3,175 reviews
I can see why the STAN rating, (according to the above number's sit's at 68%......we only signed on because of SURVIVOR 50....., one would think that it could be watched from Start to Finish without issue....however EVERY WEEK.....!!!!!!!!, it CUT'S OUT!!!!! before the end, the complaints department says....turn off this and that pull out this and… Read more
that.......like hell I will.....it is your fault....so then have to finish it on the phone. Absolutely a Joke.....but then we are in 2026......Figures.
I signed up for Stan basic. I cancelled my subscription, I have just found out I have been charged every single Month ongoing, for over 8 months. Conveniently, they claim I never cancelled. Scam. Never again.
just had the worst 2 hours of my life watching the Leeds west ham game, first half was ok ,but the second half, freezing for 1hour and 15 minutes, disgusting shocking, had to go to YouTube to get a continue commentary of the game?embarrestment to an Australian sports feed? nearly cried it was that bad
Reviews with attachments
Ok, so as a Stan subscriber who also pays for Paramount, Netflix, AppleTV, Binge, Prime, and (until recently) Disney, Acorn, and Britbox, I feel I'm qualified to choose the best streaming service. And the best streaming service in Australia is Stan. No contest. Whoever chooses their content is absolutely gifted. It's hard, I am sure, to provide a… Read more · 2
compelling lineup of great, watchable shows. So many of the others rely on a few magnet hits, but then have a back catalogue like a small town, NSW video shop in the late 90s. Just screen after screen of depressing dross. Stan gets it really right. I've watched about 10 series in a row that I rate better than 8/10. Like The Gold, Innocent, Too Close, The Hack, Manhunt (ok - I'm on a UK kick at the moment, but there is plenty from around the world - an astounding amount of it better than just watchable. Even The Rainmaker, which had its shark-jumping moments, was great compared to the swill I wade through trying to find something on most of the others.) Apple has a couple of gems, like Slow Horses up to series 4, and Severance series 1... but then it's a vacuum of barely watchable slime. And don't get me started on Prime or Paramount, or Netlflix (The Diplomat is a highlight, but hardly worth the monthly fee). Anyway, I won't accept any argument. Stan is the best. I'm ditching the others. I want you to all sign up so they have more money to lease and commission great stuff.
Although the subscription fee has increased, what you get for your money is well worth it. To have the Premier league, champions league and fa cup all covered by one provider for me is worth it. Plus all the extra sport and shows covered.
I had been watching a series each night after work and suddenly from Thursday night I was receiving an A20 error code. It didnt matter what content I tried to view in Stan, i was receiving the same error code. I first assumed it was an issue with Stan, so left it for 24hrs. (My other streaming services were all working fine). After attempting to… Read more · 1
power cycle the modem, the Google TV, deleting and reinstalling the Stan app, none of which worked, i contacted Stan. The responses i received from Emma, Nastasia, Matthew, Ken, Pele & Ben were fast and the steps to try were very easy to understand. They offered fantastic support and were very patient. In the end, the only resolve was to reset the modem and enter the ISP settings again.
Definitely recommend Stan for the content it offers and also the customer support it provides. Thank you for all of your help with my issue.
- +2
Thank you for your help – Thank you for your help Brendan. I was having trouble logging into Stan. Brendan mentioned deleting Stan and reinstalling it and sent a diagram of how to. Very helpful and happy thank you again Brendan. Show reply
1 of the best tech services I've ever received! – I had heaps of annoying unwanted " Continue watching" shows and movies on my account which irked me to no end... OCD lol... I dont have a working pc at the moment so i asked Stan Support for help. So i told them under no circumstances would they be liable for any mishaps in deleting shows from there. I'm hooked on Supernatural and SG1 at the… Read more
miment so thats all i wanted there. Almost immediately, team member Ken contacted me back with excellent customer service. The immediately after I replied that i don't care if they accidently remove my favourite show history as i wrote my progress down, team member Michael got the job done perfectly.
All in all, i am giving an outstanding recommendation to, at least, the two men I spoke to, Ken and Michael, and to the whole Stan service all together.
Keep up the good work guys!
P.S. any chance we can get "3rd Rock From The Sun" up here? Was a great old show. Hilarious.
Happy weekend guys.
Regards BELZEEEEE
Worst app experience I’ve ever had. I’ve never had to complain about any app before, but this was unacceptable. I only signed up to Stan to watch a movie. Right after subscribing, a pop-up for Stan Sport appeared and with one accidental tap, it charged me instantly — no proper confirmation. I contacted Stan immediately to explain it was a mistake,… Read more
but they refused to refund me. Poor customer service and a very misleading purchase process. Would not recommend.
Been on Stan since Optus sport had to merge over last year. Had no issues up until recently ironically when I've started to be slugged more money per month. Everytime I wish to watch EPL champions league etc I get error messages and I am required to turn off my tv and shield. Unplug it. Wait like 2 minutes. Turn it all back on and clear the cache… Read more
to get it to work. It's only Stan that has this issue. All my other streaming apps and internet based system work perfectly fine, just Stan with its glitches giving me a headache. If it wasn't for the football I'd be cancelling it tomorrow but I have no other way if watching EPL champions league fa cup etc. how wonderful for me. What a joke and they charge premium price for this rubbish.
All premiere leaugue games 13/02/2026 don't flow as they should! It's like a few split seconds have been cut every second or two. The flow jumps around as does the sound. I checked the internet quality and have full bars so don't blame the internet Stan! This problem does not happen with Netflix, Prime or Disney+. I can't watch a game like this! … Read more
Stan often gets it wrong. Sometimes the crowd's too loud and you can't hear the commentators. Sometimes they forget to turn the comentators mic on at all. I'm getting pretty sick of Stan's [Name Removed]. I understand that on a day when there might be 6 or 7 games on Stan rushes the editing department to "Hurry up and get the games on the app"! they don't make the time or have the staff to check the (lack of) quality of their product and we are expected to not complain and watch what we're given! We PAY for that stan! And....... No apologies nor acknowledgement of their mess up! I'm under the impression that Stan have a super cheap knock of deal with whoever sends what they show to us. PUT MORE STAFF ON AND GET A BETTER PROVIDER STAN!
Absolutely cr#p, never works. 0 stars. If it wasn’t for you recently buying optus sport I would never have paid a cent for you again. Honestly sort it out so your channel actually works at least once a week would be nice.
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I have been complaining about Stan for a while now. It’s been 2 months and Stan have not got back to me. I get a “oops something went wrong” message that pops up in front of what I’m watching. Problem is, the message is the problem! The show keeps playing behind it!! Stan…. Do better!!
Latest follow-ups
Stan is an over priced heap of trash streaming platform that has a terrible selection of both series and films and their sports streaming services are freaking terrible. Always freezing, lagging and buffing. I would never ever ever recommend using Stan.
Follow-up · I doesn't matter how good your internet is. Stan sport will still struggle to load. They try and say it's the connection yet how is it that on every other streaming service and every platform I use with wifi there is no problems. Yet with Stan sports its always lags and struggles to loads. Its like its buffing on a desktop from the 90s
I could not login to Stan on both my TV's. I approached support staff for help and Ken answered my request. He worked out what was the problem and got me up and running again. Very happy with the service Ken gave me and I must say ken knows his business.
Follow-up · All good now thanks to Ken. He knows his job. Lo
In order to watch a specific documentary I subscribed to Stan.As the month drew to a close & I failed to find anything else of interest I followed all cancellation instructions.A month later I noticed that they had charged me for another month.After… Read more
reading accounts here of similar rorting events I drained my account of all cash & will request a new debit card from my bank.
Follow-up · Obviously cancellation was deliberately difficult. and that constitutes a rort.The content,apart from the one doco I wished to see,was of no interest to me.
Positive reviews
I was having difficulty logging in on my Smart TV it wouldn’t accept my password so I contacted Stan Support and Ken advised me what to do and now I can watch Stan on my TV. Very happy.
I'm a very fortunate and satisfied customer due to the positive customer service skills of Ken (Stan support). The gentleman had extensive Product knowledge with empathy and rapport. Displayed kind and patient listening skills. Turned my previous discontent into super satisfaction. Stan itself benefits immensely by employees of Kens efficiency and calibre.
Had a problem with my TV and connection. Contacted support and received great help from Kieren, Jordan and Nastasia. Nastasia your final help was so clear, step by step - thank you. Thank you all so much.
Negative reviews
Been paying Stan Australia for approx 1 year to view tennis tournaments world wide men’s singles . None of the matches Iwanted were screened. I’ve been robbed and tricked . There is no way to ever speak to them re accountability . One of the worst apps. Don’t be tricked into joining STAN. Save your money as bd distress .
This company ripped me off for 6 months charging me twice and wouldn't cancel my subscription so I had to cancel my credit card.... delete this subscription and let's send them broke...
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Forced to watch up to 7 mins of ads at halftime when watching super rugby replays, then second half starts 7 or so minutes into halftime and have to rewind to watch the skipped portion, paired with subscription increases. NOT happy Jan…!
Recent reviews
Stan is as sly as chaos wearing good manners. Does not clearly state that the Winter Olympics will NOT be included when you sign up. Then when you go to watch it, you have to pay an extra $20! They use the "you signed the terms and conditions therefore we will not be giving a refund" nonsense. Had they stated it CLEARLY, that the winter Olympics… Read more
was not included, I would have not sought a refund, but they're banking on people to expect it's included. I will not at all support a company that sneakily cons it's customers and professionally gaslights you afterwards.
Often drops out, keep getting error code A20 frequently, poor viewing, tried to watch a particular show tonight wouldn't load, tried everything, going to cancel subscription, dissapointing
I had an issue with the step cancellation process, which meant I was charged an additional month. Ben was exceptional in ensuring that the mixup was resolved in a way that suited me. I really appreciated the flexibility and understanding
Ken was amazing.... i wasnt expecting a reply so soon being the weekend. But he was instant and problem solved basically instantly... very satisfied thanks heaps Ken !!!!
a bit of stuffing around logging in to a new TV, response times of within 30mins not always followed from help center but a big thanks to Ken & Emma for helping to resolve my issue which turned out to be my fault.
Absolutely disgusting service for the amount I pay every month. Can’t ever watch anything without this st^pid white circle constantly appearing in middle of screen going around and around while whatever it is I’m TRYING to watch pauses while it’s happening. Contacted Stan “support” no help at all. Tells me it’s the latency being too high, yet… Read more
every other service I have is having zero issues and I can play Stan on my phone no problems - it’s literally only on my tv. Extremely frustrating and unacceptable!
Mixup with my dates for subs..cant thank Angus at STAN /SPORTS enough.. solved immediately no fuss. I am grateful and so impressed with your efficiency with the correction Angus. Thank you very much.
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