds despite having 2 services and not using the Foxtel Now. Be very careful signing up to this

Crape products – Since updated Android to 13, I am useing Android 14. Seams Foxtel Go, now no longer works on an Android system. Are they promoting Apple products only. Another dissatisfied customer.

AVOID AT ALL COSTS – Avoid at all costs, unless you want to pay big bucks for a constant error message that no amount of rebooting, logging off/logging in, clearing caches etc will fix. That's ok, I love watching error messages! Oh, and don't bother trying to 'chat' with online "help" as you will legitimately lose the will to live. I think this is a genuine effort to be so unhelpful that people just give up and disconnect.

Pay a HIGH price and to still WATCH ads? No – Don't be fooled. Even when paying a subscription there are ads at the start of VOD content. Not acceptable. I cancelled.

how does this product exist or is it a money laundering scam – I just signed up for the 10day free trial and am completely disgusted with what is on offer and the PRICES they charge. Worst service in Australia IMHO paying for ads

Constantly crashed or full time technology issues – Just constantly stops transmitting and have had the same tech issue for weeks. Uninstalled multiple times but the tech issue remains and now can not be logged into at all. This is the phone but app but same issues of freezing on other devices.

Foxtel now box – Foxtel now box i bought second hand is a piece of rubbish the free to air drops out regularly and this that I bought it second hand don’t buy them second hand you don’t know what your buying

Absolutely Ridiculous, We paid to watch advertisement....so it must be free then – How on earth Australia government allows a platform to do this, it should be illegal, I totally get it with youtube because it's free. But you are PAYING Foxtel Now, they charged in advance and besides of this you have to watch 2 full ads (because it didn't have the skip botton either) and after 45 seconds of ads is when you are allow to watch the… Read more

tv show selected, it is absolutely ridiculous, I don't understand how this people are still in business

Scammers – Signed up for a free 10 day trial but was instantly charged $59 and after an hour talking to the worse customer chat told I was out of luck and I wouldn’t get a refund. Total scam

Terrible – I would give minus stars if I could. I am still on the cable service and they are virtually trying to bully me into changing , I have been with them from the start but when cable stops in my area I won’t be staying with them. Terrible customer service, way to expensive . Have joined binge more shows, cheap and no commercials. See ya foxtel

0 Stars. Bunch of crooks – Don't do it. Binge is run by the same crooks who will steal your money, but at least they're not charging you 9x the cost. They DO NOT have any level of decent customer service, besides people who will respond "Sorry go to hell we can technically do this this and this".

AVOID! You will get scammed – I signed up to the all-pack packages. Nowhere does it say that there are ads before every content you want to watch. It’s basically YouTube (free version) expect you’re paying $100/month for it. Within 45mins of signing up I contacted Foxtel to cancel my account and get a refund (due to the ads); their response was “you’ve signed up and accepted… Read more

the terms and conditions and we’re not refunding”. They also refused to cancel my account and redirected me to another part of the website to fill in a form to request cancellation. The staff are the most basic hopeless unhelpful and unreasonable people you will comes across. Instead of Foxtel leaving customers with a positive experience and enticing them back with attractive offers they would rather take the money already paid and leave the customer to get angry and tell everyone not to sign up. I mean, no wonder they’re a dying business.

Legalised thievery – Didnt pay or resubscribe, was billed, wouldnt refund, online staff kept ignoring the online chat so it would timeout, then wouldnt respond when i would open new chats and would close it as soon as i gave my details... They then cancelled my account and wouldnt even let me access my month subscription that they wrongfully charged me. Funing on so many levels. Crooks!

Customer Service – Worst customer service Apart from not being able to understand the to fast pretend English absolutely no help at all Gave me 3 internet boxes No local chanels No wi-fi extender lol gunna have to watch all 3 near the modem

Foxtel not providing any support or updates for box any longer – Foxtel no longer support the box anymore, it runs Android 7, and they have stated that they will not be updating the box any longer.So more and more people will have issues with the already problematic box, yet Foxtel are still are allowed to sell Foxtel Now, even though they no,longer sell the box, you can only get it via Kogan, and no longer will be providing firmware or any other updates for it.. Show details