No phone contact
Cancelled my account in oct 2019
January 2020 they are still taking money
From my account!
Diffident person every email
At least Netflix Foxtel you can talk to someone
Never again !!!!
Said they will cancel account still waiting
Just had email will cancel feb
So paid 4 months never used
I recently got locked out of our account, 1 day in to the free trial... (has nothing to do with helpful children !)
The help centre were really fabulous, Liam Maggie and Stuart communicated well and restarted my trial from today. I couldn’t have asked for better service.
I recently changed my email I remembered I needed to change my email in profile settings in Stan, I could log on with my old email but that’s as far as I got .So I contacted Stan support the help I received from Maggie and Ken was exceptional I left a message on Stan’s site explaining my predicament I was contacted by email answered a few security questions the reply came back with all the information I needed to log on. Again service excellent. I can highly recommend Stan and Stan’s service.
Stan wasn’t working but they helped me figure it out!
Stan wasn’t working on my browser, so I downloaded google chrome and it still wouldn’t work. Got in contact with Alyssa and Alexandra from Stan support and they gave me some things to try. It worked but then I had no sound and instead of leaving me to my own accord they helped me figure that out too! Such great help! Thanks ladies!
Quick and professional help
Deidre responded to my request for help when the stream to my Samsung was freezing on downloading to stream. After a few questions and suggestions, a check on my download speed , and finally a recommended fix from Ken, problem solved. Pretty efficient help all round
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Questions & Answers
I been watching the flash and missed few episodes how do i go back previous episodes I've tried everything
We are new to Stan. Have subscribed, set up TV’s (Samsung smart TVs). The Stan app will not load unless you load Netflix first and then load the Stan app (????????). Once the Stan app loads and a Movie is selected we get the message “Just a moment. We’re fetching your stream” then nothing happens. We can stream Netflix. We have NBN speeds in excess of 40 mb/s. We can stream Stan wirelessly to our iPads. I have reloaded the Stan app without any change in the symptoms. What should we do now?
John from Stan.Stan
Hey Ian, that doesn't sound right at all! Our Support Team can definitely assist you here in resolving this issue. Could you please get in touch with them at email@example.com?
How do I go back to previous episodes. Hubby & I are at different epispdes. The setting cog doesn't show episodes, just turn on or off autoplay next ep
This is a problem for me as well. Once is start a series I can’t go back to an episode list like on Nerflix or on Stan through my iPhone and laptop. I have a TCL tv. Can’t work out what I’m missing.
John from Stan.Stan
Hi Kellie and Lucas. Simply search for the TV show you are watching in the search bar, once you locate the show, click on it. From there, select all episodes and pick whichever episode from the season you'd like to watch. If you are still having issues, please get in touch via firstname.lastname@example.org
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