3,201 reviews
AI reviews summary
The sentiment regarding Stan is deeply divided between high praise for its Australian-based customer support team and significant frustration regarding technical performance, pricing, and billing transparency. While the support staff are frequently commended for resolving account and login issues with speed and professionalism, the core streaming product—particularly for live sports—is widely criticised for reliability and value.
Pros
Cons
Verdict
Stan is a strong choice for viewers seeking high-quality customer service and a niche catalogue of international dramas, provided they are comfortable with a higher price point. However, sports fans should be cautious, as the platform currently suffers from significant technical instability during live broadcasts and a pricing structure that many consider exploitative.
Having to pay $20 extra to watch sport on top of already paying $23 just to have Stan, and then getting hit with unskippable ads on top of that, on a platform that markets itself as ad free… what the hell is with Stan? They have no respect for their customer base, blatantly milking ad revenue while not caring about their reputation, as long as the… Read more
board and shareholders are happy. What a disgrace of a media platform. This is why piracy and other online streaming is coming back.
We pay an extra $20 a month to have Stan sport, and the streaming is shocking. Constantly buffering, freezing, pixelated and if you’re watching behind live tv and a game ends, it frequently jumps to the end of the game. We have currently been watching 13 minutes of pixelated mess trying to watch the rugby. The support is no help “power cycle your… Read more
modem” - how come it is only on Stan? We watch Netflix, Amazon and Apple TV with none of these issues. Unfortunately they’re the only place to watch the rugby, so they really have no incentive to offer better service. But it’s absolutely not worth it.
Poor. Stan Sport costs me $43.99 per month, and they have now started enforcing mandatory ads before I can watch the content I've already paid for. Not ethical.
Reviews with attachments
Ok, so as a Stan subscriber who also pays for Paramount, Netflix, AppleTV, Binge, Prime, and (until recently) Disney, Acorn, and Britbox, I feel I'm qualified to choose the best streaming service. And the best streaming service in Australia is Stan. No contest. Whoever chooses their content is absolutely gifted. It's hard, I am sure, to provide a… Read more · 2
compelling lineup of great, watchable shows. So many of the others rely on a few magnet hits, but then have a back catalogue like a small town, NSW video shop in the late 90s. Just screen after screen of depressing dross. Stan gets it really right. I've watched about 10 series in a row that I rate better than 8/10. Like The Gold, Innocent, Too Close, The Hack, Manhunt (ok - I'm on a UK kick at the moment, but there is plenty from around the world - an astounding amount of it better than just watchable. Even The Rainmaker, which had its shark-jumping moments, was great compared to the swill I wade through trying to find something on most of the others.) Apple has a couple of gems, like Slow Horses up to series 4, and Severance series 1... but then it's a vacuum of barely watchable slime. And don't get me started on Prime or Paramount, or Netlflix (The Diplomat is a highlight, but hardly worth the monthly fee). Anyway, I won't accept any argument. Stan is the best. I'm ditching the others. I want you to all sign up so they have more money to lease and commission great stuff.
Although the subscription fee has increased, what you get for your money is well worth it. To have the Premier league, champions league and fa cup all covered by one provider for me is worth it. Plus all the extra sport and shows covered.
I had been watching a series each night after work and suddenly from Thursday night I was receiving an A20 error code. It didnt matter what content I tried to view in Stan, i was receiving the same error code. I first assumed it was an issue with Stan, so left it for 24hrs. (My other streaming services were all working fine). After attempting to… Read more · 1
power cycle the modem, the Google TV, deleting and reinstalling the Stan app, none of which worked, i contacted Stan. The responses i received from Emma, Nastasia, Matthew, Ken, Pele & Ben were fast and the steps to try were very easy to understand. They offered fantastic support and were very patient. In the end, the only resolve was to reset the modem and enter the ISP settings again.
Definitely recommend Stan for the content it offers and also the customer support it provides. Thank you for all of your help with my issue.
- +2
Thank you for your help – Thank you for your help Brendan. I was having trouble logging into Stan. Brendan mentioned deleting Stan and reinstalling it and sent a diagram of how to. Very helpful and happy thank you again Brendan. Show reply
1 of the best tech services I've ever received! – I had heaps of annoying unwanted " Continue watching" shows and movies on my account which irked me to no end... OCD lol... I dont have a working pc at the moment so i asked Stan Support for help. So i told them under no circumstances would they be liable for any mishaps in deleting shows from there. I'm hooked on Supernatural and SG1 at the… Read more
miment so thats all i wanted there. Almost immediately, team member Ken contacted me back with excellent customer service. The immediately after I replied that i don't care if they accidently remove my favourite show history as i wrote my progress down, team member Michael got the job done perfectly.
All in all, i am giving an outstanding recommendation to, at least, the two men I spoke to, Ken and Michael, and to the whole Stan service all together.
Keep up the good work guys!
P.S. any chance we can get "3rd Rock From The Sun" up here? Was a great old show. Hilarious.
Happy weekend guys.
Regards BELZEEEEE
The must useless App especially for the Slash Cash Ash the st^pid thing never goes to the proper place and the worst commentators in the history of the whole wide world ? When you stop the Crapola Lillicrap Krappe app you have to start the nonsense again They need to send them to Sky Sports New Zealand for some lessons ! Today
- +1
Stan uses very misleading advertising. Stan advertised that From season 4 - “new season stream now”, and I paid for a subscription of one month to watch From season 4. After I paid the subscription I saw that only 4 out of 10 episodes from season 4 were available. Apparently the next 6 episodes would be released as one per week over the next 6… Read more
weeks, forcing me to pay for two months just to watch the new season. Stan wanted to know if the “entire season was advertised” to me before I signed up - trying to blame me for reasonably believing that ALL 10 episodes of the new season would be available to watch based upon Stan’s deceptive advertising. I had to go through PayPal to get my refund. I have reported Stan to the ACCC for their deceptive and misleading advertising.
Worst app experience I’ve ever had. I’ve never had to complain about any app before, but this was unacceptable. I only signed up to Stan to watch a movie. Right after subscribing, a pop-up for Stan Sport appeared and with one accidental tap, it charged me instantly — no proper confirmation. I contacted Stan immediately to explain it was a mistake,… Read more
but they refused to refund me. Poor customer service and a very misleading purchase process. Would not recommend.
Been on Stan since Optus sport had to merge over last year. Had no issues up until recently ironically when I've started to be slugged more money per month. Everytime I wish to watch EPL champions league etc I get error messages and I am required to turn off my tv and shield. Unplug it. Wait like 2 minutes. Turn it all back on and clear the cache… Read more
to get it to work. It's only Stan that has this issue. All my other streaming apps and internet based system work perfectly fine, just Stan with its glitches giving me a headache. If it wasn't for the football I'd be cancelling it tomorrow but I have no other way if watching EPL champions league fa cup etc. how wonderful for me. What a joke and they charge premium price for this rubbish.
Find out how Stan compares to other Online Streaming Services
Know better, choose better.
All premiere leaugue games 13/02/2026 don't flow as they should! It's like a few split seconds have been cut every second or two. The flow jumps around as does the sound. I checked the internet quality and have full bars so don't blame the internet Stan! This problem does not happen with Netflix, Prime or Disney+. I can't watch a game like this! … Read more
Stan often gets it wrong. Sometimes the crowd's too loud and you can't hear the commentators. Sometimes they forget to turn the comentators mic on at all. I'm getting pretty sick of Stan's [Name Removed]. I understand that on a day when there might be 6 or 7 games on Stan rushes the editing department to "Hurry up and get the games on the app"! they don't make the time or have the staff to check the (lack of) quality of their product and we are expected to not complain and watch what we're given! We PAY for that stan! And....... No apologies nor acknowledgement of their mess up! I'm under the impression that Stan have a super cheap knock of deal with whoever sends what they show to us. PUT MORE STAFF ON AND GET A BETTER PROVIDER STAN!
Latest follow-ups
The Super Rugby final commentary was the worst ever until the last 15 minutes. They were far more interested in having a chat amongst themselves and missed commentating on parts of the game. Instead we heard about shouting beers, boxing match, upcoming England tour. Spoilt the whole championship....
Follow-up · It was live. Not happened before and has been great since. My experiences since have all been very good
Stan is an over priced heap of trash streaming platform that has a terrible selection of both series and films and their sports streaming services are freaking terrible. Always freezing, lagging and buffing. I would never ever ever recommend using Stan.
Follow-up · I doesn't matter how good your internet is. Stan sport will still struggle to load. They try and say it's the connection yet how is it that on every other streaming service and every platform I use with wifi there is no problems. Yet with Stan sports its always lags and struggles to loads. Its like its buffing on a desktop from the 90s
I could not login to Stan on both my TV's. I approached support staff for help and Ken answered my request. He worked out what was the problem and got me up and running again. Very happy with the service Ken gave me and I must say ken knows his business.
Follow-up · All good now thanks to Ken. He knows his job. Lo
Positive reviews
Had to change my email that I no longer had access to, in order to upgrade to sports, where the rugby was due to start in a couple of hours. Was sorted via my new email in about 15 minutes.
Stan could teach all other services how to conduct support, particularly the jungle service. Stan asked appropriate questions, clearly read my messages, and was happy to still take my video error request even though I'm not the account holder because it wasn't anything that was account sensitive - they exercised critical thinking! Thanks to Ken, Kieren, Thomas and Nastasia.
I bought a Stan voucher and I was unable to log onto Stan with it. I then sent a email to Stan support and they were able to guide and help me. I would like to say a big thank you to Natasha, Kieran and Ken who went above and beyond to help me.
Negative reviews
They advertise Stan sport as AD FREE. But they play ads in Wimbledon at EVERY change of ends, when it used to be only at the end of a set. Which is the same as free to air TV. They have swindled people into paying the money for ad free and now play just as many ads as free to air TV. Absolute GREED. Disgusting lies. The regulators need to step in and fine these assholes BIG TIME Show details
The worst of the streaming services. Last night it was 2 AM, and I couldn't sleep ... I hit the Stan app, and it asked me to log in... without going to my office, I have no idea what my password is. If I were going to remain a subscriber, I'd change it to trash. You can't compare Stan with what Amazon or Netflix offer, and yet it's more expensive. If you don't already have Stan, don't get it ... if you do, cancel. Show details
Find out how Stan compares to other Online Streaming Services
Know better, choose better.
Stan sport is amazing, it works all the time in the bush, except when the wallabies play. 20 minutes into the game and I have only seen 5 minutes of actual live rugby. Awesome
Recent reviews
Absolute, by far , by a very long shot, the absolute worst broadcasting organisation on this planet!! I emailed them a month ago to ask if you are broadcasting the barbarians game before. Being already sceptical of their dodgy practices I wanted to make sure they will buy the rights before I signed up. They confirmed and even sent me a link to the… Read more
game by email. I was like okay fine let’s sign up cos they have confirmed. I invited a couple of guys over for the first springbok game of the season. Guess what?? They have removed the game from the schedule. Nit willing to buy the broadcast rights even tho they told me they have! What a useless, pathetic way to get customers back. Having to lie about what they broadcast to get customers back! No wonder the sport is struggling in this country!! Unashamedly useless
Emailed stan for help expected a week for reply but was emailed back within the hour! Angus the legend helped me with exactly what I needed was probly the easiest and quickest help I've ever had!!! Thank you stan for your service make sure to give Angus a pay raise!
Overpriced and keep taking money from your credit card with no notification to your email. Suddenylfound they had approx $500 of my money and id not watched anything deceptive bunch in cahoots with channel 9. Bad all round . 9 adverts say they give tennis opens but give 2 miserable often poor matches per night . Total deception .
Had a signing issue where I forgot my email address. I emailed them on a Saturday and within five minutes got a response from a lovely man named Ken. He helped me sort my issue right away without hassle.
Pleeeeeeasse can we get someone to take over sport broadcasting in this country!!!!?!?! Stan , for many years now have proven they are not sport forward, their app hangs constantly, even tho it’s the most expensive, they only broadcast a few sport events, so you have to get other apps anyway. What a waste of time and money!
Very sneaky, there is limited content and despite being main stream provider, there charging practices are very sneaky, never recieved any payment reminders, never received an invoice, if you just miss to check your credit card transactions, they will keep charging you without even bothering if you even login or not. Marketing tactics are, until… Read more
you don’t sign up, you will receive weekly content promos and news and what not, as soon as you sign up, you will receive nothing bcz any communication will remind you that you may unsubscribe. ACCC should take notice of such dishonest marketing practices.
Bought Stan to watch Survivor 50 and other entertainment. All season, no ads. Now the final of survivor is on and its riddled with ads. Thankyou for spoiling this show and the flow of the episode. At least other streaming services honour their ad free policies. Cancelling my service right now.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi there, thanks for your review. We appreciate your… Read more