Reviewer Photos & Videos
5 star for tech support! App still a little glitchy
Andreas from tech support is a star. Super prompt and helpful. Odd payment withdrawals, never same date each month and it is hard for them to find transactions. Have to cast to your TV before you search for a show/movie if using Google Chrome Cast, so has slightly less functionality than Netflix. Great you can download items now.
Great Customer Service
I needed to either Reactivate my old Stan account, or set it up again. Unfortunately, there was some issue whereby I could not receive emails from STAN when I was requesting a Password reset. Finally I sent off a message to STAN explaining all that I had done, confirming my correct email, and in no time at all I had an email from Deidre, who was most helpful and I was up and running within minutes. Great friendly customer service. Thanks STAN And Deidre.
Outstanding help team service. Well done!
Outstanding service. I had trouble setting up on a new TV and sent a short description of the error. Within about 10 minutes I received a return message. It was trial and error for a while and eventually we got it all going just fine. Excellent response time from all the staff, Michael, Maggie, Liam and Ken. I rarely waited more than 10 minutes for a response. Well done team.
Worst streaming app available
Stan is by far the worst streaming app I have ever used, from Netflix to Disney plus I can’t believe how lacklustre this compares. The biggest things are definitely that you have to research your show to select a new episode instead of pulling up the menu while you watch or just on the home page, also the low audio that comes and goes, sometime I have to raise my volume 200% and it still feels quiet, then the next episode could be loud and blows my speakers, and I can see that it’s a common problem as well, then here, every is posting nothing b...ut problems and they just have a minimum wage Customer Service rep linking the tech support email? Like how have these problems been going on for so long and nothing is done about it? Feel free to put your typical response of “we are sorry you are experiencing these issues, please email support@ “ screw off and fix your app you donkey
Cancelled through iPhone and still got billed again
I used my iPhone subscriptions tab to cancel my subscription to Stan 23 days ago. I have just been charged again. I logged into the browser interface and cancelled there also. Support said I'm renewed for the next month and have only just cancelled today. I do not want this subscription and my usage report shows I haven't used it for 23 days. Why can't they refund the new charges, if I can show that I cancelled through iPhone.
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Questions & Answers
How can I get a main menu up on Stan. If I want to go back to an episode of something I have already watched I can't. All I can do is resume the episode that I was watching previously. I cannot for the life of me get a list of episodes up.
Can someone help me out here.
John from Stan.Stan
Hi there. Up the very top of the home page towards the right-hand side you should see "History". Accessing this will bring up previously watched titles and episodes. Alternatively, click on the series from the home page or simply search for the title and click on it. From there, click on "All episodes" all available episodes will be listed!
If I have cancelled my account is there any way that I can see what season and episode I was up to in a show?
John from Stan.Stan
Hey Hannah, if your Stan account is cancelled you are unable to view your Watch History. However, our Support Team can definitely let you know what you were up to. You can email them at firstname.lastname@example.org
Why is the volume on Stan so low , happens on all my television n don't have any sound problem with any other tv or movies or Netflix, does anyone else have this problem
John from Stan.Stan
Hi Vince. You should not be experiencing any issues with low volume. We'd really like to investigate this further for you. Could you please email our Support Team at email@example.com? Thanks kindly in advance.
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