3,255 reviews
AI reviews summary
Pros
Cons
Verdict
Stan is highly regarded for its efficient and helpful customer support team. However, the service is undermined by significant technical instability during live events and a pricing model that includes advertisements on paid tiers. Recurring issues with app usability and playback reliability are the primary sources of dissatisfaction.
An absolutely woeful app. It is the same every single time. Why on earth would the EPL and UEFA Football Associations be happy with this awful app. Nothing works as it is supposed to. Doesn’t save your spot and then you have to spend 20 minutes locating where you were. Most expensive and worst App we have, error after error. I would say to you, Google the results, save the money and save yourself all of the stress.
Reviews with attachments
Readers’ Don’t Digest ! Stan is showing Navone vs Djokovic as WOMEN’S Singles Round 1. It should be MEN’S !! Monday 9:00 AM Men’s R1 commentator was saying ‘Racket has been given to a Ball Boy’….. in respect of Navone. I feel this was in bad taste. But this lad has beaten Djokovic in 5. Commendable I would say.
Ok, so as a Stan subscriber who also pays for Paramount, Netflix, AppleTV, Binge, Prime, and (until recently) Disney, Acorn, and Britbox, I feel I'm qualified to choose the best streaming service. And the best streaming service in Australia is Stan. No contest. Whoever chooses their content is absolutely gifted. It's hard, I am sure, to provide a… Read more · 2
compelling lineup of great, watchable shows. So many of the others rely on a few magnet hits, but then have a back catalogue like a small town, NSW video shop in the late 90s. Just screen after screen of depressing dross. Stan gets it really right. I've watched about 10 series in a row that I rate better than 8/10. Like The Gold, Innocent, Too Close, The Hack, Manhunt (ok - I'm on a UK kick at the moment, but there is plenty from around the world - an astounding amount of it better than just watchable. Even The Rainmaker, which had its shark-jumping moments, was great compared to the swill I wade through trying to find something on most of the others.) Apple has a couple of gems, like Slow Horses up to series 4, and Severance series 1... but then it's a vacuum of barely watchable slime. And don't get me started on Prime or Paramount, or Netlflix (The Diplomat is a highlight, but hardly worth the monthly fee). Anyway, I won't accept any argument. Stan is the best. I'm ditching the others. I want you to all sign up so they have more money to lease and commission great stuff.
Although the subscription fee has increased, what you get for your money is well worth it. To have the Premier league, champions league and fa cup all covered by one provider for me is worth it. Plus all the extra sport and shows covered.
Worst app I’ve ever used. Make you watch adds, can’t fast forward without it glitching and going back to the start and it’s way too expensive. Ended up turning it off
It’s Rugby season again and if I want to watch I have to get the worst streaming service available. I have complained multiple times with no response. Fact
- +1
Stan uses very misleading advertising. Stan advertised that From season 4 - “new season stream now”, and I paid for a subscription of one month to watch From season 4. After I paid the subscription I saw that only 4 out of 10 episodes from season 4 were available. Apparently the next 6 episodes would be released as one per week over the next 6… Read more
weeks, forcing me to pay for two months just to watch the new season. Stan wanted to know if the “entire season was advertised” to me before I signed up - trying to blame me for reasonably believing that ALL 10 episodes of the new season would be available to watch based upon Stan’s deceptive advertising. I had to go through PayPal to get my refund. I have reported Stan to the ACCC for their deceptive and misleading advertising.
Worst app experience I’ve ever had. I’ve never had to complain about any app before, but this was unacceptable. I only signed up to Stan to watch a movie. Right after subscribing, a pop-up for Stan Sport appeared and with one accidental tap, it charged me instantly — no proper confirmation. I contacted Stan immediately to explain it was a mistake,… Read more
but they refused to refund me. Poor customer service and a very misleading purchase process. Would not recommend.
Been on Stan since Optus sport had to merge over last year. Had no issues up until recently ironically when I've started to be slugged more money per month. Everytime I wish to watch EPL champions league etc I get error messages and I am required to turn off my tv and shield. Unplug it. Wait like 2 minutes. Turn it all back on and clear the cache… Read more
to get it to work. It's only Stan that has this issue. All my other streaming apps and internet based system work perfectly fine, just Stan with its glitches giving me a headache. If it wasn't for the football I'd be cancelling it tomorrow but I have no other way if watching EPL champions league fa cup etc. how wonderful for me. What a joke and they charge premium price for this rubbish.
All premiere leaugue games 13/02/2026 don't flow as they should! It's like a few split seconds have been cut every second or two. The flow jumps around as does the sound. I checked the internet quality and have full bars so don't blame the internet Stan! This problem does not happen with Netflix, Prime or Disney+. I can't watch a game like this! … Read more
Stan often gets it wrong. Sometimes the crowd's too loud and you can't hear the commentators. Sometimes they forget to turn the comentators mic on at all. I'm getting pretty sick of Stan's [Name Removed]. I understand that on a day when there might be 6 or 7 games on Stan rushes the editing department to "Hurry up and get the games on the app"! they don't make the time or have the staff to check the (lack of) quality of their product and we are expected to not complain and watch what we're given! We PAY for that stan! And....... No apologies nor acknowledgement of their mess up! I'm under the impression that Stan have a super cheap knock of deal with whoever sends what they show to us. PUT MORE STAFF ON AND GET A BETTER PROVIDER STAN!
Absolutely cr#p, never works. 0 stars. If it wasn’t for you recently buying optus sport I would never have paid a cent for you again. Honestly sort it out so your channel actually works at least once a week would be nice.
Latest follow-ups
Prompt service – I was having trouble with Stan freezing on my TV, I contacted Stan Support and Ken was very prompt in replying and resolving my issue... Thank you again Ken. Show reply
Follow-up · I'm not sure what fixed the freezing issue, the technician did it all from his end... but all good now! The streaming quality is great, the TV i was using then is the same one I have now an LG ....
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Watching the Rugby as an impartial is horrible.. Australian commentators don’t commentate they barrack!
Follow-up · Stan coverage is fine but channel 9 is like sitting behind supporters in the crowd… commentate! Don’t barrack
What a steaming dungheap of a service, worst sports streaming app in Australia. Why they think they can show premiership football is beyond me. Buffering constantly, can't use the skip intro function without the whole thing freezing. Total waste of money.
Follow-up · Internet speeds are very fast, using Foxtel IQ4. Other sports are ok apart from Paramount plus, which is just as bad if you go in through their app (I use amazon prime to launch paramount and it freezes less).
Positive reviews
3: Gnomes on Stan is easily one of the best local shows this year. It's completely ridiculous, super gory, and genuinely funny. If you miss that classic, self-aware Aussie humor, do yourself a favor and binge this immediately. We need a Season 2!
I had a streaming issue. and I reached out to Stan and spoke to a nice man named Ken. Who was very helpful and replied very quickly. he was very kind and took the time to explain what I needed to do to fix the issue I was having. Hope to deal with Ken again if I have any issue with my account.
Very kind and prompt assistance for solving the issues relate to Optus. Much more helpful them the Optus Custom Service with better efficiency and manner. Six out of five!
Negative reviews
Pay an extra $20 a month to have Stan sport and what do you get, a second rate service that is a disgrace to pay TV Australia. The streaming is constantly going to the STAN logo with disruption. The live sport is constantly buffering, freezing & pixelated . Support isnot up to date, no help “power cycle your modem” - today they got back to me… Read more
staying we have just been informed " : Nines Stan is substandard? Do better STAN or you will have no customers soon!
Stan sports live is soo bad. The reception and the framing freezing is terrible. Unfortunately the only place I can watch the All Blacks play when you don't live in NZ
The start APP continually loses a position in a sporting broadcast that you’re not watching live when you pause it. If you’re watching a two hour football match, it’s frustrating to stop at halftime and then have to go back when you restart and fast forward from the beginning. Then to make it even worse the app forces you to watch four minutes… Read more
of ads to get to the second half even though you’ve already watched them and it’s forgotten the position and you pay them $40 a month as a subscription service. You have to really want to watch the sport they’re showing to put up with Stan. In my opinion, it is terrible.
Recent reviews
Stan Support centre Liam and Ken, Both were fantastic in assisting me to get my account information updated with no hesitation. They were quick to respond to my initial and follow up emails within a few minutes and were very professional with easy to follow information/instructions and follow up through to completion. Thank you gentlemen it is much appreciated. Jackie
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I subscribe to Stan primarily to watch Rugby. I'm not interested in any other sport broadcast on this platform. I cut the Sport option from my subscription during the non Rugby season because it's simply too expensive to pay for content I don't watch. Hey Stan, How about giving your customers a choice of which sports they'd like to watch and adjusting the cost accordingly?
Can’t believe with the millions of dollars in profit that Stan made last year that they still can’t stream sport replays (EPL) in 4K without pixelated, lagging frustration. Stop worrying about dividends and do your job, that we are all paying for, properly or hand it over to someone who can.
I initially signed up to watch the LeMans 24hours in June 2026. After that month ended I started to end my subscription but a "please stay for $18.50 per month" came up, nothing regarding length of time, so I accepted. Today, I got my bill from Stan.... $37 I tried telling "support" that there was no end date, I even showed them the payments… Read more
which don't show when/if a promotion ends. They don't care, no phone contact available, I now know why, so they can control the narrative and end the "conversation" if they don't like it! This is the email reply to my complaint....
[Name Removed] (Stan Support)
Oct 2, 2026, 08:51 GMT+10
Hi, To clarify, this retention offer was advertised as a 3-month promotion. Once the 3-month period ends, your subscription automatically reverts to its standard pricing. Please note that our Terms and Conditions were accepted before this offer was applied to your account. As there was no cancellation request made to your account prior to its billing date, your account remained active and charges were processed accordingly. We can confirm your account is now cancelling and you will not incur further charges. Please note, you have access to the content library until 29/10/2026. Please let us know if you have any further questions. Thank you again for contacting Stan Support. Kind Regards, [Name Removed]
They play the "terms and conditions" card to their advantage even though I don't remember even seeing them when this offer was practically thrown at me. To "clarify" this retention offer....NO TIME FRAME WAS SHOWN WHEN I ACCEPTED IT! If you have a problem with them overbilling your account don't expect ANY give or take from this company, they are soulless grubs Stan will NEVER get another $ from me!
EDIT: I didn't remove ANY NAMES from my post as I wanted people to know the names of the so called "customer service representatives" from this joke Australian company. DON'T EDIT MY POSTS PRODUCT REVIEW!!!
What a bunch a money sucking Aholes, do yourself a favour.... Skip this junkpile, all they care… Read more
They shopt up the price and bill without telling you, even when you try to cancel. They have a ridiculous amount of ads nowadays, which is stupid as streaming was supposed to be about beating ads. Their new plan does not allow downloading movies, which is also one of the points of streaming!!! Honestly, tubi and plex are becoming far better than… Read more
all the streaming services because even though they are free they have the same amount of ads, and are starting to get movies just as good!!!
The stream goes fuzzy every 5 minutes for ar least 30 seconds at a time. I have to restart the TV and clear the cache every game. If I could fix that issue then id give a 5 star review.
Was no need to leave a review up until now as there has been no issues. Been with Stan basic and sport for quite a few years now. All of a sudden they started playing ads. I had sport and the basic package for $30 A MONTH and still have to watch ads. I should be a bit of a valued customer right, little bit of care from customer support? No, you do… Read more
not get exempt from ads if you are still paying a fortune for these subscriptions. Contact customer support explaining my concerns - not helpful what so ever so sport has been cancelled and will look at cancelling the basic plan in the next week. What’s the point in paying for this if there are ads, I’ll watch free to air thanks. What they’ve done in trying to make it affordable for non customers or getting in more customers, no they are trying to upgrade their current customers to the premium. Sneaky and no care. Cheers Stan, see ya
I had a problem with a password breach and Ken from stan Support contacted me straight away and i was able to fix the problem within minutes of contact. Thankyou!
Beyond awful streaming platform. Trying to watch live is bad, but God forbid you are watching delayed. Streams stop in the middle, then its nearly impossible to get back to where you were as the fast forward function is terrible.
Hi there, we're sorry to hear this! Our support team will be… Read more