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Stan
3.8 from 1,527 reviews

Reviews

3.8

1,527 reviews
5
(884)
4
(169)
3
(55)
2
(104)
1
(315)
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Michelle

MichelleMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Happy with customer service and range of shows

published

Had an issue with signing up for Stan. I sent a query via the online form which was promptly attended to by Ken and Liam. (turns out I didn't click on a button I should have).
Thanks for your help!
Have gone a bit crazy bingeing Zoe's Extraordinary Playlist since signing up. Fabulous show!
Have started sifting through the tv comedy section and already have enough series on my watchlist to last me for quite a few months!

Thanks

published

Thanks Liam 4 your assistance. Without it I would have never been able to solve the problem of returning to the Home Page after reviewing a film. Thank you once again.

Perfect service

published

Thanks Margeaux for ya help settin up Stan over the phone. She was extremely polite and very patient with me even when I got a bit confused with what she was tellin me to do she explained what to do so I understood what she was sayin

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Diane

DianePerth, WA

Technical Issue resolved so fast

published

Contacted Patrick from Stan as my Stan picture on an Android TV kept stopping. Patrick gave us step by step instructions and our issue was resolved. So easy, should have contacted Stan months ago instead of putting up with it. Thank you Patrick

Prompt service

published

I had an issue with my billing and though it was going to be a long drawn out affair to resolve.
Deidre assisted and exceeded my expectations, I was going to disconnect but will now keep the service.

Vivienne W

Vivienne WSydney, NSW

  • 2 reviews

Great to deal with.. thank you

published

I had been having some difficulty connecting back to Stan, but received a great deal of help from Michael, Patrick and Liam... all is now well
Very grateful for your patience...thank you all.

1 comment
Stan
John from Stan.Stan

We're so pleased to hear this! Thanks for your feedback :)

Terrible site

published

Do not trust this site they will take your money even before the free trial is over. The customer support is pretty much no existent. They don't reply to messages on any format even email. Very hard to talk to someone about problems and issues. I wanted to join up because of a series that was supposedly on Stan but when I joined it wasn't even on there so this is how they suck you in. Don't believe what you read they are the worst! If I could I would give them no stars!!

1 comment
Stan
John from Stan.Stan
Rhonda

RhondaMetropolitan Adelaide, SA

Excellent help with problem that I had

published

I had a problem logging in caused by a problem with account names but thanks to Ken, Deirdre, Patrick and Michael my problem was solved in a very professional manner to my complete satisfaction. Very happy with the service I received.

1 comment
Stan
John from Stan.Stan

So pleased to hear the team were able to assist! Thanks for your 5-star review, Rhonda - We really appreciate it :)

Rhiannon

RhiannonSouthwest, VIC

Prompt, friendly & help support

published

Deirdre in support is so friendly and helpful my old email was linked to my account and I Messaged them to say I couldn’t log in and they updated my new email within minutes and I was back into my account! I even got 1 month free when I reactivated my account very happy!

1 comment
Stan
John from Stan.Stan

We're so glad to hear Deirdre was able to assist you Rhiannon! Thanks so much for the 5-star review :)

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Kathy A.

Kathy A.Sydney, NSW

Excellent customer service Stan Support

published

Thank you to Ken from Stan Support for the excellent customer service in assisting me with my subscription issues. His response was friendly, fast very efficient, appreciate the great support.

1 comment
Stan
John from Stan.Stan

Great to hear Ken was able to assist you Kathy! Thanks for leaving us this wonderful feedback and a 5-star review :)

Alpha M.

Alpha M.Sydney, NSW

Awesome Customer Service!

published

I have dealt with the Stan Customer Service Team a few times, and they are always timely, polite and helpful.
Couldn't ask for better support. Thank you Maggie, Patrick and Andreas!

1 comment
Stan
John from Stan.Stan

This is so great to hear! Thanks for taking the time to leave us this wonderful feedback. Glad our team have been able to assist you again here :)

John H.

John H.

  • 2 reviews

Thank goodness for the fix it gang at Stan

published

I somehow lost my connection to Stan on one TV, and could not install it on another TV, a Samsung, but thanks to Patrick's help I was able to fix both problems in pretty quick time. Thanks a lot, could not have done it without you.

1 comment
Stan
John from Stan.Stan

We're always here to help! Thanks for the feedback John - We'll be sure to pass it onto Patrick :)

Steven R.

Steven R.

  • 2 reviews

Helpful and Efficient Customer Service

published

Maggie was a great help sorting out changes to my account. I never really watched Stan but the support process to cancel the account was seamless and responses were timely even though it was all via email

1 comment
Stan
John from Stan.Stan

Great to hear Maggie was able to assist! Thanks for the 5-star review Steven :)

Rachel B

Rachel BSydney, NSW

Customer Support TipTop

published

For a large conpany who I can only imagine are extremely busy.. the customer support team are quick, efficient and helpful. No contact via phone can be a downfall but the email reply are always within a few hours and any issue that has occured over my time using Stan has been quickly resolved. Great shows, great team and a special thanks to Alyssa for helping!

1 comment
Stan
John from Stan.Stan

We're glad Alyssa was able to assist you here Rachel. We'll be sure to pass your feedback along to our Team :)

Mitchell F.

Mitchell F.Sydney, NSW

Terrible speeds, save your time and money and just watch Netflix.

published

The streaming speeds for Stan are atrociously slow. I have a 300Mb/s download speed yet Stan still buffers every 30 seconds. Don’t waste your Money on this rubbish platform, just watch Netflix or amazon video.

1 comment
Stan
John from Stan.Stan

Hi there Mitchell, we are sorry to hear you are experiencing issues when streaming Stan. Let us resolve your issue by getting in touch via support@stan.com.au. We look forward to hearing from you soon.

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Prompt customer support

published

Maggie and Ken from Stan support were really helpful and efficient when dealing with an issue regarding billing my account, considering I was from Sri Lanka, a region that does not support Stan's services & I was pleased with the manner they handled it :)

1 comment
Stan
John from Stan.Stan

Great to hear our team were able to assist you Chamathaka. Thanks for taking the time to leave us a review :)

Lynda

LyndaGriffith 2603, ACT

Stan tech support

published

Joined Stan for a trial but couldn't cast effectively. Magie and patrick helped me sort it - good tech support. Process was painful - nearly gave up but worked out the proble, Can only cast from mac using Chrome not Firefox.

1 comment
Stan
John from Stan.Stan

We're pleased our team were able to assist you with this issue Lynda! Thank you for your review :)

Wouldn’t recommend

published

Stan has a Very basic range or movies and tv shows. I spent a lot of time scrolling though them all and wasn’t satisfied with any of the available shows. Tried to cancel my subscription but couldn’t via my phone as it said I need a computer which I don’t own. Wouldn’t recommend Stan.

1 comment
Stan
John from Stan.Stan

Hi Reed, we're sorry to hear you're having issues cancelling. Please get in touch with our team at support@stan.com.au who will be able to assist you further.

Clarky

ClarkyPerth, WA

  • 3 reviews

Not bad but not happy about the price

published

We were paying $15 per month in 2018. It is now $19. This is a 26% increase. When will it end?? With all these streaming services, I find that I might only watch one or two shows from each - it all adds up.

Warren

WarrenSydney, NSW

Professional Service

published

Had an issue an out of date App on our machine which had frozen. With Patrick's prompt professional approach he pointed us in the right direction to resolve our problem.

1 comment
Stan
John from Stan.Stan

Great to hear Patrick was able to assist you! Thanks for the 5-star review Warren :)

Page 1 of 77

Questions & Answers

JWS

JWSasked

Stan is not saving my most recent tv show in "continue watching" I have to search manually to find the tv show then go through the episodes to find where I am up to

No answers
Paul D.

Paul D.asked

Why are the shows getting removed because season 3 and 4 of we bare bears have been removed also amazing world of gum ball and regular show

1 answer
Stan
John from Stan.Stan

Hi Paul - The license has expired for some seasons but if we get the chance to relicense in future we will.

Sandisiwe M

Sandisiwe Masked

I want to cancel my subscription but I can't login to the website because stan is not in my region.. what should I do?

1 answer
Stan
John from Stan.Stan

Hi Sandisiwe - You can get in touch with our support team at support@stan.com.au and they will be able to assist you promptly in closing the account.

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