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Amazing Customer Service
Love the coverage of Stan Sport so far. Hoping more and more sport is added.
Let me tell you how good the customer service is with regards to the rugby coverage.
Firstly I wrote an email to Stan requesting if it was possible to have the New Zealand Rugby shows included with the coverage. 1 week later we now have the mid week rugby shows from NZ. Completely awesome.
Then secondly after watching during the 1st week I experienced a playback issue where the playback always started from the start with out the option for ‘resume playback’. After emai...
Big Live-streaming problem finally fixed
I was unable to watch live-streaming of Rugby matches on Stan Sport, because the picture kept FREEZING.
After interchanging numerous unsuccessful emails with Stan Support, Michael and Russell (in particular) send my problem to the Stan Tech Team, who were able to correct the problem.
At all times I got the impression that (during these sport "teething problems") all Stan Support staff were courteous and keen to assist an 81 year old with little or no tech skills! Much appreciated ! John Wagner
Shame on rugby australia and Stan for combining to take over the broadcasting of all the rugby.. l cant watch it live.. they limit it to certain models of tv.. i have a brand new 70 inch Hisense and its not one of the 3 that can show the game live.. ive never experienced that before.. Hisense must have 20 plus models...
Its a backward step for super 15 viewing and i will be ditching it as should everyone else.. What a joke
Had issues connecting my new Google Chromecast and after several frustrating hours trying to work it out myself, sought help from STAN helpdesk.
Don't consider myself good at understanding technical instructions but Deirdre and Ken got me sorted in no time! Excellent service!
STAN is STANsational. STAN support staff deserve a STANding ovation STAN Sport is SubSTANdard.
Who came up with the idea of calling Stan rugby, Stan sport? IT’S JUST RUGBY !!!!! Has Scotty from marketing joined Stan’s advertising team? Call a spade a spade for god’s sake. There is enough Hoodoo in this world already. No wonder the kiddies are going mad. PS I love rugby but, I don’t need to pay $120 a year to love it. Surely you can add to this add on by actually having some sport In Stan sport? Stan you can fix this, put Russell (Stan Support) in charge of everything.
Can’t deliver live sport
Was keen to watch rugby but went into Stan tonight and it’s says can’t deliver live sport and I have to wait for the replay! I am not paying to watch replays and you should have the technology to deliver a live game before signing a contract to deliver live sport. Not delivering is breach of contract. This company is a joke as much as the Australian Rugby Union is. I should also mention that I have a internet connection that’s runs at 94mbps so there should be zero issue to stream live TV or a movie but Stan fail in both these areas. Don’t have a problem with Netflix, Apple only Stan because they are cheap and have crappy technology and clearly the E team at all levels. Don’t waste your money on this poor service.
Thank you to Margeaux for helping us set up the Stan app on our TV. I was so frustrated but thanks to Margeaux’s phone call we are on. It was so much easier talking to some one than trying to navigate via emails. My husband is now happily watching the rugby.
Couldn’t get the rugby up & running. Very prompt assistance from the Stan support team ( Thomas, Deidre & Michael) solved the problem for us. It ended up being a fairly simple fix but we couldn’t have worked it out with their help. Now in rugby heaven!
Great assistance & prompt service!
I would recommended Stan. I had an issue with logging on and the rugby fans in the household were getting very anxious about missing the game! Russell for Stan support resolve my issue within minutes of asking for assistance on line!
Fabulous customer service is had to beat!
Thanks Russell & Stan
Questions & Answers
Can I record rugby games if I'm away to play at a later time or day? Is there a Stan set top box with a hard drive? Or is there another way?
John from Stan.Stan
Hi there Mal, Stan is an app you access on your Smart devices. Once a live game has finished, you will be able to access the replays on-demand later. We’ll also have mini-matches and highlights if you are short for time.
John from Stan.Stan
These replays will be available to watch on Stan Sport for a long time to come.
Why is there such a delay for a full replay for super rugby matches? It costs the same money so I don't understand. It seems unfair if you are unable to watch live that you are penalised a waiting period. Don't say you have generously provided a 20 min highlight package. Highlights are subjective.
You need to check if ur tv make and model type is capable of receiving the live coverage. I have a new hisense and it cant.. only 3 models will do it for hisense... its rubbish tech from Stan
Thanks.I was asking more about if you are unavailable to watch the live broadcast why you are penalised an extraordinarily long wait time to see a replay. Seems like a bad business decision for subscribers and due to this I am not likely to renew my sub or recommend to anyone else.
John from Stan.Stan
Replays will become available within 24 hours on devices that do not support live streaming with Stan Sport. If your device supports live streaming, you will be able to access the replay immediately after the match has finished.
How long after a game is finished can I watch a replay? If a game has started how do I go back to the beginning please?
John from Stan.Stan
Replays will become available within 24 hours on devices that do not support live streaming with Stan Sport. If your device supports live streaming, you will be able to access the replay immediately after the match has finished. On the match page, you will see an option to watch "From Start" when the game is live.
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